Tech Rey was knowledgeable, fast & took the time to explain what was wrong. Even though he had to come back to replace the dryer parts, my dryer is old, he did a great job 10s read more

REALLY Poor customer service. Illegal charge card runs on my card without my prior approval.... Asked for an emailed estimate to repair my 3 year old GE Monogram fridge - never got it, they told me on the phone that it would be $225 for the diagnostic charge to look at it and that would be applied to the repair... Michelle said that the repair would be an additional $1,100. They never charged the $225 that I authorized, instead charged $1,100 on the day of diagnosis and then another $1,000 on the day of the repair. All without my approval! I called back spoke with Michelle and she said "I told you it would be $2,100" - which never happened.... I complained that I would never pay $2,100 for a freezer fan replacement ! I would not have approved it! She said she'd have her supervisor call me back..... nothing the past 3 days.... I left another message today 8/10/26. Do NOT call these people for any repairs! They do not return calls and leave you hanging. REALLY good at running illegal unapproved charges tho!!! If they don't make this right today, I will calling the State of Hawaii Consumer Protection Office.... read more

You can also tell by how they reply to people's reviews how unprofessional they are. Firstly when I spoke to Michelle or Natalie on the phone she said a free inspection and all of a sudden after Geno left, I called them for the full estimate and she said $845, but the inspection from earlier is $225 and would go towards the estimated $845 repair, That's where I was very confused. Geno all he did in the max 10-15 minutes he was even here, all he did was look at the top of my grandmas fridge, added refridgerant (without my consent) , unplugged our fridge, told us to defrost it with the doors open. Didn't even ask me in advance if I wanted to continue and said "I just jumped into it" as in didn't review anything. I get that our fridge needs work on but other companies are saying everything was done wrong. They said "To leave the fridge on and to diagnose it, there was no need to remove all the food and unplug it", Also 5 other companies said this is not a good company and to charge $225 is a lot compared to $150. Everything seemed every rushed and as if he needed to get to where ever to help out another technician with the phone calls he was getting while at my house. Geno left, he was on a phone 2 phone calls and it seemed like he was needed to go, he said he will be back tomorrow to figure it out, SO how are you quoting me $845 without diagnosing? This is crazy. I will fight to get the $225 inspection fee off. Wish I read the yelp reviews since I am a yelp elite, I should've known better, I browsed from the internet and trusted google reviews. If you want honest reviews check them out on yelp, they are going through the same exact thing as I am. read more

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Back in the middle of June 2026, I was having issues with my ice maker producing ice cubes (one month later). Tech came out and spent about five minutes and said it was calcium build up. I got charged $195 for the diagnostic fee which would be applied to the repair and parts. I agreed and trusted their findings. Fast forward to today 8/4/26. I am still having issues with the ice maker. They replaced the ice maker in June; they charged me $276.53 for the part (online through GE the part was $100) thermistor part they charged me $110.32 (online through GE the part was $6.80) holy markup! Elijah came out to take a look at the ice maker on my three-year-old GE Cafe Refrigerator. He was the same guy who installed the new one. He proceeds to tell me that I need to put my freezer on -6 to see if it will produce more ice cubes per the recommendation of the GE service rep. I have to keep it set for one week and if it is still not working right to call them back. After doing my own research online it says that temperature is not safe for storing food and will not produce more ice, it will halt it. After calling him back about this he said it is safe and it will be fine. So, if my frozen food goes bad who is going to be responsible?? I refused to set it on that temp. I should not have to change the temperature for my ice maker to produce ice when it was working fine before. He then tells me it is not the new ice maker but the freezer board that may be bad. When I asked why this was never detected before on the initial visit, he said he did not know and that if he had been the one to come out initially, he would have done a full diagnostic, something the first tech did NOT do. I was charged $195 for a diagnostic that was not done properly or even done at all and overcharged on parts and labor. I called the office and spoke to Natalie on 8/4/26 who said she was going to talk to Elijah and call me back. I have not heard back yet. Now they want to charge me for another part when this could've been avoided the first time they came out and full diagnostic was done. I paid a total of $699.25. When I think about that now and seeing all these negative reviews I wish I did better research on this company. read more

Honolulu appliance repair knows how to take advantage of the elderly! Do they fix anything? I wouldn't recommend this company to anyone! STAY AWAY Since Geno the owner responded. I asked for a breakdown of the estimate. She said she doesn't have it. So you're telling me that she only has the amount of $800 written on a paper to give to me? Sounds like you're setting her up for failure. You guys still haven't said which or what part needs to be replaced. Your manager just said that she can give me $100 off "the part". Something fishy going on. Your manager then proceeds to say that "the parts guy put the wrong part on the estimate" more fishy Don't threaten me boy. If your manager wants to talk without being on hold, she might get another nasty remark. Nothing to do with the elderly. Now if that's the kind of response the owner gives, what else can you expect from the rest??? read more

