Came in APRIL 2016 The young guy who helped us buy our -Ford Escape 2012- was excellent he didn't rush us, pressure us, mislead us in anyway, unlike Honda windward. We were happy with our car they had a lot of confusion with the paperwork and we had to come in several upon several times but they were so courteous and apologetic. The finance department who helped with my loan got me 10% initially, which I wasn't happy with but then a few weeks later I realized he got me 7% later on, after i had already signed the papers! which he really didn't have to do. To me the staff goes above and beyond for their customers. That shows good management and a good company! Thank you read more

Had our '97 Ford Explorer brought over from the mainland. (We have never had any problems with it) First day off of the ship it breaks down. Needless to say the first place it was towed was a bust, after YELPING for help we discovered that Windward Ford could help! They fixed all of our problems. A little pricey, but at least I have a car that works! Michael in the office is outstanding!!!! Very friendly and knowledgeable staff too! read more

Do NOT go here for servicing! They'll completely hose you. Actually, I would highly recommend not going to any dealership for service. =) Purchased car here a couple years ago, and had problems from the start. Lights were going off and said that I need a new electronic sensor, then they said my catalytic converter needed replacing. Didn't have the money to replace the catalytic converter because my recent service was for new brake pads and rotors which cost $1200!!! Finally after a year and a half, I went to another shop only to find out that I didn't need a new catalytic converter. I only needed to replace some minor parts that were getting too old. I went to Palolo Auto Service for that. I would do a longer review but it's exhausting just thinking of my experience with these clowns. Although they were super nice, sometimes super nice can cost you a lot of money so think twice please. read more

Sixteen years of great service for my F150....even replaced the engine! Work quality excellent. They always keep you informed about what is happening and stick with what they have quoted you as the cost of the work. I have been told they are a little more costly than others but I have been willing to pay for the service. read more

My battery was trying to die. I made it to the dealership and they quickly confirmed the problem and 30 minutes later I had a new battery in my car! read more

Wanted to get the 2013 SHO they had in the showroom. Couldn't believe they wanted the same price a 2014 for it. I told them had a base model 2014 SHO at Honolulu Ford $10000 advertised. But still wouldn't go at least less $6000 which I felt was decent for a car that is one year old. They tried to say how they are a local family business which I got tired of. This is Hawaii I shop where I can get the best price. If that means I have to go to Walmart to save a dollar I will. Bye Bye Mike, hello Mr. Benson from Texas. read more

I'm fairly surprised at the negative reviews this dealership has received. I'm a repeat customer and recently leased a 2014 Mustang. My 2007 Mustang had many problems shortly after the expiration of the power train warranty, which I'm sure is of no surprise to anyone. Machines break. Conveniently more often than not, when you're no longer covered. That being said, we have spent a pretty penny at this dealership on repair services for the 2007 and decided we would no longer go that route. Having leased cars in the past, I find this to be the best option for me. I'd like a new car every couple of years and while some might argue that one doesn't tangibly own anything and there is nothing to show for it, the same could be said at the end of a car payoff--you're left with a hunk of junk. While one will own something, rhetorically speaking, what do you really own. You lose money the second you drive off the lot and of the past six cars that I've driven, five were leases and I was much happier than when I owned. Again, personal preference. I was very pleased to learn that Windward Ford is looking to retain relationships with previous customers. That's just a good business practice period, and really the only way to go in an industry that doesn't garner much respect from the general public. One evening, we walked in to even inquire if a mustang within my price range was available. I spoke with Mohammed and Martin about the situation involving my current vehicle as it was then in their repair shop and as I mentioned, I was trying to decide whether to give the green light on repairs or just move toward another car. I must say I'm a pretty smart car shopper. I don't get hung up on color and features that are unnecessary for my lifestyle. When I go in to look for a car, I want to know what they want to move. What car has been sitting there and what's the best price. If I don't like it, I walk. Fairly quickly. Martin and Mohammed assured us that they were looking to sell this car and they would do their best. So we returned a few days later. Upon our return, I brought my parents along. The process was fairly seamless. We worked with Sam this time along with Mohammed. Initially the first offer was out of the question but they thought we were wanting to buy the car. After we clarified that we wanted to lease and gave the numbers we were willing to pay--bingo. Done and Done. They took my car as a trade-in and gave me a more than fair price. We got a tremendous deal on the 2014 Mustang lease. I have to say that I was impressed. It was a relatively seamless process to which I was pleased. I'm very happy with the way things turned out and I highly recommend Windward Ford based on my personal experiences--most recently and in 2007 when it was still owned by Mike McKenna. read more

Good quick service. I don't live in Kailua but I am willing to make the drive for the customer service.

