The only setback being a client of this branch is the wait time. It's just a bit longer than other branches I had serviced my car. But, for me, their customer service is outstanding. That's the main reason I chose this my main store since I moved to Commerce, CA. I felt comfortable dealing with the staff right on my first visit. I will recommend them to my friends & relatives that live within the vicinity. read more

Very bad customer service Anthony and his manager are rude and don't care about customer service. Deserve no stars

Wasted my time over the phone telling me to go there and not letting me know they were slammed with customers..

Excellent customer service great prices w Technicians work will and fast they are under good management highly recommend read more

Good morning today is January 28th, 2024. Today I had brought my car to get its front tires replaced. I had booked a appointment the pervious week to make sure it's quick and easy. As I get here I noticed I was the first one to walk in and be helped out, Exactly at 8am. They then took my keys and I guessed started working on my car. 3 other people walk in couple mins later. Even a guy 30 mins later had walk in after me with a flat and still got his car before me. At this point I'm confused. It's already 9:20 am and the lady that came in after me even left as with her car. I'm trying to think like ok maybe I'm over reacting. But no I think I actually not, how u telling me a guy with no appointment, and a flat tire got his car first then me. You would think I would have priority right? Well I guess not here. Keep in mind I was only getting the front two tires replaced. It really take an hour and 30 mins for me to get two tires replaced. Just crazy to me. Sadly the only reason I bring my car here is because of the warranty I have on the tires. I would have to try a different Firestone because this one ain't it. read more

Came during the week they could not take my care, made An Appointment for Sunday get hear called first they said they would take me showed up at 3:15 had to wait to be checked in left my car come back 1 1/2 hour car was not moved came to complaint they say sorry but still did not take my, after my yelling, they finally took the car at 5:00 Now it's 5:10 now my car is ready it took them all about 10 minutes to do alignment check the air in my tires, and they kept it for hour and a half they worst service ever , not even sure if it's even done properly, read more

Horrible service. My truck sat there for 2 days and they couldn't even do my brakes and oil change. Ended up taking it to another spot. Wouldn't take my cars there again. read more

I called Firestone Complete Auto 9:00 AM to make an appointment to get a tire repaired/ replaced. I told them I would be coming on my break. The gentlemen that answered, said, " no problem, I have you down for the appointment. I arrived to an empty lobby, and they apologized (not sympathetic) and told me I'd have to drop it off and there was 2 cars ahead of me. I can clearly see why the place was empty if customers and tech's. I arrived at America's Tire where they handle you professionally and always take good care of you. Be advised. I am unable to give zero stars. read more

I don't know about the other reviews on here, but it was my first time here, since the Cerritos location closed and I've got to say my visit was pretty good. I made an appointment for Saturday morning and walked in- empty waiting room and stood around for a couple minutes until I was greeted by Olmes. He was very friendly and we got to talking about Kobe and all the other stuff going on in the news. 1.5 hours later and I'm back on the road. Faster service than Cerritos and same great customer service. Glad I came, you should too. :) read more

Anthony (Customer service) doesn't know anything about Firestone services nor parts of the vehicles. Poor guy, he shouldn't be answering phone calls and should just be assign to where he's more knowledgeable. Very polite though but must be assigned somewhere else. read more

I have Firestone lifetime Wheel alignment on my vehicle. I scheduled an appointment with this location for another alignment. It seems to me that they tried to avoid doing the service because it would not generate any income for them. The first excuse was that their system is down and they wanted me to get my original receipt as proof of the lifetime alignment. Then they said it would take several hours to complete despite having an appointment. It's very unacceptable. read more

Be careful everyone! They charge you for everything but do nothing. As a woman, I have to be super careful with places like this. I called and the guy that answered seemed okay. I got There and he still seemed okay. 3 hours later for two new tires and an alignment, nothing was done correctly. My Tires were all off. Back two super low on air and front two were so full I'm surprised they didn't burst. I go back... angry.. and they guys in the shop were laughing like it was funny. I paid money for a BS JOB. I'm still very disappointed at their lack of service and respect for customers and our hard earned money. This place is awful. SCAMMERS! read more

