Eat at Bear 2 to 3 times a week. Great food and great employees. The diner is always clean at this location including the restrooms. I did have one bad experience but manager Cecily upon bringing it to her attention apologized and made things right. She was not working when I had a problem, seems when she's there everything is perfect. I do try to know when she's there as the diner seems to run smoothly when she's there. Spending my life as a business owner I like that Cecily is hands on and not afraid to get in there and work. Not like most places even when busy managers sit around and do nothing. Great employee, and great crew that all work together. Thx. Neil Gurrieri 602-882-3194 read more

Inez was a excellent server! She was very helpful with making sure our table was well taken care for! She was absolutely nice and very attentive! Would 100% have her as our server again!! read more

Had a great breakfast with the guys and got treated with such hospitality and respect! Thank again to the Black Bear staff and especially to Inez:) read more

Eva was our server Saturday. She is fabulous. Very respectful, kind, and professional. She checked on us regularly and filled our drinks promptly. Tried to do a review on website or receipt per manager's recommendation but unable to. Need to make it easier to recognize good staff. read more

We went to Black Bear Diner for dinner with my two little boys and unfortunately had a really disappointing experience. I want to start by saying our server was great, the atmosphere was nice, and our food came out quickly, which we appreciated. We had only taken a couple bites of our meals when my boys needed to use the bathroom. I took them, and intentionally left my purse at the table so it was clear we hadn't left. When we came back, our entire meal had been cleared from the table. It was incredibly frustrating, especially with hungry little kids. The manager came over and apologized and offered to remake the food, but at that point my kids were hungry, upset, and honestly I was too. I just wanted to leave. I asked if they could comp the meal because this was entirely due to their mistake. The manager then said we should still pay 50% of the bill, which was honestly shocking. Paying half for food we barely ate because it was taken by mistake felt completely unreasonable. After I pushed back, they did end up comping the meal. Mistakes happen, and I understand that. What made this experience especially disappointing was the manager's lack of empathy and apology--especially as a mom trying to manage dinner with little kids. It turned what started as a pleasant dinner into a very stressful and upsetting experience. read more

As soon as I walked in, it felt very rustic and bright. I loved the bear themed wood carvings, decor and all the cute gifts. I was surprised how busy the restaurant was. We had to wait a bit to get seated. I decided to try their biscuit and gravy with bacon and 2 eggs over easy. The bacon was kinda chewy with unrendered fat which was a turnoff. Even bigger disappointment was the biscuits and gravy. The gravy tasted so odd and off putting and the biscuits were huge but very dry and fell apart. Had a bite of hubby's French toast and it was the worst I've ever had. If they weren't so busy I probably would have mentioned something to the server but really wasn't in the mood. Still love the theme of this restaurant but the food was a major letdown today. Service was not the greatest probably due to how busy it was. read more

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It was quite busy when we went around 11AM on a Thursday. I had the French toast with eggs and sausage. I also ordered a side of toast to soak up the eggs. The French toast was very thin and had absolutely no flavor. It was probably the worst French toast I've ever had. Wifey wanted to try their biscuits and gravy but she could not eat it as she said the gravy tasted yucky and the biscuits fell apart. The service was so so and was disappointing like the food. Not sure why this place was so busy as there are so many other options around here. Unfortunately I probably will not return. read more

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Today was my second time visiting this location. I got there around noon, restaurant was clean and was seated right away. My server Ana was amazing. She greeted me with a big smile and brought my drink right away. I ordered the Turkey Club, lightly toasted on white and crispy fries. She asked if I wanted to add avocado and I said yes, best decision ever!! My order came exactly as I ordered it. Ana kept checking up on me and brought my refill in no time. She was very attentive. I really enjoyed my lunch and will definitely be back. On my way out I noticed they have a gift shop with a huge selection of cute stuff. I couldn't help myself so I bought a bear for my granddaughter. I'm definitely coming back!!! read more

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Since getting here in the Phoenix area, I have been to a Black Bear Diner three times. A friend of mine recommended it and I agree with him that Black Bear Diner is a great place to eat. You get a lot of scrumptious food for your money. I've had the biscuits and gravy as well as a veggie omelet. Everything was very good. The service is also wonderful. Our servers and cashiers were always a delight to talk with. They took our order without error and brought our food out quickly. Our coffee cups were continuously topped off. I liked the ambiance. The wall decorations, the outside decorations and even the souvenir store were great. On top of that the bathroom was clean and smelled so good. Thank you to the Black Bear Diner staff for a satisfying experience here in the greater Phoenix area. read more

