Haidilao Hotpot Flushing

Do kids eat free?

They provide free kids meal with chicken nuggets, fruit, and drink

Do they still provide manicures while waiting?

No they don't

Are the reservations only for groups of people or can I do 2?

I've made reservations for 2 people for lunch and dinner before.

Is it ayce?

No. They have combos but it will still be very expensive.

Is there outdoor seating? (7/24/24)

no, there is only indoor seating and it's a big space

Did they stop serving ice cream with waffle cone?

They still serve ice cream with waffle cone. The flavors they have now are mango and vanilla..

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Is it individual hot pots?

Hi not individual pots. But you can pick different type of soups, up to 4 soups. Soups are soooo good!

Is there a parking area?

There are metered spots around the establishment as well as paid lots.

Is there any promotion November 2023?

You have to call the restaurant to find out.

Is it BYOB?

No it isn't BYOB but they do have beer available to order

Are the snacks and the sauce bar for free?

Yes they are free

Are there free manicures currently?

Didn't see any but the line wasn't long

Is there any sort of birthday discount?

No birthday DC but usually they'll give you a gift if you let them know its ur bday!

How many ounces of meat are in a plate?

It is marked on their touchscreen tablet when you order.

Do you guys do the haidilao secret codes? like the fairy one or the kids toys?

Yes

Hi - what is your vegan broth? do you have tofu? how much for the AYCE buffet hotpot now (Jan 2023)?

I believe they have tomato, mushroom, and spicy broths that are vegetarian. This is NOT an AYCE hotpot restaurant. They charge for each item a la carte. And yes, they have a lot of different kinds of tofu and bean curd items, as all Chinese hotpot…

How to make an appointment?

Go to their website and there should be a reservation or waitlist button somewhere.

Is there free parking?

Metered street parking or walk a block or two and park on side street.

What's the name of the little mints they have?

i think they're salt mints lol

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Eva C.

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7 years ago

TL;DR: You should definitely dine here, no doubt!! My party of 4 arrived Saturday at noon and only waited approximately 40 minutes... and it barely felt that long because they offer a myriad of free services in the waiting room to keep busy: FREE snacks, drinks, phone screen protector replacement, and a variety of games to keep busy. There was even a free hand massage service?!? Pingping did an amazing job covering this entire service desk alone. She provided fun conversation (fun fact: everyone who works here is fluent in both Chinese & English, which is truly amazing) while her dexterous hands nimbly provided the most soothing free hand massage I've ever received. During our convo, she noted that it's usually very busy and a pretty long wait (ESPECIALLY during dinner time). So essentially, if you are expecting a quick dining experience or a short wait time, this is not the place for you. Honestly, just go to McD's or something. The moment you are seated, you realize why the wait for a table is so long - because the service here is BEYOND exceptional, you don't really want to leave. Our servers, Andrew and Nina, were truly the best of the best. Just to start, they were so nice and friendly (a very rare sighting in the streets of NYC). They were thorough and earnest in explaining how everything worked to us first-time diners and extremely patient while waiting our table. They also made sure we had everything we needed; for example, when one of us felt the broth was too spicy, they immediately replaced it with a non-spicy batch of broth. Immediately. They were attentive to all our needs, it really made us everyday plebs feel like royalty. The service is hands-down the best part about Haidilao: you can definitely tell that they put their customers first and genuinely want them to be comfortable and enjoy their entire experience. One last thing: during our meal, there was a Bian lian (Face Changing) performer that appeared to provide a show for everyone and duel the diners in a brave battle of rock-paper-scissors. Then, our table also ordered the hand-pulled noodle dance, which is essentially a man who shows up blasting K-pop on stereo while he elegantly pirouettes with his flour dough partner. That's right, this isn't just any regular hotpot dining experience, there is art & theater involved and it is truly magical. I'd definitely return to eat here again; in fact, see you tomorrow Haidilao. read more

Sarah N.

