Solid customer service, Might be a odd review, but I never went there, they didn't have my rare tire size , but they were nice enough to help point me in the right direction and I got it done thanks to there recommendations So I'm general they seem good when it comes to helping out, so they're worth a shot read more

I came here on a split-second notice and not only did they fix my tire's valve stem and sensor, but they fixed it FAST! In less than 30 minutes! I was having a really rough day and at the end of my vehicle's tire service they said it was on them! A HUGE shoutout to Robert for being so kind, caring, and just an all-around good human. The entire staff was friendly, polite, and quick! I'll definitely be coming back here. Thank you to the staff at Pecos, you guys are amazing! read more

Extremely slow. Took 2 hours for oil change. And now 1 hour and 30 minutes for an oil change. I'll probably never come back here due to the slow and lazy service that has been happening. Truly disheartening. read more

THIS PLACE JUST HELPED ME put my license plate back on free of charge & WOULDNT EVEN LET ME GIVE A TIP !!! Wow , a great sign of hope for humanity . Wow , thank you ! read more

Amazing service! Everything I needed was taken care of my ac blows out nice and cold and no more check engine light! Also to walk into a mechanic atmosphere as a woman and to be treated like everyone else was great! Also helped that a woman was working behind the counter as well. Also did I mention their work was $500 cheaper than Meineke! read more

Have been going here for a few years. Had my car towed there recently when I had a flat, they were very professional and kind. Excellent service and no gross attempt to upsell me, stuck straight to the business at hand, with a very quick turnaround and good communication through the process. Great service and value! read more

The service here was top of the line. Cory and Spencer were extremely knowledgeable and informative throughout my visit to Big O. I'd recommend this shop to anyone. read more

Went for brakes and tires ended up getting work done to fix a gas smell. 2k later smell is gone. However I have a headlight out and went to change it popped the hood and these guys left 2 screwdriver and loose bolts sittin there. Looks like engine cover wasn't put back on LOL. Big time mess up. Took to another mechanic to make sure they didn't ruin my car read more

Robert, the manager of this store, quickly and easily became my favorite person when he showed how competent he and his team were Versus a near by big O I frequent could not I will continue to shop at this store from now on so glad I stumbled upon them! read more

Needed 5 new tires, got a good deal and the work was done in two hours, even after I added an oil change. These guys are great.

I had an issue with my AC not blowing cold in one of my work trucks for some time. The team at Big O was able to get it all sorted out and its blowing ice cold now. Jimmy the GM went out of his way to make sure I was taken care of and back on the road in no time. Thank you to you and your team! read more

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Terrible customer service. As soon as I walked in and informed them that I needed a repair, the tone changed from the manager and they told me it would take at least two hours (essentially telling me they wouldn't do it because it doesn't drive income). What he failed to understand is that everyone's tires eventually go bad (like he will one day) and that they will need tires changed. Unfortunately for him, if he treats everyone like he did me today, they won't change their tires with Big O Tires, but rather with another tire shop that treats every customer as if they were buying the best new set of tires. If you need your tires changed or repaired, save yourself some time and go somewhere that will treat you well, not this location. read more

My tires started deflating quickly and i was concerned. I went over to Big O Tires and had Cheyanne help me figure out the problem. She assisted me in choosing the right tires and overall was a smooth process. Service was great and Cheyanne was very friendly. read more

i went into Big O tires, for the first time and was skeptical because I felt like I didn't know enough to talk to mechanics. Im from Alabama so, they were fast talking me and I needed them to slow down and explain the process. They did, took me to the back and showed me the issues on my car. That alone went a long way. We had a few bumps in the road but they got it right. They communicated with me every step of the way and for that I am most grateful. This teams exceptional customer service has turned me into a loyal customer for all of my automotive needs. read more

I broke one of wheel locks and its key. Daniel and staff at the Pecos Rd Big O Tires in Henderson helped me out. They took my car with out an appointment and were able to remove the locks for a very fair price. When I need service or tires I am going to go with Big O because of their good service. read more

My car needed tire rotation, alignment, and 2 new tires. They were very friendly when I came in and they explained everything I needed done for my car. They made the process very easy for me! A big thank you to Jimmy Duran for giving me the best price for all of it! You guys are the best- thank you! read more

The guys at big O tired are great. They che k everything for you. Your fluids, system and everything. Stuff you think tires shops don't do they do. The Manager Danny is a great guy, and very helpful. I will come back in the future. read more

Thank you for checking the air in my tires! Yup you can just pull up and they will check and fill up your tires for free ;) love this place. I stopped by here on my way to drive to Cali for the weekend so appreciate the air. read more

Went for oil change and rotate tires. I had new battery asked to install. Told if would be 159 but it was 206 and they didnt even rotate tires! They added a cleaner to engine probably a $5 additive they charged $50 for and then$57 labor or half hour to put in new battery that had 2 screws and usually a 5 minute job. If you like paying over $200 for oil change this is your place otherwise try someplace else that does not rip off women alone read more

Always a GREAT location to take my car for repairs. The staff is soooo nice and extremely helpful. I highly recommend this location.

