They are trash. Bad customer service and super slow phone speed. If you get a phone there and there is something wrong with it your pretty much f***** read more

was told the Data only plan was $90 for 16 gigs of data, but when my bill came it was $175.00 $20 for service fee to use the stupid ass jetpack $30 for verizon service fees and taxes why cant they say the price will be $50 more for service fees ontop of the data plan what a bunch of lies I am paying $140 a month for 16 gigs I asked for a free gig and they said sure click here for the thanksgfiving gig they never said it was going to be added on next months bill so verizon charged me $30 more for going over my gigs I am paying $175 and cant even get on PS4 in my RV at the beach without going over my limits, what a crock of cracp FU VERIZON read more

If I could leave six stars I would. I've decided to leave a review shedding light on a false accusation left in a previous review by another customer. On Sunday the 22nd of this month I was at Verizon and saw an altercation of a customer service representative diligently trying to help an impolite and obscene customer. I came on here to write a good review about how well the customer service representative handled the situation with the customer as well as mine only to find on this site that that same customer had written a horrible review, degrading and trying to deceive anyone who read it with slander. I'd like to take this opportunity to set the record straight on the overall experience. My experience goes as follows: On Sunday, May 22nd I visited my local Verizon wireless store to pay my bill, and talk to a customer service representative about my contract coming up very soon, within the next few months and possible Options on New SmartPhones especially for Business. I ended up standing in line behind this older woman, who despite the multiple attempts to help her would not get off HER phone. It appeared that she was not listening to a word the customer representative said to her while she messed around on social media apps. She then finally handed the phone over to the kind and caring representative. It must've been at least 5 to 10 minutes that this representative tried everything she could in order to make everything switchover correctly while the customer bashed on her for taking so long. The representative calmly informed the customer that they would need to call tech-support because there had been a switch in the store protocol to fix the issue and then shortly after did so. Through most of this process the CUSTOMER was STILL texting on her phone and at this point I was getting a little upset that the customer in front of me was what basically seemed like trying everything she could to be inappropriate and rude to the sweet young lady at the counter. I believe even at a point I said "Please just let her do her thing so it can go faster" in which she (the customer) of course turned around and gave me a snide look. I didn't mind waiting behind this lady but the way she treated the nice blonde young lady behind the counter was horrible. After the customer left I was finally able to discuss my situation with the same customer service representative who was able to help me out and was very polite and understanding and apologetic that it had taken so long to get to me. She was hands-down one of the best customer service representatives I have ever met and because of that I will continue to do business with Verizon wireless and look forward to buying my iPhone 6+S here in a couple months. So thank you very much polite, wonderful blonde customer representative. read more

I recently went in to upgrade to new iPhone 7 Plus. Nick helped me, was helpful but very pushy about selling me a "bundle" consisting of a screen protector, phone case, and travel charger for only $90 (a $50 savings off sticker price). I told him I had no need for a case, so I didn't want the bundle. He then told me I could return the case for a refund for the full price of the case after purchasing the bundle. This sounded too good to be true (why would Verizon allow customers to return only 1 of the 3 items from the bundle for full price?) but Nick promised me and reassured me I could do this. I asked him multiple times if he was positive this was how it worked and he assured me it was. He even said he got to keep the commission from this bundle purchase even if I returned the case. Today I went in to return the case (within the 14 day time frame) and was told that I could only get 1 penny back since the case was essentially free with the bundle. This makes sense; however, I feel taken advantage of as Nick clearly was only in it for the commission from this sale. He provided me with misleading and false information and pushed me into a purchase I would NOT have made had I known the truth about the return policy. Very disappointing. The two employees who helped me today were patient, understanding, and provided great customer service. read more

These guys actually pulled a fast one on me. The signed me up for another account, that was split off from my current account, so I didn't receive notifications for it, and didn't see it on my bill. I signed for it when they waved the iPad in front of my face to sign their disclaimer, because who actually reads that thing. The sales person said, this is standard you don't need to read it all. Four months later i was in collection for $700 on an account with service to a device i didn't use. Criminals. read more

Just went to Verizon to get a new phone got what I wanted the at checkout the tell me there is a $20 upgrade fee that began today. Really today...needless to say I walked away on principal. Been with you for over 15 years. Why was I not informed when we were talking about additional fees (which I had asked several times in the procees). You said nothing of this upgrade fee. That would be like me selling a product to my customer and then while I was ringing it up oh there is an extra charge for the tool that comes with it. So tired of sales people and companies charging $$ for nothing. read more

