Lettuce problems did not stop us from going. Baby read a taco book at school so I said we should…read moreeat tacos...and well, I was too lazy to make my own. Got the meal with Mexican pizza and 2 crunchy taco supremes. Baby ate some of a taco and decided was too difficult to eat so I ate that. She ate a piece of Mexican pizza. The rest came home. I think it's not as good as I remember... but we shared the leftovers the next day and I think I like it better cold. Like cold pizza. Hubs got a gordita which he always likes. Regular taco. And a crunchwrap. He didn't really like the crunchwrap. He said it's boring. I think it just has too much tortilla and not enough filling. The workers pretty nice...quick to go fix the bathroom. Bathrooms fairly clean. Defibrillator thingy in a metal box on the wall...saw a worker pick something up and stand up right into the corner. OH.MY.GOD. Not sure why it's where it is...stuuuupid. Hope someone moves it or they gonna have some major WC issues.

I don't even know where to begin... First of all, this Taco Bell location has high traffic to begin…read morewith. I have no idea what they are thinking having the dining area not be open 24/7 like the drive through. If they just made the whole restaurant open 24 hours, it would be a lot easier... Instead, mobile orders are picked up at the drive-thru OR you stand outside and wait for your order, which by the way, doesn't seem to be started UNTIL you arrive! Pointless. If you go after their dining room closes, be prepared to wait in a mile long drive-thru line, regardless if you mobile ordered or not... OR bang on the door to flag down an employee to show them your order on your phone. Basically, you'll see a long ass drive-thru line snaking onto Beretania and a bunch of people waiting outside if you go after hours. Honestly, it seems like they are being cheap by not scheduling more workers on the night shift... Poor employees look so overwhelmed!!! On top of that, make sure you check your order before you leave because they once forgot to put a whole ass order of Mexican Pizza in the bag!

I had the spicy 3-piece Chickenjoy (bone-in) combo meal with the Jolly Spaghetti, mashed potatoes,…read moreand an all-you-can-drink Diet Coke. The chicken skin had a nice crunch to it and the meat was juicy (not super oily, but juicy.) The mashed potatoes and gravy weren't bad. They were not super fluffy but a little more on the dense side. (Nothing bad, just dense.) The gravy was somewhat runny with just the right amount of saltiness. The spaghetti was surprisingly good! It's been a few years since I've gone to a Jolly Bee and I had imagined the spaghetti to only be sweet and savory. It was actually pretty good! (Not in an Italian way though. It was a little spicy, which I loved! I wasn't expecting it to be spicy so it was a very pleasant surprise! It was a tad sweet...just the right amount! (There isn't a 3-piece combo on the menu, but the server was kind enough to accommodate my request for an extra piece of chicken.) It came with a container of gravy that made me wonder what it was for, immediately. Then I remembered all the commercials and YouTube videos where food reviewers either slathered their chicken with the gravy or they dunked it into the gravy. I was so hungry that I forgot for a few seconds that the gravy was for the chicken, thus I drank most of the gravy!! The dining area is constantly cleaned and draws a diverse crowd. Because it is at the beginning of downtown it does attract some homeless people as well. But, that's life in the big city, right? When I went to the restroom I found it amusing that a male Jollibee employee was changing his shirt. It seemed he was done for the day. Overall, it was a pleasant meal. There's not much to be said since this is comfort food, not gourmet food!

5 stars for the food and cleanliness. 2 stars for the…read morecustomer service. I'm very disappointed with my experience. I placed an online order early in the morning for a 5:30 PM pickup. I arrived around 5:40 PM, but getting into the parking lot took longer than expected because of the very long drive-thru line and limited parking. Once inside, I waited about 5 minutes at the counter before anyone acknowledged me. I was the only customer waiting inside. I even stood near the online pickup area for a while, hoping someone would ask if I needed help, but several employees walked by without acknowledging me. Two cashiers looked in my direction multiple times but continued their conversation instead of checking whether I was waiting for an order. I finally interrupted to let them know I was there for an online pickup and gave them my name. Unfortunately, there seemed to be confusion about my order. One employee pointed to another, who then pointed back to the first employee while continuing to prepare food. No one was able to tell me whether my order was ready. Thankfully, an employee wearing a different colored shirt (a manager I'm assuming) noticed I hadn't been helped. She immediately apologized, asked for my name, checked on my order, and informed the kitchen that more chicken needed to be prepared. Shortly after, another manager also stepped in, apologized, and helped get everything together. I finally left with my order at 6:09 PM, nearly 40 minutes after my scheduled pickup time. The food was fresh, delicious, and the restaurant itself was clean, which is why I'm giving 5 stars for the food and cleanliness. However, this isn't the first time I've had to wait an unusually long time just to be acknowledged for an online pickup. In the past, my food has at least been ready once someone finally helped me. This visit was different because not only was I ignored, but my order also wasn't ready. I understand that restaurants are fast-paced environments and that unexpected staffing shortages can happen if someone calls out sick. However, there appeared to be plenty of staff working during my visit. My concern wasn't the number of employees--it was the lack of communication, urgency, and teamwork. I believe additional customer service and workflow training could help employees become more productive and ensure that customers, especially those picking up online orders, are acknowledged promptly. A simple greeting such as, "We'll be right with you," or "Let me check on your order," would have made a significant difference. Good communication goes a long way and leaves customers feeling valued, even during busy times.