Fast and honest service Flat repaired in 20 min

Great group. Honest. Won't sell you services or products you don't need. Trustworthy and prompt

Great customer service! I've been going to them for 5+ years and they have always taken great care of my car and they are very reasonably priced. I've recommended friends and family to them and they are also very satisfied with their services. read more

BIG KUDOS out to the manager and staff of Big O Tires on Pecos!! Had a slow leak in one of my tires, and the assist manager at ANOTHER location told me he couldn't repair it. I would need a NEW tire and it would take 4 days to special order it and that he would ONLY charge me for labor -- even though I had warranty??? Well, I got in my car and headed over to see James Villanueva at the Big O Tires on Pecos in GV Henderson. He repaired the tire (had a nail in it) and sent me on my way with a smile and a handshake!! Honesty and friendliness.. can beat that winning combination!! Going forward, I'll just take the time to drive over to see James and his crew... it was worth the few miles farther, to trust my tires to James Villanueva at Big O Tires at (702) 263-9333. Tell him Suzett referred you. read more

I brought my 2007 jeep wrangler to have my stabilizer shocks replaced and an engine light looked at they told me it was gonna be four hours for a diagnostic. I have spent many of dollars in that store over the years, the assistant manager some African-American guy, I don't know his name, I don't care to know his name, told me it was gonna take four hours for a diagnostic on my engine light, they hadn't even attempted to replace my shocks yet. they were Murray shocks which had a lifetime warranty and they told me they didn't exist anymore, so I said OK, no problem, they said $163 out the door. I waited two hours my jeep was sitting in the bay nobody even looking at the shocks. the assistant manager said it takes four hours to diagnose my vehicle and they haven't even started on my shocks yet, I said give me my car I'll bring it somewhere else. I said all the money I've spent in this store, Never again! Big O has seen my last dollar. that store has gone to shit since the last management. if you're planning on bringing your car to Big O on Pecos and warm Springs, think again! I'm not saying all the stores are like that but that store has gone to shit. management told me I was 86th after all the money I spend in that store over the years. you don't have to 86 me I'm never coming back! Big O management... put a mop, bucket and broom in that guys hands, because he has no idea how to run a store or treat and speak to Customers. we own multiple vehicles, l spent alot of money in that store over the years and they treat me like a step child! I'm done you'll never see another dollar of my money! Big O has really gone downhill! The only reason why I went back there is because I was told my shocks had a lifetime warranty. since that was untrue according to new management.... I'm done! Anyone looking to do Business their you've been warned! read more

I recently had a tire pop so I headed to Big O since they're the only tire shop open on Sundays in the area. I was immediately greeted by Jimmy who helped me understand what I needed. He was able to check my tires and give me the best and most affordable option for a new tire. He also gave me other options just in case! I'm not the most knowledgeable when it comes to cars, so he helped break down everything to make it more understandable. They were also able to get my tire changed within an hour without an appointment! All the workers were so nice, I highly recommend this location and business. read more

Called and spoke to Daniel. He was very helpful went down and service was excellent. We changed out 6 Valve, Stems on my boat trailer with the help of LT. They were very nice and helpful. Would definitely recommend them read more

Somehow I picked up a nail in my tire and took it in to big o on pecos and windmill they took care of it right away and the best part, no charge. Shout out to the great team there. read more

