I came here to use a gift card that I got for Christmas. Came here on a Sunday about a quarter to 11am. The store wasn't open for business but they were conducting a free cooking demo. Thought that was cool. The chef was demoing how to braise meat, using an All Clad slow cooker, along with Williams Sonoma signature braising sauce. So I watched the demo for 15 minutes until the store opened for business @ 11am. It was interesting. There were about 80 people...surprisingly packed since all the other stores in the mall weren't quite open yet, so people just wandered in to the store to see what the buzz was about. When the store opened for business, I found it very difficult to find a salesperson to assist me with questions. There were only 3 sales staff on the floor and all 3 were dedicated to ring up purchases or handle returns. So after about 15 minutes, I finally found someone to assist me. I find that Williams Sonoma doesn't have a much of variety of kitchen things as Sur la Table. I would've rated this place a 4 star, but I'm deducting one star since I found it very difficult to flag down a salesperson for assistance. read more

Oh how i love the things in this store but alas, must wait. The apple cider package here is so delicious. They gave out samples to try and we had to come back to grab some to make for the winter holidays. So is the hot chocolate. Light and warm. Too bad they're insanely expensive. South Coast Plaza for you. They also had treats and I tried the Peppermint Bark. The box looked like it was a box of treats for dogs...but the lady was passing it out to people to try, Costco style. Very .... peppermin...ty. I found my future dinnerware...and have them bookmarked in my head. I must come back for the cooking classes.... read more

I LOVE stores like this. I can browse for hours and just find cute trinkets and tools for the kitchen. However, whenever I stop by, the employees are always looking at me like I'm gonna steal something, or as though I cant afford anything. Well, well, well, go ahead and judge a book by its cover. I'll take my business elsewhere, like to Crate and Barrel which is diagonal from where this store is located. read more

Just walked thru store and they were handing out corn bread bites, the lady looked at me and my kids and walked away. Then I stood there for 2 mins waiting for other employees to acknowledge us and 2 more looked as and totally ignored us. Unbelievable So rude, wont be back!!!! Kids had a melt down so now have to go to Boston market just to get them corn bread....Merry Christmas to us.. read more

If you obtain the product at the store, you are ok. If you want it delivered to your house, be prepared to wait more than a month. I purchased on March 14, and was promised delivery on April 5th. On April 4th, I checked and discovered that the date had been pushed back to April 14th without notifying me. Then today, I received an email that the delivery will not be until after April 21st, more than 5 weeks after my visit to the store. Not good. read more

I was that horrible person who came to return quite a few things on a busy Sunday afternoon. Jean and Erin so patiently and graciously assisted me in processing the returns, which was a real pain due to an item discrepancy on my end. It was definitely not ideal for them as I was holding up the line but after the return, they both still gave excellent service with a warm goodbye. I could not recommend better customer service from these two ladies. Amazing! read more

I have the unhealthiest obsession with Williams Sonoma. My loft studio (about 600 sq. feet) can't handle it. I love coming into the store and drooling over all of the Le Creuset merch and coveting all bakeware. The Santa Ana Williams Sonoma is bigger and carries a lot more variety of stuff than the one in Brea. I'm much closer to the one in Brea but I'm willing to make the drive out to South Coast from Anaheim (and on occasion Riverside) for hard-to-find items that are sold-out online - like that one time I drove from Riverside to Santa Ana for the pumpkin carving set. The classic customer service you're going to get at Williams Sonoma is middle-aged women who are more than willing (even eager) to help you - but who also are a bit clueless. Ask them a question about a special product (like the chemex glass coffee maker) and they're clueless but they'll go out of their way to help you find it and the accompanying coffee filters. I love buying gifts for friends at Williams Sonoma because there's always something fun and affordable. This is the best place to browse for gifts because there is more variety AND it's also on the fancy side of the mall so you can drop by Saks for window shopping. :) read more

The service the staff provides at this Williams and Sonoma is second-to-none. Specifically, Sharon R. I stopped in and purchased some cutlery for a wedding. She asked if I would like it gift-wrapped and when I told her I was wrapping it myself, she ensured that I had the nicest looking (least-crushed) box they had. She was very helpful during the entire transaction. However, what floored me was when a few days later I got some mail from Williams and Sonoma. Sharon had forgotten to give me information about a promotion that I qualified for, tracked me down using information I provided during the transaction, and mailed me all the necessary forms and a nice hand-written note. Amazing. It made me feel like the mayor of a midsized city. And I loved it. read more

