I already discussed your pricing with YOUR sales rep who told me that HER manager gave me the absolute best price which is MSRP. You're unwilling to price match out of state dealers, let alone beat the price. Sooooo, the decision is simple.... Don't buy from your dealership. read more

I am beyond impressed with Paul, Bobby and the rest of the team at El Cajon Ford! Honestly, I don't think I've been in a better dealership ever. I've gone to Ford dealerships in Oregon, Washington, Florida and Ohio - this is by far the best! Come here in confidence. read more

I had a VIP appointment with one agent and the internet sales representative to look at a used car. I arrive a couple minutes after my scheduled appointment. Neither of them was at the dealership when I arrived. I was given a text earlier that morning to remind me of my appointment. The car I was supposed to look at was not at the lot, it was three miles away in Santee. The agent that recognized my plight was kind enough to drive me to the other lot to look at the car. Its condition was not what I had hoped. The agent was very courteous and kind. I expected better from the initial experience and I could have saved myself an hour round trip had the physical condition of the car was forthcoming from my several phone conversations with the agents who didn't show up. read more

This is a bit of an odd review, we haven't bought a vehicle yet. We came in two nights ago to look at a new Bronco and Explorer to try and help my wife and I decide on which direction we wanted to go. Joel Morales came out to talk to us and the interaction with him was what prompted this review. He offered a test drive, was informative about the cars, asked good questions and made us both feel at ease. One of the best interactions I have had (of many) on an auto lot. Based on him if this is how they do business if we do pull the plug and buy one we'd be happy to deal with him. read more

This is the worst service department in the country.i have given them every chance to redeem themselves but every time it is a disorganized mess.oil change at jiffy lube 15 minutes. El cajon ford 3 hours and counting with every excuse in the book being delivered. Never again.avoid this place like a hepatiti s outbreak. read more

Fastest Ford Service I have experienced in San Diego county. Thank you to Joel, and the crew! The Quick Lane is further from my home than the dealer I usually use, but I couldn't get an appointment for two weeks! The team at El Cajon Ford had me in and out, no appointment, in hour and a half. Kudos! read more

I'm a big fan of Ford, and really like this particular dealership. I encountered a salesmen I was not so much a fan of after I let him know I was no longer interested in a particular truck he tried to sell me. Once I told him I wanted to wait for Ford to build a specific truck, he became unhappy and was rude. Good dealership, but I cannot say the same for all of the salesmen. read more

El Cajon Ford - Text messages with salesman. - Auto Repair Near Me - El Cajon, California

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Got a letter in the mail saying I could get my E-450 serviced for $39.95. When I went to the dealer they said that did not apply to my motorhome even though no mention of that was in the letter. They did service it, but it cost $102.00. I wanted the brakes checked and they said it would be $150.00 just to look at them. I also wanted a flat tire fixed and they wanted $40.00 to fix it. My dash air was out and that was going to be $150.00 just to check it out! Been going to El Cajon Ford with my other Ford cars for a long time. Not any more! My days of getting ripped off there are over! read more

Ask for Matt, it was such a pleasure working with him. Nice, welcoming, and knowledgeable. It was just the best experience and I've shopped a lot lately for the family vehicle I wanted. I found the vehicle online the night before and was on the road the next afternoon. They gave me a great deal compared to KBB and active listings on Autotrader. They matched CarMax on my trade-in, which saved me the hassle of unloading there and then coming back. Sherry in finance was great. I love how organized she is with paper work as it cuts down on how long it took to sign everything then she keeps me (you) organized too with envelopes marked "home" & "glovebox." Thanks Matt, Rob (sales manager), and Sherry, the family loves the new ride. read more

We had a really great experience here! We were treated with respect and offered a really great deal! It was good enough to travel 60 miles to get there passing 3 other dealerships that were closer but not able to come close to what El Cajon Ford offered. Matt Foulger was our salesman, he was amazing and knowledgeable about the vehicle. The whole staff was gracious and extremely helpful! If you're looking to buy a Ford, it is well-worth the drive. read more

This review is for the service department at El Cajon Ford. The four stars is because they don't always return your phone call when trying to reach them to make an appointment. I just had four brand new tires put on my truck with alignment. I really like the fact that they have a shuttle service available and also wash your vehicle when getting work done. As for now I will continue to take my vehicles to this dealership for service. read more

