Excellent food and service! My favorite mexican fast food restaurant! Never disappointed with the food or service!

It was good for a fast food chicken place, made me uncomfortable because they had homeless people inside and I felt bad because we were eating and they had nothing read more

Food is decent enough. Though admittedly i only ever come here when I get a coupon in the mail or on the app. Why 2 stars? The staff appears to have no personality when interacting with customers. But the MAIN reason is because every single time I come here the place is just dirty. The salsa bar is nearly empty and what's left out seems old. Multiple tables have food crumbs even though the restaruant is never crowded when I go. read more

I am from California. This was one of my favorite places to eat at. When I heard they opened in San Antonio, I was there as often as I could. Now that they are open right down the street from me I go at least once a week. Their marinated flame broiled chicken is like no other. I recommend getting the eight piece mix chicken with the 2 sides (rice and beans for the Mexican in me) & corn tortillas make sure you ask for all the salsa you can get it it's delicious. (Family meal but i share some and take some to work next day) do not forget to get churros I think they're two for like a dollar they are great you will be hooked!!! The only other thing I would recommend is the pollo bowl... Anything other than that is going outside of the box... The citrus marinated flame broiled chicken is what they're known for... So order that and you will be happy. It's kind of like pollo Regio but even better!!! trust read more

El Pollo Loco - Flame broiled marinated chicken - Fast Food Near Me - Dallas, Texas

DELICIOUS! It came steaming hot! *droool* thank you el pollo loco! Got the new birria box and family 8 pc ! Okay now back to eating! Provecho read more

I drive by this location several times a week. I was excited to see a California favorite coming into Dallas. Their charbroiled marinated chicken is unique and reasonably priced. My only criticism is that their chickens are so dang skinny! Otherwise the food is good, healthy choices and very reasonable. I look forward to more Pollo Loco meals in the future. read more

pollo está muy seco en mi familiar el arroz no muy bueno no me gusto hoy que fui a comer

I drive 15 min to get this food. The service is top notch as well as the food. Admittedly, I keep it very straightforward with Chicken, tortillas and some sides (including the delicious homemade soup), but i simply can't understand the negative reviews. This is high quality food that, to me, is better than most gourmet Mexican restaurants I've been to. I wish there was one closer to park cities and they should bring the management as well because they are fantastic. read more

I have been eating at El Pollo Loco off and on for 30 years, and for the first 15 years it was good; though times have changed. El Pollo Loco has grown too large for its britches.. One major problem is that they are, teaching people with no prior knowledge of cooking Mexican Cuisine, how to cook it; and let's just say the lessons aren't equating to a satisfactory outcome. El Pollo Loco is all about grilling chicken to perfection; and this isn't KFC, so good grilled chopped chicken should not be extraordinarily tender. Good grilled chicken should be firm, and look like it came off a grill.. The Chicken Tacos Al Carbon were nasty! Too tender, yuck! read more

Staff was incredibly helpful and friendly! They accommodated vegetarian preferences and answered questions about the menu knowledgeably. They were very welcoming! read more

Amazing, I grew up in SoCal, so it tastes like home to me. Not to mention everyone that works there is so nice.

I LOVE El Pollo Loco!! The food is reallllly good. The chicken has so much flavor. We drive a while to get here but it's so worth it! There churros as also so yummy. read more

We had a great meal at El pollo loco! I had the Grande avacado chicken bowl and my husband had the queso blanco. Ask for the fresh salsa. The menu has variety which is nice. Friendly wait staff and atmosphere, we will be back! read more

Very solid!............. would recommend definitely great ingredients well cooked nice selection

Man we got here put our order in the cashier was very nice. We were told that we had to wait for more chicken and man was it worth the wait chicken hot, fresh and juicy. Sides were hot and had great flavor. All the sauces were flavorful and went well with the chicken. Glad to had stopped in and ate here. read more

Succulent and delicious best describes their grilled chicken. One of their staff members, Shay is most friendly and accommodating.

Great food. Inexpensive and great customer service. I'm happy that it's here in Texas. I used to go in California all the time.

First time customer! Place was really clean and the employees were so nice. I ordered an avocado chicken bowl and it was amazing!! My tummy is happy. read more

Stopped here on the way to grandson's BB game as we were short on time so chose this place. Service nice and friendly. I got the grilled chicken avocado broccoli bowl. Hubs got the chicken nachos and they were good. Grandson got a chicken with rice bowl and rice was moist and tasty. I didn't like the salsa but the avocado sauce was good. It was a quick bite and good for fast food chicken lunch. I'd go again and maybe Ofer some of their chicken plates. read more

I've came all the way from OKC to eat here 3 times in the past 5 years & I've never been disappointed. Good food, clean dining room, friendly staff, good customer service, amazing rustic barn themed decor, & the best queso I've ever tried. I highly recommend this restaurant & this location!! read more

I've eaten here about ten times since they opened. The bowls are great and the queso is delicious. It reminds me a little of Chipotle. Good quality food and you don't feel guilty afterward. It's also quite reasonably priced. Recently, I placed my order and received the wrong thing. Before I could complain they brought the right thing over. Great customer service!! read more

