Jerry Marichal the service advisor is GREAT A+!! Honest! Tells you how it is and what is really needed to be done on the car! You just cannot find a better car dealer than Fields BMW. Jerry in service in particular, is why we buy are cars from this dealer. They are crazy about great service and it shows. I often think about buying a car other than BMW but I cant imagine not going to this dealer. Chris was our salesman, before when I purchased my 335xi two years ago. Jerry is our service guy and all these other posts that are less than a 5 star, you people are out of your minds. It is as good as it gets here. I have my family service their cars here all the time and still they love it. read more

Dishonest. Claimed car was not available from BMW with the options we wanted as a new car and tried to sell us a one year old model for close to the same price (higher profit). Went to Knauz that day, ordered correct new car from BMW of north america, picked it up within the week. Additionally Knauz gave us many discounts so the final price was within $1000 of the used Fields model. I strongly advise using another dealership. All Fields wants is your money. Just look at the other review on yelp. read more

THIS PLACE IS A SCAM!! SHOULD BE SHUT DOWN! Worst customer service ever. And they tried to scam me! Last summer when I took my car in for service to get the catalytic converter changed (covered under my warranty upto 50k miles and I only had 30k so far) the service associate, Adam tried to scam me! He called me after having my car in their shop for two days, saying that it needed an electronic update costing $375 before they can even touch the catalytic converters. BULLSHIT. I told him I've never heard of that and that I was going to call BMW corporate to confirm before I give them the go ahead. He said okay I'll call you back. He called me back 10 mins later with a bogus story of how he double checked his paper work and apparently my car is the ONLY exception to the update cuz it has the engine of a Z4. Total and complete bullshit, they just did not want to service my car for a part that was covered under warranty for free and so have me a made up story to scam money out of me somehow. After that, they kept my car for over a week to finally change the catalytic converter. And returned it to me after breaking my power steering! When I pointed it out to them, they tried to tell me that it was always like that and I don't remember how it drove after not having it for one week. I've had that car for two years, believe me, I know how my car drives, I could tell the difference the minute I got in my car. They refused to fix it (service manager was a complete jerk who couldn't care less and actually ended up yelling at ME when I tried to point it out to him.) so I ended up having to get BMW corporate involved. Corporate had to get my power steering fixed even though the DEALERSHIP SABOTAGED MY CAR! Save yourself time and money, go to Patrick BMW. read more

Horribly over-priced, and never on-time. Need an oil change? Be prepared to wait half a day. Loaner cars are never available when I need them, unless you schedule service out a month in advance. Dealer may have sold me a lemon as well. 330xi requires the same maintenance every year, beyond the normal stuff. read more

Service department is very sneaky and offers mediocre service and will try to add on all sorts of erroneous charges. Go elsewhere!

If you are not insanely wealthy, don't go there. The only time I've been there was to replace an alternator belt. I was off battery power only and needed to find a service place with the parts on hand before my battery died and my car went inop. It's very nice and has above average (although not great quality) work. However, it's prices are over the top even for the north shore and its staff are insufferable. read more

I moved to the Northbrook, Il area 2 years ago and I have been getting my 328iX serviced at Fields in Northfield. My service advisor has been Chris Goodrich. Can't say enough good comments about him. He's makes taking your car in for service a pleasure. Breakfast and lunch just adds to the experience. read more

I never was contacted after writing this initial review. We ended up going with a 2014 Mercedes C Class and got the best customer service you could imagine! Thanks for nothing BMW, and the whole time I was trying to influence my significant other to go the BMW route. read more

