If you enjoy baked goods that taste like they were made from a box in a random home kitchen, AND you want to spend a lot of money on them, then Billy's Bakery is the perfect place for you. I found both the cookie sandwich and the cupcake to be very bland and generic. There was nothing special or that tasty about either item, especially considering the price. The interior is almost cute with its homey decor, but the space is very dimly lit, which looking back, felt like a preview of what the desserts were going to taste like. The buttercream on the cupcake was nice, but the cake itself, along with the cookie, tasted artificial and very similar to boxed mix. I truly do not recommend this bakery and cannot understand how it stays in business. read more

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Seasonal peppermint cupcake was yummy. Cupcake was moist and the frosting wasn't too sweet. Ambiance inside is ok. read more

Billy’s Bakery - Upper West Side - Bakeries Near Me - New York, New York

Ordered a custom heart shaped cake for my friend's engagement party and it turned it mostly great! I requested a very minimalistic design and they nailed it aside from the coloring for the letters. I asked for gold but the color was more yellow so don't recommend that choice. Otherwise the cake was yummy and cute but have to deduct stars for the steep price. For this little simple cake, the cost was $100. read more

Billy’s Bakery - Upper West Side - Bakeries Near Me - New York, New York

Cute & cozy spot to hang out and work on your laptop at. The latte was good, & the pumpkin bar was very moist with a creamy cheesecake frosting. read more

I hate writing negative reviews, with that said I have to write this for a heads up . I ordered Custom Cupcakes, the custom print I requested was perfect. The cupcakes were so DRY, I have never had a cupcake so dry. We picked up the same day we served them. Try them before ordering. FYI read more

Cupcakes were so dry and expensive for looking homemade. I think it's popular because it's next to children's stores. Would skip and make cupcakes at home next time. Friendly staff and clean place though read more

I spent over $50 for six cupcakes that were drier than a bone, totally lacking in flavor and at least 1/3 smaller than they were when I was in the shop a year ago. What a rip off! It was mostly icing. I will never darken the door of Billy's Bakery again as long as I live! read more

I sampled a few cupcake flavors. They had great flavor and not too much frosting (which I prefer), but the cake itself was SO dry. Except for the carrot cake cupcake. That one was very moist and probably the best one there. However, the banana cupcake had the best flavor, just too dry. read more

Oh my gosh! I LOVE BILLY's!!! but today (5/1/24) I came in for a cupcake and ended with the lemon one. Man, I bit into a very old stale cupcake- like a 3 day old one- it was crumbly and was falling apart, so dry! I was so dissatisfied and disappointed. This was not the case before:( read more

Billy’s Bakery - Upper West Side - Bakeries Near Me - New York, New York

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These cupcakes were as DRY as the Sahara Desert... crumbled more than crumbl cookie yall! Will admit, the icing was perfection, but don't expect too much from the cake itself.. thought it was on the shelf a little too long!not worth $4.50 read more

Disclaimer: I am not a huge fan of cake (I prefer heavy, decadent desserts) but the confetti cake from Billy's Bakery was quite nice. The cake was light, fluffy, and chock-full of sprinkles (as a confetti cake should be). The frosting was very sweet/a bit overpowering, but this was overall a joy to eat! read more

Billy's Bakery Upper West Side is a must when you are in the neighborhood. I remember when there was only one location. I've been a customer for at least 15 years. For me I rarely deviate from the Peanut Butter Pie. One time I did when I purchased a mini cheesecake. I do like the cupcakes. Every time I visit I would get the Peanut Butter Pie. It's one of my two favorite Peanut Butter Pies in Manhattan. I didn't see it today when I visited this location. I've never had an issue with customer service until I came to this location. One employee freaked out because I touched the merchandise on display. It should have a DO NOT TOUCH sign. Or 'Ask for Assistance' sign in the very least. I touched the pie server first and she ran over repeating over and over "which one did you touch." She said it had to be thrown away. I had no idea which one because the container was full. I said if someone buys it I would hope they wash it before they use it. And I added they should put a sign if you can't touch! At the same time this exchange was going on she snatched the jar of Billy's pins out of my hands. I was interested in purchasing something that had their name on it. It was horrible. I felt like I was three years old again. So embarrassing and made me angry. I highly recommend any of their pastries. I have tried a huge slice of their cake too. Their cakes are delicious as well! I love the cupcakes and took lots of photos. I was so upset and embarrassed over the merchandise incident I left without making a purchase. By then there were other customers getting the employees attention. I'm not sure if or when I'll return to this Upper West Side Location. They're lucky I'm giving them Three Stars and it's strictly because I enjoy the pastries. Maybe they should open on the Upper East Side on one of the 80's or 90's blocks. We need a good cupcake shop with this variety! read more

