We live on Maui and needed a 14 passenger van. Bob, our Sales Person, and Don, Finance Manager, were nothing short of awesome! They kept us well informed throughout the process as well as making sure our van arrived and was to our standards. We definitely recommend Windward Ford! read more

And back to updating my review. The car has slowly been falling apart. If it's not the door handle falling off, or not accelerating since we got it to finally not turning on. I was considering taking it back to their shop but I don't even trust them for a paid repair. Go somewhere else and save the time and money read more

This review is for the SERVICE DEPARTMENT AVOID THEM!!!!! We brought our Ford Transit in on July 5th for the air conditioner to be fixed under the manufacturer warranty (manufacturer defect!). It is now August 7th and they have lied to us for over a month! "The part has still not come in" "they will get to it next week" "just come grab the van until we get the part" (which is a liability as the air is broken in a 15 passenger van, that has no rear windows!!!!) "It'll be fixed Friday" "it's in the shop now, but it'll take a couple of days to fix" on and on of lies! They still have our van! Going on 30 business days in the shop and our van is going to be a lemon, under the lemon law!!! Our poor kids have been stuck in the house for over a month! They didn't even offer us a loaner van! WORST CUSTOMER SERVICE EVER! If I could give negative stars I would. I'm so fed up with them! We just want our van back fixed! read more

Guy, Ken and Christian are some of the most personable business men you will meet. Buying a car really is never as fun as you think it would be, but these guys are incredibly helpful and display what I believe is the epitome of great customer service. The team worked with us to meet our target price (even beat it!) and stayed 2 hours late to sign the deal and even helped show us the features of the car before we left though it was already late. I cannot say enough great things about these three individuals. And I cannot thank them enough for being genuine and really caring about our experience with them. It goes along way and it is very refreshing, especially in a sales environment. If you go, ask for Ken, you won't regret it! Thank you! read more

The fiance and I were here and purchased a vehicle very pleased, Austin was very professional and straight forward, he made the process painless and comfortable. That is hard to say of most places. We are very pleased with the level of service and professionalism. Don was also very helpful and friendly. Huge Mahalo to the team here. read more

Windward Ford will not leave me alone. I have asked them to stop calling me, and have explained to the "internet manager" that I'm not interested in one of their cars (Thanks USAA). I accidentally hit "interested" in a Ford Fusion. The constant calls have been happening for a week now. Prime example of today: The "Internet Manager" called me a little after 5p, asked if I wanted to schedule a test drive, I said no, told him I have a car, so I'm not interested and to PLEASE remove me from their call list. Not even an hour later, he called me again. I have blocked their numbers and still they're calling me on different ones. WHEN WILL IT END?! I wish Tom Hardy was into me the same way Windward Ford is, geeze. read more

Very shady dealership. I understand they are trying to make money but they low low low balled me on an offer to sell my car. Said my A/C was making a weird noise when blowing high and that it could cost about $1000 to fix when it was just my air filter that was dirty which costs $35. They gave me an offer that was conveniently below what i still owed on the loan and they said they could probably "try to wiggle out the last few hundred dollars" so i can pay it off. Very shady people. Would not recommend read more

Had to buy a new car since my old one got totaled in an accident. Talked to someone I trust (Mark and Mary Benson) and they referred me to Angel and Randy. Thank you Angel Mendias for making the purchasing process so stressless and easy. Anyone need a car, Angel is an awesome sales agent! Thank you Don Minnis for making the financing part not so bad :-) Thank you Randy for having such amazing staff. I look forward to working with all of you in the years to come. read more

