I visited El Pollo Loco in Rancho Cordova, CA [2281 Sunrise Blvd] on Saturday, 04/04/26, around 1:45 PM. I placed a mobile order through the app for quick pickup upon arrival. For lunch, I decided to get the Double Chicken Bowl Meal with corn tortillas and a Large Strawberry Hibiscus Agua Fresca drink. The bowl came with 2x grilled chicken, pinto beans, rice, cabbage, avocados, shredded Jack cheese, sour cream, and salsa fresca. I requested cups of fresh salsas on the side, such as avocado salsa, salsa roja, and more salsa fresca, which enhanced the flavor of the chicken bowl. I must say that I was very content and satisfied with the entire meal. There was a slight mix-up with the food. Instead of receiving corn tortillas initially, I received tortilla chips. The staff member at the counter was able to swap the items without any issue. Ample parking spots were available. Food was prepared fresh. Staff members were busy, yet friendly. The inside of the restaurant was spacious and clean. I recommend stopping by this El Pollo Loco location. read more

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Super rude went through drive-through asked a question. I guess I took too long as I was speaking she cut me off at mid sentence so I just got my salad, which is always good. But I don't appreciate their service. I tried to ask her a question when I went to Pay and again she cut me off and told me to have a nice day. I'll never go back there again. Apparently they need more training in customer service. read more

Whenever I'm in California, El Pollo Loco is a must stop for me! They never disappointment me, I love this place! read more

Order through drive thru today for lunch. Fast but customer service is lacking. Fast food people have no care of communication. Got the two piece with breast and wing rice and Mac n cheese. Get home and I open it to share with husband and what the heck. I know wings are small but literally no meat. Disappointed. read more

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I often stop in at El Pollo Loco wherever I might happen to be for a quick, healthy and inexpensive meal. so on a recent stay up in the Rancho Cordova area, I decided to have dinner at the closest El Pollo Loco. Typically, the food is pretty much the same wherever you go, but it turned out that the chicken I ordered at this particular location was one of the juiciest and tastiest I think I have ever had. The lay out of the restaurant also varies from location to location, and this one seemed to be especially nice. It was well maintained and clean throughout. read more

El Pollo Loco - Three PIece Combo - Mexican Near Me - Rancho Cordova, California

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Super trash and u know it's bad when your kittens don't wanna eat the chicken out of it. Had to add Italian dressing to it just to add flavor read more

El Pollo Loco - Food was super bland. Chicken was cold and dry ‍ NEW Citrus Avocado Fresca Salad was very trash . - Mexican Near Me - Rancho Cordova, California

Update!! The great guy at the drive-thru is Kevin, not Mike ... Mike (manager), I hope you pass my kudos on to Kevin! Thanks :)

My wife and I love this place. Not many places you can get a meal intended for one, that's large enough for you both to share and actually be comfortably full when it's all done. And that for a great price! Definitely a go to when we're in the mood for a quick meal out or just something to grab and bring home. Great tasting food, great prices, quick and friendly service. Building is always clean and it's never been too loud when I've been in there. It's and all-around nice place, with nice staff and food that we'll keep going back for again and again. read more

shoulda learned the 1st time. CHECK YOUR DRIVE THRU ORDER As if life isn't expensive enough, you get home and find you paid for food that didn't make it in to the bag... read more

The staff personnel are very courteous and friendly. The food is always fresh and delicious. For the cost you cannot get a better meal. The chicken is always fresh and juicy. The vegetables are always fresh. The place is always clean. There has been some renovations at the restaurant and it adds to the pleasant eating experience. Thank you, read more

Terrible experience as we walk in there are 3 unhouse people sitting right at the door. We order our food where the cashier had her headsets in. She hand me my cup with her finger in it. Your cook has their hood on while they are cooking. Same cashier bent down picked up trash off the floor didn't wash her hands. Proceeded to put gloves on to go make food. I guess they don't want people to dine I'm It's colder in the restaurant than it is. read more

El Pollo Loco - Thermostat colder inside restaurant than it is outside - Mexican Near Me - Rancho Cordova, California

I came to try this El Pollo for the first time, I am visiting from other state from NY we also have this and I can say they were okay in NY. When I tried here in Sacramento. I was delighted that the amount of food that we had are plenty enough to feed our family of 3. I mean, look at this?! When I tasted it it is even better in Sacramento. The chicken is so delicious, juicy and moist. The sides are yummy too! I will come back not only because of the delicious food, It is also because of the friendly staff and the Manager Mike is also friendly. read more

El Pollo Loco - Familt Meal - Mexican Near Me - Rancho Cordova, California

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Great affordable food at El Pollo Loco! Works well with calorie counting and my grandson loves the mac & cheese!