If you're hungry and want to satisfy some local comfort cravings, stop by Diner's by Upscale Hawaii…read morein Kalihi. The food is so good and tender, portions are big and definitely worth the price. I love thet they open 24hrs. I do wish they improve the customer service. Also the waiting is long.

Little overdue of a review but here we go lol…read more. Diners has been a staple for my family & I , and I'm sure many other families on island for YEARS. Our family's go to was always Cheeseburger and yellow sauce with fries! As time and society evolved , so did Diners, since they became "Upscale" and added more things to their menu. I have tried their Grilled lobster plate more than once from their Upscale menu in the past and I think during that time it was $15? Not sure if it's still that price, but for that price it was a winner! Lobster + salad and rice ? What more can you ask for since that's basically a steal in today's economy. Anyway , I was in the area recently and decided on diners for dinner. I was really craving ahi katsu, unfortunately my go to spot was already closed since I decided on dinner a little after 8pm ish? So I thought .. well diners has ahi katsu supposedly .. why not give it a try. I wasn't expecting much since it was Diner's BUT needless to say.. their ahi katsu is DELICIOUS. Seasoned well and cooked to perfection! I love the sauce they drizzle on the katsu. I should've asked for extra sauce on the side had I known it was gonna be yummy! But that's something to keep note of on my next visit in the future. I definitely would order this plate again! And continue to adventure out on their menu lol. A tip to keep in mind : they do have signs posted by their windows to be patient when ordering because they do take a bit to make and give you your order since they are always short staffed. And there's normally alot of people waiting or ordering since lots come to this establishment right after work or in between work or just simply there for a bite to grab. So prepare to wait .. but sometimes you can be lucky where it doesn't take as long. It does truly depend on time and the day I guess. Also one last thing, my personal opinion , I think Diners is worth grabbing food from. Whether you're hungry , in the area or wanting to grind. Some people have mixed reviews or bad experiences but me personally , I always had a good outcome. Oh also before I forget their steak is delicious too (LOL) , never ordered it for myself but I shared some of it with one of my relatives who ordered their steak before. Give this place a shot!

Son wanted to go here. He saw it on TikTok. I got the. BBq pork meal. The pork was great. A…read moregazillion pounds of rice. I only at about 1/4 of it. The macaroni salad was macaroni with what seemed like just mayo. (Not my jam). He had the loco moco. He loved it. Again a billion pounds of rice. Kid had a hot dog. Didn't finish it. Quality was really low. Maybe we are used to dodger dog snap style flavorful ones. Anyway was a nice little meal and took a walk at the park a couple blocks away to walk off the massive amounts of rice.

For my first time, it's was OK. Limited seating. They also…read morehave 2 small stores to purchase merchandise. The service was decent. The food was OK. Honestly I don't see myself coming back. I prefer going to Zippy's. Also the vibe was off because there was an incident with the customers after us. Something about someone trying the purchase food with a stolen credit card.

Usually come here and the service is ok. Really…read moredisappointed with tonight because the girl in training was unprofessional telling me "huh" over the speaker. They even forgot one of our meals What can I expect though it's fast food. Called to let them know they forgot my food. No vm set up and call dropped... It's fast food but how can u expect ppl to want to go here if you can't even act right

Good: more variety to their menu than other burger fast food restaurants; 2nd best fruit punch on…read morethe island; they rarely ask you to park on the side when you're at the drive thru (unlike the restaurant with the Golden Arches); their shake machine is usually working unlike...well, you know Bad: false advertising...none of their food look like anything being advertised; sometimes in the drive thru, I hear a dog barking from their kitchen; their fish and sometimes their chicken, is overdone

This location is mostly drive-thru, but they absolutely have the process dialed in. Even when…read morethere's a line, it moves surprisingly fast! My orders have always been accurate, the staff are friendly, and the food comes out quickly. One of the most reliable Chick-fil-A locations I've visited!

