We called CPL out to a apartment complex in Escondido to find a cold water leak under a sidewalk last year, Chris Desarno came out late in the afternoon and found the leak without any problem. He was polite, easy to work with & perfectly on target when it came to locating the leak. We always rely on CPL to find the tough leaks. This post is long overdue. We have been working with CPL since 1995. Thanks Mike Carroll Plumbing read more

Expensive and less than accurate: I had a leak under the ground between the meter and the house. I called CPL to locate the leak. they came and identified a spot and flagged it. They charged me $300. I hired a plumber who dug the ground. No leak, charged me $180 for labor. I called back CPL. They came back and identified another location ~8 feet away. They charged me an additional $310, although they had promised me to give a discount for the re-do. This time the location was correct and I had a plumber come fix it. Overall, they charged me fully $610 for 2 visits, while if they did a more thorough job to begin with, they could've identified the source of the leak the first time around. So not only I had to pay them an extra$310 but also I had to pay the plumber $180 for the first wrong spot. It cost me additional $480 for nothing. When I called CPL to complain, they said they can't do anything about it. I would try a different company next time. read more

Paid $300 for two hours of looking for a leak and he could not find it. Waste of money.

We needed help locating our water main to re-do our irrigation. CPL's tech came out within a day or two and found it very quickly. It was exactly where he said it would be. We are pleased! read more

We hired CPL on the recommendation of the plumbing company to find a leaking main line under the front porch which they did. The CPL tech recommended he cut into the inside wall of the garage near the leak location to verify the leak was also not leaking in the wall. To make the cut he had to move our water softener brine tank out of the way several feet. I was inside the house doing my job and was not watching what the tech was doing. He completed the job, I paid him, and he left. A couple days later before the plumber came out to do its job, we noticed potassium growing along the outside base of the brine tank. We contacted CPL to report it and see what they could do since they obviously damaged the tank and it now needed replaced. CPL dispatched the tech to my house to investigate because he told his people he did not remember moving the tank to cut the hole in the wall. When the tech came on site his memory returned and he apologized to my wife and I several times for damaging it, which clearly was an accident on his part. The GM and I spoke after that, and he got hot and basically called me a liar telling me the brine tank must have already had a leak or someone else damaged it. I don't appreciate my honesty and integrity being questioned and I really don't appreciate working with a company that won't make things right when a problem occurs. I had to purchase a new brine tank for another $450.00 because of CPL's negligence. Very poor business practices. read more

CPL Cable Pipe & Leak Detection - As the plumber told me. Water will always find a way out even if it's a pin hole. - Plumbing Near Me - El Cajon, California

Terrible experience. We had a leak in our water line of about 160 gallons a day. We called them for an emergency leak detection service. They said that they could do nothing for four or five days. I told them that in that case I would try to find another service that could respond immediately--which I did. (I called the Leak Detectives, which did a great job at a fair price--the same day). I notified CPL both by message and phone that I was using another service. They proceeded to bill me for $100. I sent them an email pointing out their error--and today received yet ANOTHER bill for $100. Appears that their theory is that if you send fraudulent bills to enough people, some of them will actually pay. read more

Shout out to nick Ross. Came out to do a leak detection and with his help we were able to confirm leak. Good customer service and informative. read more

Do not call anyone else for main line leak detection. I had a number of plumping companies come and evaluate where the leak was comong. Some wanted to cut the sidewalk and most of them quoted between 2K to 4.2K to replace the line. only Jon from Pure plumbing suggested that I call CPL and they will mark where the leak is coming from and then we can have it repaired. CPL found the underground leak and marked the location. Saving me thousands of dollars. read more

Yesterday John from CPL came out to detect a slab leak in my house. He was personable, knowledgeable and was able to quickly discover where the leak was. He answered my questions about what would probably be done to fix the leak when the plumber shows up. The only negative aspect was that the company is so busy that I had to wait for an appointment but is was worth it. read more

What a rip off company. They couldn't find the leak in my front yard. They wanted me to call Bill Howe Plumbing so they can work together to find the leak read more

Chris provided a very thorough inspection of the leak and patiently explained the technology being used to pinpoint the location of the leak and determine actions that would fix it. He was available and responsive even a few days after he completed his investigation when the plumber came to perform the repairs. We contacted him multiple times to guide the the repair. He was responsive and helpful the entire way. A 5+ from me. read more

