If you're in the market for buy a new car then Jonathon Quevedo is the man to go to. I went in on a Saturday afternoon to look at a Camaro I had seen online and I had called ahead of time. They had the car ready for me when I got to the dealership. Jonathon was very helpful and friendly as well as knowledgeable information when I had a question. I didn't think that I would be driving home in a new car that day but I did all thanks to Jonathon. I am very satisfied with my time there so far. read more

Fantastic experience! After being given the old school run-around and bait and switch at our local dealer in Vacaville we had decided to look elsewhere. Our neighbor had a new truck from Dublin so I decided to talk with him about his purchase. He had rave reviews so we gave it a shot.... This was about the best experience we have had (and there's been many) over the last 25 years buying a vehicle. Our salesperson "JQ" was phenomenal and had the deal from start to finish.....no middle managers to deal with. He was a straight shooter and was kind, honest and direct with the numbers. We were given a very fair deal on our trade in AND a very good discount on the truck we bought. I forgot to mention that I his was all done via phone and on-line.....they also delivered the truck to us and took our trade back with them so we didn't have to drive an hour and a half on a holiday weekend. That's just amazing!!! They are and will be our dealer of choice for any GMC need we have moving forward. 2020 GMC Sierra SLT. C and M Vacaville CA. read more

Dublin Buick GMC is THE dealership to come to if you are in the market for a new or used vehicle because of its beautiful selection of cars and friendly staff who give excellent customer service. I highly recommend that you see RAY NAVARRO if you decide to come here to purchase a car. RAY was absolutely professional, friendly, helpful, and patient with me throughout my process of purchasing my 2015 Suburban. I had a ton of questions and RAY answered all of them thoroughly and made me feel extremely comfortable. On Thursday, 01/05/17, I was nervous about walking onto the lot and being approached and pressured by pushy salesmen. But, my fears were quickly laid to rest when I met RAY. There was one particular 2015 Suburban that I had went there to look at that I had seen on their dealership's website and it was nowhere to be found on their property. RAY never pressured me into looking at any other vehicle, nor did he push me to look at a newer and more expensive vehicle. Instead, he searched tirelessly, on their 5 mile lot, for 1 and a half days, for the 2015 Suburban that I had my heart set on. He called me as soon as he had located it and set up a same day appt for me to test drive, and ultimately, take home. RAY went above and beyond to make my car purchasing experience pleasant, stress free, and easy. I am thoroughly satisfied with the customer service that I received from RAY. The staff at Dublin Buick GMC were so friendly. EVERYONE said "Hello" and gave me a warm smile and made me feel so comfortable and at ease. I apologize for not knowing anyone else's last names, but, I'd like to thank the following people for their kindness/assistance: * Joe, the Manager * Kash * Nick * Ernie * Eric * Brittany So, to all who are in the market for a new or used vehicle and want 5 star customer service, don't waste your time anywhere else... come here and ask for RAY NAVARRO!!!! You will not be disappointed, I promise. read more

One of the greatest experiences of buying a car in my life! Everyone was just very professional and was just a very easy transaction. Would recommend this dealership to everyone that's looking for a new car. read more

I had a great experience purchasing my new 2022 sierra here at Dublin GMC Dealership! Thankyou to John T for helping purchase my new truck! Everything came out to be smooth and even got a full tank! I would highly recommend coming to this dealership! read more

Worst experience ever buying a truck. Bought a certified used truck and got it home and noticed the rear door, cab and bed was repainted. I took it back and they sent it to there body shop to get painted and it looked worst so they took it back and tried to find another truck (and they already sold my trade in.) They own 11 dealership and they had no truck that matched the one I bought. I have been without the truck I bought for 1 month and still waiting for them to pay off the loan so I can get another loan to purchase another vehicle. The CARFAX was clean and after the dealership sent it to the body shop the CARFAX is still clean no body work, just went for service. Very shady dealership Ps This is my fourth Chevy truck I purchased and I'll probably be my last. read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

I just want to thank IVAN!!! he was amazing!! great customer service very professional and knowledgeable at his job. He waited for us until everything was completed We left supper happy with our 2019 GMC Sierra I recommend everyone to come see him when ready to purchase a vehicle Thank you again Ivan!!!! read more

I purchased a 2021 Canyon and I couldn't be happier. Joel and JT did an excellent job to make sure every detail was handled. Best dealership I have ever visited, no pressure and a painless process. Highly recommended, you will not be disappointed. read more

