I received excellent customer service from Bryun K who is well informed in his expertise. Bryun was very professional & helpful from the time I walked in very patient and took the time to answer all of my questions. Received a warm welcome from Bryun & the staff @ Dublin GMC! Larry H. read more

I actually wasn't looking to buy anything from this dealership. My car happened to have died across the street in the other parking lot. I needed someone to jump start my car but the empty car next to me had blocked my car from being able to get it jump started with other cars. I could have pushed the car out of the parking spot and ask around but I thought I would try easier options first. Conveniently the Buick/GMC dealership was right across the street with a service center. I walked in and the first person I saw was a salesman and I asked nicely to see if they can jumpstart my car. He agreed without hesitation. But it turns out the service guys are all gone since it was 6:30pm on a Friday night. The sales team went out of their way to contact a few people to locate the service room keys, grabbed the jump starter and walked over to my car to jump start my car free of charge! The gentlemen were very nice and really went above and beyond to help me out. And all this time I was there, they didn't try to sell a thing to me. The underlining message they said to me was, everyone needs help sometimes and we just got to play it forward. Very nice gentlemen. Thanks very much for your help! read more

I brought my car in to be serviced and was lucky enough to have Ernie take care of my car. He was so nice, friendly and professional. I've personally worked in customer service for years, and know what an outstanding experience looks like. Huge thank you to him, his level of communication, and professional curtesy throughout the entire journey. I couldn't recommend him and this spot enough. read more

Let me start by saying that we did not buy a car from this dealer this time (though we have in the past). We decided on another brand of car. However my experience shopping for a car at Dublin GMC was unparalleled. We dealt with Riaz. He was knowledgeable, accommodating, respectful and patient. These are not traits you find often from car sales people. We actually ended up with a used private party car this time, but I really wished we could have given Riaz the business. Dublin GMC, you have a great asset in Riaz, take care of him. read more

This review is for a recent service appointment only: Took just under 3 hours and that was with an appointment. They did not resolve the problem I had service scheduled for (center console charging unit still does not work on a 1 year-old Yukon Denali). Also, I noticed that the other cars coming-out of service were washed and vacuumed, yet mine was not. Complete fail as far as customer service goes. read more

I'd been interested in a certain GMC pickup since November 2018. Since the first day I started looking at various configurations and colors on the Dublin lot, I've been talking with MJ. At that time I wasn't particularly motivated for a sale. MJ was very respectful and patient with me. For a few months I ran him through a "many questions" obstacle course trying to make up my mind to purchase. In fact, after a test drive and no sale experience in January 2019, I popped in mid March to look at a unit that was showing on the GMC website. MJ was in the lot and had just finished with another customer when he walked over to me. He remembered my first and last name and the type of truck I was looking for. This may be a small detail, but to me, speaks volumes as to a sales persons character. April came around and MJ and I agreed on a price. I couldn't be happier with my new truck. Many thanks and 5 stars for MJ. I don't like, and never will, the process of buying a new vehicle. Through honesty and respect, MJ made this process a positive experience. Thanks for hanging in there with me MJ! read more

Rick Deeds is awesome!!! He took care of my car like it was his own. I came in with a clicking noise. He found out that the oil leaked out and he took care of it all. Best service I have ever got from a dealership. If you need anything ask for Rick Deeds. read more

Joe Mesa to the rescue!! I am so glad I finally got in touch with someone as understanding and helpful as Joe. After telling him about the situation he quickly aided me and took the time to fix my situation and give me a great experience. As long as Joe is here and managing I have full faith and will send anybody and everybody to this dealership to purchase their new car. Thanks again Joe, I appreciate it!! read more

Highway robbery at its finest! I took my Buick here because it was overheating and vibrating. They had it for two days, returned it to me still overheating and vibrating and charged me almost $600. The certified Buick mechanics couldn't figure out what was wrong with my Buick. They did figure out how to charge me though. read more

I bought my 2012 GL 450 This was my second car that I bought from Dublin Buick GMC dealer . Love my car and I love the price . My sales man Ramez Barghouthy. The one and the only one I will deal With .easy processes in out less than an hour. Thank you kash Randy for getting me the Lowest interest rate. Thank you Dublin Buick GMC dealer. read more

Easy to negotiate with. Amazing Service. Had to fly in and had a short window. Everything was ready. Finance manager came in early to help me out the door quick as always. Car had a small scratch they buffed properly as to not create long term clear cost issue in minutes. They were worth the 6 hour drive home! read more

