I purchased a car here and have had it serviced at this location and my experience has been nothing but positive. John Kayser sold me my X3 and was very friendly and easy to deal with from the moment I met him to the last email we exchanged, post buying transaction. I would highly suggest working with John. Jerry in service has been great to work with.... called me when my car was ready.... kept me up to date on the status. I highly recommend Fields BMW. read more

i was quite happy with everything. I felt comfortable here and not rushed and they had great dealership with a "chef" who cooks for you while you wait. in addition it is clean and eveyone is very nice and HELPFUL. i was with perilo before so maybe its all relative but i can just say im sticking with northfield! read more

The people are friendly, they offer nice things for their clients, the lounge is nice... what more could you ask for? I was there the other day and someone needed repair to his car and his dog was with him. They let him take the smaller dog inside and sit with him. Everyone is just so nice and understanding. read more

Amazing staff and dealership, Jerry was my service advisor and he was Great! Inside the dealership looks amazing also by far the best i have ever seen. Very pleased with my visit! read more

update - actually picked it up on 09/17 but forgot to update till now. wheels, although not perfect, looked a lot better than before. they also resolved the TPM light issue stating the battery was not the proper ventilated battery (previous owner). they replaced it with a new battery and did not charge me for it. so overall i commend them for finally resolving the light issue and fixing the damages they caused. although i do appreciate the no charge on rim refinish and new battery, i am still left with a small chunck of tire missing. lastly, the labor rates are unreasonable for little things. Check out A & L Auto Body / IND-Distribution in Palatine for body work and installations!!! read more

Fields BMW is top notch in all areas of the dealership (service/sales). The employees really go above and beyond their job. I recommend purchasing a vehicle from any of the Field dealerships- especially BMW. read more

I bought my car here in December of 2012. Got an awesome deal, and their service has been nothing short of amazing since. I called at 5:30 on a Friday night bc of a low tire warning, Jerry got me in for the next morning. I was seen immediately, and walked out with a new tire and clean car an hour and a half later. Awesome. read more

Fields BMW did a great job at servicing my vehicle. My 2011 BMW X5d had an issue with the EGR cooler. It was fixed correctly with no other issues. The service department is a warm and welcome experience when you first drive into the service bay. My service advisor Chris Goodrich was great. He's friendly and understanding. Great positive attitude. Definitely knew what he was talking about and he let me know what the issue was in a timely manner. You definitely can't go wrong with Fields BMW and Chris Goodrich. A great combination for a perfect experience at the service department. read more

You cannot take them at their word! This dealership made numerous misleading and false statements in order to get the deal done. When we confronted the general manager he acted in a very unprofessional manner and did not want to hear or entertain the idea that this (misleading and false statements) did in fact happen. read more

Did you know that you can actually request a service manager?!?? I didn't before, but after working with ED PALOMENO, I refuse to work with anyone else there, he's the BEST!!! I initially took my x5 in because I was hearing a noise like "grinding metal" from time to time. I ended up paying for a new tire and alignment, which did nothing & they kept it for a for a days and they couldn't determine where the problem was originating from. So I picked it up and the following week while I was heading into the city I heard the noise again....so I called in late to work and went directly to fields. I Walked in and told Ed, that he needed to drive the SAV and see exactly what I was talking about. Long story short, he had a mechanic manager test drive the truck with me. So I sat in the back and they both heard the noise I had mentioned!! Ed, was so professional!! He explained everything to me in detail about what was going on with the truck, they got it fixed and I got my baby back in mint condition. Honestly folks, I've worked with other service managers there and it can sometimes feel like you being taking for a ride with all their "BMW lingo" but Mr. Palomeno, doesn't try to sell you anything unnecessarily and is EXTREMLY professional & straight forward, I would recommend him hands down!! read more

The Service department always provides excellent customer service. I went in today based on a low coolant warning that I had received, which Ted from service took care of quickly and efficiently along with checking to ensure that my tires had the correct psi measuring.. read more

Thank you BMW and Dave Mcculloch for being so kind and helpful ! We love our new BMW !