This review is for the SERVICE department. I was skeptical of Windward Ford after the change of ownership in 2015. They got off to a rocky start after Lou left. Lou was the reason I kept returning as a Ford customer (we have four Fords from Mike McKenna's). The first couple visits after Lou left were really bad. Lou had taken such good care of his customers. I've had to remind a service advisor that we had an ESP and an extended warranty. We've never had a problem with the quality of care until this year. We needed our moonroof to be fixed under warranty, and the care that the technician took with our car was unspeakable. That tech left our roof full of black marks and smudges! A total pilau job! When it was McKenna's I could always see a level of quality in the work that was being done. Not so anymore. Even the current service advisor, John, has a chip on his shoulder and a bad attitude (I don't feel welcome). John's service partner, Matt, called me with startling news that my brakes needed to be changed. What! It was a mistake. He had called the wrong customer! Looks like we will be purchasing our next vehicle from another dealership. No more with Windward Ford. read more

I am extremely pleased and satisfied with the service provided by Windward Ford of Hawaii for my F250. The service manager, Tracey Tom-Frendo, was attentive, courteous, efficient and knowledgable. She was straight forward and accurate with her assessment of the solution to my problems. The service was completed in a timely manner and two electronic problems solved which had previously gone unremedied by Honolulu Ford. My truck was serviced at 12,000 miles, two problems solved, and washed for only $164. You can't beat that anywhere. I fully intend to return and will most likely buy my next truck from them. The only issue was that they were a little hard to get a hold of to find out the status of my service and repairs. Five big stars for Windward. read more

4/8/16 Vehicle issue is still a problem..however, I'm so disgusted I refuse to take my car back..Windward Ford followed up once yet I DO NOT want to pursue anything..btw..their AUTOMATED responses to customer issues take the cake...Its been over a month and I'm STILL waiting for my customer survey that I was told would be in the mail..somehow that got f**ked up too?!?! Unreal... read more

I went to Ford since I've had a bad experience with the smaller name dealerships. I purchased my car on the 9th. It's been about 3 weeks now and the vehicle I traded in still hasn't been paid off. Now I'm dealing with fees/late payment notices for a car I no longer have. They promised me this wouldn't be an issue yet this still happened. Their dealership is about 45 minutes away so in unfortunately can't keep stopping by to ask questions, but when I call I get a "don't worry about it, it's fine". Probably since it's not their credit on the line. Over 2 week's after purchasing my new vehicle from them I called because I saw my previous car wasn't paid off. They "just got funding" to payoff my previous car loan, which is overdue now. Now the payoff amount that was there has expired, and I have to deal with the adjusted payoff price since it's taking longer than expected. I COULD have just paid my car payment again, but I SHOULDN'T have to, especially since I brought up a previous experience with other dealerships and was guaranteed that this wouldn't happen. HOPEFULLY they get this situated before my credit score is impacted and I have to dispute this. All in all, it's been an unnecessary pain. I never get feedback, so I have to keep calling for updates. read more

I came into the dealership to look around and compare my options with other dealerships for my self, and the amount of help I received definitely took some stress off my shoulders! I definitely recommend seeing Jaris, I have to give him a huge mahalo for answering all my questions and just treating me like ohana, helped me check out some cars and even asked me if I wanted to test drive, I'll be back! read more

I'm a life long resident of kailua.my family has bought easily 20 cars and always had them serviced there. I was so insulted recently at what passed for service by the sales staff. Salesmen are just sitting around smoking cigarettes. The sales Mgr is in his office playing on his phone. They wouldn't budge off the price. I went to honolulu ford found the same vehicle with a higher msrp. For the amount I was comfortable putting down payment and monthly payment. I will never go back to windward again. This would never of happened when it was McKenna Ford. read more

This is my 3rd Mustang we bought over the years; 2005, 2010, and 2016....I have always had the best customer service....Al Davis who sold us all 3... service department who always took care of maintenance....Very friendly. My husband bought a Ford Fusion 2013 a couple of years ago from Honolulu Ford....the worse service I've ever seen....I told him he should check and see if his maintenance package could transfer over to Windward Ford...Keep up the good work Windward Ford...... read more

We went down to Windward Ford and we were very particular with what we wanted. Jay Lamping and Angel were very patient with us, answered all our questions, and made us feel really welcomed. We highly recommend this car dealership. You will never find better service elsewhere. We will surely be back in the future read more

Great customer service. Willing to help in any way. Sales reps very friendly. Took their time to help our family find a suitable car and gave us a great deal read more

Purchased a new F150 from them and had nothing but excellent service from the sales and servicing departments. Thank You!!!!!

