I've always thought El Pollo Loco is expensive so when I'm feeding the whole family it's considered a treat. This location did not disappoint. Fresh, flavorful and hot. I don't usually go through drive through for large orders because of the error factor but during this time, (COVID) drive through is a must. The drive through order was smooth, they put everything in the bag that was ordered and I am so happy. Lately, our dining out experiences have been less than good. These guys made me feel like I got my monies worth. And, thank you for caring enough and wearing masks and gloves. read more

Ordered food here now I'm getting charges from Netflix..i dont have netflix..someone needs to watch the cameras in the drive thro ..that lady is stealing card info! read more

If you get the newspaper ads there are some good value coupons for el Pollo. Their chicken is grilled, not fried so it is a more healthy fast food meal. They also include side dishes, some of which are also healthy choices like steamed broccoli or black beans. Service is usually pretty fast and the place is kept quite clean. Update: If you order a chicken meal be sure to count your chickens before you leave the pick up window. I was shorted a drumstick on a 12 piece meal deal. read more

Had a coupon for a $20dollar 12 piece chicken... Here at west Maccarran Reno. They pushed hard not to provide. When I asked for a substitute..... magically I got it.... They have done this twice. Dear Manager.... people know bait and switch... This Hurts your business reputation. read more

The service here is always super friendly and very fast. I had a bum day today and I ordered a black bean bowl without chicken and cheese. I don't eat meat. I get my order and it has extra broccoli, without my suggestion. I thought it was very kind and thoughtful, and it is his quality service that will keep me returning to this particular restaurant. :) read more

My son just found a huge worm in his beans. Tried calling them to tell them to throw pot out but it just goes straight to voicemail. Disgusting read more

Service wise, in my opinion this is the better compared with the S. Virginia locale. Never had a problem with drive thru and counter service is good too. Food ? Company wise I liked the old Spanish rice they had, the new rice they say is flavored by the chicken- it just does not have the same kick anymore. The beans are the best, not the black beans though. Chicken is the greatest, it was El Pollo Loco that killed KFC and any fried out of my diet. I love the house salsa. Beverages- fruit punch or the lite lemonade. They also have a generous help yourself salsa bar that includes lemon jalepans ect. You get a decent price here too, when I am not as much in the mood for chicken a BRC burrito is cheap. They have a $5 menu that includes Taco El carbon which I love. Highly recommend. read more

I appreciate this place. The reviews dating a year back are not defining who they are today. Good service and good food. I'll be coming back! read more

When is the last time you went to fast food restaurant and the staff members remembered your name? That's what makes this place so welcoming and unique. I wont go to ANY other fast food restaurant in Reno. This is the only one. Period. Oh and btw...the food is good too...stick with the chicken on the bone, if you can. But the Pollo Bowls are a favorite of mine also. The salsa bar has gotten a little runny in recent months, not sure if that's due to the recent tomato blight or what. But hopefully they get it back to the quality that it used to be. read more

I ordered food for all of my family. Only two bites in and I found a hair. I figured it was mine, and kept eating. Only to take another bite and find more hair!! Absolutely disgusting and dirty. Not to include, the customer service sucked. They were extremely rude and childish. read more

This is the BEST El Pollo Loco in town! I have eaten here about 75 times, and it's consistently delicious. I enjoy the Chicken Taco Salad w/ Avocado and Bacon. I have a strong appetite and it fills me up. The Double Chicken Bowl, I save for days when I get my Dragon appetite. The service is great, the food is fresh made, and comes out in a reasonable amount of time. TIP 1: Get the churro for desert! TIP 2: Get the churro for desert, take it home add it ice cream and then add chocolate syrup over the concoction! read more

This is what all fast food places should aspire to be. I generally try to avoid the stuff but El Pollo Loco is exceptionally fresh. The customer service is efficient and they always make their best effort to make sure your order's right. I just went to El Pollo Loco for the first time EVER two weeks ago. I remember biting into the twice-grilled burrito and thinking, "Where have you been my whole life?" Now I have a substance abuse problem. read more

I order the double chicken salad and chicken quesadilla for my daughter. When I got home and opened up my salad you could smell and see that the lettuce was past it's usable date. It smelled so bad I threw it in the trash. read more

Reallly good burritos! I have tried the Chicken poblano and Avacado chicken burritos. Fresh and flavorful!