After a few minutes was helped by the manager Bret S, who was very knowledgeable. Verizon has the best coverage and we added a smart phone to our family plan. read more

Jon R has the most amazing customer service I've ever experience at any Verizon store. So helpful and knowledgable. He's kind and to the point, all the while listening to our needs. HE'S SO HELPFUL. If you need anything, let him help you out. He'll take care of you. read more

I just returned home from one of the greatest customer service experiences I've ever had at an electronics store. I was in need of an iPhone and upon letting the sales rep (Matthew) know what my needs were, I wasn't faced with any type of up-selling or BS tech-talk. He addressed all of my questions and set me up with a new phone and service in a short amount of time. In addition to Matthew, the other staff seemed courteous and professional. If you are in search of a Verizon store with great customer service, this is the place to go. Don't waste time anywhere else, even if it's closer to home, go to this location! read more

Abraham was great! Very personal, down to earth and hooked me up with a great promotional deal! I did notice another employee talking down to an elderly customer and that was really sad to see. In customer service you need to learn to have more compassion for the elderly community. That employee seemed like he didn't really care and was talking way too fast for the customer to understand anything, but I know the manager spoke with him. Anyways I had a great and actually enjoyable experience working with Abraham! read more

Let me tell you something, this store is my jam. I've previously had terrible customer service with Verizon. I've since switched to Tmobile, but when I started my new small business I knew I wanted the quality of Verizon and the dependability of their network. Jon R (self described as the brotha with the glasses) helped me get 6 phones and a tablet for my business. He was funny, fast (I didn't have to take a day off work to come into the store), super friendly and didn't pressure me to buy things I didn't need. He's actually the only person I'll ever contact at Verizon- were even going to switch out personal phones to Verizon- but only if Jon R is available to help us. read more

at first, the man (you know who you are) who was helping me was amazing - so helpful, friendly, encouraging (i was buying a tablet, my first foray beyond a flip cel, which is all i wanted). he was going to show me how to use it, give me "homework" to get used to it, etc., - and then essentially disappeared. i was in the shop for almost two hours, clueless, having problems, and at a couple of points, the store employees were just standing around chatting with each other, no one came over to help me, i had to go seek out help and answers to questions. not even a thank you or good-bye when i left. i ended up feel that once the sale was made, i was irrelevant and unimportant. very let down. now, i know better and will go try other verizon stores first, if i need anything. what a letdown! read more

Purchased a iPhone for teenager child. Purchased insurance for the phone. Phone damaged, informed that a contracted insurance company deals with damaged phones. Filled out a form on-line. Phone is on back order and there is no date in sight for a replacement. What is the insurance for?????? Store staff was quick to inform that they do not deal with the insurance part of the phone. Where is customer service? read more

Isn't it illegal to advertise something as available when it will 'never be available'? On an iPad or iPhone go to: http://www.verizonwireless.com/search/vzwSearch?Ntt=iPhone+5 The mobile site is clearly advertising the iPhone 5 for "free" with a two year contract commitment. I spent 30 minutes on the phone with the national service (waiting on hold, discussing the various 'free' models and such), walked into this branch and verified they could help me with this specific model BEFORE I decided to wait in their line for 10-15 minutes only to be told that I couldn't get it ever. Even when I showed them the website. I even called the national line again to be on hold twice more to be told that I still couldn't get it and that they were not able to credit me the difference for the one step up version. Really?!?....I have probably paid them over 30k over the last 20 years (and with a growing family I just keep spending more each year) and they won't comp me $100 to honor their own advertisement? I think it may be time to change carriers. To throw them a bone, every 20 something that I dealt with was polite albiet...unable or unwilling to help. Even the manager from the national call center was "unable" to comp me a $100 difference to deliver the phone I promised to a family member. Do they really think there is no where else for me to take my large phone/text/data multi phone package to? Can someone tattle to Apple for me...or the attorney general? read more

Run don't do it, to expensive for what you get. Unlimited is not mean you will not pay for going over the limit. Ya go figure that's what I thought. I have unlimited and they charge me for going over the limit WTF. And there's nothing you can do about it. Run don't make the bad decision I made. Go with a cheapest so when they jack the cost up it's still aforda read more