I can't give 0 stars otherwise I would. Our vehicle requires recall work to be accomplished. The first attempt at getting this work done we scheduled the appointment, dropped the vehicle off and took their shuttle home. Later that morning we received a call informing us that they didn't have the part and that they would not be able to complete the job. I don't understand how this is possible with modern technology in parts tracking. We had coordinated to miss part of a work day and to have a babysitter just to deliver the vehicle and the services department wasted our time. The second attempt we made to get our recall work accomplished was worse. We dropped our vehicle off at 8AM and were told to expect a late afternoon phone call when it was done. At 5PM I called and no one answered. It took about 3 attempts and someone in sales finally answered. I finally got a hold of services and they informed me that the "didn't have time" to get to my vehicle so I would need to reschedule. They didn't even have the guts to call me and tell me. They were about to close, which would have crippled our plans for the next day since they would have in essence taken our vehicle hostage with not even as much as a phone call. Lastly, when I got home, I noticed their parting shot was the gift of a door ding on the driver side door. When you have no way to prove it and no customer service on the other end your simply left paying the bill. We have bounced around car brands over the years and we really wanted to support Ford out of principle. Windward Ford is a complete and utter disaster. We won't even consider Ford in the future based on how bad their service is. Corporate Ford allowing Windward Ford to operate is proof enough the Ford does not value customers. DO NOT do business with Windward Ford. You will only be frustrated and appalled at the service. read more

My family and I visited your dealership this morning. Jeffrey helped us out. He was not your typical "run of the mill " auto sales person. He treated us with respect and answered our questions without being pushy. Although the test drive took longer than anticipated, we didn't feel rushed. He made our visit a very nice one! Please let him know that he was very helpful. I'm glad that you have such a nice employee. Thank you Jeffrey. read more

Now that I am departing the island, and all my business is done with with Windward Ford PHCU (apart from closing my account) I felt the need to write my review on my new truck purchase in April 2016. First off, I do understand the concept of "buyer beware", I understand that we customers do get the short end of the stick most of the time, once we walk in and upon walking out of a dealership. That being said, I walked in to Windward with what I was willing to take and drive off with what I wanted. But the lack of professionalism, nonexsistant integrity/honesty and lack of knowledge, is just appalling. Walk in with your defense up!! The sales guy was not very knowledgable; computer did not work, did not have knowledge of truck, the asst. sales manager took over due to the unprepared salesman , then I was passed over to the only "finance manager", right after I was insulted by the sales manager. There was a nice 'bait and switch' on the sales price and did a little slight of hand with the paint protectant and interior protectant, then the sticker was quickly removed from the window (there was that nice little $3k uncharge for Windward having the truck brought to Oahu) but I kept with it as I had my plan in place. The "finance manager", WOW, what a piece of work. This guy lied so many times, I can not even list them all, unbeknownst to me, he hit every bank/credit union he could, for a total of 7 hits to my credit report. I was told untruths about licensing, Ford protection, extended warranty and on an on. Never was I asked about my financing I already had, which I immediately refinanced with my bank at 2 points lower (I was told by the 'finance guru' that he got the best he could get, yeah right). I have called Ford twice with my complaints but do not expect anything to happen. The truck PDI (pre-delivery inspection) was not done properly; there was a nice 4 inch vertical scratch/scuff on the passengers side door, a sticker on the back lower portion of the cab and a few other small missed details. I have experience as a PDI/lot guy for Ford many years ago, I know how to PDI a vehicle. Here is how professional a crew Windward has, the truck is being PDI'd and there are three (3) sales guys around my new truck, one sitting in the chair, one standing there smoking a cigarette and the other leaning, yes leaning against the front grill having a smoke. That is true professional behavior!! Nice job sales guys!! All and all, one of the worst dealership experiences I have ever had. The hardest part, is to explain the unprofessional and childish behavior by the staff during and IMMEDIATELY after the ink dried on the contract, these guys are slick peddlers of slippery sales mumbo jumbo. If this is due to the new ownership? I dunno, but not an enjoyable experience at all. BUYER BE AWARE! I do enjoy my truck, nothing against Ford Motor Comply, just not at all please with Windward Word. read more

