I highly recommend coming here for happy hour... We got there right at 5 and we were the only people in the lounge area which usually means good service...I was right. Our server was excellent! The plum wine is delicious and only $5 a glass. We decided to order a plethora of items and I think we picked all the right ones. Teriyaki wings...perfectly crisp and just the right amount of spice. The spicy tuna roll was just okay, it wasn't bad by any means but it was just your typical spicy tuna roll. Pan-Fried Beef Gyoza Dumplings...very good! Now for the drum roll please......CHILI SHRIMP ROLL!!!!! (see picture) Where do I begin, this is a combination of everything delicious and looks pretty too. It is a somewhat crunchy hand roll on the bottom with rice and crab then a comes a crab and spicy mayo concoction, on top of that is a piece of shrimp tempura...that's not all! The icing on the cake is the jalapeño on top with a dollop of Sriracha. Needless to say, we ended up ordering a second chili shrimp roll, it was THAT good. For all of this delicousness our bill was $28. Everything was under $6. You just can't beat it! read more

Benihana - Cleveland - Sushi Bars Near Me - Cleveland, Ohio

While the waitress, cook and manager were kind, this Benihana has fallen so far. The rest rooms were dirty, an entire section of the restaurant was unbussed (stacked with dirty dishes) and we had to wait for 45 minutes even when we had a reservation. Hard to swallow when charged $200. Food was fine, but it wasn't the experience we remembered. read more

We made a reservation for 7pm. We arrive with our 2 kids after a long trip 5 minutes early and the greeter said that they decided to move our reservation by an hour because they were busy. No phone call at all. Several grills open - just bad service. Poorly run operation read more

Food was pretty good, and the Hibachi chef was fun. However, it took a full hour before we got started. And we were told that the five of us would be good to go after 10 minutes. 25 minutes later they decided to put two strangers on our table. Overall, this place is massively overpriced and I would not recommend it when there are other better quality more reasonably priced Hibachi outlets. And two and a half hours later..... read more

My husband and I have never written a review before, but, we needed to give a shout out. We went to dinner on Friday evening Feb 10th Cleveland location. We haven't been in for a while. Had a small dinner wither a few friends. The same manager was there that we see every time we go. Finally got his name. Ray is outstanding! He is the only guy we ever see running the place! Food was good, service was good! This guy needs some recognition! He been pushing since Covid started! Thank you for such great service! We had a lovely dinner even though the wait was a bit long. read more

Manager is totally rude. I ordered for my family and questioned the order I received. Instead of answering my questions the manager goes off on me and starts yelling about measuring rice. I didn't even complain about how the rice was barely fried and how watery the yum yum sauce was. The manager was so disrespectful I will never go back there and at one point this used to be my favorite restaurant. A couple days later I went to Shintos in Strongsville. I paid less money got more food and the food was delicious. The customer service was great! I paid $22 for a container of rice that's $5 at Shintos. Benihana is a shell of what it used to be with poor quality and poor service that's over priced. read more

The worst customer service I will never eat here again nor will I ever order online. Be prepared for long wait and for the rudest and most incompetent wait staff that you have ever in your life experienced. I wish Benihana corporate would see the disaster that is here. It is a super super shame because the sushi is great. When you deal with poor service it makes the whole thing not worth it. read more

Lawrence was a great chef! Wonderful food! I am very happy to have eaten here for a great dinner.

Great service and food my chef was Flagg. And server was Seleema will come back

Updating my initial review, the food is amazing but not worth the terrible customer service and the shitty manager. Customer service is everything and when you answer the phone like you already got an attitude it makes me not want to eat there anymore. Never going here again or ordering on the phone. Too expensive. read more

Beef Julienne Lunch duo with chicken. I cannot process how this is almost a $20 meal. I asked what happened to the onions and sauce that come with beef Julienne. I was told that when you order the duo they don't give out teriyaki sauce or the onions under the items description. I have been coming to this place for years and the food and service has steadily declined. read more

Benihana - Cleveland - Beef Julienne Lunch duo with chicken. - Sushi Bars Near Me - Cleveland, Ohio