10+ year BMW owner, and Fields BMW is the closest dealer. My husband and I have attempted to purchase three vehicles from Fields, and all three attempts have left us scratching our heads in wonder, if not disappointment. First time, the salesman did not want to search for a vehicle with my specs, since they did not have in their inventory. He had told me that trying to find a manual convertible is not gonna happen. Ended up going to another dealer in the area and buying a vehicle with those specs on the spot. I guess Fields did not want to even think about a dealer trade or checking the inventory on the boats/trucks to make a sale. Second time, the sales woman said they did not have any inventory but would call me within a week to schedule test drive when it arrives (because it was on the truck and due in a few days). Never did get a call from the woman, so I again went to another dealer and purchased a vehicle. Most recently, my husband attempted to test drive a vehicle at Fields, only to find nobody from the sales department wanted to even approach us after wandering about the show room for no less than 60 minutes....not even to say "we're busy today, but someone will be with you shortly". After 3 strikes with Fields BMW Sales Dept, who in their right mind would consider going back to try another purchase?! Despite the multiple bad experiences with the sales dept, I had been servicing my vehicles at Fields over the past 10 years due to its proximity. For short service (e.g., oil changes), I have no problem waiting around while work is performed. But for longer service work, I have historically been provided a loaner vehicle.....until now. Recently, I attempted to schedule factory-mandated Vanos bolt recall service (which takes approx. 4 hours according to the recall letter), only to be told by the service scheduler, and then by the service manager, that i can not have a loaner vehicle since I did not purchase my vehicle from Fields. (This was after the scheduler confirmed a loaner was indeed available for the date I was scheduling the service.) They offered me the opportunity to "rent at an affordable rate", and I asked if BMW was covering the rental cost since it was factory recall work. No. When I had told the Service Manager that Fields has been providing me with loaner vehicles for my service appointments historically, he said that the policy now is to only provide loaners to customers who purchase from Fields. I was happy to find out that not all local BMW dealers are so stingy like Fields with loaner vehicles. I did have the recall work performed at another local dealer and was provided a loaner despite not purchasing my vehicle there. No hassle at all from the service dept. There are Chicagoland BMW dealers out there who still place customer service as top priority...I can't say from my experiences that Fields BMW is one of them. read more

This place is terrible. Went into this dealership with my father as a serious car buyer. No one greeted us. I saw several sales associates on their cell phones, none helping customers. A few even walked by us.. no eye contact. Not even a hello. I sat in a car in the showroom, and while other sales people saw me, none asked if I needed help. I was so disgusted I just left. Are you serious? I don't know why anyone would want to do business there. I'm still fuming by their lack of customer service. Doesn't even deserve 1 star. Definitely discouraging others to consider this place. read more

I have never been to a worse dealership in my life. Not only was I disrespected from the moment I walked in, the whole I time I spoke with a salesperson about an inquiry I was treated as if I was "beneath" the salesperson and wasting his time. This seems to be an ongoing trend here because I have a similar experience every time I come in, regardless of which salesperson it is. The only salesperson that did his job correctly and professionally was Andrew, who was very kind and knowledgable. He was such a genuine and great guy I feel bad for not buying a car from him. The other people who work here are the least helpful and rudest people that I have ever dealt with in my life. Even though this is the closest BMW dealership to me, I chose to buy my car from Bill Jacobs in Naperville which is a far classier and overall much better dealership. I will never purchase a car from Fields nor will I even take my car for service there. Each time I visit is more horrible than the last. Stay away from this place if you're looking to buy a BMW. This place is just outright terrible and since I plan on buying BMW's for a while (I'm only 21) they have lost a good amount of business from both me and my family. I implore any one looking to buy a BMW to stay away from this place. read more

My wife and I both get our cars serviced here. Average dealership. I'm beginning to think all the Chicagoland area BMW dealerships don't really care about their customers. I live in the city and take it to Field's only cause I hate and cannot trust Perillo. The basic things are a bit better at Field's but they still cannot figure some things out that other mechanics and non-BMW dealers can. The only thing that brings us back to the service advisor, Jerry. He is top notch. I would give this place only 2 stars, but Jerry gets an extra... read more

I tried to buy a BMW here via email. I knew exactly what I wanted and the price. They agreed, but when I came in it felt like an old-fashioned dealership. That's a bad thing, although something many are resigned to. Lots of mandatory small talk, unexplained delays, manager coming out, etc. Then they tried to talk me into a car already on the lot (same price, but more features and available now!). I tentatively bit and after a few weeks and emails, realized they tried to sell me a car they don't have. When I got more detailed in my questions they stopped responding and I went to another dealership that gave me exactly what I wanted with no hassles and I'm loving my new car. read more

One of the worst customer service in the business. They are very condescending and arrogant. AVOID!!

Very frustrating experience -- what's the point of making an appointment 2 weeks ahead to get a loaner car only to show up and be told that none are available? read more

Horrible service, very disappointed with the entire experience!! I've been having issues with my car so I brought it in for a diagnostic test. They had my car for 3 hours and weren't able to locate the problem. I even went on a ride with the technician. I was told by the advisor that I may have a coil issue but they weren't sure because they weren't receiving a fault code from my car's computer. He then told me that I had 2 options, I could either drive my car and wait for the check engine light to come on or leave my car at the dealer overnight so they could look into it further. I paid the diagnostic fee of $155 and brought my car back the next day which was a Friday. They kept my car the entire weekend. I got a call from an advisor on Monday stating that they think it's a coil but they're not sure because they are not receiving a fault code. I could either drive the car until the check engine light comes on or replace all my coils for approximately $915.00. It felt to me that my car sat there the entire weekend and nothing else was done to figure out what was the wrong. I ended up speaking with a manager who did nothing but try to talk me in circles and wasn't able to tell me what work was done on my car over the 2 business days they had it. I paid $155 for nothing but a waste of time. After being a Fields customer for the past 3 plus years, I will have to find another dealer to service my car. The level of customer service at this place is pathetic. read more