On Saturday September 3rd, my wife and I visited McKenna Ford with the intent of purchasing a 2011 Ford Explorer Limited. This purchase was contingent on 1) Satisfactory inspection/test drive of the vehicle. 2) Agreed upon sales price. 3) Favorable loan terms i.e., interest rate, payments and final cost. 4) Fair value for our trade-in (2010 Chevy Equinox). This letter will account the substandard service of which I had not previously considered possible. We arrived at approximately 2:30 in the afternoon to inspect the SUV which was advertised online. Our salesman was Mark Lanier. The initial complaint begins after completing the application process, furnishing personal information (including references), employment history, and salary documentation. Shortly thereafter negotiations began; we expressed our goal to obtain the lowest APR and payments available. Mr. Lanier and I came to an agreement for the final purchase price, interest rate below 7.00% and payments of 593.00 per month (The reason for not detailing all amounts will be explained further into this letter). Five-hundred was paid on the spot with understanding that a remaining balance of $9, 500 would be paid within 14 days. Keeping in mind McKenna Ford pulled a credit report with scores. So imagine my surprise after signing the credit application and other paperwork that I was now being advised to find my own loan. It was well after 6pm when that (non-contractual) information was revealed. At this juncture we were directed to speak with the General Manager Kimberly Wilson to review the deal made. Our first indicator of trouble was the verbal overview. She quoted information which did not match the documents signed. It would appear that Ms. Wilson failed to read the documents beforehand as she consistently relayed back incorrect information regarding personal and financial data. Several corrections had to be made. During this exchange, different numbers and terms were brought up, but we would not consent to any changes. When expressing our concerns, we were reassured that McKenna Ford would honor the deal made in writing. I made several requests to leave the vehicle on premise until the loan went through and down-payment delivered. McKenna was insistent that we take vehicle home that night. We took the car home in anticipation of finalizing the transaction with McKenna Ford. In addition, I was instructed to apply at Navy Federal unassisted due to that particular credit union's policy of not interacting with the dealerships directly. Navy Federal's quoted rate was 7.54%, greater than the agreed on terms. At this time, I notified the General Manager. Ms.Wilson advised that everything was fine and she would query several banks to find a rate at or below the one agreed upon. Another disturbing trend was the constant calls from McKenna's staff back and forth attempting to change the terms in our signed paperwork. We soon discovered McKenna had checked only with one bank (Pen Fed) during this five day period. It appeared to be some type of bait-and-switch as I was asked questions like "If the bank came back $2.00, $5.00, $10.00 higher, would you take it?" When questioning this practice, we were told something to the affect of "Sometimes life changes and we have to go with the flow" (Which would be mostly true if signed documentation were not involved). But nonetheless, this is not the way I am accustomed to doing business -especially when there is a contract present. On September 8th, my wife and I spoke to Ms. Wilson again. We gave an ultimatum for McKenna Ford to either abide by the agreement made or we would return the vehicle. Ms. Wilson closed the conversation by stating the Sales Manager would be in contact with us. We were content to chalk our experience up as a deal not panning out and move on; but what occurred the next day was our catalyst for writing. Mark Lanier called my duty phone and demanded the vehicle back during work hours. I offered to take it in when the shift was over at 4:30, but Mr. Lanier basically threatened to relay negative information to my superiors if it was not brought back right then and there. I had to get my immediate supervisor involved for consent to leave the work area. Businesses who deal with military are familiar with the embarrassment and added stress of involving their command. The action taken by McKenna Ford was simply retaliation for holding them accountable. read more

