My kitchen sink had backed up a couple weeks before they came out. They advised replacing the pipes below the sink. The cost was high, but I gave the okay. They rodded out the pipes and the rodding equipment went through our condo assn's main plumbing pipe and across the wall to my neighbor's unit. Water ran down between the walls and into the ceiling of the unit below me, with water coming through her light fixture. BUT, they said, none of this was their fault. When they arrived, nothing was wrong. When they left, there was about $10,000 in repairs to other units and the main plumbing pipe. They broke my silverware drawer, had to come back b/c after all that time the new pipes were leaking. Oh, and that wasn't their fault either, they said, it was my sink basket (drain area) that was bad and had to be replaced. It wasn't bad before they arrived. BAD, BAD, BAD. read more

So let me begin by suggesting that it is not my intention to badmouth, disparage, assail or perpetually punish a retail establishment or small business owner for the experience I endured that may or may not be indicative of J Blanton Plumbing's myriad customers. I wish this plumbing contractor health, wealth and continued success. Having established that, here is my narrative. I purchased three Kohler Veil Intelligent Toilets and needed them installed. The dispatch service arranged for the date, time and location and confirmed that it would be US$79.00 to come out and assess the work/repairs. Very straightforward and easily understood. Spoiler: the estimate was going to be (read: should have been) lower than a conventional toilet estimate for several reasons. To expedite the process I previously (1) removed all three, two-piece toilets (2) cleaned up around and relocated the vanities in the area where the toilets were to be dropped (3) measured, drilled and screwed in the Kohler Veil studs necessary to stabilize each toilet (4) purchased three wax rings (5) tested and trued the water flow rate of the new supply stop to the new water lines and (6) secured silicon and plumbers tape to assist with the install. All that J Blanton would need to do is the following: (1) turn off the water (2) place a wax ring on the four-inch conduit flange (3) center and drop the toilet (4) tighten the nuts to the studs (5) attach the water line (6) turn the water back on (7) test for leaks (8) silicon around the base of each toilet and (9) enjoy what remains of its earthly life. J Blanton Plumbing's quote: US$478.99/toilet. That's right. With taxes, I would be paying over US$1,600.00 to install three toilets. Needless to say, I obviously did not hire them. In fact I remember stating that I would sooner leave the US Department of Justice and join Al Qaeda before I pay someone, anyone US$1,500.00 to install three toilets. Subsequently, I enlisted a dear friend to help with shutting off the water and centering the toilet drop. We finished all three toilets in 75 minutes. Looks amazing! Now, I defend the right of J Blanton Plumbing to charge US$10,000 + LIBOR per toilet if it wishes. I mean, it's a free Republic. But unless you're a consumer who pities the economic health of our divided nation and wishes simply to transfer your own wealth to the pockets of another, than there is categorically no reason to hire J Blanton Plumbing to install your toilets. Again, this is simply one, sub-optimally brilliant Norwegian's opinion amidst a sea of many. Lesson: Be smart! read more

I called another company first and got an answering service that could not answer a very basic question about whether the company did natural gas plumbing. Next company couldn't get to me until next week. I'm fortunate that I found J Blanton. The woman who answered the phone was knowledgable about plumbing and friendly. She sent two technicians over within an half hour of my call. They were professionals and got my gas dryer hooked up (something Sears failed to do when they delivered the dryer). Plumbers aren't cheap, and J Blanton is no exception, but I am confident that the gas hook-up is done right. read more

I called Jack Blanton back for a another job after being satisfied with the work he had done for me in the past. I was pleasantly suprised that they remembered me when I called! Jack showed up on time, did the work, charged a fair price and I got back to business. Thanks Jack! read more