We received a recommendation for CPL from our local highly respected plumber. From the moment CPL called, they were responsive; offering a same day appointment or one the following day (my choice). The technician, Joshua Mar, provided me amble warning time prior to his arrival and arrived within the specified time window. He was professional and knowledgable and quickly diagnosed the problem. Appreciate his attentiveness and will surely use CPL again if a problem arises. read more

On 3/6/20, we had CPL come to our house to determine the source of a major leak in our irrigation system. What made it difficult was that the leak was somewhere in a slope. Justin came out and finally pinpointed the location. He dug a hole and there was the water and irrigation pipe. Our landscape crew came out, excavated the hole and repaired the irrigation water main. Justin was a great guy to work with and recommend anyone with a leak issue to contact CPL! read more

Steve came immediately he was responsive solve a very stressful problem very quickly. I was very impressed and would highly recommend CPL to anyone who asked. read more

Jose Chacon came out from CPL. He quickly identified where the leak was coming from and was very helpful in explaining everything to us. He was super professional and was very comforting to us during a trying time. read more

We noticed an increase in our water bill and it looked like a leak in our service line. Tried our current plumber and they couldn't find it, they recommended CPL. A good friend had already told me about CPL and said they came recommended by USAA which is also our insurance company. I gave them a call and was pleasantly surprised how well their process was described and how it was priced. They came the same day. Steven A was very professional, explained his approach, went to work and found the leak in less than two hours. He marked it on the pavement with chalk in a square that was less than 2 feet by 18 inches. It was fixed today and Steven nailed it...still feels more like art and magic which is what a trained professional like Steven brings when you have great technology and even better experience. Thank you Steven A and thank you CPL! read more

We had two professional plumbers come and check our leak. Both could not find it, cut away wall material and we paid them a high fee. CPL came in and within 15 minutes found our leak, then recommended a plumber who fixed it within a few days. CPL was professional, responsive, communicated well before/during/and after the project. They are the only leak detection company I will ever use in the future and recommend. Thank you for your service. read more

The office staff and field employees that locate the leaks who work for this company are always amazing. They are accommodating, reasonably priced, and know what they are doing. It is a pleasure to do work with honest people in todays world. Thank you to Joey, Ruth, and Dave. read more

Great and professional. City had said we had a leak and was losing water somewhere but we couldn't pinpoint it. They came out to the house on time and were very professional. They let me know all the costs upfront and what they would be doing. It ended up that the leak that he could find was so small the chances of actually being able to repair it would be difficult. His total honesty was great. He also gave me some ideas to see if it was our pool that was leaking water. Highly recommend and if this pipe ever does start seriously leaking, won't hesitate to call them again. read more

They detected 3 leaks within 2 hours. I had the leaks fixed by a plumber and the water bill is back to normal.

When I made my appointment with the office girl on the phone she was asking questions about what kind of leak detection we needed, like whether it was fresh water or sewage. Our problem is with the kitchen sink which gets fresh water so that's what I told her. The technician comes out & said he wasn't equipped to do a camera probe which was apparently what we needed. So he apologized and left. Then the girl from their office called & said we owed them $125 service fee for the guy to come out to my house just to tell me he couldn't help me?! She was not nice at all, it was like sorry, you still have to pay! They sent their guy back to my front door asking for payment! I felt totally taken advantage of and ripped off!! They need to explain a lot better and be more specific in what services they provide. I am not a plumber, I do not know all of the terminology. They could have at least warned me of a service call charge! read more