Employee name SONIA very rude. And we bought a chicken avocado burrito and i told her to not add chicken in it but she got mad and she also charged me $7.79 for a burrito which is only $6.29 as it shown in the read more

El Pollo Loco - Mexican Near Me - Reno, Nevada

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Love their chicken tostada salads, they gave me this tiny container of salad dressing! Getting cheap on us! Then they want to charge you for a little more to cover your salad!!! read more

As far as fast food chicken goes, this is the best in town. The "plain" chicken is good, and if you're in the neighborhood and contemplating going to Qdoba for one of their "wet stew" burritos (compliments to Yelper Jay C. for so aptly describing Qdoba) I'd recommend you swing by this place for a chicken burrito instead. The pollo asado is my favorite burrito here, packed with dark meat, guacamole, cilantro, salsa, and nothing else. They don't have it on their posted menu these days, but they'll still crank one out if you ask. For fast food it's relatively healthy (assuming you don't have high blood pressure and that you'll eat some vegetables at your next meal). There's better Mexican to be had in Reno, but on days when I'm feeling lazy enough to eat fast food I'm usually feeling too lazy to drive across town. read more

Best El Pollo Loco bc the chicken is grilled to perfection, customer service is very engaging, salsa bar is clean and always fully stocked

My order just sat on the counter "completed", why they processed many others of the customers that ordered 10 minutes after me, Had to bring it to their attention. they just handed me my order without looking me in the eye and said they're doing their best, I disagree Strongly!! read more

The food has always been excellent, but the help is so rude that they ruin the whole experience of a good meal. Every single time I have gone through their drive up window I have dealt with a rude kid with no respect for me or my money. I really hope that they spend some time training their help to live up to their really good food. read more

I visited last night 7/12 . While eating dinner I noticed blatant violation of masks.Empoyees on breaks not wearing masks .Man walks in no mask.Family of three no masks.Please enforce the law !!. read more

I love coming to El Pollo Loco, it is always fresh and good. I have the nicest cashier lady today her name was Laura. She was friendly and nice, you don't come across that a lot so I thought I'd write a nice review about her. She makes me want to go back there more often now thank you read more

Still a great location. Clean, employees seem to care about the food they serve. Always pleasant and they show you your contents of your order before you leave. Fantastic!! read more

I used to love El pollo loco's food but it's the service that's lacking! The store I frequent is a training location on W McCarran and it the worst! I've had Hairs in my salad. And not one but many and I gave them a couple more Chances but each time I was dissatisfied. Last week the girl who waited on me in drive thru had no idea what their house salsa was! I had to pull in and make my own! Then I gave them one last chance today and another girl said if I don't give you enough house salsa then pull around, come in and make your own? Humm? Kinda defeats the drive drive through? You would think that the training restaurant would be impeccable but not so much! Stay away from this one! It's not just the hair and poor service I've had way better food at the other stores. read more

THIS is what El Pollo Loco wishes all their Reno-Sparks restaurants were like. Clean place, great food and a staff that is friendly and helpful. They go out of their way to make you happy here! No arguments over taking their own coupons, and no employees talking trash in Spanish. read more

This has gone downhill, the salsa bar was out of condiments and dirty. The prices have gone up with no added value!!!

I have to say that I really like their chicken . The 2 stars are for service. Today I took my kids and went through the drive through. I got a family meal including the side salad. I had to wait forever while the person taking my order giggled to herself and asked me to hold on. Finally I get to the window and ask for an extra dressing for the salad and she told me I had to pay extra for it. I just spent $30 and you are going to charge me $.49 for sauce. I told her it had never been a problem and I had been given extra many times. I left pretty mad and called when I got home. The manager said she was right there when I came and the girl told her I asked for 4 or 5. I did not. I have never asked for more than 1 but I did tell her in the past when I asked for an extra I had been given 4 or 5. The manager said it would be $.25 extra. Is it really worth it to alienate a person who comes on average once a week and spends $30 a time over either $.49 or $.25 depending on who you talk to. Doesn't seem like good business sense to me. The manager offered no solution except to say the girl was confused. The best part was that when I got home and went through the bag, I was actually shorted on the dressing I did pay for. Good thing there is a very well run Papa Murphy's in the same shopping center. read more