When the dealer who sold me my car in March, Subaru of El Cajon sold me a car not safe, missing items and a faulty battery, they didn't want anything to do with me! They sent me to Ford of El ElCajon and I'm so grateful to all the folks there! They were patient, and showed empathy! They took care of my new vehicle n put in a new battery no charge no hassle! I would recommend them anytime! Beware of Subaru of El Cajon, they will take your money and they say " sorry we can't help you, even when it had only been 5 days after I bought it! I'll be taking all of my business who care about ones safety n not just the mighty dollar! read more

I brought my 2010 Escape Limited into your dealership several weeks ago, maybe even 1.5 to 2 months. I was having electrical problems, all the warning lights on the dash would come on, the AC compressor would shut off, some things would work and many wouldn't. It's still an intermittent problem although it's now almost constant. You folks had the vehicle for 3 or 4 days and could not find anything wrong. I suspect you reset the "check engine" light and then could not find anything. Well, after about 1.5 weeks, it all started happening again. And now, the lights are on more than they are off. I went on line and found a website called, "carcomplaints.com" and I found this..."I heard alert chime, looked at instrument cluster. Traction control, wrench, battery, ABS, airbag, and brake lights were all on, speedometer, tachometer, and temp gauge were all reading zero, fuel gauge appeared to be working. Radio volume speed compensation stopped working, A/C compressor shut down, fan stayed running. Driver information center was reading ____miles to E, fuel level low. After a few more minutes, the tire pressure light started flashing, and new message alternated on the driver information center tire pressure monitor fault. Then it just as suddenly, went back to normal. Now the same thing repeats on and off almost every 5 minutes of driving or so. When I researched this on internet I find this problem is so common there is a company advertising mail order repairs for $199 problem is cold solder joints on instrument cluster." It was posted by another owner of a 2010 Ford Escape. Almost all of these things were happening to me too. Interesting that I could find this, yet you guys are not aware of it????????????? Can I trust you a second time????? I was hoping to trade in my vehicle soon and now it is basically worthless due to problems you guys knew about at FORD, but you do nothing about it. I am wondering if this review should apply to all Ford dealers? Are there any honest mechanics out there??????? read more

We had a great experience buying our new (used) car at El Cajon Ford. The staff was friendly and helpful and worked with us with price and trade in. We actually visited 3 times before purchasing our car and they were patient with us while we weighed all our options. They were not pushy and we felt in control of the whole car buying experience. Reagan was an amazing and we will absolutely use them again! Thank you! read more

El Cajon Ford - Auto Repair Near Me - El Cajon, California

I have a 2012 ford focus. Tried for several years to get another dealer to help me. Had transmission issues. They would put it in the computer and say nothing wrong. It would randomly shift into neutral. Service dept was rude and basically indicated I was imagining it. Recently went to El Cajon Ford. They kept my car two days and found the problem and was able to get Ford to pay for it. It cost me nothing. El Cajon Ford will have my business in the future. read more

Want to shout out to Tyler at El Cajon Ford! My wife wanted an Explorer and I wanted her to get the Expedition. Tyler was super Knowledgeable about both Vehicles and made it easy for us to Explore the pros and cons with no pressure Either way. He could've tried up sell us with a difference of 10k between the two models but instead stood by and let us make the decision. After all that we didn't buy anything and thanked him for his time, again no pressure. Few days later I called Tyler directly and asked him to pull a few models out for us to come back and look at. No hesitation he had the (3) models sitting on the curb fresh from the detail shop for us to look at. Even after that he didn't chase us around when we walked off and started looking at totally different cars than the ones he pulled out for us...lol. At the end of the day we bought Tony Gwynn's Jr. Explorer ST!!! Beautiful car, had to tint the front two windows because everyone looks at you when driving around town (show stopper) Tyler did such a great job working with us, I came back and bought a 2020 FX4 - Thank you Tyler for your hard work and efforts and can't forget Josh & Shari in finance - you guys Rock!!! read more

El Cajon Ford - Explore ST - Auto Repair Near Me - El Cajon, California

Outstanding and smooth service! Had an urgent repair of stuck down window and Brian from service fit us in first thing on short notice. Very courteous and smooth process. Marco provided rides to and from my house while the car was being worked on. Great experience all around. These guys are pros! read more

The best costumer service The best fixing the car and find the problem Steven that man work there he was very professional and explains and very highly costumer service thank you read more