Very helpful and nice people here and me and my family love the Ford truck that I purchased here ... BUT ... I'm sitting here in the waiting room waiting for the service department to change a part in my truck.. I would have gave better ratings but upon arriving here and speaking with the service agent I was told that I would have to wait or even have to leave my car and if I would have a ride home cause she noticed I was from Waianae .. I told her no and why am I waiting .. She told me that they had a bunch of people showing up with problems with their cars so I asked if they had appointments cause I made my appointment 3 weeks ago and she said some did and most of the cars just showed up .. Umm to me I think you should service your appointments first .. Just my opinion not to be mean to those other people with car trouble .. It's cool that the service agent tried helping me out so that I don't have to leave my truck .. but I have to stay out here all day and wait for them to change out and reprogram the brake sensor in my truck ... Been here from 9 this morning and they say might be ready by the end of the day ugh don't like that word might ...UGH well she said its going to be done today so fingers crossed read more

Customer service here is horrible. Made an appointment a month in advance for a recall. Day of appointment I was told two hours for them to switch out two airbags. Turns out they didn't even have both parts in stock. Not to mention it took three hours to switch out one airbag. No loaner vehicles available or drop off service. Asked to speak to a manager and there is only a service manager, who so happens to be in a meeting. They don't know when parts will be back in stock either. Explaining how much of a hassle it is to have to bring my vehicle in again, and the lady at the service desk was rude and very unapologetic. After leaving, my father tried to call to speak to someone, and no one answered, yet when I left there were tons of people around. I would never take my car here ever again. read more

This yelp out is for the parts department. Friendly, courteous, attentive service. A guy named Ben helped me and he is The Bomb!!!!! I love Windward Ford Parts Dept! read more

Yikes! All sorts of UnOrganization, Unproffesional, and totally Unknowledgeable. I only go there for Service... 9 out of 10x nobody is there to acknowledge ppl are waiting.. there is a angry Hawaiian service guy with white curly hair who YELLS at you when you park by service. The Service dept has tried 2x to rip me off, only until I did my Warranty Research on my own. I also stood in front of somebody in parts for 2 minutes until she looked at me and said "you need help?"... wow, im standing 3' in front of you.. RIDICULOUS!! I live in Kailua, and now im forced to take my car serviced somewhere else... it is such a shame, they used to be good long time ago... read more

A reminder on my dashboard lit up. However, I get really anxious until it gets done. Big Mahalo to Jessica in the Service Department, who was able to fit me in and give me peace of mind. Jessica is the best! read more

Even though I purchased my car at Honolulu Ford, I have been coming to Windward Ford for all my services or repairs. The service there has been great every visit. On my last visit they even found an extra car they had to give me as a lonor car for the time that my car was being repaired. Kevin has always taken care of me and my car to make sure that I had everything I needed and my car was done in a timely manner and that the work was done well. read more

I actually like it here, the atmosphere is very homely (if that makes sense) and the staff has always been nice. Our company bought vehicles here and the price and sales were very easy. Kuddos to Don who helped us through it all! thank you read more

Best dealership I have ever dealt with! Stuart was very helpful! We were in and out within 30 minutes!