I just left Fields BMW...I had the most professional service from Juan Macias, He went out of his way to make sure my car received the most efficient service. I had concerns since my vehicle was no longer under warranty, he and the staff made sure I was ready for this upcoming winter with no additional charge. The service was done in a timely manner... Needless to say they have breakfast and lunch served there while you wait. You can't beat BMW Fields in Northfield... They truly make you feel like your service is appreciated. Five plus "STARS"! read more

Stay away... very arrogant and won't match most other local dealers - buy from other local dealers

My sales experience here was so bad, I legitimately thought I was on a hidden camera TV show or in some kind of psychology experiment to test the point at which I'd snap. I came in to look at BMWs and at first, I worked with Kris who was extremely nice & found several cars that I liked. When I went back, Kris was off - so I got stuck with John Kayser, the used car salesman from hell. I don't even know where to begin with this...I'll start with the used car salesman Cliches I guess. When I was undecided for a while, John said, "do you see that couple over there? They're looking at the same car you are - so if you don't take it now, then you'll end up losing out altogether." I laughed and said "wow - car salesman" because the line was such a cliche (and I literally thought he was joking). Then, he glared at me and said "do you want to really test this?" in a hostile way. Later, on the phone, I brought this up again - and he said, "are you calling me a liar?" Well, yes - because when I was outside, I confirmed with the couple that they were NOT looking at the same car whatsoever. So yes, liar. This was only the beginning. The whole experience was confrontational, and there was a *completely* unnecessary level of ego on display for a car transaction. John was not willing to tell me anything about the car, unless I asked, and he was even annoyed that I wanted to take a test drive since I already did one with Kris. For example, I asked John if the back seat head rests came off and he just stared at me angrily and said "I don't know" - and I said - can you find out? And he said "nobody would know that." Really? Can I try pulling them off? Duh? It's not that complex of a question. I can't see out the back window that well. He then replied "why, is this going to affect your decision to buy a car - because if that's how you decide to buy a car - PSHH!." Finally, he called someone in service, and they answered the question in 10 seconds. He put up the same fight when I asked about installing reverse park sensors (that were standard on my existing car). I think it took like 30 minutes to find out we could install them. He never presented the Carfax, CPO warranty details, or price of the CPO warranty options until I dragged it all out of him (ONLY because I remember Kris mentioning all of this the prior day). Then, he reluctantly handed it over. He asked me some questions about my old car. At the time, I had a Jaguar, and repeatedly kept calling it a Ford (since Ford owned them when it was designed). When I even bothered to mention that I knew it had a percentage of Ford parts, but it was not "a Ford" (nor should it matter if I came in with a Ford)...he dug his heels in even deeper and just said "no it's a Ford...but you can fool yourself if it makes you feel better." Then, oddly, when I said that the BMW had such strong brakes - he said "yeah that's because Jaguar has horrible brakes and you got used to it" - I thought he said I was driving a Ford? Seriously, if you come in with a Lexus, is he just going to call it a Toyota to your face? Should Ford drivers not come in here? When it came time to negotiate the price, he just said he wasn't budging a dollar. Cars in the same class & year with lower mileage were lower priced in the Westmont dealership and at Carmax. Kris (the next day) said he'd accept a lower offer. It's almost unheard of for a CPO car dealer to refuse to lower their price off sticker at ALL. Not even $10? Really? It was just a bizarre ego trip for him or something. I can't really understand any of this behavior. At some point, we agreed to have rear park sensors installed for $500. When I came back (and asked to work only with Kris) - the reverse park sensors didn't work at all. They randomly beeped when nothing was behind the car, and they didn't beep when things were 1 foot away. So, they were worse than nothing.. Thankfully John wasn't there because there was just no way I could take the car in that state & he probably would've had some kind of melt down. Yes, they modified it for me - but they put on a part that was more dangerous than no part at all. In the end, I bought nothing - and I'll never walk in there again. This experience happened a while ago (yelp saved the review - I never was going to post it), but I am posting it now because I haven't been in a car dealership since it happened and have not forgotten it - ever. Recently, I had to go to Howard Orloff Jaguar, where I saw how people are supposed to behave...and it gave me a flashback to all of this. I hope NOBODY else is ever exposed to behavior like this. It's reprehensible. (Kris would've been 5 stars, but John was negative 4). I never should've held this back for so long. There is one thing he said that is even worse that I am not posting. read more