So I had a 3pm appt on 9.11.20! Worst experience of my life (should've heeded the reviews For Firestone in Downey off Lakewood at the Stonewood ShoppiyCenter. I arrived at 2:45 to check in with all my info. They pulled my car into the port at 3:45 so I figured my car was being worked on. I was told by Priscilla that I should be done before 5pm. Naturally at 5:10 I checked on my car and saw it on the lift with no one under it. Thinking it was done I question if it was in fact done and I was told there was only ONE mechanic which infuriated me as Priscilla neglected to tell me that and also I was told it would be another hour. Had I known I could've made an informed decision as to whether I wanted to wait for hours to have the job completed! So I asked that my under carriage be put back on and my car and lowered so I could leave. I had already been there for just under 3 hours by the time I was given my keys to leave!! Those are hours of my day that I can never get back. I informed the guy at the counter (with quite unladylike like choice words) that customer courtesy is crucial and that something like that should be told immediately so that a customer can decide to go elsewhere instead of wasting time. Instead they chose to have a bad review by not doing so. HEED MY WARNING AND STEER CLEAR of this place as so many have warned before me. It's real, the bad customer service and lack of courtesy! Annette B. read more

Firestone Complete Auto Care - Home - Tires Near Me - Downey, California

Stay away. If you're looking for a get away from the fam, by all means come on down. If you value your time and family, stay clear away. Here at 830 for a 9am appointment and I'm still here at 1pm. Makes no sense. I could've gone to a local gas station mechanic and been out in an hour. NO BUENO!!! read more

-Incompetent mechanics (Was initially thought "Scam Mechanics" but still think they are) -Dirty service (Mechanics leave grease marks in your interior) -Subpar work -Dishonest employees I went to the dealership and was told there was a slight leak coming from the lower control arm bushings and was told to replace them within the late of 2021. They said it's not a major problem right now and it hasn't even been a month since they told me that. So when the dealership quoted me a price I decided to go to Firestone for a lower price for the service. I get the work done and about a few days of driving I hear and feel snapping noises coming from the wheel. Now the entire control arm is damage (it was fine according to the the dealership and when I was driving it). And now they're trying to tell me that it I need to replace (pay for) the whole control arm. BULL$#!t!!! I don't think they properly installed the part on the vehicle and this is the result of that and they don't want to repair their damage. OR They were tinkering with something else to go bad so they could keep me coming in for repairs. DON'T COME TO THIS (DOWNEY) LOCATION! Part 2: So they just called back. And now they're going to repair the control arm. IT WAS THE MECHANICS NEGLIGENCE! -this happened the same day I posted this (also day of service): Saturday April 4, 2021 read more

My friend recommended this place and it did not disappoint. I was impressed with the customer service offered here. I was helped by Priscilla and she made my trip worth it. She made me feel welcomed and she got my car to me within the time she stated. She offered me advice and let me know exactly what I needed during my next visit. She cares about the customers and I am definitely coming back because of her! The only issue I had was with their waiting area. They need to purchase new chairs for their customers. They are not aesthetically pleasing and they seem to be falling apart. read more

Had an appointment to repair one tire these guys couldn't find the nail and told me there was nothing wrong with the tire took about 4 hours just to check for one tire decided to look at the tire myself and found it right away. These guys are horrible. Couldn't even adjust all tires to the same PSI. read more

This place makes no sense !!! You set an appointment to get your breaks done and when you go to get them done they can only do the inspection so you can come back the next day to get them done. What's the point of making an appointment if they ain't going to get it done. read more

No point of making an appointment and getting it confirmed. Had a confirmed appointment for 2pm, showed up at 1:30pm and was told my appointment was at 3pm and my car would be ready by closing time. The employee didn't even want to see my confirmation email for 2pm and I was to wait for my car. Why even have an option for appointments? read more

I brought my car here just to get a simple oil change but but I got an alignment and tire rotation. When I got the bill they were trying to charge me a $1000 they were including all this extra stuff like infinity alignment which was a 199 which I didn't even ask for. I stepped outside to my car to check to see if my tires were moved and I purposely wiped one rim down and left 3 of them dirty. It was getting a tire rotation that means I would have seen fingerprints all over the rims. Why did I see that all 3 were still clean and the one tired that a wiped down was still in the same spot but the Tech claimed that he had rotated all of them which was BS. I also had a battery guard that was supposed to keep my battery from leaking all they did was spray the battery with some pink spray didn't even wipe off the existing battery that leaked out they just sprayed it and charged me $70 for that. Which makes me question did they even do the oil change. Then I'm told my receipt will be out of my online account and I still haven't seen any copy of the receipt by online account to this day. It's the fact that I got a tire rotation and my tires were all the same spot is indication that these people are charging you and not even doing the work read more

