Service was terrible- they were clearing our table while still eating- took away drinks that were not finished and the portions was so small. served main courses before some of the appetizers. Not worth the money- Rather go to Nobu- much classier read more

If you appreciate your hard work, money, and like being treated like a prince or princess, get in a cab and head up to NOBU. While some of the dishes are quite delicious and noteworthy at Zuma, it is a far cry from acceptable. To be positive , I want to note that our waiters were kind and pleasant. However, it was the hostess that tarnished our experience to the point where we will never be back. This is not our first time at Zuma, we have been many times in miami and a few times In nyc. It's always on our minds if we can get a reservation. With that said, we had a 7 o'clock reservation last week. Admitting my, we were late and announced it upon arrival to the hostesses. While two sat pleasantly and smiled, we apologized for not calling and that we were 15 minutes late. She straight faced looked up and said"you're 17 minutes late". There was an awkward silence and for a second I thought we may not be given our table. She paused and directly looked into my boyfriends eyes. It was so uncomfortable it forced a second apology out of him. An apology she was waiting for so we can sit! Fine- she gave us a good laugh and we were still ready to eat! All the food was good, no lies there. However we did get the rice bowl with truffle ( an extra 38 dollars which we are happy to spend for truffle). It arrived, with no truffles on top and no real noticeable flavor of it either. We asked if they had maybe forgot to add it. The waiter , without going to check, said "no it's in there". He did not confirm, or offer additional. Those two combined situations are enough to send all my business to Nobu where they treat you like humans and make special occasions feel special. Sorry Zuma, very disappointing. read more

I hate ZUMA in nyc.I had a very bad experience. Our rsvtn was for 8:30 for 10 girls and we got seated at 9 with no apologies. It seemed like they did not care. The service is horrible and we had to keep asking for things multiple times. Food is just ok. I have been to Zuma in miami Dubai and london and service and food is all 5 star. I would never go back to Zuma in nyc. read more

Very impressive space with a nicely diversified but not over complicated menu with something for everyone's taste

Pleasantly surprised by the ability to find two seats at the upstairs bar at 7:30 on a Thursday even though we had to hover for 15 minutes. However there was zero communication that the bar had a limited menu. I'm used to being able to order off the regular menu at the bar and a tend to even prefer a dining experience there so this was very disappointing. The service was totally subpar considering we ordered a lot of food. The waiter totally ignored us, never even noticed that our drinks were empty for ages until we had to alert him. Even when we did -he still did not take away our old empty glasses. The new ones arrived each time without any words or eye contact and they were just OKAY. Nothing to rave about. I tend to tip well at the bar considering I like the experience of chatting with the bar tenders, drinking , and dining- not this time! To make matters even WORSE we discretely told the bar manager and she confronted him IN FRONT OF US, putting our bartender/waiter in an incredibly awkward position which I then confronted her about. What a total disappointment. Bottom line - nice atmosphere- decent food, OKAY drinks - TERRIBLE MANAGEMENT AND SERVICE. Bad service starts from the top down- this explains why it was so bad! read more

My husband and i went here today for lunch and so i wanted to write a review based on my entire experience. I had made reservations weeks in advance. When i got to the restaurant, the hostesses were not very friendly at all, kind of snobbish, but whatever. We are being walked towards our "table" and they direct us to the sushi table (which is like bar style and typically you sit there when you don't have reservations or you want a quick bite). I completely was like, I'm sorry, but i made a reservation, so the hostess brought me back to the reservation desk and i had to speak to the lady at the computer. She asked what the problem was and i told her that i made a reservation and that i did not expect to be seated at the sushi bar. She was like, well that is what we had you marked down for. First off, when i called to make the reservation, no one ever gave me an option as to where i could sit, so FAIL on them. Then telling me that i requested that or that is all they had is horrible, you do not come to a place like this to feel like fast food service. I asked to speak to a supervisor and then finally after them I'm sure pretending to do whatever it is on their computer, they were able to seat us at a table. Mind you, it was 12pm, place was still empty (and come 2pm, when we left, there were still 2-3 tables that never were sat in). I felt like we were being judged at the door, since we weren't their typical business clientele from the area. Once we were seated, our server was amazing, she was so nice and friendly! I think she was really happy to be serving us non pretentious folks, since as we were there for 2 hours, we saw the types of snooty folks eating here who were very miserable people and treated the staff like crap. we ended up choosing the sample premium platter (which was $98 per person) and got about 8 courses. I thought the food was good, my husband didn't think it was $350 good, for lunch. (one bottle of wine, and all said and done, the tab was close to $350). I may come back and probably just order a la carte for the items i loved, like the spicy beef and the shrimp rock tempura and the spicy tuna roll. All delicious! Anyhow, i ate at the one in Miami and loved everything about it, they didn't judge people at that location. However, the NYC location needs to work on their hostesses. They are rude and snobby. read more