Sorry to say, our experiences were with CPL were very poor. I heard water running in the wall, and naturally we think of a leak detection company. After they came the next day, they did this: 1) they made random holes in the walls of 4 rooms with showing surprise that they did not find any pipe at all in some places behind the opened drywall. On the other hand, in the bathroom where I heard the leak, walls were not opened. 2) after 2.5 hours, they identified a pipe in the garage that supposedly should stop the leak in the one bathroom in question. They just labeled it on a picture with a note that a plumber has to come and cap it. However, when we later called the plumber to cap the identified and labeled pipe, it cut off the water in all of the house EXCEPT the bathroom in question, that was still leaking. So, we had to reconnect the pipe and start over. 3) they labeled a spot in the hallway under the slab with blue tape, which supposedly was the area of a slab leak. However, when we opened the bathroom wall with a plumber at a later time point, the leak was in the bathroom wall, where I first heard it, not in the hallway under the slab. At this point, I don't even trust that the blue labels on the floor show any lines at all. So, in summary, the service we got from CPL was not only wrong information, it also initiated processes to make unnecessary repairs and damages to the house that increased our repair costs substantially. We were led to believe the problem was somewhere else as it really was. Also, they mislead to target the wrong feeder pipe, which was literally the only pipe that had nothing to do with the bathroom leak in question. I feel sorry that I did not use a plumber from the start. At least, plumbers are trained individuals and not random people with fancy equipment that they don't know how to use properly. And the service was not cheap either. No more experts for me. read more

I did it under my business B st apartment I even spoke to your manager. I would still not recommend you. I paid for services and had to pay overtime plus weekend hours for a plumber. read more

Quentin was prompt, courteous, knowledgeable and time efficient. His expertise and use of leak detection tools resolved the mystery of my unexpected and expensive leak. I appreciated his skill so much and he's a very nice person, too! CPL Service was recommended to me and I will definitely refer them to others, as well. read more

I was first impressed by how the customer service was, spot on. But when the technician arrived he could not locate the water leak under the new concrete driveway. Under the house water is causing a much flow. The pipe runs next to this area and there is no visible drop in water pressure. We blocked out 2 hours for $350 and each additional hour is $200. When they could not locate, he wanted to come back..starting with the 350. Rate again, then do more testing. I spent $350 for basically nothing. It seems like they were more interested in running up the bill than a 8 foot area where the pipe is. Im disappointed when they say we can tell you where the leak is, but they didn't. read more

great job, would use again! I appreciate that they are a third party and not a plumber that benefits from a leak repair. they were respectful, thorough, and available for the plumbers to contact after the inspection. read more

OUTSTANDING! Often when the need for a leak detection company comes up it is a very stressful time. One that can be compounded by needing the service to come out multiple times to address multiple leaks. One saving grace is having a professional, reliable, trustworthy company to address your need. CPL Cable Pipe and Leak Detection is one such company. Over the course of a year we needed such services 3 times at our parents aging property. We had the pleasure of having Jake Hazelback be our assigned technician on all 3 occasions. He was polite, courteous and thorough in completing his tasks. Because of his work we were able to pinpoint several problems and have them addressed. I hope we never need such services again, but if we do we will contact CPL, and ask for Jake specifically. Thanks to CPL and Jake! read more

Contacted CPL to detect a leak. Did a great job at detection and marking the area of a pin-hole leak. However, when asked to mark the exact pipe, was where things took a down turn. #1 When I called to have them come over to mark the pipe inside the dry wall (which is within the scope of their visit), the customer rep said the person they sent had already spent 2 hrs (you pay for first 2 hrs and then in increments of 1 hr) - which was totally not true, since I recollect my wife telling me she was amazed all of the work was done in an hour, and I too recollect looking at the clock and responding to her. So I was insistent that the second call to mark the exact pipe had to be free. The rep asked that she check with her manager. Finally, it worked out and they sent the same individual. #2 The technician cut out three areas in the dry wall even when he had marked one spot for the manifold on one side of the wall - felt it was needless. Ended up being additional work for the person following their work. Note - the technician who showed up was super professional and answered all questions and even said he'd be available to talk to my plumber . 10/10 points there. My only recommendation for customers would be to make note of the time of entry into the house and time of exit, get the technician's signature - you may need to revert to it if you find yourself in my situation - it was a needless haggle and a waste of my time. read more

CPL Cable Pipe & Leak Detection - Manifold marked in initial visit - Plumbing Near Me - El Cajon, California

