Late review! We went in without any intention of buying a car that day, but we left with a 2013 Ford Fiesta (only car we were interested in)! We were so happy and are still loving our baby almost three months later. The team at Windward Ford helped us get more for our trade in (originally offered us half, but we were able to negotiate - we really appreciated that!) and also a better rate because our newer car was Ford Certified. Christian was our sales rep and we are very thankful to have had him. He listened to our needs and wants and helped us far beyond our expectations. Big shout our to Chris! He and the whole team at Windward Ford are wonderful. Completely recommend them! read more

We are owners of a ford expedition that we have been servicing and getting minor maintenance work done in Aiea but never felt satisfied with their service. Found out about Windward Ford and have been taking our cars there. I'm so happy with the service that we have received every time and NEVER felt like they ripped us off. I can't wait until our next vehicle purchase because it will be at Windward Ford! read more

Over the last 17 years, I have purchased several vehicles from Mike, you still see him there on a regular basis, he stands behind his products, his service, and his team. Good man, good team, good place to do business. I personally recommend them 100%. Even when we had problems - I would still recommend them 100%. One of th few places left, where you are valued as a customer/client ! read more

This place is a rip. I went in cause my car was stalling when I went to stop at red lights or stop signs. They said they figured out the problem and fixed it. They charged me around $250 for the fix and labor. Next day I go to stop at a light and I stall at the intersection. If they would have just told me they couldn't find the issue it would have been a bit better but my biggest problem is I was lied to so I was completely caught off guard when it stalled. Y'all need to figure it the fuck out in there. read more

They got me in the same day for a oil change and tire rotation. They were friendly, efficient and the price was right!

I picked up my brand new 2019 Saber Ranger Lariat today. Guy Mello and Wayne Fukumoto were there with amazing customer service. They were very personable and made the normally arduous process of buying a car easy going and stress free. I've purchased 2 cars here and this is by far the most honest car dealership I've experienced read more

Do not buy a car from Windward Ford. My husband wanted a Ford Ranger, and we saved up the cash to purchase one. When the salesman, Bob Cousino, found out we were paying cash, he said, "No, do not pay off the truck now. Make 3 monthly payments to Ford (6.9%) and you will qualify for a $2,000 rebate. Sounded like a good deal, so that is what we did. After 3 months of making the payments, I called to see how I get my rebate. I was told that I already got it at the time of purchase. I was told to read my the contract I had signed. My husband had it in the truck. I did not sign the contract, Ford photocopied my signature and my husband's on the contract. It was never explained to us and since we were sitting in the office, why did they not get our signatures. Well, then they could not swindle us the way they did. I did not get the rebate info in writing, because I believed what we were told. I do not apologize for being naive, because we are an average couple living in Hawaii. We were swindled by experts, and I am so sorry I let it happen. Please do not let them do it again. If you go to buy a new car, please take a lawyer or an agent or a knowledgeable person to assist you. The salesman is not your friend. I am sure the bosses were happy. Their sales people swindled 2 Senior Citizens, one of whom is a disabled veteran. read more

A report on the service department: Bluetooth on my escape stopped working, so I called (car still under warrenty, was bought from this dealership) and was told first available appointment was October 9. I called on August 27th. I went ahead and made the appointment then called honolulu ford. They got me in the next day and took care of the issue. I will not be coming back here for services again and highly unlikely my n3xt car will be bought from here. read more

Just horrible. Twice I've tried to get something fixed - a broken headlight lens that was to be fixed as a condition to purchase the car and now a safety recall for door latches. Both times they had me bring in the car twice to be fixed but they didn't have the parts. Both times they said they would order parts. Both times when I called to follow up they told me something is wrong with the parts order so they'd have to order again so it would be at least another month. Door latches from a recall 6 months ago are still unfixed. There is one helpful guy in the service department, who seems to understand how frustrating it is, everyone else just shrugs their shoulders. read more

This is our 3rd time so far servicing our 2019 Ford Transit, and each time has been outstanding! I drive from town just to have them work on our vehicles, and there's never a long wait. read more