I came in still with time to spare on the clock before they closed and I was turned away!! You never turn away a customer, you just don't know the need of your clients!! read more

Priscilla greeted us with excellent customer service skills. She was very informative and answered all questions. Her awesome personality and willingness to help encouraged us to reopen an old account and purchase new tires with lifetime warranty for a second vehicle. During our time there she was also multitasking by greeting incoming customers and answering calls with great etiquette. In my honest opinion, Priscilla deserves a raise with paid vacation and a free turkey for Thanksgiving and a tree for Christmas. Thank you Priscilla and Firestone Tires in Downey for a great experience. read more

Firestone Complete Auto Care - Tires Near Me - Downey, California

My last review wasn't the greatest, but I gave them another chance and I wasn't disappointed this time. I went there this morning without an appointment, because my truck was acting funny. The gentleman Anthony greeted me and got right to business checking me in. Not to long after Jesse the technician started looking at my truck. The manager Priscilla went over what they thought the problem could be and how to deal with it. I wasn't there a very long time and I thank you all for being courtesy and your professionalism. Plus a shout out to Nathan for saying sorry about my last visit, even though it wasn't his fault. Thank you all. read more

My weekly schedule mirrors the store hours so I was unable to make an appointment to have the tires I purchased from Tire Rack and shipped to the store installed during the week. I scheduled my appointment for 8 am on Saturday since I had to be at work at noon; I arrived at 8 and there was a line. We spoke amongst each other and some of us had appointments and others were walk-ins (not that anyone asked or it made a difference in who was serviced in what order) and it took 45 minutes to even speak to someone about getting my car checked in. I spoke to the front desk individual - who was polite and trying her best to keep her cool with the line growing in front of her - and she advised me it would be a two-hour wait. I was only having two tires installed which takes no longer than 15 minutes but I called an Uber and went home to wait for my car. I didn't receive a call until 12:34 to advise my car was ready, I got there at 12:47 and did not get my car back until 1:30. I lost an entire day's pay and didn't even get so much as a "we apologize for the delay.". I will vacuum the Sahara desert with a dust buster before I go back to this place for ANYTHING and I will actively inform people of how piss poor this service is here. read more

Paid for road hazard warranty, and they refused to patch or plug the tire under warranty. Even though the nail was within the center 1/3 of the tire. They just tried to sell me on purchasing a new tire which would run hundreds of dollars versus a free plug or patch. read more

Update: in Downey Firestone fuel pump changed and car broke down a week later in Encino. Over 40 miles away in 110 degree weather. No car from Monday to Friday and turns out the issue was the fuel pump. The Encino Firestone informed me that the fuel pump looked like it had been in my car for a long time. I took that to mean that it looked used. Can't really decipher that any other way. Did I pay 400 bucks for a used fuel pump? I don't want to believe that but this is coming from a fellow Firestone location. Btw I had to take an Uber back home and back to get my car which totaled close to 100 bucks. The Downey Firestone did pay for my Uber but it was a hell of an inconvenience. Buses suck. Update: Stellar customer service and amazing honesty. I was told by another shop that fixing my car would be double the cost I paid at Firestone. What an amazing blessing to find Firestone. Amanda is the sweetest brightest most caring representative that I know. Her and Juan are the dynamic duo of Firestone. I'm so pleased that Amanda has helped me in the past and this time as well. She deserves a raise and to be promoted. She is that good! I've done Yelp reviews for a while now and felt compelled to write this review after an exceptional experience at this Firestone. I have been to this location 4 times in the last 6 months due to my Jeep deciding to break down that many times (time to get a new car o guess). On 2 occasions I had a service agent named Juan help me out. He is very profession and seems to really love his job. Yesterday my car needed about 300 bucks worth of service done to it and had gone to pick up my car. Juan was there and was preparing my bill when he mentioned a promotion that was available that would save me 40 bucks. I hadn't known about this deal and Juan is such an honest caring dude that he searched for the deal and saved me 40 bucks. He didn't need to have done that and I wouldn't have known either way but he CARED and it did matter to him. He deserves recognition from management for his honestly and hard work towards his customers. I will go to this location again and that says a lot since there are other repair shops all over Downey and urge you to ask for Juan. read more