Windward Ford - Car Dealers Near Me - Kailua, Hawaii

If I could give them 0 stars I would. This is the absolute worst place to take your car for service. I know so many people that have been totally screwed by Lou. They seem to be set in only making money off you. Go in with a minor issue and come out with a $900 bill. My personal example: Brought in car out of warranty for sluggish performance. Paid $100 for them to "look at it." I get a call a few hours later and am told we need a new engine - it will be $5000. WTF? So I laugh at Lou. Go and get my car and have a 2nd opinion. Needs new spark plug cables and spark plugs. $250 later the car ran fine for another 3 years. $5000 my a$$. To think, there are probably people out there that are ignorant enough to think Lou isn't lying to you. Other times (personal example) we've taken the head mechanic out to try and point out the issue we are having. While test driving with him we get this funny shake and horrid noise. He tells me to pull over - turns out the didn't put the lug nuts back on the tires! They were about to fall off! Same thing happened to my mother in law - but the tire DID fall off. McKenna totally forgot to put the nuts on. They ran over to put it back and said "Sorry." Avoid them at ALL costs. And don't order parts from them unless you are willing to risk them losing it or sending it back. I know many folks that have complained about Lou directly to McKenna and nothing happens. Obviously he makes them a lot of money. Shame. read more

I went here looking for a specific truck that they had, but not in the color I wanted. The salespeople didn't even greet us. They ignored us and pretty much shoved us to the corner. We waited over an hour for a serious salesperson and eventually walked out. One guy came over and as soon as we pointed out the truck we wanted he disappeared. I guess because we're young with 2 young children, he thought we couldn't possibly afford a truck like that. A week later, I went to Cutter Ford Aiea and saw my dream truck. Same truck and in the color I wanted. It was exactly what I was looking for. The salespeople were awesome and we drove away completely satisfied and on cloud 9. My husband used to sell cars. You'd be surprised at who you THINK has money (or good credit) and who doesn't. NEVER judge a book by its cover. Cause you'll definitely LOSE SALES. read more

Regret buying my vehicle from this place. They sold me a vehicle that had 5 different recalls on it before driving off the lot. I found out when I went online to register for the my ford website. Brought it in for the recalls and to get a paint chip taken care of and they took over 6 hours just for the less than half inch paint chip. This was no easy thing since I have a very active toddler. Fast forward a month and I go online and see they missed a recall!! I ended up taking it to Cutter Ford since it's closer to my place and they inform me that my safety inspection was out in July! Really?!? I bought the vehicle in late June/ early July. So now I'm told "it was legal when you drive off the lot". Seriously would not recommend this place. read more

I bring my car here because they are the only ford dealership and service center this side of the island. The service used to be efficient and friendly. Now it is very inefficient, it's not unfriendly, but it's not welcoming like it used to be. They have had my car for two weeks now. Because most of the bill is being paid for under insurance, the work is low priority, and excruciatingly slow. I've been calling in nearly every day for a week asking for updates, they never know what's happening with the car, and don't bother to return calls even when I ask them explicitly to do so. I will consider going across to Honolulu ford next time I need it serviced, overall I am disappointed in the quality of customer service. I think they have really slipped. read more

Recently had a family member purchase a new vehicle from Windward Ford. They thought they had good service up until they realize they were being charged for something they has not agrees to. Long story short, the representative told them one thing while the paper said another. Luckily my father was able to get his money back but we will be servicing the car another dealership. I wish I had read the Yelp reviews before letting them buy a car from here. If you're looking for a car, go somewhere else. read more

Bought my Edge from this dealership and overall, my experience with them in a sales standpoint was good. Nothing stands out other than them being friendly due to a small dealership. However, the brand experience extends well throughout the ownership experience and this is when their service department comes into the picture. I had an issues with a dash piece not lining up (craftsman ship) from the factory, so I brought it in to have them see what needs to be done to have it corrected. They ordered the part and brought my vehicle back in, later they said they needed to order more parts. Fast forward a month, because no one called to let me know the parts arrived, so I returned to have it repaired. I went back to pick up my vehicle and it was WORSE! This is when I emailed the service/parts director JR Serena and the dealership manager of my concern and frustration and I immediately got a response from both asking me to give them a second chance to correct their errors. I gave in and said okay. JR worked really hard and stayed in close contact with me ensuring that the next time it gets repaired it'll be done right. He really lived up to his word and made sure the replacement part was in pristine condition (he sent back two other parts) before scheduling an appointment. I'm glad to report that after two months, my concern was fixed and I'm satisfied with the work they have done to my vehicle. I'll continue to use Windward Ford for all my servicing needs. Even if I need to commute from town to Kailua. read more

