So disappointing to drive all the way to this location on a weekday, 11am just to Find it closed for inventory. Can't they do inventory in the evening like other stores? The only day I have off and they're closed so I can't exchange the tablecloth that was too long :( read more

Williams-Sonoma - Specialty Food Near Me - Costa Mesa, California

This store has a lot of cooking classes which I dont see at other stores. The classes are in the front not in an actual room like sur la table though. They also have furniture at this larger store. read more

The prices are high here, but the customer service is so amazing that it makes up for it. I have never had an experience where an employee doesn't go out of their way to help us out. Even if that means letting me know that there is a better place to get what we're looking for! Because of that, I always start my shopping at Williams Sonoma. They also have a great selection of little trinkets. Some of them are silly unitaskers that I personally would never use, but every once & awhile I come across an item that is just so ingenious that I can't help but pick it up. read more

Came here to shop for a nice chef knife for my mom. The service we got from 2 of the older ladies was so bad. I think I said thank you more times than associate 390262. We love their stuff and ended up buying a 300 knife. Would just rather shop online moving forward read more

Williams-Sonoma - Specialty Food Near Me - Costa Mesa, California

Lois made my shopping and visit to the store very pleasurable. Not only did she observe all the COVID protocols which I do appreciate, she was very nice and polite. I felt like she was attentive and not at all rushed. She located several times on my Christmas list and rang up my order without delay. Great impression and overall experience! read more

Wanted to know why the military discount was taken away in-store/online? I think this is very short-sighted and if this is permanent I will be taking my business elsewhere. V/R, Military Veteran P.S. The staff and products at this store are top of the line. read more

I was here last week and purchased a $299 Le Creuset to kick off my cookware collection. It was my birthday week, I've been wanting one for months and it was finally time to splurge! (So I was super excited to come home with my new toy)! ... I was the last customer in the store before they closed so I felt a bit rushed at checkout but I didn't let it bother me since I was out of the store by 9:05pm. Fast forward to an hour later when I was back at home opening the package, I pulled out the 2 piece braiser to get ready for it's first wash, lo and behold it was USED!!!! I couldn't believe it. There was actually crusted food on the edges of the lid as well as inside of the braiser. The sticker tag was already previously removed (you could see the sticky residue). I was speechless, angry, sad, etc. How dare they sell me a USED Le Crueset? I felt duped and it was a horrible birthday surprise. My husband had to go back to Williams-Sonoma first thing the next morning to make the return. They offered an exchange but we declined. I refuse to shop at this store from here on out. For such a nice mall and "classy" store I am disgusted that they would try and pull a fast one on me like that. Do yourself a favor and don't waste your money at this Williams-Sonoma. read more

Every time we come here, we get amazing customer service. There's always an abundance of employees ready to answer questions or help us find things. Recently, I dropped my wallet in the store. Before I even noticed my wallet missing, the store manager, Anna Smyth, drove to our house to leave us a note to let us know that my wallet was in the safe at the store. Thank you so so much, Anna! read more

Absolutely love William Sonoma! This location is so bright and fresh, their selection is very classy, and the customer service is so nice! Farah was so lovely, enthusiastic & super helpful! Prices are a bit expensive, but their deals are great--got 15-20% off today! read more

Williams-Sonoma - Specialty Food Near Me - Costa Mesa, California

I came in for a Christmas gift pick up and the staff was super sweet and had me all checked out quickly.

Very poor customer service, makes me feel like I owe the sales lady a million dollars check, really wanna buy a new set of Le Creuset but I'd rather never cook any more than walk into this place. read more

Love the store, love the product. Nevertheless, and for your peace of mind, shop online. When I went the other day I felt like I entered a den of vipers. The staff were nipping at customers and vise versa. I asked if they had cranberry orange relish. I got bit by a snake. I found what I wanted, payed, and asked the cashier if it was just me or was there a dark cloud over the store. She apologized. No wonder retail stores are hurting. Can't wait for AI to take over. read more

