I had my truck for an appointment today. Greg was our service advisor. From greeting to leaving the place, he was very pleasant with us. The other service staff was also very friendly. I got my recalls done today and another service done for my truck. I was in and out of the place quickly. They're very approachable and professional at this dealership. Happy with our services and will continue to come here in the future! Thank you Greg!! read more

I will never purchased car here again.I've been lied to about everything on the car. After getting my car the check engine light showed up, the intake hose were broken. The back up camera is not working. Every-time I call them like 10 times they won't answer my call. Your car will not pass smog. Bad customers service, unprofessionalism and they will always lied to you. I recommend to everyone not to buy car there. Don't believe anything they tell you when you're purchasing your car there. Don't leave a message as they don't return calls either. Hopefully I will be able to make a better review the next time I'm having problems with my car. read more

Will be taking my car here when needed, great customer service (Vinny) and fast turnaround!

There are, unfortunately, no NEGATIVE stars. To preface, Future Ford, Chrysler, etc., is an exceptional and iconic presence and, to be sure, one of the premier dealerships in each and every city that they serve. However, there is a nefarious, dishonest, and patently "used car salesman" ethos permeating the environment at the Fairfield Chrysler dealership. My particular experience with the individuals at that location was abysmally poor and lacking in any sort of customer care. Preliminarily, I live approximately 100 miles away from the dealership, but I found a vehicle (a 2017 Nissan Altima) that was reasonably priced, low-mileage, and perfectly suited to my needs. On or about May 14, 2022, a zealous and very motivated salesman (P-E-O-R-I-A, phonetically) contacted me regarding this vehicle and, after reviewing my credit information, enthusiastically directed me to "come pick up your car!" I was very excited to hear that I could simply show up at the dealership, sign some paperwork, then leave in a nice, previously owned vehicle. The person who was driving me to the location was, however, a bit skeptical, as he had, only a week earlier, driven me to Oakland, California premised upon a "SHIFT" salesman's similar promise, only to find that the financing that had been prearranged had been altered to the point that I did not purchase a vehicle that day, so my friend essentially wasted about 6 hours of his time. My friend listened to the salesperson while on speakerphone after I asked him if this deal was finalized and if I was pre-qualified and ready to roll. After driving for about 2 hours, we arrived at the location, met with P-OREO, and went inside the spacious, comfortable office to complete the deal. Interestingly, the vehicle that I was instructed to come pick up was 1) not on the premises, and 2) would not be ready for me to purchase until the following MONDAY. My friend, somewhat jaded and particularly keen at spotting shady tactics, was quite irritated by the turn of events. The salesperson, however, provided me with an "alternative" vehicle, a 2019 Honda Accord, that WAS ready to be driven off the lot for "about the same price." The only problem was that THAT vehicle was purportedly located at the Future Ford dealership situated in Concord, California, approximately 25 miles away. I wasn't at all upset by the turn of events, since the Honda promised to be a very attractive option. So, the sales-guy and I jumped into a car and headed down to Concord. After about 30 minutes we arrived at the Future Ford location. Unbelievably, the Honda Accord was NOT available - not even on the lot! Now, frustration and a bit of resentment began to surface, and I began to feel a bit "jerked around" by this awkward process. I DID, however, notice a very clean-looking 2016 Ford Fusion Titanium Hybrid Energi on the Concord lot and asked about IT as a possible "alternative." Amazingly, this vehicle WAS available, present, and within my "budget." I drove the vehicle back to the Fairfield location and set about purchasing the vehicle after only about 3 or 4 hours of non-productive, pointless, unnecessary time-wasting. What followed is actually the source of my wrath. P-Oreo (sic) had assured me that there was a charging cord that came with the vehicle when I asked him if I could get a full charge before driving off. Reluctantly, he hooked up the vehicle to the charger and the vehicle was almost fully charged when I left for home. My naivete in terms of dealing with the "used car salesman" code of ethics became apparent after I returned home, began to thoroughly inspect the vehicle only to realize that the charging cord "included with the vehicle" was nowhere to be seen. The following day, I contacted the slippery salesman and informed him of the omitted cord. He assured me that there was most likely an "extra charging cord lying around" and that he would send one to me toute suite. He further informed me that IF he was unable to locate said cord, I would have no trouble locating one at Walmart or some similar place and that the charging cord was an "inexpensive" item. Although he seemed almost as sincere as he was when he prompted me to come in and pick up my car, I DID decide to research his claim that the charging cord was "inexpensive." It should come as no surprise that this little parasite was LYING or, at the very least, in such a significantly higher income bracket than mine that a $200+ item was somehow "inexpensive." So, I decided to try to contact the rotund Lady bookkeeper who had been so very friendly as she directed me to initial here, sign there, all to the benefit of her and P-Oreo. Well, she took my call, and hooked me up with the sales manager, a Mr. Anguiano, who eagerly insisted that the cord would be "mailed out that afternoon." After about 8 or so days, I began to worry that, perhaps, these "honest" people had somehow overlooked this relatively minor task...tbc read more

