TRASH, THROW THE WHOLE STORE AWAY. Always end up having to wait a hour for a regular combo. Bunch of young kids who standing around not doing nothing, Talking, literally that's what was going on when we walked in after 35 mins of waiting in the parking lot for our food. read more

I was getting hungry for some wings and K F C was close plus we had always had good food before. Not so this time. The place was dirty and trash on the floor. I could have overlooked that but when I saw the girl scoop up our coleslaw then wipe her hands on the side of her pants it was time to go. Besides that hey were out of wings and I had to settle for nuggets. Maybe we'll stick to El Pollo Loco, or at least try a different K F C read more

Inedible original chicken that was so old and dry it had shriveled up and pulled away from the bone. The mashed potatoes were slightly sour. I tried to eat the food but ended up throwing it away. Wasted $10. This was around 4:30 pm and there was a line of cars in the drive thru, so it wasn't like I was going there right before they closed. read more

This place sucked before COVID. Don't do it. Don't even think about it. You WILL regret it. Im currently waiting out front for my order along with 6 other cars. The drive thru is packed and the employees seem confused. read more

Went for soft serve ice cream cone which we've had before and tonight was a joke Very little ice cream at all and when I questioned the amount I was laughed at Never go there again Very disrespectful read more

The worst restaurant ever. I put in pick up order. Not ready even I arrived 10 minutes later. Nobody at the front to talk to, I had to keep saying hello several times to get attention. She rudely says they are out and cancel your order. I said I already paid for it. She said you can cancel it ( canceling isn't an option online ) Manager was so rude too. I asked if I can come back another day to pick up since I already paid for it, manager refused to give me refund or pick up another day. read more

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THIS KFC IS GARBAGE. AVOID IF POSSIBLE. I hear the A&W has I A good burger and they share a building Bucket of soggy chicken my family said it looked gross and they were right. I went back to kfc. Talked to memo mmm the Manager Monica. She told me they don't do remakes on buckets. So if you buy a bucket of chicken it's all sales final. I spent $46 on dinner and I have nothing to feed my kids. They refuse to give me a refund or give me chicken that I want. Monica should have to eat this slop. This KFC IS GARBAGE AVOID read more

Ordered onion rings waited for 20 minutes then waited another 15 to get my money back. Bad service will never come back.

I ordered my first deep fried turkey for thanksgiving! Wow was I suprised at How GOOD it was !!! The white meat was so moist and wonderful.. Im a customer for life !!! Thank-you kfc and Harland Sanders for a wonderful meal !!! it was great and very good side Too!! read more

I will never go back to this location again I waited a 1 hour for my food and to get home and fine out they messed my order up I tried calling they don't answer the phone read more

The food is typical quality but the staff is so good at ignoring customers that I wondered if I had my cloaking device on by mistake. Always make sure you have a reflection when you walk in. Otherwise... your just another vamp that can't get service. read more

This is the worst KFC I have ever been to. After a poor experience more than a year ago ( see below) i thought to give them another chance. I pulled up to drive thru speaker and sat at the drive - thru window saying" hello" , "hello" , no answer so I finally drive up to the window and it doesn't even appear anyone is inside and the parking lot is empty. It is literally lunch time! So, I leave and drive across the street to Mr. Pickles to order lunch. The first time we tried KFC at this location, we went inside and waited 10 minutes for the drive - thru person to assist us at the counter( no one else but her and the manager working) and then when we got our soda's the syrup was out and the manager did not want to change it out. the food was nasty and was nothing in comparison to other KFC's I have went to. I do-not know if they are under staffed or have a non exisitant lazy owner but I am surprised the franchise allows them to still operate under it's brand name. The parking lot is always empty and it is in a prime easy access location. Save your money and or time and don't go here! read more

This KFC location has given me terrible Chicken Fried Steak dinners 3 times now. When they first came out they were delicious. Lately they have been cold, dry and tough. If they can't get it right they need to take it off the menu. I will not order this Wednesday special again! read more

Horrible experience here. They were out of biscuits "because someone burned them", young staff were chowing down on food in the back right where customers food was being packaged up, they were out of the KFC special sauce which is always a must for me, then when I expressed my dismay by saying "I will probably never visit this location again" , the young lady literally responded " Well you are just one customer so it can't hurt us". Enough said, I will contact KFC Corporate and complain. So inappropriate. Even though I rarely eat at KFC, when I do I always love the biscuits! read more