Well, I really wanted to love this place because I've heard such rave reviews about the food. To start, we came during restaurant week and never received a restaurant week menu. Thankfully a member of our party thought they had a restaurant week menu and asked for one. We ordered off the restaurant week menu because, why wouldn't you when they have all of your favorites on there for a fraction of the price? Anyway, I ordered two yummy appetizers and the steak for my entree. Ordered it medium rare, and it comes out practically pink. After the rest of my party that ordered steak devoured their dishes, I was still chewing on my second piece 20 minutes later. So I asked for the waiter and said my steak is rare. He said he would bring me out a new order and that the chef agreed with me that it was too rare. 22 mins later no steak. So we complained to the manager who used every excuse in the book before apologizing for the mistake. She said "well it's restaurant week so we're busy." Another one was "well items on our menu come out at different times." Finally she offered to take an appetizer off our bill. Everyone else liked their food and I liked the apps, but for the price and given that we've been to the Miami and Dubai location, I expected more. So 3 stars for the apps and the restaurant week menu and our waiter who was really nice. Minus two stars for horrible management and poor excuses. read more

Service was atrocious! We had to ask multiple times for everything. The food came out sooooo slow!!! Sushi was actually pretty good. The mushroom rice was terribly salty. When our big group of working mothers wanted to leave their computer system was down. The manager and waiter/staff were so unapologetic that it was approaching midnight and we all had to get home as it was midweek. They basically hijacked our credit cards and would not let us leave for 45 minutes. They did not even accommodate us in any way for the inconvenience. Definitely not worth going back. There are way better high end sushi restaurants in this city. read more

Very solid meal and beautiful place. Overall great experience. Definitely get the uni special, the spicy steak (which isn't spicy) is incredible, and several of the different sashimi options were great. The cod is a miss and I am not sure of what to make of the rice pot. Not my thing but wasn't Terrible. Think of nobu from its heyday but more modern with new dishes. read more

Food overall was good but service does not match prices - pleasant but inept. Soup served with no spoon. Sushi served with no soy sauce dish. These are serving basics. Tuna roll tasted pre-made - came out within 1 minute of ordering, ice cold and not visibly prepared at the sushi-bar, request for added avocado not granted. Dining room is comrpised of tables and 2 bars - do not sit at the robata grill bar - serving plates are stacked so high in front of each seat to make it feel like a storage counter. read more

Told my brother and I that we couldn't get in because we were wearing shorts. Then proceeded to immediately let another group of guys in after us who were all wearing shorts and casual shirts. Not sure what the deal is here because there were also seats available inside but I have never run into something like this, even at restaurants that were equally or more "high class". I guess it is their right if they want to pull stuff like this, but it is very poor form in my opinion. Especially if such policies are enforced inconsistently. read more

Food was good and the service was fine. We were just getting ready to leave when the young japanese manager came to ask us how everything was which we thought was a nice touch. He quickly turned to ask us to leave soon as there were others waiting for the table. This was Saturday night at 9 pm and there were few empty tables and hardly a mad rush waiting. We spent close to $800 amongst 4 people to hear this. If they want to charge hundreds of dollars and then rush customers out, have the professionalism to mention it at time of reservation so we can make an informed decision. Needless to say, we will NEVER GO BACK. read more