So I came here for an oil change, hoping to pay $60. They called me 2 hours later invoicing me for $1200! They said that I need the oil pan to be replaced because THEY cross threaded the oil pan plug. And if I don't pay these $1200, I need to tow my car out immediately. I was shocked. I called towing company and moved the car to a mechanic I knew. And they still charged me for the oil change! (minus $15 for the oil itself). Ford El Cajon is just a scam! By the way, my mechanic put a helicoil in the thread and charged only $60 (much better than $1200, right?). Needless to say, I was really mad. Just look for a place with better mechanics and service. I bet buying a new car here is not a great idea either if they let themselves acting like this. read more

Thanks again El Cajon Ford. As usual I received excellent Customer service. I had to take my Vehicle in for a oil change and a door handle repair. I would like to Thank the staff and Mr. Fox for providing the maintenance and repair in a timely manner. I would like to personally Thank Vannesa for providing red carpet service with a smile. I've been coming here for years and it's true "Nobody Beats El Cajon Ford!" (Don't forget to Stop by the Complimentary coffee bar. ) read more

El Cajon Ford refuses to accommodate disabled people. I asked for an appointment for oil change and tune-up because the wait is usually 2 hours. My mom is physically disabled and cannot sit for that long. El Cajon Ford will not make an appointment for tune-ups even for the disabled. I was told Quick Change line, which is first come, first served. I could press an ADA complaint against them. read more

Customer service. Its not hard. I have been here on five different occasions. Three times I came in my Navy uniform. I was addressed, helped, and talked to in a nice manner and I went about my day. Two other times I came in my regular clothes and was not helped. I was ignored and treated as if I was invisible, including today. A simple "Hello" was not even given my way. I caused no fuss. I just walked out on both occasions. I had a scheduled appointment like everyone else. I didnt want anything out of the ordinary. Its obvious to me without me having on certain attire or looking a certain way that I am treated differently and for that I will NEVER EVER come here again. I HIGHLY encourage ANYONE looking to buy a car or wanting car service to go somewhere else. read more

If you go to El Cajon Ford go and see Lisa Welch. She is amazing and very responsive. I recently bought a used 2018 Honda Accord from her. Although after I bought the car some unfortunate event happened. A rodent chewed up the electrical under hood and made the car not able to drive. We only had the car for under 24 hours when this happened. First thing I did was call Lisa that morning. She sprung into action and before noon there was a tow truck picking up the Honda Accord to take it all the ay back to El Cajon because I live an hour and a halfway away. They had the car for a week fixing it, but she kept me in the loop the whole time. Dave from the service department was also really helpful in keeping me updated with the car. Fast forward to a week later and Lisa personally came to deliver the car to me to make sure I was satisfied with the car again. She really did go above and beyond in making sure that the car was fixed and any little concern I had was taken care of before I took delivery of the car again. Lisa Welch also make the transaction quick and easy when I first bought the car. I was in and out in under 2 hours, that's with the contract signed for the car and my butt in the driver seat ready to come home. Thank you Lisa for your amazing help and when it's time to purchase a Raptor I know where I will be shopping. read more

Took my wife's 2016 Edge with less than 35k miles for an oil change and tire rotation on Friday 06/24. I thought i had an appointment, when I arrived, they said the appointment was for Ford Service not quick lane. They are 1st come 1st served. The adviser Joe told me it would be 2 hours, I agreed. about 1.5 hours into my wait, Joe came up to me and told me that my lugnuts needed to be replaced since they might break when the mechanic took them off of the car. He advised me to go to amazon to order replacements since Ford charges $130 for new lugnuts. When the car was done, they charged me the full price for less than half of the work. No tire rotation, no brake inspection, no tire pressure check. I asked about this and thought they would prorate the service since they did not complete the contracted service. I was told that " the price is the price" , but if I bought back the lugnuts from amazon they would rotate my tires for free. I went to AMERICA'S/DISCOUNT TIRE AND THEY ROTATED MY TIRES THE SAME DAY WITHOUT ANY ISSUES. This place is a total rip-off, please do not consider their services go anywhere else. read more

Worst Ford dealership in San Diego, don't waste your time rude, shady, and horrible service.

Brandon in service took great care of me and went the extra mile for me and my vehicle. Tony also did great work quickly and promptly!