These guys care. Bottom line. I had a terrible experience with Vacaville Jeep and Placerville Jeep. This dealership picked up the slack and took care of me and insured that the work they did was correct and complete. When others ignored me and did terrible work, this dealership stepped up and did it right. I have switched from my dealership of purchase to Future Jeep of Fairfield. If you are seeking a helpful and competent dealership, this is it. Tell Vinny, Damion and the Triple Black Trailhawk sent you. Safe travels. read more

Future Chrysler Dodge Jeep Ram of Fairfield - Auto Repair Near Me - Fairfield, California

I just want to let everyone know that Diego is the best around. He said me through so much pain of what I was going through with my car when everyone else let me down. He worked MIRACLES. I cannot thank this man enough. He is highly intelligent and extremely professional. Dodge Service is lucky to have him. read more

Great place to buy your next car. Just bought a new jeep and loving it. Honest and helpful. Just see Jim read more

Future Chrysler Dodge Jeep Ram of Fairfield - Use Jim for buying your next car. Great place to buy your next car - Auto Repair Near Me - Fairfield, California

I am a first time buyer and Future CDJR took good care of me. The Process went very smooth and didn't take too much time, all the salesmen are very courteous but i want to give a SPECIAL THANKS to Kenny & Grant they helped so much and made the process even better! Grant worked with me Very well and made sure they made this car MINES! Kenny was the main one keeping me updated all throughout the day before i got my car, He made sure it was detailed and cleaned just in time for me to pick it up! I love their personalities they are great salesmen. Also want to Give a special thanks to Greg, he was so understanding and was able to work really well with me for the requirements of the car! Don't second guess this dealership, Your in GOOD hands!! read more

Great customer service and fast repair times they get right to the job felt very welcome and comfortable with my car in their hands the service people are very professional I would recommend this dealership over the Vacaville one. read more

So funny story, I waited a total of 4 hours to TEST DRIVE/TALK TO A SALES REP at carmax and as I was sitting and waiting patiently, I was looking for other Tesla's around to check out since that's what I came to CarMax for but the wait was so long. So as I was browsing around on my phone and i found a Tesla with low miles 2018 model 3 mid range here at Future! And guess what it's next to freaking carmax! Like literally! But anyways they had a Tesla in our price range with low miles and they weren't even busy. We drove out CarMax and right to future and was approached by Jim. I told Jim I was interested in the Tesla they have out front and he went took my ID grabbed the keys and we were off for the test drive. Honestly I didn't even want to test drive it but my wife wanted me too so I did and this was my first time and Jim's longest ride in it other than bringing the vehicle out to me lol. So test drive took like 5 minutes and we went straight to talk numbers our credit is superb so we just wanted to see what rate we would get. We went back and forth a couple times and finally finalized a deal once we confirmed there was autopilot because I didn't know how to operate it on the drive but another sales rep did so he checked then after we said if there is autopilot well seal the deal and boom we got a good rate and exactly what we wanted. 0h forgot to mention CarMax called in the middle of signing papers to say their ready for a test drive WOW... I said sorry we're buying a Tesla next door bye... Lol if your looking for a vehicle in general Jim was awesome to talk to his lightning bolt earring was cool and overall everyone there seemed chill and not pushy so highly recommend these guys! read more

My Fiance really wants a Dodge Challenger, we Found a Brand New one for $29,000 l. She wanted to see it. She talked to Reuben and he said that he could work something out for her. We drove from Dixon to check out the 2021 DODGE CHALLENEGER for $29,000. But Reuben brings out a 2017 Dodge Challenger for $21,000. We asked about the new cars and he said they were almost double the price....go look at their website. Does this look like DOUBLE the price? Reubens didn't even try to work anything out, he was just short with us. So I told him that we were leaving. What a waste of gas money. Reubens, please try to be more professional from now on. Thanks. read more

Future Chrysler Dodge Jeep Ram of Fairfield - The car we wanted to see - Auto Repair Near Me - Fairfield, California