Very disappointing customer service. I can't speak to the quality of the service as we never got here. The reason for this review is because J Blanton's time management is terrible. I called on a Thursday and they offered me a Saturday morning 9-12 window. This changed throughout the course of the day and then around 4 pm, they offered to make 'schedule' me the next day, Sunday morning, given they couldn't confirm that they would get to me before 6 pm and I had early dinner plans. Given I didn't want to lose yet another day, I voiced my disappointment and made it clear that I wanted to be the first appointment on Sunday. I was called at 9 pm on Saturday by the same individual that deferred me to Sunday and he clearly stated that in the notes, he stated I would be the first appointment on Sunday - between 9-9:30. They called me at 10:35. Enough said. read more

Chris and Dylan were knowledgeable and answered all the questions they were asked when they came in Monday to take a look at the repairs that need to be fixed. Will update after the repair tomorrow. read more

I think the recent reviews here are very telling and very consistent with our experience - each individual's experience can be disputed, but the pattern emerging across reviews is very clear. I only wish I had read these sooner! We have been loyal J Blanton customers for years, and members of the No Drip Club. Our initial experiences with them were very positive, but over the past two years things have gone way downhill. One issue has been sending people to complete service calls who don't have expertise. Our first example with this was a year or so ago when we had a lot of flies circling our basement sump pump and we wanted to confirm the source of the flies. The J Blanton technician who came to our house said that the flies weren't from the sump pump (that turned out to be untrue), but that he had uncovered a major issue - our backup sump pump was running continuously, which would cause it to fail eventually, and put us at risk for a basement flood. The recommended repair was to replace the sump pump with a better model, which would cost $4-5k. They told me that if I agreed to the repair right on the spot, they would wave the service fee for the visit. If I waited to consider what to do, I would be charged a second service fee when they returned to do the work. I ultimately waited, and asked my husband to research what we should do. As part of that, he called J Blanton. He wasn't able to get a straight answer on the phone, so he asked for another technician to pay a visit. The second technician concluded that nothing was wrong with our back up sump pump. The "continuous running" that the first technician experienced wasn't continuous, and wasn't unusual. The second technician said that the first technician just didn't have enough experience with the sump pump to know what was normal and what was not. On the plus side, J Blanton ultimately recommended against any repair, and I appreciated that honesty, but I was also very upset that had I agreed to the first technician's recommendation I would have spent $4-5k to replace a perfectly good piece of equipment. At the time, we just considered this to be one bad experience, but it unfortunately turned out to be the beginning of a pattern. We are now dealing with a more serious situation with J Blanton and need to engage our attorney to see if we can bring about a resolution in court, as J Blanton is denying any responsibility. In July 2019, we woke up to no hot water and called J Blanton. The ultimate diagnosis was a faulty expansion tank and a replacement was installed. That installation was very problematic - the technician who did the diagnosis, who seemed very knowledgeable, didn't come to do the installation as I expected. Instead, a new technician was there and he didn't seem to know what he was doing. As an example, I walked in to find him replacing the wrong expansion tank (we have 4), and had to call the office just to get that mistake corrected. Ultimately, the new tank was installed and we were billed over $1600. This weekend, we awoke to a flood in our basement. The new expansion tank had corroded (in just 8 months) and water flooded the basement overnight. This seemed particularly unusual because not only is the expansion tank new, our entire house is only four years old. The overnight leak resulted in damage to our newly installed hardwood floors in over 50% of the basement. We are in touch with our hardwood flooring installer and the repair for the size of this area could be in the range of $10,000. J Blanton made an emergency visit on Sunday and told my husband that they would be back on Monday to install a new tank (since we are No Drip Club members). On Monday morning I got a call from Kyle explaining that they wanted the technician who did the initial install to do the second install and he wouldn't be available until Tuesday. So, we waited an extra day. The technician who came on Tuesday (Edwin - not the tech who did the initial install after all) to install the new expansion tank said that the reason this one corroded within 8 months of being installed was that it was the incorrect tank. He said the one that was installed in July was for hot water only, not hot water and radiant heat. He took the time to point out the differences in the label of the old expansion tank and the new expansion tank to show me how they were different. He said now that I have the correct tank, I shouldn't have any more problems. I told him that I was very upset to learn that we paid $1600 for a faulty tank that ruined our new hardwood floors and that I wanted J Blanton management to reach out to me. He told me he would talk to his management and that they would likely call me by noon that day (of course a call never came that day or the next). I did get a picture of the old tank with the corrosion and I thought about asking Edwin to write his explanation down on paper, but didn't think that was necessary since he repeated his st read more