If I could give NO STARS I would. Unfortunately my brand new car was totaled so I went to Windward Ford Kailua, needed another SUV because my disabled daughter uses a wheelchair... Don sold me a car with a million problems.... brought it into them countless numbers of times. They kept telling me the part is coming in, we're waiting for this or that, we're busy, we're sending it to dodge in Kaneohe, no service person is here today, blah blah blah kept my car through the entire warranty (3 FREAKING MONTHS) they did give me a loaner after so much of my bitching.. then they gave my car back still broken, with not a thing fixed, what part were they waiting 3 months for ???? IDK (car just shuts off out of nowhere without warning) almost got into multiple major accidents in intersections and coming down the Like Like. Complained for months about the issue and how now I have no warranty, the manager Christian said they'd swap the car out for something else for me once they contact the bank, never heard from them... went back in and was told they can't do that because of warranty being up. Well duh. Now I don't have a warranty anymore so now I'm stuck with this car that I'm still making payments on and it constantly keeps breaking down on me I've put so much of my own money into trying to fix this thing and no means to do what I need to do half the time for myself or my child/doctors appointments/therapies/school/work. It sucks not being able to trust these people who are supposed to be running a professional business by helping out their customers. Do not go here. Take it from myself and the hundreds of other terrible reviews not only from Yelp but from other search engines and fellow past customers. Take your time and money to a more trustworthy, honest and dependable dealer. read more

Okay here we go. I posted a Negative review for windward ford on Monday February 16 2015 and some how it got taken down. Well here we go again. On November 23 2014 I took my 2013 ford explorer to trade it in for a 2015. The finance manager (Cheryl) told me that my drive off (down payment) would cover my remaining contract and my December payment. During the month of December I was contacted by ford credit telling me that my remaining balance on my 2013 has not been paid, and it was my problem and not windward ford. I contacted the manager Mickey Vierra and he assured me that the payment was sent to ford credit. A few days later ford credit contacted me saying that they still haven't received payment and I am in default for December's payment. I then contacted Manager Mickey Vierra again and told him that ford credit did not receive payment and that thanks to windward ford im in default for my December payment. Mickey Vierra went on to tell me that there was a misunderstanding and my drive off didn't include my December payment. As soon as Mickey Vierra told me that I sent in payment, however I got changed a late fee. Mickey Vierra lied numerous times, and it's February 2015 and I'm still dealing with this issue. No one should confuse windward ford with McKenna. These clowns could never be McKenna. DON'T EVER GO THERE. When my lease is done I'm not even buying another ford. That's how SICK they make me feel. I wish I could select NO stars read more

Horrible horrible Service. My brand-new 2017 truck was there for three weeks for a faulty starter that was shipped to the wrong dealership on da east coast! And They also lied about other work to my truck -(installation of a aftermarket Grill). They have Horrible Service and will Lie Straight to your face. I well never buy a vehicle/Truck From them ever again and will push to take my Ford to any other Ford dealership on the island for servicing and maintenance work. I would give them no stars if I could. read more

Mahalo to Windward Ford and Al Davis. Love my F150 Super Crew. Did some modifications from already killer looking truck. 3" front leveling kitwith 20x12 wheels. read more

Windward Ford - Car Dealers Near Me - Kailua, Hawaii

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Dropped the car off at 9 am to get oil changed. I scheduled the visit earlier in the week. I called at 11:30. They said they were about to start. 12:30 and I went out to check on the car. They hadn't started. I am taking the car somewhere else to get the oil changed. Never again read more

Shittiest service department ever! Had my truck for 3 months and they kept telling me going be done next week, next week came and gone and no truck, 3 or 4 times they told me that shit and i still dont have my truck!!!! Dont ever take yoir car to them!!!! read more

If you would like to get more troubles than what you have right now, then go to Windward Ford. I gave them several opportunities to better themselves because I believed they really wanted to show me they are a business who cares about you and your car. My car needed a new part and they told me would take 2 days to replace it. On the second day I called and they said it would take another day. The next day I called and they told me they broke a part while installing the other part. So I had to wait an extra week for the part to come in. My car is my business, it's my income source! So their mistake cost me a week's pay. I spoke with the service manager, JR, and he told me that he would get back to me after the holiday. JR, the "Service Manager" never called back. I called him twice a week for two weeks asking nicely to return my call to let me know what they decided....nothing. So they ignore their customers. I had several things happen over a 8 month period with them, wanting to give them the benefit of the doubt, but they just kept making mistakes. I highly recommend avoiding this business at all costs. read more

