Had great customer service from Gabriel and left with a new Equinox EV. Highly recommend

Well it's been over a year & I Love my truck. It's a bit of a pain, Stockton to Dublin for scheduled maintenance. What makes it worse is the inefficiency of the service department. I won't go into the hourly rate, but how,long does an oil change take? Why am I making an appointment at 7:30 am & it takes the entire morning before it's done. Since I know it's going to taken my whole day, I try to address any / all issues in a single trip. Ha. Something about having more than 1 open claim, makes me have to return. You'd think one would be able to get an oil change, tire rotation & a replacement key, in one day. We'll it's been 2 weeks & I can't get anyone on the phone. Hmmm!! read more

I took my car in for service early Monday morning on March 30th. It is now 8 days later, and nobody can give me information on my car. I don't know even if they know where it is. I had asked for them to also do a smog, and they told me a smog takes 3-4 days more days. So that means they will have my car for 12 days. I call and call and nobody can help. I told them if we are just waiting on the smog, DON"T DO IT. I can take it somewhere else and have it done in 20 minutes and less expensive. But again, nobody can help with telling the status of the car. I will never take my car to the Dublin Chevrolet again. I will take it to a different Chevrolet Service no matter how much further it is for me. read more

Smooth, Honest, and Hassle-Free - Ask for Phill Jones! If you're in the market for a new vehicle, especially a Silverado EV, do yourself a favor and go see Phill Jones at Dublin Chevrolet. I recently purchased a 2025 Silverado EV LT and the experience was exceptional from start to finish. Phill respected my time, quickly understood what I was there for, and got right to business. No games, no pressure -- just a genuine willingness to help. I told him I was ready to make a deal and wanted their best offer upfront. Phill immediately brought in the manager (also very friendly), and within minutes, they worked out a deal I felt great about. Zero haggling. This was a breath of fresh air compared to other dealerships I had visited in the past couple of months, where I dealt with pushy sales tactics, hidden fees, and little to no flexibility. Phill was the complete opposite -- professional, attentive, and transparent. Even after the sale, Phill followed up to make sure I was comfortable with my new truck and went above and beyond to assist with some accessories I wanted. That level of service is rare these days. Can't recommend him enough -- 5 out of 5 stars. If you're serious about buying and want someone who's truly there to help, ask for Phill Jones! read more

Prompt and Courteous Service, would definitely take my Blazer for service again, highly recommend

Buying a car here was an excellent experience from start to finish. The team was professional, knowledgeable, and genuinely focused on helping me find the right vehicle--not just making a sale. From the moment I arrived, I was treated with honesty and respect. They took the time to answer all my questions, explain my options clearly, and made sure I felt comfortable throughout the process. There was no pressure, no hidden surprises, and everything was handled transparently. The selection of vehicles was impressive--clean, well-maintained, and competitively priced. Each car was clearly inspected and ready to drive, which gave me real confidence in my purchase. The paperwork process was smooth and efficient, and they worked hard to get me a great deal. What really sets this dealership apart is their customer service. Jaime Ramirez was amazing! He went above and beyond searching for the specific details of the car we were looking for! Amazing! Amazing! read more

I was headed out to look. I have been wanting a truck for the longest time. I have been scanning the ads and busing several dealerships . It's been a journey. And with all journeys - they come to a fruitful end. After yesterday driving a Colorado - stiff drive , yet it's supposed to be an off road vehicle so it did exactly what it was supposed to do. I went to test drive the Silverado- what a smooth ride and luxurious - this one is fully loaded and the other ones on the lot are beautiful - they weee missing a thing here or there. I compared options . This is for safety of my loved ones. Know what you want and stay on your path. Don't get distracted. With this one here that one there. No . Stick to your plan. I decided on this truck and see wheee they took me on the path to purchase . The Salesman was very good , he was very helpful and knowledgeable. He showed me so many vehicles. He was patient with me and I stuck with my plan. That's key - stick with your plan. Leo Atmay - my salesperson - he was very helpful in my experience and helped me make my decision to buy today. I'll buy with him again. When I got tot he next level - they added on a bunch of things as suggestions - I get it - that's what they are supposed to do. But if of need some of those things - then why buy the truck ? So they weee crossed off. I got the truck for a lot less than sticker - there is a sale going on- and yes It was helpful. Some trucks there are 90k - insane huh ? But that's the costs of the big ones today. After crossing things off I got to meet Adam Hamza . The Finance guy- we discussed the payments - made a few adjustments - cleared up a few questions - and tweaked a few of the costs- I got the extended warranty- why ? Because a transmission is 7k- and it's a steal for the extended warranty up to 100k miles - it haves me peace of mind- pay now ? Or get crushed later . Bring your Costco Card in case there are discounts - and I got an additional discount on the warranty because of Costco. Yesssssss. Also if you are e first responder - Police - fire- Nurse - healthcare - do t leave money on the table there as well. Adam and Leo made this a pleasant experience. I will buy again from them when the time comes. read more