I was excited to go to this place after looking at it on Instagram. To start I had a raspberry passion fruit cocktail with vodka and my girlfriend had the lychee cocktail and I tasted it and was very good. We had sushi I had the spider roll and my friend got the veggie roll and some vegetable tempura, she said it was good but the veggie choices coulda been better it was carrots asparagus and broccoli pretty boring, I ordered the cod which they gave to the couple next to me that came way after us and made me wait for that cop pretty long. Never again!! That cod was not only sweet which okay whatever but then it came with a citrus sauce on the side that was NASTY it was not even lemony very disappointing and the texture of the COD was not good I barely ate any eww don't order the cod for 37 alone and no sides that's trash. After I had to get dessert to make me feel better after the cod and I got the chocolate cake with Cofee ice cream that was good. Overall I wish I choose the lobster and I wish they had more fish choices. read more

Zuma - Sushi Bars Near Me - New York, New York

Went to the Zuma in Miami and loved it. Had to try the NY location one day. I went for lunch for restaurant week. Everything was mediocre, ESPECIALLY THE ONE THING I LOVED THE MOST FROM THERE (their rice hotpot with mushroom and jap veggies and truffle!). I started with their salad (comes with the pre-fixe). It was good. No complaints. Off to the appetizers. I tried the seared tuna with chili daikon. It was decent. Nothing too memorable. Moving on to the entrees. Had the chirashi sashimi don and tried the beef tenderloin with sesame red chili. I enjoyed the beef tenderloin more than the chirashi sashimi don. The beef was cooked nicely and the flavors weren't that overpowering. So the most important thing in this visit was the rice hotpot. Although I saw the person put in truffle, the truffle was not present to my nose or palate. It was not as flavorful as I remembered and dreamed about. Tasted like soupy bibimbap here. Finished the meal with their yuzu key lime pie. Nothing too heavy but nothing I wanted to waste my calories on. I tried one of their desserts with the name mushy...it was indeed mushy and something I would not want to eat again. read more

I give this place 5 stars for the decor and ambiance. The decor is beautiful and trendy with high ceilings, two levels-very spacious. Nice furniture that is comfortable. I liked the music and one can have a conversation without shouting. The three stars is solely based on the food and prices. Zuma has an interesting concept of serving Japanese style tapas. Unfortunately, the portions are small with very little flavor and is expensive for what it is. You are looking at paying $13 per plate at minimum with some dishes going up to $55 per plate. As for the sushi, it was nothing life changing for me. NYC has plenty of excellent sushi restaurants and in the sushi department, Zuma did not even come close to its competitors. I will likely return to Zuma but for drinks only, as I like the atmosphere but as for the food, it fell flat to me. read more

The atmosphere was nice, but the food quality was really low. Although the food was tried to put with a nice presentation, but you knew it came from low cost ingredients and careless effort once you put it in your mouth. read more

We had a private party at Zuma Saturday night for about 35 people. Zuma far exceeded our expectations. Food was spectacular, private room was beautiful, service was incredible. They stayed right on budget too, and very reasonably priced for the quality of the food and the ambiance of the restaurant. The Director of Private Events was extremely helpful and made the menu selection, drink choices and overall experience awesome. Highest recommendation for Zuma... especially for a private party. read more

