Oh my goodness...Carrie Shapiro is the BEST! She alone carried me from the Benz world to BMW. I could go on and on, but to sum it up, her customer service is off the charts. She is very communicative, never smothering. She is relaxed, easy going, yet efficient and knowledgeable. I never once felt pressured or rushed. And trust me, I took a heckuva a lot of time figuring out what I needed and wanted. She is also fun, hilarious, and an absolute wonderful human being! She made me feel special and attended to. She and Alex make an awesome team, and even performed a dramatically sensational unveiling for me the morning I picked up my X4. Since then, she personally walked me to the car wash service (while I noshed on their complimentary and savory snacks and beverages) and introduced me to her colleagues there. Alex, her partner, is one awesome individual I had the pleasure to work with as well. He went above and beyond too. He offered his own personal vehicle for me to borrow to pick up my daughter when I was rushed. He sought, found and installed a fresh battery for my temporary garage door opener...Alec, the amazing genius, walked me through all of the delightful options my car has to offer. He called and followed up after my purchase to see if I needed anything else. He offered to come to my garage and personally set up the car door opener...Lauren in finance is note worthy as a well. She meticulously explained all my options. She really took her time with me...a true number wizard, and a complete doll. I feel lucky I landed at Fields, they are the real deal, and made the car buying process an entire fantastic experience. So fortunate I got the opportunity to work with the entire Fields' team! ps. I LOVE my car! read more

I walked into Fields BMW this weekend planning to test drive a 428i or 435i convertible. The man who greeted me told me I didn't need to test drive the 435 because it has a 6-cylinder engine, and (honest to god, this is what he said out loud), "the 4 is probably good enough for a woman." I've never been confronted with such blatant sexism before. It was a horrible experience. That guy should be fired. Do not spend your money at Fields! read more

Horrible service - rude and condescending I called in for an oil change. Asked if they would match the price of (the very wonderful) Barrington Motorwerks. The oh-so-nice representative said they were willing to go down in price, which would be $10 more than Motorwerks and added, "if you can handle the extra ten dollars." REALLY? This explains why most of my friends and acquaintances drive out of their way to other dealerships and avoid Fields at all costs. This would have been my third time at the dealership and two of the previous times I too had the service people talk down to me. Maybe because I'm female... Although looks like some of the male customers have had some negative experiences as well. What's worse is that the service manager did not call back when we contacted him about this. DO NOT RECOMMEND!!! read more

Awful. I just brought my car in due to a service light warning and after charging me $150 to inspect, they wanted to charge me $1036 to fix a hose. I took it to a nearby mechanic and he fixed it for $30! The attitude of their service department is terrible as well. They treat you like they are doing you a favor. I would stay away from this place unless you are still under warranty. read more

Surprisingly great visit I had the check engine light come on for my 2013 X3 and drove on into the dealership expecting a big price tag. When I came in and described my issues (timing chain, turbo whining, and thermostat sensor) Brandon immediately knew the issues and scheduled the work to be done. He gave me a rental / dealer car free of charge (aside from fuel). All the work was thankfully covered by BMW's warranty plus my Carmax extended and I walked out only spending $150. Brandon had great communication throughout the process through text and explained all the work in detail when I asked. I got the car back (only 2 days late from initial estimate) and everything sounds good so far! Really happy I came in for the work. read more

Horrible experience. I'm in the market for a BMW lease/purchase and am going on 9 days and no feedback from the dealer at Fields. After finding a lease offer on their website, I immediately called and talked with a salesman. He said he can't view the same banner ads I see because he only uses Google Chrome and not FireFox. I told him the offer I was viewing and sent him a frame grab of the actual lease ad. He was a bit condescending and said he would get back to me. 3 days later, and still no word, I sent him another message and cc'd Dave McCulloch, the general manager. I heard back the next day with an email that said, "come in and tell me what options you want and we can put some numbers together." Because of my schedule, I replied and asked to outfit the car that would allow me to get the $349 a month with $0 down/39 months. That was 4 days ago. Still no word. My family has purchased 5 vehicles from Fields over the past few years (Infiniti,Volvo). I have a feeling this has become the new definition of the FIELDS EXPERIENCE. They just lost not only a customer, but a family of customers. read more