I am a property manager and this company is a scam!!! They issued charges for jobs they never completed or arrived fro, such as "diagnostics / assesstments" that they never did. DO NOT USE THIS COMPANY!!!!!!!!!!!!! read more

Run These guys are the worst. Review all the bad reviews and believe them. Came 3Xs ordered like $1000 in parts and work for a fridge that onlyt costs like $750... took over a month. Never got it working. Asked to take advantage of their "satisfaction guarantee" the offer n website... guess what.... they wont call back. Just the worst example of local service here on the island read more

This was the worst service experience I've ever had. Someone came to "fix" my washer, but after the visit, the washer was still retaining water and not draining properly -- lthe exact same issue I called about. I contacted the company again to schedule a follow-up, but they refused to send anyone once I declined their so-called "rebate." The rebate itself felt like a total scam: they claimed they couldn't issue refunds back to my card or provide cash, and instead insisted on sending money through Cash App or Zelle but only if I joined a FaceTime call so they could "help me out." That's a huge red flag and incredibly unprofessional. Between the poor repair job, the sketchy rebate process, and the lack of accountability, I would never recommend this business to anyone. Save yourself the frustration and find a legitimate company that values honesty and customer service. read more

Honolulu Appliance Repair Pro - receipt - Appliances & Repair Near Me - Honolulu, Hawaii

My Miele refrigerator freezer was not cold enough so I called them for the service. Someone came in and told me I need new parts. they ordered the new parts and charged me half of the cost ($932.50) in advance in May 1, 2026. After waiting for a month, I called for an update. The person who answered the call was very apologetic and assured me that she'll get back to me that day. No one called and another month goes by. I got upset and called them again. Same thing. Very apologetic and will call back. No one called back. I called again and again no answers yet. I just want my refund and don't want anything to do with them anymore. Is it that hard to give me some sort of explanation or update? read more

Raymone was easy to communicate to. Provided a diagnosis. Knowledgeable. Local business read more

I should have read the reviews before paying them to come over to diagnose a tenants microwave. A tenant of mine had a microwave problem as well as a dryer problem so the technician came and gave an estimate as you can clearly see with the breakdown of everything that needs addressing. When I contacted the company to go ahead and do the work they claimed that the estimate was for the microwave only and that the dryer was an additional $650 (not written in the estimate). To put this into perspective, $615 to repair a microwave that costs $300 brand new and $650 to repair a dryer that costs $500 brand new is going to be a hard pass for me. These prices feel like scams to just collect the diagnostic fee and the entire experience felt like a bait and switch tactic. read more

Honolulu Appliance Repair Pro - The original estimate. - Appliances & Repair Near Me - Honolulu, Hawaii

I would NOT recommend this company for a number of reasons. 1. They haven't a clue about customer service 2. The technicians were clueless about LG refrigerators 3. Added Freon that wasn't needed which in turn caused the compressor to fail due to too much pressure and shutting down the entire refrigerator. 4. It took almost 4 weeks to get nothing done 5. They tell you they will call you back and they never called. DON'T use Honolulu Appliance Repair Pro read more

Avoid this company. I was charged a $195 service call fee for a washer inspection, yet the technician was on-site for less than five minutes and did not perform a real diagnostic. He did not open the machine or examine any components, he simply shook the unit briefly and then quoted $645 for a repair. Charging nearly $200 without conducting a proper inspection is unreasonable and feels deceptive. When I contacted the office to dispute the charge, the response was dismissive and unprofessional. I declined the repair and hired another provider who performed a thorough inspection and acted professionally. I recommend calling around before booking, confirming the service fee upfront, and asking what diagnostic work will actually be performed. I should've read Better Business Bureau reviews and other platforms before booking. After reading through their reviews, you will likely notice a pattern of poor customer service and unclear communication about the services being provided. read more

There was an initial diagnostic fee which was fine. Beyond that i was told i wouldn't have to pay anything unless the problem was fixed. Multiple parts tried, but nothing worked. Ultimately GE replaced my fridge, but this shop charged me another $275. I spoke with Andrea on the phone and she said that it would be refunded. It wasn't. I called and left messages. Ghosted. I ultimately had to contest the charge with my credit card company where they investigated and determined that the charge was not legitimate. Be warned, not a local company. I called the number once and they answered, "Oregon Appliance....err...Honolulu appliance...". The tech said there is no Hawaii Office. I'm not saying they wouldn't be able to fix your problem if they could figure out what it was, but up to you if you wanna deal with non standard stuff. read more