Be careful having your vehicle serviced here. Check your records and make sure the service they recommend is the service you need. Service advisor was not informed as to what was needed and tried to sell me on a full service @ $ 600!! When what is needed was an oil change. I smell a scam read more

We bought our car six months ago and were told by three different associates in order to get a rebate we needed to finance with Gm financial for six months. Fast forward five months and called Gm finance and Gm finance told us we never had to keep the loan for six months that was the dealers ploy to get their kick back. Called gmc Dublin and was fed the same line "we tell our customers they have to keep the loan with Gm financial otherwise they could come after you..." Joe did cut us a settlement check....he is a fair and honest guy who appears to want to lead his business the right way, but he's only been there a month. So who knows how quickly he will be able to turn around the scams his employees were pulling read more

I had an awesome experience with purchasing my car from Vlad and Harry. I was in a rental for a month due to an accident and was searching car websites for suvs less than 5 years old and under 70,000 miles. I saw a GMC vehicle that was located at Dublin GMC in my price range that I liked. I immediately called Dublin GMC when I saw the vehicle that I liked and Vlad answered the phone. I told him about the vehicle I was interested in and asked if I can come and test drive it that night (Note that it was 6pm when I called and they closed at 7pm or 8pm and it was raining that night) He was very agreeable and said sure and I told him I would be there in 30 minutes. When I arrived he already had the car pulled up for me and ready to go for a test drive. I forgot to mention to them that I have a baby and they cheerfully assisted me with transferring my car seat to the other vehicle for the test drive. Harry assisted me with the test drive and asked what I was looking for. I told him my needs and he suggested another car that was in my price range that was a better fit. Upon returning to the lot they showed me the other vehicle. I was a bit skeptical that they might be trying to pull something on me as I don't trust car sales men in general based off of my past experience. Vlad told me all the perks and functionality of the vehicle. I ultimately went with the GMC Acadia they suggested. Everyone that has seen my car (my body shop, mechanic, friends and family) are impressed with the quality of the vehicle and the amount of miles for the year (2016). And yes, I did have them inspect it after I bought it. I have been pleasantly impressed and pleased with my new car as it is my first time buying an American car. The quality is superb and it has a lot of bells and whistles that I did not expect. I don't think I'll ever go back to a non American car. Vlad and Harry were upfront and honest with me from the start. They gave excellent customer service and went above and beyond with my new car and assisting me with my little one and his car seat. I have recommended people to them and will definitely purchase from them again in the future. read more

This dealership is the worst dealership I have ever been to. They sold us a 2018 GMC 3500 diesel Danile for over $80,000 with nothing but problems only at 135 miles after we drove the truck from Dublin GMC to home the second day there was a coolant leak. I contact the sale person via txt telling him that there was a coolant leak all he said was ok the next day he txt and ask if I had already fix the problem and I said yes I did. He even didn't ask me to bring the truck in for a inspection. So on going problem are transmission down shifts really hard when coming to stop (does it some times)seat belt failure(locks up)driver side mirror does not in retract back after unlocking the truck,head lights rattles going over pot holes(all the time)when backing up the truck the radio and the backup camera blacks out (sometime)Rust under the truck,Wind noise from the right front and left front)All the time) Toke the truck to Dublin GMC they kept it for 7 days they did under coating on the rust and told us that they have checked everything that we complained about and they have replaced the driver side mirror and the seat belt.As for the transmission issue the service manger Rick Told me that GM is aware of the transmission issue in all of the diesel trucks and they are working on BUT he can not put it in writing because he will get in to trouble if he does. $80,000 dollars worth of truck with all these issues We toke the truck in for the second time for the same issues on the 10/01/2018 we toke the truck in to Dublin GMC we test drive the truck with manager Rick we drove for 20 mins we were not able to duplicate and of the issues so we toke the truck back went to have dinner after dinner my wife got into the drivers side closed the doors as she was putting the seat belt the belt lock up and would not release I have to get out and pull hard on to release it we toke a video and send it to the service manager Rick. He forwarded that to the General Manager Mo. Now it is a safety issue my wife asked me to not drive this truck.So I called the General Manager Mo talk to him about the video what he told me that he still need to duplicate the problem and asked him about my safety he told me that it's not his problem it on me if a want to drive the or not so we paid $80,000 to sit this truck in my driveway. Be careful of this dealership this dealership does not care about there customers all they care is money in there pocket they are asking us file a lemon law law suit against General Motors.This is so funny we bought the truck from Dublin GMC but we have to sue the General Motors to get our money back. Most important when I told Mo that we will write reviews about the truck he told me that he don't care about what we write about Dublin GMC. So this is from the General Manager Mo. read more