Same complaint as everyone. Reservation 6:30. Seated at 7:45. No chef still at 9:00. Had to leave then because of another commitment at 9:30. I sent the ceo an email and complained on the website. Zero response after a week. They are private equity owned now and it shows! read more

Had a large party of 15. We were split into 2 tables as expected but we also waited 1 hour for our tables to be ready despite making a reservation. The tables were sticky probably from one of the cocktails and not cleaned well. Our waitress was great but the other party's waitress was slacking. Our waitress had to pick up for the other waitress' slack. The soup was good though. The salad was good too. We actually ended up leaving without getting our food. About 2 hours into us being at the restaurant, I approached the wait staff and spoke with the manager. The manager apologized and told us that the chefs would be out in 10 minutes but that the other chef would be coming about 10 minutes later. Honestly, if we would have waited we would have been at the restaurant for at least 4 hours. I will not recommend coming here. They need more chefs and wait staff. They are spread too thin read more

They are making sure they are not overcrowding the customers also you must make a reservation, My server was Jessica she was excellent she was attentive to our needs also with a great attitude. Olivia was our cook she also was excellent her conversation and was entertaining I really enjoyed the meal Ray was the manager he was nice too read more

Yesterday was my first - AND LAST - time at Benihana. A group of us made reservations for 6:45 to celebrate 2 birthdays. We were there at 6:30. We waited until 7:30 to get out table all the while the host kept telling us it would be a few minutes. FINALLY we got seated...After about an hour (8:30 now) we placed our order and all of a sudden oil dripped onto 2 guests plates from the overhead vent.....EWWWW!. WE got our soup and salad....then waited until 9:45 for our chef to appear. Being told it will be about 10 minutes for the entire hour. They provided us with 2 appetizers to "SHARE" among 6 people for our long wait. REALLY?????? Finally the chef shows up and begins cooking. We all were so hungry at this point we gobbled every trace of food he put on our plates...eating one item at a time instead of an entire meal.......2 of the orders were incorrect so one guest did not get their steak and one did not get his noodles.....At this point we just wanted to get out of there ! So we decided not to have the chef leave our table and go gather the missing items. WE got out of their at 10:30..... REALLY 4 hours to eat a mediocre meal and have icky oil drip on our plates not to mention the excess cost of this fiasco. Stay AWAY !!!!! This was not an enjoyable experience - we were all very frustrated and very close to just walking out during this 4 hour ordeal. NEVER AGAIN ! I would like to compliment our chef. He was very understanding and tried to lighten our mood and he seemed very proficient with his culinary skills. read more

It's always great to walk downstairs to be greeted with a smile. I always sit at the bar and I'm always served by the older gentleman. Although, I haven't been here in a while not being served by him just seemed a little different. I use to frequent this place often when I lived in the State. The food remains delicious, the lady server was nice. read more

If I had to give an actual review of this, I would give a 2.5. Long story short -- go to Wasabi down the road. I had a birthday coupon so I said "let's try it anyways". We got there at 5:15 hoping to get a drink, but the servers were late so we couldn't get seated right away. I had a moment to look around, and it didn't look like a restaurant, but rather an office building. To be honest, I would have to give the decor a 1 out of 5. It just didn't look good. When we got seated, we ordered our drinks and waited patiently. They did not have green tea (and that came with the meal) so they got me a free soft drink. We also ordered our appetizer. We waited for our drinks and ordered our meals. We then got our soup and salad even before our app came out, but for some reason, she always had one less item than needed. So one of us always had to wait for our soup and salad. Our chef came and eve not then our app had not come out. Our chef was awesome through the entire meal but he had to ask our server 3 different times to bring out different things (for our meal, they completely forgot our scallops). After we were done, we looked to a different table next to us and we saw that our entire table did not receive mushrooms either. When I told the manager what happened, he did apologize, which I was thankful for. My only goal was to inform the manager what was going on. So back to my point -- go to Wasabi. Better food, more flavor, and they give you both rice and noodles. Prettier place as well. read more

This resturant was really bad when it comes to customer service and food handling. Their food was average considering the prices and the employee I had was a bit rude. As well as the amount of time I had to wait .Overall would I come again no i would defiently not I give it 1 star the foodd omggg a mess so overcooked. read more

Completely understaffed, you will wait to be seated and wait for a chef. Go someplace else, they won't tell you they're understaffed.