If I could leave zero stars I would. The staff at this store needs a serious lesson in customer service. I went in to start a new contract and be removed from my existing plan with my family. The girl behind the counter slouched forward, reluctantly diverting her attention from her seemingly more important text message conversation. She made a half hearted attempt at activating my new line, then told me I would need to speak on the phone with customer service instead because they just changed the store's process. When I asked if it would need to be myself or the account holder, she shortly interrupted me and snottily replied,"It will most DEFINITELY need to be BOTH of you". She left me on hold while she slumped back on the back counter, resuming her texting. After an unsuccessful verification, she took over the call and made no attempt to explain that she had identified myself and my father, and relayed to us that the agent was "sketched out" and had placed her on hold. She then went back to texting on her phone. The manager wandered around aimlessly, singing the songs playing like a sad karaoke clown, paying no attention except when he attempted to get the girl "helping" us to smile, to which she refused, being content to cling to her dour and unhelpful demeanor. She returned to speaking with the agent who directed us to bring the primary account holder in to resolve the issue, even though my father is listed as authorized, which neither the agent or our sunny little counter girl seemed to care about. The girl proceeded to make a slight at me, saying I shouldn't have told the agent I was in the Verizon store, alluding to this entire situation being my fault. The entire experience smacked of aloof condescension, and with employees like that, Verizon should be extremely grateful their coverage beats ATT by a landslide. DO NOT GIVE THIS STORE YOUR MONEY. read more

If I could give less than one star I would. Every time I come in this store I'm met with attitude and probably the worst customer service I've ever had. Particularly last time I was in, a pissy guy named Jackson kicked an older woman out of the store because she calmly told them she was in a hurry because of obvious personal racial bias. It was out of pocket and awkward to witness. I was in because they ordered the wrong color phone for me and it should have been a quick fix but we were waiting for an hour on a not busy weekday evening so I made a comment to my mother about how long it was taking when the same horrible associate named Jackson I believe butts into MY conversation with a sassy condescending tone telling me I need to be patient then ROLLS HIS EYES. Then doesn't even help me get the correct color even though over 900 were available in the company. They basically told my mom and I to eff off. This isn't the first time I've had terrible customer service at this sad location. Save your time and go to the one at cascade or Gresham. read more

Went in to the Mall 205 store to ask about cell service pricing plans. I felt that the young man I spoke with was somewhat disrespectful when I asked a question about the plans. I wanted the prices for each plan so that I could make the decision. He decided which one was the best one and explained that one to me. When I asked to start at the smallest plan so that I could work up from there, he stated, "well, I'm not going to jump back and forth. We're looking at the 5 mb plan now". That was a disrespectful way to answer a customer. I give 2 stars, because he did come up to help me right away when I walked in and in the end did give me the information I needed and changed my plan for me. read more

Worst service I ever had to deal with. I waited 45 minutes to return a case, and there was employees walking around doing absolutely nothing. When I finally "got help" I was told I can't return them because they don't have enough money in the till. The speaker and case was maybe a little over $100. What phone company doesn't have enough to accept a return in the middle of the day?! I don't understand. read more

Every time I visit a Verizon store, I remember why I hate Verizon so much and so regret having gone back to them and being locked in. It may not be a reflection of this store specifically, but it is a reflection of the poor service commitment by Verizon. The last time I went in, the person who "helped" me, was no help at all, They did absolutely nothing that I had not done already myself, including "googling" how to do a factory reset on my phone. Really? You don't even know that? Apparently anyone can and does work there. Then she got kind of snotty with me when I asked for a replacement phone. The next phone was as bad as the one I had returned (It was a DROID and they suck!). After a few weeks of putting up with another bad DROID with issues, I bought a Galaxy S3 on Craigslist. Love this phone but needed a new battery for it. Looked it up and I found information that said I could get it at a Verizon store. So I went to the store. The sales person looked thoroughly confused when I asked for a battery and explained that they don't sell batteries for their phones there. Really? Once again Verizon, you fell very short of the mark to help me out. My biggest complaint about Verizon? Data restrictions and premiums. Just using my GPS once on my phone will use up my Data allowance for the month. Oh I can get more, by paying a lot more. But with most other carriers having unlimited data, why does Verizon have the highest prices and lowest data availability? read more

Do yourself a favor and don't use this store,costumer service less than par,been there 3 times and the experience was horrible,employees have attitude, would rather text and bs with other employees than fix a problem. read more

