Placed an order for pick up last night the Tokyo for two. Was super excited to try this as the price seemed like a great deal. When I got home the salads and the wing sauce were not in the bag. Which was extremely frustrating as the wings are super dry without the sauce and I tipped 20% on a pick up order that wasn't packed right. Food was still good but if it says includes salads I expect to get them and how the sauce that goes with the main dish ended up not being included I don't know read more

Customer service was top notch. Our drinks kept coming. We never had to flag anyone down. Our chef, Long, was amazing, funny, experienced and engaging with my kids. They absolutely loved him. My 5 year old loved the onion ring fire. The manager visited our table to make sure everything was ok and she was a sweetheart as well. The food was cooked to our request and everything tasted deeelish!!!! One of thee best family dinner outings we've had. read more

After contacting the manager and receiving a sincere and heartfelt apology we decided to return to this location. The reason for a delayed update was that we only use Benihana or restaurants of this caliber for special occasions. We had a great experience and great service, will definitely return. read more

This is more of an experience. I never heard of Benihana so I had no expectations. Boy, did I have fun. Our cook kept telling jokes/puns the whole time while cooking our order. He was had such a dead pan delivery it was hilarious. He grabbed a sesame container opened it and said "Open Sesame". It's a good pun I will use on unsuspecting victims. He did an amazing job answering questions while cooking. For example, the tuna dish was his favorite to cook and when someone asked why, he gave a full nicely detailed answer. service was always available, the food tasted good, the crew enjoyed working. I highly recommend. read more

My husband, my kids, and I rarely have any time altogether and we decided to dine at Benihana's Chandler tonight. The service was ok. The server was on top of things, but she had a strange, "cocky" attitude. Made me very uncomfortable... and it's tough to explain. Mainly sarcasm and very passive with us. Then our chef showed up, and right when he started the "show", he accidentally tossed a spatula into my daughters lap. From there, no tricks at all! It was a 110% boring experience. The entire table (my husband, my 2 kids & I), and another family of 4) sat there quiet waiting for some kind of entertainment from the chef to take place. That's what Benihana is all about, right!? And to top it off, the food was under seasoned and had no flavor. I honestly think our chef was new, and needed some training. But in that case, he shouldn't be placed on the floor on the busiest day of the week (Saturday). We paid over $220, and it was not even worth it... I'm sorry to say. :-( read more

My family loves Hibachi and frequent similar restaurants regularly. I would say the cooks were just a little cheesey and most of what he said was just telling us what he was doing "cutting the chicken". That part isn't that important to me though so I wouldn't let that ruin the experience. The food was just ok, I would say it was not seasoned near as much as we are accustomed to. Most places like this give you the vegetables together but for some reason he served them separately, seems strange to give someone a pile of grilled onions when they dont have anything else on their plate to eat it with. Overall the I have paid less for better flavored food, but I didn't hate it. read more

I try to go to Benihana's as often as i can , I usually make it in once a week I order the hibachi supreme an I just love it. 02/15/2020 I have never been so disrespected by a server, Kevin was absolutely horrible worst server I have ever had coming to Benihana's. He was slow for one it took 25 minutes for us to get our drinks I made a complaint! I'm thinking he heard our complaint because it only went down hill from there! He didn't do a good job hiding his frustrations! Considering that the server station was pretty close to our table.. I could see him mad at our table very clear an obvious! An just when I was about to ask for a different server KEVIN switched to different table an we had a new server she was very friends! Ps : KEVIN was so bad that when the never server came with our salads that's after the soup we stil didn't have forks so yess we had to wait while our salad was sitting in the table for our server to run back to grab us Forks it was honestly my worst experience, Kevin's lack of education with Benihana's standards he should be trained more. His Attitude was horrible. Waiting for forks was horrible! Waiting for drinks was horrible Kevin talking crap under his breath was horrible! Kevin Kevin Kevin Kevin Kevin Kevin HAS MADE MY EXPERIENCE WELL THE WHOLE TABLE I WAS AT VALENTINES DAY DINNER horrible an he never said sorry about waiting 25 minutes for drinks! read more

First time customer and not impressed. Service not good. We were told they were down bartenders and a chef. So we are told our meal will be delayed and they offered free appetizers . Really doesn't seem like that is the customers concern. Definitely would not recommend this establishment. read more