I don't even know what the hype is all about. Don't get me wrong the The place and ambience and decor was beautiful and vibe was cool the service was not as bad as the reviews on here ,,,,when you walk in you have two bouncers in the front who open the door for you as you walk in you check-in with the hostess downstairs and they send you upstairs so you could wait for your table or for the rest of your party to arrive they have a cool bar . But beware the bartenders up there were a little snobby but they do make a mean drink I must say ,,anyways let me share my horrific experience so we went there for my girlfriend's birthday dinner !!reservations were for eight people our reservation was 8:30pm one of my girlfriends arrived at 8:18 and she checked in than me and one of my other girlfriends arrived at 8:36 and we check in and 3 others showed up at 8:50 and originally it was supposed to be 8 girls 2 girls canceled and they called the restaurant ahead of time to change it too 6 because the reservation was under her name they had a family emergency so at 8:50 I approached the hostess upstairs at this point I said to him there is six girls the other two canceled is our table ready he said you need to go downstairs and re-check in and let them know about the change in the reservation so I went downstairs I spoke to the hostess downstairs and she told me that was fine just to go upstairs and they will let us know when our table is ready so we went right back to the bar we were drinking 9:50approaches I went back to the hostess I said is the table ready yet and he told me that somebody is sitting at the table that you're supposed to get ... so I turned around and I said to him do you know how much longer will it be !!! He said give me a few minutes I'm doing my best to clear a table for your party at that point I said is there a manager I can speak to he said sure that even took over a hour unreal so now the hostess comes up to the bar and says your table is ready we got seated at 11 PM to eat and we got there at 8:30 and never in my life have I ever waited for a table that along with a reservation or without a reservation so I said to him this was unacceptable and that he should go talk to his manager and give us one round of the drinks on the house that's 6 drinks to accommodate us meanwhile we spent at the bar and easy $500 between six girls on drinks waiting to be seated to eat for 2.5 hours I was furious as we sat there over looking the menu the waiter was so sweet he saw that we were upset about how we were treated maybe that's why he was super nice to us we put our orders in as we were done ordering the manager rolls up to the table and say which one of you asked to see the manager or speak to a manager he walked over to the table with his panties in a bunch my gosh up tight are we !!!!!!!!!!! I said I did. He said what seem to be the problem I said the problem is it's a 2 1/2 hours for me and my girlfriends to be seated to eat and all I asked for was the hostess to ask you to give us around the drinks on the house to accommodate us he walks away 10 minutes later he comes back with a pen and a notepad telling me that the reason we sat late is because everyone was late and that's your problem not like really dude you need to go reanalyze your life ! Just a FYI Zuma there is a whole bunch more upscale restaurants in New York City !! That accommodate and treat their customers with respect read more

Ok...similar experience can be found at TAO, NOBU etc. And if you're into glam decor and need a scene with finance types spending their expense accounts, this is a good place as any. but I much prefer to spend my $$$ at a sushi bar with a highly trained Japanese chef handling my food for these prices. I could get omakasa at some of the best in the city for $150 per person which would be the equivalent I paid here. read more

As a rule im not big on the places catering to the after work crowd, this one seems the epitome of that based on location alone, but it was 8PM, and restaurant week, why not?. it's a hip, very modern cool space, LOUD, but to be fair almost everyone around me was in a group, I was just there on a date, so being out numbered, of course the people around me were louder. upstairs in the lounge a Dj spins hip hoppy pop music, and there are more sake choices than you can wrap your head around. FOOD: again bare in mind this was the Restaurant week menu: started with Rock shrimp and Cod Gyoza, which was some of the best Ive had in a long time. Followed by salmon tartare which honestly was underwhelming, mushy and nothing stood out about it. , also amazing. Entrees were a Miso Glazed chicken grilled over wood chips which was a small portion but really flavorful, along with a black cod which didnt have a miso glaze but something more along the lines of a soy situation, either way it was fantastic. Again i try not to judge a place based on a restaurant week experience because you'll often go back during regular hours and it will be a slightly to very different vibe and situation. I'll more than likely stop in here again, maybe a little later and not so close to the "after work" crowd. read more

I have been on several occasions and most recently the Hostess service was quite difficult. Reservation for a table in the dining room and we're sat in lounge where the DJ was quite loud. Asked to be reseated and the attitude was unfriendly. The food was not nearly as good as in prior visits but still overpriced and the overall atmosphere was negatively impacted by multiple tables of children running around and riding the glass elevator repeatedly. Unfortunately, like many restaurants in NYC over time this place seems to have declined overall. read more

Had a birthday dinner here before a concert & couldn't have been happier... Interior is stunning (get one of the cozy enclosed booths). Fabulous cocktails (sin city- gin, elderflower, prosecco/yum). We shared a lot of dishes- favorites were the yellowtail shashimi, spicy beef, scallop tartare & tuna rolls. This is not a cheap night, know that going in, but it's chic, sophisticated & a treat for those looking for fun Asian fusion & a great atmosphere. read more

Yummy!! Will definitely go back! Service was friendly, but VERY slow. Go with good company!