Amazing customer service! Chris was quick to help me out and explained to me exactly in detail what they were going to do to my vehicle! Furthermore, they inspected a screeching noise that was coming from my breaks. The team was able to fix it with no problem. My breaks no longer squeal! Got my Jeep properly aligned along with a set of new installed tires. Definitely coming back for future services. read more

Made an appointment for patch of a flat tire for 2:30 pm did not get my truck until 7:30 past their closing time. When I asked for corporate number to place a complaint the man continued to blame the morning staff Karen for placing my paperwork in a black envelope (means to do it last) rather that a red envelope. It took them 15 min to fix my tire and 5 hours to start of my truck. read more

Two stars because the service advisor did call to tell me that the vehicle maintenance company had approved the work as he promised. However I dropped the car off at 12:30pm and they didn't have it completed until 7:30pm. They had estimated 4:30-5pm. When I called at 6pm they told me it would be ready at 6:45pm. This place clearly does not understand the art of underpromising and over delivering. By the way, they only performed an oil change and changed 4 tires. This doesn't take 6 hours. And they had work order approval since 1pm in a Wednesday. read more

This place takes for freakin ever. Came last week to get a new tire and it went completely flat over the weekend. I filled it with air and came back in and I've been waiting over an hour now.. there are no customers here and you can clearly see techs in the garage just chilling. I went to go grab my keys to get something from the van and they saw that i was upset and finally one of the older gentleman that was previously just standing around came out to get my van. I guess if they're not making money they just take their sweet time? Still waiting on my van currently and its been back there another 45 minutes already for a tire check... no wonder this place has horrible reviews. Will update with the outcome and hopefully its not the rim as that should've been something they caught when replacing the tire in the first place. **Update** Just found out that it was a defect on the valve on the new tire they installed last week so they're replacing it.. i waited here for an hour and a half for them figure that out and they're still working on it. It's been about 2 hours now. Also, another customer in the lobby over heard and said he was here for the same issue with a tire valve on a new tire. Not sure if it's this Firestone center or the company in general but definitely will never return to this place. read more

Save yourselves the disappointment and go somewhere else. I didn't have an appointment, so I dropped my car off just before 9:00. I was told by Chris it would be ready by 5:00. Chris was honest and helpful, but he was off by the time I got there to pick up my car, so my review is about my experience picking up the car. I show up just after 4:30, and I let the guy know I was told car would be ready by 5:00...he looks at the clock and tells me it is 4:38...Ok, I'm 22 minutes early. Of course I'm asked to wait, which I did, only to be extremely disappointed. I have to say that customer service wasn't mediocre, it was ok, but as far as the actual work performed on my vehicle, well, I'd give it -10 stars if I could. My car has a front splitter, and sits low. I let the guy know, and was told not to worry, "it will not hit the ramps...." it did, and the technician acted as if it was no big deal. In fact, after noticing the car hit the ramp, he did nothing to avoid the same as he took the car off the lift, and scraped the front again. I got home and noticed a couple screws had popped off. I don't know how well trained the technician is, but the alignment is worse than when I dropped it off, and the steering wheel isn't straight now. Too much horsing around in the back, which forces people to wait for hours despite having appointments. Things seemed in order while Chris was there, but you can tell the environment is completely different when he is gone. They need more people like him running the place. Off to the dealer it is. I'd rather pay premium prices than go through this again. By the way, notice that not a single review had been addressed. Not sure who the owner of this shop is, but he/she needs to start taking these seriously. read more

Firestone Complete Auto Care - Splitter was scraped to hell when the technician drove my car on and off the ramp... - Tires Near Me - Downey, California

