I had a good experience working with Mark Ryan while purchasing a used Silverado. Mark worked with me on getting a lower APR percentage than what I was originally quoted from the dealer and what my personal bank was able to offer. I was able to see CarFax of the vehicle and was able to test drive the vehicle without a salesmen over seeing me which was great. My two complaints are, one, not being given a second key upon purchase, especially as the original key that came with the vehicle was very warn and dirty. Second would be not leaving with a full tank of fuel which I thought was normal. A new complimentary second key and a full tank would have made me feel more valued as a customer at such a small cost to Dublin Cadillac. read more

Moe Aoucher was able to find me Escalade that I was looking for!! He was very friendly and did the timely follow ups!! Rest of the staff at Dublin Cadillac was also super helpful!! Recommend this dealership for finding you a vehicle that you are looking for with the specs that you need!! read more

I purchased a Cadillac CT5 from Dublin Cadillac. This purchase was the most pleasant buying experience I've ever had with an auto dealer. There was absolutely zero pressure by the sales and finance departments. Viney was our sales consultant, he was extremely professional, friendly, knowledgeable and patient with all of our questions. Kam was the General Sales Manager was amazingly easy to deal with. We negotiated for approximately 10 minutes and I was able to get a great deal. I also interacted with Adam the Finance Manager. After shopping for hours online for the best interest rate, Adam was able to give me a better interest rate than I had found. He also advised us on how to handle our handicapped license plates and gave us a great deal on an extended warranty plan. I highly recommend this dealership! read more

I had an appointment for my 2023 Yukon Denali for an oil change at Dublin Cadillac Chevrolet. Attached is confirmation. Came to the service department and they refused to service my car. I showed them my apps confirmation with the SCHEDULED appointment and they still refused. I have a cadillac lyriq on order and will be cancelling this due to this terrible service. read more

Dublin Cadillac - Car Dealers Near Me - Dublin, California

REVIEW: DO NOT PURCHASE A VEHICLE FROM THESE CROOKS! I purchased a 2021 cadillac escalade esv from the dealership. I paid $100,000 for it because the dealership reassured me it was a clean title vehicle with no accidents. But when I got home I noticed inconsistencies in the paint. So I began to examine the vehicle. There were many things the dealership did not disclose to me. -There was a dent on the roof of the vehicle. -The antenna on top was completely scratched up. -The passenger side rear quarter panel has been repainted. -The front bumper has been repainted as well. When I went back to the dealership they kept saying it has a car fax that showed there were no accidents on the vehicle. They put in 0 efforts to help me in anyway and basically told me it is what it is. Being treated like this after spending $100k on a vehicle is very disrespectful and humiliating. This cadillac dealership is definitely not reputable. They don't care about the customer. When you go to purchase the vehicle they are the nicest folks but once that purchase is done nothing matters to them anymore. DO NOT GO HERE! read more

Let me start by saying, We love working with Mike at the Dublin Cadillac location. He is one of the kindest, most genuine and caring people we have ever met. This review is in no way about him or the service he provides. Our complaint is simply with getting services done. We have a full warranty on our Cadillac Escalade, but getting it in for warranty work is like pulling teeth. So frustrating. We brought her in on Wednesday for motor mount and strut work. We told them we had to have the work done by Fri do to work obligations. She sat for two days before it was even looked at. During this time we were paying daily for a rental. We paid for full warranty and extended warranty only to waste time and money waiting to get the work done. We picked it up Fri only to find the break pads and rotors were the only thing taken care of. They would have to have it again indefinitely to do the rest of the warranty work. They have no availability for a week to service it. This is warranty work, but no covered loaner or rental car offered. We now have a 4 wheel drive error on the dash. I am pissed right now. It shouldn't be this hard to get work done in a timely manner. It cannot be driven right now so we are paying for yet another rental while we wait for a call back. We take care of our investments and this is just unacceptable. I called Martaga Cadillac in Stockton and was told they can get it in Wednesday and once diagnosed for the warranty work the rental car is part of the coverage. Why in the heck wasn't this offered in Dublin? I knew this should have been covered. Just more frustrating and annoying. I don't want to have to go to Stockton, but it has to be taken care of right away. We prefer to use vendors we trust and build long term relationships with but, this lack of results is making it hard to do. Calling today to either get it done in Dublin with a rental car since it had already been diagnosed there or taking her to Stockton Martaga. We have been discussing buying a new model with Kat but, not so sure this is worth doing with this current issue. Will put the new vehicle on hold until issue is resolved. Such a waste of time, money and concern with our vehicle. Definitely not what we have come to expect from Cadillac. Can't recommend right now. read more