3 years ago

I can't recommend Gramercy Tavern highly enough! From the moment we walked in, it was clear that this dining experience would be exceptional. The food, oh, the food! It's not just delicious; it's an exquisite journey through flavors and textures that lingers in your memory. I have to give a special shout-out to the seafood tower, a marvel of freshness and presentation. The steak tartare was a delightful surprise, bursting with flavors that danced on my palate. And then there's the burger, a masterpiece in itself. The blend of white cheddar, bacon, and that smoked onion aioli took me to burger heaven. And what's more, I received complimentary caviar on my seafood tower, which elevated the whole experience. But it's not just about the food; it's the service that truly sets Gramercy Tavern apart. The staff is not just attentive; they're also incredibly warm and welcoming. They make you feel like an honored guest from the moment you step through the door. Our server was knowledgeable and made spot-on recommendations that enhanced our dining experience. The attention to detail, like refilling our tea pots and water pitchers promptly, didn't go unnoticed. Now, let's talk about the ambiance. Gramercy Tavern strikes the perfect balance between lively and relaxed. The atmosphere is vibrant, filled with the hum of contented diners, yet it's never too loud to have a conversation. The decor is tasteful and adds to the overall charm of the place. And it's not just the main dining area; every corner of Gramercy Tavern exudes warmth and character. I want to extend my heartfelt thanks to the staff at Gramercy Tavern for their unwavering commitment to excellence. They've weathered many challenges in the restaurant industry over the years, and their dedication shines through in every aspect of the dining experience. Gramercy Tavern is not just a restaurant; it's an institution that has stood the test of time, consistently delivering memorable moments, one plate at a time. read more

Nick S.

1787

6993

1 year ago

Haidilao is one of the most renowned Chinese hotpot chains globally, and their Flushing location stands out as one of the few on the East Coast. Situated in the heart of downtown Flushing, this branch is impressively spacious, with over 100 tables available to accommodate both small and large parties. Private rooms are also offered, making it a great option for group gatherings or special occasions. Despite its size, the restaurant fills up quickly, so a reservation is highly recommended during peak hours. The service here is truly exceptional, as it is arguably one of the best in the hotpot industry. Our server was attentive throughout the entire meal, checking in frequently without being intrusive. Staff offered complimentary items (which are available only with a secret code), and were enthusiastic about explaining the different offerings and features of the restaurant. It's clear that hospitality is a major part of the Haidilao experience. While pricing is on the higher end, the food quality justifies the cost. We opted for the tomato and tom yum broths, which were alright, as the tomato broth was especially rich, flavorful, and comforting, while the tom yum leaned a bit too sour for our taste. One of the highlights of the meal was the signature "dancing noodle," which not only had a delightfully chewy texture but also came with an entertaining tableside performance. Most of the other ingredients are classic hotpot fare, but Haidilao elevates them with freshness and premium quality. Overall, Haidilao in Flushing offers an excellent hotpot experience marked by outstanding service, a wide range of high-quality ingredients, and a lively, well-managed environment. It's well worth a visit, especially for those new to hotpot or looking to celebrate a special occasion. read more

Carlos M.

3 years ago

I recently had the pleasure of dining at Haidilao Hotpot in Queens, and I must say that my first visit was nothing short of extraordinary. Aida, Amy, and Raymond, the staff members who attended to us, were absolutely excellent in their service. From the moment we walked in, Aida, Amy, and Raymond warmly greeted us with genuine smiles, making us feel immediately welcomed. As it was our first time at Haidilao Hotpot, we had numerous questions about the menu and the hotpot experience. However, the staff went above and beyond to patiently explain everything to us, ensuring that we understood the process and guiding us through the various options available. Their dedication to providing exceptional service was evident throughout the entire evening. Aida, Amy, and Raymond consistently checked on us to ensure we had everything we needed, whether it was refilling our drinks, providing extra napkins, or answering any additional questions we had. Their attentiveness and responsiveness truly made us feel valued as customers. Not only was the service outstanding, but the food at Haidilao Hotpot was also exceptional. Aida, Amy, and Raymond recommended various ingredients and sauces that perfectly complemented each other, enhancing our dining experience. They even took the time to explain the cooking times for different ingredients, ensuring that we enjoyed our hotpot to the fullest. Overall, our experience at Haidilao Hotpot in Queens was remarkable, thanks to the exceptional service provided by Aida, Amy, and Raymond. Their knowledge, attentiveness, and friendly demeanor truly made our first visit a memorable one. I highly recommend this restaurant to anyone seeking not only delicious food but also a fantastic dining experience. Bismarck Maisonet read more

Ashley M.