Sad the windward side does not have their good Ford dealer.. I tried 4 times to get a recall appointment. Once drive in,twice by phone and lastly using on line appointment app. Nothing done. Each time I got the answer that they did not have me on record....went thru all again but only got " we will get back to you". With 4 Fords you would think I would get better service. So, after 4 months I am going over to town... read more

First of all, they don't answer the phone or return calls. After calling several times and leaving several messages, I finally went to this location and ordered a 22 Maverick which didn't go into production until after December of last year. When I got an email stating that my vehicle will be switched to a 23, I wanted to switch some things that weren't available in 2021 when I first made my order. I spoke to someone who took down the changes and said he would let the ordering manager know. No one ever called to confirm and no one ever returned my calls regarding this. When I went to the store to verify the changes to the order, no one could tell me if it went through, but by that time they were saying it was too late to change anything. When the vehicle arrived in April of this year and the changes weren't made, I was already annoyed that I wasn't able to get what I wanted. After the dealer tackled on fees and other things that I didn't ask for, the purchase price went up over 8k. I ended up refusing the truck. The order banks are opening up again and I went to this location today to order exactly what I wanted. This time I asked about the fees upfront and the dealer markup alone is 10k. That's 46% of the MRSP, not including the taxes and other fees. I don't understand how they can justify that. The salesperson told me she used to own a business and that's how businesses are run. I think it's disgusting and will not be buying anything from this dealership. Unfortunately I couldn't rate my experience a 0 for how many cars I'll be purchasing from them. read more

If I could give less than one star to the service department I would. I have been lied to not once but too many to count times, overcharged and more. I will write a more detailed review later. For all the people listed here on Yelp - quite a few - that have had terrible service from the service department of the NEW Windward Ford I suggest report directly to the Ford Company complain line at 800-392-3973. I called and stared off with "umm does Ford care who they sell their dealerships to? I think you have a problem here in Kailua HI. Beware new owners took over about 18 months ago kept the name and none of the ALOHA or honesty of Mike McKenna's Windward Ford!! And don't forget if you charged on a credit card and you feel you have good reason YOU CAN DISPUTE CHARGES with your CC company. read more

Had an excellent experience with Stuart in buying our used Honda Odyssey. Seriously, best car buying experience we've ever had. Unfortunately, our experience afterwards has tainted my view of the dealership, and I find myself very angry with it. Not even a week after buying the car, we started experiencing a nasty knocking/grating noise. We ended up taking it back a week later, explaining the problem, and getting into a loaner vehicle from the sales floor. Again, the sales guys had gone above and beyond in this regard. Now, we weren't expecting a perfect vehicle. We knew there would be things along the way that required attention, but we weren't expecting these things so soon. That being said, the sales guys lent us a vehicle from the sales floor until our warranty kicked in, two weeks later. Kevin is the name of the guy we dealt with in service. He had our vehicle for a almost three weeks. He called me saying that it was time to pick it up, and so we loaded the family up and went to pick it up. He said there was nothing wrong with the vehicle. When I got into the van, the check engine light was on, and the oil needed a change. He told me he was just going to reset the lights, and top off fluids, so he sent us home in the loaner. The noise came up while I had the engine on, sitting there, and Kevin proceeded to tell me that it was normal. It is not normal. Ford, Honda, whatever the vehicle, a loud metal grating noise is NOT normal. We come back a couple days later to actually pick up the vehicle, once again, Kevin telling us that everything was fine and he reset the lights without having investigated anything. I make a gigantic fuss, and Kevin proceeds to tell us again that nothing is wrong with the car, and he will be billing the sales department for almost 3 weeks of absolute nothing but sheer laziness. Not even two weeks later, the vehicle begins sputtering during acceleration, in addition to the loud grating noises that we were told were normal. The brakes are squealing. We take the car in to the Honda dealership, and the reparations to the vehicle we just purchased from Windward Ford of Hawaii will now cost almost 5k. This could have been handled with little financial damage to us by the service department, but they'd rather bill the sales floor for absolutely nothing and it's ridiculous. We are out 30k in a used vehicle, with 5k in pending repairs that are absolutely necessary. read more