We had a great experience here with Nick A. I was upfront and informed him we are in our research phase. My main concern was checking out leg room with a car seat in place. Before I could even ask to test the car seat, he offered to test fit into the car. He was super informative and very patient. I really enjoyed working with him. read more

No nonsense, helpful. Non hardselling and honest people. They are not there to rip you off as a customer and are legitimately respectful. I went in with a used Honda Civic 2016 trying to trade it in for a Dodge Charger GT. They lightly suggested that I not upgrade from that and wrote down my number and actually treated my young ass with respect!! Didn't hard sell me! UNBELIEVABLE! I will be on the market with these guys for the right charger for as long as I get one. Excellent sales people. read more

Kind, experienced and straightforward professionals focused on creating a great buying experience. Contacted the dealership on a Sunday to inquire on a new Jeep that was in transit (in inventory but not at the dealership yet). A few minutes later, I got a call from Abdul which informed me about the arrival date and other important details. The next morning, I talked to Nick and we had a very pleasant, relaxed chat. Nick made sure to build a win-win deal in a transparent, easy way. I also received pictures from Abdul when the car was dropped off at the dealership. Drove to the dealership with my family the next week-end, they welcomed us with open arms. I got to test drive the car and they filled up the gas. We agreed on a good price for the trade-in (used car manager is also a great guy) and the transaction was fairly quick. Drove off in my brand new Jeep and Future FCDJ made a customer for life. read more

Jim is the man. He's super patient and really friendly. Made the whole process a breeze besides to negotiation part which was fun. They really worked with me and getting the car I wanted. The general manager is awesome. He even came out to thank me for his business which I never have met the head GM before she I have bought a car. Service dept was very knowledgeable gave me the personal contact if any situation would arise with the vehicle. read more

Great dealership Joaquin made the purchase effortless and we were in and out with a 2022 bighorn read more

Future Chrysler Dodge Jeep Ram of Fairfield - Auto Repair Near Me - Fairfield, California

Great team made buying my new truck easy. Ask for mezan he's super helpful will do everything he can to get you taken care of.

We ordered a Jeep Wagoneer from them back in October 2022. We got an email saying the build started in Feb 2023 and got a shipped date March 2023. We were so excited to finally be getting our vehicle. The sticker was emailed to us and we noticed that two important things that we ordered were not on the sticker. The rear entertainment package and the heavy duty tow package didn't appear to be included on the build (even though we requested those when we placed the order). So now, we are forced to place another order and wait another 4-6 months for a car that we should be getting in a week. I would definitely not recommend this dealership. No attention to detail and they take no responsibility for their mistakes and do nothing to try making the issue better. read more

Was immediately met in the driveway by Greg Rhodes. He listened to my concerns and had me come inside and wrote the repair order up. He stayed in constant communication and was knowledgeable about my 2010 Wrangler. Would highly recommend Greg Rhodes if you take your Vehicle here. read more

Terrible sales team: they don't listen (or just ignorant) to customer needs. Both associates David and Marianne are super rude. It's sad there's no care for the customer here. Just your standard, common truths of dealerships: greedy, heartless, and belligerent Go somewhere else. Waste of time and energy read more

These guys know what they're doing! I was helped by Adreese while I was looking for a Ram. I wasn't really sure what to look for, and I was nervous being a woman that I might be taken advantage of. Thank God that wasn't the case. He wasn't pushy, and gave us lots of options to choose from. You can tell he really wants you to find a car you love. Overall, awesome experience and I highly recommend them! read more

Great service! Mr. David and Caesar resolved the incident from before and fixed my truck right away! They know how to serve customers.

Ask for Joaquin in sales! He did an amazing job getting me a killer deal on a brand new 2022 Ram 1500! He was extremely detail oriented, attentive and even stayed late to help me get my new truck. Would highly recommend Future Chrysler Dodge Jeep Ram Fairfield thanks to you Joaquin's great customer service and professionalism. read more

Future Chrysler Dodge Jeep Ram of Fairfield - Auto Repair Near Me - Fairfield, California

Joaquin was AMAZING to work with! He made it happen in one day! Super satisfied and excited to drive my new wrangler!!! VERY HAPPY Client! Customer service is rare these days and he still has it! read more