I have had the worst experience for Service at Fields BMW. First, 2 weeks ago i had made an appointment to get a routine oil change and checkup on (bmw x3 95kmiles) before I was to go on a trip to Galena. I called to ensure that time would only be no more than an hour since this was during my lunch break. Service confirmed that it would only take 45-60 minutes. I ended up being there for over an hr and a half! Next, the real problem came. On my way back from Galena the following week my coolant light and engine light came on. This was the first time I was driving the car after taking my car to Fields! I had to get my car towed all the way back from Galena to a mechanic in northwest suburbs! he fixed what we thought was just a hose and next day same lights came back on.. this time i took it into Fields BMW and they told me that my engine was done and would need a new one for $13K total to repair! this and the $1500 they are charging just to make the minor repairs to run the pressure test on the car! Please do not go to BMW fields! I have never had any problems with my bmw until i took my bmw for service here. read more

Alex ilich. Sales. Ripoff rude. No service. Worst person I have met. He is why people dislike car sales people. Dishonest

This review is being posted after an awful used car buying experience. This dealer treated me poorly throughout the process, then wouldn't stand by their car after I had driven for 4 months, putting only 2 thousand miles on it. They sold me a car that had been in an accident after telling me it was "clean" and the Carfax had nothing reported on it. After speaking with the service manager and telling him my local bmw wanted to charge me $1500 for repairs that I believe should have been addressed before I bought the car all he had for me was "I'm sorry". I know these dealers are all independent so I contacted BMW of America and all they had for me was to reach out to the dealer again. Very sad because the car is awesome, but not awesome enough to shell out this kind of money on repairs that shouldn't happen until 60-70k miles. Lastly Robert, the salesman who sold me my car was unhelpful, not professional, and if I had thought more about it I would have asked for another salesman after talking with him from the first phone call. read more

This dealer deserves zero stars. Very bad customer service. All the employees in the service department including managers has bad attitude. I don't think the owner knows about this and I hope he reads my review because a lot of customers including me will not come again to this place. I will never be back. read more

I like this service dealer ; 1/ fast ,frendly and nice building , with free lunch ,2/ not making mistake , provide free car wash , its nice . Tom very good guy read more

Do not buy from here, they discriminate. My husband and I walked in to test drive a new X5 and were completely ignored - not greeted and not helped. Four couples came in after us and were helped immediately, possibly because they weren't minorities nor had an infant with them. This experience was so disappointing that it has made us not want to buy a BMW at all. read more

I went in for a test drive during the week and the place was empty. I had to hunt down a sales associate for assistance. Once I got his attention, he begrudgingly took me on a test drive. I received very little info regarding the car throughout my visit. I would never recommend this place. read more

There is no other place to buy a car in my opinion. You really can't beat the lifelong service you get when you buy a car here. Free car washes for life along with the awesome complimentary cafe with hot food made to order while you wait for services. My salesman Andrew has the be one of the best sales people I have ever worked with. I was on the fence about the car I was purchasing and while I was shopping around he was the only salesman to politely call and actually follow up. On my test drives he literally knew everything about the car and swiftly knew how to use all of the electronic features. After the sale he called me to see how I liked the car and if I had any questions on how to operate all of the features. I was very happy with the purchase of my 528i. I'd say the dealership does lose one star on the service side and although many of the new staff in the service department have been awesome! There are still a couple employees in service who's attitude I'm not crazy about and avoid. If you are getting service I would definitely recommend looking for Brandon. He was very nice, extremely professional and easy to work with read more

Dealership is awful. They ruined my car and tried to bill me 12k to fix it! The gall these folks have. Please never do business here. They are really bottom barrel dealership scum. read more

I believe that Fields BMW lied to me to sell me tires I didn't need. Here are the facts: 1. When I bought myX5 in for an oil change, Service Advisor Ed Palomeno told me that two tires needed replacement because of excessive wear, a third needed replacement because it had a nail in it and I needed an allignment. total cost, almost $1,200. 2. I brought the car to another dealer to get a second opinion, and they said the two "worn" tires were fine (they said they were 6/32nds, and that nobody really replaces until 3 or 4/32nds), and pulled the nail out of the third, and said that the nail had only punctured the outerwall and that the tire was "fine". 3. I called Fields and told the Service Manager what happened. He said he would look into it and get back to me. He never did. 4. I happened to be at Fields Chrysler the next day for another Field car I owned, I asked Dale a technician there to measure my tires. Guess what? He said they were fine too, and measured them at 6/32nds as well. Bottom line: looks to me like Field lied to me- they told me that I needed to replace three tires that didn't need to be replaced, and, when I called them to discuss the problem they blew me off. I don't trust them, and wouldn't do business with them again. (And, if you are going to lie, lie about something that is subjective and can't be easily verified! Lying about something easily measurable is just dumb.) read more