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I came in today to look at cars and met with Mohammed Eshpari, he was very knowledgeable and friendly! He helped me look at my options and pick the best car for our family. He was able to explain different details and help me with a no pressure sale. read more

I don't really know what to say. They had a really long line to get to the service department so I had to park somewhere else. Walked into the parts department to find out what this extra part that happened to be laying on my floorboard that morning was. Nobody ever appeared in the parts department, but the ladies in the cashier department went looking for someone for me. They were very nice and they escorted me over to the service department where I got an answer to my question from the delightful woman who escorted me over there, not from the service advisor. When I started to ask service advisor about booking my truck in, he was less than thrilled so I left. I don't need to take my business where I'm not welcome. read more

Great selection of vehicles and better priced than most dealers in my area. We found a beautiful truck and ended up with Alejandro helping us through the process. He was kind, knowledgeable, and made the process painless. Great customer service! Thanks also to Luke for getting us pointed in the right direction. The experience was professional and easy. Very pleased and highly recommend this dealer! read more

We were just in time for a great EV deal that they had on blazer ev. Excellent experience dealing with Luke. The entire process was smooth and everything was clear with no hidden charges. We will surely recommend this dealership and the deals to our other friends. read more

I had the most amazing experience with Dublin Chevrolet. My sales person Jaime Ramirez was so awesome. Also the finance team was amazing. Eugene Andreyenko and Justin Bradley were just the best. They got me the best deal and worked with me so that I was only at the dealership for less than 45 minutes. I 100% recommend this team!! read more

am writing to express serious concerns about a highly disappointing and unprofessional experience I had at Dublin Chevrolet during an attempt to purchase a 2025 Chevrolet Silverado EV. As a female business owner and current Chevrolet Express van driver, I was actively seeking to upgrade to an electric vehicle to improve fuel efficiency for my business. I initially contacted Michael at Dublin Chevrolet and, after discovering a better price at Napa Chevrolet, he assured me in writing that Dublin would match the offer. Based on this assurance, I scheduled an appointment for Monday, May 12, 2025. After test driving the vehicle and confirming my intent to buy, I was left waiting for over two hours. No credit check was run, no references contacted, and no one could explain the delay. When I asked for an update, I was met with vague responses and a general lack of urgency. To make matters worse, I was later informed that the price Michael promised was only valid for the previous day--Sunday. At no point was this limitation communicated to me, which made the entire process feel deceptive and dishonest. More disturbingly, the behavior I encountered at the dealership was not only unprofessional but disrespectful. The sales manager, in particular, was aggressive, confrontational, and behaved more like a tyrant than someone entrusted with customer relations. His tone and demeanor were hostile and completely inappropriate for a professional sales environment. In addition, there were several comments made that seemed to imply assumptions about me being from East Oakland--despite the fact that I'm from San Francisco. These remarks felt stereotypical and discriminatory, making an already frustrating situation worse. I came in as a serious buyer, ready to make a significant investment in one of your newest electric vehicles. Instead, I was met with misleading communication, wasted time, and disrespectful behavior that left me feeling dismissed and deeply insulted. I hope this feedback will prompt serious reflection and corrective action. Customers--especially women and people from diverse communities--deserve to be treated with honesty, dignity, and professionalism. read more

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Tried test driving a truck. They needed to see proof of insurance. Gave them my insurance and since the card was a month expired, they refused me. Tried explaining my insurance automatically relapse with USAA but they flat out refused me. read more

Amazing team ! Micheal and the staff were incredible, everyone that helped us made everything easy. So kind and understanding. Thank you guys for everything! read more

We had very good experience with Mohammed Eshpari througout the car buying process. He was great to work with. read more

