Great sales experience at this dealership. Findlay is on the other side of town from where I live but it was worth the drive. Smitty, my sales consultant was professional and very easy to work with. The indoor showroom is great especially in the desert heat. read more

Horrible service. My mother bought our Cadillac SRX last month and we're already having issues with it. Our family went to Sams club to pick up a few things and the battery died. She called AAA to get some road side assistance. The AAA technician who came to change the battery noted that the battery should have been changed before they sold us the vehicle. In fact, he encouraged us to take a picture of his reading. If Findley Cadillac completed the test/inspection as they said they did, the reading would have noted the battery should have been replaced. Then my mother contacted Findley to find out why our battery died a month into us having the vehicle. She spoke to Sharon, the director of customer service according to their website. Sharon was curt and condescending. When my mom asked about the 27 point inspection and why the battery wasn't noted, Sharon said I don't have some sort of magic "crystal ball" that can tell you these things. I guess it's okay for the Director of Customer Service to speak to a 55 year old woman as if she's a child. Poor customer service indeed. They'll sell you anything, kick you to the curb, and then treat you like trash. Highly recommend you seek your next vehicle elsewhere. read more

Findlay Cadillac - The AAA technician who came to change the battery noted that the battery should have been changed before they sold us the vehicle. - Car Dealers Near Me - Henderson, Nevada

This review is a little overdue. This is coming from a first time buyer experience. Not completely sure what people look for into a really good sales experience at a dealership, but I feel like I was taken care of. First of all going into a Cadillac dealership at my age was intimating enough, but I just remembered I'm there for the Honda. I did feel a little bad going in there on Halloween night, but they were they working and I'm glad I was able to give them business. Things to note is that they will not lot let you test drive without insurance. I've been to several other dealers that do allow the test drive without it. So I was pretty much all the way though the buying process before actually getting to test drive the vehicle. Something I did appreciate is that since I did but have my paystubs physical, Steven (salesman) let me use his computer to print It out. Also Chris (Finance Officer) was very patient as I took the time to look through my notes I brought along to make sure I was getting the best deal. After taking all the time to really study my contract and to do all my math, I signed away and took home my new (to me) Civic. I appreciate the team at Findlay Cadillac for being patient with me and treating me respectfully. doubt I'll buy a Cadillac in the future, but if you are, I would recommend these guys! read more

Findlay Cadillac - Car Dealers Near Me - Henderson, Nevada

The service at Findlay Cadillac is exemplary They truly go out of their way to make sure the customer is satisfied The service dept is great Trevor Trombley is awesome - go see him if you need anything ! Very knowledgeable and goes the extra mile to ensure you are happy Brian Austin helped us after our Cadillac was broken into and the side window was busted in I was very upset but both Trevor and Brian were very compassionate and helped me get my window fixed They even cleaned up the broken glass in the back seat read more

Recently purchased a vehicle here. Salesmen was very helpful. Made it painless as possible

So for my husband's 23rd birthday gift I had bought him a 2012 Dodge Charger here for an astonishingly great price! With a 0 down payment & 4 years of financing, it was a steal! The test drive went smooth. He's so happy with his new car! It came in great condition, I was given the car's history & no problem occurred when I had asked for it. We haven't come across any problems yet for the whole month that we've had it. (It's more than usual a dealership sells a used car with temporary fixes just to be presentable to buyers) that wasn't the case with them & I am glad! Thank you to everyone who has helped me out for I am a person w/ 0 knowledge about chargers. More than likely will be buying our family car from here as well! read more

". . . an exceptional salesman, Steven Hoffman."   My husband and I decided to look at XT4s while having our Escalade serviced at Findlay Cadillac.  I'm so glad we did.  We met an exceptional salesman, Steven Hoffman.  All of the staff were very professional, friendly and courteous, but Steven was really great.  We can see why he works at Findlay as he was not only very professional and helpful, but also a real pleasure to deal with as well.   He did not pressure us at all and even though we were not planning to buy a car, since we had recently sold my car we needed one and Steven made it easy and enjoyable.   We're very happy with our XT4.  Not only do we feel we got a quality car and a fair deal but we also know we will be going back to Findlay for future service and help from Steven when we need a new car.   We were also very impressed and pleased with Chris Martinez who helped us with financing and loan documents.  He too was very knowledge and professional and a real pleasure to work with. Connie M. read more