Let me start off by saying AMAZING service. I had wen to this dealership beginning of 2022 looking to buy a car. When I got to the lot nobody came out to help me at all. I had left and paused my car buying process, until recently when I decided I need a change in my life and a new car was it. As a 20 year old a lot of salesmen's from other dealerships would laugh at me when I told them I wanted a sporty car but not this one. Mati was by far the best salesman I've ever had an interaction with. With his help and the finance manager Eugene, I showed up just to look at a car and a couple hours later I left with a brand new 23 ct4 sedan. I finally found my auto home and will definitely be staying for a long time. read more

Dublin Cadillac - Car Dealers Near Me - Dublin, California

Moe Aoucher was amazing. He was personable and cognizant of my time. He explained everything to me to my satisfaction. Truly felt like I was dealing with a friend. Eugene in Finance was also amazing. He broke down all of the fees etc. and explained it so it was easy to understand. If you're looking for a Cadillac this is the place to go. You will not be disappointed! read more

This is my first non 5 star review. We had an excellent buying experience with Cadillac two year ago and have an Escalade. Included in the commitment on the lease was use of a loaner car and maintenance for the term of the lease. The dealership then changed its policy on loaner cars so that you must call to schedule an appointment with a service advisor. This was after 2 oil changes in a row where the service advisor did not put in the request for the loaner. I mentioned this in the survey after one of those services and was told in writing from the dealership that what we experienced was a temporary issue caused by the service advisor (I don't love when companies blame their employees for a process issue BTW). Over the past month, we have not been able to get a service advisor on the phone. We tried 3 times during business hours and cannot get a call back. Today, I tried to call the General Manager on the website - he is gone. I tried to call and ask for the service manager - was put on hold for 17 minutes and never go to talk to anyone. Instead of the service promised, we had to go to an alternate provider and get the latest service so that the truck was not damaged internally. This has been frustrating service from a company that sells trucks for 80k +. read more

I wanted to reach out and send a very heartfelt thank you to Darrick and his team at Dublin Cadillac. I purchased my new 2021 CT5-V this weekend and could not have asked for a smoother process from start to finish. I began my search online and with Darricks help I was able to get everything done almost completely online. Darrick was fantastic and would recommend Dublin Cadillac to anyone who is considering a new Cadillac. Thanks again !!! Shea E. read more

All I can say is wow. The best Cadillac dealership in the Bay Area. The customer service is phenomenal and the sales staff is extremely knowledgeable and professional. I highly recommend Dublin Cadillac to everyone read more

I bought a brand new lyriq and it was trouble right off the bat. The salesman was terrible. He didn't know much about the car, didn't explain much when I got there. He rushed the process and didn't even make sure that the car was properly out of demo mode while I was there. There was some sort of theft device applied to it by the dealership, and I had no idea what it even was. On the drive home I saw the first service light, "service driver assist". That threw me off a bit, and was told by a Facebook group that it was "normal". Things went down hill from there. Many different service lights went off, but the main was, "battery low, car won't restart", this alert happened despite a half full battery. The next day despite having a full charge it showed that message again, but the battery drained right before my very eyes. The car was towed into Dublin Cadillac and it took them two weeks to fix. When I got it back it then would not charge straight through. It kept saying , "charge interruption". I called them again to get the car fixed. This time they didn't want to do anything to make it right. They took the car in and the car stayed there for over two months. No calls, no texts, and they did very little work. Apparently all they did was test and then say they could not replicate the issue. For two months! No apologies about the time they kept the car. When I finally was able to pick it up, it of course wasn't fixed. They delivered the car back to me caked in dirt. It must've been parked under a tree. I won't ever come back to this dealer. They aren't trained and do very little to fix the issues that Cadillac is having with their new EV. Their service department treats you as an issue rather than a source of their employment. Their sales team don't know their stock. It really sucks that this is my first experience with a brand that I held in high esteem as a luxury vehicle. Now totally destroyed. read more

I had a great experience at Dublin Cadillac! Adam Hamza, Cam Lowry & Viney Kumar provided excellent service and the entire purchase process was vey smooth. I would recommend this dealership and these sales people to everybody. read more

Mohammed Eshpari was stand-up and honest with me. He worked very hard to get me the deal I deserve. I recommend him to purchase your next vehicle. I have no personal connection to him. This was the first time we met. read more

Sanjay was really helpful with all my questions on the 2021 Escalade. They didn't have the vehicle we wanted in stock but the Escalade virtual demo was amazing. Even though we didn't end up buying but we got treated the same way! Even though they don't have refereshments because of covid it's a nice and clean atmosphere. If I make up my mind I'll definitely buy from them. read more

Dublin Cadillac - Nice oldies collection as well - Car Dealers Near Me - Dublin, California