It's been about a year since I've been bringing our vehicles here for regular servicing and have not regretted it a bit. They have great service, easy to get appointments, reasonable prices and you even get your car washed! read more

First time car buyer, felt really rushed by salesmen. I wish i got a clearer price breakdown. Price on the internet was 26,500 but ended up paying about 34,000 that just doesnt seem right. Feel like a sucker, i like the car but really didnt feel good about the sales experience. read more

As a Ford owner, I would like somewhere else if you expect courtesy and professionalism from your service agent. I had had an appointment for 6 weeks for a 50K service and showed up at my appointment time. There was a long line of cars waiting in line at the service check-in. When I asked the agent if everyone was checking in for a 7 am appointment time, which I had been given, he curtly replied, "No, they're just showing up. My service guys don't even get in until 7:30. I'm taking names in order." This is the 2nd time, as a customer I feel that this dealership has treated me as though they do not want my business--so I am taking it to the other guys in town (Honolulu Ford) who have agents that greet you, say hello and remember that good customer service is important. read more

I'm surprised about some of the previous negative reviews for this place. I have brought my Explorer here a couple of times for service and had a good experience each time. Visit #1-I got one of those dreaded automobile company letters that reads roughly like this: "We have recently discovered that XYZ part is defective. You need to bring your vehicle to your local Ford dealership to get this part replaced for free." After briefly visualizing something unfortunate happening when I least expect it (smoke and flames suddenly bursting out from my explorer's engine while I'm on the freeway?), I called Windward Ford, made the appointment and got the part replaced as scheduled. Smooth like buttah. Visit#2-The front driver's side door was not opening smoothly. I called and spoke to Lou who said the services area was jammed up the next couple days but to visit early next week in the a.m. Not only did they fix the door quickly but they also replaced one of my burnt out tail light bulbs on the spot when a fellow Ford patron noticed the problem. My only issue (and its minor) was having to wait a few days before bringing in my vehicle for visit #2. read more

My husband and I had a wonderful experience at Windward Ford so we wanted to share with anyone interested. This was our first stop and should've been our last but we didn't want to just purchase the first one we found. From the start R. Austin Buttler was amazing. He was so personable and easy to talk to, we connected right off the bat. We loved the explorer he suggested to us but he knew I still wanted to find a flex so he wasn't pushy at all. We left and went to another dealer (didn't find as great of customer service) that option wasn't right for us and we just kept saying how much we wanted to give our business to Austin and we still really liked the explorer. Fast forward a few hours we found ourselves back in Kailua looking for Austin and closed the deal. It was simple and straight forward and Don was great as well. Everyone was so personable, treated us very well as well as our two daughters. This was my first time ever purchasing a vehicle and it will be hard to beat. I know you shouldn't necessarily purchase a vehicle for the sales person but I have to say one of the leading reasons we went back was for Austin! Thank you Windward Ford, we love our vehicle. Shoutout to the amazing detailer as well, he is a hard worker and took our car later in the evening and the whole team worked together to get our vehicle detailed up! read more