Had a fabulous experience here. MJ sold me the car my husband had called about, it was a very easy transaction and he was honest with us the whole time. The guy in financing was awesome as well (sorry can't think of his name, he's been there for a very long time) I would refer anyone to try out this dealership and ask for MJ, they have an awesome inventory! read more

Drive out of town and go to a dealer that cares about there customers. 1st of all as soon as we came to a deal on my truck when they were about to close and we came to a deal and about to sign for the truck they told me they would have to deliver the truck to me since there was a re call on the truck. Then they delivered it dirty and didn't have a full tank of gas . Then less then a week later I discover a screw in my tire and when I go to find the key for the wheel lock it's no where in the vehicle... the dealer lost it . It took me 6 hours to find some one to break the locks and fix there mistake plus I was out $50 for my golf tee time since it was my day off . I asked for a gas card of a gmc gift card for my time and they sent me a $5 gmc coffee mug after there screw up . Great truck horrible dealer Update the manger told me to contact him below and he still didn't make things rights ! read more

Ramez was awesome, accommodating me for several test drives! I settled on my perfect suv! Ramez is amazing!

Terrible dealership. I regrettably leases a vehicle here. When I called gm financial to inquire about my lease. Turns out I owe more than is on my contract. About 17k more. How does that happen when it's signed? Gm financial couldn't explain. Tried calling the dealership multiple times and have left many messages for general managers. No one has called back. Do yourself a favor and purchase elsewhere. Don't believe the positive reviews. The salespeople ask for good reviews. Worst experience I've had at a dealership by far. Filing complaint with the BBB as well. read more

Ivan is the best sales professional. So professional and honest. Buying a car from Ivan was so simple and quick. Thanks for the AMAZING customer service!!!!!! We will be back for future purchases:) read more

So I saw an ad on Carfax of a 2017 VW E-Golf which I was in the market for. The car only had 889 mi. and listed for around $18,100!! I contacted Dublin GMC/Buick of CA and spoke to a gentleman who goes by J.T. I asked J.T. if we can get it down to $17,500 in which I will be willing to drive 6 hours to pick up the car and pay it in cash. J.T. was tremendously helpful in processing all the necessary steps in getting me the car I wanted at the price I requested. The whole process of purchasing a car from J.T. of Dublin GMC/Buick was short and simple, considering I lived 400 miles away! J.T. was professional and thorough in all aspects of purchasing this vehicle. He was even honest to tell me the total purchase price was less than the original quoted because the car's registration is still good. J.T. was a precise, honest, and cut to the chase kind of guy that get things done quickly. He was friendly and caring, making sure I was happy with my purchase. By the time I arrived at the dealership, J.T. had my car charged, washed, and ready to go! Paperwork was quick and easy. I want to personally thank J.T. for giving me the best deal in purchasing the car I wanted. He even called to make sure I got home safe from the 6 hours trip!! J.T. is a stand up gentleman who kept his words and got me the best deal!! Overall, I am extremely satisfied and happy in purchasing my car from Dublin GMC/Buick of CA, especially from J.T.!!! J.T.- you're the man! Thank you!! read more

My husband Bob and I went to this lot to buy a preowned 2017 Buick Cascada. Our sales person was Sohail. He was very pleasant and very accommodating to our needs. i had requested he come with us while we test drove the car. Without hesitation, he got the key and came with us. When we got back he said that there was a special lease offer on the Buick Encore GX for $99.00 a month. Long story short, we bought the 2017 Cascada and the Encore. We were able to trade in our 2020 leased Honda Accord Hybrid, with a fantastic offer we couldn't refuse. Because my husband has a medical condition, Sohail drove the convertible to our home. He is a very patient person who did not pressure us in buying a vehicle, let alone 2. He was kind enough to also print out the carfax report for the preowned vehicle When we asked him for it. We will definitely refer him to our family and friends. We are so happy we came to know you Sohail and we are very happy the cars we bought from you. We know how hard you work and we hope the Dublin GMC Team knows that!! It was a pleasure to meet you. Thank you so much!!! Bob & Delia read more

