Scheduled an appointment for a safety inspection, arrived to my appointment and was told the safety inspector had a dentist appointment and they didn't know when he would be in. Absolutely pissed off and disappointed after buying my car from them and going to Windward ford for my maintenance every time. Completely irresponsible and unreliable don't go to them for safety inspections. They didn't even offer a compensation or to reschedule. You would think a Ford dealership would have better service and maybe a backup inspector or at least give a call ahead to cancel the appointment instead of wasting my time. Nice staff, TERRIBLE SERVICE. read more

I requested a 30K mile scheduled maintenance on my 2012 F150. I also pointed out that my right rear tire has a slow leak, I have to put 20 psi in it about every two weeks, and that my brakes are pulsing. I was told to come back later that evening to pick up my truck, so I came around 5pm and the truck isn't ready, no big deal but not so much as a phone call to let me know. I was told to come back the next day, this time I called and they said still not ready, still not one single phone call in two days from the Service Department. I repeatedly call the service department but nobody is answering the phone, eventually I get a hold of someone who transferred me three times to different people, none of whom answered the phone. Pick up my vehicle, and nobody bothers to tell me what has been done. Apparently they turned my rotors and replaced brake pads all under warranty. I specifically asked if the tires were rotated as well. Two days later I run a vehicle health report and it shows an alert that something is wrong with the brake system. My leak never got fixed, they lost my inflation valve covers, and never rotated the tires which is part of the 30K mile service. The thing is, this is the third time (out of 3) I've had a horrible experience with this dealership. The pattern of poor customer service and basically THEFT due to them not doing what I'm paying them for, shows they really don't give a flying f$&! about anything other then selling a car. read more

I went into this dealership a few months ago to buy my first new car. When I told them what car I wanted, they had told me that the price was more than what their website had shown so I had to physically show them what price they were advertising to their customers. That's when they offered me all of the "discounts " in order to bring the car price down to the selling price, but then they only offered me $100 for a fully functioning vehicle. The Kelly blue book value of my car was at $2000 and they told me it was not worth that much. I felt pressured to only take the $100 for the vehicle because I didn't want to lose the price of the car that they had just given me. They asked me how much my loan was for and then that was how much they sold the car to me for. I walked out of the dealership feeling completely taken advantage of and regretting my decision to associate myself with this dealership and car company. I have lost all trust for the company as a whole. read more

We really love our Fords, and needed new ones...Found out Mickey was at Windward Ford and decided to check out what they had to offer, and we were not disappointed! If you want the best deal, come down and talk to Al, Don, or Ty (McKinley HS Alum) and they and Mickey & Nicco will help to hook you up, for sure! Thanks Windward Ford guys! We will be back! read more

This review is for the service department. We have consistently always taken our cars to a ford dealer for maintenance. Since moving to Kailua a year ago, windward ford never has appointments available, don't take drive ups, and don't respond to online inquiries. Additionally, my husband and I have been attempting to schedule an inspection appointment since the holidays. I drove up to the service counter on two separate occasions. Once at 7am and once at 1pm. Both times I was turned away because they were booked with appointments all day. I called a separate time and was told their "inspection guy" was on vacation for two weeks and there was no availability. Lastly, my husband attempted to schedule an online appointment and we never received a response. In between all of this we decided to take the car to Midas in Kailua for inspection which they took right away, but we failed because our air bag needs to be replaced and it can only be done at a ford dealership so back to square one. At this point, I finally decided to drive out of my way to the Honolulu ford. They took my car right away and they even have a shuttle that drives you back home so you don't have to wait for your car to be done there. They drove me all the way back to my apartment in Kailua and said they would call AND pick me back up when it's ready. Wow what a weight off my back that was. Now I will absolutely never go to windward ford again. Everyone in my family drives a ford car and we will from now on only take them to Honolulu. read more

Would not recommend this dealership to any military or USAA members!! They will claim that they honor the USAA and true car price in order to get you in the door and when it's time to make a deal they miraculously no longer honor those prices. I even reported this dealership to USAA that way they stop recommending them as a USAA approved dealership. read more

Horrible and will go to the other side for any other service. Tracy has no clue what she is doing. I arrived for my 8 a.m. appt and still sitting here at noon. Car is under warranty so suppose to get loaner car but they were all out. On top of that, they received the part over a month ago and failed to call to tell me it was in. Come to find out.....they ordered the wrong part. Uggggg read more