Called to inquire about a replacement part that is super easy to install myself, but is a "restricted part" (had to call because they never answered my email). The man who answered the phone in the parts department was incredibly rude, don't know what his problem was. I asked if I could order the replacement part through them and he said in a rude voice "no you can't" - didn't explain what that meant or what my options were. I said "what's that mean?" and he said "you have to bring the car in for the repair". All with a rude voice and attitude. Called a dealership in a town over and the person that answered the phone was super helpful explained why it was restricted (requires dealership programming) and is letting me install it myself to save money. I got the part for hundred of dollars + reasonable fee for programming instead of the probably thousands of dollars it would cost for a full repair. I got ripped off here before too, but they're my local dealer so was giving them another shot. Learned my lesson (again) - just won't be going here ever again and they lost a car purchase as I will be needing a new chevy in the next couple of years. IMO they're just ripping off the wealthier clientele here that are too busy and don't know the correct prices - go east a few towns over for much better price and service. read more

Today in the morning, I gave a call to the Chevrolet in Dublin. Sam answered the phone and was really nice. He greeted me and told me to come over. We could take a look at a couple trucks he had we ended up choosing a red Tahoe gave us good price and helped us out whatever all the paperwork and gave us a good deal. We will definitely go back with him. read more

Today my husband and I had the pleasure to work with Riley who helped us with the purchase of our brand new Chevy Equinox. We went to several other dealerships before coming to Dublin Chevrolet, but did not feel satisfied with the customer service. Riley made us feel welcomed right off the bat, with her calm and non forceful approach. She was extremely knowledgeable about the vehicle we were interested in and the dealership its self. It felt less like she was selling us something and more like she was helping us through the process. I highly recommend purchasing your next vehicle at Dublin Chevrolet due to there no nonsense approach and friendly knowledgeable staff. If you get the chance to work with Riley, she will make your experience a very positive one. read more

We had a good experience at Dublin Chevrolet. Alejandro was very patient at explaining the various features and helping in finalizing the purchase. read more

Christina from Dublin Chevrolet gets at least 5 stars! She helped me with warranty work on a pickup and her customer service and attention to my concerns were fantastic and more. Highly recommend to request her as your advisor for Chevrolet service/ warranty needs. read more

My truck was towed to Dublin Chevrolet from South Lake Tahoe after the shift cable broke. The service advisor, David was short with me and unpleasant to deal with. When I went to pick my truck up I found out that they had replaced my battery in my truck that was a month and a half old. The fuel door also flew off during the tow and was replaced and then painted THE WRONG COLOR. Only after I walked to my truck to get in and drive away did I notice and call it to their attention. After voicing that they shouldn't have replaced my battery, they decided to put in my old one and refund me. As I left, I then noticed that my retractable steps were no longer working. The service advisor told me that "weird things happen when the battery is faulty". I brought the truck home and had AAA test the battery. They said the battery is fine but just needs to be charged. I then looked under the hood and found that the cable to the battery that powers my retractable steps had been unhooked and left hanging there. I plug it back in and my steps magically worked again. This dealership CLEARLY tried to take advantage of me as a woman in more than one way by up charging me and unhooking the cable to my steps. I will be following up with corporate. This is UNACCEPTABLE. read more

Dublin Chevrolet - Wrong color fuel door also - Car Dealers Near Me - Dublin, California

I had a very bad experience about seven years ago on a sale and actually posted a negative review about them because of it. I've removed that review. I finally had to go back for a service issue on the suburban I did buy from another dealership. Avoided them ever since however, I recently had to handle a service issue through that dealership and their service department was very professional and they did the right thing even though the issue was out warranty. I won't vouch for the sales department. But the service department was on point. Five stars. read more

Shout out to Riley and Eugene and the sales manager. I purchased a vehicle all the way in Northern California at this dealership. The only caveat was that I lived in Southern California. We did everything over the phone over 3 1/2 day. And they even delivered the vehicle for free. This was the managers decision and I really appreciated it. It was a white glove delivery. Everything looked great. I continue to talk to Reilly. Who is my sales associate the week after I received the vehicle just to help with little things. Everyone mentioned did a fantastic job and I would highly recommend buying another vehicle here again. read more

