5-28-26- Anish took great care of all the customers. He was working solo since his co-worker was on break. The line didn't seem to phase his customer service skills. Store is clean, well stocked with 31 flavors of deliciousness. Kids each got a Creature Creation, there was even an app promo for BOGO 50% off. Thank you! read more

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The workers anish, KC, and parker were very nice and patient with me and my friends and made our experience very pleasant. Would come back any time. read more

I had a wonderful visit at Baskin Robbins in Gilbert. The space was very clean, welcoming, and beautifully put together, and the entire staff was genuinely friendly from the moment I walked in. Rebecca was especially wonderful. She was warm, helpful, and made the whole experience feel personal instead of rushed with all our orders. And to say we had a large crowd which some would not appreciate. You can really tell she cares about the people who come in and about the quality of the service. Overall, it was an excellent experience and I will absolutely be coming back to this location. I highly recommend Baskin Ribbons if you are looking for a clean, friendly place with great service and a welcoming atmosphere. And of course everything ordered was great!!! read more

This is my favorite location to get ice cream. It's very clean and they had so many flavors stocked up. Rebecca is amazing at making cakes. And I loved how creative she gets. I will definitely be coming back. read more

The store was clean and quiet when I arrived and during my stay. I liked that. The service was also quick. They have many flavors, but my favorites are the following: **Gold Medal Ribbon Ice Cream - A combo of chocolate and vanilla flavored ice creams swirled with a caramel ribbon. *Mint Chocolate Chip Ice Cream *OREO Cookies 'n Cream Ice Cream *Chocolate Ice Cream - Rich white chocolate flavored mousse ice cream swirled with even richer milk chocolate flavored mousse ice cream. *Chocolate Chip Ice Cream - Vanilla flavored ice cream loaded with semi-sweet chocolate chips. *Chocolate Chip Cookie Dough Ice Cream - Vanilla flavored ice cream with cookie dough and chocolate flavored chips. *Chocolate Fudge Ice Cream *Chocolate Ice Cream *Triple Mango - Mango ice cream with real mango pieces, swirled with a rich mango sorbet and finished with a sweet mango ribbon. *Cotton Candy Ice Cream *Very Berry Strawberry Ice Cream - Delectably delicious strawberry ice cream loaded with real strawberries. *Winter White Chocolate - Wintery White Chocolate flavored Ice Cream with a flurry of Chocolate flavored Coated Cherry Pieces & Cherry Swirls. **Strawberry Cheesecake Ice Cream - Cheesecake flavored ice cream loaded with cheesecake pieces and tied up with a ribbon of strawberry flavor. **Icing on the Cake - Cake flavored ice cream with cake pieces, frosting bits, and a candy confetti ribbon. I like the ice cream flavors without nuts. The icing on the cake flavor has a strong streak of icing or frosting in it for those who love that. The strawberry cheesecake has tart cheesecake pieces that really pop with flavor against the cheesecake flavored ice cream which is a little more toned down. The Gold Medal Ribbon Ice Cream tastes good with the chocolate and vanilla ice creams swirled with caramel. As long as there are no nuts. read more

Baskin Robbins - a bowl of ice cream and a spoon - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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Love this place. The Cotton Candy ice cream is a personal favorite. I love it in a shake. If the prices were a little lower, I'd get it every day. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

Customer service not great. Wanted a clown cone for my son's birthday and wanted to be sure I could get one, so I stopped in about a week before to ask if I should order it or what the best approach was. The worker said they usually make a bunch and stock the freezer first thing in the morning, so as long as I didn't come too late in the day there would be plenty. To be sure, I then asked if I should place an order and he said it wasn't needed. The day before the party, I got a weird feeling and decided I'd go get it a day early just to be sure I had it. Sure enough, at noon on a Friday, the shop was empty and there were no clown cones. I asked the worker if they had any and she just said "No." Lol. So I asked when they would...?!! And she told me whenever they got around to making them. ?!! Like what?! I told her the whole story about what the other guy told me. She finally begrudgingly asked what flavor I wanted and she would write up an order for it to be made the next day. So I had to come back a third day for the clown cone. Two stars because it was a good cone, but that was annoying. read more

I went in for a cake for my sister in laws birthday and Amelia helped me. She was absolutely wonderful. She said it was her second time writing on a cake and she did an amazing job! We appreciate it! read more