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We've been to several Black Bear Diner locations around the Valley and in Southern California, and it's usually a safe bet for a typical diner experience. Unfortunately, this location was a big disappointment. We stopped in on a Friday around 9 a.m. with our family, two adults, a 2-year-old and a 4-month-old (baby in a car seat attached to a stroller). It was busy but didn't seem unreasonable, so we expected to be seated within a normal amount of time. There was no one at the hostess stand when we arrived. The checkout line off to the side was extremely busy, but no one ever acknowledged us or let us know what the wait might be. We stood there for close to 10 minutes without being greeted once and eventually had to leave. Getting two small kids out of the car is no small task, and having to turn around and leave meant putting our toddler back into his car seat, which resulted in a full meltdown after he thought we were going to eat. A simple "we'll be right with you" would have gone a long way. Because of this experience, we don't plan on returning to this location anytime soon. read more

I've always enjoyed Black Bear diner, and the steak and egg special is worth stopping in for. The steak isn't particularly great, but it's a satisfying meal, in a nice atmosphere, with very good service. They don't complain about substitutions, which is nice. $4 for a coffee or iced tea is sort of outrageous, but that's today's prices. read more

Black Bear Diner Gilbert - Steak and egg special - American Near Me - Gilbert, Arizona

This place used to be good back in the day. I ordered the meatloaf expecting something that would look like meatloaf, instead I received something that looked like a frozen dinner. The service was average and the interior is stale and outdated. read more

Inez was my server and she was AMAZING!! I got the bear's choice and unfortunately i didnt like it BUT Inez and Michelle (Supervisor) were there to the rescue and brought me a Waffle super quick!! I love how much they care about their customers, my son loved the Happy Cub Cake, will definitely go back and ask for Inez or Michelle ! read more

Good food and good service. Had the Santa Maria Tri- Tip which was very flavorful. Accompanied by vegetables and mashed potatoes and gravy. Keep in mind this dish is only available after a certain time. Luna provided excellent service. I highly recommend this location. read more

Got a Southwest eggs Benedict. It was delicious. The service was fast and reliable. The ambience is very friendly. It feels like a good home meal. read more

Black Bear Diner Gilbert - WAS chicken fried steak, 2 eggs, toast and can't eat the hash browns. Very good food!! Very good customer service!! - American Near Me - Gilbert, Arizona

Why has it taken me so long to get back here??? I made a quick stop for breakfast in the middle of my work day @blackbeardiner It smelled like home cooked breakfast in the parking lot, greeted and seated immediately, waitress was very friendly and went over some top favorites. I tried a few dishes but this stood out the most. Oversized soft fluffy biscuits, creamy savory gravy with the right amount of salt and seasoning, topped over that biscuit. Perfection! As I am eating I realize I didn't see the chicken and waffle plate on the menu and that was one that always hit for me. I'll definitely be stopping back for another brunch experience. Heck, I may just have to try dinner too. I love me some delicious comfort food! Just a cozy spot to have brunch. I love the little country stop as you walk in. read more

Black Bear Diner Gilbert - Biscuits and gravy - American Near Me - Gilbert, Arizona

I love the black bear diner me, and my father used to eat here all the time it's very nice. It's very clean good Customer

Best pancakes, hands down. We love our dinners because of the all day breakfast options. Not only is it good food, there is plenty of it. Lots of menu options too. Service was friendly and timely. read more

My parents and I truly enjoy dining here. The food is consistently excellent, and it brings back great memories of growing up near Mt. Shasta, Weed, and Dunsmuir. Petra is one of our favorite servers...she's always kind, friendly, and makes every visit feel special. read more

So I went to the blackbear diner this morning for breakfast ordered the Dave's omelette, which is bacon sausage ham in the in the omelette supposedly instead I got a scrambled egg taco all the ingredients spread across the top with the cheese on top of it not an omelette not even an egg taco just scrambled eggs with ingredients on top hashbrowns with cheese and up charge not gold. Coffee was good. Service was OK. The manager came over and knocked off five dollars for the piss poor omelette not sure if I'll be back. It's a mom and Pop type restaurant, as you can see the before pitcher look like it might be an omelette until I opened up the egg and found out it wasn't read more

Black Bear Diner Gilbert - American Near Me - Gilbert, Arizona

We frequent Black Bear as they have a huge menu and tolerate my grandkids. It's always clean and the food is very dependable. The servers are nice and patient. Parking is plentiful and even when very busy we have never had to wait more than 30 minutes. It's our favorite Sunday spot. read more

We will never visit this business again! We would visit the Mesa / 1809 E Baseline Rd, Gilbert, AZ 85233 at least twice a month for either breakfast and Fish fry fridays. Staff are rude and uncaring about special needs of their customers. When I commented to the bus person that they shouldn't be slamming the dishes and glasses into the bucket and onto the table because of my tinitus and hearing affliction, we were asked to leave by the hostess. All I said was " you don't realize what that sounds like to a person in my situation and to go a little bit easier when placing dishes and glasses into the buckets. After being asked to leave and being escorted out like criminals, we will never be going to any black bear restaurant. read more