I was in the market for a Certified Pre-Owned 3 Series, and I ended up buying it from Fields. My girlfriend and I worked with Tom Ambat, and I cannot speak highly enough about him. He was attentive and extremely knowledgeable about all things BMW. He helped create an experience that was the opposite of what is usually a stressful, non-enjoyable process of buying a car. He never pushed us to make a decision and was approachable and attentive when we wanted to get the deal done. You could tell that he understands the product, and is able to take what you are looking for and find a car that will meet your needs. If you are going to be purchasing Certified Pre-Owned Tom is absolutely your guy. Thank you for everything Tom! read more

Sales here was above average. As usual, service kills dealerships. I was promised the world when I bought my car. Maintenance warranty that covers all oil changes, tires, loaners, etc., was promised through 100k. Every time I bring my car in they try to charge me out of pocket for these services. For some reason they can never find the bs warranty info THEY sold me. They also NEVER EVER have loaners!!! They try to put you in a Focus or a Jetta rental car. Unheard of for a BMW dealership. I'll never buy a car here again when I can be treated better elsewhere. read more

I bought a pre-owned 3 Series 1.5 years ago from Fields. Since then I have had to replace both sets of brakes, multiple belts, etc. One set of brakes was covered under oriignal warranty the next set with all the "add-ons" was over $1700. I just took my car back in for severe shaking, $900 dollars later and one week it happened again. This time it is something "different". Um, same thing no refund just a rip off. Also, submitted false contract to my insurance claiming I admitted to damage that I did not see or agree to. Shady, Shady, Shady. Came here to find recommendations on another dealer. read more

I purchased a used vehicle from Fields BMW in Northfield, and they were very patient with me...especially since it took me a week to pull the trigger and I was making 100 calls a day to ask a million questions. I worked with Bill Mularkey (sales), and he was simply awesome. Between him and Evan Winston (Pre-owned sales manager), I was very very happy with my purchase. I had requested a couple things be thrown into the sale (brake replacements, scratch fix, etc), and they had no problems doing that for me...not to mention, getting the appt and the service done was borderline flawless. I highly recommend Fields BMW's preowned team. read more

They offer free car washes for life and are always friendly. You know how some dealerships give off a really cold feeling and snub you? Well Fields BMW is not like that. The Jeep side always has great coffee and ice cream when you wait for your car to be washed and hand dried. I bought my first car here, and had a great experience. They were helpful when I needed my bumper repainted and detailed after an illegal with no license or insurance hit me. It was cheaper than paying my deductible. I would recommend them! read more

It was my first time going to this dealership and I must say I was impressed. I called in to ask about a diagnostics test for the bmw I purchased. I spoke with Matt who was very polite and professional. I told him that I was coming from work and we made an apt. I arrived about 15 mins late due to downtown rush hour! When I arrived I was greeted by Matt who was just as nice in person, as he was on the phone. About an hour later he sat down and explained the few minor problems I had with my car. He took his time anwsering all my questions and even gave me a few tips. $145 later and I was on my way. This review would be a five, but the cashier at the front desk (the older lady) was rude and seemed as if she didn't want to be bothered. I'm use to it though, I am a 22 year old, black, female with a new beamer lol. If you get service definitely ask for Matt ! Sn: They have free refreshments, a t.v., magazines, and comfy.seats on, the waiting area. read more

Found out about them through their sponsored softball team. Service has been great so far, love the free car wash! read more