Got a coupon in the mail so I tried pollo. I had such a great time! The deal came with churros, the staff was so nice and allowed me to replace with another side.The food was very good of course. I would come here more often if I lived a little closer. Kudos for the staff for the excellent customer service. Gracias Chicas! read more

Good service most of the time fast chicken and tacos taste good and I like their burritos

Food always tastes fresh and my order is always ready super fast. The online order and pickup feature works great!

The reviews this place has don't do it justice so I'll take my time to let you all know this place is CLEAN, GREAT CUSTOMER SERVICE, DELICIOUS FRESH FOOD. I got the double chicken tostada. Super tasty. Not to mention I only payed $10 because they accepted my coupon. Thank you read more

Great service I really love this place and the cashier Alejandro is always so amazing me and family eat dinner here all the time and the food is always on point. Definitely would recommend this place read more

Staff here is always friendly and helpful and more importantly the food is always on point. I highly recommend the double chicken tostada salad and the churros(always nice & warm and crispy). read more

El Pollo Loco - Double Chicken Tostada Salad - Mexican Near Me - Rancho Cordova, California

Suggestions for diners at this location take a look at the box before leaving the restaurant. I've attached a picture of the tiny tiny overcooked wing that was a part of my 3 piece order. So very disappointing and unhappy with the meal. The 3 piece also included a tiny leg was over cooked as well. Won't be going back. We moved here from Oakland and the El Pollo Loco would never have served such overcooked and dried up meat. Clearly this was the afternoon chicken still hanging out under the warmer way too long read more

El Pollo Loco - Overlooked wing - Mexican Near Me - Rancho Cordova, California

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GREAT CREW TONIGHT AND DELICIOUS FOOD. Ordered 4 taco salads and all were carefully prepared to perfection. Great pollo loco chicken, fresh sliced avocado, rice, beans, it had even more. Go to this location for the best taco salad in town. read more

We've been here a couple times now and the food is always hot and our order correct (which seems to be saying a lot these days). Tonight the guy working the drive-thru was really friendly and gave us a coupon to use which I thought was really nice. I enjoy the flame grilled chicken, it feels like real food compared to other fast food places. Great place to get a family meal pack with good sides. read more

Some of the best grilled chicken around. Fresh and delish. Great menu options too. Not your average fast food, for sure.

El pollo loco has been such a life saver for me . I'm always on the go, don't enjoy meal prepping ( I like to eat my food as soon as it's done being cooked ) , and am trying to eat clean all while going to school and trying stay active and healthy. I love how el pollo loco has soooo many healthy options and even a under 500 calories menu . This location has a drive thru that doesn't seem to get long lines which is great . The wait time isn't very long either like other locations . Thank you el pollo loco for being soo fresh and convenient ! You a reaaal one :) read more

El Pollo Loco - Chicken breast, broccoli, and black beans . - Mexican Near Me - Rancho Cordova, California

I took a shot. For the first time in many years I ordered delivery. Despite my attention to detail, I was shorted a side and also received no salsa. This review is not for the food--which was excellent--this review is for the response to being shorted a side on my $70 meal. "That was my bad, you can come here and I'll give you the side." I didn't order delivery so I can come in and get the food I paid for. read more

I like coming here its Great inexpensive food that you can get with the loose change sitting in your purse or in your pockets with lint LoL My favorite is the Chicken Tostada salad . I always ask for extra mild sauce and cilanto lime dressing on the side. The only bummer that gets me down is when they discontinue something I start to enjoy. They had tamales and did away with it, a crispy taco same thing. Rotating menus I guess that is what most businesses do to stay in the game. I like the fact its right down the street from me. Quick lunch or dinner ! read more

El Pollo Loco - Shrimp tostada salad - Mexican Near Me - Rancho Cordova, California

This is what I found in my burrito today. Why would they cut up a rotten avocado?This location has gone down hill the last couple of years. I was informed by the manager that the avocado turns black when it is added to the hot burrito. They made it right. Thank you Pollo! read more