This will be the first time I've ever talked about a very serious condition that I had for five years of my life. My therapist and I have been working for months on this cathartic expression in hopes of burying these memories in the past for good. For a long time I was able to hide my condition, pretend it didn't exist, but like all things that need to be addressed my condition started effecting other people in my life. You see - I was CRV positive. The disease apparently originated in Japan but I acquired it at a Honda Dealership in Walnut Creek. I didn't know just how bad my disease was until I moved to Danville, CA and I dropped my son off at Kindergarten for the first day of school. I turned a corner to enter the flow of drop off traffic and I just experienced a flood of inadequacy, cramped leg room, and my poor son felt shame for the first time in his short life. We were surrounded by Yukons, Suburbans, and Escalades and I might as well have been peddling the car with my feet at that point. "Beep Beep! Umm....excuse me can I make a right hand....oh no you go first your car is bigger than mine. Can I go now?......No? Oh....Ok......no you go I'll just wait. My son is not crying he is fine he is just sad for his Dad is all. I'm sick with the CRV and although he is only five he knows on some level something is wrong." Well - from that day forward I vowed to treat my ailment and I finally cured myself at The Dublin Buick GMC dealership. The cure was quick and I have to be honest surprisingly affordable. Almost too good to be true affordable which was a real surprise. I can't tell you I bought a fancy new cure but I did buy a totally functional in great shape used cure otherwise known as a Yukon XL for right around 20K. That's pretty amazing folks. My sales person was very kind and understanding when I told him about the CRV issue and he actually paid me a handsome fee to take it off my hands. So I'm CRV negative for the first time in five years and it sure does feel great. I have a truck that is about 700 feet long, it has black leather bucket seats, and the only problem is when I leave Danville, CA I'm pegged as a drug dealer or secret service agent. Oh well, all the more reason to just stay inside the bubble of Danville......FOREVER. read more

Kudo's to Noli (sales) and Joe (finance)! These guys were the best! We never got the run around from them and gave us all the options without any hassles or surprises. The helped us choose a car that fit our budget as well as come with more options than we expected! Great team all around. read more

We purchased our 2007 Denali from them and had a pretty good experience. So why the 2 stars... It had new ownership a few years back and the service department went to crap. Actually it wasn't the service department as much as what they would and wouldn't cover. We had a GMC extended warranty that wasn't worth crap there but strangely enough we were able to take our truck to Putnam in Burlingame and they hooked us up. If you have no choice but to go here ask for Ben. He was a straight shooter and was very helpful. I wish I could say the same for his ownership. read more

My wife and I have been looking for a used SUV for a week. And we couldnot find the good car with a good deal. Yesterday We found Nissan Rouge SL by google. We were exhausted driving around to find a best car, like Carmax, hertz and else. And this place was supposed to be the last visit to car sales for this month. We almost gave up. And Ivan helped us very friendly with respect. He was so professional and assisted us to fill forms and explained the details when we asked. No push. Finance process was smooth, all paper work was even faster and organized. We visited at 7PM and left 9PM with the new car ! We owe them for overtime work. They close at 8PM. I will definitely recommend this place. Thank you, Dublin Buick team and especially Ivan ! read more

I brought my 2015 GMC Yukon XL in for some overdue servicing, as well as couple of other items, the passenger power window button sticking on the master switch panel, and the drivers' seatbelt latch wasn't latching properly. I usually work with Ernie Avalos the Service manager (who's awesome!), but on this occasion I worked with Service Advisor Hue Yang. I needed to leave my vehicle overnight because of the number of service items. Hue called me regularly, leaving me detailed voicemails on the progress on the list of items, letting me know I could call him back if I had any questions. Hue worked with Ernie to give me a bit of a discount, which was much appreciated. All the work was done as promised. I recommend this service department, Ernie and Hue highly! read more