The service here was beyond exceptional! Brandon was amazing! Thank you so much! We were driving through for the long weekend and we had an issue come up with our truck, we stopped by El Cajon Ford on a whim just to see if the issue was something that could wait until we returned home to Phoenix. Brandon and the service tech were more than willing to help us out and get us back on the road, even though we didn't have an appointment and they were very busy. Thanks again so very much we really appreciate it! read more

The ONLY reason this is getting 2 stars and not 1 is because my service advisor, the cashiers and shuttle driver are very friendly, but that's about the extent of my happiness with my experience. Back in May I brought my 2016 Focus in because while driving home from New Mexico i started getting faulty brake light out warnings, my cruise control shut off, then started losing power when accelerating, the gears on the dash would start scrolling and eventually the engine briefly shut down while driving 80 mph on the freeway. So I called, made an appt to bring it in and find out what was wrong. Well finally just before getting to the dealership my brake light did go out, so i wasnt too concerned, had them replace that and find out what was wrong with my engine. After 4 days, finally told nothing wrong, no codes popping up and couldnt replicate the issue. But they were nice and "only" charged me for 1 of the 2 HOURS of labor they performed in 4 days! However I did note I had around half a tank of gas when i dropped it off and it was returned with under a quarter tank & 70 miles driven. Whatever, I let it go, paid and went on my way. Fast forward to July. Went to go visit family out of state, made it to Yuma and same problems with lack of power, cruise control shutting off and gears scrolling. The windshield wiper fluid low notices popping up when i literally had all fluids checked and oil change day before. So i call them from Yuma and make an appt to bring it in as soon as I get back to SD which ends up being Wed 2pm. So explain all that happened.. service advisor even checked wiper fluid himself said its fine. Then I'm told $110 for diagnostic on the engine issues, and would be another $110 to diagnose the wiper fluid notification! Over $200 just to figure out an issue that should have been fixed last time, and to tell me why I'm getting faulty notifications. No thanks, just fix the power issue. They did set me up with a rental car, was picked up by Enterprise, no issues there. Until after 7 days in I get notified that Ford will only cover 4 days of the rental and my car is STILL not fixed! I'm still not even sure if I owe Enterprise cuz when i returned the car on day 8 they were still waiting to hear from the service manager!! And the employee at Enterprise looked at me like I had 3 heads when I told her Ford wouldnt cover more than 4 days of a rental car!! Anyway, Monday they FINALLY figured out what was wrong with my car and ordered the part.. faulty transmission sensor, should be there next day. Ok. Well next day was the day was when i found out about the no more rental coverage. Call to see when my car will be done cuz I dont want to keep paying for rental, get told they are now waiting for 2 bolts they needed. Thursday after noon almost 1pm, finally get a call saying car ready, they'll send shuttle to pick me up. Shuttle driver got lost, walking around 30 mins in 90° heat to find him, he went to wrong address. Annoying, yes, but he was super nice and very apologetic so again, I let it go. Service advisor was nice, explained what they did, etc, luckily it was covered under the warranty, cashiers checked me out. Cool! No problems... until I hop in my car and see i have 14 miles until empty when I left them with over half a tank when i dropped it off 9 days ago. Oh but they were nice enough to wash the car for me. I try not to complain and let things go, but every time I deal with getting my car serviced it is such a huge frustration. Oh and I still have the faulty wiper fluid low notification popping up! read more

Wanted me to get a car without showing me any type of numbers. He just gave me a montly payment and thats it. No apr, no info on how long was the loan for. No wonder my friends told me not to come here. All for a ford focus. Super shady! read more

El Cajon Ford - Auto Repair Near Me - El Cajon, California

I am writing this review because my wife is too upset! We own a Ford focus and my wife was traveling on her own on her way home to Chula Vista form Ramona when her engine light came on. She didn't want to travel to far and get caught on the road, so she pulled into the El Cajon Ford Dealership Service department and asked the Service Department if they could look at it. It was 4:35pm, and they were very dismissive about looking at her car. They did finally look and then told her, sorry there is nothing we can do for you. My wife asked why can't someone please take a look at it, your sign says you're open until 5pm. Their reply was, the mechanics own their own tools and have already started cleaning up and putting them away. Bring it back some other time during normal working hours. To the El Cajon Ford Service Department: My wife, driving scared, did made it home in case to were wondering or even care, and told me that as a customer, this was the worst she has ever been treated. You will never get our business again! We will take our cars from now on exclusively to National City Ford, where we have been treated with far better respect. read more