Our first visit here was ok they did everything they could to get my husband the car he wanted we drove away satisfied but if your wanting to waste an entire day at a dealership they are the place to go they are very slow. We sat there for over 5 hrs waiting to get the paperwork done then another hour just finalize the deal and sign papers. We went back because they had another vehicle for myself that I was interested in and for 3 days all they did was give us the run around. So to make a long story short we bought my vehicle at a different dealership and they have yet to call and ask how my husband is liking his new car. I thought this was the place but I was wrong. *** Spoke with personal from the dealership they apologized for any misconceptions hopefully everything is worked out now. read more

OK, here we are with part III of this mini series critique. Henry (Management team member-Windward Ford) and I spoke for quite a while, during which time he sought answers from me that might assist with my understanding of their service issues. Lets look at one of these issues that I faced in my dealings with our Kailua Ford Dealership. 1) When I called the dealership with a concern, regarding my vehicle, I spent more time being put on hold. Now we're all familiar with the sudden change in service attitude toward the buyer, once you have bought or once your vehicle nears the end of its warranty. A serious feeling of disconnect, leaving one out on a limb. Once I secured a warm body for my concerns, and finally felt like my McKenna family had returned to their senses. Wrong! Someone lost my work order, causing me to initiate a follow-up to my repair request. I decided that it was time to talk to a manager. That went really well. I had captured a sympathetic ear and dry shoulder, to determine why they forgot who I was. It was explained to me, that due to a recent change in ownership and management, the dealership was undergoing growing pains. It just wasn't clear in my minds eye, why I had to share in this pain. Being the gentle and supportive soul, that I am, I took on this burden of pain. As Henry and I continued to share, it was clear to me, that they were dealing out damage control, one customer at a time. We should add an * here, as a point of reference. Perhaps, they need to have much longer and meaningful conversations with their customers, where transparent and long term relationships are encouraged and nurtured, similar to the McKenna philosophies. I remember, when I shared with my wife, that I had given the dealership a 5 star, in article 2, she said "are you having a golden moment or something?, They really need to work for and deserve that kind of rating". Well, I responded with "Thanks to YELP, what I giveth, I can taketh away". But, more importantly, when one is healing, encouragement must be offered at all levels of effort. Henry was very sincere with his need to reach out to me and my issues, in true McKenna Style. We can talk about my more frequent golden moments another time....Stay tuned, as we invite you to be a witness to this healing process. read more

We saw a used truck listed on Cars.com and called Windward Ford to see if it was still available and spoke with Nohili. Nohili was friendly and helpful so we decided to check it out after work. The truck was in great shape and they allowed us to drive over to my mechanic for a diagnostic. My mechanic found a few things and needed to be addressed and Windward Ford took care of it all. We essentially got a used, low-mileage truck that was in great shape. Thank you Christian Dilullo (Finance Manger) who got us in and out faster than any other car dealer. And they have an amazing warranty you can't pass up! Everyone from manager Guy, Nohili and Christian were amazing. Overall great experience! read more

I hate buying a car. You can never just get the bottom line. You got MSRP's, dealer markups, Ford products, doc fees, taxes, and if you not paying attention you will find add on fees you don't even recognize. So pay attention people. If you don't come in prepared, on a budget, or do your research you going to get overruled. Get a credit union pre approval so you know what you can spend. Do research on your car and look at other dealers inventory too. Don't let the dealer know you been Pre-Approved. You want to negotiate your price. When they know what you working with it makes it harder. Less is more. Don't tell them anything. Focus on getting the right price. You can shop around for financing at other banks but I doubt the dealer is going to beat the credit union rates unless it's 0% financing. And u have to have stellar credit. Even a 750 score won't do. Dealers will want to sell you on financing too because they make money off the loan and most times if you don't have good credit that may be your only option. Now you can apply at different banks or dealer within a weeks time for an auto loan and it will be considered one pull on your credit. Dealer will ask you how much u want to spend a month on payments, don't answer. They will ask how much you putting down. Say nothing. They will say you have to put money down in order to get the loan. Not true. All my cars I bought thru my credit union, pre approval, no money down, n check cut right there for the vehicle of my choice at any dealer. Usually good for 60 days. Depends on bank. Just remember, you not there to make friends, talk story, or be nice. If you are not careful they will sale you a car above your budget or more than you should pay. So pay attention people cuz you can get wore down. Don't believe the hype. Be prepared to walk if it doesn't meet your budget. Let dealers all know you shopping at other dealers looking at the best price. Don't say anything about terms of your loan or percentage rates because they will still try to sell you a bank loan knowing you got a pre approval loan. Check your bill of sale agreement and check every single charge. Question everything if you must because they will add on a $185 theft protection fee that I didn't ask for. In the event your car gets stolen you get $2500. Wth? Yes they did. They will add on stuff you don't need, want, or ask for. So check the print. Cost of car, doc fee, sales tax, stuff to register car is a must but everything else is a no. Get your GAP insurance from your credit union or insurance company bcuz dealer is too expensive. Son the finance guy is sweet but will wear you down and talk you to death. Tactical maneuver to get u to buy more on their Ford Products such as warranty and maintenance agreement. Remember you have a manufacturers warranty for 3years or 36,000 miles when buying a new car. You got the lemon law that is good for 2 years and you can buy these service agreements or warranty like a year down the road. But they do offer a service that covers tires, rims, dents, dings, and windshield. They have a 3 year at $568 or 7 year coverage at $1450. You can buy the minimum package. I'm not keeping the car for 7 years? Good deal if you got performance tires and rims. With all the pot holes, nails, etc. they will replace or reimburse. Anyway, I got what I needed. read more