What can I say? Its Chik-Fil-A. Either you love em or hate em. Personally I love em. This…read morelocation has no dine in option. Just a drive thru line (which is normally always super long) and a walk up/take out window. The take out windows are usually empty, honestly ive only ever seen one person besides myself walk up and order. So i guess, pro tip...if you're in the area just walk up. Its super fast, employees are always super friendly and its tasty to boot.

Drive thru operators at 10:15pm Thursday June 18, 2026 need training on customer service. Sat at…read morethe speaker for ~5minutes before someone said anything. And miss ma'am packing and handing out our food seemed like she hated working with the children on her shift... she spoke one thing to me... my total. They also upsized&upcharged my meal without my knowledge and gave no receipt with my food. I didn't want large stale fries... I would've been good with my small... There was a homeless man sitting right outside the door with his poor dog. I felt bad.

Just pulled up to have quick meal 10PC Nuggets…read moreLarge Fries Frosty The order taker kept huffing and puffing out of annoyance I'm guessing. Couldn't get order straight, confusing everything how simple could it be. Anyway cancelled order and went elsewhere. Won't be back anytime soon.

@fortunefoodfinds: "Gonna try not to FRY n' hope for BUTTER days ahead! June 24th marks the last…read moreday that FAT CHEEKS HAWAII will be open at the Ward Center. No news yet on where they'll be relocating, but I'm hopeful that I'll get to see them again soon. With that said, we couldn't miss catching them one last time before they close n' I must say, each visit we seriously inhale their food bc it is so good. Ordered my go-to Lobster Double Smash Cheeseburger, a Buttered Lobster Roll, a Spicy Chicken Sandwich (sauce on side), side of their bombdiggity crispy Fries, n' Fat Cheeks Sauce + Ranch for dipping. If their grindz are something you've been thinking about, tomorrow is your last chance from 11am to sell out!" SERVICE: friendly n' fully staffed INTERIOR: limited tables n' chairs in AC building EXTERIOR: good amount of tables n' chairs, on Roger Dunn side, gets hot out WAIT TIME: with news that they are closing, it seems their final days have had tremendous support. Visited on Father's Day, arrived in line at 11:15am. Placed order at register at 11:56am. Received food 15-20 mins later. PARKING: free garages OVERALL COMMENTS: my review has been long overdue. I remember when I first came across them at Ohana Hale Marketplace n' have been visiting ever since. When I heard that their current spot at the Ward Center was closing, I was so bummed but knew I had to make one last visit bc it is unknown if I'll get to eat their bomb food again. My must have is the lobster cheeseburger, the best of both worlds, so delicious. The lobster roll is simple, yet buttery n' meaty. The chicken sandwich comes with huge chicken pieces n' is crispy n' not dry. Their fries are the best of the best + with their sauces makes it even more bomb. Gonna cross my fingers to see where they open next, n' I'll definitely be there!

6/9/26 This place is awesome! If you have heard of Fat Cheeks and have not tried them yet, best…read moreto do it soon. Their last day of business will be on June 24, 2026. They are forced to close due to the demolition of Ward Centre for redevelopment. They are just a small mom & pop shop at the ewa end of the mall, a limited menu, friendly customer service, reasonable prices, & ono food. I've eaten here twice and I am just wowed! I don't have a favorite item on their menu because everything I've tried has been great. Smash burger - the best I've had - for only $10.25, you get a double patty with their house sauce, lettuce, tomato, red onions on a toasted brioche bun. I added swiss cheese for 75 cents & subbed red onions for grilled onion for 50 cents. It's a pretty big burger & very juicy as well as messy. Plenty of napkins are needed for sure! Shrimp burger - ono! It's on a brioche bun and the shrimp is formed into a patty with a very light coating, not a totally breaded patty. The patty fills the whole bun so you get shrimp on every bite. Also served with lettuce, tomato, & red onions. The garlic aioli sauce makes this a tasty and flavorful sandwich. Butter lobster roll - I had this on my first visit and the price is a little steep at $23.90 but it was surprisingly one of the best lobster rolls I've ever had. It's not a big sandwich. The roll is not even 6" but it is packed with tender pieces of real lobster - 3.5 oz - topped with melted butter. The sandwich is a little on the salty side but was still ono. Lemon tart - had this on my first visit but didn't see it on the menu this time. It had homemade lemon curd in a sweet tart topped by whipped cream for $5. It was a good sized dessert easily shared by two. Overall, a great place to eat, ono sandwiches, reasonable prices, and friendly customer service. They do sell out of items early so best to get their when they open. Everything is cooked to order so sometimes the wait can be 10 - 15 minutes, but it's worth the wait. I did inquire where they are moving to and was told they are still looking. I sure hope this little place continues to stay in business because they have something good going. Support local!