This review is for their cocktails only. I have yet to eat there. On two walk-in visits to their bar, I have been bowled over by their cocktails. Usually I find the cocktails at restaurants are not the same quality as at dedicated cocktail bars but I was pleasantly surprised to find that is not the case here. They are very well balanced, great range of ingredients across a variety of base liquors. I wish there was more seating at the bar upstairs. In my 2 visits, I tried about 9-10 of them along with buddies, all well made. There arent that many specialty cocktail bars in midtown, this was a great spot to add to my go-to list! read more

I love zuma in Miami . But this one is not as beautiful and the food is inconsistent . The main dining room is incredibly spacious for New York but it feels too cold and business like. The upstairs lounge has a bit of a scene . Great looking men are always a plus in New York . As for the food . Friday was my third time eating here . The sushi was terrible. I can get better ones at whole foods . The hot food was a mixed bag from good (scallop skewer) to very good (black miso cod) to amazing (rice pot with mushrooms and shaved black truffles) . Great saki by the bottle or carafe selection. Hand crafted cocktails are a treat . But the sushi chef should be fired read more

I knew Zuma from Miami as I always had it on my list to try when traveling there for work - I saw they were participating in restaurant week so decided to try it out last night. For restaurant week you get 2 small plates, 1 entree and a dessert each. We got the beef tatami, grilled scallops, yellowtail sashimi and nigiri to start. For the mains we had the sea bass and wagyu skirt steak. All of the food was very good, but the portion sizes were extremely small. Had I been starving going in I would have probably left hungry. With 1 cocktail each the bill came in at $111 not including tip. I would have given them 3 stars based on the fact that while food was tasty the portions were just tiny - however I jumped it up to 4 because we had good service. When I made the reservation on open table I indicated it was my friend's birthday. They acknowledged this and put a candle in her dessert. I have done this at other restaurants and it has been ignored so they got kudos for this. The restaurant is huge and nice a nice buzz to it. I don't think I would go back unless it was on my company's dime! It's a decent option to try for restaurant week but don't go starving. read more

Food is amazing.. Really like how food looks and taste especially your rice in the box of wood. Amazing! Service is nice. Interier is so nice too but restroom is so far. Its expensive restaurant.. But I dont care if I not pay check read more

Oh Zuma. I left as hungry as I was when I arrived after the RW offering. I'm not gonna lie, what I had was delicious but can they get any smaller? I am a grown human being, not Stuart Little dining. Give me something that takes more than 5 bites to eat! I understand it's RW but really Zuma? Maybe learn from Chef's Club? They've won a lifetime fan after their amazing RW. I had to immediately go eat elsewhere after leaving your establishment since I couldn't fathom the idea of how many more dishes I had to order at your place to feel any kind of satisfaction. Give a little more love please. read more

I chose Zuma thinking it would be a great place to celebrate a special anniversary. Of course, I had them put this note in my reservation. Although the food was very good, the service was spotty. They did absolutely nothing special to acknowledge our anniversary besides wish us a happy anniversary when we checked in. I wasn't necessarily looking for any freebies however ,For the prices they charge, it would have been a nice gesture to at least write Happy Anniversary on a dessert. Little gestures go a long way so I wouldn't recommend celebrating anything special here based upon my experience. read more

Ambience is beautiful! Cocktails are unique and tasty. Food was just ok...when we finally received it. Waiter and service overall was pitiful!!!!! Horrible, awful, lacking in any customer focus. read more