I brought my jeep in because the battery wouldn't charge even after driving for a couple hours. The dealership knew this was the case, it's on the intake form that the battery has been dead and won't charge = most likely alternator issues. I have a lifetime mechanical warranty which they discontinued since it was to good I guess. So they were making 0 $ off me essentially. Instead of informing me almost a week and half ago that the diagnosis machine needs a car with a decent battery charge for it to work. I drop it off it sits for a day and half, they are obviously busy. Then they call me and tell me that the battery won't work and they recommend I come pick the battery up take it to the place I bought it , try to get a replacement, then bring it back, and then they can do the diagnosis. I asked why dont u just charge or put an old battery on it and do the diagnosis? Takes 5 minutes. They said oh we don't do that. Ok so you don't fix cars at the car mechanic shop? I understand protocol, sometimes hands are tied. That being said I would be embarrassed as a professional to call someone back with a lame excuse like this for 5 min of easy work or just hooking their industrial charger up for 15 min and walking away. The handle the diagnosis. Which they were going to charge me 220$ for , simply pushing a button. I personally wouldn't want lazy unprofessional people like this working on my car that is a catalyst to my survival. What about you? read more

Thank you Diego, John, and Damien for your assistance. Service was fantastic, quick and efficient. I would recommend anyone here!!

Hands down the best customer service! Vinny and Yojam were willing to help me with my Jeep with no questions asked. I went to a dealership down the street and they weren't willing to go the extra mile. Thanks again for everything guys! read more

I can't even gather my thoughts fully at this moment because I'm baffled that a company can keep in business run so poorly. My family and I are in the midst of making a more accurate timeline to share as well as getting in contact with people higher up in this company that might be able to make much needed changes. My husband will look the vehicle over more when he is home but 7 weeks of hell after purchasing a vehicle with people that do not answer or return calls. Going in several times as the car sat to have dangerous things taken care of . Sold that way is not acceptable at all. I will share photos as well . My husband is a mechanic and found what they signed off on as done on presale inspection when in fact they did not ! They should be ashamed of that alone . The only person that would take a moment to get in contact through the 7 weeks the car sat there was Vinnie and it wasn't even his mess. I hope they really take a look at several people not doing that company or the customer any good and re train them or fire them . Vinnie needs a raise or a new place to work because he has character and isn't a snake . I normally write nice reviews and really his help in the mess is the only positive. Warning don't trust these people. Signing things off on a used car and lied that they did many safety items to only turn around and have the car sit for 7 weeks at the place is unacceptable. Could not even wash the car before it finally left ! They did detail my son said but what a joke . I'm praying one of the main things with the parking brake was done because I'll be adding more when my husband goes over the car after work today if it was not done because that was something from the start that was noted that had to be done ! What a nightmare. Do not trust the paperwork that their pre inspection mechanics sign off because we have photo proof that someone is not doing ore sale inspections and signing off like they did . read more

This place is terrible so back in January the 18th. I had brought my 2018 Jeep Cherokee to be looked at as a second opinion. I got on the phone with V***** and I told him I was nearby at car max he told me to come on by and he will take a look at it. I pull up he looks under the hood and underneath my car. Proceeds to tell me they are completely booked out until Thursday but he wanted to help me out and get the Jeep looked at for me at NO COST to me. I leave the Jeep overnight. I go back the next day get the diagnostics and I'm dealing with someone else because the one who initially helped me was out on lunch. The man tells me I had to pay $200+ for the diagnostic...(in my head I'm like WTF). V***** comes back from lunch and I come up to him and I tell him I recall you told me you weren't going to charge me to have them run the diagnostic on it why'd he just charge me $200+ for it. He goes I apologize I forgot to tell him not to charge did he already charge you I said yea. He told me he was going to speak to the business office in regards to my refund. I ain't ever heard back played phone tag with the service dept manager. Manager always told me he would call me back HE NEVER did. I called and called and left voicemails and no one ever called me back and we are now in Sept. Here is my thing and I've told both employee and manager that I would of never left my Jeep overnight if I had to pay. I would of waited! I'm very disappointed and I will not be returning. read more

I'd never purchase a vehicle from here again. I got my Jeep in June and it's been in their shop for at least 4-5 out of the 9 months I've had it. It's been broken into, I've been lied to about work that's supposedly been done and today I went to go pick it up because they said it was done. Most of the things I needed done weren't added to the paperwork so I don't know if it was done and they washed/detailed it ( crap job) and my floors were all wet. They couldn't explain the puddles of wanted on my floors. I wish I would've never bought my jeep from them. Horrible mistake! read more

Took my Dodge Durango in for leaking coolant. They were all very friendly. Greg Called me same day with diagnosis and cost. Had my car fixed early next day. Fast friendly reliable service. Thank You Service Department. I will continue to use this place for maintenance and repair on my Durango . read more