I am a gluten for punishment....service sucks here.....arrogant service people......the nerve.....i have come here for over a year with my used bmw 325i 2004...have extended warranty....every time i come which has been 8 times in 20mo. I have had my list of repairs get longer. Last time i was here they gave me a list....i told them to see if it was covered....they never got back to me.....now more problems and warranty ran out......did i mention servous SUCKS.....new car new dealership....Fields blows....NO STARS.....even the food sucked today.....old dry bacon and egg sandwhich...... read more

where to begin with this piece of crap dealership. first and foremost they wont give you a loaner if you did NOT purchase your BMW from them. Second, they make you wait on your vechile for hours and hours, and dont hear any news on progress. They esp. look down on younger drivers who come in with their 80K car, but in all reality this is probably the worst place to bring your vehicle period. read more

I recently got my 3rd BMW here and I had another great experience at Fields BMW. I used the same sales person (Andrew S) and got exactly what I wanted along with strong customer service throughout. Everyone from sales, to finance, to management helped me accomplish what I intended and I recommend this dealership to anyone looking for a car. Thanks for everything. read more

I have been buying cars for 40 years and have never had such a bad experience. Had a very similar experience to Paul B. Went on a Saturday as a serious car buyer. They said they had no car sales people available that day and to come back during the week. When I stated that I work during the week, they said oh well. Should have stopped there but gave them another chance. Went back two weeks later to get my car appraised. They offered me 3500 less. My sales person stated he hates to get in the middle. I then asked for another sales person that a friend had used and they refused to let me talk to her. Conclusion, went to Morton Grove Audi where they both gave me what Caremax had said my car was worth as well as gave me a good deal on New car. Shame on you Fields. read more

Worst! Brought my 328i in for service, they could not fix it. Was having rough idle issues, they did nothing. Tried to bring it back in, but the super RUDE receptionist said it would be a week before I could bring it back in and I would have to wait 3 WEEKS for a loaner. She was indignant!!! I brought my car to another dealer (Bill Jacobs, sooo much farther away), and they fixed it in two days. Fuck Fields BMW! read more

Top notch service. Worked with service technician Josh, who was both curious and very responsive. Liked that the technician over communicated and let me know cost and status every step of the way. Completely transparent and didn't not proceed with any work without prior discussion and approval. Highly recommended and will use again. read more

Just bought a new car! Was treated with respect, courtesy and professionalism . Too bad Northfield BMW didn't stand a chance!

We bought two used cars from Fields BMW. We were in the market for a new BMW this year. Unfortunately, the sales staff at BMW was not on the ball. My husband went in and spoke with a salesman (not a New Car salesman however). He told the rep what he was looking for, a 335X 2013 sports line. The salesman called us a few times after, trying to sell us a used car which we did not want. He never forwarded our request to an actual new car salesman who could actually help us. We have used Fields Jeep for probably the last ten years and their service is impeccable. The Bmw side should take some lessons from them on actual customer service. On prior trips to Fields BMW for service, I was given a Jeep for a loaner. No problem except this car was dirty. When I got a loaner the next time, the reps told me I needed to fill the car or they would charge me for the gas. I was astonished since I had used a gallon of gas at the most. I discussed this with the Service Manager and asked him if he thought losing a customer was worth a gallon of gas. He did offer to pick up my car for future appointments and drive it home for me but I decided to try and make it work. After they did not get back to us about the new 335, we went to Knauz and bought it there. I would much rather go to Fields since they are closer and have an amazing customer lounge, but in the end it just seems like they don't care if you buy a car from them or not. Please guys at Fields, take some lessons from your Jeep side, they are amazing. read more

I drive BMW x5 2009 which was purchased from Fields BMW and it has 68000 miles on it so far. I feel since I got the car, it has just been in at Fields BMW most of the time. Within first few months of the purchase, the navigation didn't work, the passenger side heated seats didn't work and much more went wrong. In January I had to spend $1300 and now $800 but I still have work left for $1700 more. I feel like every time I take the car to Fields there is always something else wrong with it. I never thought it would be this much pain with BMWs. read more