1 year ago

I've been to many hot pot restaurants over the years, but Haidilao truly sets itself apart as the ultimate dining experience. From the moment you walk through the doors, you're welcomed with genuine warmth by the staff, who go above and beyond to ensure every guest feels special. Their attention to detail is unmatched, from offering aprons and hair ties to providing impeccable service that makes the entire meal smooth and enjoyable. One of the standout features is their incredible selection of broths, catering to a variety of tastes and preferences. Whether you enjoy mild, herbal flavors or bold, fiery spice, there's a broth for you. Their signature spicy broth, in particular, is a must-try--rich, aromatic, and perfectly balanced with just the right level of heat. The quality and freshness of the ingredients are evident in every bite. From premium cuts of meat to a vibrant selection of vegetables, seafood, and handmade noodles, everything is carefully sourced and prepared. The interactive nature of hot pot dining makes the experience even more engaging, allowing you to cook your food just the way you like it. What truly sets Haidilao apart, though, is their exceptional hospitality. The staff is always attentive, making sure your broth is topped up, guiding first-time diners through the menu, and even offering fun perks like complimentary snacks or hand massages at some locations. Their commitment to service, cleanliness, and customer satisfaction makes every visit memorable. If you're looking for a dining experience that combines high-quality food, outstanding service, and a welcoming atmosphere, Haidilao is the place to be. They've set the gold standard for hot pot, and I can't wait to return! read more

Mars L.

2 years ago

I recently dined at Haidilao Flushing and was fortunate to have Jason as my waiter. From the moment I sat down until the end of my meal, Jason's service exceeded all expectations. First and foremost, Jason greeted me with a warm and welcoming smile, instantly putting me at ease. He took the time to explain the menu in detail, offering recommendations based on my preferences. His knowledge of the dishes and ingredients was impressive, and he was able to answer all of my questions with confidence. Throughout the meal, Jason demonstrated impeccable attention to detail. He ensured that my drink was always topped up, and my meal arrived promptly and was served with precision. Not once did I have to ask for anything - Jason anticipated my needs before I even realized them myself. What truly set Jason apart was his genuine passion for hospitality. He didn't just deliver exceptional service because it was his job; he did it because he genuinely cared about providing each guest with an unforgettable dining experience. His enthusiasm was contagious, and it made my meal all the more enjoyable. In addition to his professionalism, Jason's friendly demeanor made the entire dining experience feel personalized and enjoyable. He took the time to engage in genuine conversation, making me feel valued as a customer. Overall, my experience at Haidilao was elevated by Jason's exceptional service. He is a true asset to the restaurant, and I will certainly be returning - not just for the delicious food, but for the impeccable service provided by Jason. I highly recommend requesting him as your waiter for an unforgettable dining experience. read more

Morgan H.

7 years ago

A friend told us about this place and we love hotpot, so we managed to grab a weekend reservation and check it out! First of all, the seating system is extremely smooth if you have a reservation. We walked in, got a piece of paper, walked through the waiting room, and sat down to eat in less than 5 mins. However, if we did have to wait, the waiting room is crazy! It has a bunch of snacks and a kiddy play area and mario kart. I wouldn't have been too bummed to wait there. Once we got in, our waiter Andrew was super on point. Extremely helpful, always at our table to check if we needed anything, great at explaining the menu and answering questions. The entire staff was very polite. The food came rolling out as soon as we ordered it on the tablet. The "dancing noodle" was fun. The broths/food were all absolutely delicious. The bathrooms were amped up to the max(bidets, perfume, toothbrushes, you name it). There was free soft serve ice cream at the end that may have been the creamiest ice cream I ever had. And all super affordable. Also- my clothes didn't smell AT ALL. Andrew was right, the place has amazing ventilation(plus I tried that bathroom perfume). I usually leave hotpot reaking of meat. If you were worried about smell, you can get a bag for your coat and also can wear an apron for any potential spills. I made a Yelp just to write this! Thanks Andrew and Haidilao! (: read more

Jessica W.