Leo turned a horrible experience at Livermore Ford into an incredibly positive experience with Dublin Chevrolet! Not only is he incredibly kind, helpful and knowledgeable but he absolutely follows through. The vehicle we purchased only had one key and we tried everything possible to have them throw in a spare key- he couldn't, understandably so. A week later, he gave us a call that the previous owner brought in the spare and we could pick it up! Leo, and his whole team, restored our faith in car salesmen and integrity. We LOVE our new truck!! 10/10 read more

They're always attentive and have great customer service, from the service advisors like Chris to the shuttle driver, Kirby. I've never met the techs/mechanics, but I only take my Chevy to them because I always feel like they do good, quality work. read more

My family and I came from the south bay to buy a specific car in a specific color (Chevy Trax). Handled a good portion of the process over the phone and each time I called, which was over and over as we relayed info, Mohammed was helpful! Once I drove down I met the gentleman and he continued to provide quality service with a great attitude. The general manger, Joel, was fantastic as well. We worked together to figure out my military discount and was helpful/patient throughout the whole process. The cherry on the cake was Joel having the service team help me with my current car! It is a Hyundai and on the drive up began to have issues with its hybrid system. The technician that aided in the diagnostic testing was an absolute gem! He retested in order for me to take photos to show to my regular mechanic. Shoutout to Riley, sweetest young lady, incredibly helpful with my technological issues and questions! I'd highly recommend buying from her as well. I would happily come back here for all of my Chevy issues and overall I'd say this was a positive experience! Thank you to the whole team! read more

Update: Downgrading this review from 5 stars to 1. The sales team was wonderful, but the Service Department is a disaster. It is a total chaotic mess back there. The advisors give contradicting answers, nobody communicates with each other, and they seemingly have 'no idea' what's happening with my car. I've never been so frustrated trying to get simple answers. Save your sanity and avoid this service center at all costs read more

I had a wonderful experience with Dublin Chevrolet and had excellent service from Luke Ledezma. I came in looking at Chevy Blazer EVs and he guided me through the process, pointed out all the benefits of the SS model, and I always felt like the buying process was low pressure, and on the side of the customer. My hats off to the great service! I would highly recommend that you visit this store and also seek out Luke who will not do you wrong. He made every effort to make sure that even *AFTER* the vehicle was sold that I took procession, things were all set up, and I understood how to use features properly. read more

I had an excellent experience working with Anthony at Dublin Cadillac from start to finish. He was professional knowledgeable and genuinely focused on helping us find the perfect car. He took the time to answer all of our questions with patience, and made the entire process smooth and stress-free. what stood out the most was his honesty and transparency. There were no high-pressure sales tactics, just straightforward and helpful guidance. Anthony went above and beyond to ensure we got a great deal and made sure we felt confident in our purchase. if you're looking for a reliable and trustworthy salesperson, we highly recommend Anthony Valdez. We will definitely be returning for future car purchases. Regards, Martin & Julie read more

Highly recommended! I purchased my vehicle from this dealership and have used them for all the routine service needs. I had an issue of some strange noise coming at cold starts, hard to put finger on. My service advisor took the time to identify the problem and worked with the tech team to get the issue resolved. Extremely satisfied with their courtesy, communication and customer service. read more

We purchased a used 2023 Jeep Wrangler for my daughter and the experience from the time we stepped foot on the lot to the time we drove off was outstanding. Michael Lu was our salesperson and he was knowledgeable about the car and made the application process so easy. The finance director Eugene Andreyenko had us in and out of there so efficiently - not your usual HOURS LONG car buying experience! I highly recommend checking out Dublin Chevrolet...gave a great price and so easy to work with. read more

Dublin Chevrolet - Car Dealers Near Me - Dublin, California

Jaimie was great to work with. Communication was great and he did everything that was promised! No games once we showed up. Highly recommend asking for him. read more

I had a fantastic experience purchasing my 2024 Chevy Silverado. I have a HUGE issue with that stereotypical car dealership experience that we've grown to make fun of in our society, but Jaime at Dublin Chevy smashed that. Jaime was informative, fun, and chill, while giving me the space to learn more and he even listened to me. So many sales guys I've encountered talked down to me and my wife in the past and Jaime treated both of us with mad respect! I had already been studying trucks since I had to leave my '97 Cheyenne back in 2013 for a sedan and was fortunate enough to be connected with Jaime when I was ready to be back in the Chevy family. Even after purchase, Jamie helped me with the additional services I purchased. It has truly been a pleasure purchasing from Dublin Chevy and now we are waiting eagerly for the Blazer EV to land for my wife in the next month. I just have one requirement--that Jaime's name is on that sale! Thanks, Jaime, you're a true homie! read more