I ordered a $400 dehydrator from William-sonoma. It arrived broken. I called customer service and they said: no problem, send it back and we will send you a new one. That was two months ago (I sent the defective one back the same day I called). I kept calling WS to check on when my new dehydrator would arrive and they kept changing the dates. Meanwhile, all the fruits and veggies I planned to preserve from my garden went to waste. Finally, I called again the other day and they said my order had been canceled because they are no longer going to sell that product. No one emailed me or told me, even though I had been calling almost daily to check. The salt in the wound here, other than being led on for months, was that they kept emailing me ads with the same product they said they discontinued saying, "This dehydrator has your name on it." I left a bad review on their website that was tasteful and fair, and they removed it because it wasn't positive. Apparently, they remove all bad reviews from their site. Trust me when I say, DO NOT shop at William-sonoma. read more

Williams-Sonoma - Specialty Food Near Me - Costa Mesa, California

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I love Williams Sonoma, but with that said, this store is way to crowded on the weekend with not enough staff. Weaving my way in out of people, searching high and low for a meat thermometer. Aha, I finally find them, with no help from an employee. My choices a $16 thermometer, that was very basic or $100 for top of the line, next item I needed was a serving spoon for non-stick skillets, I had one choice and it was red matching nothing else I had. I left empty handed and went to Sur La Table on the Crystal Court side where they had exactly what I was looking for. I am disappointed in Williams Sonoma, they seem to be leaning toward carrying more grocery, specialty sauces, marinades and seasonings than a good selection of utensils. read more

I really like this store. Very clean and filled with tons of interesting stuff. You can spend a long time just browsing through everything in this store. During the holidays, they have tons of themed items, which is super cute. They sometimes have free food and drink samples here. Yummy. They also do complimentary knife sharpening at times. My favorite thing about the store is the technique classes they offer every week or so. It's an informal class in which the teacher demonstrates how to make a few food or drink items. You listen and take notes. At the end, you can try the samples. It's really fun and lasts about an hour. Not too many places have a service like this. Anyways, I definitely feel very Martha Stewart when I'm in here. read more

Terrible customer service by a short blonde individual who was rude and condescending. I only wish I got her name. I was shocked by the attitude and allowed by WS to get away with her behavior. I have the receipt which may have the employee number....Soo disappointing. South Coast Plaza Metro store. read more

My boyfriend and I went in tonight to purchase their gold cookie sheet . When we walked in we automatically felt judged . My boyfriend and I have came to this location many times and feel like we are not welcomed as well as others of a certain race . I asked about the stuffing they offered other clients in store and was offered none and when I did question the cashier I was ignored . Im not sure if I will be returning to this location . I may call the store manager and talk about our experience. I work in high end and being William Sonoma I expected a little more client eccentric practices . read more

Every time I have been to this store I am greeted with a wonderful smile and someone to help me find what I need. I love when the Breville gal is there to help answer all of my questions! Thank you to this wonderful staff that works so hard dnd do kind during Covid! read more

I live by a WS store but once a year I'll drive to this store. Everytime it's a horrible experience. Each time they opened at least 10 minutes late. This time, one of the clerks opens the door halfway and chats with 3 others and asks if they should open. She didn't and locked the door again. What???? I asked for assistance and the clerk waited until his personal conversation is done with a friend before he would help me. I don't think customers are the stores priority. They opened late because a table display wasn't correct so it took 4 clerks to arrange a table display like that was more important than opening the store on time? It seems to be the culture of WS. Even the Mission Viejo store runs that way but at least they open a minute late and not 10 minutes. A small crowd was gathering waiting for them to open when a clerk from Pottery Bar came over and said WS should be open per their policy. Other customers were voicing their opinions on the stores non-existent customer service. Glad it wasn't just me that felt that way. Money talks so spend your money elsewhere at another kitchen store. This may be one of the reasons why WS is closing stores. read more

oh ws, the store that carries high-end culinary tools and gadgets yet it comes with low-end customer service and inventory system. we lost count of how many times we've visited the store and instead of an efficient shopping trip we spent time on the computer with sales associates that really should be retired on their 401k but instead put into the work force to create customer headaches... you can tell that this store runs on commissions because the sales associates are always so territorial with their customers, hawking over us and instead of giving personal space, they give unsolicited advice. the store itself is really small and crammed, i always feel like there isn't enough breathing room. there's always someone in the way. they don't even have enough room for a cashier line to form... do yourself a favor and stick to online purchases... read more