Hmmmm. I don't even know what to say. I ordered my things online and they said it would take up to 2 hours to get a confirmation email. Alright no problem......I get my email saying it's done and I still wait a few hours to pick up the item. When I get there items weren't done. I'm so confused how it was hard to pack up mugs. I'm very disappointed. read more

We recently purchased a bread maker here and were so excited to make fresh bread. We had a question so returned to the store and Sharon was SO extremely helpful and nice. She answered all of our questions and even offered some advice. She took the extra step to go get the instruction book from the back to double check the steps that were confusing. The only bad thing is they're a bit understaffed read more

Don't buy espresso machines from them. Stay away from a nasty lady named PAT. She argued with me about the machines and then walked away and never came back. Who do these ladies well above middle age think they are. If they are so miserable, stay home. Your in the people business. Thank goodness Sur La table is just a few doors away. read more

Amazing customer service from Adam and everyone else at this store. I have been shopping at WS for years, and I greatly appreciate the service I get here. When I need quality products for my kitchen and home, I don't go anywhere else. The sales associates here are extremely knowledgeable and friendly- Adam was kind enough to spend time explaining the different types of cookware and answer all my questions, as well as give me his personal recommendations. He helped me stay within my budget and gave me recommendations for future purchases. Thanks, Adam! read more

I love to bake. And when I have time - I love to cook! Hence, I LOve WS, especially with after -Christmas day deals going on! Hell yeah! read more

This place is literally the Starbucks of home/kitchenware. The atmosphere is warm and friendly and the samples don't hurt either! The store is essentially a big circle filled with home/kitchen goodies. While the prices can be steep, the staff is friendly and their knowledge can't be beat. Pros: -GREAT STAFF -Samples -Good selection of products Cons: -Long lines for cashiers read more

Chocolate waffles with whipped cream and strawberries! OK, I'm not a strawberry fan, but their samples were impossible to pass up. Nothing says love like BBQ sauce, so that's what I picked up for J as his Valentine's supplemental (in case the Old Navy sweater was a dud). Noticed the wall of gadgets and realized how cool some of them are. Guess I know what I'll be wanting for the next few months (double mezzaluna! hand mixer! things that resemble torture devices!) read more

Didn't like: - overpriced - sales staff asked what I was looking for then proceeded to ignore my description - condescending attitudes Liked: + old sales lady smelled like cookies Casually walked in to browse coffee grinders. Spoke to sales woman and told her I was looking for a simple compact grinder. Proceeded to show me large multi-setting machines. Told her I like to grind my beans fresh to which she replied that it wasn't worth it. Then wasted time showing me an online catalog. The grinder she was trying to peddle had 3 stars out of 21 reviews on their website. I understand the retail game but I find the price of goods did not reflect the level of service received. Sales tactics reminded me of old used car dealerships. read more

To all engaged couples, do NOT register at Williams-Sonoma, and if you do, don't return stuff at the Costa Mesa location! My husband and I went to this WS to return 3 items, and the experience was terrible. The greeter at the front was snarky and rude, and that was the first indication that this was not going to be good. When we told an associate that we wanted to return items from our wedding registry that had been bought online, she looked horrified and confused. First, she wasn't sure what computer/register to use, and then she was very confused about how to process the return. After taking a long time to manually enter in all the info, she realized that she'd accidentally returned the $ to the people who bought us the stuff, even though we clearly said that they were gifts. Another associate and a manager got involved, and the manager called corporate to reverse the transactions and get us refunded. She says that they will mail us store credit in a few days, but I have very little faith that that will happen. Overall, we waited OVER AN HOUR to return THREE things, and I'm not even sure that was accomplished. Although the manager briefly apologized for the wait, I'm overall disappointed at the lack of empathy from the employees. To contrast, before going to WS we returned/exchanged about 20 registry items to Crate and Barrel, all on different gift receipts. That employee processed everything on 1 transaction, and we were out of there in less than 5 minutes with a gift card. For all you TL;DR people: - The return system at William-Sonoma is a mess; corporate you need to figure this out because it is a nightmare. - The employees need better training on the return system. - The employees and managers need to work on their customer service skills. If YOU mess up a transaction, you should take care of the customer. Because of this terrible experience, I'm getting all my kitchen goodies from Crate and Barrel, Pottery Barn, Target, Amazon...all of your competitors have way better customer service and stream-lined return processes. read more