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Nice spot for a sweet treat and cup of coffee near the Museum of Natural History. Cupcakes are fairly small and cost more than $4 each. There was one vegan/GF option - chocolate flavored - which was surprisingly good. The banana Nutella cupcake was also good though the Nutella frosting didn't have much of a flavor. Coffees are made with Partners beans and can be made with oatmilk for an extra 50 cents. read more

This is my first time visiting the upper west side location. I tried the cupcake of the month "lemon with blood orange frosting" it was delicious. The frosting wasn't too sweet and the lemon cupcake was soft and not dry. read more

Billy’s Bakery - Upper West Side - Lemon with blood orange frosting - Bakeries Near Me - New York, New York

I've had Billy's cupcakes in the past and I bought two today. The red velvet cupcake cake was so dry that I thought it was a stale cupcake.

I am a frequent customer at Billy's and I love it! They have amazing goodies and drinks. The customer service is always excellent and I highly recommend their Arnold Palmer :). read more

Billy's Bakery is one of New York's many fabulous bakeries. They are famous for their homemade baked goods, ranging anywhere from whole cakes to pies and cookies to cheesecakes. They have a few locations in Manhattan, and all of the stores have a quaint charm with friendly staff. While Billy's Bakery is popular for their red velvet cake and icebox cake, I think their banana cake/cupcake is the real MVP and deserves a mention. The cake is incredibly moist, and I love that the cake is not overly sweet. However, I personally could care less about the cream cheese frosting they put on the cake. I personally found Billy's Bakery's cream cheese frosting to be light and sugary, and lacking the creaminess of cream cheese. As a result, I think the cream cheese frosting was a bit lost when paired with the dense and flavorful banana cake. I also tried the Banana Nutella Cupcake - and I felt similarly about the frosting. I felt that the Nutella flavor could have been more pronounced, but instead, it got lost in the flavor combination. read more

Billy’s Bakery - Upper West Side - Banana Nutella Cupcake & Banana Cupcake @ Billy's Bakery - Bakeries Near Me - New York, New York

We ordered a confetti cake that was advertised as "yellow butter cake" - it was incredibly dry and dense. There was not a hint of yellow cake and I usually assume that a butter cake will be moist. When I let the bakery know (asking for nothing), they replied with they haven't received similar complaints. On a positive note, the icing and the decorations were fabulous. read more

Perfection! First time try for this year's birthday cake after many bakeries over the years. Finally with Billy's found the winner! Kept it simple & classic with the 6" 2-layer (choc/van) buttercream w/flowers. Perfect ratios of icing:cake; sweetness levels; consistencies; and decor...and the taste: OMG decadent! Highly recommend. Worth every penny & added bonus the staff are super nice! read more

Just had the worst experience here. We have been coming to Billy's at least 1x per week as a ritual for my son. We were running really late this time but I saw that there was no line, so I seized the opportunity to grab him a cupcake before our appt instead of after. We usually get 2 or more cupcakes, this time we got 1, but I also got an banana pudding. Total charge $11. She put the cupcake in a paper bag, with no protection. I said, "wait where's the box?" She says, "2-cupcake minimum for a box." I said, "oh please, we come here weekly, please I just need a box or this cupcake won't last our walk to our appt." She said "no, you can pay for one for $1." I said, "we're rushing to our appt, can we just grab a box?" She continued to be unhelpful, my son started getting upset, so we just left. Terrible experience for a $5 cupcake, and an $11 total charge. I'd also like to mention that we used to go to Billy's in Chelsea before we moved. The quality was a million times better back then. I literally only go here because my son is too young to know the difference, and he wants a cupcake. Their buttercream is far from what a BUTTER CREAM should taste like. I'll follow up with a review on the banana pudding once I calm down lol. Anyone know where else we can find cupcakes near here? ;) read more