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I called in Dec to have them come out to help find a water leak. Receptionist was very professional and explained everything, (almost, extra charge for PVC PIPE). Jake was the employee whom responded. He was all business which is fine and said he marked where he found a leak in my irrigations system. Hired a licensed plumber to fix that leak, but when the plumber finished the water meter was still turning. I texted Jake to ask if he could send me a diagram from the meter down to the house. he said he had done the markings on the ground of showing the leak, and that if I needed to know where the main line ran, I would need a bib(?) installed near the meter. Maybe I'm way off, but I would think Jake should have started at the meter with the "fancy" gadgets and worked his way down following the line. With the turnoff valves for the irrigation systems and house in the off positions, the leak has to be between the house and meter as my logic would surmise. Sad that the problem wasn't diagnosed completely the first time so it could be fixed the first time. Can't give them 5 stars or even 4 since I'm starting from ground zero again. read more

Excellent service and value! Joshua did an outstanding job! Having non-intrusive testing on my exterior irrigation system saved me a ton of labor, headaches and much better results! read more

I believe the gentleman's name was Jason Carper. Excellent individual. Very respectful, courteous, and knocked out the leak detection quickly and efficiently. Thank you CPL! read more

1. CPL sent Mark to find the leak I thought I had. He was awesome! He found I did not have a leak, was courteous, kind and very professional. When the leak was located in the common area outside my property he stayed and made sure the other company found the pipe! Way above expectations!! 2. Theresa helped me with a billing issue. She was very happy to help solve the issue. Very professional, courteous and understanding. She called me back in a short time after I left a message and was able to find & correct the error. All companies need customer service reps like her!! I highly recommend this company for any leak detection issues! read more

I had a leak outside of my house and am SO grateful my plumber recommended CPL. Theresa took my frantic call, answered all my questions, and scheduled someone to come out very quickly. It's so nice to have great staff in the office to calm those of us who freak out with this sort of thing. Jose called me before he was about to arrive, was on-time, and fantastic in explaining to me everything along the way. I needed to have the water off until the next plumber arrived for repair and he gave me great ideas of filling the tub with water, etc. I could go on. Then Theresa followed up the next day with a copy of my invoice and to check in. Bottom line, I am thrilled to be a CPL customer. THANKS! read more

This company is incredible, they were out within two hours after 6pm. amazing!!! they turned my frown upside down because of the customer service I received by the technician.it was in peccable. I had a hot water slab leak Mark detected it and hung around to help the plumber out they were clean and tidy. now I need to find a good carpet company to replace the carpeting. read more

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They found my irrigation/main water line leak in about 5 minutes, pinpointed it to within a foot. This helped me avoid digging up the entire landscape to locate it. Reasonable price. Overall, it saved me a lot of time, money and headache. read more

We've had these guys over a couple times now and they always been super nice/profession and very knowledgeable. We recently had Steven over to look at what we thought was an extremely hard to find leak, but he found it in a matter of minutes. We've been perplexed with this leak for a full week now, our water meter wasn't moving and no other evidence other than some water in one of our closets. Very impressed and relieved we finally know where the water is coming from. Thank you CPL! read more

Just before Thanksgiving I discover that I had a slab leak and received a referral for CPL. They sent a representative out on Friday. JC and another employee arrived in the morning and fully explained their process to me. They were very professional and friendly. The leak was not a visible leak or a large leak so they had to go over my driveway and garage several times to locate it. They were determined to find the exact location and did not stop until they were both satisfied with their results. When the plumbing company came out to do the repair, they were able to dig in the same spot that JC had located and repair the leak with minimal damage to the floor. I can't say thank you enough for such a professional staff who truly cared to locate the leak and be as helpful as possible to make a bad situation a little bit more tolerable. read more

Chris came out for leak detection on a property that I manage and I was thoroughly impressed at his quick, efficient, out-of-the-box thinking. What could have been a major catastrophe, wasn't. At first he thought it was a going to be a major job to get at the leak, but he and the plumber on site got creative and saved the day with a more simple solution, saving the owner and the tenant a big headache and lots of cost. read more

The BEST! Without water for most of 2 days due to a previously undiscovered leak in main waterline. I called CPL in the morning and by late afternoon a technician was working to trace the leak - and succeeded, saving me lots of inconvenience not to mention a water bill that approached $600 for one month! This company cares. Customer service is excellent. Glad to write an endorsement. read more

Had a leak in a yard down 3 feet and they added gas to make it squeal and they were right on top of it! Calling again for another location as they came recommended and i would use them again and so far they are experienced and efficient with their time. John North County Backflow read more