Whats happening to this former gem of a store. The employees are stressed and rude and always preoccupied. The store has lost its personal touch and seems small and cluttered. I think better service online lol read more

It is the worst customer service I have encountered so far,an employee telling a paying customer "Whatever" ,you need to go on training associate #339490" Kailey and learn some real customer service.i ordered 3 days ago and they said wrapping will take 2 hrs so I told them I will come back for it,I called twice prior to make sure its wrap,after 3 days when i was picking up it was not wrapped and Kailey said "well I can give you a gift a paper" and I said no way and she is Rude. Here Come's the other employee and asked what's the name of the girl and she she doesnt know and when they were giving me the products I ask for a bag and they said they dont have and I said I dont care whatever bag I need a bag and suddenly there was a bag.i swear never to spend my hard earned money again on this store. read more

We ALWAYS love This store! Its more of an experience than a purchase. Today we were greeted by ADAM! He was very friendly,professional and a wealth of great cooking options. Thank you ADAM - you made OUR WS EXPERIENCE that much more enjoyable read more

I was on the hunt for a specific bundt pan, and I reached out to this store. I got such good service over the phone I decided to go in. I was greeted by Adam, and he was able to get me the exact pan I've been looking for. Also, the pan is being shipped directly to me, so I don't have to go back to the store to pick-up. YEAH! Thank you Adam and Williams Sonoma! Easy, seamless experience today. read more

I bought some leather dining or office chair that looked so lovely on display. They were very expensive for what you get. They are made of cheap leather that scratches so easy. If you want a chair that you need to have a blanket over it to protect the cheap leather. Go for it! Then come to find out their overpriced cheap furniture is made in China never again. The jokes on me. read more

Drove here specifically to make a return to be locked out for incubatory. Waste of my time totally bummed. Thanks no thanks

Location moved from the main mall to this much larger suite in the West Wing. I love WS. Absolutely love them. Their stores are filled with so many fun and interesting things for the kitchen and despite their reputation, not everything is priced beyond reach. This new store is so clean and well laid out. The selection is great and has plenty of variety to browse through. Store associates are friendly and attentive. There's even a large table set up with discount and clearance items. That's just unheard of for a WS store, especially in SCP. I will say though that there's also a Sur la Table in the West Wing and you'll likely find many of the same items there for less, but WS carries so many things not found in SLT so give both stores a try and you'll leave happy. =) read more

I don't know what is wrong with GLORIA but she has the worst attitude ever. Made my experience at Williams Sonoma so terrible I will never go back there again! read more

Terrible customer service . Workers denied there was a price match policy which the company website clearly states .

What a great way to start a weekend. They have have free cooking classes. I've learned to make vegetarian dishes like a pasta with a kale purée pasta sauce and white bean spread for toast. Even eastern dishes such as curries!!! The classes are enjoyable and everyone pays attention some people make it interactive. Chef Enid is full of captivating stories! read more

Williams-Sonoma - Chef Enid teaching curry. In the mirror is chicken curry in the pot is pork curry. - Specialty Food Near Me - Costa Mesa, California

It would be -5 stars if I could. Went into the store to return some qoute on qoute "food items" and was met with rudeness and disdain. Was told I couldn't return food items so I walked right out of there, called their customer service line and they had no problem returning the items. I wouldn't step foot in this store if it was my lifeline to survive!!! I don't think I have ever encountered a ruder, more ungrateful set of employees in my life!!! I'm sorry I wasn't dressed to the nines, with my hair perfect and instead in sweats with a ponytail. It was made very clear to me that I was some sort of nuisance to the assholes working there. The staff in this store is trashing the Williams Sonoma name and until your corporate office does something about it, I refuse to step foot in this establishment and will make sure people I know do the same. All of the employees need a LONG course/lesson in customer service and how to treat people. Just DISGUSTING!!! read more

Wow the lack of customer service at this retailer is astounding! If they can't even provide a basic level of service then what exactly do they provide. I'll shop directly from the manufacturer. read more

David was amazing! So you really know the character of a place when something goes wrong. They accidentally sold me a used item. I didnt want to bother bringing it back so they discounted it heavily. Then months later... it broke. I realized that i wanted an upgrade and they were nothing but helpful and smiles the whole way!!! read more

Customer service sucks. Everyone is rude and acts like they can't answer questions. Speaking directly on the Costa Mesa location.