Elite 26

276

244

554

2 years ago

Haidilao Hotpot offers a truly memorable dining experience, and I absolutely fell in love with this place. The attention to detail starts from the moment you walk in, with impeccably clean bathrooms that include thoughtful touches like a hair dryer, toothbrushes, and perfume. They even provide aprons for dining, ensuring you can fully enjoy your meal without worrying about mess. The complimentary sides like chicken nuggets, onion rings, pig ears, and kelp were a nice surprise, and the sauce bar had an impressive variety of options to customize your dipping sauces. The star of the meal was undoubtedly the chicken broth--rich, decadent, and the perfect base for cooking the high-quality meats and other ingredients. The broth truly elevated the entire hotpot experience. However, there were a few downsides. I wish the water provided was cold, especially when eating spicy food; instead, it was served warm, which wasn't ideal. Another drawback is the price--everything is quite expensive, with broth alone costing $20, and the vegetables and meats were also overpriced. While the free ice cream at the end was a nice touch, it turned out to be frozen yogurt, not true ice cream, which was a bit of a letdown. Despite the high cost, Haidilao is a place I'd return to, but only for a special occasion, given the overall experience and the quality of the food. read more

Tanabe C.

7 years ago

Honestly this review originally was going to be 2 stars, because the first time that I came here the service was honestly sub-par, in other words disappointing, our server during my first visit, whom I don't even remember the name, since she was not there half the time, my soup base was almost gone before she even came to refill it and I had to call her over to refill it for me, and the food was good but nothing amazing. But after seeing all the great reviews I decided to give them another chance, and I am so glad I did. This time definitely made up for the disappointing experience last time. This time I came with my parents and our server Exdeus was amazing, he was so polite and patient and never got annoyed at my parents constant questions, he took his time to talk to them and made sure we were happy. The food this time was also an improvement, we ordered the fresh shrimp and Wagyu beef cube from Exdeus's recommendation and it was so delicious, the wagyu beef literally melted in my mouth and the shrimp was so fresh they were still jumping. I am so glad I gave them a second chance, and I will definitely come back again, my parents were also raving about how good the service was and that they want to come back again. read more

Michael D.

7 years ago

I'm not exactly a big fan of hotpot but I saw the reviews on this place and I had to know what the hype was all about. Came here with my wife to try it out and they did NOT disappoint. My wife and I did have to wait for awhile, about an hour but the hosts helped to make the wait more pleasant than any other place would have. They have 2 massage chairs for those who are waiting, an Xbox to play if that's your thing, and they even do nails!!! How could the service possibly get any better? Their bathrooms are also very clean and there were even more amenities provided in there for take. Once we were brought to our table, our server Britney greeted us in a very friendly manner and answered many of the questions we had about this place. I definitely would recommend her if this is your first time here. The food was a bit expensive but it was very delicious. We got the mala flavored broth and the tomato broth and we ordered the fatty beef combo plus other sides. If you want a show to go with your meal, make sure to order the dancing noodles They also have many drinks to choose from so if you can't decide on one, just come back next time! Food:4.5/5 Service:5/5 Definitely would come back here again with my friends!! read more

Jaiel P.