The worst customer service I have ever received has been from Windward Ford. It has taken four months for our car to finally get fixed. I've taken it in numerous times for them to tell me that they are understaffed or don't have the part in for a few weeks or a month. They gave me a loaner car after three months of trying to get it fixed. Overall the worst experience I've had with a car dealership. We only used them because our car was under warranty and they were fixing recalls. Will be taking my business elsewhere. read more

Looking for a car/truck. See Al Davis. Had a great experience with him buying a used Ford sports trac Great customer service. Will be back for sure. read more

Had to take my Ford Focus into Windward ford for a side door latch recall. Pulling into Windward is a small place with little room. However if you make an appointment service is fast and friendly. The service employee also does small talk which to me goes a long way. One more thing, they bring your car to you unlike another place I know (Honolulu Ford) No complaints read more

Pretty upset at the sales department! My husband drove all the way from Mililani in hopes of trading in his truck. He was in touch with a sales woman who told him they had the exact truck he wanted in stock. He didn't want to drive all the way to the windward side and back to Mililani in traffic if they didn't have what he wanted. Well upon arrival, guess what? She lied to my husband just to get him there and possibly sell him another truck. Horrible. What a bunch of sneaky liars to try and make their quota and commission off of you even if it means being dishonest to their customers. Take your business elsewhere. This is a first for us...never again! read more

Windward Ford of Hawaii is a BIG NO!!! Yikes the customer service is poor. Took my car in for a 35,000 mile maintenance check this morning. I asked for the maintenance check, safety check, rotation of the tires, and to fix the slow leak in my right front tire. The Service Advisor didn't ask me any questions except if I really want my safety check done today when it's due in December? 5 hours later I go to pick up my car and good news... they were fix the tire. But, they didn't say anything about my maintenance check, nor about the rotation of the tires. When I asked them if they were done, I was told yes the maintenance check was done, but no further details. Then I had ask about the tire rotation, at which time the Service Advisor said, because you'll have to replace the tires next time you come in they didn't rotate the tires. REALLY! I compared my tire tread data from the last service, and it hasn't changed. That was 5,500 miles ago. If it takes another 5,500 before or more miles until I need new tires shouldn't the tires be rotated! When I ask to speak to the manager I was told that he just started a meeting. The door was open, and three guys were sitting around simply talking story. Some meeting! The cashier asked, "Do you want to wait?" You see how disappointed I am... why should I wait for the story talking to be over? Doesn't customer service mean anything at Windward Ford of Hawaii? Then, when I walk to my car it was full of pollen or dust from YOUR shop! You simply look at me and ignore my look of disappointment. When I ask where you parked my car in the past five hours to get it covered with a substance you look at me...saying nothing. Only when I'm in my car do you ask if I want to wait for a car wash. Really? You dirty my car, don't notice, and then want me to wait? Disappointing! To save your declining business... Here's some customer service tips: 1) Initiate the conversation with each customer, ask questions about their automotive needs. 2) When the customer picks up the car go over those same points that the customer asked you to take care of. Explain what was done, what was found, and what the customer should watch out for in the future (if anything) 3) If and When the customer looks disappointed, frustrated immediately address their concern(s). 4) When the customer specifically asks to speak to the manager, make it a priority. 5) When finishing work on a car, look at it and ask yourself, "is this the way the car was dropped off? Are we returning the car in the same condition or better than when it was dropped it off." 6) Customer service doesn't end at the signing of the Bill of Sale. I had heard to be careful going to Windward Ford of Hawaii several months ago, but I thought I would give you guys a shot. Your customer service is horrible! Thank you and goodbye! Poor customer service and lack of responsibility when servicing cars. MAKES ME WONDER IF YOU EVEN DID THE 35,000 MILE MAINTENANCE CHECK? read more