7 out of 12 wings were not edible . Could not bite through. Also tossed three pieces of chicken as they all were old at 5:39pm at night wth...... no worries even though only one close to me I will not be returning. Whatever happened to quality control or caring about your product . Guess thos April 22, 2020 Had the worst chicken I've had and paid 30 dollars for old ass chicken. KFC should be ashamed but my fault cause I went back but I promise I have learned my lesson neither I not anyone connected with me will spend another cent in the kfc off of auburn. If they are going to serve old chicken they should tell you especially now since you can only find out once u r home read more

This place is always the worst! Whether it's employees being rude and talking down to u, or the employees playing and screaming at each other, either way it will turn into a super long wait! Especially if Joy is working. She so rude and arrogant, and that's after I got the order and asked for her name... The rest of the time she was busy messing around with all the other employees. Definitely not the way this business is supposed to be running, I'm sure! read more

They never have any chicken and it's a place of chicken lol you cant ask for all legs or all breast cause they will say no theyre out or can't do it. Don't waste your time coming here. read more

Every time I've been to this KFC they make me park even when I'm the only person in line. The chick at the intercom is rude as hell and didn't even ask me what I wanted for my sides and drinks. horrible customer service in general. Ghetto nasty girl working at the drive thru window read more

Ok well disappointing that I didn't receive two large sides of mashed potatoes and gravy and coleslaw. I ordered an 8 piece large family order of chicken with biscuits and two large sides. I did get chicken and biscuits. I did not receive two large sides. Now we got home from kfc with our $29.49 8pc meal. The mashed potatoes large side looks like a small side and it was not even filled up!!!! It has less than 1/3 of mashed potatoes in it , terrible. Now the coleslaw which is a favorite, was less than 1/2 full. Not even half a container!!!! Yet advertised as a large??? I don't get it , we we close to getting our order. The chicken was good, the biscuits but there are five of us ordering a large family meal and there was only enough coleslaw and mashed potatoes for two of us!!!!!! So three out of five family members went hungry for mashed potatoes and coleslaw!!!!! It's not right!!!! Those two large sides that were darn near empty ruined dinner for three of us. We should have went to my favorite fast food restaurant, Taco Bell!!! For $29.49 we could have all had dinner and not leave the table hungry!!!!! I guess I will reach out to management and see if they are willing to correct this error or if not we will know where they stand as far as fairness and customer service is as far as a priority. read more

Bro the food is fucking disgusting. I will never eat at this KFC again I love the chicken in my food looks like it was dirty and is sitting in Greece all day. It fell apart so much that I got bones in my mouth. Multiple times my mashed potatoes were disgusting. They had a little lumps in them, and felt like it was burned, my kids famous bowl had burnt chicken in it and it look like you've been sitting in dirty grease all da just fucking gross man. Disgusting. read more

Love the food but holy crap Nothing cooked and staff had no idea what happened to orders Drive thru was slow. It's not short staffed just poorly managed. read more

Every item I ordered was missing something! 1. I order spicy chicken sandwiches, and I got classic chicken sandwiches instead. They lied flat to my face when I asked if my sandwiches were spicy TWICE. They said Yes impatiently. 2. I ordered two drinks, I got one. The lady said you only ordered one, so I said it's okay, no need to add. The next thing she did was charge me for another one. 3. I ordered a big box, and inside it was missing a sidedish. Even though I like KFC, I will never be returning to this location. This is a horrible experience. read more

Just picked up dinner for the night and was so disappointed! My husband and I have been craving KFC and decided to go for it.... Chicken must have been sitting for awhile as the meat was dry and tasteless. The extra crispy as hard as a rock. The worst was they forgot to include the coleslaw. The biscuits were wonderful. Kentucky Fried on Auburn Blvd in Citrus Heights read more

Fast food my A$$. I asked for a bowl which is mashed potatoes, gravy, corn, and a few bites of chicken. I ordered through the drive thru and she told me to pull up to the front. TWENTY MINUTES pass and I don't have my food. Nobody was in front of me at the drive thru. I walk in to see them all huddled around a phone. The person on her phone was the manger. I should've gotten her name. I show them the receipt and ask for my food. I watch them prepare it in LITERALLY 30 SECONDS. What the f-ck is the point of the drive thru??? Why did I have to wait for no reason??? I asked the manager both of these questions and she said "I don't know" and shooed me away. Garbage. I was hungry as hell and idled my car for way longer then necessary. read more