I just moved to a new condo in Chicago and I was surprised to find that my bathtub drain was heavily clogged, and the toilet was completely clogged. I contacted J Blanton through Yelp and they called me back about five minutes later. I spoke with Elizabeth, who was very polite and helpful, and she sent two plumbers out to my condo on the same day. They solved both problems fairly quickly, and I now have a working bathroom. The plumbers also inspected a few other issues around the condo and gave me estimates for the cost of repairing or replacing them. I definitely recommend J Blanton. read more

I woke up on Jan 7th, 2014 to find my bathroom pipes frozen from the extreme cold. I called a few plumbers and J Blanton answered. The woman on the phone said that there were 4 people in front of me and it would be a few hours until somebody could come out. Steve showed up after about 4 hours. I showed him the problem, he said it could be remedied and would take only 20-30min. He then said it would be $500, I asked why it was so much, he said that they they determined their price by calling competitors and they took the average. He said the equipment was expensive and that there would be 2 licensed plumbers. He then said he would give me 10% off because I lived in the neighborhood and that me might be able to knock it down a bit more. Reluctantly I agreed to the extortion because I did need my pipes thawed and I figured it would be rather difficult to find another plumber since I had been waiting most of the day. Scumbag Steve then left to go get the other plumber (Vince) and the equipment. They hooked it up a machine to my pipes and were able to thaw them within 5min, he said he would charge me only $350, because I'm in the hood. He also claimed that there were 30 people ahead of me and that they bumped me up, because I'm in the hood (even though I had been waiting 4 hours). The dude was super sketchy, I'll never use J Blanton for anything ever again. I agreed to pay their exorbitant rates because I didn't want my pipes to bust. They had an opportunity to gain me as a customer for future services had they not taken advantage of the situation (extreme cold). My advice to anybody else is to avoid J Blanton and their sketchy plumbers. read more

I hired J Blanton Plumbing to replace my shower valve cartridge in August 2014, which did not end up being cheap! A few months later, my shower started only producing cold water, so I had to hire another plumbing service to take a look at it. They came in, and said something was wrong with my cartridge. Apparently, the one previously replaced was a knock-off, and so they had to replace it again. I will never look at JB Plumbing again - expensive price for poor service and knock-off products!! read more

I hired J. Blanton Plumbing to "reseat" my leaking toilet. They arrived promptly, gave me an estimate, and had the job done quickly. I am confident that they fixed the problem correctly. Had I hired them to install the toilet originally, I would not have had this problem. It pays to hire professionals! They get the job done the right way the first time! read more

Here's my promised update from my earlier review: we had both of our bathrooms completely gutted and remodeled last Fall. I had the contractors use the same toilets we got from J Blanton since they were newer and were sold to me as high quality toilets. Recently both toilets started to leak. My contractor came out for free and put new seals in and they still leaked. He explained the problem was they used those toilets because I asked them to, but what I had were cheap Mansfield toilets from Menards. He had me purchase Kohler toilets from Lowes and explained a toilet installation shouldn't cost more than $150 (plus the cost of the toilet). Since I'm not on Yelp much I just saw the business manager from J Blanton's request asking me to "stop unfair public attacks." Since it's true you never know random people on Yelp are giving a true unbiased review and that the business is responding fairly, here's my advice: if you are going to get new toilets, compare pricing between at least a couple of companies and ask for them to provide you with the brand name and model of the toilet being quoted, so that you can check the pricing and the quality of what you are getting. I'll own the fact that as a consumer I didn't do my research and, as a result, I paid twice what I needed to and received products that only lasted around two years. read more