I'm disgusted that I even have to give any stars at all to let the public know to stay away from this careless place! I took my car in to get an oil change and tires rotated...when I gave them the keys to my car my Sun visor that goes over the windshield to protect your car from the sun was on my passenger seat. When I got in my car to leave having not left the parking lot yet I noticed dirt and oil stains on my passenger seat. Clarence the "assistant manager" was outside so I asked him to please come here I showed him the stains on my seat and asked if they had sat some thing on my seat, Or if someone sat in that seat and got it dirty because those stains were not there when I left my car with them. He very quickly says oh no they don't do anything to the passenger seat. I said okay but there are stains on my seat you can see here and here I pointed to them, and said it's oil and dirt and that was not there when I gave you the keys to my car. He then casually starts to walk off and says that they don't sit in the passenger seat. I'm sure because they were going to be closing he could care less about my seat and wanted me to just leave so they can close up shop. I am a paying customer who works very hard for my money especially in the times we are in now every dollar I spend is valuable. My car is very valuable to me I worked hard for it and work hard to make sure that I take care of it and always keep it clean. Now remember in the beginning of my review I stated that my sunvisor was on my passenger seat. As you can see in the photo which is time stamped when I was still at the location my sunvisor is now in my backseat which is not where I put it. So you're telling me that my sunvisor got legs and walked itself into my backseat and dirt and oil magically appeared on my passenger seat while my car was in your care? This place could care less about it's customers it just wants money. The Way Clarence blew me off and acted to me was extremely insulting. The lack of Caring about my concern that I was bringing up while I was still at the shop still having not moved my car was ridiculous and disheartening. I pray this type of treatment does not continue and does not happen to anyone else. The feeling I had after being basically ignored while I was still sitting in the parking lot and having to drive away with my car looking like someone sat in it with grease and oil after I take so much pride in keeping my car clean really sucked after giving this business my money. I'll never come here again, and I hope until they fix how they treat their paying customers and their paying customers property people stop going here to waste their hard earned money. read more

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The manager Dave and his crew are good people and will take time to thoroughly explain what's needed on the vehicle and what can wait. I had a slow leak coming from my rear tire and Dave quickly had his guys check it out and then explained what was going on and what could be done. Honest, professional and courteous unlike most places in Vegas and I am happy they are close to me. read more

Jimmy Duran is the manager you want to work with at Big O. He is trustworthy, accurate, and efficient. I have purchased approximately 10 sets of tires from him over the past 7 years, the most recent see on Friday May 6th. I recommend Jimmy and Big O to all my friends and family. read more

The only place I will go for tires. I blew a tire on my boat trailer and was losing lake time. Went to Big O and Mike treated me like his best friend calling everywhere trying to get the tires quickly so I could make it to the lake. Really went above and beyond. Replaced them quickly and had me heading toward the water in no time. read more

Heard a Big O Commercial on the radio that they were having a promotion on oil change service. I requested the full synthetic oil change for $39.99. I was told that there were 4 people ahead of me. I didn't want to wait so I made an appointment for 5 days later. I arrived on time and was checked in. I was told the service was $72. Went asked why, they said they had to special order the oil filter. I have had many oil changes to this vehicle at other places and had no issues before. This seems like a scam. My trust with Big O Tires has diminished and will not be going there anytime soon. read more

They were able to do a last minute oil change for me and look at a noise in my tire. The staff is friendly and kind. Store manager was helpful and even showed me what I was looking at in my wheel. As a woman I feel like this shop does NOT try to price gauge me, always has patience when explaining things and is decently priced. 10/10 would recommend read more

Had a great experience with this location. I needed 4 new tires and Ernie provided be me excellent customer service and patience. He was very helpful and straightforward in helping me selecting a brand to fit my needs and did not try to pitch any sales to me. Will definitely be returning and recommending to friends and family. Prices are comparable to other tire stores in area with good coupons. Thanks Ernie Services - New tires/ oil change read more

This past Saturday we were getting ready to drive home to the Bay Area when we realized we had a flat tire. Big O was the only tire store we could find that opened before 8, so although not close that's where we went. It was about a half hour wait then they got us in with no problems. So within an hour we were on the road home trying to beat traffic. The best part, they didn't even charge us for the fix! Thanks guys!! read more

II went to Big O for some new tires and an alignment after I did some DIY suspension work on my truck. I also let them know my truck would bounce once and a while when driving. I returned a couple hours later and was told my inner tie rods were not torqued (I forgot). The Big O team fixed that up without any problems, installed the new tires, and did THREE wheel alignments to make sure my truck is perfect. They took their time, but its to make sure my car was in running condition. Great customer service with a team ready to help answer your questions. I highly recommend. read more

As requested here on Yelp I emailed the company. I never heard anything back. I have now left negative reviews on other sites as well. Do not use this business for any work. There are reputable shops in the area they are not. read more

Danny was very helpful and took care of my car and got me back on the road definitely will be coming back for any other car needs.

I've been a customer of this place for over 2 decades, tires, brakes and oil changes primarily, through many management changes, but, all in all, treated VERY well. There's a new sheriff in town from a few months ago. Seems like a nice guy. Interacts well with customers. The few that I saw while there, anyway. Including myself . Told me my oil change would be about an hour today, maybe less. LESS? Like 20 minutes, I'm out! Albeit, I was the 1st one in...still. Anyway...after all these years, no real complaints, really, about this place. Good folks up front at the desk. read more