Met my family here for lunch and it was my first time trying Black Bear Diner. My family has eaten here before and so I had high hopes! I ordered the tri-tip dip sandwich deluxe style with a side salad. My first bite was "ok" the meat was very tough and kinda hard to chew. The second bite I got had the deluxe grilled onions and mushrooms. The veggies instantly tasted of cleaner as if they were sitting near bleach or some sort of cleaning product. It was very hard to get down. As I moved my sandwich out of the way to take a bite of my salad there was a long black hair IN my sandwich, to which would of been my next bite. I pulled the hair out and laid it on my napkin to show the server. Upon showing her, she acted as if she wasn't surprised. All she said was "want another one"? I replied "no I'm ok". (I'm not eating anything else from this place, are you kidding me?). The most disappointing part was that she didn't say sorry, no manager came over to apologize or see if we needed anything else. The tri-tip was comp'd off the bill, obviously someone was aware of the disgusting hair, but clearly no one cared. Red flag: that's alarming. It was hard for me to decide whether to rate a 2 or 3 star review, since my family all seemed to like what they had ordered. However, after contiplating it, a two star seemed more appropriate since this was my experience. *pictures shown are of my food and my boyfriends burger. I did not take a picture of the hair, as I was disgusted and in disbelief* read more

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this is one in Gilbert Az we had a lady called Inez and I am 75. she was the BEST waitress we have ever had . 5 stars to her. she was right on the mark with every part of her job. I mean this. Efficient, kind, fast I think she had six hands!!!!! haha Thanks Inez we will be back and ask for you. MArge B read more

I really wanted to be able to review this place more highly but just can't. The reason for the three stars and not lower is because they were willing to accommodate our large group at a late hour. But that's it. When we arrived, most of my party ordered water to drink. None of them could stomach the water. They said it had a weird taste and it actually made some of them feel sick. While we were a large group, our order took almost 30 min to come and that point the food was cold when it was served. Most of us did not finish our food and some did not eat it at all. I think it's possible that the breakfast/brunch menu is better than their dinner. Hopefully. read more

So we decided to come have a late breakfast to get our day started. We had been to Black Bear once before and enjoyed it. When we arrived our server was rushing to take our drink order, which we totally understand when you're busy. Our drink cups were extremely dirty and the water tasted like dish water, it had a very odd taste. We asked another server for new cups since our server disappeared for 20 minutes. We placed our order and our food arrived 30 minute later; then when our food arrived my plate was super cold and missing the extra items I ordered. Again we tried finding our server but we could not locate her for 20 minutes; then we finally try to flag her down she disappeared again so we asked another service if they could heat the potatoes since that was the only thing that was appetizing at this point. The food had an odd dirty water taste; I can't explain it. Then we finally saw our server when the ticket was being delivered. I am not sure if this was just a "one off" or what was going on but the food quality and service just really seemed to go down. The food looked great, but it was not tasty at all. read more

Black Bear Diner Gilbert - American Near Me - Gilbert, Arizona

We stopped in at Black Bear Diner and ordered the biscuits and gravy along with an omelette and wow, the portion sizes were huge! You definitely get your money's worth here. The food was delicious overall. The biscuits were massive and had that comforting, homemade taste. The gravy was flavorful but could've been even better with some sausage or extra mix-ins for more depth. The omelette was hearty and well-prepared. Our server was friendly and very attentive throughout the meal, which added to the positive experience. Prices were totally reasonable, especially given the generous portions. We'd definitely come back just maybe with a bigger appetite next time! read more

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Had a coupon for a free February pancake, so ordered that and a ham steak for breakfast. Very large, tasty ham steak with no fat nor grissle--just tender ham. The free pancake was actually two extremely large fluffy pancakes with butter and maple syrup. Way more than I could finish. I was seated very quickly and the service was friendly and fast. The food was very tasty. I was stuffed full. The check out was quick and just slightly over $5 for the a la carte ham steak and zero from the huge amount of pancakes. The cashier is located by the entrance/exit to the store and surrounded by Black Bear merchandise. Large portions, tasty food, friendly staff, and reasonable prices--it is no wonder this is a popular place. read more

I got a small portion of tri-tip with mashed potatoes and vegetables. I got three slices of meat. By the time I cut the fat off it was almost as big as the three slices that were left. The tri-tip was the toughest and chewiest that I've ever had. I had to take out a sharp knife to cut it, the serrated knife they gave me would barely cut it. The vegetables were barely cooked and so crunchy it was hard to eat. The service was okay. read more