It was our first time trying this establishment ever. We made a reservation and got sat almost immediately. Food took a long time to get started as for some reason our grill wasn't turned on so when they cook came it wasn't hot and he left until it was ready to cook on. Honestly, our server (Vanessa) was sooo rude to the other party sat at our table it was almost hard watch. She forgot half of our drinks twice. She never took empty salad or soup bowls off the table so the cook had to take them off and find somewhere to put them while trying to cook for us. She then argued out loud so rudely with couple next to us who had thought they ordered lobster. But she couldn't even get an ice cream order right at the end...(took her 3x) to bring 6 people ice cream, so who knows if he had ordered the right thing and she just was trying to cover her butt. She clearly didn't want to be there and doesn't know what customer service is. I've never seen anything like it. Never smiled, was rude the whole time. She missed out on a great tip. We made sure to tip our cook out in cash. As we weren't pleased at all with her service. I'll probably never come back, she left a sour taste in my mouth when I now think of this establishment. It being our first time and all. 130 dollars spent for what?! read more

Wow I have been to This chain in many state. When we walked in we were greeted by the host who told us if we didn't have a reservation we would have to sit in the bar. She just pointed without looking at the bar (the bar is not visible from the hostess station). Our servers were two girls. I am not sure if one was training or not. But our service was horrible. The food was not good either. This restaurant can be expensive, so when the food quality is bad it is no longer worth the visit. By the way I work in the service industry for tips, so judging by the attitude and arrogance we were meet with our service staff they should not have made much money. read more

This place is always so much fun! We went for a team dinner and the manager was so great with his entertaining song performance! I highly recommend this location!! read more

Last night was my first time ever at Benihana. With all the talk, I expected the great show of food preparation, but I had an expectation that the food would be tasty. I felt it was very mediocre. The food didn't have much flavor and lacked salt. Of course, there is no salt on the table. My favorite part of steak anywhere is the steak sauce. They have no steak sauce. None. Period. Finally they serve Pepsi products and I'm a Coke fan. Just wasn't at all what I expected. The chef was fun, entertaining and funny, but we just paid $175 for four people to have dinner! read more

Let's call Benihana for what it is: Expensive entertainment. We took our family to celebrate a birthday (which it appears everyone does this as we heard the birthday song screamed about the restaurant through the entire evening) and were seated with another couple (they do their best to fill all seats around the grill). Our 6-year old daughter LOVED the "performance" - the onion volcano of fire being her favorite part. And she tried everything, which was really cool to see! Our server was a little bit impatient or short with us, not saying more than a few words- but she was attentive and always made sure our water glasses were kept full along with our alcohol orders. It's fun watching the "show" as your food is cooked in front of you. Our chef had a good personality and chatted through the evening, making small talk and cracking jokes while he prepared our orders. The table ordered shrimp, filet, and chicken with fried rice (you gotta get the fried rice) so we all had plenty to eat. I believe most meals are served in five courses. You'll start off with a Japanese onion soup, move to a ginger dressed salad, then on to fried rice, the main course (protein with grilled vegetables) and finally served a scoop of ice cream. It's a lot of food but your given plenty of time to enjoy it. Between the ordering, setup, show, and eating prepare for a 2+ hour experience. But again, it's fun and the entertainment is what you are paying for. The food is obviously fresh since it's cooked right in front of you, but you are limited to your options outside of the protein. Our party of five, with drinks, ran about $300 with tip so it's not a cheap meal. Benihana is one of those "every 5 years on a special occasion" kind of places. See you in another five years! read more

The cost was $40.00 a plate for 5 people before tip with no alcoholic drinks which I thought was extremely expensive. The wait was very long for the meal even though we had a reservation. The place was clean, the chef cooking the food at the table was very nice and he did a good job but not enough to offset the long wait and the high price and I will not be going back. I have to say the place was mobbed so apparently others seem to not mind paying the 40.00 a plate price and dealing with the long wait. Covid has limited choices of restaurants but until the buffets open up I will be eating at home since the experiences I have had at restaurants during the china virus days have been horrible. read more

So overpriced and not even good. Plus it's a bummer to sit next to a ton of people when you want to just talk with your friends or spouse only. read more