The people were fast, friendly, and efficient. Decorations are nice with a contemporary food twist. The restaurant is well lit. The chicken? Very flavorful and yummy. The skin crispy with the fat burned off. Horchata, delightful! We got the half chicken which comes with 2 small sides and a small drink. We got two beans, broccoli, and side salad. Excellent value for $10 each at retail. Come taste and see! This place is great! They officially open on the 27th. read more

Fuck El Pollo Loco (on 360 in Grand Prairie) mummified chicken and shitty service. The chicken,dry. The entrees, whatever....none of it was worth the toll I paid to get there or the pain of traffic on 360 trying to get away from it. read more

This is my go to fast food Mexican Restaurant when leave from teaching school all day, tired and do not feel like cooking. I frequent here so much that a lot of the workers know me. The manager and staff at this location are extremely friendly and their food is always good. One of the drive thru workers introduced the app that allows me to get points with my receipt and the manager also gives me coupons for my next visit when they are available. I'm so glad this location is near my house because its a hop skip and a jump away. Kudos to the great customer service and the people who work at this location, highly recommended! read more

OMG, l waited in the drive thru for 20 minutes before reaching the order window. Once l was able to order 2 BRC'S with chicken they had no cheese! At All! Then l waited another 10 minutes just to get to pay. But when she read me "my order" it was someone else's. Then she tried to charge me over $2 more because apparently the person taking the order didn't charge enough. I've l arrived home the was NO CHICKEN! WHAT THE H***? So my rating is a zero, but it won't last me leave a zero. Never again will l patronize this location. Poor Service, poor managing, and someone needs to get a handle on the meeting! read more

Best grilled chicken ever！The chicken is really soft and juicy. Really good service and thank you for free tortilla soup for most recent visit. I highly recommend you offer similar free trail for client periodically. A small recommendation: can you offer more sauce without cilantro.. I am a big fan of Mexican food but can't get along with cilantro read more

Food is great. The service is not so great. It does not live up to the standard of El Polo Locos out west.

Unfortunately on a Sunday 11/26 at 8 pm, my boyfriend was about to order dinner at the drive thru, and the employee said they were closed. I thought it was odd that they claim that they're closed that early in the evening when their schedule on the outside says they're closed at 10. read more

Excellent customer service and the food was fresh and delicious. The team here was really amazing thank you guys.

We were initially excited to see this chain come to our neighborhood, but after two tries, we won't be back. Both visits caused fairly severe stomach upsets for more than one person at our house. I spent a number of years in the restaurant industry, and that signals poor food handling practices. Beware! read more

How do you cook whole chickens and have no dark meat. How are you a chicken place and run out of chicken. And then tell me come back tomorrow.WTH read more

I was waiting impatiently for this restaurant to open and was completely disappointed. We bought food to go the day they opened. The chicken was salty and had clumps of black pepper. That's really all the seasoning you could taste. Back home in AZ, Pollo Loco was my favorite place to eat and I was expecting the same food taste but it was nothing like I what I had back in AZ. I don't think I will be trying their food again, might as well just go across the street and buy kfC read more

I try to eat healthy, and it's a struggle to find a semblance of anything healthy to eat at a fast-food drive-thru; however, I recently found El Pollo Loco, which opened near my residence on Abrams and Forest. It's more of a fast-casual atmosphere with a drive-thru. The menu selection is fantastic. In fact, I have a really hard time choosing because I want it all. The drive-thru is amazingly fast and walk-ins are given a guest-pager. There's a fresh condiments bar and even a choice of Horchata at the drink bar. If you love avocados, they do not scrimp. I've also purchased their grilled chicken for a quick dinner entrée. read more

Yum yum yum!!! It's so nice to have fresh and more authentic Mexican food in the area! I love the chicken avocado taco! That creamy cilantro sauce is to die for and is generally not spicy either!! I would recommend going inside to eat! Their churros are great too read more

Just like what I remembered when i lived in cali! The grilled chicken marinade flavor is 1000x better than pollo regio or pollo salsa. The sides are also superior than the local options read more

My daughter received coupons in the mail for this place so why not give them a try! We entered and had no idea what to order the menu had everything from chicken to burritos which I thought was great because I like variety. I ordered the chicken tostada salad. It take a few minutes to receive your food because it's not made until you order it. Received my food and I must say it was one of the best salads I've ever eaten. The chicken was grilled and seasoned to perfection, all the salad fixings were great. My only complaint is the salad dressing selection and salsa bar. I expected a better variety and selection but overall I give them a thumbs up and will visit again. read more

I was a fan of this chain when I lived in Southern California. I was stoked when I found out they were opening new locations in the Dallas area. Don't worry, you won't have to deal with the same hype or long lines like when In N Out came here. The food is good, fresh and there are a couple of healthy options. It reminds me of a mix between Taco Bueno and Cowboy Chicken. read more

This is the second time I have been to this location and both times have been told they are out of chicken. How does a restaurant with chicken in their name run out of chicken? Maybe loco chickens are harder to catch? I may never know but very disappointed. read more

I've been to MANY Pollo Locos, and I have to say that this location had exceptional customer service tonight. The chicken was hot, and spot on. The churros were an excellent finish. This location has set a high bar!! read more

DONT GO THROUGH THE DRIVE THRU! Worst service and worst customer service. I come here for dinner twice a week. I ordered my meal with a sweet tea and got a quarter cup of sugar and the rest with unsweet tea. read more