I would Not recommend this company at all.More than half of the employees are NOT licensed plumbers.Their main purpose is to sell a customer a plumbing fixture that costs much less at the store.A salesperson ,pretending to be a plumber,came out to improperly diagnose a problem that I had.Good thing that I got a second,and third opinion.My water heater just needed a new thermocouple. I saved myself around1800.00 dollars by Not using them. read more

Disappointed... I have a sink that had a small leak. That's it. I knew it couldn't have been more than a seal or something. J Blanton guy gave me an an estimate - $325 to fix - saying the seals were bad, and the original plumber who rehabbed the house 2 years ago never used putty, so it caused all these issues. PLUS.. they cited another $545 because they said the "piping was incorrect, and needed to be redone." I called another plumber who took a quick look at the problem and said the J Blanton estimate was "criminal". The only thing wrong was that a part under the sink (like a big nut around the drain) was loose. 5 seconds an a big wrench, it was fixed. and we could see the putty squish out - which was indeed used originally. Seals are just fine. he felt bad about charging for such a small thing, and didn't even charge me. I threw him $50 for dinner for coming out and helping me. He said the Blanton estimate was citing a 20 year old code for dual drainage that was abandoned after 1 year because it was unnecessary, and is never done on rehabs (only sometimes on new builds); my sink was absolutely to city code. No new piping was needed. Really disappointed that they were trying to take advantage of me since I don't know much about this stuff. Not sure if all of their people are like this, but my advice... if you get an estimate from these guys, get 2-3 more to make sure you're not getting taken for a ride. too bad since I live in the neighborhood and would have used them often. read more

Helped me when the city wouldn't. Eventually the city of Chicago caught up with the fine crews from J Blanton. But it took some time. I had raw sewage backed up into my basement. Part my $ part city $. The crew worked tirelessly to get me back to 100. I will call them first for any plumbing problems. Especially emergency problems. Quick response, even faster crews to your door. read more

First, I give Jack Blanton a lot of credit for being a nice, responsive guy, who shows up on time. This is why I gave him two stars. If you have a fairly simple plumbing problem, give him a call. I, however, had a clogged toilet that turned out to be caused by a broken pipe under the foundation of my home. Mr. Blanton came out to my house twice, charged me nearly $1500, and nothing was fixed. This is an outrageous amount for having fixed nothing. Mr. Blanton also advised me that he could not pinpoint the issue using a camera, so we would need to jackhammer through the foundation in my guest bedroom and my hallway. I got a second opinion from another plumber, who Mr. Blanton recommended. The second plumber did all the diagnostic work for free, was able to televise and find the issue and only had to cut a 2x2 hole in the foundation to fix the problem. read more

Jordan and another guy came to fix a gas leak at our fireplace on quick notice. They were friendly, knowledgeable, professional, advised us on another issue under our kitchen sink while waiting on a part, and finished in a short amount of time. read more

When we got the quote, we specifically requested not to cut through the drywall to replace a small section of broken pipe. When the job was scheduled, we left my father in law to supervise the job. Being a landlord over 30 years with numerous properties, he saved our drywall when they wanted to cut through the wall to make their plumbing job easier. My father-in-law, as a non-professional plumber, coached them how to do the job without unnecessary damage to the property. I am happy the job was done but felt a little supervision with some basic plumbing DIY knowledge would help them do a more satisfactory job. read more

THE WORSE EXPERIENCE I HAVE EVER HAD! I 100% DO NOT RECOMMEND THIS COMPANY. It does not deserve 1 star!! This company owes me money for a job they never did claiming that they would....But LIED. When I call to get my refund they gave me so many excuses that the financial department was on lunch, was not in the office, on vacation, I was told 4 times that the financial deparment was going give me a call WELL I've been waiting for 4 months and still NO call.The person on the phone that transfer the calls was extremely RUDE. read more