I went to this car dealership a couple of week ago window shopping for a new car. My husband and I were greeted the moment we got out of our car and the salesman proceeded to ask all the necessary questions to determine our needs and wants. He was knowledgeable and very friendly not pushy and overbearing. The thing about window shopping is you must stick to your guns because if you are not ready to make a purchase it is very difficult to walk away once you have seen all the new features, colors, make and models. The customer service was great and we plan on returning in the near future. read more

I recently purchased a (used) 2016 Ford Taurus from El Cajon Ford when shortly after the purchase there was an issue with the heater core. As I'm sure you can imagine, I was thinking "are you kidding me?" but the great people at EC Ford stepped up and took great care of me. They apologized for the inconvenience worked around my busy work schedule and got things handled quickly and painlessly. Sometimes "stuff" happens but it's how you respond that shows what you're made of and the honesty & integrity from these guys has definitely earned my business now and in the future. read more

I want to begin by saying that customer service is the cornerstone of any business. Especially in the car biz. I was treated like a VIP from start to finish. I originally was interested in buying a new Ford focus and Rigo in the Internet sales department walked me through all options. But one day he called me and told me about a 2016 Ford Fusion Titanium. So I went down to look at and test drive. I forgot all about the focus because I felt I couldn't live without the fusion. So with some crafty negotiations I was able to drive off in my new car. I have to say that Rigo and the entire staff at El Cajon Ford are top notch. From start to finish I have very impressed with there knowledge and professional service. I look for to many years of great service from everyone at El Cajon Ford. Thanks again Rigo. read more

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Customer services is terrible. Bought a new vehicle from them and have numerous problems with it. Anything from my batter not working to a window not being able to roll up. The reason most people buy new is so no problems arise. And most of the time the dealership is willing to work with you. Having to ask for the manager everytime I go in because it seams every employee has the "say" around there is ridiculous. It starts at the top and obvious the top there is never around. For a "family" ruj business who puts the customers first. If I could put 0 stars I would. Pull it together read more

Best service I have gotten in a long time at a dealership. Rick Reyes helped us and walked us thru everything with ease, got the payment were we wanted on a 2016 Jeep Patriot and the beautiful ladies in the finance office, Sherri and Phylis, were outstanding and made everything a breeze. We walked out of there absolutely satisfied by the price, service and professionalism of El Cajon Ford and it's staff. Thanks again!! read more

El Cajon Ford - 2016 Jeep Patriot - Auto Repair Near Me - El Cajon, California

I was so impressed with This dealership. My salesman James was a no-pressure down to earth guy. He showed me every new Ranger on the lot. He was in no hurry and made me feel right at home. Once I decide which Ranger I wanted they started to work the deal. When James came back, I about died. It was better then I could have imagined, and I agreed right there. The whole team from walking in the door to walking out the door with my keys was awesome. I felt like royalty. I will be back for all my maintenance and parts. They have my business for life. Make sure you ask for James. He is the best. read more

Was told there would be a $15-20,000 dealer mark-up for ordering a 2021 Ford Raptor. Avoid this dealership at all cost.

Thank you to Klayton at El Cajon Ford you went above and beyond for me. This is my 5th Ford I have bought from here. I love my new 2018 Escape. You all are number one with me. read more

El Cajon Ford - Auto Repair Near Me - El Cajon, California

I visited Bobby Morales again at ECF to trade in my lease and get another Explorer. I was looking for a Platinum in Magnetic with black interior which ECF didn't have in stock. Bobby looked around for days until he was able to get a dealer trade and get the one I wanted. He sent me VIN numbers and photos to look at as well before bringing in the car. Once again Bobby was able to help beyond my expectations. He was texting me regularly as well from his cell. I've bought several cars from him and if I were you, I would start with him. He can steer you in the right direction. Bottomline is he's trustworthy. Its a rare thing to see these days in any sales! I also wanted to mention John Clark in Finance. He was in sales but is now doing the contracts and final signatures etc. He and Bobby are the 2 you should ask for. ECF has been good to me and my family and always put together a deal we could work with. Good luck! Mike C read more

Response from the President of El Cajon Ford, Paul Dyke (note: I did not adjust any grammatical or spelling errors, just copied straight from the email): "I'm sorry you didn't have a good experience here on Saturday. When customers say they have no attentions of buying a car we usually don't test drive them. Customer buying a new car prefer the cars don't have added miles on them. We were also over ran that day. That was not your problem that was our problem and I'm sorry for that. We try every day to be great and we failed. I'm sorry we lost you as El Cajon Ford customer. Ford makes great products and our failure should't keep you from the great products they build." read more