Went to service my f150 for ac work. John helped me and told me my compressor was no good. Got it replaced and back on the road the next day. Thanks John and Windward Ford. read more

Love my C-max energi, it's so high tech it parallel parks itself! The entire Windward Ford team was great to work with. No more parking tickets! :) read more

Terrible service!!!!! I got NO help....towed in a customers disabled car.....asked service advisor where would he want the vechile. He moved a car from a stall and directed me to park my car there in the spot....but made non adjustments to the surrounding area so I could park the car in the stall. I then pulled to the side where I'd be out of the way....unloaded the vechile, then pushed the vechile to the stall (BY MYSELF) no one offered to help me push. SOLID!!!! read more

Finally! It's been a tough couple of years since Windward Ford changed ownership/management. They really struggled to keep the customers happy & weren't doing a very good job. But sticking with them thru it all, hopefully, they're getting back to what once was a great Auto dealership/service center. JR, the General Manager has made a big difference & does his best as taking care of his customers! And John, the person receiving the car in for service, is very polite, professional and sees to it that he communicates with you to inform you of timetable for your car's service. I really appreciate that. A far cry from before, making endless calls, never answering phone, never getting back to you! And the icing on the cake (now) is getting your car back clean & washed. That would infuriate me when they didn't do that. It should be automatic and now it seems it is. Thank you Windward Ford. read more

Guy Mellow the sales manager at Windward Ford really took absolute care of me and my car buying purchase. He was referred to me through my boyfriend and I am so very happy that he did. My salesman Nick was very very polite and did a great job with the purchase of my new car. Guy and Nick are awesome folks and always made sure my boyfriend and I were comfortable throughout the buying process. Windward Ford is one of the most honest dealers I have ever dealt with and I look forward to taking my car in for its maintenance services. I Highly Highly Highly recommend Windward a Ford if your in the market for a new Ford!!! read more

The service department did a good job replacing serveral parts on my 2002 f150. I liked the price I paid for labor and the parts were the normal overpriced ford parts. The part I did not enjoy was how long it took. I dropped my truck off on a tuesday and recieved a call that night saying they would need to keep my truck overnight, ok. Wendsday I heard nothing. Thursday I called several time to find out a status. I recieved a call late Thursday saying there was one more thing for them to check before they would let me know what needed repaired. I approved repairs on friday and was told my car would be ready on Wendsday. Wendsday came and went and I heard nothing. Recieved a call early thursday afternoon saying all the parts had come in and the car would be ready later in the afternoon. Then they called back on thursday asking if I would like another part replaced, I declined and picked up my truck. Labor price = good Parts price = It's ford Communication = delayed Time without a car = Too Long 11 days read more

Great job all around on my latest service appointment . . . from the friendly and helpful office staff, to Henry as the service manager, to Jeff Eligio as the automotive technician . . . I have always had a great experience here. Thanks again =) read more

NOT even deserving of one star. WORST in customer service....or maybe they are selective in who they give good service, but that is still unacceptable. To top it off, they admit that they don't know how to fix older vehicles and that their mechanics, if that's what they call them....are only familiar with "newer" type engines.....what??? Get rid of Joe and Lou....good for nothing!!!!!!! They came with the old (owners) and should go out with the new (owner). Even the receptionist and cashiers I've dealt with are very unprofessional. They need to go, too. read more

Excellent customer service and support especially Kevin at the service center. Great job in repairing my F150 window.

This was my first experience in a dealership and Wayne Fukumoto made the process go smoothly. He followed up with me quickly and was always willing to go out of his way to help me. I felt very comfortable talking to him because he was honest and he truly cares about his customers. read more