Took my Honda Civic to this Jiffy Lube location for repair work. After having diagnosed what the problem was, manager Douglas Castaneda explained exactly what the repair would entail. He provided excellent and prompt service and made me feel like my vehicle was in the best of hands. After my vehicle was fixed, I received a follow-up telephone call from Douglas to make sure I was satisfied with the service. The likelihood of me returning to this location for future services and/or repair work is 100%. A big thank you to Douglas and his staff! read more

I would advise anyone who thinks about using Jiffy Lube especially this location to think twice. Do some research and see just how unhappy customers are. I took my 2012 Subaru Outback for an oil change on 11/18/2015 and on 1/07/2016 I had to drive 95 miles each way to see a customer. When I got to my street and stopped at a light my car started smoking white smoke. I did not know what happened until I got to my driveway and stopped my car. It ended up leaking a bunch of oil all over my driveway. I was afraid to drive it because I didn't know what kind of oil was leaking. I had my car towed to the Timmons dealership to have them look at since my car is still under warranty. They told me that who ever did my last oil change never put a new oil filter on my car and when they put the old one on, the person tightened it on with a wrench which I was told is a no no. So I called jiffy lube and spoke to the manager Douglass. I was down the street so I just went in. He told me there was nothing he could do since I didn't bring my car directly to them that bringing it to my dealership voided the warranty! How the heck was I supposed to know it was all because of my oil change? So he took my car and put it on a rack and walked me under my car so he could show me that my car was still leaking and that nothing was their fault!! So again on 2/22/2016 I took my car back to the dealership to have them check to make sure it really is leaking. Mind you this whole time I am smelling burning oil!! Yuk it stinks! The dealership told me that no my car is not leaking anymore but because of how bad the original leak was, it is going to take a while to burn off!! Please do not use this place for anything!!!!! read more

Brought our daughter's car in with a check engine light. Turns out everything was fine and she just needs to learn to tighten the gas cap! Douglas was great and did not try to sell us items we didn't need and didn't even charge for the inspection! read more

I brought my car to jiffy lube here in Westminster and I was greeted kindly by Joe, he escorted me inside and kindly offer me fresh coffee and water as I wait. Then after he ask me how I would like my car service done?.. So I explained to him I need and oil change and tire rotation, so he looks up what kind of recommendation I needed to get my car running healthy again, so he explained to me what he recommend and therefore I went with it and I tell you that my car was running better then ever!!! The service was fast and fair priced thanks to Joe I will be coming back for my car service here at this very location!! read more

Rolled in here this morning with simple yet BIG issues if I hadn't. I was helped right away. Doug was honest and helpful. Being a single mom on limited funds he didn't try to rip me off. ( like I have been numerous times) . He took care of my immediate problems, and I will be going back to work on other things that need to be done. Thank you. read more

Recently had my oil changed at this location. The next day there are oil spots all over my driveway and on the underbody of my car. I go back and tell them. They said they must have accidentally spilled some oil and it collected on one of the underbody panels. They clean it and send me on my way. I continue to notice oil leaking on my driveway and now oil level is not even showing on the dipstick. I can see oil all over under my car and around the oil pan drain plug. So I go back. I explain the situation and history to the person who greeted me and I go inside while they check it. They tell me exactly the same story as last time about spilled oil on panels under the vehicle, but they added oil because it was low. I told them you could easily see oil around the drain plug and he said "yeah, I saw that too". I told him that's where it's leaking from (pretty obvious). All I got was a blank stare with no action outside of cleaning the panels and topping off the oil. I get up today and more oil on the driveway. This location takes no pride or accountability in their work, let alone the safety aspect of oil blowing onto hot exhaust. It's ok to have a problem with service, it's how you fix those mistakes that matter. Never take your vehicle here. read more

I just came in to have diagnostics done on my truck. Douglas pretty much stopped what he was doing came out within 5 minutes and gave me the diagnostics. We had a good chat as well. He is a really straight forward guy, and can be trusted. Will be back for oil change. read more