Took my car to Fields for its 1st required maintenance and had the good fortune to have Chris assigned as my service advisor. He was professional, courteous and knowledgable... all the traits you hope for when dealing with someone. Kept me informed via email or phone call as service was being done to my automobile and even sent someone to come and get me when it was ready for pickup. The only thing I didnt get was a detailed walk-thru of the bill upon pickup (5 yrs. old w/ low mileage so out of warranty). That wasnt his fault, though, as it was at the end of the day and he had already left. All-in-all good service. New/used inventory looked more than adequate from a quick walk around. read more

Just encountered a failure in the coolant tank of my 2001 BMW 325XI with 60K that I purchased from Fields BMW as the 2nd owner. Then come to find out that over 32 other BMW owners had the same type of failure with their coolant tanks as well in ---splitting. Some even loss the engines with this coolant loss at a high speed - while on the highway. We reached out to BMW of N.A. at 1-800-831-1117 and was denied assistance with my $ 366. repair Bill to include the flatbed tow. If BMW is going to stand by their product - then we need a recall on this part for sure. Those of us who paid out of pocket for these repairs - should be given some form of assistance. Not even the offer to split he costs was made. Complaint letter has been forwarded to: Mr. Ludwig Willisch President & CEO of BMW of N.A. Corporate Headquarters Petuelring 130 Munich, Germany 80788 We look forward to BMW stepping up to the plate here for all of the 32 owners and now 33 to include myself. Thank you. Mr. Eugene T. Spanos Park Ridge, IL 847-770-9049 read more

Took my car here for an issue I had with noise coming from within the padding of the backseat. Although I was new to the area (and their dealership) Fields treated me very well. Very professional, gave me a loaner, and followed up with me throughout the day. I especially liked that the service manager I used, Ed, texted me instead of called. I thought that was really a great idea. Problem was fixed and I was left with a very solid impression. I also used Fields to store my winter tires and rims. Really easy to schedule time to have tire swap. Pretty quick. I'll bring my car back when it's time for its next service. Very satisfied. read more

We had not found a good BMW dealership in the Chicago area (we are from Florida and purchased our BMWs there) until we came to Fields. The place is spotless and the service could not have been better. I would highly recommend it. read more

For the last several years I've had a positive experience with Fields BMW which includes: service appointments scheduled and executed in a timely and courteous manner, a shuttle service or loaner made available if necessary or a comfortable lounge with refreshments if you wait. Appreciate the free car washes also. My sales person has been knowledgeable and helpful ~ a real customer advocate! My 2012 535i is an excellent car and I enjoy driving it. read more

Once again another amazing experience at Fields! It's truly astonishing the level of service I receive each and every time I visit. I am driving a 2006 so it's not that they treat me well because I have recently purchased a car - they always have treated me like I am the only customer they have! Brandon in service is wonderful, he even helps me with my IPhone! Above and beyond!! Jerry the service manager is the best on the PLANET! read more

I would also like to compliment my representative, Andrew Stack, for his great effort in helping me purchase the car I wanted. He assisted me very well and even gave me several options to choose from and took the time to explain each one to me. For this reason, I was able to get the right car. Again, I wanted to let you know that I greatly appreciate the effort of your company especially your sales representative. Your great customer service is highly appreciated. Ibironke read more

Avoid this dealer. I dropped my car off for a regularly-scheduled oil change/maintenance appointment. No warning lights were on when I dropped the car off. I picked the car up about an hour later and a warning light came on within a mile of the dealership. Turns out a headlight needed to be replaced at a cost of $4100. Fields claims it's not covered by warranty because a cap had fallen off the back of the headlight (underneath the hood). I've never even opened my hood, so I have to believe the cap came off while the car was being serviced. Fields isn't willing to do anything. They could have offered to do the repair at cost, or to only charge for the part, but they didn't. read more

They always take good care of my car. I recommend getting your car detailed here. They do an exceptional job!

