Angela L.

This is a newly-opened dough zone branch near Campbell pruneyard. Right next to sports basement. The staff are very friendly and helpful while being busy. This shop smells like steamed buns which are very good to have. Flavors are up to quality or even better compared to other locations. This place is family-friendly and big-party friendly.

Jose G.

We picked up our bibs for our race and was already hungry. Since this is Pruneyard, most places are packed. Decided on Dough Zone since we wanted something light. The place is clean, nice, and well spaced. Seats are hard though. The food is standard though. It's not bad, just nothing worth driving back for. Also their green onion pancake is super oily. Their servers are super nice though.

Zenny D.

Stopped by for a quick bite, the prices are reasonable and service is quick. You order by scanning a QR code and the server brings them out quickly. Xiao Long Bao (5/5) - Excellent size, soup is flavorful and not overpowering. We got the pork and crab one which we thought was a steal, considering it's around $17+ at Din Tai Fung. My real complaint is that I wish the ginger that's served alongside the XLB wasn't minced. I think it's better when it's shredded. Pork wontons in Chili Oil (3/5) - Honestly was very disappointed by the size of these wontons. I had expected them to be bigger but they were all quarter sized. Taste was great though. Sweet and Sour Cucumbers (4/5) - I love this stuff! I wish I could elegantly eat them lol. I feel like I have to dissect the cucumber. I think the oil it's served with is intentionally plain so I recommend adding some chili. In the end, Dough Zone is a restaurant with a casual vibe. I'll definitely return.

Brian D.

The food is good The service guy is overworked Under staffed The beef in all forms in broth is yummy The egg rice dish is also good The kale side I recommend as well

Diane W.

We had lunch here today and it was really good. This was our first time here, at the Campbell location. We usually go to the one in Almaden, since we live very close to it. We happened to be at the Pruneyard and decided to try this location out. When we walked in, the place was very busy and full. There were also people waiting to pick up orders to go. We were warmly welcomed and were taken to a table. This location is much larger and has more seating than the one in Almaden. I think they are in a great location in Campbell, adding to the diversity of eateries at the Pruneyard. We made our choices on the provided order form. You can also order with their QR code with your smart phone. We ordered our favorites: pan fried pork buns, chicken & vegetable boiled wontons in chili sauce, pork boiled wontons in chili sauce, sweet & sour cucumber, Yibin noodles and hot jasmine tea. We also ordered something new, which was the cold noodles with sesame dressing. We were brought two iced waters first. And then one by one our items were delivered to us in 5 minutes increments. This worked out nice. We enjoyed all the items we ordered except two things. The Yibin noodles were advertised as having a new recipe. They seemed sweeter than we remembered and we actually preferred it the way it used to be. We still ate it but probably wouldn't order it again. The cold noodles in the sesame sauce were a bit bland and had way too much sauce in it for my liking. I ended up dumping out as much of the sauce as I could and then added some chili oil and soy sauce to it. That made it so much better. One of our servers let me know that you can customize the amount of sauce in the future, after I let him know that it was way too saucy. That was good to know. There were several employees helping us and they were all amazing and attentive. In fact, I would say this location has the best customer service compared to the location in Almaden. We were checked on often, which I really appreciated. We will definitely be returning to this location again soon.

Carla I.

I want to preface this by saying that I go to the DoughZone in Cupertino every other week, and I absolutely love the place. So naturally, when they opened one near me in Campbell, I wanted to try it. Came in the other day and I was pretty disappointed both in the food and the service. I understand they might still be working out some kinks but the staff needs training. I had to tell them several times to bring ginger, or to follow up on an order with the kitchen, and even asked for to go boxes a few times until they finally did. The food... burnt, salty and lacking everything that makes DoughZone delicious. The chicken potstickers came with their bottom burnt, I couldn't eat them; the dough was horrendous and the meat very very salty. The cucumbers in the cucumber salad looks like they were cut by a 5year old got his hands on a knife for the first time. It also lacked a lot of flavor. Dan dan noodles were drenched in chilli oil. Sweet and sour dumplings, if they had no sauce, they would have been tasteless. The bao's came 20min late and were VERY salty and the XLB were just fine... I'll give this pace another try in a month, hopefully they figure their stuff out by then, if not, I'll stick to going to Cupertino where I am never this disappointed.

Sharan N.

So happy to find Dough Zone open in Pruneyard Plaza. Loved the Spicy Beef rolls. The bread was similar to Indian paratha. Also, the Banana Crepe with melting cream was heavenly. There is a 15-20 min wait for this item so be prepared. Service was mostly good. The entrance to the store was super confusing with multiple doors locked and instructions only on one door to please use another door. It was funny watching so many folks trying to open the doors one by one. This is embarrassing for the store. They need to clearly highlight the instructions in multiple places.