Dublin Chevrolet - Car Dealers Near Me - Dublin, California

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Recently worked with Alejandro to purchase a Suburban. Process was quick and painless. Alejandro and the team are transparent and a pleasure to work with. read more

Dublin Chevrolet - Car Dealers Near Me - Dublin, California

I would like to add my honest review I'm really appreciate all the help specially thanks to Jaime Ramirez Gracias !!!! We love our new Silverado go get your new car with him!! Excelente atención. read more

I had an extremely disappointing experience with Dublin Chevrolet, both in their sales and service departments. It all started when I called on a Saturday to inquire about a truck. Mike assured me it would be ready for viewing on Sunday morning. When I arrived, the truck was filthy and completely unprepared, making it impossible to assess its condition. I asked for it to be washed, and while that was happening, I found another truck I was more interested in. When I inquired, Mike was reluctant to help and struggled to find the keys. When he finally did, he passed me off to another sales rep, Alejandro, without a word. Alejandro took me on a test drive and ultimately sold me the truck, but the process was far from smooth. He lowballed my trade-in (which I let slide), and I was told my truck hadn't gone through PDI yet, meaning I couldn't take it home for a week. I was given a loaner in the meantime. I tried reaching out to Alejandro for updates, but he ignored my emails--until I cc'd his managers, which made me feel like I wasn't a valued customer. Then, Alejandro sold the loaner I was using and urgently needed it back. Instead of handling it professionally, he called my phone three times while I was at work, showing no regard for my schedule. The lack of communication when I needed updates but the sudden urgency when he needed something was incredibly frustrating. When my truck was finally ready, my excitement quickly faded. The interior had damage--a floorboard scuffed beyond repair and various minor damages that needed detailing. The dealership agreed to replace the floorboard, but I would have to return for the repair. At this point, I also noticed the Dark Essentials package I had paid for was missing. Alejandro casually mentioned the parts weren't in stock and needed to be ordered, but I doubt he was planning to tell me. Given that I live an hour away, the back-and-forth was exhausting. Alejandro's communication continued to be poor. When Rosanna eventually reached out to schedule the repair, she was informed that it was a paint issue instead of the floorboard--another example of how disorganized they were. 2-3 weeks later, I brought my truck in for the repairs and worked with John, who was great and made me feel valued. Unfortunately, the service team damaged my truck's paint in the process, leaving a dent, scratches, and glue residue around the emblems. Instead of addressing the issue properly, they attempted a quick fix and tried to send me off with visible damage. After raising my concerns, John and Rick (the service manager) acknowledged the issue and attempted to fix it. First, they tried detailing it--no luck. Then they said they'd need to repaint the truck. They gave me another loaner and took my truck back. When they returned it, they hadn't painted it, just buffed it, and the damage was still visible. After taking it back again for touch-ups, they told me they could paint it if I really wanted--but by that point, I was exhausted from dealing with them. After weeks of back and forth, I just accepted my brand-new truck with slight but noticeable damage. Dublin Chevrolet's service department damaged my truck multiple times, and it spent almost as much time with them as it did with me. To add insult to injury, I just received a FasTrak toll fee in the mail for the day my truck was delivered to me. They didn't even have the decency to pay the toll. I love my truck, but my biggest regret is purchasing it from Dublin Chevrolet. I sincerely hope Chevrolet executives and upper management take notice and hold this dealership accountable for its poor practices. No customer should have to go through this. If you're considering buying from Dublin Chevrolet, go somewhere else. read more

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This review is for the shuttle driver Kirby. He always provides outstanding customer service and surely goes above and beyond. Dublin Chevy is lucky to have such a great person as part of their team. He's a true asset! read more

I had been looking for a used car for a few months and had some pretty awful experiences with car salesman at other dealerships. This was not the case with Phill. He greeted me warmly and quickly and treated me like a person, not just a potential sale. He was personable, listened to my wants and needs regarding car buying and led me to the perfect car for me without any pressure. Left the lot with something better than I originally went in for. Thank you Phill! read more

Amazing! Mitchel and Eugene go above and beyond. Quick, easy, painless! Wonderful customer service.