Had a good experience here. My sales person was Navida. Cool guy. Didn't hit me with that annoying salesmanship that I've come familiar with through previous car shopping missions. No bullshitting me or stating obvious facts about the car (it's clean, has etc miles) I knew what vehicle I wanted before showing up. Did my research and wanted a good deal. I got a good deal so I ran with it and came out with a nice looking mid size suv for my wife, and a warranty that covers everything. No complaints here. The general manager, Joe, was cool too. Good consumer service. Friendly and attentive. read more

*Update to prior review as I learned add'l information. I took my car in for an issue (non brake related) and when I got it back 5 days later there were over 150 miles on it. When I first took it in to the dealership the service advisor told me I had a brake problem and he couldn't release the car to me due to safety issues (I had never experienced any brake problems and I believe this was a lie to keep my car). He then drove my car home twice and had my car on his day off (the day I was supposed to pick up my car- so my car pick up was delayed a day). He drove the 150+ miles before the brakes were fixed - putting everyone on the road at risk. The dealership has confirmed my brakes were not 'fixed' until 90 minutes before my rescheduled pick up time. Also the paperwork I received when I picked up my car was incorrect as it showed mileage in = mileage out. I was told the service advisor was written up but not terminated. The service manager told me if he fired him he would have to fire everyone. This comment leads me to believe this isn't the first time this has happened. I looked to Dublin GMC as trusted advisors and they took advantage and lied to me. I do not recommend. read more

Had my vehicle serviced with service advisor Hue Yang. This guy is awesome. Straight forward and handles business. I recommend seeing him at Dublin GMC for all your service needs. read more

We were in search of an extra large SUV for our family and after a cursory search on Car Gurus, we saw that the Dublin auto row would be our best bet. We visited Dublin Buick GMC in mid August but unfortunately the last Yukon XL had been sold just before we arrived. However, we were introduced to Vlad who was happy to show us the interior of the car he sold and then looked into when a new shipment of Yukons would arrive which would be a month later due to the worldwide chip shortage. He talked us through our options and was very transparent about expectations. We reserved a Yukon that day with a minimal deposit and an assurance that it was fully refundable. Vlad continued to follow up to let us know what the estimated delivery timeline. Although we moved past the month he estimated, he still followed up and remained responsive. Our new Yukon XL arrived last week and Vlad drove it down to us in the South Bay personally! It was the smoothest car purchase transaction we experienced and Vlad was a class act! We are thrilled with our 'Beast' and are looking to many family road-trips! Thanks a million to Vlad and Dublin Buick GMC!!! read more

Dublin Buick GMC - Yukon! - Car Dealers Near Me - Dublin, California

2013 GMC Acadia Kanwar Sandhu and Kash Rana Online Sales and Finance We would like to thank you both again for all your hard work and time spent in helping us find a car. Your attention to detail, your knowledge and passion for what you do was noticed and appreciated. Kanwar and Kash service for excellence and work ethic was number one! We will definitely be referring everyone we know to you both and when ready for another vehicle we will be back. We wish you both all the best in your careers and marriages as well as many years of blessings! GMC DUBLIN ROCKS!!! Thank you! Tami and Hardy Taula read more

Do not take your vehicle to Dublin GMC. We took our brand new GMC truck in because it randomly just shut off while we were driving it. It displayed a bunch of warning lights all at once. We picked it up the next day and they said we were good to go and everything is fine. I asked what they did or what they found and they said "we drove it and it seemed fine, probably just a low voltage thing". Last thing I said to them when we left was this is going to do this again since you did nothing to find or fix the problem. My employee drove to a jobsite 3 hours from our location and it did it again. He is now stuck on the side of the road and will need to be towed and probably have to pay for a hotel room. They seem to not give a crap based on they way they handled this. Classic dealer service dept. They wonder why they get a bad rap?! read more

Inquired about a new vehicle that I saw online. No response from dealer for 3 days. Salesman replied to my email about the car, and then completely ignored me. Spoke to a different sales agent, who was quite helpful. However, the pricing he gave me was about 30% higher than other dealers I had contacted. Easy decision for me to go somewhere else. Little to no service in helping customers with buying a new car. No flexibility in pricing especially when other dealers have the car for a lower price. read more