Williams- somoma has been a nice lace but although it has kind workers they don't have many places to put your bike or any places at all actually. They had good drinks but alright things to eat. I've came with my friends and they think it's an okay place for coffee. read more

do not ever order a large furniture purchase from this store. if i could give them 0 stars i would. went through hell reversing an order and had to call the credit card department multiple times and spend hours of my time trying to get it straightened out. the staff at this store was horrible. read more

Immediately greeted at the front door, item was found without needing to look around much, not a long line to make purchase, and short walk back to parked car. Super friendly people! What more can one ask for shopping? read more

Worst place to order any items. Place an order for my mother at the end of April for Mother's Day and still have not received it. The least they can do is express mail it. Oh but no, they don't care. On their websites, they had this Mother's Day shipping schedule that was useless. Why even bother to have it for when you can't deliver it on time. Will not order from this place again. read more

Ordered a 15.75" Peugeot Pepper Mill online on sale, and they sent me a 9" one. Spent time trying to get a replacement which they wouldn't honor. They offered me a $7.50 credit to keep the 9" one. Terrible service. read more

Jeannie was the one to help me and she was exceptionally down to earth and sweet. I wanted a marble spoon rest, but didn't like the veins of those on display, so asked if she had any in the back. She said it was no trouble and was very understanding of my request. Very cheerful and pleasant person. Thank you Jeannie! read more

Excellent service at this store. Had a complicated transaction with a lot going on, but Sandra was awesome and patient with me despite the long holiday line behind me. Thanks again! Your store is top notch! Wouldn't think about shopping at another WS. read more

Staff is helpful and friendly, the store is neat and clean and it is an overall wonderland of cooking gadgets. They also have numerous mixes ready to go for various holidays that help you bake up something extra tasty and special. Admittedly it is pricey, but then you knew you were not shopping at Sears right? read more

Staff was condescending, old, and white (all facts). I asked if they had matfer bourgeat pans, a relatively unknown French cookware company. I figured its a fancy french sounding name, maybe they have it at this store. The woman looked to be in her 50s and heavy set, she didn't know about the pans, no problem. Then she looked it up on google, in that im right your wrong tone, in a matter of fact arrogance, and in that smart ass I just looked something up on google idiot voice, she said, "They got them at Wal Mart!" I rolled my eyes and shook my head. I get that some old people dont understand the internet, marketplace selling, and how big companies like walmat, amazon, aliexpress sell. I kinda dont know about all this either. Onward, first of all Wal Mart sells mostly everything that Williams-Sonoma sells, so you are basically the same as a walmart employee, you just need that blue vest. Second, when i asked for the pan she was all normal tone, but once she saw it was at walmart she had to announce it across the store, she said it all loud so everyone could know, like that GOT episode where Cersei Lannister had to walk through the city naked and every was like shame! shame! that is how i felt like cersei game of thrones season five finale. or like in Pretty Woman, i was the hooker. read more

This is my favorite William Sonoma shop, maybe because this is the closest one to me, or maybe because they always have cool events, such as book signings with Bobby Flay :). I wish I had more money or a house to shop for, they have such fun kitchen utensils! read more

I came here back in July to browse for odds and ends for my Kitchen. I actually ended up buying an OXO Silicone brush for my Foreman Grill and an OXO Jar Opener. I also discovered that they will even email your receipt. The prices aren't the cheapest but they do have a wide variety of kitchen gadgets and their staff are pretty knowledgeable. Kim helped answer all my kitchen questoins and she even told me about their cooking classes. These aren't the classes where you actually do stuff yourself but rather they bring in a cook or chef to show you how to use their products or learn a technique. The classes are free and first come first serve. read more

We got a clam steamer as a wedding present and it was dented when we opened the box. After talking with several stores and several different associates from this store, we found out we could bring it back it and exchange it. I'm a new fan and I can't wait to come back! read more

Chef David had the best cooking class on 8/4/17. His Mexican food was the BEST. The salad with watermelons and jicama was the best dressing ever. His rice was the most amazing ever. Lemon pie Carmel fresh whip cream what else can a girl ask for. read more

My favorite store and staff are very very helpful and nice. Sales rep Janet she is the best!!^^