Go here if you enjoy dealing with BS! I went to this location multiple times to look at the same vehicle. I looked at other dealers on Oahu to ensure that this was the vehicle that I wanted. After every visit the salesman assured me that the vehicle would not still be there if I did not purchase it right then. On the third visit we sat down to purchase the vehicle. To start off with we sat in the middle of the showroom and had to give all our personal information so that everybody in the room could hear it. After much haggling and the sales man explaining how wrong we were multiple times for wanting a lower price we reached an agreeable price. We recieved the paperwork with the agreed upon price, payment and interest rate. We signed the papers, everybody shook hands and I began to enjoy the excitement of getting into the vehicle I wanted. After a 20 minute wait for the finance person they came out and tried to slip in a significantly higher interest rate. Long story short, I now own a new Dodge Durango from Cutter Dodge. read more

Would never buy a car here. Bad experience with sales staff. Way too pushy, even for car salesmen. They put the price 10K over and then are surprised/mad that I want to negotiate that down. read more

DO NOT GO HERE!!! I would give this business negative stars if I could. They obviously take advantage of people and over charge them for things they don't even do. They charged my husband $400 to do absolutely nothing to his truck. All they did was tell him what he informed them was wrong with it when he dropped it off. Then they were going to fix one of his parts. They gave him a price. It ended up having to be way more. So instead of calling my husband and informing him so he could 1) be prepared 2) have knowledge of what was being done to his truck and 3) have the option to not do it since he could have bought the part himself cheaper and done the work himself. He came to windward ford because he doesn't have the time or tools or space to fix it. They were supposed to make his life easier but they just gouged him for more money! Every time it goes in there the price tag is insane. The last time he got his truck back it was in worse shape. More things were broken and it wasn't running right anymore. They know sofa they are doing here. Taking advantage of people!! Don't let them do it to you! Take your vehicle and your hard earned pay check somewhere else!!!! read more

Service was good. But when they say your car will be washed not all of it will be. If you have a SUV probably your roof won't be washed. Guess beggars can't be choosy when it's free. read more

I own a 2002 Explorer and take it here quite often. I may pay a little more than if I would go to an auto shop, but They ALWAYS are so helpful and respectful. They call before, during, and AFTER the service is complete. The car is washed and inside vacumned. It's these extra steps that makes me drive through Likelike to get my car serviced. (I live two miles away from Honolulu Ford, but will NOT take it there due to poor customer service. read more

First Off, I Love my new 2016 Ford F150. Not real thrilled with the dealership. Wanted to purchase some accessories for my truck when I bought it. Nothing major, just a tonneau cover, bed pad and some mudflaps. They wanted full mark-up and didn't seem too eager to make any concessions. So needless to say I didn't get what I wanted. A few hundred dollars cheaper to order from Ford.com. After spending $50k, it seems pretty petty not to concede a few hundred dollars. Went to another Ford dealer in town and they sold me the accessories at MSRP, even after I told them I didn't buy my truck from them. Response was, "You got a Ford, and we support our Ford owners" Wow what a refreshing attitude. Less than 2 weeks after purchase and my backup cam stops working, including warning sensors. SYNC never worked, won't recognize my IPOD. Stop by the dealer and of course they can't see me. Schedule me for the next day at 1300. Take the afternoon off work to take my truck in. Still can't see me. Said I should've made my appointment in the morning. OK so why did I get a 1300 appointment? Won't offer me a loaner vehicle so I have to wait 2 weeks because I couldn't get another day off work. Brand new truck, with faulty equipment, and I have to wait 2 weeks. Adding further insult, had an accident in the truck, my fault but it probably wouldn't have happened if the backup camera was working. All-in-All a really bad experience. Have less than 1600 miles on my truck, its wrecked and still waiting on my appointment to fix the backup camera. read more

Just bought our second car through them! They give the best deals on trade ins and uses cars! Ask for Christian or Angel! They won't wheel and deal or rip you off. Tell them Carmen Douglas sent you :) read more

I am from the island of maui and have purchased a car from windward ford on oahu because of the great service and the honesty of the manager there. Also both the salesman and the finance manager were great. Have bought a lot of cars in my time and this was the best. Have also sent two of my freinds there and they were very happy also. Really don,t understand the bad reviews exept for some people don't understand what buying a used car is. And there is only so much a person can do. read more