We bought a vehicle from them in 2016 and it wasn't the best experience that we've had set at the dealership from mid morning to late night just getting paperwork done. The customer service is lacking there's not a whole lot I can say good about this dealership. My husband referred one of his friends to this dealership he bought a vehicle and now nobody wants to return phone calls or even issue out our referral check I've left messages I've left text messages for a certain car salesman and no one wants to return the calls or even get back to me on the text messages. My husband's friend bought a vehicle about 4-6 mths ago and we are still waiting in our check. I will never refer another person to this dealership. They need a training course on customer service it's absolutely horrible. read more

A few years ago the service department was great. I raved about how awesome they were. Things have gone seriously downhill in the last couple years. I need my A/C replaced again because the new one that was installed developed a leak right away. I asked to be put on the wait list for a loaner car. A month and a half later I have only moved from 20th on the list to 12th on the list. (A month and a half and I've only moved up 8 spots?). So, I made an appointment to get it done while taking leave from work. Now I just received a call to say they can't do the work tomorrow after all due to an accident in the shop and it would go into the next week. (Accidents seem to be happening a lot there) So, I had to reschedule for the next week and I need to plan to pay for a rental car to get this done since I can't take off work then. And I get one more week of hazardous driving since my windshield fogs up when I drive and I have no good way to de-fog it. You would think that after being a customer for over ten years and dealing with all the faults in my car that exist after they crashed my car I could get a little better help. After they crashed my car, I was supposed to receive a refund for replacing the aftermarket antenna that was also somehow broken in the ordeal. I provided the information and never got the cost of my antenna back. The door shuts oddly with a loud noise. The window squeals. Paint repair started peeling within weeks. Car was returned with dust all over the inside and the shell Lei that had been inside the car broken in pieces in the floor. Can't wait for this nightmare to be over and go elsewhere. It's too bad, because it was so convenient here in Kailua. read more

Please do not take your car to the service department. We recently took our Ford Fusion because it was overheating and we needed to fix it before leaving the island, our car has been sitting there for two weeks now. We have to constantly call to check for updates and every day they said they would call and they didn't. We went personally to check on out vehicle and they were very rude but insisted that our car would be ready. It's been 2 weeks now and we're still waiting for them to finish whatever it needs to be fix. Their customer service sucks! No courtesy calls and if you call they make you wait for forever and pass you from person to person. read more

Sadly my daughter bought her first car at Windward Ford and got totally screwed, we repeatedly asked for the mechanic's report and was assured by Chris Dilullo, the salesman that the car was in good condition, the next day the car was found to have extensive rust and it would cost more to fix it than it is worth. They will do nothing for her, go anywhere else! Zero stars if I could! read more

I would give them no stars if that was an option. My husband and I walked around their lot and no one came to help us; we had to go look for the workers. Don came out and had a despicable attitude with snarky comments. I wanted to leave immediately. That guy was maliciously rude! He put us in front a computer to build the car we wanted and left us. We had to wait for Don to return only for him to do math incorrectly several times. Then we left angry because of how he treated us. I will never come back & I will let everyone I know about the horrible experience I had here. We were never allowed to talk to the manager about this issue. I hope that Don gets fired or for this place to go bankrupt & close down. read more

This dealership is an absolute bait and switch scam. All you need to know is do not trust any of their posted prices anywhere. They raise all window/advertised car prices of every vehicle by about $9,000-$10,000, in B$ fees, including an additional $5000 for their lucky you live Hawaii markup fee, $2000 for alleged non-voluntary 'rust-proofing' or some other kind of scam charge, and some other non-standard bogus fees. This doesn't include the standard doc fees that all dealers charge, or governmental fees. So basically, every vehicle on their lot is selling for $10,000 above the KBB value. If you don't mind paying that, then by all means, waste your valuable time and money there. read more

The Service Department has come under new management and they are fantastic; however, I can't say the same for their Sales. They're still operating as if they are in the old sleevy ways. Very disingenuous sales team and the facilities are old and not well taken care of. Shame! read more