My husband and I recently test drove a 3-series BMW at Fields, and the experience was, in short, underwhelming. We came in on a weekend, and they were busy, but nobody seemed too interested in helping us. We had to ask for assistance, even though there were at least 5 people just standing about. During the test drive, my husband inquired whether the car was equipped with HID headlights-- the guy we test drove with scoffed and said, "Oh, no no no," then proceeded to grumble a bit as if we asked him whether the car was equipped with a time machine. Obviously the guy wasn't a stellar salesman. His demeanor was less than pleasant--we felt rushed, and he made us feel like we were wasting his time. We decided we wanted the car anyways (which was very overpriced, as it turns out--after extensive research, we discovered we could get much newer for much cheaper at several other local dealers), but it was my first very own vehicle purchase, and I did not have the established credit required to obtain financing. However, recently, I was able to obtain financing, and I plan on purchasing the car but from a different dealer. We felt disrespected, undervalued and hurried, so I will be going to another dealer to make my purchase. If you're shopping for a BMW in the N/NW suburbs, we have found that there are many other dealers who not only want to help you but will do so happily and treat you with respect. read more

I could write a very detailed review, but honestly, this BMW is not worth my time. However, I do want to let people know, this place is run horribly. Don't go here. Very unorganized dealership. I bought my car here 5 yrs ago. Fortunately, never had issues until now, when my windshield got cracked. Brought it in and was initially told pick up would be at 3pm. I dropped off at 815am. 7 hours later, with no communication on the status, I call and the receptionist tells me "I don't see your car is here" I start to say something and she cuts me off and transfers me to service. Talking to service, well, lets say, I could get a more clear answer from a 5 yr old. They have no answer as to what the delay is. They say they will have to "look into it and call me back. Of course no call back, my car stays overnight. The next day, around 10am, they call my husband. Keep in mind I gave them my cell number and told them I am the contact person, somehow that was to difficult to understand. My husband was at his work, so he couldn't pick up and of course they don't leave a msg. I call service, thinking my car must be ready. After being transferred to 2 different service guys, neither of which was my "service rep", no one has any idea why someone called my husband or what the status is of my car. I figured at this point, I will just wait for them to call my husband again, clearly they can't figure out to call me. Such a surprise, they still don't call me! I then call service around 2pm and my "service rep" wasn't around, someone else in service tells me, "I'll have to find out for you" Isn't that something they should have done, without me asking them too? They call my husband back (of course!) and tell him the car will be ready in 1/2 hour. I then go to pick up my car and find out BMW didn't put my insurance through, so the bill is about $1,000 more than it should be. This place needs a major overhaul of management and organization. Buying a car here, the salesmen are great and informative. After that, don't plan on easy communication or great service if something goes wrong with your car. read more

I had my car serviced twice at this dealership and everytime I took my car in they always missed something and I had to return to get it fixed. Talk about annoying.... the staff is okay to deal with but the service really frustrated me... I buy a nice car I expect great service... I have since not returned to this establishment and I now go to a private mechanic, who knows what he's doing. read more

I had a fantastic experience with Field's BMW and specifically Madeline Schoenick. Madeline was awesome to work with! My lease on my X3 was coming to an end. As I explained to Madeline - going through the process of leasing a new car is easily one of my least favorite things to do. She made the entire process super easy and painless. I had tons of questions and she was always quick to respond to my texts, emails and phone calls. Even responding on her days off. I had a good idea what I wanted to pay for my specific build. Ultimately, her pricing was very, very fair. Even after changing my build multiple times, she was extra patient with me and always really helpful. To make things more difficult, I had ordered aftermarket wheels and tires for the winter. The car arrived before my wheels came in. She was totally accommodating - allowing me to wait to take delivery until wheels and tires showed up. Overall, I could not ask for a better experience! Thanks to Madeline and Fields BMW Northfield! read more

Review on auto service/repair/maintenance. They were absolutely HORRIBLE! I purchased my BMW there so had been using their auto repair service. I had a flat tire and brought it in. They told me that my tire models were discontinued so I needed to replace all my tires for balancing. To purchase 4 new tires and for labor, I was quoted approx $1,100. I asked if they checked my spare tire in the trunk to see if if they were the same "discountinued model." They had not even checked. After confirming that the spare tire was the same model, they replaced my tires and only charged me for half hour of labor or $30. I was totally upset that they had the nerve to try to sell me 4 new tires, taking advantage with the assumption that I was clueless when it comes to cars (which I am for the most part but I knew that the spare tire in the car was a regular tire, not a temporary spare tire). I am NEVER going back to them again!! read more