So I ordered a $40 cake on Wednesday to pick up Friday and it's not ready and it's the wrong cake! Thanks for ruining my sons congratulations on his college acceptance! I need to find a new cake place..., any suggestions By the way-- if you order online you pay $39.99 plus tax for a cake at the store that is $32.99. Bait and switch anyone??? You see the cake I ordered with more than 24 hours notice to get a completely different cake wrong flavors for what? I didn't get what I paid for. Your staff tried to be snarky... worst service yet. I will try coldstone or Dairy Queen before coming back.... You are worse than a sleazy salesman read more

Baskin Robbins - This is the cake I ordered.... Keep in mind they didn't get the flavor correct! Educate your employees and do better - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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Great Baskin Robbins location! I went to get an ice cream cake for my birthday and got an Oreo cookie ice cream cake that was delicious. Fun old pandemic bday at home with just mom and dad! We also got ice cream scoops because why not. I was really happy to see that the girl working there washed her hands in between serving the person before us and serving us our ice cream. She put on new gloves afterward too and wore her mask. There was a partition between her and us when we paid. I was so so glad to see Baskin Robbins taking the pandemic seriously and doing what they can to keep their employees and customers safe. I usually get the chocolate chip cookie dough, but my favorite flavor is the love potion 31. It's seasonal though - I wish they had it year round! read more

Baskin Robbins - a birthday cake on a granite countertop - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

Worst experience ever!!!!! Rude staff!!! Find another place to get your ice cream. Your day will be ruined interacting with this unprofessional, uncaring and rude staff. Rebecca the "owner" entertains the behavior. read more

My daughter recently celebrated her birthday. We are a part of their member program. She received a FREE scoop offer (that expires in just a few days) so decided to go in and use it. Location was clean & fairly busy when we arrived about 2:45 PM. One young man on staff, but only a short wait which was ok because we were deciding on what flavors to get. My daughter got a child's small as her free scoop & went with the Cookie Dough & a Mocha Cappuccino Blast. She really enjoyed the drink. I had a scoop of the Moms Making Cookies which was light and creamy texture with hints of crumbly cookies throughout it. Yum! My husband had 2 scoops of the Peanut Butter Chocolate ice cream in a waffle cone.Wow! Service was good by the ice cream server. He just seemed very quiet and somewhat shy. However, I complemented him on his "perfect" scoops! LOL. Another older gentleman came out to assist shorty after we were done. I'm assuming he was probably the owner? A childhood memory that satisfied a craving. I remember those amazing ice cream cakes I had for serval years when I was a birthday girl. I always LOVED the whip topping frosting the most! read more

Two workers greeted us upon entry. One making waffle cones other offered assistance as soon as she finished with order. Single scoop in cake cone and small milk shake cost just under $12. Ice cream was really good and place was clean. read more

Fun times at BR. Heard they had been vegan options and had a coupon for a free ice cream, so dropped by the local BR. Waited in line for 30+ minutes. Had time to check out the non-dairy offerings, considered leaving and trying my luck at another location when I only saw daiquiri ice, but chose to wait since I like daiquiris. I get my order and at checkout am told that they don't think they can take the coupon since it's family Tuesday and there's already a discount. I asked, "Sooo do you want it back?" She said, "It's up to you," so I handed the cone back and walked away. I'll try my luck at another location and hopefully get to try a more interesting flavor. Gave it a 3 star because I'm generous and don't want my experience to deter others, especially since there are a wide range of dairy options for those who like it. The staff was actively keeping the ice cream tubs full, the location was clean and people were really professional and getting things done. read more

Always a great place to get ice cream. Lots to choose from, clean updated facility, friendly staff and reasonable prices, even these days.

I went too Baskin Robbin's today and it was amazing! The cashier, Carly Bowe was incredibly nice and she was quick! The food was delicious and both my sister and i enjoyed our scoop!! the whole building was cool and we enjoyed the way it was decorated! we especially enjoyed the little men around that we have to find! read more

The coolers where they keep the milk behind the counter has mold in it and on the walls as well

Service was terrible. Young guys that were not trained well. Did not know how to take an order for a cake. Paid for it, then got a call the day I was supposed to pick up saying they need additional money to fulfill the order. Very strange read more

Dirty and poorly ran. Stopped in during the early afternoon and encountered a very rude staff (the evening workers are typically very pleasant) but the early afternoon crew was rude and the place was filthy. read more

Placed my order, received 2 of 3 items and 10 minutes later realized no one was working on the last time When I asked I was told the some door dash orders had come in so they had to switch to those first. It took 20 minutes to get my last item. Won't be back. read more