Dave D.

Dough Zone is a new chain dumpling restaurant in Pruneyard. The place is new and clean but they have some opportunities for improvement. The service is pretty bad. While the waitress was friendly, the rest of the staff is pretty rough. Your food doesn't get delivered, it's more like thrown in the general direction of your table. It's inelegant and pretty obnoxious for people expecting a tip. The food itself is mediocre. The steamed chicken bun is way more bun than meat. I dismantled one for your viewing pleasure. The pork itself is pretty chewy and tasteless. The XLB is weird. Not that hot and very bland. The beef pancake was barely edible. Lukewarm and bland. I don't plan to return anytime soon.

Jean T.

I came the Saturday right after they opened and I've been to the Cupterino locations and I just don't think the flavor profile of Dough Zone is my favorite. Many of the items are nice presentation wise but lack flavor. I found it a bit strange that they weren't offering any specials from having just opened but I'm guessing it's because it's a chain? What we ordered: XLB: 2/5 - was lacking the umami rich flavor I'm used too and the dough seemed a bit under cooked Pan Fried Soup Dumplings: 3/5 - wished there was more soup and flavor Dan Dan Noodles: 4/5 - great flavor, only minus a star because it definitely seemed like the noodles were under cooked Beef Noodle Soup: 2/5 - sad flavor and the chili sauce jar on the table isn't spicy and the beef had a bit too much cartilage Chicken & Pork pan fried Dumplings: 4/5 - not bad but came last so it was a bit difficult to finish after having eaten everything else ~~Parking: The restaurant is located in between Sports Basement & Trader Joes and it can be difficult to find parking sometimes on that side but it really just depends on the timing. ~~Service: Pretty good. The staff was very attentive, though I did have to ask for the ginger sauce tray to have with our XLB but oddly the ginger game grated versus strips. ~~Best Part: Dan dan noodles but I swore the other location I've been to had ground pork in it versus this one was vegetarian. I'm a huge fan of ordering from QR codes so there's no back and forth and you have the time to look at the menu at your own pace because the other locations were similar to a dim sum menu where you would mark the number of items you want and then send that in. ~~Return: Probs not.

Enkhjin B.

Extremely disappointing experience at Dough Zone. We waited 40 minutes for our fried rice for a Togo order, while the rest of our food had already arrived 20 minutes earlier. You would think that after making customers wait that long, the fried rice would at least be worth it. Instead, it came out as crispy rice--dry, hard, and severely overcooked. Unfortunately, the fried rice was not the only problem. The pan-fried dumplings were also overly cooked, leaving them incredibly dry with practically no juice in the filling at all. Even though fried dumplings are supposed to have a crispy exterior, the inside should still have a juicy, flavorful filling. These were so dry that the texture completely ruined the experience. The other dough items were stuck together, and the fried dough was clearly over-fried, making everything feel dry, and poorly executed. The only saving grace was the noodles. They were actually enjoyable--the noodles had a good chewy texture and were the one dish that felt properly prepared. Waiting 40 minutes for one dish while the rest of the food sits there getting cold for 20 minutes, only for that dish to arrive overcooked, is simply not acceptable. These dishes will make you question the quality control in the kitchen.

Lety G.

New location in the Pruneyard! I've been to the Cupertino location so it was nice to have one closer. You can order on your phone via the QR code so it's nice not having to wait for your server. My friend and split several dishes and everything was very tasty!

Pranathi B.

Excited to see another dough zone, this time in Campbell. I have been to the ones in Cupertino and Almaden before so I knew what to expect. *Ambiance and service: restaurant is L shaped but spacious enough. They can seat large groups by combining tables. Decor is contemporary with the exposed wood and fluted design. They have options for QR code based ordering, paper menu with pictures and a small menu card to mark our options as well. Since they just opened, the service was attentive. We got our orders quickly and they kept refilling our waters and checking on us often. *Food: I like dough zone and that's the reason I chose this as one of the restaurants to take my parents to on their recent trip to bayarea. And thankfully they enjoyed the food! What I like the most about this place is that it has a lot of options and the serving size is small and prices to match the portions. This allows us to order and try a large variety of dishes. They also have a more than decent selection of vegetarian and chicken options, this is especially important for people like me with a limited palate. We ordered around 12-15 dishes, the common theme across the board- * most if not all dishes were decent. * some of the noodles dishes like yibin and minced chicken were a bit salty. * the noodles needed more cooking and were raw in some places. * the soup dumplings flavor felt too fatty or chicken forward. It needed a sauce and we didn't get one. * happy to see fried rice on the menu but it was unfortunately a bit dry

Nyeesha G.

Just had dough zone for the first time. Loved the food. Love that there was no long wait, it's cute inside and clean. I will be back. Boyfriend and baby approved !