El Pollo Loco - Rotten avocado - Mexican Near Me - Rancho Cordova, California

I used a coupon I received in the mail. The coupon said the following; you get 2 thighs, 2 drumsticks, 2 sides, 2 churros, 2 flour tortillas and 2 side salads. The chicken was very greasy. See photo I inserted. i did not get the tortillas, napkins or utensils. in addition i joined their club and received free chips and guacamole. the amount of guacamole i received was only enough for one chip. i wont be coming back. they used to be better what happened read more

El Pollo Loco - Very very greasy thighs and drumsticks. - Mexican Near Me - Rancho Cordova, California

So I actually really like their food but their customer service is garbage. Never have I ever been there where they didn't ask me if I wanted salsa. Ever in all of my years of living here! I make a to-go order with 4 BAGS OF CHIPS- thinking to myself, chip orders always come with little salsas. Someone else goes and picks it up! They didn't even pack one salsa! Not ONE FOR FOUR DAMN BAGS OF CHIPS AND 6 tacos! ‍ I called them and the person says people don't usually eat chips with salsa! Say what? On what planet, is it more common to NOT eat salsa with chips than it is. You know his resolution- I'll give you more salsa next time lol! Not a free order, nothing. An offer of more FREE salsa the next time I come. If I didn't love their tacos & they were not so cheap, I would go elsewhere lol! PS. Make sure to ask for salsa since this apparently is the only place where people don't eat chips with salsa... read more

I just had the most delightful salad! The chicken was especially tasty, and the avocado fresh as van be. It was a wonderful lunch. My last visit I went a little early for dinner and my grilled chicken was perfection, my salad crisp and a joy to eat. The pinto beans are always scrumptious. I didn't know until about a year ago I could get a loco salad with my dinner. Next time you go take a double look at the side orders and see if there is something you would like to try or a favorite is there. I am so thankful Polo Loco has remained open during the pandemic and the employees are so helpful. Keep up the good work and the chicken grilled to perfection. read more

Beware. Make sure you count your chicken pieces. Yesterday we ordered a 10 piece and only received 8 pieces. The wings where cut in half and the breast was pure bones. read more

I got 2 double chicken avocado salads Broccoli side Bean side And corn side Nachos Once I got home ( 15 min drive from this restaurant) I realized they didn't give me my dressing. So that sucks. So luckily I had some crema and lime and cilantro at home so I made my own dressing. When i opened the salad it just looks sad. The lettuce is brown, the pico is super mushy and looks old, cabbage and lettuce is rotten throughout and brown. The avocado is brown. I spent $30 and half of it was rotten food. I picked through it and ate what I could cause I didn't want to go back. The side of corn has no seasoning and is also all brown and super mushy. Throwing that away. MajoR waste of money. There are way too many el pollo locos around to ever go back to this one. I wasn't going to say anything when I saw that the dressings were missing but after seeing all the rotten food served, here we are. read more

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The service is horrible the portions of food are very small you get about two bites for a small side costing nearly 6$. The avocados are always brown. They charge about 3$ more per item than the other pollo locos and they rarely honor their own coupons. The chips are stale and they don't like to give out salsa the portions are tiny they charge 3$ for one spoonful of guacamole. I've seen roaches and a rat here also a lot of homeless in the parking lot along with human feces all over the parking lot even on the wall of the restaurant with tissue over it. They never wash the soda nozzles they have mold in them. Saw employees drop a whole stack of cups and pick them up off the floor and use them. The manager always wears long hair out with open toe sandals on. They don't like black people here at this location. Linda is the only employee that does any work or that would get my order correct. The portions of food are tiny for such a big price. The dining room looks like crap always dirty and stinks like urine read more

Terrible. AVOID! If you enjoy greasy, fast food, prepared in a semi clean kitchen this is the place for you. What was once a healthy option has been taken over by people who do not care about their community or patrons for that matter and have taken a once great franchise and turned it Terrible. I don't think tacos should look like this; a picture can tell a thousand words. read more

El Pollo Loco - Living up to the 1-star rating they are getting! - Mexican Near Me - Rancho Cordova, California

I went here yesterday and ordered their classic chicken burrito. It was tiny!!! The burrito is crazy little and yet it costs over $6! Tasted good but a total rip off with how small it was. And not filling at all. Could have felt full and satisfied with burritos from other places at the same price or less. What a joke. read more