Guys were great. Yes they were a little expensive, but they honor the 10% discount if you mention yelp, and they know what they're doing. They came to our place on thanksgiving for an emergency garbage disposal/sink issue, patched what they needed to, and returned first thing the next morning to do the full work up. Hope we don't need to, but would definitely use their services again. read more

They are a professionally-run business. Their customer service and responsiveness are top-notch through and through. They are honest and upfront in their dealings and all of their fees. The problem is they want too much in fees. I was quoted a premium price of ~$2,200 whereas I was quoted $600-$1,300 less from two other licensed/bonded/insured plumbers for the exact same work. They will charge you an additional $125 for them to provide their license/insurance if you need to secure your homeowner's association's approval. It is virtually unheard of for any contractor (plumbing, electrical, general, etc) to charge this fee. You should NOT have to pay this. JBlanton should know better and I think they do. They should either get rid of this ridiculous fee to stay competitive or switch their insurance company if they're imposing this cost onto them. If your property is not part of an association and budget is not a concern, JBlanton will serve you well. Otherwise, regardless of what your budget is, on a matter of principle, don't let yourself pay an unnecessary fee for that license/insurance (for all you condo/townhouse dwellers out there) read more

Ridiculously expensive! $180 to swap out a shower head (I was providing the shower head, not them). For small jobs, don't waste your time. At least the preposterous estimate didn't cost me anything - just wasted my time. read more

J.blanton really impressed me with very good customer service,their office staff was very responsive with scheduling,even after I rescheduled multiple times they were patient and polite and the technicians Chris and Haley were professional and polite,they did a very nice job quickly and efficiently and also left the area even cleaner than they found it,thank you j.blanton plumbing,i will be calling again!! read more

Friendly and professional. I called McHenry, IL office. They arrived quickly . Found and fixed a crack in my pipe in no time. Neat and clean. Had a great experience with them. read more

I had a huge plumbing emergency and they did a fantastic job at a decent rate. I was having serious bathroom issues and they sent out Howard and Jeff. They were very nice and super professional. They were quick and efficient. Both the sink and bathtub were clogged and the toilet was acting up. They helped fix all my problem within a few hours and left the bathroom in perfect working order. I highly recommend This company and Jeff and Howard A+ Service at a great rate. read more

Everyone who helped me out was super nice - from my initial call to the service man, Sam, who came out two days before Christmas the same day I called for assistance. Super efficient and pleasant. Explained everything to me so I knew what was up and how to maintain my hot water heater. So grateful to have my hot water back!!! read more

If you consider J Blanton - I strongly recommend that you get another estimate or quote. I do not typically post on Yelp but my recent interaction with this company was telling and I wish to warn other homeowners. J Blanton will not respond to any questions about how much they will charge you for a particular job over the phone. They will also not tell you how much they charge per hour or even ballpark how much time a job might be that you describe to them on the phone. Their position is that every job is unique they need to see it and they do not want to set the wrong impression with the customer. What they will tell you is that they will send someone and they will do a free estimate on site. From the start this was suspicous to me, but I agreed to give them a shot as they were able to schedule someone the very next day to take a look at my water heater and they were part of the manufacturer's warranty service program. Almost as soon as the technician arrived he told me that he would need to charge $330 to do diagnostics to determine the issue - which would be credit to the cost of the repair. This made me angry as it contradicts the free estimate argument that the gave me as to why they will not quote any prices over the phone. When I pushed back, I was given a quote of $560 to take care of it or $270 if I was willing to deal with the manufacturer's warranty program directly (my hot water heater is under warranty so parts are free). I showed them the door and I could not be more happy that I did so. The next contractor was direct, fairly priced and fixed my hot water heater in about 45 minutes (5 minute diagnosis, 30 minutes to get new part, 10 minutes to install new part). I could not say for certain that J Blanton always tries to gouge homeowners for service work, but they certainly behaved that way with me. If they do not wish to be perceived as a group that operates this way they need to be transparent with their pricing. read more