I would give a higher rating if I didn't feel rushed every time I order at the drive-thru. It seems like the majority of the time I go there, the associate working the window assumes I'm done ordering without asking if I'm finished, tells me my total (or that my total will be available at the second window), and then disconnects, so they can't hear me when I say "I wasn't finished ordering yet." Then, I have to finish my order when I pull up to the second window after awkwardly waiting at the speaker for what seems like an eternity to see if the associate will return, and then realizing the associate won't be returning to the speaker. Kind of uncomfortable for both of us, I'd assume. Other than that, the food is good and it's always warm when I get it. Just wish the customer service at the windows were better. read more

0% customer service rude, the food is not fresh, wait time more the 20mins I am also doing DoorDash whenever they said 3 mins it mean 15 mins please don't waste your time, health, and money. read more

If I could give zero stars I would. I don't like to leave bad reviews but this one definitely deserves it. I have given this place 3 tries and each time they disappoint. Each time I have orders they have completely eased up the orders, they have either forgotten to put multiple things or completely disregard what was ordered. Today was a cherry on top. Came in since the order stated that it was ready for pick up, not even close. We waited a good 30 min maybe more. There was an older lady telling them that she ordered mash potatoes and gravy for her ill mother and it was cold. They changed it 3 times for her and still cold. They even went to the point of putting a thermometer in the potato's to see if it was cold. Like dude give the woman fresh potato's! That's is what she paid for! When it came to be our turn they didn't even have the teams that we ordered. They said they can give us other things that are already ready ( not what we ordered and also cheaper versions of what we wanted) and if we wanted what we ordered it would take another hour and a half. I told the so called manager that this was frustrating and that we are on a time crunch and would rather get a refund since we have already waited 30 min at the store and a hour at home when we ordered. The "manager" said he doesn't know how to do the refund. Don't get me wrong he was trying to accommodate which I give him props for that but why was my order don't at a timely manner in the first place. I had to call the kfc web site and get a refund. Let's see if it comes back in the 72 hours to 7 business days that they said. If you want my advice don't go there. They will close the drive through when they get lazy so you don't have a count on how long they take with orders plus their stuff, can't even call it food, is always cold or dry. Go somewhere else is my advice. read more

I ordered a spicy chicken bowl on yelp for pickup. I waited 30 minutes to go pick up my order it said it was ready. Had to sit in the parking lot another 30 minutes to get my food. So I spent my whole lunch break waiting for my food. Even though I ordered online 30 minutes beforehand. Management really needs to get things together. Update: after I finally get my order it's wrong. The girl offered to fix it but by that time my lunch break was already over so I took what they had. My bowl barely had any gravy on it. Bad service and you skimp on the gravy. This location is horrible corporate needs to fix this read more

I asked for water they charged $3.65 for paper cup of water. Chicken fried steak was tough. Are you Serious for water.

Disappointed, sign was showing "drive thru open", got in line, never responded when talking with into the mic. 9:30pm and we went to to see at the window, employee stated all sold out of food ! read more

This place is disgusting. The staff is something else and I always have a horrible time coming in here. I'll take my business elsewhere for sure. For starters, the food was undercooked and when I asked about it they said "that's just how it is" really?? Absolutely unacceptable! Not to mention, the way the manager speaks to her employees is absolutely astounding to me. I have never in my life heard someone speak to a person like that, let alone someone who looks like they're in middle school! I felt so bad for that employee, being called names and spoken to like they were some idiot (I believe she even used the word idiot) She was the only one that helped me out while I was there. I swear this place needs to be cleaned and their employees need to be retrained!! read more

Ordered a chili cheese dog meal. They ask with onions? Yes please. Hands us the bag "everything's in there". Checks the bag- no cheese, no fries, no onions. Also got two chicken littles with no mayo. Checks to make sure there's no mayo, yup no mayo and for some reason no pickles?? Is it that hard? It never fails; our order is just never correct. Please re-train your crew and teach them better listening skills. read more

If I could give zero stars I would. Customer service was crap. Woman who took order in drive through was extremely rude and unwelcoming. Food was over seasoned, barely finished half of my meal (3 pc chicken box). Ended up getting sick a couple hours later and throwing up for the rest of the night. Will never eat here again. Do not recommend!!!! read more