Had a decent interaction when buying our used 2013 Chevy Cruze. Went down there knowing what we wanted, the car we saw advertised online was just sold, but we found a 2013 in better shape for a few dollars more, so we took the plunge (bait and switch?). The car was a "certified pre owned" which meant an extra warranty and prepaid maintenance. So we thought sure, why not? It's more money, but we are getting certified preowned. Here's why the 1 star... We live closer to concord chevy, so we took it in for a "prepaid" oil change and what do you know, they have no record of our car being certified pre owned! So I call dublin GMC while I waited for my oil change. They text me a Copy of the certified preowned agreement, and say "show them this". At concord chevy they say "this picture of your agreement does us no good, our system says you do not have prepaid maintenance". After about 2 hours of back and forth I ended up having to pay for my service out of pocket and concord Chevy saying "don't worry, they will probably reimburse you for the service." I send a text and call the following day to dublin GMC to follow up and see if there is any resolution. No return call or text. Burned by them. It's not that the oil changes are that expensive, it's just the principle. If you say something then back it up. I hate liars This was in early February Edit: talked to a sales manager today (4-24-15) and the issue should finally be fixed within the next week. I hope to have this issue finally fixed. Edit (June) After months of issues they had us come down and fill out paperwork for a new warranty and pre paid service plan. They gave us a rental while we waited for our car to be serviced. When asked, the sales manager stated that our service plan will work at any Chevy/gm dealer. Fingers crossed that everything is finally handled. Joe, the sales manager did take good care of us when we went down there to handle the new paperwork. Edit (November 2015) After all this headache, we FINALLY got our first pre paid oil change (without paying anything out of pocket). Took the car to our local dealer (Concord Chevy), and they finally had on file that our maintenance was pre paid. What a nightmare this has been, but after more than a year, it's finally taken care of. So for our two year pre paid maintenance we will actually get a little less than a years worth covered since we had to pay out of pocket for over a year. Let's hope we don't have to find out if our warranty is actually valid any time soon. I'd hate to have these issues dealing with that! All in all, make sure everything is in writing! Actually, that doesn't even help since we had a legal contract with them this entire time... Guess you just have to put your faith in their ability to follow through... That's scary... read more

This place and all their employees are simply amazing. They went above and beyond to work with us and get our payments where we needed them. Kaz was extremely helpful and the best guy I could have asked for to help us out! Randy was incredibly nice and accommodating. Kash took care of everything for us and we walked out of there extremely happy customers. Thanks to these three men, we will be life long customers!! We drive all the way from Turlock to come here. Thank you guys so much!! You're awesome. read more

Expetional service! I got my new AT4 with ease! Thank you Tavis for setting up my deal. Thank you Joe, for the delivery and follow up! Definitely would recommend you guys. I'm from Sacramento was searching for months! read more

Yesterday I purchased a 2015 Sierra 1500 SLT quad cab truck and I have to say this was the best car buying experience! The staff was so professional, personal, and genuine. Martin and Tony were both awesome and there was no pressure to buy, they really wanted to make sure I was happy with my purchase. It was great having the overnight test drive to think about the large purchase I would be making. The paperwork went really quick and Kash had everything lined up and ready to go. Joe in finance was awesome and we were able to settle on a purchase price pretty quick. I will recommend this dealer to every body. Go to Dublin GMC if you want amazing service and a huge selection to choose from! read more

I called in regard to a black 2021 GMC 1500 Denali Dublin GMC had listed on their website. I spoke with Ali. Told him I had a 2018 1500 Denali I wanted to trade in. Ali said "I'll text you my number. (which he did) then send me pictures of your truck and the VIN number". I did all of what he requested then never heard a word back, What a bunch of crap: read more

The guys were great throughout the process purchase our new car. They were very patient and willing to work a deal.

