I hired White Glove Restoration for mold remediation in May 2026. The original estimate was for about a week of work but my husband and I discovered more mold as our flooring renovation progressed for the 2 weeks after, which I don't fault them for, that's a normal part of remediation. However, once the last new area of mold was found on June 5, the job still dragged on for another month with no successful outcome, purely due to execution issues, not new discovery by me. I was billed a little over $6,800, though I ultimately did not pay the entire balance given what follows. The property failed independent clearance testing multiple times. An initial informal assessment, then two separate formal tests by Precision Mold, including a lab report from the third test confirming active mold growth (Stachybotrys and Chaetomium, both showing active hyphae) in areas that had supposedly already been treated weeks earlier. At several points, I essentially ended up managing the project myself. Because the crew could only act on what was explicitly written into the scope, I had to relay the missed areas to John (project manager) over and over again so they could be on the work order for the contractors coming to the home, otherwise things were simply missed or left untouched and John continuously tried charging me more for areas he already included on the scope (even when clearly it was still part of the same underlying issue). A homeowner shouldn't have to direct a licensed remediation company on what needs to be done. My Ring camera captured crews using a standard shop vacuum on multiple occasions; I was told it was HEPA-approved, though I have no way to independently confirm that as I've seen the contractors using a jimmy rigged vacuum with no wheels which makes me question who is managing the operations of the company to have proper equipment for their job. Debris were left in an open pile beside my home, only partially bagged, for over seven weeks. The independent testing company directly told John that containment protocols weren't being followed properly, something he pushed back on at the time but the lab results ultimately supported. Improper containment of HVAC ducts already cross contaminated most of my home. Throughout the project, John repeatedly pushed to fog the property (an antimicrobial treatment) on the same day as scheduled clearance testing, against the explicit recommendation of the testing company's, which raised real concerns for me because John's goal was not to properly resolve the problem but to just pass a test and get paid. I paid out of pocket for every round of testing ($400-500), and would have paid for a 4th round that very likely would have failed again because the containment and remediation issues our inspector flagged were never properly corrected within John's scope despite her giving John a clear roadmap for what needed to happen to pass. One technician, Joel, stood out as genuinely professional. He followed proper safety protocol, including advising us to stay out of the home during and after chemical fogging (which I asked John about and he never gave me an answer). Since I can't give 0 stars, the one star is for the luck they had for having him on their team. Joel clearly knew what he was doing. It's a shame the project's outcome didn't reflect that same level of competence from leadership. Communication was consistently unclear. I was told the job was "complete" multiple times when it wasn't, and on the day I finally ended the relationship, I was told that morning it would be finished, only to find out they sent one person (thankfully it was Joel) to do 8 hours of work at 12:30pm because John prioritized another job (yet again) that morning. We had to leave at 5:30pm so I sent Joel home and didn't hear from John till 7:30pm which led to me firing the company when I had to cancel Fridays testing due to John not meeting the deadline. In my opinion, John is simply not equipped for this role. He is a salesperson with a moisture meter than someone with real mold remediation expertise and he struggled to answer basic technical questions, couldn't translate the testing company's clear guidance into actual corrective work for his crew, tried to skew testing results to get a passing clearance, and repeatedly disputed findings from professionals who turned out to be right. A homeowner having to personally step in and manage scope for a company they're paying thousands of dollars to handle is, to me, a clear sign this wasn't being run by someone with the expertise the job requires. Given the containment issues our inspector identified, I'd genuinely be surprised if other past clients' properties would've actually passed clearance if they followed that route. I ultimately hired a different company to finish the job properly. read more

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We've started a kitchen rebuild project with White Glove Restoration. It's early in the journey, but we wanted to say that we appreciate the work effort of the initial team that helped kick off this project (onsite prep work, packing cabinet contents, etc). Thanks Joel, Jeremy, an Jerome! (Note: We will update this post with addl. status updates, as we navigate this experience. Special thanks to our project manager, Phil F., for his expertise, and support.) read more

We had a leak under our kitchen sink and called White Glove Restoration. Joe showed up fast, found some hidden mold, and even took care of it without charging extra. Super honest and professional! The whole team was great to work with, definitely recommend them if you ever have water damage.White Glove Restoration did an amazing job after a pipe leak in our kitchen. Joe went above and beyond--he found mold we didn't even know was there and removed it at no extra cost. The crew was friendly, quick, and respectful of our home. I'd absolutely call them again.After a kitchen pipe leak, we called White Glove Restoration and couldn't be happier. Joe was awesome, he found mold behind the cabinets and took care of it right then, no extra charge. It's rare to find a company this honest and reliable. Highly recommend! read more

White Glove Restoration - Damage Restoration Near Me - San Diego, California

I had water damage on my ceiling from the horrible rainstorm on New Years Day & Phil came out and gave me an estimate that was very reasonably priced & explained the whole process and everything was done well and on schedule. Staff were very friendly and easy to work with and did a good job. Extra shout out to Phill for dealing with all my random questions and text messages throughout the process! read more

We had a burst pipe that flooded our crawl space, and White Glove Restoration was amazing. They showed up fast, got the water out, and made sure everything was dried out properly. The whole team was super friendly and kept us in the loop the entire time. John even handled the insurance stuff for us, which was a huge relief. If you ever need water damage help, these are the people you want on your side! read more