GO ANYWHERE ELSE!!! Staff is RUDE and unhelpful. I was informed that the next available appointment was a week out, which was not an issue at all. What I do have an issue with is that they won't give you a time or estimated time of service until the day before! I tried to explain to the woman on the phone that that was difficult for me as it didn't give adequate time for me to ask for time away from work to which she - in a snit - demanded to know if I wanted the appointment or not. I replied that I did not at this time as I would need to look to see if I could get an appointment somewhere else that gave me at least a timeframe to work with. I added that I also didn't appreciate her attitude than said goodbye. She CALLED me back, now all syrupy nice saying that she did not have an attitude, a few more words from her and then she hung up on me after wishing me a happy new year. Got it! read more

If I could give no star, I would. This business is beyond awful!!! This is a terrible business. I have never had such a poor customer service personnel and incompetent refrigerator repairman in our 30+ years stay in Hawaii. The repairman Ray, misdiagnosed the problem with the refrigerator. After we paid ~$850, it broke again in less than three weeks. Then they couldn't figure out what parts should be ordered. When after more than a month, the parts finally came. They turned out to be the wrong ones. And they had to re-order them. We got very frustrated. There was no thanksgiving meal in our household this year because there was no functioning refrigerator. They still couldn't tell us if the right parts will come by early December (this month). Not wanting to have our Christmas ruined (we have family coming from the mainland), we bought a new refrigerator. What a horrible company. What a nightmarish experience!! The reviews here are overwhelmingly negative. I never posted anything bad about a company before. The arrogance of the owner to some negative reviews says a lot about this place. read more

Poor response time Sloppy dressed and indifferent technicians And say they will get back to you with a proposal or a date they never do When they show up, they do a partial fix and then they never have the parts convenient unless they get them brought in from the mainland, which is more than six weeks to get unacceptable service read more

I called to have my Wolf Stove Top and Decor Oven looked at because it was not working properly. Elijah came out and said that I need a new board for my stove top and estimated $1100.00. For the initial visit I was charged $335.00 on 11/22/26. Elijah came back on 12/1/25 to fix the stove and oven. I did not receive a bill which I asked for. I was charged $922.50. I called to tell them that both my stove top and oven which was supposedly repair still was not working and had the same problem. I was charged $922.50 again for the completion of the work. I called many times just to get no answers to if they were coming to fix it. I asked to be reimbursed since my appliances were still not fixed.. No one has returned any of my calls. My charge card was charged a total of $2,180.00. I am out the money and my appliances are still not fixed. read more

I had called just to get some information... first of all you don't just speed through what you going to say then just hang up on your potential customer. (Replacing ice maker). This gives me a glimpse of what to expect on your service. . And not sure if you have out of country CR... but you will need to teach them some customer service... read more

BEWARE! Company is a rip off! They charge $175 just for diagnostic fee that doesn't get applied to parts needed for repair like most other businesses. Office workers were rude to my elderly Mom & took advantage of her situation since she needed the washer repaired. It took 2 weeks for someone to come out & do the job which I feel is way too long - probably could have gotten better service & pricing elsewhere! read more

Very poor! They charged me $175 for diagnostics on my fridge, then strung me along for over 2 months and NEVER fixed the problem. They said they would refund my money, and I have called every day for a week now and they still have not refunded the money (and they send me to voice mail when I call). I called someone else, who was able to repair my appliance in ONE DAY. read more

Customer service sucks. I've been waiting for a refund going on a year. I call and always one excuse after another and no call back. I was told refund would go straight back to credit card, never happened. Then it was check would be mailed to me, never happened. The service to my built in microwave began in May, 2024 and they were unable to repair after months and months of wrong parts and techs unable to complete work. Called to ask for refund and was told that they would send it in five days. We ended up buying a new microwave. I would NEVER RECOMMEND this company. They only post 4-5 star reviews but there are lots of unhappy customers. BEWARE read more

It has been a month and we're still waiting for an update/response from this company about the status of "ordered" part. Our fridge is still broken and even worse than before. We've tried to reach out via phone and text and have never heard back. Resorting to Yelp to get a response, very frustrating !!! read more

