I walked into the store this morning at approximately 0945 hours. There was only one female…read moreemployee behind the counter and there were several customers waiting in line. I stood near the batteries for a bit hoping someone would assist me but help never arrived. The female employee was overwhelmed (why would they put her in this position?) After getting no help or acknowledgement, I left the store and drove to Auto Zone on Clayton Rd. As soon as I walked into Auto Zone two employees immediately began helping me. Customer service still exists at some places.

I have been going to this auto part store for decades.. They've always treated me courteously, and…read moretheir assistance has been greatly appreciated.

After running all our errands this morning we parked our car in-front of my parents house all ready…read moreto go to the reunion. We started the car and all was well, then we forgot something in the house and turned the engine off and when we went to restart it the engine wouldn't start. Oh no!!!! Well we didn't want to be late so we took a different car. Thankfully we had 3 cars to choose from. Later that afternoon we went back home to tackle the car that wouldn't start. We packed all of our belongings for our trip home and went to start our car and it still wouldn't start. Thankfully we had a solo battery charger in our trunk so we whipped it out and jump started our battery and the engine roared to life. We next googled the closes O'Reilly and found this one on Monument Blvd just a few miles away. We zipped on over and parked right in front next to the other car with their hood up. We went inside and explained the situation to the sales person. He looked up and had our battery in stock. Next we went out to test our battery and yep it was a dead one. Our battery was purchased from O'Reilly back in Nov 2023 and the warrantee had just expired. Too bad. We went back inside and bought a new battery. There were several to choose from. We choose the gel one with a 4 year warrantee. He said if we loose the receipt not to worry as our purchase is on file. We all returned to the car and he installed the batter. For an extra $2 we bought some goop to put on the battery so the connections won't corrode. As it turns out the gentleman helping us has a daughter with the same make and model as us with the same amount of miles. What a coincidence. While we were having out batter installed 3 other people pulled up and were also having their batteries tested. They have a great business going on a Sunday afternoon. With the battery installed we were all set to hit the road again. Crossing our fingers that this one isn't a dud. We bought a battery for our other car last week and it was a dud. After a day the car wouldn't start again and it turns out the battery was a dud. It caused us so much undue stress. So beware lots of these batteries are not exactly new, but recharged and sold as new batteries. If there is a lot of stickers on the top of the battery you don't want it. For us this was a good experience. It's so nice that they will install the batteries for free and take the old one back to dispose of.

I can't say enough positive things about this location and specifically Luciano the assistant…read moremanager. It was over 100 degrees outside and he took the time to fix my back license plate mount that was stripped because Mercedes Fairfield lied that they fixed it. The metal bracket stripped the plastic on the license plate mount. In and out of the store 3+ times to get tools and adjust the plastic expansion nuts. It's a temporary fix but it's better than getting pulled over for no plates at all. Thank you again and God bless you!

Came in to see if they could check my battery in my car to see if it needs to be replaced…read more The guy couldn't find where to attach the device. Then tells me you just have to take it to Mercedes dealership to find out. I had called the other day to ask if they can check and the guy on the phone said yes so when I brought it in now it's a whole different story.

I came in here looking for a specific batter for a company van which I had never replaced on the…read morevehicle before and the employees present were very helpful! I think their names were Josh and a heavier set man, maybe Charles. They let me borrow all the tools I needed to replace my battery and helped me out with knowing what connections needed to be removed in order to replace the battery. They seemed busy at the time but the employees still took time to help me out will definitely be returning.

I dealt with Carmen and Thaddeus and we received absolutely amazing service before the Fourth of…read moreJuly holiday We were able to pinpoint all the things that we needed. We purchased it and received excellent service from Carmen. We can recommend AutoZone Clayton thank you

This morning my car wouldn't start. AAA got to me quickly and confirmed it was the battery but…read moretheir replacement price was steep. I called AutoZone on Clayton Road and spoke with Jim (store manager) to ask if they install batteries and could test the system to rule out the alternator. He said yes to both. When I arrived, there was a line; I asked for Jim and he helped me choose the right battery for my car and budget. I also picked up new windshield wipers and washer fluid. Jim came outside and, no exaggeration, had the new battery installed in about 10 minutes, popped on the new wipers, and ran a charging-system test. The test result showed alternator was fine; it was just the battery. What I loved: * Clear, honest guidance from Jim (no upsell, just what I needed). * Quick install and system test right there in the lot. * No installation fee for the battery (huge plus compared to other places.) * Convenient location with solid inventory. AAA was helpful for the initial jump/diagnosis, but AutoZone saved the day and my wallet. Big thanks to Jim and the team for turning a stressful morning into an easy fix. Highly recommend this location.