I wish I could give 0 stars due to my horrific experience today. I stopped in for an oil change on my lunch break and was told the wait was 30-45 mins max which usually means an hour to hour and a half. I reluctantly decided to go for it mind you all I needed was oil and an oil filter change. Here is my 4 hour oil change from hell. Hour 1 included a half hour of my vehicle waiting to be pulled into the garage and once in, the oil was drained and air filter and plumbing removed. Hour 2 my vehicle sat untouched. They were fairly busy approx 5-6 cars with what looked to be enough techs to handle it. These techs are supposedly ASE certified which I have to question (evidence to follow). Towards the end of hour two and getting frustrated I asked multiple techs what's the status and was told it's almost done just need to add oil. It sat another 30 min. Untouched. Now my lunch break being long over and getting frustrated along with 4 other customers with multiple hours of wait time I decided to tell the manager that whatever is done, button it all up now and do not do anything else to the vehicle I HAVE to leave now (3 hours into an oil change!!!!). Hour 3 included me watching from the waiting room as a technician spent 20 mins looking where to put the oil dipstick back in. This is not a joke. I imagine this being in day 1 of training. Took multiple techs to decide where it went. Being in service myself and typically servicing my own vehicles (this visit was for a fleet vehicle for my service company and we are not allowed to work on our own service vehicles) I went into the service area and attempted to assist the tech with getting everything back together so I could someday actually leave. The best is yet to come. During hour 3 once the dipstick housing was located (oil change 101) it was time for the techs to reassemble the air filter and plumbing. I watched again from the waiting room as he (different tech) struggled to line up the filter housing with the clamp. I was very skeptical as he "finished" as it didn't look right even from 40 ft away. I made a mental note to inspect this before I left when it was finished 3.5 hours later. After speaking to the manager multiple times about how I cannot be here any longer and to get the vehicle out of the garage immediately it finnnaalllyyyy made it out and was delivered to me. First thing I did was pop the hood. With 2 fingers I removed the intake piping to the air filter. This whole assembly would have easily fallen into the belts if I had left it as delivered. How was this acceptable? Clamp was clearly broken and it had been laid there and hood shut. Couldn't believe it. I inspected further. Hmmm green fluid all over the inside near the wiper fluid reservoir? I dip my finger inside look and smell. Wait for it.......COOLANT! I walked inside and looked for cameras. I thought Ashton Kutcher just got me good. Nope, the tech filled the wiper fluid with coolant!! Yay Now I get to wait another half hour for a wiper fluid flush and fill. I told the manager I am not paying for this service and she initially agreed (along with the tech?) and they also told me they could order a new filter clamp from ford and I could come back in a couple days so they could replace it as apparently I was not allowed to just pick it up and install myself. The manager spoke to her manager and then informed me that I had 2 options...either pay for the $80 oil change or pay for the new filter clamp but they could not "warranty" both items. I turned to the customer behind me and laughed. I got out my channel locks bent the clamp 180' back and reassembled the filter assembly myself. Told her not to order anything. I Don't have an extra day to waste and didn't want to risk any more damage. Finally at hour 4 I was in my truck and leaving with the oil change fee waived (never even received a new mileage sticker). I hope nothing else was touched. Maybe Wiper fluid in my brake fluid reservoir?? Who knows. I really hope this was an off day, I get everyone is human and makes mistakes but if this is the norm they won't be around long. It also bothers me they go over a list of "what was performed" that clearly wasn't. There was no vacuum of floors or window cleaning which is clearly stated on the invoice which to me is flat out lying to a customer. When asked they'll say "when it's busy we may overlook that". Fine, DO NOT list it. There was also a box checked stating the chassis was lubricated?? Does that mean oil was spilled?? Save yourself a headache and head elsewhere. $80 for 6 quarts of mineral oil and a filter (maybe, haven't checked if it is there yet) is ridiculous. At minimum watch what they are doing to your vehicle....Scary. If the owner of this location would like to contact me please feel free to leave contact info and I will happily contact you to discuss my visit and to help improve the operation you currently have in place. read more

When someone loves what they do and is GOOD at what they do-it shows. The manager, Douglas impressed during my recent visit to this shop. I've been in a customer service industry for over 30 years, so it takes a lot to impress me. And when they do, it must be complimented and shared with everyone. Douglas took the time to understand what service my older truck needed, and never tried to "oversell" any additional services that were not needed. I have not had my radiator serviced in a long time, and he took the time to explain the negative impact this has had on my truck. I was so impressed with his service and passion for helping me, I brought my wife's SUV in for service as well. Highly recommend THIS shop (can't speak for other Jiffy Lubes since they are all independently owned). I witnessed the other technicians in this shop sharing their manager's professionalism and competency. read more

We continue to take both our cars to this Jiffy Lube! If you are going anywhere else even the dealers you are crazy! This is the best run Jiffy Lube I have been to. The entire staff knows their business! They don't try to upsell, they sell you what you need! If you don't want to take care of your vehicle as you would yourself, then this may be a problem for you! You should take care of your vehicle, it serves so many useful purposes for you and an in emergency you don't want to have to worry! I don't mind taking my car because there are women there and the waiting area is very nicely decorated. Not manly or girly, but very comfortable! The service and the pricing just can't be beat! They make it very affordable to maintain your vehicle in such a bad economy. My family will continue our loyalty to this Jiffy Lube and our friends are on their way to our great experiences also! Thanks for the great service!!!! read more