Sold a busted 2016 Tacoma that "passed" their inspection but was leaking water on the drivers floor board within days. Waited for appt to take it in, come to find out the truck was in a WRECK and had non factory parts. Wait...it passed your inspection right? They refuse to repair or replace the parts. They are offering to sell him another truck. DO NOT GO HERE! UNTRUSTWORTHY! SCAM ARTISTS! Save your money and time...go to a more reputable dealership. read more

This is by far the best dealership to buy a car... We've been looking for a car and been thru many dealerships, where they pressure you and pretty much give you the run arounds! It was a Sunday morning, we walked up and was greeted by Stuart, he didn't pressure us at all about anything and was really listening to what we wanted!!! We saw a car there and did a test drive around the area...again not once did he pressure us! I loved the vehicle but I wanted to sleep on it and think it over. The next day, Stuart called and asked how I was and just informed me that he is here and to let him and Joe know when we were ready. It really didn't seem like it was just a dealership taking, it was more like family ... because they are so straight up!!! My views 10 stars!!! go in see Stuart, Joe and Don!!! Amazing customer service!!! Excellent!!! read more

We were long standing McKenna Ford customers and bought a CMax under the new ownership. However, once the service team left (Lou and Pat among others), the repair service plummeted. Some team members helped as much as they could (!), but on the whole we couldn't get a return call or follow on service to anything we needed. As an example, we had to use the emergency tire kit on the North Shore and asked that a new one be ordered (at our cost). The order was dropped evidently. I called five times and drove over two times. I had to complain loudly to management before anything got done. It took five months to get the simple kit. The service manager changed two if not three times in late 2015 and early 2016 and even after learning of our challenges (we also had two seat replacements that were left hanging for over eigth months), we couldn't get a return call. The mainland owner appears to not have paid attention to the extraordinary reputation the dealership had with Mike McKenna. A loss. read more

The service here was amazing and must I say, Over and beyond! My expectation of how car dealerships are now through the roof. They educated me about the car, the warranties and really took the time to get to know me and my wants. They even took their time in explaining everything and educating me on my purchase. This is the type of service I like to see. They weren't rushing me to purchase, they let me ask questions and really helped me narrow down a deal I couldn't refuse. Thank you Windward Ford for everything! I have my dream family car & I wouldn't have been this happy if I didn't purchase through you guys. read more

Windward Ford - Straight Ford Flexin' - Car Dealers Near Me - Kailua, Hawaii

My business is the Manic Mechanic in Kailua, I am a 30+ year certified mechanic and have never experienced this bad a service from a parts dept. I will not go back and will travel to the other side of the island to get my Ford parts from now on. It's been the worse since I started using them over 7 yrs. ago. read more

I live in the island of Maui and me and my mom both purchased our ford escapes from windward ford and we had the best customer service ever everything went speedy and excellent I would recommend them to anyone who is looking for a new vehicle. Thanks so much Mickey for everything read more

Windward Ford - Thanks windward ford for the new escapes from the island of Maui - Car Dealers Near Me - Kailua, Hawaii

What a great place. I loved this establishment the minute we walked in. No pressure, no slaesman lurking like vultures following your every move. The staff was friendly and very professional. I bought a 2012 Ford Escape here in May. I love the car. I just had my first service and could not believe how quick it was. The location of the dealer is in a perfect spot to kill a few hours while they work on your car. I dropped my car off at 8:15 AM and headed down the street to Morning Brew. My car was down by 11 AM. Lots of places to hang out while you wait - Morning Brew (love this place), Starbucks, Whole Foods, Coffe Bean at Foodland next door, numerous restauarants within 5 minute walking distance. Oh, they also wash your car after at the Service Dept.!!! read more

Hi i just wanted to say Big thank you to miss edy keota chang for helping me set up appointments to windward ford kailua thank you for your help and i really appreciate every help that u did to me to get a brand new 2018 ford mustang you're the best!!! and also big thanks to don and christian who help me process all the papers that i need to get the best payment for my car you guys are the best!! great customer service... read more