Highly recommended. My condo building needed to get a repair before the weather got too cold, to prevent any pipe bursts. J Blanton Plumbing was able to come out quickly, provided me with a free estimate. Overall their pricing was very competitive with the rest of the market and I never felt like they were trying to nickel and dime me at all. Tony was the plumber dispatched for the job. He arrived right on time and was great from the start. He explained all the work and steps to complete the job. He worked quickly to reduce the total time the water had to be shut off for the building, but he did very high quality work. Tony took time to cover the work area in plastic beforehand and when the job was finished he made sure to clean every thing up completely. He wiped down the area with cleaning spray, even shook out a rug that got a little dust on it. Overall, very happy with the workmanship and the experience I had with all the employees at J Blanton. read more

I contacted J Blanton Plumbing to have the sewer line inspected on a home my wife and I are purchasing to make sure it hasn't caved in. I was told the following by Jenn, "We can come out this week to have the sewer line inspected. There is a $125 charge for customers who do not currently own the home." This was significantly cheaper than other quotes so I verified that it was correct when I called to set up the appointment. Jenn assured me this was the price. Because they do not set specific appointmentment times, I was given a window (between 2 and 5 PM.) Jenn told me that she'd put in a note to not show up prior to 3:30. They didn't show up until 5:25 PM at which time they informed me that a sewer line inspection would be $379 ($254 above what Jenn quoted me and $30 higher than the highest quote I had received via Yelp). They informed me that $125 is for a home inspection not a sewer line inspection. The bottom line: don't believe the quote your given. For them to argue it was miscommunication is a bit disingenuous given the message they sent me (quoted above). I will not be using J Blanton Plumbing for anything in the future. read more

Will and Howard from J. Blanton Plumbing fixed my kitchen sink's leak and backed up plumbing. They moved quickly and explained everything to me throughout the process. They not only handled what they came for, but they gave me advice on my faucet and disposal to aid in going forward without any problems. Highly recommended. read more

I had a plumbing emergency last night - water coming in through my ceiling at a pretty fast rate - and the plumber on-call at J Blanton identified the problem over the phone. It took a while, and although he could've required that someone come out to look at the problem (read: could've charged me for late-night service call), he stuck with it, was super-patient, and walked me through all the possible sources of the leak. Found it, fixed it, no more leak. I will definitely be using these guys going forward. Could not have been kinder or more helpful. read more

I contacted J Blanton Plumbing immediately after I postponed our closing for a 3-flat building in Chicago. During the closing we discovered that the sewers had backed up one week prior, something the sellers failed to disclose during our final walk through. We were aware of the basement flooding 3 months earlier but were assured that the problem had been corrected with the installation of a new pump and check valve, and we were told the entire sanitary sewer line had been rodded out. So I postponed the closing until I could find a plumber to give me an honest evaluation of the latest sewage backup. Thank goodness my realtor referred me to Jack and his company. Jack met the seller at the property the very next day to evaluate the problem. Despite seller's attempts to sway him to "just tell them everything is OK," Jack did right by us and found major issues to the tune of thousands of dollars. The new pump installed 2 months ago was not up to code and was not working properly. The entire sewer line was completely blocked with tree roots, which was causing the sewage backup. Obviously the sellers lied about rodding out the sewer line. Jack provided a written, detailed estimate for repairs to both me and the seller. The seller was forced to give us a credit for that amount at closing if they wanted us to proceed. I cannot say enough about Jack's integrity and professionalism. Two days after closing, he filed for a city permit and promptly started resolving all of our plumbing problems. It took him 3 days to cut through all the tree roots and install a new flood control system. He met us back at the property several days after completion to show my husband and I exactly what he did and what we need to do going forward to make sure we never have backup or flooding issues again. And, most importantly, he stuck to the estimate he gave us (many plumbers tend to find "unforeseen problems" and stick it to you once the job is completed. We are so grateful to Jack for his quick responsiveness and honesty. He truly made our closing possible and we will be using him for all our future plumbing needs. If you need a trustworthy, reliable plumber in Chicago, please call J Blanton Plumbing. I promise you will not be disappointed. read more

It was a simple replacement of the exact same type of faucet that was there before - the easiest replacement possible.