Haven't been in a Baskin Robbins in 40 years - always loved mint chip when I was young. Went into the store - looked at all the flavors and said to the girl that it appears they don't have mint chip anymore - she said they do and pointed to a gray colored ice cream with some dark spots. I ordered one scoop - Yuck! There was no mint flavor and the dark spots turned out to be ice crystals! Horrible experience - probably will never go back! read more

When I was a kid I loved Baskin Robbins. Who didn't? They had 31 different ice cream choices, and the ice cream was good. Well, it doesn't seem to me the ice cream is that good anymore. Or maybe my standards have changed. But compared to all natural ice creams you can get in the grocery, and gelato you can get in a gelato shop, this just doesn't measure up. I can't say it's "bad". It's not. But it's just not competitive with those other options. The employees I encountered were fine. Friendly and providing good service. But the product just didn't impress. And the quantity was a bit skimpy. read more

Poor customer service. Stood in line at service counter for 15 min. No one helped me even when I asked. Many people came and went as It was not overly busy. read more

Called ahead for a Grasshopper pie, they did not have any due to a shortage of of the pie shell. Rebecca offered to make me one with a different shell and it was fabulous. And she did it in 2 hours instead of the normal 24 hour timeframe. It was a favorite for my sons birthday. She went above and beyond! Will definitely make sure we visit your location more often. Thank you. read more

Very friendly staff. They are always willing to give the kids all of the samples that they want until they make up their mind. ** Tuesday is $1 scoop night! read more

Just had a pretty awful/embarrassing experience here, so I felt compelled to download this app and let someone know. My co-workers told me to come here for a treat on my birthday. The employee behind the counter rudely told me that I had to download the app to get anything, so after spending 10 minutes there in the store doing so on my phone, I then showed it to her and asked her about the promotion. She proceeded to say "umm I'm not sure I've never seen the app before, hold on" and then asked her boss--who must have just told her to tell me to F off or something. She came back saying "it takes 24 hours to get anything" and I said "in 24 hours it won't be my birthday" and she said, "yeah, I'm sorry... happy birthday" Embarrassing, rude staff, pointless visit. I did not try the ice cream. read more

(5/23/2018) at 7:54pm.. I Called and asked if I could get an order for pickup. Sounded busy. Whatever employee (female) answered the phone gave me a super sharp "no" as if I was stupid for asking. Followed by "no, no you can't! BYE." She legitimately yelled "bye", and hung up. INSANE. I'm floored. I feel bad for whoever owns this place. His or her employees are seriously letting them down. read more

I came to this establishment and the place was decently clean. But I had to wait a while because the employee that was serving me was on her phone. I ordered oreo flavor but she gave me chocolate chip which was bad enough. but when I got my ice-cream there was hair on it! This was due to the negligence of the worker because she had a ponytail on instead of something to prevent food contamination. Please do something about this. read more

I went in to this location to redeem my gift card that was given to me as a gift. I am frequently dieting so I decided to purchase smaller & multiple gift cards, that I could give away to my students. The cashier was not able to Complete my transaction so he called the owner. He came back and said you can't purchase gift cards with gift cards. I requested to speak with the owner and she told me the same thing, you can't purchase gift cards with a gift cards. I've worked and have shopped at many businesses and I've never ran into this kind of predicament. The owner could have given me an explanation of why I couldn't purchase gift cards with an equal amount of gift card and shown a sign of being apologetic. In my book the customer is always right and if not, the business should at least pretend to be sorry for not being able to help them. read more

Few times in my life have I experienced such terrible customer service!!!! These kids working here have not been trained properly from how to run the cash register, knowing how to make shakes, scoop ice-cream, heat hot fudge, to walking in the back leaving one person to serve more than 10 people standing in line. Everytime I come there is a new kid that doesn't know how to do anything and the senior employee is always in the back and won't come out to help! I see people walking out frustrated everytime I stop by. Jim the owner is a complete jerk, who doesn't know how to run a business. Can't they get a competent business owner in this busy store? In saying Bye to B&R and taking my business to Coldstone. read more

I had coupons from the Entertainment Book, so thought, what the heck I'm always down for a deal. However, I don't think I'll be returning to this location. The high school age girls working here had serious attitude both times I went. My fiance asked if the peanut butter sauce was good and she just stared at him and said, "I guess". For the price, the two sundaes we got were so small. There was no outside seating. There are so many local ice cream shops around town, like Udder Delights, that are so much better (service, value, taste) that we have no need to go here again. read more