I just took delivery of a used SUV purchased from Findlay Cadillac - easily the best car buying experience I've ever had thanks to Steve Hoffman and Chris Martinez. I live in Maine so this wasn't a straightforward "walk in and sign paperwork" type of transaction. Steve went out of his way to take FaceTime videos, patiently answer interstate sale questions, arrange paperwork, and liaise with shipping companies, all in short-order. He even came into work on his day off to ensure the vehicle was loaded properly for shipping to the east coast. Chris was highly responsive and knowledgeable about the financing and transfer paperwork, too. All friendly, straightforward guys. It doesn't get much better than that. read more

Apparently my last post wasn't specific enough and Yelp removed it! Now I need to know where to complain about Yelp! Unbelievable. Eddie Cruz was responsive and this dealership deserves your business. Other dealerships are marking up Escalades and these guys did not. It didn't work out for us as we decided to stay local and buy a High Country Suburban in San Diego. Do I need to be more specific, Yelp??? :-) read more

My husband and I wanted to share our amazing experience at Findley Caddilac. We met "LJ" who made our buying experience just incredible. He's honest and forthright. No games were played. By the time we drive off in in our new car, we had met the entire staff. We highly recommend Findlay Cadillac and especially "LJ". He not only was our Salesman but became our friend. read more

Findlay Cadillac - "LJ" and Amy - Car Dealers Near Me - Henderson, Nevada

I had a great experience buying my car from Findlay Cadillac. Steven Hoffman was awesome helping me with my purchase he made it very easy. I recommend Steven Hoffman in sales and Daniel Botta in service both of them are very helpful!! This dealership is A++++ Thanks again read more

This place used to be 5star awesome. Just took my car in for oil change. Why do I have to beg to be helped? They'd rather walk past me than simply acknowledge that I'm standing here never mind that I clearly pulled up in a Cadillac and most likely am there for a reason. Post pandemic they are a shot show. Next car will be from a competitor for sure. Not sure what's going on but they need to get it together. I do NOT recommend this place. read more

Brought my 2015 Srx in for an Oil change, Blair Pickett was very helpful, Also needed a scratch buffed out. Mike Hall took care of that quickly. While waiting spoke to Jason Clouse about our extended Warranty. after checking into it, he brought it to Scott Trombley. Scott Took care of it instantly and we are so Thankful for his help. Thank you very much Findlay Cadillac!! read more

From the moment I talked to you guys on the phone to the moment I drove off the lot with my 2014 xts I felt like you guys really cared. Thanks Ricardo and your team . Love the car read more

Findlay Cadillac - Love my 2014 xts - Car Dealers Near Me - Henderson, Nevada

Steven Hoffman is a outstanding salesman. i was under pressure having my family drive in and help me pick out a vehicle in one hour, he found the vehicles i wanted and had them washed and ready to show as quickly as possible. i recommend Steven to all you cadillac lovers out there, Thank you, Stephanie Finch read more

My salesman was Steven Hoffman. I highly recommend him and the dealership. He helped me to find my dream car after many test drives. He was very patient! read more

Steven Hoffman sales consultant was the BEST! Very helpful, listened, made sure I was completely happy and sold me the car of my dreams. Great character, energy, and honest! I will be referring others to purchase a car from him. Thank you Steven read more

All I have to say is Steven Hoffman a hero in civilians clothing. Made the whole process of purchasing a car easy and fun. I felt like I had the full VIP treatment even though I was not there to purchase a top of the line Escalade. He was very knowledgeable and patient with all my questions. I will most certainly be going back to see him when it comes time for me to get a new vehicle. He certainly did put a dream in my driveway! read more

We had a great experience buying a car with Findlay Cadillac. Theresa Caruso was an awesome sales consultant and made it very calm and easy with no push to buy anything. We took a test drive and settled on a car and she set us up with Cliff Smith, Finance Manager who was equally amazing! I highly recommend both of these two individuals if you want a calm, relaxing and positive experience when buying a car. read more

I had a great ễxperience with Otho and Chris P veery friendly will shop hêre again! Thank you Otho!

This is the best dealership in Las Vegas. I just arrived in town from week long business trip. And our XT5 had a slow leak on the rear right tire. I couldn't find the cause, so I called Findlay the person I spoke with in service said bring it in and we will take a look at it.. now I didn't have an appointment or anything. I arrive and within a few minutes Bryan Austin advises me that not only do I have a nail in the rear right tire but I have two nails in the front tire. Bryan tells me I have two tires in stock and should have you back on the road in an hour or so. If that's not service then I don't know what is. Findlay Cadillac is by far the best dealership in Las Vegas. I know I started with that. From sales to service to parts. I would recommend Findlay to anyone looking for a Cadillac. read more

Beautiful facility, friendly staff, and great environment. I refer all my friends and family here. Their service department is 5 star and will take care of any GM brand vehicle. You can feel confident in buying a car here. You will love the service and the product. I have personally leased 5 vehicles here. read more