Best car buying experience I've ever had. Sales staff was very friendly and worked with me to accommodate my situation. I highly recommend windward Ford to anyone shopping for their next car. You won't feel like a customer, you'll feel like ohana. read more

Just after Christmas I had to have my truck towed in for a set of keys to be cut and ended up having my sons bodyboard get stolen from the back. Now, I didn't see it being stolen and the accused claimed to know nothing about it. As soon as my truck was brought around I could tell by the look in the lot boys eyes that something was not right. Instantly I thought to myself " o.k. What did he steal?". I looked in the back to find the board missing. I went in and politely explained to the cashier my situation hoping it was only removed so they could wash the vehicle. The cashier who was really polite reacted in a way that caused me to believe this has happened on other occasions. Again, I can't prove it but sometimes you just know, whether its the look you get from someone or the way they react. In the end I ended up in the lot surrounded by people from the service department. They treated me like I was an idiot for putting it in the back of a truck as it certainly blew out. Realizing this wasn't going anywhere I shrugged it off as a loss. Oh, and one of the keys they made didn't even fit in the ignition. So twenty bucks for a useless key, two hundred for a bodyboard my son used once and ninety bucks for the tow. After replacing the bodyboard it ended up setting me back almost six hundred. Moral of the story--Don't lose your keys!!! read more

This was my second visit to Windward Ford for servicing my vehicle. Kevin Nesmith was my advisor and he was excellent. He fully explained what was needed on this visit and made recommendation for me to return in 6 months. He was friendly, knowledgeable and very efficient. read more

Awesome service! Henry and the service team is great.. Took my truck in and went walkimg with my kids , kailua has a lot to do, while waiting for your car to get serviced. They Even washed my truck for me.. Will be coming back for my next service! read more

The service department is so understaffed it took over 5 hours just to get a Hawaii safety check. Nobody returns phone calls. The owners put way too much emphasis on sales and relegates the service department to the basement. No true after-sale care. We purchased an extended warranty program but we can't trust them to be around when we need service support. read more

I spent $4400 trying to have the "experts" here fix my car. All I got in the end was a shoulder shrug and an open hand waiting for money. Worthless read more

I looked at inventory and talked to Dom on e-mail, he sent me quote where with rebates and stuff the car was more expensive then original dealer price! called him on it and after a long wait of trying to figure out who I am or where my e-mails were, he quotes me a decent price for car, I tell him I will take it today for 500 less then what was quoted, he says he will check then calls me back less then a minute and throws on 1500 more then what he quoted me when i first called?!, now I am confused and ask him whats going on and he says that's the price, so I ask him what about our conversation we just had and he just bluntly says"That's Not Going To Happen! OKAY! What an arrogant jerk! After searching the net, That was a car that my wife wanted, when i told her about it, she was also confused. Even though the tax is double, I already made a loan and was ready to fly their and get it!! They could have made a sale right there. P.S. You know whats funny? Dom sends me e-mails after asking if he could be of help!?! Nope, not anymore or ever again!!! I'm buying from someone else!!!!!! read more

I took my car in for a battery light and wasn't surprised when the battery needed to be replaced. Since I was due for an annual service I went ahead and has that done as well. The car was in the shop for five days. It still seems a little long to me after years of one day service in the past. However my insurance paid half of the rental car which was significant. My service manager was wonderful, knowledgeable, a terrific communicator. Made it all worthwhile. I will take my car back again. The missing star is the length of time for a fix. Otherwise very satisfied with the service this time around. read more

Just got to the island for my new job and I was in dire need of a vehicle to get my family and a bunch of baggage around. I rented a van for the first week which started out good because it fit the ridiculous amount of baggage we have. We wanted a truck and being a lover of our other vehicle, a 2010 Ford Flex we started looking for used F-150's. Anyone who has just started looking for trucks will tell you that the prices for trucks (new or used) is crazy. I looked everywhere for a truck that I liked but I am pretty picky and I also don't like cars or trucks where it looks like the previous owner didn't care about resale value. So most of the trucks I looked at were not well taken care of by outward appearance. Most of the used trucks at the bigger dealerships looked good but they were really expensive. So I continued my search at Windward Ford looking for crew cab truck. I walked out with a brand new (although a 2014) truck. I really worked them over but I think I got a GREAT deal on my 2014 F-150 FX2. All I have to say is AC in the seats is life changing. My thanks goes out to Chris and the rest of the guys at Windward Ford for really understanding my situation and working out the best deal possible. read more