Windward Ford sold me lemon the vehicle needed to be shipped to me i gave them $14,000 and they gave me a van that has electrical tape holding the trim on broken AC broken locks they overfilled the oil causing even more damage van is broken down I drove it less than 3000 miles I have nothing and they have my money don't trust them all they care about is money no aloha or sense of right or wrong read more

I went here for the convenience to get an oil change on my super duty, and the price for just an oil change was over $200. I tried again at a later date to go to their service center when my f250 was acting up, and when I finally was able to talk to a person they told me the diagnostic fee would be $261, and I would be charged that twice for the two issues I had. I shopped around and found Cutter Ford was much cheaper, $90 diagnostic fee, and had an actual group of Powerstroke mechanics. I called Windward and cancelled my appointment due to their prices and received a voicemail saying they " would lower the diagnostic fee down to $170 each, but the mechanic wouldn't be happy". I'm not sure what is going on with the prices here, but I'll definitely be making the drive from MCBH to Cutter Ford from now on. read more

WAYNE FUKUMOTO (Sales), GUY MELLO (Sales Manager), DON MINNIS (Business Manager) and CHRISTIAN DILULLO (Finance Manager) were ALL great to work with. I actually sought out WAYNE because I have done business with him twice previously at other dealerships. WAYNE, as usual, and GUY were very patient with me and made me feel like I wasn't even at a dealership. I'm completely serious. That's how genuine these guys are. I had been working with four different dealerships at the time looking for the right car and the other dealerships didn't make me feel like how Windward Ford did. And when I say patient, I had been undecided for nearly a month looking at several cars on their lot, and as usual, WAYNE never rushed me or pressured me. In the end, I got a brand new car with the color (exterior + interior) that I wanted and all the bells and whistles too (premium submodel). Also, the one year of complimentary service (e.g. oil change, etc.) is definitely a surprise bonus. Plus they gave me 5-years of FREE Roadside Assistance. Hopefully, I'll never need it but it's awesome to have nonetheless. Completing my paperwork with DON and CHRISTIAN was equally a great experience. So if you want REAL ALOHA type personable business handling, trust me on this. DEAL WITH THESE GUYS AT THE DEALERSHIP. My only negative experience was with the clean-up job that was done before I took ownership of the vehicle. The interior was TERRIBLY done. My windshield interior + dashboard screens were visibly smudged and smeared as if with a dirty cloth and my dashboard and seats were visibly and heavily dusty. Since this isn't an auto detail shop, I can't and won't let that affect my rating of the SALE. In closing and for you TL;DR types: The Sales and Finance team were A+ all around. I'm happy to be driving a FORD again. In my younger days, I drove a classic '69 Mustang Fastback and before that, an '84 Mustang 5.0. Both cars were VERY reliable and after reading reviews for my NEW car, I'm positively expecting the same with it. read more

Drive around the block to avoid going anywhere near McKenna Fraud! My 91 year old Dad went in there to shop for a car,and in the presence of my Dad's friend (an astute business person), was presented a Kelly Blue Book printout showing the wholesale value of the car at $9,300. The salesman asked if he's buy the car if it was priced around that level. Dad went back the next day, unfortunately by himself, and McKenna ripped him for $13,500. They took advantage of him and are unwilling to do anything about it. McKenna salespeople are DISHONEST! WARN YOUR FRIENDS AND NEIGHBORS TO AVOID THEM. PLEASE SPREAD THE WORD!!! read more

Horrible HR representative. The representative called about my application and was told that they were not willing to accommodate an employer if they had to pick up kids, class, or any reasonable excuse to leave or not be scheduled a certain day. "Can't just say oh, boss my kid needs to be picked up from school". Representative pretty much said tough luck or arrange with spouse(if you have one). "In sales, you don't have a choice when you work, we operate on a rotating schedule". Such a shame when a company just focuses on ​greed and not developing a relationship with their employees. read more