This place is hardly mediocre . I went in to buy a truck I had been looking at but rather then buying it online and doing everything on the computer I wanted to go in and talk to people about the truck I wanted. I still had some questions about it and do ignites going in and physical it seeing it and talking tO the sells reps would be the best and easiest thing to do . Well needless to say I was very wrong . My wells rep and his buddies knew nothing about the truck . Its a very common Gmc truck and the question that I had weren't out of the ordinary . Honestly Gmc need to train the wells guy better with product knowledge they don't have an idea of whAt they have on the lot . read more

Came in earlier today to check out what was supposed to be a used 1500 Sierra SLE that was advertised online. Made an appt earlier that week with one of the salesmen who set up a time for me to look at the truck. When I arrived to the showroom, I was greeted by nobody, although there were a few salesman present. Even the one that I had talked to was present, (didn't know it was him yet )although he made no effort to greet me or ask if I needed any help. After walking around aimlessly for a bit, I approached one of the salesman and told him I was here for my appointment to look at the truck. Turns out it was the salesman who had set it up for me, although he had no recollection even after I told him which truck we were supposed to look at. After finally realizing who I was, he introduced himself (with no hand shake) and told me to follow him outside so he could find the truck. I found it strange that an effort to have the truck ready before I arrived was not made. After looking and driving around the entire lot, he could not find the truck I had inquired about. A manager came to assist in the search, and they came across a SLT that looked very similar to the SLE I wanted. They insisted that the SLT was the truck advertised , but the VINs did not match up. The wheels weren't even the same. He went on to tell me that they had sold the wheels off the truck, and that's why the wheels in the online listing were different. Yeah right. So after realizing that I had wasted my time visiting for a truck they didn't even have, the manager suggested I look at new SLE's to see if that would be a viable option for me. Since I was already there, i went with it. While the salesman went to go show me new trucks, he did not walk with me, rather he rushed outside leaving me trying to catch up with him. The first truck he showed me was nice, although it wasn't what I was looking for. (Lots of garbage in the bed as well). I told him I wasn't interested, and after a few rude remarks he walked off. Just like that. I walk after him, (at this point I was done) and a few fellow salesman start yelling at him about a party they had had a night before, followed by some remarks about how drunk they had got. I told him I appreciated his time, and again with no handshake from him, I left. I went straight to Fremont gmc, where the sales manager and salesman where friends of mine(I work at a dealer as well) and found the truck I wanted. Worked some numbers and will hopefully buy in the near future. Sorry Dublin, but you lost a potential future sales and service customer (nothing against service dept). But i would rather do business with a dealer who shows me respect and professionalism. Everyone at Fremont was amazing. read more

This past weekend I stopped by gmc and was helped by Ramez Bargouthy. He was so honest, and very professional and pleasant makes you feel like family and we end up with a nice deal read more

JQ was fantastic! I called with a query on a sale from 2019. JQ went the extra mile and found my tire and wheel warranty and even sent me a PDF of the policy. With this I was able to have Thorsen Buick in Pasadena verify the policy and open the claim. JQ saved me over $1,200 today. read more

Handling a (minor) problem is a good indicator of customer focus/customer service. I recently purchased a certified pre-owned car at Dublin Buick GMC, and when I was not satisfied with type of new (non-OEM though premium) tires they put on the car, I asked them to change them to the OEM choice. Hugh in Service helped me coordinate and made things happen to get the tires I preferred and I'm very happy with the car. The Sales process was also professional and hassle free with sales person Mani (Arif) and aside from a tough time connecting on the phone through the automated menu, call-backs, etc. after, the experience would be a 5 star. It's my first GM car and their/the dealers customer service has been good. read more

Honesty goes a long way. Lucky for us we did not need to travel far to find it. We found it in Dublin at Dublin Buick GMC...Our Sales Person JT was the best, he found the Yukon XL we wanted at a price that worked. We would highly recommend JT to anyone in the market for a vehicle. We kept him late and asked him many questions and he never made us feel pressured. Give that guy a raise...he is worth every penny! read more

Wasted half a day on deceitful sales tactics. We found a car on cars.com that we wanted to check out (an Infinity QX80), so we called in the AM to make sure it was still there before making the trek from San Jose. Ray (the salesman on the phone) said he'd do a walkaround and call me back. He called back about 20 min later and said its in stock and to come ask for him when we arrived. We packed up our 2 kids (preschool/kinder age - not easy task) and made the hour drive to see the car. Naturally, we parked at the Infinity area, and the salesman that greeted us knew exactly what car we were looking to see and told us that he sold it 3 weeks ago. We called back Ray, who was at the GMC center, and apparently Ray passed us off to Jonathan at GMC (who tried to find the car, and apologetic after we waited for 20 min for him to find already-sold-car). What a waste. Jonathan said it was just contracted yesterday, so it must have "just been there". Sure it was. Either way, we were lied to and spent half our day wasted. The infinity rep told us that it was sold 3 weeks ago and the person on the phone was probably trying to get us in to get us into something else. Don't come here expecting to see whatever's been advertised online. read more