Jack and Jake just left our home after we called around 4pm today with a garbage disposal issue. They were here within the hour, helped solve the problem quickly and were a couple of he nicest people we've worked with and have met since moving to the neighborhood. I would highly recommend them - and will definitely call on them again if/when a plumbing issue should arise again! read more

These guys are awesome! They came out within a few hours to fix a drip in our ceiling that we thought was from a pipe freezing in the cold weather. Turns out it was just a light drip from a toilet in the room above. They charged us the bare minimum to get it fixed and were in and out in under 40 min. Chris and Kyle were both awesome. Can't recommend these guys highly enough. read more

We had a low flow issue in our house due to old pipes and it was becoming a challenge to wash dishes with warm water. After having two different plumbing companies come 'fix' our problem the water still was not flowing. I took the recommendation of my brother and contacted Jack, who came out right away and came up with a plan. I did not expect the job to be free but found his rate comparable and the work guaranteed. Jack and his crew (Nick), did a wonderful job and we are happy with the results. The water flow has improved and little mess was left behind. I would highly recommend: Job done on time, done well, and the cost the same as the estimate. Call Jack you will not be disappointed. read more

There's nothing worse than waking up and realizing you have no hot water....on a cold Chicago morning! We had actually called J Blanton a few days before that for a clogged sink. It was so gross, my house smelled like sewage, J Blanton was able to come out the same day and fix it. They were quick, courteous and from what I can see about par on pricing. BUT the water heater is why I am writing this review! Our home is sort of unique in that it was an old warehouse and because of it's configuration and size the house was built (before us) with a commercial water heater! Jack worked with me every step of the way to make sure that I was able to replace the product with something that was comparable in price, size and commiserate with our personal family needs. He was also able to order the new water heater overnight. This past Friday, Chris and his team arrived at 10am; they were friendly, considerate of our space...covering or removing anything that might get dirty, wrecked or ruined! Because this wasn't a "standard" residential job, some of the initial measurements were off, but the the guys...I believe there were 4, weren't fazed. They spent the next 10 hours (yes, that brings us to 8pm on a FRIDAY) rebuilding all of the piping and drainage in our utility room. I felt so bad that they were there so late and Chris just kept saying, we aren't leaving until the job is done, you will have hot water tonight! I kept trying offer them food and drinks, but they kept their heads in the game and FINALLY got it done. OH and the night before, my daughters toilet had flooded her bathroom, so while they were there they also rebuilt it. Of course this was an additional cost, as it should be, but they did knock a few bucks off since they were already there, which i thought was extremely considerate given that larger companies won't even address an issue they weren't called out for. So here's the take away: 1. This company and it's team were great to work with, if you can get Chris you should, Jane in the office is the best and you should definitely hire them!! 2. My house's plumbing may or may not be falling apart...they goodness Chris and team will be back our tomorrow!! read more

Scheduled the guys to come by to check out what I thought was a water hammer / non-functional faucet. They would do a free estimate and we scheduled it for the next day. They came by, checked it out. Turns out the angle stop had gotten closed. I felt like a moron (rightfully so), and they didn't charge me for the visit. Thanks again guys! read more

Amazing service! Was right on time. Called to say was on his way. Even stayed late to make sure problem was fixed. I had called another plumber with good reviews and they could not find the problem, but Nate did. Totally happy thank you read more

Today was the second time this week they didn't show. Granted the weather is freezing and they have emergencies but a little customer service goes a long way when you charge top dollar like they do. The first appointment they called at the beginning of my appointment window and said they were tied up with emergencies and could I change to the next day. After waiting till almost the end of the appointment window the next day I got a curt call saying this was a courtesy call to tell me they weren't coming. They think it's a courtesy to tell me they're not coming? I said it would have been nice to get the information sooner. Well, she thought they would get there. No apology, nothing. Could have cared less. read more