Just recently bought a 2016 expedition from these guys and had a great experience. They were very helpful and eager to meet our needs. Although the financial portion took up a lot of time we were pretty satisfied with our service and care. The manager did everything he promised and gave us a fair deal. This is our 2nd car we've bought from this location and recommend it. read more

To date have heard nothing from the dealership. Christian D. Automated and went unanswered after I called. By keeping your head in the sand it will not go away. Mr. Lamping's attempt to get the missing door openers for me at a "cheap price" was a feabel attempt to get more money after the car was delivered. What a shame you have to run your business this way. Waiting to hear from you. read more

I agree with the recent negative reviews of Windward Ford's service department. Phone calls go unanswered, voice mail requests for appointments aren't returned and, once somebody finally answers, the very poor attitude is completely inappropriate. I was a long-time McKenna Ford customer and enjoyed the simple courtesies that are part of good customer service. Sad to say, that courtesy is absent with the new ownership. read more

Upon reading all the reviews, I feel bad you have more negative reviews than positive ones, do consider those as positives ones, because if you improve your service based on the complaints you will be top rated on the state. I have a Maxi-C Energi and so far I am satisfied with your service. Please keep it that way. read more

I cannot say enough about how professionally I was treated by Don M. I leased a Ford F-150 while stationed in Rhode Island three years ago. The lease had come to an end and I wanted to purchase the vehicle. There was no money in this for the dealer, but Don and the staff in Kailua went the extra mile to get the paper work in order and find me an outstanding financing rate (which what .50% less then my credit union was offering). I should note that I was told by another Ford dealer on the island that I would have to return to Rhode Island to purchase the truck! Don and his team were quick to correct this and displayed the upmost Aloha. Thank you for making the lease buy-out an enjoyable experience. I truly felt like I was treated like part of the Windward Ford ohana. Thanks. Mike W. read more

My truck needed an oil change and a safety inspection. I set up an appointment for 0630 on 3/25, I decided to drop my truck off the night before (3/24) so I didn't have to wake my son just to sit at the dealership. When I got to Ford on Thursday night to drop my truck off there were no service envelopes to fill out. I had to track a sales guy down to find out where these envelopes were and where to leave my key. I was given a plain white envelope and was told to leave all my information on it and put the key in it and seal it. I did exactly that and watched the sales guy put it on the head service advisors desk. 0945 Friday morning and I still had yet to hear from anyone at Ford in regards to my truck. I called and spoke with a service advisor who told me there were working on it. I was a bit frustrated as I know it doesn't take 3 hours to do an oil change and safety inspection. He told me he would call as soon as it was finished. 1300 rolls around and I still had yet to hear back from Ford, so I called. I was told they were STILL working on it. He tried to blame it on an unexpected power outage, my truck should have been done BEFORE the power outage occurred. He said he'd call me when it was done. Just after 1400 I get a phone call stating my truck was finally done. It should not take 8 1/2 hours to do a simple oil change and safety inspection. I will definitely be thinking twice before taking our truck back to this dealership for service. read more

The customer service is great! I was having throttle problems with my Ford Fusion and the throttle would stop working as I was driving down the road. It happened while on the H1 twice! I live in town so the first place I went to was Honolulu Ford. They were incredibly RUDE while talking to me, and were going to charge me $150 for a diagnostic when I already knew what the problem was, even if the diagnostic comes up what I said it was. Not willing to help me out with my dangerous situation in a timely manner and talking to me like I was stupid, I was not about to give them my business. I called Windward Ford and the lady who answered was so sweet and fit me in the next day. When I got to the service department the man working was incredibly nice and welcoming. He said he has to tell everyone but it will be $150 for a diagnostic, but if it's the throttle body like I said it was, that would be waived. Turns out, I was right and they did not charge me for the diagnostic and I was covered under warranty! Even though they had a full schedule that day, they understood the urgency in my dangerous situation and squeezed me in. That's what I call great service! I will willingly drive to Kailua from now on to get my service from you! Thank you Windward Ford! read more