Had dinner here the other night for my birthday. I've been to teppanyaki restaurants before and have had a good time as the chef always told jokes while he was cooking and really kept us entertained throwing stuff up in the air. So we decided to try Benihana's. Unfortunately, I think maybe our chef was new as he really just concentrated on his cooking and didn't tell a single joke. His "performance" was boring, I think he only got 2 shrimp tails in his hat! The food was very pricey, but the shrimp was tasty. You need to eat as you go otherwise the food gets cold. They brought the rice too early and it sat there getting cold while the chef was cooking the meats. They need little rice pots with a lid instead of the bowls. They also kept pushing the birthday club and the manager even came around and handed each of us a form to fill out. This just wasn't the experience I was hoping for. read more

Atmosphere is great. Birthday celebration with family and Friends... Everyone very friendly..service was great. I was not impressed with the food so much. Just not my thing. I had the salad which came with alot of extras, very filling, but nothing special..sorry! But the restuarant was very busy. read more

Just got back from our yearly birthday visit. Hey, they give you a $30 gift card to use on your birthday so I'm sold. Top notch experience throughout the night. Over the years, we always get the same lady trying to upsell all the food and drinks. I always go with the mojito (two or three) followed by a Kirin. Yum Yum. I had the filet mignon and shrimp. Awesome. The best part, of course, is the chef. Here, it's either hit or miss. One year we got a Mexican woman and it just wasn't the same. This year, we had Chu and he was excellent. (Though he told us how to say I Love You in Japanese and I pointed out that it was Chinese - he was a little surprised :-) Also, my 6 year old came up to me during dinner and whispered, "mommy, if you made salad like this I would eat it every night." Quick, get me the recipe!!!! Something I've always wondered is whether you're supposed to tip the chef, so I asked on the way out. The manager told me that the chef and waitress split the tip 50/50 but the chef always appreciates something extra. Don't we all :-) read more

Went here on Wednesday to take advantage of the $30 certificate. It was quite busy, which probably shouldn't of been a shock, location and all, so had to wait awhile but that is the risk of not getting reservations right? =P. Anyways, spent time in the bar which was nice, the bartenders were willing to answer questions, though not always the most chatty, but I think that was due more to how busy it was then not being friendly. The happy hour prices looked pretty good, $2 hot sake, $3 beer, $4-5 cocktails. Sushi was also on the cheap, Nigiri was from about 1.25-2 dollars I believe, and the other rolls ran from 3-5 dollars at the worst. They also have some non-sushi appetizers on there. Once we got a table, we were paired with another group, which was actually a nice experience as I do like the communal type seating stuff. Granted if you have a small group and not a fan of eating with strangers, might not like it much. Since it is a place I always consider more about a show then the food, going to start with that first. The show was eh, they do some of the knife play stuff, and a few things here and there, but honestly it wasn't all that exciting compared to the other place I've been (Sakura). The chef was friendly though, and the server was personable so that is a plus. Otherwise was a bit disappointed with the show portion of the meal. As for the food, I had the Filet Mignon and lobster tail. The filet was supposed to be medium, but came out more medium well in my opinion. It was lightly seasoned, leaving mostly a beef flavor then anything else. Now it had a good beef flavor, so by no means complaining just like a bit more seasoning personally. The lobster tail was good, buttery from the butter, but more importantly nice and sweet. How it is to other lobster tails? can't really tell you as I don't eat it that much (college students don't exactly have that sort of cash you know? =P). But again thought it was good, wasn't fishy and nice and sweet. At the end it came with a choice of ice cream, I tried the green tea ice cream which about the same as any other green tea ice cream I've had. Basically its sweet, with a hint of green tea taste, and that is about it. They have to sing to you of course, and they take a picture which they give you with a code you can access for up to 60 days (I believe) to download it, which is a nice touch. For the money, I really wouldn't go unless I had the certificate, however I would go back for the happy hour, probably my favorite thing of the whole night. read more

Went here for my birthday dinner and it was my first time. I thought the food was pretty good but the show of them cooking it was amazing!