My father lived in Reno, NV before he passed and he raved and raved about how El Pollo Loco had the best chicken, me being a chicken lover could not wait to experience El Pollo Loco's chicken. Well they didn't disappoint, it's gotta be some of the best chicken I have ever had. I've heard that there's one in Chicago (but too far for me to travel)....umm, when will El Pollo Loco be coming to the South Suburbs??? Just wondering... read more

The food is always great, it's a place that my whole family likes and that is a bonus. The staff on the other hand are not so great. Ordering in the drive thru is a joke, they person on the other end can never hear you correctly. It seems as though most of the staff doesn't speak English very well and they get mad at you when they don't understand you. My order always has to be corrected at the window and it usually takes more than one person to fix it. read more

As far as fast food goes, it's pretty healthy. A chicken breast is only around 225 calories and if you get it with the house salsa it is delicious. read more

The staff is always friendly. Great parking, Fast and tasty food. I always order wing lover special. It's not on the menu but they do have it. It's four pieces of chicken wings, a choice of side order, and corn or flour tortilla. The restaurant is always clean too! Grilled chicken to go, baby! read more

Just like the rating says, this place is A-OK. Decent food. Decent prices. Twice grilled burrito is real tasty. Love the mac & cheese too--where else can you get that to go? Their chicken is good, and much more healthy than the usual KFC stuff. Don't get me wrong, its not going to blow you away, but its perfectly good food. read more

My favorite "fast food" place! I don't even think it should be considered fast food--it's healthy compared to nearby places like McDonalds or Taco Bell. It's always crowded and the service is good. I like the chicken tacos the best, and can't get enough of the jalapeno sauce packets! read more

After an initial bad experience here, I gave it one more shot to see if they were just off their game that day. The answer is no. They are always off their game. The first time I went through the drive through, and ordered a family meal to take back home. I checked the bags and everything seemed in order, but upon unpacking at home found we had some problems. The salsas I had requested were not there, they got two out of three of the sides wrong (wrong kind of beans and corn on the cobb rather than cut) and the food was just, for lack of a better term, gross. The beans were cold, the corn was withered and dry, and the chicken was suffering from all of the above, The skin was actually wrinkled it had been sitting for so long, and my drive home was about five minutes from the store. That was strike one. I went back during lunch a few weeks later, as I wanted one of their salads I used to like getting from an El Pollo back in LA. Got home with it, and once again, wrong dressing, no extra salsa as requested, and a wilted and watery salad that I couldn't even finish. I realize this is fast food but they should have a few standards. This is by far the worst El Pollo I have ever been to, and it's unfortunate because this would otherwise be a fresher option in the sea of greasy fast food places that is NW Reno. Tl:dr- El Pollo No No. read more

Hey the 5$ pollo Bowl Combo is a great deal. Free refills to over 15 different beverages including about 5 different sweetened and unsweetened tea. Quick service, clean store, friendly staff. read more

I love this crazy chicken. Probably the cleanest, freshest and friendliest location I have been too in Reno. Customers are usually interesting species , but even when it's busy and annoying they handle it very well. read more

The customer service is amazing. The lady (Laura) in the drive through is sweet and very on top of it!!!! I LOVE to eat at the CRAZY CHICKEN!! read more

This place is good. Great fast food, not greasy. I would love to have one of these in Oregon.

I had a coupon for a 5.00 meal. I was not expecting all I got for 5.00. A leg and thigh which were perfectly cooked. My sides were fresh coleslaw, a good sized side salad, 2 flour tortillas warm and fresh, fresh salsa and a large Diet Coke. The service at the drive thru was fast and courteous. This location is so very much better than the one on Prater in Sparks. I will be returning frequently! read more

it's one if my fav places for grill chicken, but today I came and I usually get the same things & same side orders and I was very disappointed with the Mac & cheese it seems like the chance recipe and it's not the same! so I guess no more of that for me!! read more

El Pollo Loco - I love coming here because the chicken it's always fresh!!! - Mexican Near Me - Reno, Nevada

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