Since the store has been renovated and re-opened recently in 2017, this location on Gilbert & williamsfield has had the worst customer service not only with employees but the owners as well (Jim Wise). They don't care about their customers just their pocket book. We go there a few times a week with our family and have for years. One evening the employee shorted us on our change, the next time they said they couldn't give us a military discount because they didn't know how, the next day the employee said they gave us our 10% military discount but only gave us a (.10cent) discount lol. Everytime we've gone since the new re opening the serving size has been quite a bit smaller than it usually is yet the cost has increased. Why?? That is frustrating because we pay more for quality yet get less. When my husband called to talk to the owner Jim Wise, and we let him know about the teenage girl that gave us the ten cent discount he told us, that was his wife, and that we we're the only ones with a problem and nothing was wrong with his customer service. We then called corporate, they apologized and said Jim wise would be calling us to apologize, we never recieved a call from Jim. That basically told us he doesn't care or have time for his customers. He also said he didn't have to give a military discount which tells me he does not appreciate his freedom or those that fight and sacrifice their lives for his freedom. When we took our 5 kids to canes they had zero problem giving us a military discount, infact the manager told the employee he had no problem discouting $3.00 for someone that is willing to put their life on the line for his freedom, then he thanked my husband for his service. Now that's patriotism. We take our family of 7 out regularly but will never go to Baskin Robbins again. Only businesses that honor our military and give the good service we are paying for will get our money. read more

Took my little here last night for her free birthday ice cream cone, because she's a member of the Baskin Robbins Birthday Club. I sincerely don't understand the negative reviews!! The place was spotlessly clean, the music wasn't too loud, and the teenage boy working behind the counter was friendly and even wished my daughter a happy birthday! Perhaps my only criticism was that there isn't an option to add a tip for the counter employee on the receipt, and I never carry cash anymore, so I couldn't tip the friendly counter employee! Yes, I would come back here in a heartbeat, in fact I plan on it. :) read more

I've always loved Baskin Robbins. They're just now bringing them back to Oklahoma. Visiting AZ and the rest of the west coast for 2 weeks. Just wanted to give a shout out to the new owner Jim for being so courteous, he's a real stellar man. The parlor was clean (including the bathroom!) Thanks Jim! Keep up the good work, you're doing great! Sitting here still and a woman came in with her 3 children are here and she's kind of a snob. Jim, way to stay professional. Seriously, he's a great man. read more

Picked up an ice cream cake to celebrate my daughter's 12th birthday. Staff was friendly and the cake was delicious! read more

Baskin Robbins - Super cute ice cream cake for my daughter's birthday! - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

I took my son on a mini date for ice cream, the two gentlemen there were very kind and patient while my 3 year old picked his and my flavors. Given that I let my 3 yo pick my cone and ice cream he reassured me that it was the softest ice cream and very good. He was knowledgeable about what they had and rest assured it was delectable! I let my son get another one as the prices were great and they gave you good portions on top of the yummy ice cream! read more

I ordered a cake with the proper notice the flavor was great because Baskin Robbins ice cream always aims to please however the decoration was horrible it looked like a 10 year old wrote the happy birthday sign. It looks like they wrote it once made a mistake removed it and wrote it again because all of the frosting around the writing was pink and the writing was red. The cake was smaller than I paid for I will not be returning here for any Specialty Cake occasion. read more

I've never had good service here. The younger employees seem better than the older ones which is unfortunate. The flavors are amazing, like any Baskin Robbins, but the service of the older employees is mediocre at most. The older gentleman seems mundane and confused whenever I am in this store. There was a man with a beard a few times ago and he didn't speak and really wasn't personable at all. Whenever the younger boys and girls are there they provide excellent service and a smile. To the manager of this store -- rethink having the older man work there!! I haven't seen him in a while but Lord knows the next time I go in it will be him serving men read more

Its ice cream. What else can I say? It's really good ice cream!!! Will go back over and over again.

My family has been coming here for years ! About a year ago I think they got new owners ... seems like this place is operated much better now. Tonight it was busy but the girl behind the counter kaelyn was so nice and kept talking to us and our kids while we were waiting in line . You can tell that The kiddos they have working here really love their job because they are always really happy & it's nice to be served by the same person. Familiar faces and they even remember your order - which my kids think is pretty cool !!! We will continue coming here with our families . Thanks for the great ice cream!!! read more