Food is always great. However the customer service I received from the gentlemen made me feel awkward. Completely stale, and kind of snooty.. Look, I understand you make not like your job but at least try to not make others feel the way you feel. The cook, was a lady, and she was nice and made up for his lack of customer service. read more

The burgers are big and tasty. Ous were a little too greasy and the bun was soggy. Fries are good and fresh cut.

Best burger and fries i've ever had....burgers are fresh and juicy try it and you wont regret it!

my first time here. 13.00 for a burger sm fries and sm coke. not bad. but not phenomenal either. burger was ok even with ALL the toppings. fresh, home-style fries, kinda soggy, not my thing. There is absolutely no presentation here at all! I mean even at burger king at least you get a tray, here everything is tossed in a brown paper bag, the fries are "served" in a weird tiny paper cup but pretty much just thrown in the bag. I felt like a horse eating this meal, don't bring a date here. I will say everyone working here was warm and friendly and they serve free dried peanuts here, and the coke machine is amazing. The employees all have a friendly vibe. clean bright place too. read more

What kind of busness or owner would alow there GM to hire someone work for a week with very crapy training on that GM management teams part then let that new hire go with no reasion other then that GM's own personal feeling things might not work out over TEXT MESSAGE I might add. Like how can she even know that for sure with only 5 days working with that person and such crap training. Well if that is the kind of owner or busness this is good luck with a GM that only wants to hire her friends and family witch is always bad for busness i might add that is just asking for problems and has no respect or professionalism at all. Also good luck staying open when this store is not following the mask law when they are doing opening prep. The GM lets her friend workers take lots of free food home for their familys. If your not one of HER friend or family workers and you speak up for yourself or question her about something she looks for a way to get rid of you because its her way or no way again very bad for business. read more

Well the fast food order taker was fine, the food highly over priced. For over $30 we (myself and 10 and 6 year old) could have gone and sat down somewhere with a server for a better meal. Almost $5 for a grilled cheese... We stu down and the table is so wobbly the my drink falls over and the manager saw me wiggling the table after and just looked and seem to care that is was dangerous for his guests. My cheeseburger I ordered with ketchup, mustard, jalapenos and grilled onions...when I opened it it was covered with mushrooms. It wasnt busy and ours was the food being made, I dont know how the error happened when I read the ticket back to her to make sure it wasnt my mistake. The fries were ok, but not worth $5. I dont get the hype. In-n-out has better service, food is just as good and the price is a lot cheaper. You will never catch me at a 5 guys again. Just no value in it. The reason it didnt get 1 star was because the jalapenos and the fries. The rest was just what it was.... read more

What happened to Five Guys? I have never eaten at the Downtown Summerlin location nor will I ever again. I have never had a bad burger at the W Flamingo store. I'll start with my Little hamburger. The bun was flat and hard and a bit overdone on the inside of the bun. The bun literally swallowed the meat. The meat was only covered by half the bun and my burger patty was as thin as paper on one side. Also the most dried up burger I've ever had! It was inedible. A good thing that I ordered a little fries or I would have left hungry. The fries were good as usual. So I'm not sure if it's just this location or they changed the way they cook and prepare the burgers but I'd give them negative stars if I could. I suppose if you're a kid then the burger may pass the test but I'd recommend staying away from this location. Also the tables were all filthy and I had to wipe my own table before sitting down. It was 8 pm or so but still they should have enough help to clean the tables. read more

Greasy but delicious! The lettuce wrap burger falls apart and gets all over my hands but it's worth it.

Came here for a couple of burgers and fries, it is a "burger & fries" restaurant! it's 20 minutes before closing and the employee tells us they stop serving fries at 9:30!!! Shouldn't it be advertised that you can only get burgers and who else knows what the managers want to serve off the menu at whenever times they want? Even out of bacon, half hour before the scheduled closing time! if that's not terrible service, than I don't know what is!!! this is obviously not the best burger by all means by the "advertising" all over the restaurant!! at least be good at customer service, and serve what you advertise and on the menu during "posted" operating hours! The owner should really double check on how to keep a business going and instill that knowledge to his/her management! Customer Service should always be first on any successful business, everything else follows. If you're an employee and are so worried about cleaning out your equipment (fryers, etc) and want to go home early, than maybe it's not entirely your fault, but obviously your managers and of course the owners fault! read more

I came in because I felt like a strawberry milkshake and their strawberry milkshakes have a lot of strawberries, which I like. Not only did I come out with a strawberry milkshake, but one of the employees gave me a free bag of fries. Nice people! read more

If I could give this place no stars I would. I did an online order, and my fault, I accidentally hit for my burger to be made protein style - no bun. So as I continued my online order, I added that I would like lettuce on my burger. When I arrived at the store, they hadn't even started my order yet. That's fine, I'm okay with waiting, I'm not pushy. However, while waiting, the woman making my order yells my name. So, I approached her and she starts heckling me about my order, hands in the air, condescending tone, like she was purposely trying to make me feel dumb that I ordered my burger wrapped in lettuce with more lettuce on it. I apologized and said it was a mistake and that I would take my burger lettuce wrapped since she already started it and that she did not need to put anymore lettuce on it. Simple mistake, my bad. I went back to where I was sitting and I could still here her going on about my order. She was basically yelling about it to the other people working there and loud enough for the other guests to hear. She started to call my order "the order for the rabbit". It was so loud, that all the people working there were looking at me as well as the other guests. This continued for the next 15 minutes while I waited for my order. Finally my order was ready and I was embarrassed and completing shock that a guest would be treated in such a way. So, I picked up my food and right as I was about to walk out the door, this woman yells "go on and eat your lettuce Taylor!" I couldn't believe it. This treatment is horrific and I hope no one else will ever have to endure such behavior when you are a paying guest. Bottom line, I will NEVER set foot in a five guys AGAIN. read more

Ok heard the summerlin store head milkshakes,,not true. Slurp out of machine, the place was short staffed, dirty tables and floors. ran out of catsup had to use packets!! pass on this place. Go to Five Guys on West flamingo.they have it all(no shakes but ok) clean and excellent staff read more

AWFUL.... Price so exceeded quality I can't possibly recommend this place in good conscience unless you are filthy rich, obese and love lighting cigars with paper money just for giggles.... In n Out is a better value. The fries at Five Guys are great, but that doesn't make up for a 2.5x up charge. read more

This location I am currently sitting in is super super hot! It's nicer outside then it is inside! Personal opinion this is crazy! It's unbearable to even sit. Not coming here again. read more

Five Guys is great!! The large fries are only good if you have someone to help you eat them, or maybe 2 people. The bacon cheeseburger is my recommendation. They also have one of the new fountain/coke machine that has the digital display and wider variety of drinks read more

After hearing about Five Guys, I was glad to finally try it. The burgers are great!!!! I had lots of extra toppings on my burger, and it was done just right and did taste like mom's and dad's cooking. You can't beat munching on the peanuts while waiting for the burger -- great idea!! read more