I brought my Jeep here after it being at Firestone for over 2 weeks with no luck on fixing the air conditioner. I honestly thought it wasn't fixable after that but they fixed it here with no complications and were good at communication and keeping me updated. Very thankful my Jeep is fixed! read more

Future Chrysler Dodge Jeep Ram of Fairfield - Auto Repair Near Me - Fairfield, California

One word can describe my experience at Future CDJR: impeccable ! This dealer is top notch . They are responsive , knowledgeable, and gave me an exceptional trade in value. The team of Ace , Nick, and Fred were awesome to work with . Especially Ace, who helped me get a great price for both trade in and a new eco diesel ! I would refer people here in a heart beat! read more

Needing a car I went in on 11/16/21 and Nick who turned out to be an incompetent bum found a 2012 vw jetta clean with 62000i on it I wanted it. He checked for availability and it was. Put 1000 down filled out the contract went to the bank and got a cashier check for the balance of 13000 plus. Was told it would be ready 11/17/21. Left work early went to my insurance co put it on my policy then headed down to the dealership. When I got there was told the car was sold on Sunday 11/14/21. No phone call earlier nothing. A happy day turned south. How I'm not in jail tonight is a miracle. Worst experience in 40 years of car buying. I'll never deal with a dodge dealership again, stay away from these idiots read more

The sales team, finance department and dealership staff all did an amazing job helping me into my new vehicle! The experience was made comfortable and easy. Luke and Robert were extremely knowledgeable and supportive throughout the process. I will definitely be back here for my next vehicle! Thanks again guys! read more

If I could rate them 0 stars I would!! This place has the worst customer service I've ever seen. Told me they fixed my truck then returned after a stationary regen and told me that it was fixed paid $660 to fix it cause it was "not under warranty". Drove it for 1 week and then the same error code. Then I was told my truck is unable to be driven and had to sit on their lot til the parts could be shipped. I felt like they did not care about getting my vehicle back to me. I was given 1 eta only to have it change as soon as the date approached. I would call and ask if there was anything I could do to speed up the process and was told no there's nothing you can do then I would talk to dodge customer care and get a totally different story. 2 months later the parts arrived. Now my repair is covered under warranty cause they are replacing a part. I was not proved with any sort of rental assistance or loaner vehicle even though my repair was covered under warranty. Then my part arrived and I was told my batteries in my truck were dead and they needed to be replaced. I asked did you maintain my battery or start my truck in the last 2 months you have had it. "No we don't do that, i have 200 cars on this lot and i just go out and start them when i need to move them, we don't do that, I can't control what happens to your car". Then I was told $800 for 2 new batteries and install. Then after my vehicle was fixed I was told that I should make sure get gas when I go to pick up my vehicle cause the gas light is on now. (Was not on when I dropped it off) I felt robbed and like they would not work with me on any part of my repairs. I WILL NEVER BUY ANOTHER DODGE AS A RESULT OF THIS DEALERSHIP. If you need service look elsewhere. read more

Was unable to schedule service. Tried via online appointment, 2 appointments were later cancelled with no explanation or followup. Called 3 times and left message, no answer and no return call. Tried online chat, no followup again. read more

this place was dope ! I bought my first cadday and Jordan first welcomed me in to the car desler ship she was such a sweet beautiful woman and Kenny Cruz is the car sell men . GOO TO HIM !!! he has such a great energy and made my car buying and driving experience fun and easy . got great number from Mr.hakim khan and he lowered my payment for my car note by a lot. everyone here neeeds a shout out.but come through and talk to these main people they will take care of you honestly read more

My daughter purchased a 2016 Jeep Wrangler from them about 5 months ago and have had nothing but problems with it. Old management wasn't very helpful but the new management doesn't seem to be any better. The service dept is great, very helpful and knowledgeable. It spent about a month at their shop waiting for parts and was broken into while there. Now it needs more work and more parts but they don't seem to care enough to communicate with my daughter to give her updates. I'm glad I didn't buy my Charger from them. Communication isn't a word they understand read more

We've really discovered a gem here. Vinnie in service has been amazing. My 10-year-old Challenger is finally starting to show a little age and we've had our first mechanical problems with it. Vinnie did a great job all the way through each time - pricing, scheduling, communicating. The big win was this week when he used our extended warranty and got our repair almost entirely covered. We thought the warranty company had gone under, so were thrilled to hear our repair was only going to cost us the $100 deductible. Can't say enough good things about him. read more