This Kfc location is outstanding on putting a smile on your face, along with the outstanding freshness of this place's chicken. Jonathan is a day shiner with his great customer service. read more

An employee tried to steal from me. Let me start by saying that most of my experiences here have been excellent, but that this has soured my opinion of the place significantly. Minor mistakes have been made here and that's just what you can expect from fast food these days. Expecting perfection is ridiculous. And the manager has always made things right. Today when I went in I ordered the $30 fill up, which came out to $32.33. I planned to pay in exact change but didn't have a ten on me. So I paid in two twenties, two ones, three dimes, and three pennies. The guy is working hard. It looks like he's handling the entire order side of things which isn't a small feat of multitasking. After he took the money but before its in the register he's talking to the next person in the drive through, but I see him put a hand in his pocket. I don't think anything of it. But he hands me back a five and three ones. The receipt claims I paid in exact cash. After an obviously false denial I ask him to get his manager. She counts through the register and a couple minutes later tells me she's twenty dollars short. I'm angry at this point so I either think or say "I wonder why." Before mentioning what I saw earlier. She takes a step back from the window and I assume she asked him about it. Within ten or twenty seconds she tells me his pockets are totally empty. Almost livid I say "Really? Totally empty? No phone or wallet?" She rightfully ignores me being a jerk for two dollars and just gives my two dollars. I know its petty of me, but I won't be stolen from. So apologies to the manager. Her handling of any issues we've had is the only reason this isn't a worse review. I won't be going back though. Also I didn't get the biscuits. read more

Classic KFC. Good stuff. Original recipe. Sunday afternoon, lunchtime. I made a mistake and ordered the wrong meal. Went to the counter the lady was very nice. I explained what happened, instead of making me get back in line to pay the additional $3.50 I would have owed, she simply gave me two additional pieces (breasts) of chicken! No charge and she let me keep what I originally ordered. Nice experience. read more

KFC - Fast Food Near Me - Citrus Heights, California

I went to this KFC/A&W on Friday April 29th for the last time. This place is so nasty. It was dead and all the tables were sticky and dirty. The bathroom was nasty. My food was to go and it was the wrong order they gave me. All the employees were loud, rude laughing and horse playing. There was bugs walking around the soda. I can see why most KFC are gone. High prices and nasty people working there and they do not do anything. Go to Rasing canes in Roseville or Citrus Heights. They are clean, the food is great, the prices are great and staff is friendly. read more

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2 KFC restaurants closed near me. I decided to try the one on Auburn blvd, Sylvan corners, last night. The owner of this location should be proud of the staff that was working. Very friendly. The employee acknowledged me, and let me know he'd be right with me. I didn't wait long for my order, and all told me goodbye and to have a nice evening. The chicken was fresh and moist. I was very impressed with the staff. Thank you! read more

Whatch out what you order there food preparation is straight trash PAY ATTENTION TO THE REVIEWS if I was manager here there all Fired this is unacceptable no wonder this place has all bad reviews SPEND YOUR MONEY SOMEWHERE ELSE Chicken Wings not even cooked fully she said we're not allowed to spend all the time cooking alot honey LOL. IM actually very suprise this place is still somewhat open read more

So I went there on a Friday after work to buy a gallon of root beer. Really, not a hard ask. I was having a birthday party that evening. It really shouldn't have taken 30 minutes and it shouldn't be so difficult to fill a container with a gallon of root beer. Only the drive thru was open (not a problem). I ordered, paid and was told to park and wait. I waited 20 minutes and an employee finally came out with 7 or so orders. He hands me the root beer and the bag was only partially filled. There is a clear line at the 1 gallon mark. The soda stopped a full 2 inches below the line. I asked the employee to fill it to the line. He took my order back inside. 5 more minutes go by and another employee comes out and told me it was an optical illusion, it wasn't, it just wasn't full. I'm running out of time and I finally just yelled at her to just give me the f'ing root beer. I was so upset, I just wanted a gallon on root beer for my guests!!! The next day I emailed the corporate office. That was 2 weeks ago and still no response. I just wanted the root beer I paid for!! A&W root beer is good, but not good enough to overcome poor customer service read more

KFC - This is the bag of root beer I received. The white circle on the left is the one gallon mark! - Fast Food Near Me - Citrus Heights, California