Thank you Moe and Team to get us our 1st Cadillac. With the shortage of chips, it's very hard to find the configuration one is looking for, but with the team perseverance once an achieve it. 3hrs - all it took to get the deal/paper work and get the car out the door. I have bought various car's before but this is the most efficient sales I ever had experienced. Best customer service in business. Once you figure out the spec/style/config you need, just let them know and you would get your dream car. Thank you once again to all the team members involved to get through the whole process. Keep up the great work/team. read more

Purchased a Chevy Traverse in October that didn't work out. Unfortunately after a month while driving the car SHUT OFF. We were told that it was the alternator and it could be fixed. I lost all feelings of security and did not want to even consider leaving the lot with it. Moe felt my discontent and frustration. Last night he helped us trade in the traverse and I rolled out in a stunning fully loaded 2020 Cadillac. I want to commend Moe for his need to help us and for his incredible professionalism. I didn't think they could do anything to rectify the sour taste in my mouth but sometimes you encounter a guy like Moe who's going to see things all the way to the finish line guiding and bringing the fun back into the experience. The car is more expensive with all the bells and whistles one could hope for, but to say that I LOVE my new ride is putting it mildly. Should you need a salesman with class, integrity and palpable interest in your wants...ASK for my buddy Moe! read more

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We had a great time leasing a Lyriq from Dublin Cadillac. Mo was great in helping us with what we needed. They are very friendly and helpful. Great place to buy a luxury car and at a good deal. read more

Had such an amazing experience! Darrick cares about his clients and goes above and beyond to get them what they want! Picked up a 2022 XT6 and couldn't be happier. Thank you so much Darrick for making this such a smooth process for us! We really appreciate your customer service! read more

Dublin Cadillac - Car Dealers Near Me - Dublin, California

Forgettable customer sales experience!! I scheduled a test drive for yesterday a week ago. We wanted to compare the new 2021 Escalade to the new Navigator and decided to schedule both test drives on the same day for best comparison. Sales person Adam called me and we communicated through the week and even the morning of to confirm the appt. Heck, I even texted him as I was leaving Livermore Lincoln and enroute. I arrived at the appointment and he couldn't locate the car we had discussed. 15-20 mins later, he comes out to say car was sold and no longer available. Things like this happen but a courtesy call with an update would've been appreciated, which shows there was 0 preparation for this appt on a potential $85k sale. There was 0 apologies nor ownership of the issue and blamed his "GM". I don't expect any special treatment but is common courtesy and Sales 101 basic skills that hard to apply? I was upset but I was already at Lincoln down the road so not a big deal but if I had driven 45 mins from my house for this, I would've been HOT. Anyhow, beware of your sales reps since they may not give you the basic courtesy and service you may expect. The overall experience made me feel as if he was doing me a favor and not offering alternatives when it should be the other way around. Maybe this dealer sells so many cars that they can deal with potential customers as THEY see fit. Glad I have Stead Cadillac closer to me and the Navigator also stands out as I was able to test drive one. read more

I had the pleasure of working with Yassin at Dublin Cadillac. If you are looking for a new car I highly recommend this young man for his knowledge of the cars, attention to detail and great customer service. I also recommend Mike Gress in the service department for maintenance after you buy your new car. He's the best. read more

We are on our third Cadillac Escalade. Each one brings it's own set of memories. We tried other trucks after Cadillac discontinued the X series but none compared in comfort or luxury feel. We love our Escalade and the Cadillac service! read more

Let me just start by saying, with an old saying, " quality over quantity"- this defines Babak Ezzy and why my wife and I continue coming back to this dealership to purchase our 3rd vehicle. We've been at several other locations, but the service is about seeing their customers as a $$ value, versus truly building a trusting relationship that'll go a long way. If we can't trust what your saying, we're leaving... with that being said, we've been dealing with Babak for almost 10 years, and will continue to purchase vehicles with Babak in the future....he's made our experience as smooth with simplified and honest quotes, full transparency of what he can and can't do, are just a few to mention... left their lot with a brand new 2023 sport XT6... to the general manager of this dealership, you've got an asset within your location, and that is Babak! read more

We visited a couple months ago, what an experience! Sanjay was very helpful with all the information I needed. He made the whole process very easy and not pushy at all. They all were very professional and polite. Give Dublin Cadillac a chance for your next purchase. read more

Dublin Cadillac - Car Dealers Near Me - Dublin, California

Just purchased my 2022 Cadillac XT5 from Dublin Cadillac. My salesman was Mohamed Aoucher. Mohamed knows his vehicles! He showed me all the cool features that the XT5 have and answered all my questions. He made sure my purchase experience was a memorable experience. I recommend this dealer 100%. read more