Where to start off with Black Bear Diner?! My boyfriend and I have been regularly going to BBD for a couple months now and it really never disappoints. We usually go to the Chandler BBD on Alma School and Queen Creek Rd but we've been to the Baseline location and it's just as good. This specific day I tried the blackened salmon with steamed broccoli and their country mashed potatoes. I was a little nervous at first to order it bc it's easy to ruin salmon. I was pleasantly surprised how tender it was. Crisped perfectly and didn't taste "fishy" lol. The mashed potatoes were PERFECT with that white gravy mmmmm....I ate it so fast! My boyfriend gets the usual vegetarian omelette with roasted potatoes and side English muffin. He always adds grilled chicken for extra protein and they always make it delish for him. He eats pretty much everything! Also I can't forget we always order a bowl of chilli as an appetizer and love how savory it is! We also order coffee and ice tea too. The service at BBD is always so sweet and they make sure to greet us right away even if it's busy. The ambience feels like you're going to your grandmas house. People from all walks of life dine there and it feels like home. No judgement, just good food. We ended our meal today with blueberry pancakes (we share bc it's a lot). The pancakes were nice and fluffy, crisped just enough and lots of fresh blueberries! In the past I've also tried their taco salad with grilled chicken and other omelette (my fav is the veggie). Overall 10/10 and we will come back! read more

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Great place to have good old US comfort food. Good prices, good service, but the hostess can sometimes take a while to seat your group.

It's pretty busy Sunday morning at 9:15 AM. The parking lot was almost full and we had to wait about 5 min for our table of 4. Service from the host and server was professional and friendly. It's laidback and cabin cozy inside. My scramBOWL came out about 10 min after ordering it. It was good, but only ate half of it The portions here are HUGE. If you're not super hungry you can share. read more

Black Bear Diner Gilbert - ScramBOWL sourdough toast - American Near Me - Gilbert, Arizona

They sent me a free meal for their 30 year anniversary. I have never been. I went during Friday lunch service. The place was packed so I prepared myself for a long wait. I was seated immediately. I ordered a lot of food including extra stuff besides the free meal to try and settled in to wait. Surely the food wouldn't come out quickly. I kid you not in a packed restaurant from the time I ordered to the time my food made it to the table was under 5 minutes. I'm honestly stunned. I thought the free meal would be small. Wrong again. Massive portions. I ordered a full order of biscuits and gravy not knowing how big it was. It filled an entire to go box. Everything was exceptional and the food was very good! read more

Black Bear Diner Gilbert - American Near Me - Gilbert, Arizona

Food and service was awful. No offer by server to rectify the meal. I paused in eating, was asked if i wanted a box, i replied no and the bill was put on the table without a further word or offerings for more water or dessert. The restaurant never looks clean and kept. I will never return to this location. read more

The guy at the front was really friendly. My to go order was good and was ready when he told me it would be. The food was good as well.

The food in general is good. I had the turkey dinner. When it arrived it had some gravy on it as well as some on tbe potatoes. I asked the server if he could bring me a little extra gravy. Sure, he said. He came back with gravy and all was well.....until my bill came. He charged me $1.10 for a ladel of gravy! I would have paid anyway,but I was not told of up charge or given a choice to pay for it. I asked him about it and he just said he understood that I was a little preturbed. That's all. No oh I'm sorry, let me see what I can do. Nothing! So, be careful when asking for a smidge more and check your bill! I DEDUCTED THE $2 FROM HIS TIP read more

Todd was hands down one of the best waiters I've ever had. From the moment we sat down, he was attentive without being overbearing--checking in at just the right times and making sure everything was perfect. He knew the menu inside and out, gave great recommendations, and even caught a small mistake in our order before it reached the table. His attitude was genuinely warm and upbeat, which made the whole experience feel relaxed and enjoyable. It's rare to come across service that feels this effortless and thoughtful. If every place had a Todd, dining out would always be a great experience. read more

First time here. We really enjoyed this place. It has a warm inviting atmosphere. Our server, Cecily was fantastic. Food portions are huge. The food is okay. I had the chicken fried steak and my wife had the California omelette. Most of the food had a serious lack of seasoning. The country gravy had no seasoning. The breading on the steak had no seasoning. The mushrooms in the omelette weren't seasoned. They could do bette, I think. Everything else was fantastic. We'll be back for lunch or dinner next time. read more

We stop at Black Bear in Tucson when we are in town because we love it. This time we stopped in Gilbert and we were disappointed. The server was not personal and the poor gal at the entrance was overwhelmed by people coming, going, telephone calls, etc. We noticed people walking out. Good way to lose money!¡! read more

Came to pick up our order and it was ready for us, no wait! The servings were generous here but lacked a lot of flavor. We would order here again though, I enjoyed the pancakes and the Cinnamon French Toast roll. I also ordered a Vanilla Cold Brew to go and was pleasantly surprised! Overall, not too bad read more

Black Bear Diner Gilbert - American Near Me - Gilbert, Arizona

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