Joe Jamilkowski and his team at Fields were phenomenal in getting me a great deal on a new X1. They came up with creative ways to hit my desired budget and overall were a pleasure to work with. As an aside, I have also had my Volvo serviced at Fields Volvo (purchase elsewhere) and have had nothing but positive experiences with their service department. I definitely recommend Joe and the Fields team. read more

Jerry Marichal is the best service advisor. He is extremely helpful and always goes above and beyond to help the customer. I didn't buy my BMW at Fields but I will definitely bring my car there for service because of Jerry. read more

I want to update my last frustrated post about Fields by saying that Christian in the service department has been incredibly helpful when I have needed anything done to my car and really helped to change my overall initial perception of Fields' service. Thanks again for everything Christian! read more

The absolute worst place to take your car. I made an appointment for an oil change, and I waited 2 hours and they never even touched my car! It was a Sat and I had another appointment at noon. They offered no apologies. Do not go here! read more

It does not get any better than Field's for service. I work with Christian Csavoy. He is always there to help. Goes way out of his way! I have never once thought I am in the wrong place. Once you get the car, the service will make or break the dealership. I will be a client for life! read more

You cannot find a better car dealer than Fields. Jerry in service in particular, is why we buy are cars from this dealer. They are crazy about great service and it shows. I often think about buying a car other than BMW but I cant imagine not going to this dealer. Brock is our salesman, Jerry is our service guy and all these other posts that are less than a 5 star, you people are out of your minds. It is as good as it gets here. read more

I couldn't open glovebox in bmw330CI convertible, something was wrong with the lock. I called them if they have time to take a look, coz I didn't have appointment( I had my house key and wallet in glovebox locked). In 1 hr and 15 min they fixed it, washed and vacuumed the car. Service was perfect , and the price was reasonable, as I read on forums other bmw owners with the same problem were charged 2-4 times more than I paid. Thanks. read more

Brought our new BMW into Fields for the first service. Mechanic forgot to replace nut in oil pan and all the oil flowed out. Car shut down while driving and would not start. Fields admits the mistake, but refuses to agree to repair any engine damage that results. Fields erased all the codes from computer. BMW USA states it is Fields responsibility. I would caution purchasing or servicing a car from an irresponsible dealers such as Fields. read more

I cannot say enough about the service and quality of Fields. As a young professional and first time new car buyer, I have to admit I was somewhat intimidated about the whole process. After shopping around at a few other "not so friendly" dealerships in the area, I stopped by Fields on the recommendation of a friend. Although it's a little out of the way from the city, it's well worth the short drive up 94. From the minute I walked in the door I felt welcome, appreciated, and never pressured. A few days later, I took delivery of my amazing BMW, right on time, and THOUSANDS less than other quoted dealerships in the city. Be sure to check out Fields and their 5-star service, you (and your wallet) will be happy you did! read more

My BMW battery lost its charge during the sub-zero winter season. With about 100 other cars that had similar problems (and less than friendly customers) Jerry still maintained a postive can-do attitude and did what he could to get my car serviced as fast as possible. The tech stayed late to finish my car so I could drive it home that night. Great service and very friendly .. even when customers were super grouchy! Cost was under $500 for battery and programming. read more

Purchased from Field's years ago but they've changed. Was looking into a certified BMW. Cut a deal with one of the brass by phone late one evening but when I called his salesman at opening the following morning to put a deposit down he'd already taken someone else's deposit. Never even heard from the brass again. Stick with Kanuz or Motorwerks. They still care. read more

Our buying experience at Field's was exceptional. Jay Marks was extremely helpful and knowledgeable. No pressure, no vague promises - just facts about the cars we were interested in, pricing, and service options we might want to consider (or not). Followed up after the sale & invited us back to get us familiar with the accessories, blue tooth etc. Did I say knowledgeable & no pressure? Highly recommend calling Jay if you're looking for a pleasant and professional car buying experience. read more

Great service, especially compared to other dealerships in chicagoland.

Customer service at this dealership is terrible. Made an appointment to purchase a vehicle and was kept waiting an hour and a half before even getting in to see the person signing the contract and handing out the license plates. read more

Fields BMW is one the most customer service oriented car dealership we have ever had the pleasure to do business with. Herbie Gaines is a quintessential salesman. He was very patient and considerate as he worked up several different options to reflect our budget limitations. And he came up with a winner! We highly recommend Herbie and Fields to anyone shopping for a BMW! read more