For whatever reason, I keep giving Billy's passes even though I've gotten burned in the past. The price point is a little steeper than comparable bakeries on the Upper West Side (and I still have yet to find a cupcake place that will rival Two Little Red Hens on the UES) and the quality of the product is just not ... great. I ordered the crowd pleaser cake for my mom's birthday, perhaps relying too much on the name. The composition did sound good: chocolate and vanilla cake with alternating layers of chocolate and vanilla buttercream frosting. And it looked pretty, though the frosting looked a tad unevenly scraped against the sides. But I'd rather eat a delicious, awful-looking cake. In other words, I don't care if a cake doesn't look all that hot in photos if it's going to be awesome in my stomach. That may be an overly simplistic way of looking at things (and kind of a tortured metaphor) but this cake was really meh. It was too dry and crumbly and the frosting lacked all creaminess but approached the sort of artificial sugariness of a elementary school party sheet cake. I usually always get seconds of a cake but this time, after eating a small wedge, didn't feel inclined to get another slice. I shocked even myself. Also, as a heads-up, if you order pick-up at this location off the website, they may be shipping your cake from somewhere else (which actually explains the dryness) and running later than your selected time, which really defeats the purpose of being able to select a time in the first place. You could try calling ahead but just know that the listed number is to their headquarters downtown and you have to ask them to transfer you to the UWS location, which may or may not pick up depending if the one person working behind the counter is helping out someone in the store. All that's to say - the actual process of getting a not-so-great cake is not easy as well. read more

Dirty Chai Latte was just bad. Watery and little flavor. On the brighter side, the cookies were edible.

I was really disappointed with the cupcakes I purchased. They were incredibly dry and tasted like they had been sitting out too long. Not worth the money. read more

Went here with my mom, the food was great the cheesecake was okay but next time remind me to ask for no ice in my milk

This may have been the single greatest cupcake I've ever gotten on the Upper West Side.

I tutor near AMNH and recently discovered that Billy's Bakery was conveniently located on my walk to the subway. At 5:00 in the evening, they had a range of flavors still available to order. I ended up with the chocolate cake and chocolate buttercream. It was beautifully and safely packaged in a box for my commute home. Great ratio of cake to frosting, and the touch of sprinkles was delightful. read more

Billy’s Bakery - Upper West Side - Bakeries Near Me - New York, New York

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This is my first time at this location but I am familiar with the franchise. I love Billy's. Always smells like heaven upon entrance. A wide variety of freshly baked goods. Beautiful cozy atmosphere and Delicious treats. Glad to know this location is as good as the one in TriBeCa. I always get a huge slice of the chocolate on chocolate cake, and/or banana pudding if anyone is asking read more

Sorry but this bakery was a miss! I was expecting the quality here to be somewhat like Martha's or Magnolia's but was pretty disappointed. We got a simple chocolate cake with vanilla buttercream icing and a dozen cupcakes. The cake was semi moist in certain areas but honestly, it tasted like the $5 Entemann's cakes. It's weird because 4 of us made the same comparison. I was honestly extremely disappointed since we lugged this home all the way back to queens, not to mention but it also was not cheap. The cupcakes were also not great. They were dry and stale for the most part. Presentation wise, the designs were nice but on a couple, the icing was placed too far to the left or right. The only good one was the CARROT cupcake which was amazing. It had shreds of carrots too and was designed pretty. Paid almost $120 and left unsatisfied. This place doesn't have a bathroom either so not sure if it would be ideal for a coffee date. Miss for me :( read more

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We love this place. The staff is amazing. They are always happy and welcoming. They are open much latter than other bakeries. If you are dying for cake at 8 pm than go there. They are waiting for you The Carrot cake is soooo delicious. Thank you guys for your jokes and smiles read more

Billy’s Bakery - Upper West Side - Bakeries Near Me - New York, New York

A new cute bakery in UWS! I really love the chocolate cupcakes in the cups. So moist! The small cherry cheesecake was also good. The banana pudding was tasty but not as good as Magnolia's. It's more runny. The packaging and bags are adorable. There's a few tables inside. A nice addition to the area. I felt the regular cupcakes without the cups were dry. I didn't like the gluten flavor either. read more

Billy’s Bakery - Upper West Side - Chocolate cupcake cup and cherry cheesecake - Bakeries Near Me - New York, New York

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Charming staff, fun cupcakes and stuffed cookies across from the AMNH. Oh and good coffee too! The cookie we picked was a black/white stuffed choc chip cookie - stuffing=buttercream. It's like an ice cream sandwich with icing in the middle instead of ice cream. I liked the cookies a lot! read more

Billy’s Bakery - Upper West Side - Mmmmmm - Bakeries Near Me - New York, New York

Super cute. Good cakes. A few tables to sit at, but I would not bring my laptop and hunker down for an hour or two.