My first time taking my wife's 2010 Ford Escape to this dealer. ( I'd used Hon. Ford for years, with both a 2005 Escape and a Lincoln we used to own.) We will definitely use Mike McKenna's again. Her car died on her way to work Tuesday morning. She was able to get it restarted, so I had her drive straight to Windward Ford. I drove over to meet her (next time we drop a car we'll try their shuttle service). Lou provided fast friendly service. A relatively minor repair resolved the issue (under warranty) and we chose to have an oil / filter change while it was in. The car was ready in a couple hours. When my wife picked it up they had even washed it - nice touch. Our only issue - minor - was when she initially dropped the car. It was before the service department opens and the young man she spoke with explained she'd need to wait until 7am. What he didn't explain was where she should wait with her car. She was waiting at the wrong entrance to the parking area. As a result she ended up 4th or 5th in line and this cost us 15 to 20 minutes. No big deal, but maybe a little training / coaching on what to explain to customers that arrive before they open is in order. Maybe they should explore opening their service department for drop-offs earlier. All in all nice experience. - for a car repair! read more

So I was having this problem with windward ford to get a part and install it. I was waiting for months with the old service manager and general manager to get this issue fixed. I walk in there not so happy last week and start to make a fuss about it at the service desk when a new service manager named Steve reached out and shook my hand, introduced himself as the new service manager and said let fix it today. My jaw almost hit the ground cause I couldn't believe that he was gonna fix the issue I was having without even knowing the whole story. I needed my car by 4 pm. It was around noon. He told me it would be done by then. They also gave me a ride home. At 2 pm. Only 2 hours later he called me letting me know it's all done and ready. I really like this new guy because he knows what customer satisfaction really is. I also read the other reviews here and I felt almost the same way but not no more. I'll be back for sure for servicing my expedition. So if you are looking for a place to service your ford, need a new car or gave this place a try and it wasn't up to your standards in the past try again because I guarantee this new service manager they have running the place now is going to exceed your expectations. Thanks Steve I am so glad you joined Windward Ford. read more

great customer service drop it off and no worry's it's done in no time

I bought my F-150 there when it was McKenna and they were wonderful. Well, I recently brought it in for maintenance and am disgusted at the service I was given. I told the man at the counter (Henry maybe is his name) at the previous maintenance that the brakes needed checked. He told me that it was normal and they would be replaced at the following regular maintenance. Well now, come to find out that I need new rotors too because it went so long with bad brake pads. So there's an extra $350 I have to spend because the brakes weren't fixed when I told them months ago. And I was told to bring the truck back the following week for a two day stay to fix the air conditioner. I requested a rental and Henry said that would be fine. So a week passes and I show up at 7am to drop off the truck for it's two day stay to have the air conditioner replaced. First, I'm told that there is no appointment for me. Then when they locate my appointment in the computer I'm told there's no rental for me. Henry says to just wait in the lobby. FOR TWO DAYS?!? Are you kidding? So after about an hours wait I finally have a rental and am ready to go. Henry offers to do the safety inspection and I have the insurance faxed over (which was verified before I left). Now, the two day job turns into a five day job with no call or notice whatsoever. When my truck is finally fixed I get a call at work to tell me to come right away because they need the rental back. Well, I'm at work and I cannot just leave because of poor planning and bad communication. Anyhow, I had asked to be contacted via cell, not work. When I show up to pick up the truck I'm erroneously charged an extra $100 and when I check the safety it says failed for lack of insurance. ARE YOU KIDDING ME?!? Nothing was done right. Nothing was done with any regards to timeliness or consideration of the customer. You should be ashamed to run such a business. I will not return and I will tell anyone that will listen about this horrible experience. I have tried at least three times to call and speak to the service manager but he is never available. read more

After buying a new car, in September, we are still waiting on license plates. Its been almost a month and a half. I have tried calling EVERY SINGLE WEEK for 5 weeks, asking if they were waiting on anything from us. Every week they tell me that they are still just waiting on the DMV for my plates. Kim Wilson called my wife yesterday saying that they haven't even put in the request for the plates yet, because they are waiting for a form from me. She took down the wrong phone number for me, and she said I wasn't able to be reached. After she got off the phone with my wife, she sent me an email saying that there was a problem, and that I needed to call. (She gave me the same number that I have been calling for weeks). If she had my email the whole time, why not send me an email asking for if the number was correct? When she talked to my wife, she was very condescending and rude to my wife. Her email had spelling and punctuation mistakes. For an email that is 1 sentence long, it should at least be proofread. The unprofessional behavior was appalling. After I signed the contract, there was no more friendly atmosphere. I would not recommend this dealership to anyone on the island. read more