Luxury car buying at its best! Absolutely the best dealership on the planet! I purchased my certified BMW M235i Xdrive June 2018. The car in like new condition with only 11k miles. The entire sale process was perfect and Fields gave me an outstanding price on the vehicle well below what other dealers were selling a similar vehicle. Please see Tom Ambat, my salesman. Great Guy. Listen to this; about a week later I believed the wheel alignment was off. I spoke with Chris my service advisor; he had Mark, Fields BMW Service Forman take it for a test drive. The Forman, it doesn't getter better than that. He drove the vehicle and agreed the car needed an alignment. The alignment performed right away. I assure you Mark is the most knowledgeable BMW service expert you will ever find, amazing person. Fields, then shows their appreciation for your purchase by serving you free breakfast and lunch, unbelievable but true!! Free car washes too! As I said, Luxury Car Buying at its best. read more

Let me put it this way, if my best friend wanted to buy and or service a BMW, I would tell them there is only one place to go and that is Fields BMW. When we are in need of another BMW, even though we live downtown, the only place we would go is Field's BMW. All the staff, the sales, service and all employees could not be more professional and friendly. I have never had such a great experience in all factors of car buying and servicing that at Field's BMW. Thank you for restoring our trust in a car dealership. read more

After one time of a disappointing service a couple years back I decided to give them a shot again and take my car in for a simple oil change. Scheduled an appointment at noon and got there 11:55. After being inside the service area for about 15 minutes and not being helped by anyone I approached a gentleman working there myself. Found out the price I was told over the phone was 30 less then what I'm actually going to have to pay yet still decided to go with it. 1:30pm on the clock and my car still isn't done. After all I got my car ready at 1:50. Horrible service and time. Since I am a handy person myself I do know for a fact that oil change doesn't take more then 20 minutes and that's in the around the house environment. Definitely never coming here again and I advise anyone who needs service on their "ultimate driving machine" to find themselves a place where they value your time read more

Please avoid this place like a plague, if your BMW is 5 years old or older... Shame on you Fields BMW, you are bunch of crooks... I came to your service department for a simple oil change... I did not come to you, so that you could prove to me that my car is falling apart and that I absolutely need a new BMW. Believe me, my BMW will be running fine for years to come no matter what you ruined in it. My car is not that old, but you went far and beyond your words, you did not only threw my splash shield cover (that goes under the engine) into the garbage, but you also intentionally disconnected oil hoses in my car and loosened radiator drain plug so that antifreeze started leaking on my way home. Hopefully tomorrow I will find out from my mechanic what else you broke in my car. If you intentionally ruin my car during simple oil change, do you really think that I will buy a new one from you? Bunch of idiots... You thought that by removing splash shield from under the engine and throwing it away, I will later see how liquids are leaking from under my car onto my driveway, and I will come running back to you to buy a new BMW? Is that how crooks think these days? It must be disappointing to you that I actually checked under the engine when I left the service department and that I was able to find my splash shield in your garbage can. I am notifying BBB and BMW NA. You will pay for all the damages... You will see... I will post here soon what else was broken... read more

This guys are really unprofessional. I called them to order a 2013 BMW 650i x-drive, they'd spoken with my bank and were assured we'd send them the money once they sent the paperwork. The acted like they were doing me a favor, it was hard to get hold of the salesman or the finance office. They didn't bother to return call from my bank or I . The claimed they sent me paperwork by mail, I am yet to receive the paperwork even now. This went on for about 2 weeks, I got fed up and called World Auto Brokers in Lilburn, GA, we completed the transaction in 48 hours and the car was shipped to me in NM and got here in another 72 hours. I'm still awaiting the paperwork they claimed they mailed to me, the guys in GA simply scanned and sent e-mail copied which I signed and sent back. read more

I have always had good luck at Fields. The salesmen are knowledgeable, the cars are fantastic and the service department is top notch read more

Great car dealership, love servicing my car with these guys especially Jerry who is the guy to work with when there is any problem with your car , he will do anything possible to make the customer happy, shout out to the mechanic guy (don't know his name) who worked on my car , you guys rock!!!!!!!!!!!!!! read more

Terrible!!!! Terrible!!!! DO NOT buy or bring your car here. I've bought 750 Li $100,000 car and get treated like shit. They never have loaners and the people that work there could care less about you. It's just another job to them. I will never ever buy another BMW and can wait to get rid of this one! When I bought this car I thought I was getting something special. I've had more issues with this car brand new off the lot. It's been in the shop more times than I can count. BMW is trash read more