I'm not a huge fan of fancy kitchenware or high-end cookery, but if the price is right, I will buy such items. Thankfully, when I went into this Williams Sonoma store, they did have a sale on some of their items (I ended up buying a special soup ladle at 50 percent off). This place is quite big for a mall location, and it mostly stocks items (especially some tools that I never knew I'd need until I saw it) for the kitchen and cooking. Even the paper plates that are sold here look quite fancy. So, if I had lots of money to burn, and needed to have cookware for my dream kitchen, I'd go to Williams Sonoma. Until then, I would go for the sales there. read more

For the holidays, I was looking for a new, sturdy stainless steel knife. Was recommend J.A. Henckels Chef Knife. The employee allowed me to feel the weight of the knives, in store, and I decided to purchase the 8" pro Chef knife which was on sale. It cuts and slices great, and Williams-Sonoma did say that you can take the knife to them to be resharpened, if necessary for a fee. They also opened up a register towards the back, so that their customers could be helped quickly. read more

1st let me began is we will never shop at Williams sanoms nagain. I have spent thousands of dollars here and what a mistake did I make. We spent over $2000 in high end pots and pans for our kitchen since we like to cook a lot. They were highly recommended to us from their "sales experts". By the way these sales experts are on a commission and they're looking for a quick buck. The pots and pans we receive are absolutely horrible everything sticks to them and I'm not at novice cook. Call them up and let them know how disappointed we were with the pans and if possibly we could get a different manufacturer or a different Pan from the same manufacturer. O boy did they not wanna hear that after 30 days you are out of luck to badd so sorry don't bother us with your problems. The pans manufacture is all clad with the copper lining you would expect them to be better than they are. So here we are $2300 with a pots and pans and Williams said Noma basically told us to go pound sand. Also I have been told by many of our friends who go to this location they liked to look feel and touch the product they all end up on eBay getting it brand new for half the price wish I would have done that I would have got better customer service at least from eBay. read more

If it wasn't for their product, it would be a 1-Star. I've been walking around the store for 10 minuets now and have not been greeted or asked for help at all the entire time on a Monday afternoon without a crowd. No wonder it has such a low rating for WS. Erin was good on the checkout. read more

I'm in South Coast Plaza home side, thinking if I upscale I'll get better service. The sales person, very nice, had to check like three times to see what was in stock and had no idea where to find it. Okay. She admonished me not to do all the looking but I could die waiting. I get a pretty pricey haul. I ask about the 20% discount posted on the shelf. Yes. Of course. And that goes on the special 4 place setting price? Yes. Except it doesn't. I stand there waiting while the clerk reassures me that she will get it right. I start to make a cup of coffee from one of the machines that smells so good at the register. Another lady tells me not to. Really? I'm waiting for the clerk to figure out how to ring up the price that is on the shelf, and you can't even give me a cup of coffee? So I spend several hundreds and some lady tells me not to touch the coffee pot? You need to train your employees better. Maybe pay them more. Not coming back. Pathetic. read more

Service here was top-notch. The customer service person Pat went out of her way to find then pull a specific set of "Green Pans." Purchase was made with 5 separate electronic gift cards. She showed tremendous patience as the store system required "hand entry" of 50 or so individual numbers. Perhaps most impressive is she was personally responsible for earning the store a sale, future business and loyalty to her retail location after a failed return call and completely opposite experience from another location north, as well as a typical "web" experience lacking any meaningful customer service. Great job Pat and WS. read more

Came yesterday with my 3 year old niece for the beauty and the beast free cooking class. We read in the fine print after that it was for older kids starting at age eight. Since we were already there we thought we would try anyway and , boy, we sure glad we did. We were greeted by a smile immediately by chef Cindy and she didn't even mention her age. She even let each student help. We made a savory beastly bread pudding and chips favorite oatmeal chip cookies that were good and healthy. Kailyn had a blast and so did I. Chef Cindy said it was her third class that day but she was so fun and full of life (not to mention wonderful with a full class of kids) that we cannot wait to visit and sign up again. We even get t to take a recipe sheet so we can make the food at home. Thanks again chef Cindy and William Sonoma read more

This review is for the American Girl cooking class with Cindy..signed up my daughter for the crepe class and she had a blast. Cindy was great with the kids and it was a great deal. Looking forward to her next class already. read more

Today I attended my first free cooking class, yep, did you know they had them for free? I didn't. Chef Enid and chef Cindy made samosas and chutney. Wow! They were so good, I'll definitely attempt to make them at home. Besides the recipes I loved the chefs. You can tell they both enjoy what they do and working together. The class was a lot of fun! Thank you ladies! read more