These guys are seriously the best! They made the process fun and easy! Super great people that do an amazing job at all they do! You can really tell how genuine everyone is and how much they care! Thank you Cody for making the car buying process great! read more

I wish I could give Findlay Saab 0 stars but yelp made me put at least 1. I was coming for a smog check and had a coupon that was sent to me from Findlay. I called to verify it would be honored as I was driving across town to the dealership. The operator connected me to a voicemail first. Then I hung up and called back. She tried to connect me again but disconnected me. Then I called back again and I told her maybe she could help me so she asked what I needed. I started telling her and mid-sentence she just said "oh, hold on" and put me on hold. She came back and I said "please connect me with an actual person, I don't care who it is. I just want to talk to someone other than you." I was told by the cashier the coupon would be honored. I arrived in the driveway and the service writer approached me with an arrogant and condescending tone. I told him I'd like a smog check and he said those guys are out to lunch and wouldn't be back for 45 mins. I said I'd wait. He proceeded to act superior. And said he wasn't sure if the coupon would be accepted. I told him I spoke with Melissa the cashier and he said "oh, well I'll look into this." Well I say ...I will NEVER EVER drive 30 miles to get to this dealership again. I would actually drive 30 miles out of my way to go somewhere else even if I was across the street. read more

This has to be the WORST DEALERSHIP EXPERIENCE EVER. I was looking for a decent used car for commuting but wanted something a step or two above your typical commuter and I didn't want to pay more than $12,000. After showing us rundown beaters we were just ready leave. Suddenly they had someone trade in a 2005 Cadillac CTS just moments before that they said they would pass on to us for $11,500, or it was just going to go straight to auction. They wouldn't haggle on price and said they wouldn't resell a Caddy with a lot full of new ones, so it would just end up at auction. The CarFax came back clean and they had a pretty extensive maintenance history, so we jumped on it. They "went through it" and said it was good mechanically (this only took an hour) and off we went - sold as-is. A few weeks later I'm checking tire pressure and notice the are THREE DIFFERENT BRANDS OF TIRES. That's weird enough, but ONE OF THE ODD BRANDS WAS TWO SIZES LARGER THAN THE OTHERS. I had been noticing that the steering got wonky in turns taken at speed, and here is why. So $700 later.... Just shy of 11 months from purchase the car goes into a "DISABLED MODE" as I'm driving and completely dies. No power, nothing. I figure the battery just crapped out, so $250 later I'm cruising again. And then disabled again. And dead in the water again. I tow it to Findlay thinking okay you guys owe me one. They tell me it needs a new alternator for $300, oh and by the way your engine mounts are busted and you need a rear diff mount, and you need a new airbag sensor too. All together it was going to cost well over $1000 to get it right again. I complained to the service manager to no avail, and had my father-in-law ( a Mercedes GM in Reno) who knows the Findlay family, call the GM at Findlay Cadillac. The best they could do was give me 10% off labor! I had them put in the alternator since it was already there, as it would have cost me more to tow it to my own mechanic. So ANOTHER $750 later.. APRIL 2015 - Recently on one of my long distance commutes the car begins sputtering and lurching and the 'transmission' light comes on. It also starts to rattle something fierce when I push the accelerator. It gets progressively worse until the light begins flashing as I limp home. The computer codes it's throwing are for nondescript emissions and CPU communication problems. I had to take the car into the dealership for a GM recall on the ignition anyway (there's a confidence booster), so I limped it down to the dealership. They performed the recall and supposedly ran diagnostics, and told me they couldn't find anything wrong with it! They stated it drove fine for them, and bring it back if it acts up again. Well, pulling out of the parking lot it sputters and hesitates and rattles just like before, but there is no way I'm taking it back in to them. I happen to stop on the way home for a quick oil change and as I'm pulling out of there I notice the rattling is gone. Amazingly, so is the hesitation, and it pulls out of there like a racehorse. It's not saying a lot for Findlay when their GM certified techs can't find a problem with one of their own models, but the oil change guy at Terrible's fixes the problem, however inadvertently. (SEE NEXT UPDATE) JULY 2015 - So it's three months later and the car starts acting up again. Same thing as before. I take it to my own mechanic who found the car severely low on oil - it holds 5-6 quarts, but only had 2 quarts in it. This is only 3 months after my oil change! it's not leaking oil, just BURNING IT UP on my long commutes. My mechanic says this is why the car is acting up as well, because the Variable Valve Timing uses oil pressure to advance and retard timing. No oil = no oil pressure, which throws everything out of whack. THIS NEVER CROSSED THEIR MINDS AT FINDLAY CADILLAC? Even looking this up online one finds the first thing they advise checking is oil/oil pressure. Apparently I was just lucky enough to take the car in for an oil change three months ago, or Findlay would have just let me burn the engine up. Now I have to check my oil at EVERY FILL UP just to make sure I don't TOAST the engine. THANKS FINDLAY CADILLAC. Also since my last update, the SPEEDOMETER STOPPED WORKING, something wrong at the instrument cluster. Apparently these go out all the time on GM vehicles. My mechanic also found the TIMING COVER LEAKING OIL and the DRIVE SHAFT SUPPORT CRACKED, and it still has the same BUSTED ENGINE MOUNTS, BUSTED REAR DIFF MOUNT, DEFECTIVE AIRBAG SENSOR. $1600 INTO A CAR I JUST BOUGHT LESS THAN A YEAR AND A HALF AGO AND IT STILL NEEDS ANOTHER $2000 OR SO TO BRING IT UP TO SPEED. Needless to say, I'm DONE with Findlay Cadillac. I'm not putting another dime in the Findlay family's pockets.So heads up Cliff Findlay - your sales and service departments at Findlay Cadillac need some serious remedial training, not to mention your entire business practice in general. read more