I'm a frequent customer here because I do a lot of work on my cars, and most of my visits are…read morebecause of Kirt's outstanding service. He always remembers my projects and even helped me bring my car battery to my car when I was fresh out of surgery. He literally went out of his way to help. Way to set a high standard.

This is the only auto parts store I visit in the area. Easy to find what you're looking for,…read more(almost) always stocked - wipers run out quickly when it rains :) Good, honest recommendations. Friendly staff.

It's an old school auto parts, not some huge chain. I have a '53 Chevy truck, and they have parts…read morefor my small block. Anything they don't have in stock, you usually get the next day from their warehouse. They know parts. Not just how to use a catalog-

This most have been the easiest place to go to when I needed a new car battery. As I don't leave…read morethe Martinez area, I had to do my shopping around. Yes, I have triple AAA but there cost was well over $300 for my battery and installation. The store itself is pretty small, the battery selection was not that great and the shelves looked a bit empty. Definitely smells like an auto store. I was able to go on to their website and find the battery I needed at the right price. The cost was about $175 with a $20 deposit fee that was returned when I gave them my old battery. Since ordering it online, I thought it would be quicker. When I went to go pick it up, there was a mishap and it took the poor employee forever to find it. He went back in to the warehouse and looked for it, talked to other employees, and come to find out. It was on the shelf of the store..... I could have pulled it. Anyways, don't expect much. Come here for your car parts and leave. They definitely do not have any special parts you may need. They did advise me to head over to the dealership as it may be the only way to get this piece. Thanked him for the advice! There are a bunch of teenagers that work there so I'm not sure how knowledgeable they are about cars. But I can always be wrong.

Been my go-to car parts store for decades due to knowledgeable staff, likelihood of having needed…read moreparts in stock or next-day available, plus reasonably competitive pricing.

Great experience yesterday at Monument car parts, San Ramon. I was detailing a clients car and the…read moreclient also wanted me to change out the wiper blades. No probllem as i had done this 50 plus sets before. Well, the normal loop kind it turns out. This 2015 Ford Explorer had a metal nub on the end after I broke off a piece of plastic. I was in Ut-Oh land thinking I broke something. I spent 30 minutes trying to figure out as the rain increased by the minute. Off to Monument with much hope. Deborah, greeted me with a smile as I entered. I said I HOPE you can help. I explained the mid-evil wiper control arm. She removed the normal car install loop part and installed an entire new insert, and pulled out a part of that insert and quietly said its was ready for instal. I was still doubtful of this witchcraft and a happy ending. Deborah came outside and installed the first one explaining each step. She might as well had been speaking Swahili and I would've understood better. Luckily, seeing me deer in the headlight confusion, she also installed the second one. I had bought nothing from the store and she treated me like a Monument highroller. Excellent/outstanding customer service from her. I was beyond fortunate that she had the patience and knowledge to solve my Rubiks cube. This will be my go to place no doubt in the future. ( I'll call first and ask Deborah is working :)). Thank you Deborah for all your help you made me and my Unknowing client very happy. Deborah- 10 out of 10 stars!

They are now closed permanently. I'm told corporate people from Napa showed up out of the blue and…read moreabruptly closed the store without warning. The employees were laid off and kicked to the curb. The employees were really good guys. I'm going to do my best to avoid using Napa whenever possible.

This store has gone to absolute shit since Paul And Jim sold…read moreto corporate. Corporate fired them after the sale and brought a new crew in. The only person left from the old crew is Ted. He is also the only one that knows what he's doing. The new younger staff talks shit about Ted and the other guys all the time. Lost my business. Been shopping here for over 20 years. No more. They don't stock half the oil they used to, they don't stock parts for older cars anymore, the younger crew doesn't know jack fucking shit. Instead of talking shit about Ted, maybe learn from him. Such a shame that such a good auto parts store has gone to complete shit. Monument has my business now.