I ordered a chicken avocado burrito and got a bean and rice burrito. I asked the guy at the window for a green and red sauce and gives me two red sauces. To top it off, the burrito is half the size it used to be. I was already home when I saw this and I was too tired to drive another 5 miles back to there place. I've gone here a number of times thru the years. These people are not being trained properly and I think they are short help. Won't ever go there again. Don't waste your money. read more

Pretty Dang Good! I got a coupon page from El Pollo Loco in the mail. I've been to El Pollo Loco plenty of times back home in the Bay Area and I've never been horribly disappointed so I figured we'd give it a shot. Beside... It's Monday so my desire to cook is low. We used the $10 dinner for two coupon. The amount of food was perfect for my little family of 3 (see pic). The location on Sunrise is clean, even the bathroom smelled ok. So they get points for that. The salsa bar was neat and organized, drink station had no trash laying around. All the tables were wiped down. The cashier was friendly and our food came out quickly. The only thing that annoyed me was having to go back so many times to ask for stuff I realized I needed but didn't have like extra plates for kids, extra utensils, more lemon at the salsa bar. But all in all the service was good. As for the food. The chicken is always moist and the skin is flavorful. The salads were descent, lot of green, good size, and enough dressing. I ate those with some chicken and salsa on top. Dom and Ava seemed to like the Mac and rice although I've have to say the Mac was super bland, as was the broccoli. Their rice isn't amazing but nothing to complain about. Our tortillas were nice and warm. And the churros were ave. I'm kind of a churro freak so I gave them to the kids to avoid disappointment. Good job El Pollo Loco for making a fast, tasty, affordable dinner. read more

El Pollo Loco - All for $10!! Four piece chicken, 3 small sides, 2 salads, and 2 churros. Come with tortillas too. Perfect size. - Mexican Near Me - Rancho Cordova, California

I haven't eaten at El Pollo Loco since '91. Yes, there's a story behind that. I was drinking massive amounts of kamikaze shots (I was the tender age of 21) at a friend's house. There was take-out from EPL. I grubbed on the crispy, juicy, nicely seasoned, flame broiled chicken and some beans and rice, then continued with the kamikaze frenzy. Needless to say, I ended up puking said alcohol, along with El Pollo Loco later that night. I guess I've had an aversion to both since then. To this day, I haven't imbibed on any kamikaze shots, but after 16 years (yikes!) I thought I'd try the infamous chicken, beans, and rice once again. I liked the chicken, but the rice was dry and old-tasting. Pinto beans were ok. Mac and cheese was bland. I don't think it was worth the $28 we paid for the 12 piece mixed chicken with 3 large sides meal, but at least I didn't puke. read more

It's a good thing Mad Cow disease manifested itself in the bovine population and not avian species, because a restaurant chain named "The Crazy Chicken" could be a huge liability. But I don't believe El Pollo Loco would ever go belly-up, even if they do discover brain-wasting prion-based diseases in our fine feathered friends... the food here is too damn good! They char-grill all of their chicken, even the stuff that ends up in the burritos, and you can taste the difference. I remember when El Pollo Loco had the simplest menu of all the fast food chains. It was basically chicken and a few sides like corn, beans, rice, tortillas, and salsa. Much has changed since then. They wisely feature a self-serve salsa bar that features a good variety of sauces including chipotle salsa, spicy avocado sauce, and (my personal favorite) fuego sauce! The fuego sauce is bright orange and is a combination of chili and orange flavors. It is tangy and will wake up your palette with some zippity-doo-dah! It's a little more expensive than other places but well worth it. I was happy to see they have added a dollar menu which includes drumsticks for a buck, so even if you get one of the burrito combos (which I recommend), you can still taste some of the awesome fire-grilled chicken right on da bone! El Pollo Loco... you are truly crazy. CrazyDelicious! "Me gusta!" read more

They gave me cold dry Chicken so I took it back and they replaced it with fresh moist hot Chicken. Then they didn't put my tortillas on the plate so I had to go back and get them it took forever waiting for someone to come to the counter. Then I ordered extra side of Broccoli and it was cold and hard not moist and steamy and soft at all. 2/23/22 3:55 pm Sunrisr and Coloma. Sad, because I'm a regular customer and if I go drive thru I will be checking my orders thoroughly from now on. I dined inside this time and it was terrible. $16.46 for dinner and it came out like that? Face it, they had a plate sitting aside and I was the unlucky one they gave it to. Kick it up, or I'll keep kicking out the reviews CHECK YOUR ORDERS THOROUGHLY. read more