I was visiting my mom in Madison when I stopped in; knew it was going to be raining again the next…read moreday. My back windshield wiper was past its need to be replaced & I didn't want to drive two hours back home in the rain not being able to see out the back. I went into J&H and John promptly looked up what size I would be needing. He called out a very friendly & helpful employee to not only grab the one I needed, but also install it for me! I was very happy I stopped in at J & H. Fast, helpful service from some really nice guys. Does this lady (with her purple hair) know what she's doing in the auto part shop? No! I was a little nervous honestly, but you made me very comfortable, so thank you!

Owner gave me phone numbers of mechanics he knows and could recommend. Saved me a TON of money!…read more Very nice.

They are great! Fixed my alternator broken bolt quickly and only charged $30. This saved us $$$ and…read morefuture problems because Lexus Dealer at Middletown tried to persuade us to replace this one with their aftermarket rebuilt alternator( charge $300 and will have warranty problem in the future). Paul is great guy, thanks

Just bought some wiper blades, service in the store and price was what I would expect. What I was…read morenot expecting was that an employee would come outside in the freezing cold to install the blade for me to make sure it fit correctly. Awesome!

Excellent service, very knowledgeable. Helped me get the correct parts at an awesome price. Saved…read moreme hundreds! I highly recommend calling this location to get the parts you need!

Good honest folks! Bob was fantastic, he was super friendly and did a great job keeping me updated…read moreabout what was going on with the car and the repair was completed quickly and thoroughly, even picked me up from home when the repairs were complete. I can't recommend this place highly enough!

Phoenix Auto is one of the very few garages in Madison that is competent to work on older Volvos…read more Bob truly knows his stuff. Many customers have mentioned that he takes the time to explain the situation, offers solutions, and goes out of his way to help, rather than just taking your keys and later your money. Bob is a skilled mechanic who excels at troubleshooting, unlike many garages that rely on technicians who simply read computer diagnostics and replace parts. One downside to being such a great garage is that the turnaround times for repairs can be longer than those at larger garages with more technicians on staff. technicians.

Our car was running hot and Kristother & his staff were so helpful, they went above and beyond to…read morehelp us. Thank you Kristopher!

My battery died one day before I'm heading back south to Virginia, and while no other mechanics are…read moreever open on Sundays, Alic was willing to change my battery out even though they don't do that on Sundays. If not for his willingness, I would be stranded here for another day or so. He was super knowledgeable on what to do, and clearly is an excellent mechanic! Advance auto is lucky to have him as an employee!!

Had a burned out blinker and Mike changed my turn-signal light free of charge and he did a great…read morejob!

Lousy customer service rarely surprises me these days. Having a job in retail might have meant…read morecustomer service was important at one time. I'm told that hired help is so hard to find that the only apparent job skill needed is a pulse. I don't actually believe that. But so often I'm finding it to be the only trait I can identify when I'm face to face with many of the front line workers on any given day. This afternoon I entered the auto parts store. One of countless that I've navigated during my life's numerous car issues since 1984 id say. Back as a teenager I wasn't qualified to work at such a place because I was uncomfortable in any position dealing with strangers. Not exactly shy, but not skilled in opening a conversation with strangers. I was good with mechanical stuff and could perform many basic maintenance needs for motorized as well as pedal powered machines. But because I only had a pulse at that time, I wasn't ready to enter the work force for the far distant future of the 21st century job market. Fast forward to 2021. I'm old by the standards of the millennials, old by my standards as I viewed anyone over 30 once upon a time. The 4 young men today at Auto Zone were all up at the front counter, one was at the cash wrap ringing up a paying customer. Two were standing, and talking about something, not busy nor were they completely doing anything of concern. Number four was aware that I was looking for something after I already looked for it and failing to locate it, returned to the front to ask. If you've ever been to any auto parts store in America, the way it works is you A) Go straight to the aisle and track it down yourself. B) Go to the area (for example air, oil, or fuel filters) where they are shelved and you'll see a couple paperback catalogs hanging from a cable or similar. You locate the make model and year of the vehicle you are working on and after learning this method (it's like learning the Dewey decimal system in the library, except the librarian isn't there to teach you, so generally a store employee might show you or, in my case dad did) you find the code and search among the secret number code scheme embedded into this mysterious car repair coven. C) You go to the counter and one of the presumably trained employees does (B) for you, or they use the modem computer system right up on the counter and go fetch your part from the cavernous warehouse behind the door. Today's MENSA applicant did a bit of B and C. He looked up the code on the computer. HE DID THIS BECAUSE THIS STORE DOESN'T Apparently have the catalog. In fact this shitty store only stocks ONE brand of filters period. STP. So he looks up the code, writes it down and hands it to me. At first I walked towards the wall of filters. I KNOW this f'n system. I KNOW how to read the catalog and how to find the parts. I KNOW how to do his job, but I'm NOT going to do it. In the case of auto parts stores not having these catalogs, it's standard practice to look up these scary coded numbers and then GO FETCH the parts for the paying customer. My main store always does this. Often when they're busy I'll happily go get the parts myself, I LIKE the fact that I'm one of the customers that can in fact DIY with absolute confidence AND COMPETENCE, hold my own in their sort of secret club. But when I go into a bozo outfit that employs dimwits that are both INCOMPETENT as well as LAZY, I am not so forgiving. Terrible customer service. I MIGHT be out of line in this review. But I don't believe I am. The manager of that store needs to know that the workers that are lazy should be working at his competitors store, not his. I didn't buy the filter at this store. I'll likely not return to this store. Good customer service brings repeat customers, lousy service brings words such as these.

they suck, couldn't even order my parts correctly and now I won't have a way to get to work…read more oreillys is way better.

Got what I needed and got out in less than 5 minutes. Staff were all practicing social distancing…read moreand wearing masks. It's the little things that make a shopping experience great. Two thumbs up!

Watchout for what you are getting…read more Took my 1988 Jacko pull-behind trailer in to get a bracket fixed, a one hour job I was told over the phone. Got my trailer back with a bill of over $1800 Dollars. I felt stuck agreeing to that but it was only after I told the manager that I wasn't going to pay over $2000 Bucks. Their charge was much higher. Big Rip - Off !! They had me over a barrel.

Excellent establishment! The team here is incredibly knowledgeable and handles everything with…read moreprecision. I had a hitch installed, and they made sure all the factory-installed components were integrated seamlessly, ensuring everything worked perfectly. If you're in the Madison area and need a hitch installed--whether for towing or a bike rack--I highly recommend them over anyone else. Definitely steer clear of U-Haul!