I don't Yelp, but this company was so horrible that I am making an exception. I don't want other people to waste their time and money. They had horrible communication between costumers, dispatchers and technicians. They didn't show up for several scheduled visits, had very broad time windows for those visits and inexplicably canceled part orders and when they did show up sent unqualified and overpriced technicians. If you want our experience, read below. Our washer needed repair, the first service individual "repaired" the problem, only to have the washer continue to leak. Weeks later a new repair individual informed us the other repair man had been let go from the company and had not serviced our washer properly. The replacement parts were ordered, and we were informed we would be contacted when parts arrived. Three weeks pass, we call them about the parts. Parts order had been canceled, not by us, so they needed to reordered them. Three weeks later we have a day for service scheduled. From 11-3 my wife waits, no call, technician cancels, so we reschedule. This time I wait 11-3, calling hourly and I am told the technician is on the way. 4:30 comes and still no technician. Notice, we had both taken off work to be available. So we reschedule for the third time. Two technicians come this time to replace parts, run machine, and everything seems to be ok. The following day while doing a load of laundry, the machine begins to leak again. At this point we have cut our loses and have found another company. read more

I would not ever use them again. The service repair guy was good & efficient. However the person answering the phone (Adriana) & in charge of billing is horrible. I asked for a copy of my invoice to be e-mailed to me 4 times. I made it clear at the very beginning that I will need an invoice for a claim. 4 request later I'm still waiting. Adriana is just so horrible. She is doing more damage to this company. She should be let go! I feel sorry for the technicians that have to contact with her & for every customer that has to deal with her. It's sad that it's a local company. She has no respect for the people that pays for her job. They also sent me a paid invoice for $374.00 & charged my credit card for 424.00 I'm still trying to get them to correct the overcharge!!! Don't ever use them! read more

Add one more HORRIBLE to the list. Wish I had looked at Yelp first. Refrigerator's ice maker stopped working. When I scheduled the appointment I gave the make and model so they could get the part to fix it. It is a very common ice maker and is used on several different brands. The repair person showed up - not to repair but to "diagnose" the problem. He told me my ice maker is not working. For that I paid $175. I was also quoted $700 to do the repair - and schedule another appointment - for a part that costs $100. The tech was very nice - hope he can find a better place to work. read more

From Nov.2024, Poor communication, technicians that are not qualified,and parts that supposed to be ordered to fix ice, and water dispenser parts never arrived to fix problem.. was given excuses like because of Holidays it never came, and excuses goes on, and on, called to talk to the manager Flora, but call was never returned for refund.. it's now the end of January 2025.Now they might say have to wait till Valentine's Day, for the part's, for their excuse????? read more

I don't know why all the reviews are bad. When I called someone answered very quickly they explained the diagnostic fee of $175 which is fine. The guy came out a week later and they provided a quote. The lady explained the price of the quote, which yes it was high but I know it was going to be a lot of work. But they were fine when I had mentioned I would probably replace the oven instead. read more

I want to thank everyone for their reviews. You saved me a lot of headaches and trouble. I was having trouble finding a company that works the Hauula area. I called Honolulu appliance pros and booked an appointment. I later did my research. I know you cant please everyone, but when the majority of the reviews are negative, and have the same complaints, this is not a company Im comfortable doing business with. Not only did I call and cancel appointment, I put a block on that credit card. Forever grateful read more

This is my first time writing a Yelp review, but I felt compelled to share my experience due to the poor service I received. I contacted this company to repair my ice maker and was repeatedly told that there was no record of my order--despite having already placed it. Each time I called to follow up, they claimed no order was on file, and I had to start the process all over again. To make matters worse, during my last call, they hung up on me. In the end, I lost $150 on diagnostic fees and got nothing in return. I would strongly advise against using this company. Don't waste your time or money. read more

DO NOT USE THIS COMPANY. They charge your credit card without telling you and do not provide any invoices. After asking them to remove my card on file they continued to charge my card. The phone number changes daily and they do not have a physical office in Honolulu. They are California based and you call into a call center. It takes days to get anyone from accounting to call you back and most times they do not. They give you a time to call them and then that person "has stepped out of the office". Zero communication from the techs doing work and the person paying. Took over 7 months to repair a dishwasher and I had to ask multiple times for an invoice. Their response was "we do not provide invoices unless you ask" and then you are even lucky to get one after you ask. Scamming people - DO NOT USE. Horrible service. read more

If I could do no stars, I would. This business is a scam. We had the technicians coming on 03/06/25 and they spent less than 15 minutes to tell us the washer is broken and needs to be replaced, and the fridge compressor is broken and they'll order the parts. Nothing was done since then. Two weeks later, the technician contacted us separately and told us they would come by but never showed up. We then called their office number and the dispatch cannot provide any updates regarding parts. Instead, she told us she'll relay the information to her supervisor and have the supervisor call us back. Another two months passed by, there's no call back. We called four times and finally the dispatch picked up the phone and put us on hold right away without asking for any information from us first. Then, same answers were given as the last time. We also tried to call the technician who helped us, he sent us straight to voicemail. There's also a clause in the work order invoice that states if you decides to not go through with their services, you still need to pay for a 20% restocking fee. For a part that they'll probably never order for you. This business needs to be reported to DCCA and shut down. read more