White Glove Restoration - Damage Restoration Near Me - San Diego, California

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Hope you never need them BUT stuff happens -- should you need a company to come and take care of everything from A-Z, White Glove Restoration is your team! Parents had their jacuzzi and gazebo set on fire.  White Glove came in, busted it all down to pieces including having to demolish a half burnt jacuzzi into reasonable pieces to haul away out of the yard.  These guys came in under 5 hours, tore it all down, packed it up and hauled it away. They also washed down the whole area and ensured all toxins were removed as well. They were super thorough, they even deodorized & treated the surface with odor counteractant and conducted final cleanup and did a magnetic sweep for any potential metal debris. And no job like this is cheap but they came in way under that others were quoting us.   See pictures for proof and call Roy if you're ever in a similar bind! read more

Roi was terrific. High integrity, Honest and knows his game. All contractors should be this wonderful read more

Excellent communication Text, E-Mail, or phone. As a customer this is really important to me. All my questions were responded to quickly. Aaron Anderson made me feel like he wanted to get me the best resolution to my issues. I can't recommend them more. read more

I hired White Glove Restoration after a water leak in August 22, in January 23 they walk off the job after letting my tenant move back in stating they only had a few odds and end to finish. If there was a bellow not good I would give that. I wish I could show you the photos of what they passed for a done job. Kitchen cabinets in all different sizes, strewn odd ways across the wall, left unprotective by paint or varnish, same with back kitchen door, no vanity or sink in dwnstrs bathroom, upstairs bath vanity not secured, cheap mirror and no replacement of racks, peeled paint from tape, spackle in all the outlets, a huge piece of drywall missing from bed/bath wall and exposed piping. Everything cut wrong (Bathroom door wouldn't shut, too short molding) all outlets left uncovered, and more. Even though they finally after serving their bond and making a c/o to the contractors' board they gave me a partial refund I had to pay more than their original estimate. They had been paid as part of restoration (water/mold removal) claim to demo water damaged items, but because almost all their work had to be removed to compete what needed to be done I had to pay for demo and the remodel. And to add insult to injury the owner Roy Fogel. 1st lied about his position in the company, then said he would only refund my money if we took all the materials out including flooring and drywall, after my tenant was back in the home. He became aggressive, rude, angry, and accusatory making false accusations against the tenants that they threatened workers, just to avoid taking responsibility for the poor workmanship and abandonment of the job. I hope no one else ever gets caught up in a 6-month nightmare with this company. The project was completed beautifully in 3 weeks (April 23) by a lone man and looks absolutely beautiful now. If you find this company when you need help run the other way fast! White Glove Restoration LLC 8821 Arjons Dr. # C SD 92126 619-776-3131 read more

I had water coming through the roof and no idea what to do. Called in a panic and I was so impressed with the customer service provided. I was blessed with Ivan. He made me feel so comfortable and I was no longer in a panic. I wouldn't use any other provider in the future!!! read more

I had an urgent issue with water damage to 3 rooms in my house. I contacted White Glove Restoration and got a hold of someone immediately even though it was a weekend. They walked me through all the steps, including the process of filing an insurance claim if that was a route I wanted to go. I got an estimate very quickly, and then the work was started immediately. They did a great job with the water mitigation. Even the insurance adjuster who came out to inspect the damage complimented the work they did. Roy was the project manager and he always was available to answer all my questions and really knew what he was talking about. Ivan set up all the equipment and did the demo and mitigation. He was very thorough and flexible with my schedule. It was a great experience and this company made a very panicked situation resolve quickly and easily! read more

White glove restoration inspected my property for mold and gave an honest recommendation. The inspection was complimentary and the solution was window replacement or I would have contracted the company for mold removal services. This company is honest, reliable and they're experts when it comes to mold solutions. I highly recommend them to anyone in need of this type of service. read more

If anyone thinks they have mold, Freddy is i your guy! I called on Memorial Day And spoke to him directly. He came the next day as scheduled . Checked the area using moisture detector and thermo camera. Free inspection!! You guys, I have paid $$ for this in the past.. that's awesome!! I'm very happy he gave me honest feedback! It's so rare to find such a quality person or business these days. I highly recommend this place! read more

I have had the pleasure working with the job manager Aron. I have to say that he has bent over backwards helping me big time. He's a great guy and is devoted to helping customers, contractors, and provides a positive experience and outcome throughout the whole process. read more

Freddy and the team are great!! Throughout the process they contactsd us quickly, came out to the house and provided a very detailed analysis, answering all of my questions while surveying the inside to identify the leak, mold and severity. They turned a bad situation into a good experience. Thank you!! read more

The water heater in an adjoining unit leaked into my unit, and their insurance gave me the responsibility of finding a company for the water mitigation. I called White Glove Restoration, and spoke with Eric Martineau, gave him all the information. The fans were left in my unit for almost a month, and the company he recommended for the pack-out charged over $11k for two (2) rooms of furniture, that did not include ANY appliances. That company was FRSTeam Content Specialist. They destroyed my entertainment center , and still have not replaced it. The restoration company removed 2ft of drywall from my dining room and living room, although the damage was limited to the kitchen and pantry. I was also told I would have to "come out of pocket" for repairs, although the insurance company settled for almost $30k. read more