I have never written a Yelp review but this truly traumatizing experience at Windward Ford led me to actually write a review for them to warn others about how they treat their customers. I purchased a (used) car from Windward Ford on 2/6/2015, and was promised and reassured that the car had no problems with it and that the only major issue was a broken counsel inside. This turned out to be terribly false as I took the car to my mechanic the day after next, 2/8/15, and he informed me that the car was rusted beyond repair. This state certified mechanic told me that he would "not advise this vehicle to be driven on a public roadway without first performing major repairs", and that the repairs and cost of replacing the rusted parts would be more than the value of the car. I am tremendously disappointed with Windward Ford and their customer service, and more importantly the fact that not only did they fail to inform me of these major issues, but that they told me the car was totally fine and there were no major problems with it. When buying the car I had repeatedly asked for the mechanics' service report, which they never gave to me, and still have not sent. The salesman said that he was completely confident that the service report would be totally clean. Sadly this is not the case and there is extreme rust damage: badly rusted brake calipers, rusted exhaust, front sub-frame rusted, shift cable rusted, rear differential carrier rusted, etc. (sadly the list goes on). I tried to return the car or at least get some sort of compensation, 2/8/15 (two days after I bought it), and I understand that they have a policy about no returns but when we went in to speak with the general manager, Mickey Vierra, we were horrified at the customer service attitude he presented. He was completely insensitive to my problems and his attitude was clearly that he did not care about our issues since the car, that we got from him, was out of his hands. We told him that we didn't want to take this to the news but we are willing to put the story out to the public so that others are not taken advantage of from Windward Ford in the future, and he told us "go ahead, try it." This kind of customer service should not be tolerated and I just hope that others are not treated in the manner that we were. I don't know if it's only the manager who is completely insensitive and unpleasant, but please, please, avoid buying cars from Windward Ford at all costs. After this experience I see that they only care about money and could care less about their customers. 0 stars. read more

They are so slow! It took forever to cut a simple key. They and to do it multiple times and they didn't seem like they knew what they were doing. I think the most irritating part is that the parts employee kept hiding behind the barrier so I couldn't see him! Even to just fill out the paperwork he hid back there. I think that is rude, you should fill out all paperwork with the customer and update the customer on the progress of the part. 1hour to cut a simple non-programable key! I would recommend going somewhere else. read more

I left a review on Saturday but that review didnt even start to do justice!!!! The list keeps going on and on...DON MINNIS just did something magical!!!! I got lower payments, bumper to bumper and GAP coverage!!! I arrive and GUY MELLO immediately asks for keys to my car to do safety check and of course ANGEL MENDIAS takes care of insurance stuff!!! now WHY would I even of going ANYWHERE else to purchase a car....WINDWARD FORD is MY PLACE TO SHOP!!! read more

We've bought 3 vehicles here in the last 2.5 years. We had no problems the first time but after that things started to get sketchy. Changing our contract after leaving with the car for one. But lately we've had the most issues with the service dept. They had one of our vehicles for a month. Then the other for 3 weeks. Now after having been told they'd have our car just for the day we were called and told it'd be another 4-5 days. Never again. read more

Mike McKenna's Windward Ford has always taken GREAT care of my car buying needs!! From my very first new car to this AMAZING FLEX LIMITED, the staff of salesmen (Al & Don) finance gurus (Wendy, Kim, and Simo) and service personnel (Lou & Mike) have always made me feel welcomed and wanted. Of mention as well are the cashiers, the techs (Tai) and the ladies of the office....FANTASTIC!! Mike himself, who I affectionately refer to as "daddy" is like a favorite uncle who always has a smile and a wink for me!! His daughter Michael personally escorts me while on property and I have NO DOUBT that they extend themselves personally to EVERYONE!! McKenna's Windward Ford works with my budget and I leave feeling like I got a GREAT DEAL and a warm hug! They even made my dog Kicks feel the love with water and air-conditioning....wowie!!!! Thanks to everyone at McKennas Windward Ford!!! read more

