I am having such a hard time writing this review since I am filled with such anger and disappointment and the fact that I personally was not there to really let the manager/owner hear what I had to say to him!!
We ordered food at 710pm as you will see on the receipt that i will post on my review, we were told our food would be ready at 830pm though such long time to wait for sushi dinner, we accepted the wait time as this was not our first time having food at Kushiyu.
We had gone to Kushiyu since my son was like 10 yrs old! He now is 24:)
My son and his friend got to the restaurant at 832pm, they waited for 30 or so minute and finally went inside, an asian man who looked like a sous-chef dressed in white and with a white hat came to them frazzled telling them to wait outside because of social distancing, by now there were additional 5-6 people beside 4 or 5 that were already standing outside and waiting, these additional people went inside but were not told to wait outside due to Covid as was told to my son, the sous-chef looking man along with another Hispanic man were running around and it was a complete chaos!
45 minutes had passed the sues-chef looking man came and asked my son his name and number, he then went inside and brought our food ticket back, took credit card and left, later as my son was waiting to sign the credit card slip, the sous-chef looking man came out helping others with no credit card slip, finally he came out and had my son sign the slip and mind you my son even left $30 (about 20% tip)!
After another 25 min went by and at no point did anyone approached my son, to offer to help or ask if he had been helped , finally by then an hour had past, my son went back in and a young lady was by the podium and he asked her for help, she asked for his name and phone number, went to the back of the podium and moved tickets around to bring my son the food that had been sitting for an hour and told my son that was our food!
The whole time my son had seen the food sitting in the same spot!!! He then asked as to why the food had sat there for over an hour and she simply said here you go and that there was mix up with ticket!
At this point my son asked to speak to the manager and a man came saying hello and all, my son explained all that happened and he said ok there was miscommunication and apologized and just walked away!
My son asked the young lady if the manager was coming back and she said no! My son asked to speak with him again and she went to get him, he came out smiling what can he do? My son told him their conversation was not over and he told my son how he was sorry that there had been miscommunication, my son told him the mistake was on part of his team, how the food was ordered at 710pm and by then it was 930pm! The manager said " you want ice cream?" My son said no!! The man asked " you want oranges?" By now people all around my son were laughing, my son calmly said no and that there somehow had to be some type of refund or credit, the man said "you want the tip back?!" My son said no that was for your staff who had been working so hard. By then my son asked for the owner and the man said he was the owner, my son told him never mind and just walked out!
I wish I had been there because the manager/owner would have heard few choice words I have in mind for him which my son was too polite to say anything!
1- How dare you ridicule my son in front of a crowd?!
2- How cheap are you with amount of $$ your restaurant makes that you cannot hire more food runners, someone to receive guests as they come in so to make sure they get their food in timely manner!
3- What kind of a unprofessional with no manners of a so called restauranteur are you to offer an unsatisfied costumer who just spent over $200 in your restaurant an ice cream or an orange?
4- What a miserable person are you to offer to return the tip when you have your employees running crazy short staffed in a chaos!
I can only imagine what your employees think of you and your way of treating them!!
The 1 star is for the poor employees you have working for you!!
We had dinner at 950 pm, the food that we had ordered at 710 pm!!
Unbelievable, unacceptable, unprofessional, at times like this last thing you need is to loose clients and you definitely lost us and all friends and families I know who goes to your restaurant also I truly hope whoever reads this review to know you truly are the perfect portray of an asshole and not waste their $$ in your restaurant!! read more