I've been looking to buy a car because even though my 13-year-old car is in good condition, I felt it was time for a new car. I wanted a GMC Terrain between 2018 and 2021 however, it was difficult finding one that I really liked. I found one at Dublin GMC and Joel Banuelos took me on a test drive with a vehicle that was their former courtesy vehicle. I was pre-approved so after the test drive was over, I sat down with Joel and he, along with Lenny (the Finance Manager), made the process as quick and easy as possible. read more

We just bought our first vehicle from Dublin Buick GMC and we had a great experience. Riaz was kind, helpful and respectful of our budget. A great overall experience! read more

Very Happy with my 2020 Sierra HD I just upgraded from my 1500 Sierra, the process was very easy and transparent. Thank you Joel Banuelos and Ramez Barghoughty you guys were awesome! My family and I have bought several vehicles from here and they have always went above the call. Thank you Dublin Buick GMC love my New Truck. read more

Came in around Father's Day this year and got the best present a great deal on a used 2015 Jeep Cherokee. It took a few days to put the vehicle through the shop but it was worth it. The Jeep is running great and JT and Leo in financing helped to make it a great experience and even better deal. There are great people at this dealership and you would be lucky to buy your next car here read more

I decided on the GMC Acadia after I researched the right vehicle for usability, power and economy. I live in the South Bay Area of Southern CA. I test drove the Acadia at the local dealership and tried to make a deal. It would have worked but even though I was pre-approved with Chase, they insisted on running my credit, again. I refused and looked towards other dealers in the area. One even wanted to force feed me unnecessary maintenance and aesthetic fees into the purchase price. Really? So, I looked towards a few others and they had similar builds but kept selling the vehicles before we finalized anything or contacting me. I thought, greedy and unprofessional salespeople. In all honesty, I was going to look at an entirely different brand all together. I did it with BMW (yucky service people) and happily switched to Mercedes without looking back. I was prepped to do the same with GMC. Until, I contacted Dublin GMC. I spoke to Taylib who was knowledgeable, courteous and pleasant to talk to. After a few calls and narrowing down the terms, I agreed. We then. Negotiated on a few other things and did his best to help me through the whole process. I then decided to fly, yes fly up to the Bay Area ($26 on Spirit, lucky me) to get the vehicle. It was well worth it! I was picked up from the Bart station by Nari who was instrumental in making me comfortable and well taken care of. She did everything to make it an easy and professional experience and even still today keeps the communication open. Although Taylib wasn't available, the Sales manager, Raul connected me with that weekend's sales manager, Christian. He took the helm and steered me through to getting the additional equipment fitted and completed the sale. Notably, Kenny from the Chevy side helped to fill out the docs and took his time to explain everything to me in detail. Professionalism. That's exactly what I was looking for. Patient and competent professionals, not forceful salespeople. I gotta say, I am very pleased to have had the experience of meeting all of them and the other good people at Dublin Buick GMC, service department included. I recently took my dad to lunch and told him about the experience. Now, he wants one! Maybe I can convince him to take a road trip back up there to get his! We'll see. Personally, I will surely look towards purchasing more from them in the future. Thanks, to all! read more

I just got a new car from this location. My experience was great and I love the way they explained everything to me. Specially the gentleman who I dealt with Richard M. He is the best car salesman I have ever experienced with. All the staff are very respectful and loyal to their customers. I highly recommend this place to get a new car or used cars. Tim is one of the sales manager over there and he will work out the price with you guys, as he did for me. He is very professional and friendly. Oh did I mentioned that the general manager came in person and appreciated my business with them. This place holds high standards of customer service to their customers. I highly recommend this place and its staff. A big thank you to each and every single of you guys out there in Dublin GMC! Keep it up guys you are the best!!! read more

I came to Dublin GMC and Raiz Sayad was very welcoming and helpful, they approve me right away and I'm so exited first time buyer.

Tragic.... have been going to this dealership for my service since giving up on Fremont Buick. Called today to ask about the price for a 15k service. Was transferred to the service line.... the phone rang for 7 minutes before I gave up. read more

Very good service, Adam was on top of everything, finance manager was very thorough and helpful and General Manager was delightful. I would do business with them again. My husband is very pleased with his Chevy Silverado! read more