I've walked into this dealership on three occasions when it's pretty empty looking to buy a new 6 series. Each time I do, I look at cars, sit in them, walk around them and nobody has any interest in helping me. I've walked out three times and they could care less. Nothing like be treated well when you are going to drop $100k. I'll head to Knauz. Do yourself a favor and pass on this dealership. read more

Don't know how they got a 3 star , probably self voting by the dealers at Fields who rate themselves at 5 star. This place is old school trickery and cheap hustle tactics at best. The dealer was rude and self obsessed. Could not give a simple no or meet the customers requirements just trying to play tricks to oversell his car. DO NOT WORK WITH THEM. wonder if they are playing the same tricks with their cars. BTW any place which gets 1 star and 5 star and nothing in between makes it clear that the 5 stars are disingenuous and self promotion. read more

This review is not an experience about a car purchase or service. I walked into the showroom this afternoon and was ignored. I was alone, and all the couples in the store were being helped. Several sales people looked at me, and yet it took what seemed a long time for anyone to bother coming to assist me. I had been to carmax for an appraisal (which is very close to the dealer), and been out earlier with my husband looking at audi, lexus, and accura cars. I feel like I was snubbed/ignored because I was solo. I guess I would have to say that alone was a negative experience as most car sales people make an effort to make a friendly and helpful first impression. While I have not ruled out a BMW, I will be taking my potential business elsewhere. read more

What a waste of time. I am still fuming from our experience at Fields BMW this afternoon. I walked in with the title to my trade-in and my checkbook and was treated with the same arrogance and disrespect that is mentioned in earlier reviews. They lowballed my trade-in, refused to reconsider and told me if Carmax was going to do better, I should just go there. Did they honestly think I would accept a offer from them that was $3500 less than Carmax that is literally .5 up the road? I am so disappointed in their treatment that even though I went in there knowing exactly what I wanted, I'll have to rethink it. I will not be giving Fields my business, nor will any of my four children. read more

Fast friendly service. no issues with using outside warranty (silver rock) to fix about 900.00 worth of issues for the 50.00 copay.Treated the same as if I bought it there. (I have bought one car from this dealership, but that was at least 15 years ago). Service advisers were the best part of the experience. read more

In 2002, I bought the brand new BMW from Perillo. After getting the first oil changed at fields BMW, I realized the speaker on the right hand side doesn't work. Everything was just fine before I brought my car to the dealership. Due to the radio was installed by circuit city, so I brought my car back to circuit city , but they couldn't found out what the problem was. Therefore, I took my car back to fields, and they first said that the speaker was broken which cost $500, and they called again to tell me that the amplifier was broken as well when I was on the way to pick up my car which the amplifier cost another $1000.00. I told them to fixed it and paid them $1500.00. However, this was what they could earned from me since then. I bought the 6 others BMW up until now, but not from fields. read more

Unimpressed. Came in as a serious potential buyer and walked around to look at some X5's. One salesman noticed me and then as he got closer turned another direction to smoke a cigarette. Not sure if it was because I came in dressed casually on my day off or that I was driving a Hyundai in, but clearly was blown off. Looked around the lot at some other cars and tried to track down a salesman for a test drive. If it is that hard to find a salesman, its obvious no folks that day were motivated to be in the business of selling. Got real service from the BMW dealer in Chicago and bought a car there shortly thereafter. You win some and lose some, but at least put in effort and don't lose a sale for a lack of trying. read more

My experiences with Fields is apparently very typical - poor. The first time I took my BMW to Fields, despite them telling me that the shuttle would be available in ten minutes, i sat and waited for nearly an hour, despite letting them know several times that I was waiting. Apparently, the driver decided to get the van washed while i was waiting. Now, i like a clean car as much as the next guy, but not when I have to wait almost an hour for it only to be late for work. Needless to say, i didn't call the shuttle for a return trip. Just yesterday, i had a message on my car's computer that I needed to add oil immediately because it was below the minimum level. While I much prefer Knauz, I wanted to get it taken care of as soon as possible and stopped by Fields. The service advisor who greeted me was very helpful - sure they can do it. Just have a seat. Great. About five minutes later, a service person came to get me to take me to "Parts" to requisition the oil. So, off we went to Parts. He printed out a receipt and told me how much it would be and told me to go pay at the cashier's desk. Pay?, I said. My car is still under warranty. Well, it's not covered under warranty, he said. Now, I have driven BMWs for more than 10 years and NEVER have I ever been charged for an oil top-off. Not to mention the car is still under warranty. So, my oil top off (which, I'm sure was more than most due to the low level) cost me $15. Of course, not a lot of money, but doesn't even Jiffy Lube do it for free? The cashier (who i remember having dealt with before and having a similar experience) was somewhat rude when I questioned the charge. I've had it. Despite the fact that Fields is so much more convenient than any other dealership (I work within three miles of it), I won't ever go back. Ever. And, to Fields, just think - for $15, you lost a customer. read more