I called ahead for help and Priscilla (?) was great over the phone so I came in over concerns about tire pressure. Once there I waited several minutes for help despite it being a slow day. There was a lady ahead of me and Priscilla spent a lot of time just shooting the s*** with her as I waited and waited and waited for help. After considerably more time passed, she asked what my issue was. I reminded her that I called about tire pressure and was directed back outside to move my car to the service area. The tech was efficient and professional. No problems there. He determined that there was an issue with my tire and advised me to go back inside to ask for a replacement tire. I go back inside. Priscilla is still making small talk with the same lady. I waited. And waited. And waited some more. After a while, she acknowledged me. I told her what l the tech said and I told her the tire was under warranty . She then tells me after, waiting 30 minutes to even check in, that they might be able to replace the tire in question in a few hours. Ridiculous. I left. I understand that I was a walk-in with no appointment but there's no justifiable reason why it took so long on a slow Tuesday just to tel me I'd have to wait hours for a tire change. I hadn't even checked in for the 30 minutes I was there. How long would it have taken to replace a tire? At a garage that specializes in tires lol? Won't return. read more

I made an appt a week in advance to get my ac checked on my car. I waited 3 hours and decided to walk around the mall. After 3 hrs I came to check on the progress and my car was still parked in the same spot I had left it. I understand that the shop is busy. But why am I even making an appt with a 3. Hr window just to have it parked. Super disappointed. Don't waste your time here. read more

Simple oil change they say we ck all fluids liars next day i opened hood no windshield fluid at all and when i left i asked did you put fluid in oh yes we did . read more

I went in on 3/21 at 4pm with no appointment and the guy said the wait was 2 hours min so I asked him what about if I make an appointment how long would the wait be and he said an hour and a half max so I made an appointment for the next day at 4:30pm when I get there another guy tells me the wait is 2 hours and 45min min with an appointment what the heck with an appointment the time almost doubled!! This is the 2nd and last time I go here and waste my time. I went to the Whittier location and got seen and was home within an hour and a half. read more

Im make appointment online, when arriving the guy tell me don't have appointment! Where is posible i have a confirmation in my phone, the work is more faster. Thanks read more

Beware of this Firestone Complete Auto Care. I went into this establishment to purchase two Firestone tires, which were sold at a very competitive price, but I also got multiple sales pitches about work that was "needed" on my vehicle. I was told that my brakes were "metal to metal" when in fact, my front pads have 5mm left, and my rear shoes are at 2mm to 3mm. They are not anywhere near worn out. They also pitched multiple system flushes, most of which are not really needed. I was able to get out of there for just the tire replacements, but I wonder how many people are having unneeded work done. Beware. read more

My family and I have been coming here for YEARS and it's safe to say that they're losing they're touch. My car broke down Friday night and I wasn't able to get it towed 'till Saturday morning. I called ahead as my car was being hitched and was told to bring it right away and that they would have it all taken care of. My car wasn't even touched until Sunday morning!!!! They charged me for a $100 dollar diagnostic just to find it was a terminal on the battery that cost $24.99!!!!!! read more

Going in, I needed an oil change and also wanted to see if I needed new alignment for my car and two tires. I can visibly see why the front two tires needed to be repaired. I go in and I buy the oil change and also car care package that fully inspects whats going on in my car. Mind you, I have a 2017 honda accord with only 22,000 miles. This worker named, Olmes assisted me and said he will call me back after they look at what is going wrong. I go home and about 2 hours later they say that I def. need an alignment and that I needed the two tires. He said the total will come out to around 800 dollars with service. I was pretty shocked about the price and then said I will just get the oil change. When I come back, he was so rude. He didn't tell me what was wrong with the car and just said that I needed an alignment. The next day I go to another auto repair store and after looking at the car and doing some inspection, they said my car didn't need an alignment and just the two tires that came out to 200 dollars even. I later call the firestone store and the manager picks up. I verbalize my frustration and that this is why auto repair shops get such a bad rep. They try to swallow your money and esp during these hard times. I was so upset and am looking out for other people. Guys do your research and go to multiple auto repair shops. Just don't go to this one. This man Olmes really needs to get retrained on basic human customer service and decency. read more

This was my first time coming to Firestone and it won't be my last. I definitely got great customer service by Chris. I like that he was able to answer all my questions and give me genuine recommendations. It also helps that he used to be a mechanic, so that just makes him credible. Honestly if you want good customer service, people that know what they are talking and not just trying to sell you things, then go to Firestone. Ask for Chris. read more