Every time I come here it's a painful experience. The staff isn't welcoming ever, they don't know how to use their system so very slow and painful service, don't know their products, etc. I can go on. Products are quality, the staff at this particular location is awful. They need a new hiring manager! Badly! read more

Hello, I'm wondering when the store might reopen? I've made the mistake of ordering from Williams Sonoma online for truffle oil and they sent me expired product and now it's my problem to get it back to them. It's a shame they refuse to send me non-expired replacement or give me a refund until they have the expired oil back. read more

My husband and I love Williams and Sonoma. We normally experience very good customer service. We were given as a gift a new Breville espresso maker from our kids for Christmas. We were a bit intimidated on how to work it so we decided to go to the store and ask for a demonstration. We went on (12/28) The coffee bar was being worked by an older man and woman. When the woman was done with her customer I explained we had gotten the Breville as a gift and asked if she could show us how to use it. She rudely asked why the people that gave it to us didn't show us how to work it. She then went on to question if we bought it at that store, because if you bought it at Costco go back there and ask for a demonstration. At this point I was a bit speechless! She begrudgingly gave us a very quick demo. Bottom line she was very rude. I wish I had gotten her name. If that was my first time at your store I can assure you I would not be back. read more

I find that when I'm not working, I like to cook because it's cheaper than eating out. And when I'm cooking, I like to try out new recipes. Guess where that leads? You got it Mister... Momma wants new kitchen gadgets. And Momma gets what Momma wants because if Momma ain't happy, t'aint nobody happy. Which led me on a quest to find appropriate gadgets to make homemade pasta. I needed, at minimum, a crinkle cutter and a rolling pin and at most, a pasta machine. But gathering all this new gear at a time when I'm laid off is cost prohibitive. On top of that, I am the discount shopping queen... the "don't buy it unless it's on sale and with a coupon" type of gal. So when I talked about dropping by Williams Sonoma for some fresh kitchen gear, my sanity was seriously called into question. In case you don't know, Williams Sonoma is a beautiful high-end kitchen store located near the west side entrance of South Coast Plaza. Going to SCP on the late Sunday afternoon turned out to be a pretty good idea. Parking was easy. I know, huh? Parking easy at SCP? The planets must have aligned on some astral plane for me to be able to say that. It turns out they had a guardian at the door, but I didn't shew her away like normal. She was actually very helpful. With a few questions, in no time we were looking at the fancy red pasta machine they had for $69. While I caught my breath, I remembered seeing the same thing on line at Claro's Italian Market for $21 less and I let her know this was something I wasn't going to be purchasing today because of the price. But she happily located a wood handled fluted pastry cutter imported from Italy for $5. It made my day. She also tried to up sell me on some beautiful white ceramic fluted pie plates that match my Le Creuset bakeware. I could imagine using them for apple pie or Sheppard's pie or even as a serving dish during the holidays, but at $44 each, I quickly asked if they had a mailing list instead so I could find out when those babies go on sale. BTW, I ended up getting the rolling pin at BB&B for $6.99 + 20% off using the coupon they constantly mail me. Pasta heaven - here I come! read more

Running theme in reviews: bad customer service. I try to go to their competitor a few stores down for my kitchen stuff. I see so many customers tip toe around the employees to ask for things. On a positive note, they don't discriminate - same equally cocky attitude to everyone regardless of their color. One exception - there was a lady working near the knives section who actually ran out to catch me after I left the store to tell me about a sale that she neglected to tell me about. Wish this was the norm. read more

Love this location of Williams-Sonoma. In a recent visit, I was assisted by Dolores and Adam - both very kind and accommodating. Adam rearranged displays for me so I could take home an item that was technically 'display-only' and I needed for a dinner party I was having the next day. This is my go-to location for the service and their great inventory. read more