Holy Crap! When I bought the car, I was very clear with Findlay Cadillac that I was buying a car that I could take to go snowboarding. I told them I was looking at Subarus and Audis. I said I would buy ski rack stuff later in the year, and wasn't worried about it now. Well.. It turns out the car I bought doesn't have ANY way to get gear to the snow. There is no tow hitch to put a rear rack, there are no roof racks available, and there is now fold down seat in my car. I just bought a $40k vehicle for snowboarding that can't actually take any gear to the snow. read more

Great customer service. They found just what we were looking for and a cost we could afford. Very happy with our new vehicle.

The sales team are dishonest. They'll tell you one story then as time goes it changes again and again, also depends on who you're talking to. No interest in negotiating, that's what car buying is all about, the art of the deal. I try to support local businesses by shopping local, but honestly I got a better deal over the phone with a Cadillac dealership out of state. Shop around before you think you're getting the best deal here. read more

Just got my dream car at Findlay Cadillac in Henderson. Brandon Cruz was our sales guy - super nice, extremely knowledgeable, with no high pressure. If you go, ask for him!! #findlaycadillac read more

1 YEAR UPDATE.. GARBAGE!! These cars are not made to last, after a year the car feels like it's falling apart. Everything rattles and car feels very loose. Suspension issues, battery issues, belt issues, electric issues and these certified GM techs are a joke! Every time the car went in for repairs it came out with another issue linked to the original problem that it went in for almost as if it was done on purpose to keep you coming back. Again these GM techs are a joke along with my rep brian a. My service rep and tech were the worst experience ive ever had trying to deal with my car. They do not fix the problem correctly the first time instead it's some shady work done by some shady tech in hopes the customer doesn't notice. They'll tell you they are installing new parts but they'll install used parts. They fix a problem and 2 weeks later the same problem comes back. For every issue that was handled by findlay cadillac it's needed multiple visits back for the same problem to get it some what resolved. Techs are careless they left scratches on my interior parts and installed interior parts incorrectly, not to mention the bolts and springs left behind in the car which I'm guessing was from a repair that they forgot to put the parts back in. I'm disgusted by this location and service. will simply take my business elsewhere. You want luxury buy an AUDI! read more

Came by to check out an Escalade for my father, spoke to Derek and I must say he did a wonderful job presenting the entire demonstration. Very knowledgeable and informative, unfortunately we did not end up purchasing but this was a wonderful experience through and through. We appreciate him and the Findlays read more

I just got a new car from here! They were super attentive, got me what I wanted, and were in the 'ball park' on price. Also, they were very willing to communicate via email which is awesome for me, since I'm always working and on the phone. Here's the guy I used Cliff Smith Internet Sales Manager Findlay Cadillac-Saab cesmith@findlayauto.com read more

My experience here was the best I have ever had getting a new car. Not only did Me and my husband get a awesome new Cadillac SRX , but the staff was by far the most professional and friendly. Rick Natalino made sure we were well taken care of , as well as John, Robert and Amy who all played a part in making our experience a pleasant one. Me and my husband live up in Summerlin and we did go to another dealership before going to Findlay. Do yourselves a favor, don't waste your time like we did- it is worth the drive out to go to Findlay. You will be treated well and have a great experience with professionals. I love my car!!! Thanks Findlay! read more