Wonderful cupcakes. Please make The blood orange lemon cupcake a regular!! That is simply the best cupcake I ever had! Why only January?!? read more

I ordered a decaf Americano. It was so weak that I would not have known it was coffee if I hadn't been told. The last time I had coffee this bad it was in a woebegone bagel place in New Jersey and it only cost $1.50. Service was grudging. It wasn't clear to me whether I should order from the woman at the bakery counter or the from the barista. After being ignored by the staff I asked the barista "Is this where I should place my order?" and she said "I'm finishing someone else's order now, you'll have to wait," which didn't even answer my question. Rude staff. Terrible coffee at a premium price. read more

Carrot cake was good but inscription was done poorly-owners response was "inscriptions are always complimentary". Just bc something is offered "complimentary" doesn't mean I should accept bad customer service/a bad job. Plenty of bakeries offer free inscriptions that are done well. Charge for inscriptions and have them done by someone actually trained. Photo is below; I had to put candles around the inscription to deflect from how horrible it looked. read more

Billy’s Bakery - Upper West Side - Carrot cake w/ "complimentary inscription" - Bakeries Near Me - New York, New York

Billy's has a limited selection of a few croissants and misc pastries, but mostly a very large refrigerated case of cupcakes, in addition to a coffee bar. What they do have, though, they do well. The cupcakes are really an elevated take on the dessert; think Sprinkles or Georgetown Cupcakes, not store-bought vanilla. The iced chai was surprisingly good and their coffee seemed overall promising. This is therefore a good place for babysitters or parents with young children, who can indulge in a carb-free drink while their kids have the desserts. Pretty empty mid-day, unsurprisingly given the school-hours-bound clientele. read more

4 stars for the kind of cupcake I had here. I can't really speak for anything else. But I had a hazelnut praline cupcake here that was out of this world. The staff was super nice and it was good that they had some tables to sit after a long day of shopping. read more

Billy’s Bakery - Upper West Side - Hazelnut praline cupcake - Bakeries Near Me - New York, New York

Ordered a fantastic birthday cake online and picked it up at this location. Everything was perfect and the cake was delicious!

So I was happy with the service I received here. It was literally the second day they were opened. I'd heard things about Billy's, and i wanted to check it out. Cupcakes are about $4/per. I got a few of them: red velvet, confetti vanilla buttercream, lemon cream cheese. So much potential. And since Crumbs is no longer, and Magnolia is only in the 60s up here. Magnolia had the lasting power, Crumbs was a good got-damn cupcake though. Billy's is, eh, somewhere in the middle. But honestly? I'd probably be just as happy getting a 12 pk of mini cupcakes from Whole Foods. But good luck to Billy's. They were so busy when I went past their midday. read more

I was so excited this place opened up nearby my sister's place - especially tonight. I had a very disappointing dinner and had a hankering for cake. I wanted something good since dinner had been so bad. I read the reviews from other locations and thought I'd be in for a delicious slice of cake. The space is cute and colorful. It feels fun to walk in as you look at a bright and bold wallpapered wall. I looked over my options with eager hope. I settled on a slice of the yellow daisy cake, which is their take on a plain vanilla cake. I didn't even consider their cupcakes as I really prefer a slice of cake over a cupcake, but if their cupcakes are anything like their whole cakes, I'll pass forever. What a let down! The cake had too loose of a crumb for my liking -- I prefer a much denser cake. Additionally, it tasted very dry. I don't know if it was because I was there at the end of the day, but even if so, what kind of cake gets dry that fast? If the frosting had been exceptional, it may have made up for the terrible cake, but no. It was overly sweet with no redeeming qualities. I didn't even finish the slice before throwing it out. I love a good, simple, but flavorful vanilla cake. Unfortunately, this was NOT that. It was boring and over reliant on the sugar alone. I am not very motivated to return and try other flavors, but if my desire for cake gets the better of me again, I may end up giving them one last chance to wow me with a different flavor. Meanwhile, if I can keep my head on straight, I'll just save the money and calories and stay away from Billy's. read more