4 years ago

I recently visited Haidilao hot pot, and I have to say that it truly deserves 5 stars. From the moment I walked in, the atmosphere was inviting and welcoming. The service was top-notch, with the staff being attentive and accommodating the meats and noodles for us. The hot pot experience at Haidilao was truly amazing. The mushroom broth was rich and flavorful, with a variety of options to choose from. The meats were high-quality, and the seafood was fresh. The restaurant also offered a HUGE variety of dipping sauces and sides to complement the hot pot. And the best part is... its self serve! They even have free ice cream... wow. What sets Haidilao apart from other hot pot restaurants is the level of service and attention to detail. The staff was constantly refilling our broth, giving us new plates, and providing a warm and friendly service. I've been to this restaurant about 5 or 6 times, and every time it exceeded my expectations. Overall, I highly recommend Haidilao to anyone looking for an exceptional hot pot experience. The food, service, and atmosphere are all top-notch and I can't wait to go back and enjoy another delicious hot pot. 5 stars all around!" read more

Tony W.

6 years ago

We frequent this restaurant quite often and are very satisfied with their food and service. The manager Catherine was very helpful; she was attentive in making sure that any concerns were taken care of in a prompt manner. The food itself is fresh and their menu has a wide selection. This ranges from your starting hot pot base to the individual ingredients and sauces. I typically go for a mild soup base but my friend favors the spicier broth bases -- there's something for everyone. There is sauces, oils, and fresh chopped herbs that every person can mix and match to their personal preference. The seafood, which I'm normally very cautious about ordering, was fresh and tasted fantastic. The portions are also generous. This is a great place to go to with family and friends. There are meat and vegetable selections that have variety and sizable portions, making them great for sharing while getting to try a bit of everything. Seating is spacious and the place is lively on most nights. Great atmosphere for going out and having a good time! Will be returning for more in the future. Buy read more

Statisch A.

5 years ago

This is by far my favorite hotpot place in the city! The service is amazing and the quality of the food is great. We arrived at the restaurant at around 6PM on a Saturday night. There were at least 20 parties ahead of us and we waited about 1.5 hours before being seated. Good news is that they have a little waiting area with free drinks, games, origami, and cell phone screen protectors that you can use while you wait. After we were seated inside, we were given an apron, a bag to put our masks in, and a iPad to place our orders. There's also a sauce bar with complimentary fruits, side dishes, and soup. We got the four soup base option (tomato, mushroom, spicy, and bone broth). All soup bases came with a decent amount of ingredients. I especially recommend the tomato and the spicy broth as both were very authentic. Unfortunately, the dancing noodle was no longer an option due to the pandemic. As other reviews have mentioned, the service here is excellent. They also give you a complimentary soft serve at the end. Overall, wonderful dining experience! Definitely worth a trv read more

Flora Z.

328

739

4 years ago

The services are great. While we were waiting for our table, there were free drinks, snacks and games to enjoy in the waiting area. Unlike other Haidilao, you have to wait standing outside of the restaurant, here you can sit inside the lounge-like waiting area. When we got our table, the waiter warmly greeted us and was attentive to take our order, add additional soup and offer us free ice cream. We picked pork tripe chicken hotpot, pork bone hotpot and 2 water to fill out the 4 slots of soup. A HDL waiter at other location told us that filling two slots with hot water is a great way to get the best value. We ordered Kobe beef, Australia lamb, tofu, vegetable combo. All were great. We also enjoyed the side dishes from the sauce bar from spicy seaweed, blue berry to sweet congee. The milk tea ice cream was awesome. It is creamy and not very sweet. The ice cream cone is so crispy that a bite of the ice cream is crispy outside, tender inside. I am not sure if milk tea ice cream is unique for this location, I didn't have this in HDL in CA, WA and TX. read more

Fufudina M.

6 years ago

An amazing experience for our first time here! First of all, there was such extensive outdoor tented seating and my husband and I were seated right away. We were told about the different broths and were able to choose our items via an ipad. My hair was out and I was offered a hair tie, and also little baggies for our masks! We were taken care of by the most amazing server Jason, who was so attentive and kept us laughing and smiling through the entire meal. He even gave us pointers on the right amount of time to cook each item. The broths and meats were delicious and fresh, our favorites were the marinated beef and the shrimp paste that Jason lovingly cooked for us, but honestly we were blown away by the hospitality. Also shoutout to Andrew for keeping our water cups and broths replenished. Don't even get me started on the bathrooms and their amazing amenities. All together a perfect dinner experience on a chilly NYC night! read more

Sunny F.