I cannot say enough positive words about some of the folks at this dealership; specifically Sales Manager, Bryan Olsen. In almost 30 years of purchasing vehicles I'm not sure I've met a more genuine, honest, go getter in the business. Bryan went above and beyond to make sure our vehicle was taken care of when a small warranty issue arose, and made sure that no detail was overlooked when it came to shipping the vehicle cross country. He is a true professional and represents this dealership well. We will be back. read more

I could not be more pleased with how I was treated here. I was here from out of town and the team Sharon and Greg got me in, gave me a loaner and got me in to see what was wrong with my Cadillac XTS. What turned out to be a minor issue that would require a special order part that would exceed my stay in Las Vegas, will be deferred to my home dealer. Moral to the story, I didn't buy my car here, I don't service my car here and the treated me like family. Findlay Cadillac is a first class operation and just like Doug's Cadillac in Seattle and Royal Cadillac Tucson. You are the reason I proudly own three Cadillac's. read more

I went to the Findlay Cadillac dealership in Henderson Nevada with the good possibility of trading in my 2011 Ford ranger for a 2011 Cadillac coupe that I saw on line. I am in the customer service business, and offer the best experience with our customers at Cashman Equipment. I know without happy customers we would not be in business for over 80 years. With that being said I know what customer service is all about, and was hoping for the same kind of service I offer to our customers. Not only was my satisfaction for customer service met, but it was exceeded beyond anything I had hoped for!! Pete Finklea whom I cannot say enough great things about was my salesman on this transaction. Pete is a sincere individual who cared about me, and not just the sale of the vehicle. He knew what needed to be done in order for me to be comfortable with the whole process. He worked with me to give me what I consider the ultimate deal to fit my budget!! I am buy no means a wealthy person, but Pete made me feel like I was a million dollar customer, and I cannot stop grinning from ear to ear with everything he did for me. I know I got a great deal and I am pretty sure Pete did not make the sale of the century with me, but his importance of putting his customers first should be commended with high praise, and hopefully monetary value as well. I would also like to give my highest regards to Jennifer Jackson-Parvari the sales manager that worked with us to provide me such a wonderful experience!! I truly believe without her expertise of this company, and her position held none of this would have been possible. Deep down I know she cared about my needs, and did everything right, to again make me feel as if I was the best customer to have ever come thru your doors. You are very lucky to have her as an employee within your organization. The last person who I believe is also an asset to your financial department is Cliff Smith. His patience with me and ability to answer all of my questions with ease was remarkable!! Again you have wonderful employees who know what EXCEPTIONAL customer service is all about!! Along with everything that was done for me I am so happy with my new car. I take that back I am ecstatic about it, and look forward to the years of enjoyment I will get from it. I will recommend anyone who is looking for a new or used vehicle to first visit your dealership as it was an amazing experience, which cannot easily be found anymore as a consumer. Thank you everyone!!! read more

Very disappointing service, my 2016 Escalade Platinum has been to the dealership about 4 times for vibration/shudder issues. They performed a transmission relearn which didn't work. I was then told I had 2 bent wheels, so I got new wheels, and the same issue continues. Plus I got the old wheels checked out and ofcourse they weren't bent. I take my truck back to the shop, I go pick it up and noticed 2 of the new wheels I bought were damaged. I'm still waiting on the fix for that, its been over 2 weeks. Back to the vibration I been reading the issue is the torque converter, I can't even get them to look at mine I'm still getting the run around. The service guy Brian continues to lie to me, he never calls when he says he will, I was told the service manager looked at another issue I was dealing with which wasn't true because when I went to show them the damage to my wheels, Brian was explaining to the manager about the previous issues I was having, the same issues I was told the manager knew about already. My ac condenser started leaking, it was repaired under warranty, a month later coincidentally my ac compressor went out $1600 later its fixed. So my truck still shakes, my wheels are still damaged, I been lied to, there is more but I think I said enough. This is my 1st review ever i hope it helps someone trying to decide on vehicle or dealership. read more

Mike in service is great. No bs just gives you your service needs and costs and lets you decide what to do without pressure.

This is my 10th Cadillac and the second time I have owned an XLR. Can't thank John Saksa enough for letting me know he had one in stock. I called, said I wanted it, worked the deal on the phone, walked in signed my papers and rolled down the highway with my top down! Thank you Jason getting the paperwork done so quickly! read more

Findlay Cadillac - Our new 2005 Cadillac XLR from Findlay Cadillac! - Car Dealers Near Me - Henderson, Nevada

Have had my car serviced here for almost 2 years. Completely happy and recommend! Service Department is great!