Dublin Cadillac - Myself and Mohamed Aoucher. - Car Dealers Near Me - Dublin, California

I picked up my Toyota Camry Hybrid here yesterday. Mor and Eugene was very patient, friendly, knowledgeable, and business oriented. I received lots of support throughout the whole process. They were very transparent, flexible and honest. I definitely recommend purchasing a vehicle from these guys. ~Charly Don't play with them! read more

Very happy with my new Jeep! Thanks to Omar for the amazing first car buying experience walked me through the processes promptly and safely! Would consider buying from him in the future! He was quick to reply and kept the car clean and ready for me read more

Dublin Cadillac - Car Dealers Near Me - Dublin, California

Driving 35 Miles to Dublin Cadillac is absolutely worth it, service is unmatched quality is perfect the extra touch a simple complimentary car wash and vacuum is above and beyond. There are so many other dealerships around me in peninsula but sorry I bought my Cadillac from them when everyone else was asking $15K extra for dealer markup! Not them and they are and will be my dealership for as long as I own my Cadillac. Forgot to mention they're open Saturdays too. read more

Moe at Dublin Cadillac made my first time buying a car the easiest most comfortable experience ever. I'm loving my new CT5. Thank you Moe(:

Vinny was great to work with! Dealership has nice people and great cars! Would recommend if you are looking for a Cadillac! Eugene was helpful in finance too! read more

Had a pleasure to speak with internet salesman Sanjay who was very responsive over the emails. When we got in he showed us the perfect car for there was a bit back and forth with the options but we finally got what we wanted! I would recommend this dealer to everyone especially their internet team. Thanks Sanjay for making our experience memorable! read more

Dublin Cadillac - My new escalade! - Car Dealers Near Me - Dublin, California

Cadillac at Dublin, CA, has excellent service from the salesperson to the finance person, Service Dept. and all staff personnel. We visited Cadillac Dublin to trade in our car and we got a beautiful 2021 XT5. We absolutely love the SUV and very pleased. Thank you Dublin Cadillac! read more

Dublin Cadillac - Cadillac 2021 XT5 - Car Dealers Near Me - Dublin, California

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The service department is like no other. I had an appointment to bring in my car for a recall. Successful done so, faster than expected! My service advisor Mike is the reason for a 5 star experience. It is hard to find customer service like that! Thank you Mike! ..and thank you Dublin Cadillac! read more

I was not looking forward to starting my search for a new car but this dealership made it easy! Mark at Cadillac was the biggest help, he answered all my questions, helped me narrow down some options and ultimately was the best car guide through the whole experience. I highly recommend this store and I highly recommend working with Mark. Thank you for all your help! read more

Worked with Viney, knew everything about the Cadillac Lyriq, very helpful and relaxing car buying experience.

Dublin Cadillac was the best buying experience and the best after purchase support I've ever experienced. I bought a brand new 2023 Escalade from Kam, Mati and Yassin. We completed the deal over the phone which was very helpful because of how slammed we are with running our businesses and spending time with our newborn. Kam was very honest on the phone and when we met with him in person. There were a few issues from the factory that were addressed immediately by Moe. It's always a good feeling knowing that your hard earned money is supporting a business that cares about its customers. My next company car will be purchased at Dublin Cadillac. read more

Dublin Cadillac - Car Dealers Near Me - Dublin, California

I really can't believe my interaction with this business. I'm going to request the owner call me before I go too in depth with my negative review. What a freakin nightmare!!! Seriously, I have been told so many lies and no one to talk to with the exception of "Daphne" who told me 4 times that she's answering remotely from Nissan. My complaint is not about her it's just the entire operation. It just should not be this much of a hassle to get something accomplished. I'm losing all faith in the Cadillac team. Mike G. you have in the past responded when I'm there for service however, I wish you would have taken the time to speak with me or returned my call. I left you a detailed message and perhaps this review will prompt a phone call. read more

We had a great experience purchasing our new Cadillac. Only one slight issue needed to be resolved and that was handle quickly. I would recommend this dealership. Our Salesman, Viney, and the Finance Manager, Yevgeny, were both great to work with. read more

My husband and I had the best experience buying a new Escalade working with Mo. He was such a pleasure to work with and made the process seamless. Our new car was delivered to us by Mo and he spent a long time helping to set everything up. Phenomenal customer service! read more

Incredible customer service, attentiveness, product knowledge, and just outright respectful/polite. Whenever I buy a vehicle, I do rigorous research to evaluate what will fit my needs best and somehow JJ knew how to steer me in the right direction. I was contemplating between a sport and a sport platinum, and the expertise of this young man led to me to the sport platinum because I essentially want the best (and what I can afford). Cheers to JJ and this dealership. read more