7 years ago

Everything is pretty much novelty but it's worth coming on occasions. The waiting area has crazy cool amenities like hand massages, free screen protector install, Nintendo switch games, snacks and drinks. It really distracts from the long waits. Therefore, it's a place to come to when you have a lot of time! The bathrooms have razors, toothbrushes, cologne, etc. and it feels like you're in a spa. It's pretty nuts in a good way. At the end of the day, You DO end up indirectly paying from all these amenities with an expensive bill, but that only means to actually take advantage of everything. The staff is really respectful and well trained. The mushroom broth is amazing! It's the first time I would choose a non-spicy broth over a spicy one. The sauce bar also has other items like fresh fruit, marinated bites, seaweed salad, and other great options. Would def be back! But prob in a few months. read more

Fabia H.

7 years ago

This is my first time to haidilao in New York. I'm so happy because the service is really awesome. While we are waiting for our table, we can have a variety of snacks, tea and juice for free. There were also free hand massages and some simple recreational facilities, but we didn't enjoy it because we did not have a long wait. It is worth mentioning that when we were told that there was a table available, my daughter suddenly burst into tears, unwilling to leave her toys (there is a special place for children to play), a waiter named CAI CAI, very kindly coaxing my daughter, and took a small toy to her, it was really sweet. Then she helped us get the chairs for baby and introduced us about the bottom of the pot and some special food. My husband commended about her service because people get impatient with children crying, but she didn't. We felt comfortable and enjoyed our time in haidilao. read more

Wilson L.

2 years ago

I had the pleasure of being served by Jason during my recent dining experience at Haidi Lao.From the moment we were seated, Jason's professionalism and attentiveness made our meal truly exceptional.Jason's extensive knowledge of the menu allowed him to provide insightful recommendations, guiding us to select dishes perfectly suited to our tastes. His friendly demeanor and genuine enthusiasm enhanced the overall ambiance of our evening.Throughout the meal, Jason ensured that our glasses were never empty and that each course was served promptly and with care. His attention to detail and commitment to customer satisfaction truly set him apart as a stellar server.I would highly recommend requesting Jason's section on your next visit. His exemplary service made our dining experience unforgettable, and we look forward to returning soon. Thank you, Jason, for exceeding our expectations! read more

Xiaorong W.

7 years ago

Haidilao Hotpot always has been my favorite hotpot in China. When I heard about the grand opening of Haidilao at Flushing, I was so excited and decided to host my 50th Birthday party in this place. Haidilao's service is always as good as ever. This Haidilao's environment at flushing is a good reflection of how we had in China. In addition, I would like to express my special thanks to a girl named Amber. In the communication with her during the wait time, she noticed that it was my 50th birthday and she sent me a surprise gift. Also, a private room had been arranged for us. From then on, let us once again deeply realize the intimate service of Haidilao. The food was very great and we had a wonderful meal at that day. Finally, I would like to thank you again to that girl Amber, and thank you to all the people in Haidilao. I had a great 50th birthday. Thank you! read more

Leo L.

8 months ago

This Haidilao in Flushing is consistently reliable and impressive. The restaurant is clean, bright, and easy to find. From the moment you walk in, you're greeted with warm and friendly service. Even during the wait, they offer snacks and drinks, which makes the time pass pleasantly. The broth is flavorful and authentic, and the ingredients are fresh--especially the tripe and sliced beef, which are top quality. The staff is attentive without being intrusive, always ready to refill soup, change plates, or offer helpful recommendations. It makes the whole dining experience very comfortable. Whether you're coming with friends or just treating yourself to a solo hot pot meal, this place is a great choice. An excellent overall experience and definitely a spot I'll keep coming back to whenever I'm in Flushing craving hot pot. read more

Haidilao Hotpot Flushing - hotpot - Updated September 2026

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