My friends and I normally love this place. The food and drinks were predictable in their flavor. However. It took us nearly 3 hours to get through the meal because of understaffing and poor service. The restaurant was uncomfortably hot, and had an odd, unpleasant odor. I'm not sure we'll be back to this location. read more

This place is just bizarre. It's like your bipolar ex friend , you never know what is going to happen. Went here with family. This joint managed to piss my brother in law off. He is a freaking tolerant individual. They made our party wait 30 minutes even though he had reservations. I just went to see my nephews and did not really eat much, and asked for a separate bill. I let the server know i needed to leave early. I asked for my bill. Once I was handed the bill I did not see the server . I went to the front of the house and tried to pay my bill . 10 minutes later no server. I then asked to speak with the manager and he gave my bill to another server and 10 more minutes passed, before I got my bill. I should have walked out. Just horrible service for extremely overpriced bland average food. read more

Place was stale cook was substandard $190 3 people with ice tea not worth it at all go to wasabi

We went last eveninng, Place is dirty, worn out. Sat at table for 75 mins. and still no chef. Only two cooks for all the tables. We left knowing it would be at least 30 mins. before achef showed up at our table. They keep making take out meals instaed of taking care of reservations. Not just pass their prime, they are in bad shape. read more

I am 22. When my mom was my age she would go to Benihana's all the time!!! To the point when I got old enough we would play hooky from school & work just to eat here!! read more

Writing this review from the car while my husband endures over 30 minutes of waiting for the check. And that's after begging, literally begging, for water for our children. When we arrived to the restaurant, we came down the stairs and the manager was at the hostess stand. No hello, no good Evening, no greeting of any kind....just a severe scowl. Our chef, Tot, was fantastic. The fun stopped there because after the children received one drink and then apps, they were thirsty! Like belly-crawling across the desert in August thirsty. We asked 3 different servers for water. Finally, in desperation, I went to the bar and asked the bartender if he could PLEASE help us get water and he said no, that he was too busy. Fair play to him because he was bartending and waiting a section by the bar. However, there was only one man at the bar and the tables were empty. The same unfriendly manager came around to the bar, made eye contact and heard me ask for water, and walked off! Seriously? So he could go back to his post at the hostess stand and continue to check his Tinder account? Tot needs to take his wonderful personality and find a new job. Will never return. read more

This is our family's favorite restaurant and we have been going here for years. Last night we had a reservation for 8:15 and were seated by 9:30. They rushed the soup and salad out at the same time and we waited. We didn't eat until 10:15pm. Olivia was cheerful when she came to cook, but completely exhausted. They could not compensate us because they said it was a corporate policy. Mostly this place is good, though rushed. read more

We went to Benihana to celebrate a birthday. We had 2 handicapped people in our party. We had to wait an hour in a half to be seated, not because of a crowd, because they were short staffed. They wouldn't allow us to sit down at the table ( hard for handicapped people to get up and down) until a chef was designated. They had 2. Although our chef was very nice and provided us with an entertainment of onion volcano and decor chicken on the grill, no egg in the hat, no spatula in the egg, no shrimp in the pocket, etc. Food was good but rushed because we had our own time constraints. Our table staff was very nice but host and manager not so much. The experience was not great, manager giving excuses. Absolutely no compensation, which would have been the right thing to do. read more

I came here one day for a quick drink and a meal, and now I come at-least once a week thanks to Shirley, the bartender! She has great, prompt, service. Very friendly. And very efficient. Will keep returning as long as Shirley is working behind my favorite bar! read more

If there were an option of zero stars, I would have chosen it. See photos - the place was 20% occupied at best with a 20-30minute wait. We tried the bar and were ignored. read more