The mechanics and advisors here are not only immature but they are complete DOLTS! Spent thousands here to fix a headlight problem, only to find they were the ones who caused it. Went to a different shop and was showed that Field's JERRY RIGGED the wires. Thousands spent on parts I didn't need. Christian is a moron and didn't tell me I needed new brakes, even though the mechanic wrote it in the inspection. Ended up riding on my rotors a week later. Had a leak in the sunroof. They couldn't figure out the problem but managed to charge hundreds to Jerry rig it so it wouldn't open and didn't bother to close the top or ask if i wanted it open. I took it to another shop and while doing other repairs they fixed it...for FREE. Fields is nothing but a complete SCAM! The people who work here are INCOMPETENT, pathetic and lazy! After spending over $30,000 over the course of 10 years here I feel it's time to write an honest review of this place. I felt confident after leaving fields that my car was taken care of and I could be on the road safely. BMW name does not stand for quality here! When my passenger headlight went out, I was charged over $1000 for parts and labor on a bulb. Two days later light to check went back on. I was told it was the igniter. Cost another $1000. Two days later. Light went out again. This next time I went to a European repair shop instead of BMW. I was shocked by the knowledge the guy I spoke to had about my vehicle. He asked what year and model and told me the headlight could be one of 3 things and that my year and model happened to have problems with headlights. He asked for my vin number and said he could check to see what's been done on it. I got an appointment and the mechanic showed me what BMW did. My car was JERRY RIGGED. A whole bunch of wires coming out of the igniter had been wrapped around and had electrical tape bound to it. The mechanic showed me and explained he would put new pins in the wires and fix it. Total cost of parts and labor: $60! PROBLEM SOLVED As an engineer in the marine corps, I knew exactly what he was talking about the pins. I had a staff sergeant who used to say if you give the equipment a little love it will never fail you. The little love he was talking about are these fine details of not bunching up a bunch of wires and taping them together. Connecting them properly is essential to reliable functionality. During this time getting my light fixed, an inspection was also performed. After an inspection, one should feel good that once work is completed you will have a safe and reliable car. That wasn't the case. A month after the inspection I hear grinding on the brakes. I say to myself my brakes must be fine because they didn't say anything to me about them when I had it inspected. I called fields and asked about the inspection and specifically asked if the inspection I had done included checking the brakes. The "advisor" checked out my history and said yes the inspection I had DID check the brakes. In fact, Christian (incompetent) wrote down that the brakes were at 2mm which he never "advised" me of to have fixed. I was told "we usually recommend to customers getting their brakes done at 3mm." Wow, so I've been driving my car with 2 kids (one an infant) pretty much without brakes and someone (Christian) actually knowing this. I asked to speak to Richard whose the guy apparently in charge of these people. He said I could bring my car in first thing in the morning. Now I have to spend MORE TIME bringing my car in for something that should've been fixed last month. Richard alsotold me I was safe to drive my car wherever I needed until the morning and my car would be fine. I spoke to someone the next day at fields who said if you can hear grinding when your not braking that means your hitting the rotors. So OF COURSE Richard would want me to drive my car and ruin my rotors and spend thousands of dollars to have that fixed too! Wow, how generous: NOT! I have so many problems, yelp won't allow me to finish writing them. I have a crazy story about my sunroof too. The whole chain of command here is either corrupt or completely incompetent. Either Mr. Fields himself is a sociopath or completely unaware of how mismanaged this facility is. All the advisors are complete morons and your care is NOT taken care of here. oh yeah, also inspection from European showed me cracks in belt which they replaced. Also only charged me $5 for the fuse to fix my power adaptor. Don't make the same mistakes as me. You have been advised by me, personally. Take my advice: don't go to BMW Fields! EVER oh yea, I ended up speaking with that moron christian and it turns out that richard never even spoke to him about his "error" of not informing me about my brakes. This place is NOT SAFE. It should be put out of business! read more