Zuma is definitely an experience. I had been dying to go because of all the hype and once I did go I didn't regret my decision. However, I'm not sure it's the type of place I would go back a second or third time. The waiter told us it would be best if we went with the pre-set menu but since that didn't include some of the special things we wanted like the beef tataki with truffles, we ordered normally. The waiter told us how many dishes we needed. We ordered just about that much, maybe a bit less and it ended up being wayyy to much food (and believe me when I say I eat a lot). Other then the fact that it's seriously expensive, it's a great place to go because of the beautiful ambience and really good food. We could have done without the sushi rolls and sole other dishes, but the black cod, beef tataki, popcorn shrimp and chocolate cake were delicious. If you don't mind splurging on a trendy restaurant you should give Zuma a shot. read more

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In the ocean of Manhattan sushi restaurants, Zuma is a complete catch. The quality of food so notably surpasses other sushi meals I've had - and I do a fair amount of traveling. I also have to comment that the service here is always top notch, equaling the quality of service you probably could only get in Japan. This probably explains why the restaurant is always packed. Easily my favorite Japanese restaurant in NYC. Highly recommended! read more

I did a private event here a few weeks ago. It was a huge success. Atmosphere was awesome. Decor- great. Room - spacious and private. Food - terrific. Staff - incredible. Menu and hospitality was coordinated by a manager named Jordan who was professional, efficient and funny. Made the experience much better. We had a pretty wide selection of food from tempura to sushi to steak and fish. All was very good. The service team was professional and attentive. Price was better than I had expected walking in. A+ experience. read more

Just a place to be seen. Food is unimaginative. Food freshness and portion size is mediocre

Food was pretty good but it's sooo slow. Went for a business lunch and it took almost 2 hours for 3 of us to eat. Don't go here if you have a schedule to keep. read more

Let me start by saying that the food was good and our server great. Everything else was just shameful. First, my wife and I came in for an anniversary lunch. We had made reservations for a table for 2 a week prior. We get there and the hostess goes to seat us....at the sushi bar. Huh? We noted that we had a reservation for a table and we were not just walk-ins for the sushi bar. She noted that our reservation was here (with attitude, mind you). So she says we have to deal with the reception area about this. We go back and they tell us we made a reservation a the sushi bar (who MAKES A reservation at the sushi bar?!) and that all the other tables were reserved and there was nothing they could do (with even MORE attitude than the hostess). Well, we tried to explain that we had a reservation for a table. Their response, "No you didn't, you had a reservation at the sushi bar". Well, no one told us this. Obviously I wouldn't have come to a high-end restaurant for an anniversary meal and sit at the bar. Anyhow, we asked to speak to a manager. About five minutes later she comes by, looks over some things and eventually says she can seat us. We sit down and order the premium sampler, which has like 12 courses. The food was excellent, overall and our server was great. I wanted to give this review 1-star , but those two elements saved it. So we eat.....and the place is empty. It eventually fills up a bit after our 2 hours there, but it was not more than 60% full. Plenty of seating to go around. So that annoyed me further. Obviously there weren't really booked (even if you had some no-shows or late cancellations). So the rest of my experience was fine......until a week later. I get a notice from AMEX that someone was charging my card remotely. It turns out it was Zuma charging my card $50. I looked back at the AMEX statement and it looks like they forgot to add in the tip I included when settled up bill last week. This annoys me even more because it means that the one person who did an outstanding job, wasn't even getting paid (at least not for another week). I couldn't believe it. In the end, this place really needs to lose the attitude at the front desk/reception and get a better manager to whip their staff into shape. I don't care how good the food is at a restaurant if it means that I will be provided with poor service. read more

Beautiful restaurant , great vibe , nice crowd , I preffer the one in Miami but this will do

Don't be fooled. If you have ever been to Zuma in Miami or London, or elsewhere, Zuma NYC will not meet your expectation. Cost aside, which is a given when you book at Zuma, the service was offensive. Everything from the "models" who barely greet you on the 2nd floor, to the bartender who was incapable of making a cocktail (even if the instructions are on the Aperol bottle, Ps. he tried 3 times), the food was 100 percent mediocre to conclude the lovely evening. A diner will give you a much better experience. - visit/ Saturday, May 30. read more

After dining with friends Try getting a reservation a million times...totally impossible.

Mediocre, over-salted & overcooked. NEVER again!! Obnoxious staff. Would give it a zero if I could.