The only bright spot in my experience with HARP was Elijah, the technician who replaced my washer drive motor. He was efficient and personable. After the initial inspection to determine the problem and a short wait for parts delivery, I was given an afternoon appointment between 1pm and 5pm for the actual repair. I called HARP at 5pm to report the tech hadn't arrived and was told I was still on the schedule and that the tech would arrive after completing prior appointments. I called again at 7pm because the tech still hadn't shown up, but HARP didn't answer. (Elijah subsequently said he had notified the office around 3pm that he was running very late and would not be able to complete his appointments and that someone from the office should have notified me.) I talked to Mike, HARP's scheduler, the next day to express my anger at the previous day's no-call/no-show He said the tech would be here in the afternoon after his other appointments. He also acknowledged the previous day's missed appointment, but said he had no authority to offer a discount, although he said he would report the matter to someone with that authority. I had requested an itemized invoice from someone in HARP's office, but I have not received one. Elijah mentioned that the parts had cost $100 less than expected. HARP charged me the full amount of the original estimate. To be fair, I did sign the estimate, but it appears no one in HARP's office is looking out for their customers. All of HARP's Yelp reviews for the past year or so have been extremely negative, and any replies posted by Geno K. have attempted to place the blame or onus for a resolution on the customer. If your repair goes without a hitch, consider yourself fortunate. If you encounter a problem with the repair itself or with the price HARP charges -- good luck! read more

Tim, You're technician didn't even show up that day, nor did your company call to tell us this. We had to call and find out ourselves. The fact that your response is is a lie in itself shows just how your company operates. read more

The automatic downdraft on my Viking range wouldn't go up and down. HARP sent out a technician who wasn't able to get the gas cooktop off to look at the downdraft. Two of us tried to help him to no avail. I said, can't you take the drawers off the kitchen island to see it? I took one off for him. He peered in and proclaimed we needed a bunch of parts to fix it then left. After MANY calls to the company and a lot of run around, they claimed they were looking for the parts and would let me know the cost. Ten days later and fed up, I called another company who came promptly, removed the drawers, realized the motor was simply stuck, greased it and fixed it within five minutes. DO NOT WASTE YOUR TIME AND ENERGY ON THIS COMPANY. Simply awful. read more

This for Elijah. This is laleh . You fixed my washer after 2 years of not being in use . You just gave me my life back . He is like your little brother . So sweet and safe having him in my home . 5 stars for him . Scheduling with the office was tricky but the 5 stars is for Elijah . Don't want to over load him but he is the best read more

0/5 stars! Horrible business! I've been trying to get my 90 year old uncles' microwave for over 2 months! Had to buy a whole new microwave while trying to book multiple appointments in which the technician is either "too busy" or "doesn't care for the job". The absolute worst business i've ever had to work with! DO NOT GO WORK WITH THESE GUYS!!! read more

Please watch out when dealing with this company. Website says one thing. Their actual execution is another. Called to fix washing machine. Technician comes out and says easy fix, can fix in a few days. Well....a few days pass, no call from he or his company. I finally call after their suggested fix date only to get excuses. No parts, have to order. Its on back order and now will take two more weeks. I asked why they didn't call to let me know..supervisor said she doesn't have time to call all of her customers! Wow....should have known better. When their Technician was on site, we could hear him complaining to someone because of a washing machine he fixed earlier kept breaking. But he blamed the customer! Just do your homework and due diligence with this company. We all understand parts may or may not be on island. But their lack of communication, common sense customer service and supervisor attitude was enough for me just to buy a new washing machine and have it delivered in the same time frame. read more

Should have better customer relationship. Office people don't return calls. No consideration for customer problems. Left me hanging. read more

I was hoping after speaking to the manager at Honolulu Appliance Repair that I would get a different level of service. For the last three weeks they have scheduled and no showed and I still do not have a working ice machine and at this point I'm going with another company. I would NOT use this company. The most frustrating part is I have to takeoff from work I have to move my schedule around in order to be in the time window there a lot and then they no-show. Makes me wonder why would a company would have such bad customer service when businesses are going out left and right. It makes sense to increase your level surfaces so you can survive, obviously this company has no leader or vision. read more

Honolulu Appliance Repair Pro - It was my bad I should have read more reviews and really followed my intuition. - Appliances & Repair Near Me - Honolulu, Hawaii