My 2008 Acadia had several issues (burnt headlamp connector, airbag electronic issues, failed water pump) which eventually led to recalls for these quality issues to be repaired at no cost. I had some of these recalled defects fixed at Dublin GMC prior to the recall thus had to pay out of pocket (~$200 for Headlamp and $700+ for water pump). After receiving the recall notice, which stated I was entitled to reimbursement if I had the repairs done at my cost. So I visited Dublin GMC to apply for the reimbursement. A couple of months later I received a check however it was for less than what I paid for the repairs. I contacted Dublin GMC and their reasoning for not fully reimbursing me is that I was charged retail price for the repairs and they will only reimburse warranty price and that I needed to pay the difference! So basically the were saying that the repairs would have been at no cost to me if the failure occurred after the recall but NOT if the problem occurred BEFORE the recall! I called GM customer service to assist resolving this and they sayed they would work with Dublin GMC. After several months of battling them on this issue Dublin GMC just called me and stated I will NOT be reimbursed the additional amount that I paid for the recalled repairs. My assumption is that Dublin GMC wants to profit off of their customers who have experienced these types of quality defect. They only receive warranty rate reimbursement from GM for recalls so they profit if the problem was repaired before the recall. I will look to other avenues to right this wrong. Earlier this year General Motors new CEO Mary Barra stated to the US Congress that "whatever mistakes were made in the past, we will not shirk from our responsibilities now and in the future. Today's GM will do the right thing.". She also stated "We've moved from a cost culture to a customer culture.". Looks like she has not yet accomplished this. She may need to clean house both within GM as well as at the dealerships, if this is possible. GM, including Dublin GMC, has a long way to go to start doing what is right for their customers. I am in the market for a truck and was considering a GMC Sierra. This is no longer the case. No more GM vehicles for me. Buyer beware, they may appear helpful and nice before the sale, but post-sale service is lackluster. read more

This dealership provided one of the worst experiences of my life. We agreed on a price for a Yukon and were told to come back in 2 days to pick up the vehicle and finish paperwork. We came back 2 days later and were told the vehicle was not available. The next day we received a call from a rude sales manager who wanted to make sure we were still buying the vehicle. 3 days later the vehicle arrived. We filled out paperwork, set up an OnStar account, and had the keys in our pocket. Then the sales representative told us our final price was $2000 more than what we had agreed upon. Wait, what? We got 5 different confirmations of our out the door price, and at the 11th hour then wanted to add $2000. How stupid do they think I am? Stay away from this facility, avoid Bob the salesman and Joe the sales manager. Avoid, Avoid, Avoid!!! read more

We are happy to report that we had an excellent salesman, whose name is Tavis Campbell. He took the time to go over our new GMC 1500 Sierra SLT truck with us and was very personable and courteous. He did not put any pressure on us and was delightful to deal with. The dealership was also very nice and accommodating with outside social distancing to sign the final papers. We highly recommend Dublin GMC & Buick to everyone. read more

Well Dublin GMC and Zach R did it again! I purchased two vehicles within two weeks here because of their prices, customer service and willingness to go above and beyond. They helped me purchase an Acadia Denali for my wife; as a surprise Christmas gift!!! Zach helped keep it a surprise and she was able to find her new Denali in the driveway Christmas morning!!! I buy vehicles often and have NEVER had such a positive experience as I did here( TWICE in two weeks!!!). CUSTOMER FOR LIFE!!!!! read more

Dublin Buick GMC - Surprise Christmas Denali!!! - Car Dealers Near Me - Dublin, California

See all

Lots of inventory! Sam & George are the ppl that WILL make things happen! Thank u for helpn me!!! U guts r great! Thats why i took my business here instead of Concord!!! read more

Dublin Buick GMC - Car Dealers Near Me - Dublin, California

I have purchased 3 vehicles from this dealership. I was told it was under new management and the service department has been revamped but surely it has not. Today I scheduled a 2:30 appointment for an oil change. It's now 4:00 and I've been told "well your truck has been washed and vacuumed". I tried to walk out and go to another oil change faculty and they surely tried to prevent me from leaving and I fell for it. Poor customer service, poor management. read more

I had a great experience here buying my brand new GMC Sierra 1500, the sales man JT is a good dude all around and took very good care of me. Very nice clean dealership as well. read more

Mixed experiences while visiting this lot. FIrst of all you cannot go wrong with either Keith or Dante they are both awesome and extremely accomodating....however, the inventory is often limited because the managers feel entitled to comandeer the cars for weeks at a time (this should be a code of conduct issue in my opinion but apparently is the industry norm). I mean really, a customer is ready to spend upwards of $30k but they can't see the vehicle because its on a trip to SoCal??? Doesn't that kind of nullify the whole one previous owner claim? Haven't made an actual purchase here yet, not certain that I will but I will certainly have a field day letting everyone know my experience w/the dealerships MIA inventory. read more