Benihana - Cleveland - 20-30 minute wait required for this complete shit show. - Sushi Bars Near Me - Cleveland, Ohio

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We ordered takeout tonight for dinner. It was fantastic! We ordered on of the usual dinners and two family dinners for 2 each. Steak and Shrimp and Chicken and shrimp. Everything came with fried rice and there was also a generous side of white rice to enjoy. Sauces and utensils we overflowing. Such a delight! read more

It's definitely not the same! Rude hostess. Server was nice. Chef was nice. Food was average. I'll just go to Wasabi the next time I

My very favorite places to go to for any occasion!...love the food and atmosphere, I recommend this place to all my family and friends.

Order door dash and it literally took 2 hours. I only got white rice with zucchini and shrimp that look like red lobster. I'm going to wasabi! read more

First of all let it be known that I ABSOLUTELY LOVE Hibachi!!! With that being said the food was good enough to merit 2 stars. I attended dinner at this place last night and experienced the WORST SERVICE I have ever experienced at an establishment.... From the server taking forever to take our drink orders to the hibachi chef arguing with me about what I ordered as well as my desire to have ginger sauce with my meal.... It was beyond exhausting! The capper to it all was the waitress taking what seemed like years to bring our check in order for my date and I to actually put an end to this awful dining experience!! #NeverAgain #WasabiHereIcome read more

Love this place. We went with someone with a shell fish allergy and they did everything to ensure that no shell fish would touch her food. The service was on point and they were all very pleasant. The table wasn't the funnest as there was some quite couples and ourselves. The cool did everything to try and pull some laughs out of them. I enjoyed her show this evening. I love everything about this place and would go anytime I can. read more

Benihana will do you right everything time. Their selection of foods from their crispy soft shell crab appetizer to their juicy scallop and shrimp hibachi are all absolutely phenomenal. read more

This has to be one of the most expensive, bad service, smallest portion, "restaurants" I have ever been to. I drove by a Wasabi on my way there. I should have went to it and saved the drive. We arived early and were told to wait untill the other half of out party arrived to be seated. There were 3 people at 1 table in the entire restaurant. Once they did arrive we waited for the hostesses to get back. Then we got the "in a minute" thing from her because she was doing something else. The guy cooking was just going through the motions and mumbling bad jokes. He gave the last guy half a bowl of rice and said he would make more but did not. The waiter did an ok job but brought the wrong desert order. Food was subpar. The soup was obviously beef bullion cubes. Rice was undercooked and they did not tell us there was a up charge for fried rice. 5 eggs some choped veggies and 1 piece of chicken......came out to 28 bucks for our group. My steak was ordered medium rare and was medium well. The desert order was wrong and one person found a hair in her yum yum sauce after she finished eating. Not so yum yum. We also did not recieve green tea. Its on the menu and says its included in the meal. Over all I would not recommend going to this place. For the 70 bucks we spent for 2 of us to eat I can make steak at home for an entire week and it would be 100 times better. Oh yea.....the temperature outside was 12 degrees. There was no heat in the restaurant. The cook said that because the office building was closed that day the entire buildings heat was shut off because the offices were closed. read more

I went to Benihanas for a work Christmas party. We were promptly seated at the hibachi and greeted by our chef. The chef was very pleasant and professional, but our waitress was mediocre at best. For example, the chef had to ask other employees to have the waitress come to our table for refills and other things we needed. The cleanliness of the restaurant was questionable! The bathroom looked like it hadn't been cleaned since the restaurant opened. There were also food all over the floor. All in all an ok experience. read more

Benihana - Cleveland - Sushi Bars Near Me - Cleveland, Ohio

Went last night and had dinner. I haven't been here in years. This restaurant needs a thorough cleaning!!! Bathrooms were disgusting. Food was good but the prices were outrageous. We will not be back...ever. read more

Sushi looks and tastes disgusting. Ingredients fresh out of a can and questionable fish all the way. Good service, other than server not offering to make things better with a $50 check. Hard pass. Go to Shuhei or Pacific east for sushi. Hibachi was good at least read more