I normally enjoy my meals at Benihana. But it took over an hour to even get the soup served. The service was terrible and the whole process took longer than expected. I am used to very quick service at Benihana. I normally don't leave reviews on yelp but I felt this visit warranted a 1 star review. I hope management sees this review. I am very disappointed with tonight's dinner. I had movie plans after & had to get my ticket refunded because the service too so long. I expected more from Benihana when I'm paying $30+ a plate. read more

So the Benihana manager reached out and wanted to make things right with what happen last time, so they sent gift certificates to come back so that was a good move to make things right. So I will be trying it again and I will update everyone when I do go. To Be Continued..... read more

The ceiling is covered in 3 inches of dust and the floor looks like it's never been cleaned there is dust everywhere so unhealthy and the cooks are sweaty and smell bad. The tables are sticky. Please clean the dining room ASAP before someone gets sick read more

I have been to Benihana all over the country , this is by far the worst , 3rd time here , and portion was so small , not enough for 1 person , made mistake to get food to go , pictures are attached , 43$ !!!!!!!! Ridiculous read more

Benihana - Chandler - 3 shrimp tails , 1 half shrimp - Sushi Bars Near Me - Chandler, Arizona

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Absolutely Rude. I made a reservation for a surprise birthday celebration. The hostess said they are unable to seat us until all people in party arrive. Ridiculous they were unable to accommodate. Poor customer service. 1/2 star Just lost my business. I almost am going to email there corporate office. read more

We had a reservation for 5pm tonight. As soon as we walked in someone at the front desk ignored us because tbey were arguing with another customer. The person behind the desk was being very loud & threatning to call the police (which they did) on the people inquiring why it was taking so long to be seayed with a reservation. We waited an hour past the time of our reservation to be seated. Once seated my 6yr old son got someone's old gum on his hand from his seat. I dod not use the mens restroom, but did use the womes restroom with my daughter. I have been in restrooms of amusement parks that were cleaner. My husband told me someone got sick in the mens restroom all over the walls & floors. We used to go often but after this experience we will not be back. read more

I would give zero stars if I could. So many problems and I'm usually not one to complain! Forget plans for after if you intend to eat here, reservation times are pointless. Reservation was for 6:15 and we were seated 20 minutes later. After that, we waited another 20 minutes at the table, just seated no drinks or anything. Finally someone from the table went and got a hostess and she informed us the server didn't know we were seated. A whole table somehow evades the eye? I was excited for a drink but of course, they were out of anything I was interested in. The server was rude and constantly rushing us. She messed up my fiancés order. He ordered the trio and was given lobster? We were talking and the chef plopped it on his plate. He never got his chicken and shrimp - plus the lobster was a $2 difference so basically he was served a useless meal. The chef talked so quietly we had to ask him to repeat a couple times. He also seemed upset at my fiancé even though it was the server messed up. The chicken I ordered was covered in pepper that burned my throat, it was way too much. Everything, such as the vegetables, was smothered in pepper. I couldn't eat anything but the rice, which was just as bad. The steamed rice was so very dry and chewy and came out cold. It was my first time there, and my fiancés birthday. No photo was taken, no singing. It was another lady's birthday at the table and she asked us to take her photo since the sever didn't. The server and chef both knew it was a birthday since it was asked in the beginning. I am very upset and can't believe a place like this is in business. Birthday dinner ruined. I am appalled at the lack and service and quality. Jaime was our server and just couldn't get anything right. There were a couple other things but I think this is long enough. Do not go here under any circumstances. I will be warning everyone to stay away! read more

Rude, rude, rude! The manager was so rude! We came in, explained that we were here for a baby shower and that I was instructed to get appetizers ordered. They refused to do that - told us they wouldn't seat us until our ENTIRE party (40 people) arrived. I asked if that was really reasonable, given the size of the waiting area and the unlikely happening of all 40 people showing up at the same exact time. The manager was so nasty - he flat out said he won't do it - he will NOT sit a table until at least ten people are here.... I said, 10? Before you were saying 40.... so is it 10 or is it 40? He finally agreed to seat us once 10 people arrived... thank god. Please note that it wasn't so much the message that was so awful - it was the nasty tone and the body language. Granted, what he was saying wasn't what was agreed upon during the two phone conversations and the one face-to-face meeting about the event - but the issue truly was in the delivery. He was down right nasty. Moving on to when we finally got seated...Our server Ryan, was AMAZING. He was SO friendly, full of jokes and always smiling. From the moment we got seated, the experience completely changed from an F to an A. Carlos and Kevin were our chefs... again, amazing!! Friendly, accommodating, great at what they do... telling jokes the entire time and engaging their audience. I am amazed that the three servers/chefs were able to turn this around and make it such an amazing experience. They took a completely ruined baby shower and turned it into the party it was supposed to be. The manager needs more training. read more