Sadly this dealership has gone down hill since new ownership..this is for the service dept. Since lou isnt there anymore. .there is zero organization or accountability. .no disrespect but tracy and the other guy there have no clue..my transmission seems to be constantly having hard shift problems. I brought it in before for that..this time it slammed when i was on the freeway and the engine shut off..putting me in danger. It said engine failure..service immediately. .waited and then restarted. .got to wf..i also told them my sync was shutting down every day and rarely connects correctly with my phone..traci called after a few days and said they couldnt find anything wrong ..i askes her to have mechanic call me when he goes on the road so i can explain what is happening during the hard shifts..no call for days. I called back and the other guy at service counter said its with cashier I asked what happened..he said i needed to speak with traci. Told him i went that route and she didnt know what to tell me other than she was sorry. I told him that i was waiting for the mechanic to call me..he said uh they dont have phones!! Told thats crazy..and maybe i should go to honolulu ford..he said yeh thats fine. .went to get car out of there..waited and waited..there were no other customers. .finally went up to traci and she went to go find my car. Asked her again about service she said sorry they dont know what's wrong..and she said the sync worked for their phone! ! Well i actually need it to work with mine..its a new galaxy s4..she was cluless..i guess being a VIP customer doesnt mean anything there anymore..just leased a new explorer there as well..maybe we need to change cars or dealership. .extremely disappointed Pulled up some recall facts on mitchell on demand and there are specific problems on my car with abs and oss faults..im sure they don't even have this info..scared to even drive my car..what if it shuts down on freeway again..windward should pay my tow to town..and give me a damn loaner if you are gonna keep it and not even look at it for 3 days..ugh.. read more

Such a pleasant and helpful experience with the staff. Two men in particular Mr. Ken and Mr. Don, who assisted my wife and myself purchase our first Challenger. Mr. Ken and Mr. Don presented themselves in such a professional way and treated us like family throughout the whole process. The entire staff was polite, caring, and professional and the deal we received was far greater than we expected. I would definitely suggest this Dealership. read more

To be honest, I'm astounded by the virulently negative reviews posted here about Windward Ford. My dealing with them in January was both smooth and stellar. Perhaps it was because I didn't purchase a Ford product. I had seen a "craigslist" ad for a 2005 Acura RL (28K miles) for just under $23K + fees. I had seen similar units from private sellers (no sales tax or doc fees), but, because I knew Al Davis, the one-time Fabulous Five UH basketball player from four decades ago, I decided to give him a chance to make the deal. I called Al to make an appointment for the next day, which was a Sunday. When I got there, I was informed that the price had been reduced by $3K. The sales manager gave me a plausible story why the price had been adjusted - it had something to do with a wholesaler who had a tentative deal at that lower price, but had not actually closed the transaction. How true this was is irrelevant. This immaculate vehicle was available for under $20K + fees. I took the car home for two days to show it to my "boss" and left my old car at their lot. My "better half" agreed that this was a great deal, so the transaction was closed by the middle of the week. We liked that the mileage was less than any other similar vehicle we looked at except an '08 model with a mere 8900 miles (priced @$30K) and that the revised price was outstanding. Al personally took the title documents to her at UH for signatures. I also requested an extended service contract of 48 months/48,000 miles at a reasonable price. Total was $22.6K out-the-door. The only "neggie" was that the safety check was not current - I could have been "tagged" during the interim. This was promptly remedied in a short thirty minutes. Four months later, the AC clutch failed. I contacted Lou in the Ford service department for instructions and was directed to take my vehicle to the local Acura dealer for evaluation and repair. The two dealerships co-operated with each other and the repair completed with me paying the $100 deductible + a $25 shop supply fee. Ford paid the $580 balance directly to Acura. I did not have to pay the entire bill first and then chase Ford for re-imbursement. All in all, I was treated courteously and fairly by Windward Ford in both the sales process and my interaction with the service department. read more

Completely disappointed. When I used to work there I made sure to take care of everyone, not only the customers buying cars but the people referring them as well. Hawaii is one big family. When everyone works as a Ohana, businesses thrive. Now that I am sending you business and you can't even answer my calls........ A'OLE WINDWARD FORD A'OLE read more

Worst place to but Ford, they overwhelm you with many fake discounts to make you think they have the best deal. Plus they don't support USAA members (Soldiers) and True car value. They even deleted the car information from USAA car buying service. Be careful with friendly staff, they beg to make you give them 5 stars on reviews. Stay away from this dealer. Cant wait for USAA to close their agreement as a certified dealer. I bought many cars in my life I just experienced extreme disappointment with this dealer. Now expect manager to copy and paste his same comments read more

Great location. But why all the emails to do this survey for a simple oil change? Quite frankly it's annoying and it might stop me from doing business with them. If a business is too worried about how their business is running, then it's obvious that its not going so well. Stop the annoying emails. Please. Two stars for convenience of location. read more