I went in for a routine oil change and the technician noticed I had a dent on a small plastic piece on my door. He went ahead and looked it up and saw that it was covered under my warranty. When I went to check out he informed me that he noticed the dent and ordered the piece and will call me when it arrives to fix it. My mind was blown! How caring and above and beyond was that? When I came in to get the piece replaced, it was a very hot day. They invited me into the air conditioned show room and grabbed me a water. I really noticed a joy among the employees by how they banter and work together while i waited. Something is going right at this business! They let me know when it was done AND ran my car through the car wash!!! I will only go to this location for my beautiful GMC Terrain. They know good customer service and good business! read more

A complete 180 from the service we received at Livermore Ford. The guys here gave us the attention and service that we deserved, therefore earning our business. We ended up trading in our small SUV for a truck. From the initial offer, we received a very fair offer on our trade and a very aggressive/competitive price for the truck. My husband, ever the researcher, told our salesman Kenwal that he needed to do his due diligence and try the F150 down at Livermore Ford. It was obvious that Kenwal wanted our business, but we didn't feel trapped or pressured to buy right then and there. To be honest, he was more a fan of the F150, but the service we received and the upfront pricing at GMC sent us back to them. All in all, we were in and out of there relatively fast as completely satisfied customers. The entire sales staff there was extremely warm. I would recommend coming to Dublin GMC to anyone. read more

I had a very good experience with Dublin Buick GMC. I've bought a car there one week ago. I would like to especially mention Sean from Sales who was helping me with a car, and Joe from Finance who was preparing all the financing paperwork. They were explaining all pros and cons of each option without trying to sell as much as they can. We've spent a couple of hours in conversations about the price and financing rates, they were doing their best, and finally they've made me a best offer. I would definitely recommend these guys if you want to buy yourself a new car. read more

A rare 5 star for a car dealership. Sam Grewal and Steven Gerges were straight forward and worked really hard to earn our business. In fact, they went out of their way to make sure we got the best deal possible. While it is always a negotiation their offer for our trade was very fair and the final deal was better than anticipated. read more

I have been bringing our 2005 GMC Yukon to Ernie Avalos at GMC Dublin Service Dept. for probably seven years now. He is always professional, helpful, and trustworthy. He explains the work well so I may make an informed decision about how to move forward with the recommended service. I highly recommend Ernie as your go to Service Agent. read more

We had a very bad experience here. We came in ready to buy a new truck. Got a great salesman - Mike. Super friendly and really helpful. Spent over 2 hours checking out different vehicles, he knew our price-point and we made it very clear we were ready to buy. Sat down to run numbers - again, he knew our price point and we got excited to get a new truck. Manager came over, sat down and rudely told us that price wasn't correct and we were about $10k off. Then he went on to tell us if we wanted a car at that price we were discussing, perhaps I needed to look at car "within our price range." He was terribly rude and the if they were going for the good cop/bad cop - they did a miserable job. So either the salesman was incorrect and didn't give us the correct price the first time around or the manager could have been more professional with his delivery about the obvious mistake in cost that was told to us. Unfortunately for them, we probably would have paid more for the truck we wanted - had they been able to talk decently to us...but because that manager put us off like that, we took our business elsewhere and got exactly what we wanted at FH Dailey the same exact day. read more

Thanks to MJ at Dublin GMC, my husband and I purchased the perfect truck for our business. We were very happy with his service. He was respectful, knowledgeable, personable, and not pushy at all! He even accommodated our late work schedule, and went above and beyond to make us feel comfortable through the entire process. The rest of the staff were great as well, thank you all! Would highly recommend read more

Two parts to my review. First part was my dealing with leasing a Buick from them, Steven was my rep. He was great, very helpful and easy to deal with. It was a 5 star experience. But things all went to hell after that. That's why the review is only at 1 star, all previous positive experience has vanished due to this incident. Here comes the crappy part. As we were signing this current lease, we had returned a previous lease to this dealership. But 3 months after that, someone from the dealership decided to run a toll and didn't update the registration info. So I got all the letters for the toll violation. I refused to pay and continuing trying to chase down the dealership to pay for their violation. It is now Sept, 2 months after the toll violation. They have continued to ignore me or simply brush me off by saying it's going to be taken care of. While I continue to get collection threats for the unpaid toll (Fastrak will not dismiss it from my responsibility until I can have documentation proving I returned the car, which I don't have, and the dealer won't give me a copy.) I finally gave up and paid the toll myself today, thankfully Fastrak was sympathetic to the situation and waived all late penalties. I can't believe I had to pay for a dealership's toll violation. It's just not right and not fair. I am very disappointed and angry. read more