They have lunch prices even on the weekends. They food always taste good. You can sit in the bar and get the same food as at the tables. If you don't want to sit at the tables. Service is always good as well. read more

Benihana - Chandler - Onion soup before the meal. - Sushi Bars Near Me - Chandler, Arizona

Wow... What happened to this place I hadn't eaten in this place for about 5 years. And damn we walked In the host was not friendly . The cleanliness of the restaurant is very poor. Honestly I just felt like I was in Golden corral. That's too bad are used to really like this place. read more

This was my problem at Benihana's. I went for a birthday coupon celebration with my husband. We we're seated at the grill with five other people who were great. The cook burnt Grill not once but, twice. The cook conversation wasn't fit for the table, LOL they spoke about cooking Dogs and all of that it entailed. The fried rice was dry and scorched, it wasn't as good as I usually get at Benihanas. The staff was extremely nice read more

Great experience here. Love that they cook the food in front of you. Cooks and waiters are great. Restaurant looks great inside and out. I recommend the lobster roll and yakisoba. read more

I am so dissapointed in Benihana Chandler. Last night 6 of us dined there for 3 Birthday Celebrations and shared a table with a couple who was also celebrating a Birthday. We had a 715pm reservation, got seated on time, got a Chef at 845pm. Our waiter came at 830pm n said that his Manager is giving free appetizers for the wait, this is after we had our Soup n Salad. Around this time we let the server know that two guests found hair in their soup, he said the Manager will be over to discuss. The Manager never came so my friend flagged him down to inform him n he disregarded her complaint and walked off. We found out that this was the District Manager. He never comes back as requested. Our Chef comes rushing us through the service because he says there's only 5 Chefs for the whole restaurant and he's being yelled at in the back to quickly finish our meal. Burned food, not enough rice prepared, waiter was overwhelmed and I blame Management. Instead of seating more tables they should have delayed others reservations or turned people away. Three out of six of us was first n last time guests. We got 15% off the bill but that's not sufficient at all. The Chefs portion of the meal is the main attraction n Benihana Chandler failed last night. read more

Benihana - Chandler - This was my plate from last night. Burned zucchini, overcooked Lobster, rice made elsewhere bc not enough made treated funny. - Sushi Bars Near Me - Chandler, Arizona

This Maui character is a riot, literally makes the Benihana experience. All 5 stars go to Maui. Maui if you're reading this, you're a G and your cookin karate is ready for Master Chef show. read more

Q was great! Funny dad jokes and the food was delicious! Our team definitely will be coming back for another lunch.

Chandler, AZ. Party of 8. The service was good, food was very slow in coming so they brought California rolls to tide us over until the chef was ready to cook. Chef was fun. Soup was good, salad was ok, fried rice lacked flavor, Hibachi chicken was dry and flavorless, shrimp was just ok, steak was pretty good. There was not enough zucchini and fresh veggies. Food was way overpriced for not tasting good at all. read more

I eat at benihanna on a daily basis (more than 10 times a month) This location is great compared to Scottsdale. The service is faster and the food is always cooked to perfection. Waitress are also nicer and listen to the customers. Ryan is great and is a prime example of great customer service. I will return here and recommend to others. London. read more

This place was great as always! Our Chef John was super nice, funny, and made excellent food! Our server Kiera was very nice and friendly as well! Very happy, will come back again!! read more

This restaurant has now adopted a policy in which the birthday coupon they email you has to be printed. It cannot be scanned anymore. This was not informed to us when we called in and asked and they were not accommodating at all. They said the only option was to drive to a kinkos. What a disappointment. My family and friends will find better options. I would advise to others to do so as well. read more

I've visited numerous Benihana locations in Southern California and I figured while on vacation we go to Arizona and celebrate my boyfriends birthday. The hostess was very rude and had a horrible attitude! She was not friendly at all! Our waiter was very nice and chef. I would come here for that but when I walked in I did not feel welcomed at all! I love Benihana's but maybe this location does not deserve a return visit! read more