Yes, the staff is very rude, condescending and unhelpful, I second that. Worse than the proverbial used car salesmen, I kid you not. The sales person by the name of Brian refused to show me the phone that I was interested in, sighting the excuse that they "did not have it properly hooked up", then pressured me into a sale of another phone. I grudgingly agreed, but when I declined to buy any accessories for it, he started treating me in a very derogatory and condescending manner, clearly communicating the message of "what a female idiot that I have to deal with here". When I asked to activate the phone, he stated that he could only do so, if I buy the accessories -- which I know is a lie, I've been a Verizon customer for several years. I then said I wanted to return the phone. They "put me back into the customer service line" for that -- or so they said, and made me wait over 40 minutes (clearly in hope that I'd give up and leave). As I was waiting, their associates were wandering around the store, not doing anything, but not helping any customers either. Finally, I dialed 611 and started talking to the Verizon corporate office, right in front of their manager-- and only once they heard that I was filing a complaint, an associate came out and took back the phone that they have JUST sold me (fraudulently), charging me a $35 restocking fee. I WILL NEVER SET MY FOOT INTO THAT STORE AGAIN! read more

Decent enough people, but they talk forever with everybody. I've been waiting here for 45 mins after being "checked in". I understand they're busy, but if they cut down on small talk I would have time to eat lunch today. read more

Verizon has had our business for 12 years, to the tune of about $30,000. We've had little contact with the company, other than to get new phones every couple of years. Two months before I was eligible for an upgrade, my iPhone 4S got wet and stopped working. Switching to a barely functioning backup was a multi-hour experience, and I received erroneous information and promises along the way from various telephone representatives (who are either horribly trained or told to get the customer off the phone by any means possible), including "We're going to let you upgrade a month early. Just go a local store and give them this special code." I went to the Clackamas Verizon store to get the early upgrade and was sent on my way with a "No, sorry, you can't do that." I then borrowed a 5S and took it to the store near Mall 205 store, but was told -- sigh -- that it came initially from AT&T so I could not. At this point, I was so frustrated that I probably came across as a crazy lady, which may or may not be the reason the customer service representative, Alexis, took me to Colter, the manager. He immediately figured out a way for me to get a new phone. I can't speak highly enough of the customer service I received. Colter and Alexis should be working for a better company than Verizon (I give them five stars, but am knocking down my rating because of the company). But for my sake, I hope they stick around. read more

I never thought I would be writing a review about a Verizon store, but after my latest experience there I had to just say the manager Josh was just fantastic. He helped with my problem and got me out quickly. Thanks again Josh. read more

Don't waste your time at this store, head down to the Lloyd center store, where you will get exceptional knowledgeable service, with in the last year the customer service, product knowlege, plan knowlege and over all attitude of the people that work at this location has been terrible. Need not mention it's so busy which I understand they can't help but at least pretending, you as the customer's time was valuable, and having some sort of urgency would be nice. This may not be everyone who works at this location but over all the 205 store has been a huge let down! :( what happened to this place? Genuinely considering switching carriers which I never thought id have to do again, just to avoid having to go to this store. read more

My family and I have been Verizon customers for almost 12 years, and in that time we've shelled out almost $30,000 to the company. It's been interesting to see Verizon employ numerous wheeler-dealer tactics to boost profits, but we've stuck to our upgrades every two years and never had any problems until recently. Two months before I was eligible for a phone upgrade, my iPhone 4S got wet and stopped working. Switching my service by phone to a barely functioning backup was a multi-hour nightmare, and during subsequent phone calls I received erroneous information and promises from various representatives (who are either horribly trained or told to get the customer off the phone by any means possible), including "We're going to let you upgrade a month early. Just go a local store and give them this special code." I went to the Clackamas Verizon store to get the early upgrade and was sent on my way with a "No, you have to wait." I then borrowed a 5S to get me through and took it to the Mall 205 store, but was told -- sigh -- that it originated with AT&T so I could not. At this point, I was so frustrated that I probably came across as a crazy lady, which may or may not be the reason that the customer service representative, Alexis, brought me over to Colter, the manager. He immediately got to work. Within 20 minutes, I had a new phone. I am so appreciative of the superb customer service I received from Colter and Alexis. I think they should be working for a better company than Verizon, but for my family's sake, I hope they stay. This store has my business as long as they're around. read more