Very friendly and knowledgeable staff, outstanding customer service! Christian was my advisor and he was awesome, definitely going back to Fields! read more

When making a decision to buy a car you must consider service after the sale. This is why I am a loyal Fields BMW customer. Just picked my car up from service for a warranty item and was also experiencing a pulse in my brake pedal - mentioned it when I dropped the car off and when I picked the car up both issues were resolved, on time as promised..... Thank you Jerry Marchial you are one of the reasons I am a Loyal Fields BMW owner. read more

I had the pleasure of working with Fields BMW on leasing my first new car this past week. It was a 2016 528xi, and received a much better deal than another BMW dealership I stopped by that was trying to push a retired service loaner on me for a new car price. Negotiations were straightforward, had a handshake deal done within an hour and picked up the car the next morning- car was detailed, and even had the all-weather mats ready to go. I worked with Steve and Joe, they were both very attentive and helpful through the whole process. read more

I have no idea why there are bad reviews for this dealership... I have never had anything but extremely good experiences with buying, customer service and repairs. Everyone is polite and efficient. They promptly fix all problems I have with my car and today my service agent Jerry even discounted fifty dollars off of my alignment bc of an online coupon I had no idea about. Free car washes, free food and excellent service. I honestly don't understand how anyone could have ever had a bad experience here. Every BMW owner I know will be loyal to Fields for a very long time. read more

I was in need of a new vehicle and it was time for a change from what I had been driving for the past 15 years. I've always loved the look of the X3, and heard good things about it, but I had never driven one. It was BOB BORGESON who made our experience exceptional. Bob was attentive, down to earth and very informative. He approached us as we walked through the dealership and asked how he could help and what I wanted to test drive. Bob got us into an X3, and an X1 as well. He is a no pressure guy who clearly enjoys what he does, is very proud of the Field's Dealership. He made our experience so pleasurable. Although there is another BMW Dealership closer to where we live and very close to where I work, we went back to Field's so we could work with BOB. He cemented the deal, and I'm so happy he did. I absolutely LOVE my new Black Metallic X3 ... driving is no longer just a way to get from one place to another, it's now an experience that is so amazing... and has made driving safer and fun at the same time. THANK YOU BOB BORGESON. read more

Ed is my service advisor. He is knowledgeable and making sure the client is satisfied with the service. He called and emailed to follow-up with me after I had my car service there. read more

My wife and I have owned a string of BMWs going back to the mid 70's. We have had the various types serviced at shops ranging from one-man race prep shop to large "big box" stores like Knauz, Fields and Patrick. We have never had service like the experiences we've had recently from Fields in Northfield. I am currently driving an "M" version of the 135 coupe and my warrantee ran out in August. Of course, this month I had a problem and was told it would be about $500 to fix. I spoke to my service rep, Jerry and he went to bat with the head of the service department and they, in turn, went to BMW. I got a reprieve and BMW ate the cost of the service. I need to write this because the service we've gotten from Fields, the friendliness and the absolutely flawless technical help have been without a hitch. Jerry, the service rep, was not just helpful, but went way out of his way to help us solve the car's issue. Jerry provided smart diagnostics to pinpoint the problem, he took his time to make certain everything got done properly and on time. Of course that "should" be his job, but his attention to everything...and to me...made the trip memorable. Everybody has a different spin on service. Mine, due to Jerry, was incredible and I wish his attention to detail and follow through was something I could experience in every aspect of my work and life. Ask for Jerry...and be sure it'll be done right. read more

Extremely bad and unprofessional BMW dealership. This dealership is a stain on the BMW brand.

Fields BMW is a one stop shop that prides itself in used/new car sales and customer relations. The people that work there make your feel like your more than just a customer, they make you feel like family and treat you like that as well. I have personally worked for them in the past, and my father has purchased 8 cars from Fields. I wrote this because i believe the people that work there need recognition for the hard work they put in day in and day out. Amazing group of people and top-notch product/ customer service. read more

Michael S was the best! He went above and beyond to help jennifer and I get a great deal. He was fun and patient as the financing was a bit tricky. Michael and staff are what customer service is all about. Sherman auto could take a few lessons from this team. Thanks again Michael, and we will see you at the wedding! read more

I bought a bmw x1 last November and I must say, the pumpkin roast coffee they had served was fantastic. Waiting for a car had never been so delicious. read more