Tony always knows what to do. It is fun to watch him work. He fixed our dryer in about 30 minutes…read more Saved us lots of money.

Tony did an outstanding job repairing our Maytag gas dryer. He arrived right on time, quickly…read morediagnosed the problem, and clearly explained what had broken and why the dryer had stopped working. What really impressed me was that he already had the replacement part on his truck, so there was no waiting for parts or a return visit. He completed the repair in about 40 minutes, and our dryer has been working perfectly ever since. It's refreshing to find someone who is knowledgeable, efficient, honest, and well prepared. I would definitely call Tony again for any appliance repair and highly recommend him to anyone in the Austin area.

Appreciate the quick acknowledgment and diagnostic quote price!…read more Artem arrived as expected this morning to diagnose my fridge issues. Looked at the issue, proposed 2 solutions; he then deep cleaned the coils with the caveat that I might still need a new fridge. I'm willing to see if this works or if I have to purchase a new fridge. Very reasonably priced and tidied up the area when he finished. Highly recommend ArtiFix!

I had a control board that was malfunctioning in a stove. I was able to get an inspection within 2…read moredays. Scheduling was very easy through Yelp messages and I was even able to get responses in the middle of the night. The diagnostic report was very detailed which I appreciate. The technician gave realistic expectations of what could be fixed and what couldn't, even though it would've been to his benefit if we just went to him for all repairs. He even sent photos and videos of the situations which was helpful. I appreciated his timely responses, detailed reports, and honesty in service.

Started off great with the technician he sent to inspect the problem. I have sent a few messages…read moreresponding to his initial bid that he sent, but he hasn't responded to them with a yes, no, or anything. This review is fairly earned based on the lack of response, so I'm purely writing based on that. If they can show where they responded, happy to take it down.

I had an excellent experience with Four Needs. From start to finish, Carlo's communication was…read moretop-notch -- a rarity with many companies I've dealt with recently. On the repair side, Roger was outstanding. You could immediately tell he's incredibly mechanically inclined. Even though he'd never worked on our specific brand and model of range hood, he quickly figured out how to disassemble it and install the new motor -- something that would have taken me far longer to troubleshoot on my own and hours watching YouTube Videos. He worked efficiently and made a point to clean up after the repair, which I really appreciated. Four Needs has earned a permanent spot at the top of my list for future appliance repairs.

I had a great experience with this company. Communication was easy from the beginning, and they…read morewere very responsive throughout the entire process. The technician came out to repair my AC, completed the installation, and performed all the necessary testing. They also came back for follow-up visits to thoroughly check the system, perform additional testing, and make sure everything was working as expected. I really appreciate their responsiveness, professionalism, and attention to detail. They did an amazing job and took the time to make sure everything was working properly. I would definitely recommend them!

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Quick response and follow up scheduling an appointment, when technician arrived, was knowledgeable,…read morehelpful and professional.

Dmitro was our technician. He was prompt, courteous and quick to identify a burnt out fuse in our…read morebuilt in microwave. He's obviously very skilled and fixed the issue all within half an hour. I sent out multiple requests for diagnostic pricing on yelp yesterday and u appliance came in with a quick response and most reasonable price, half of what another company quoted me. They were able to schedule me the next day and were very responsive. Highly recommend this company and will be using them again in the future.

Yarrow answered my initial request quickly and was able to fit me in the next day. He appeared…read morewithin the promised window of time and quickly performed the repair to my dishwasher, having brought the appropriate part with him to the initial visit. The charge was extremely reasonable. Excellent service!

Mr. Yarrow cannot come more highly recommended; I may be singing his praises for the remainder of…read moremy life and recommending him to absolutely everyone with ears. We called him this morning because our freezer was frozen over and the gasket was not making contact, he came out the same day and walked us through the basics of what was the cause and did not upsell or over charge us for one thing! He even counseled us on some do's and don'ts with our current washing machine and dishwasher. He was courteous, clear, calm (our dog even took to him quickly) and above all else a true and trustworthy service man. We cannot thank him enough for helping us with our appliance issues. P.S. he kinda looks like Clark Kent....maybe Superman exists!

I had a great experience with Excellence Appliance Repair! Oleksii was professional, knowledgeable,…read moreand very thorough. After a bad experience with a different company he made sure the problem was taken care of quickly and made sure everything was working properly before he left. He was also friendly, respectful of my home, and clearly takes pride in his work. It's not always easy to find a technician you feel confident in, but Oleksii was excellent. I would absolutely recommend him and Excellence Appliance Repair and will use them again if I ever need another repair!

While the service is now completed, there was a severe lack of communication throughout the…read moreservice. If your need is an emergency, you will be required to pay upfront but wait for services with little to no notice regarding when the service will be completed. The technician asked for pafaster than I ever got an update throughout the process.

Danny came out and fixed both my dryer and washing machine during separate calls. He is…read moreknowledgeable and responsive at a reasonable cost. I will be using him in the future.

Jacob diagnosed the problem with our Whirlpool fridge quickly and replaced the broken part the next…read moreday. He was very pleasant, knowledgeable and clearly explained what the problem was. Cost was commensurate with service provided. Did not give 5 stars as he was delayed considerably for the second visit. An update about arrival time would have been appreciated, but otherwise, I was very pleased with the service and would use again. He arrived with a mask on and kept it on.

Did another service with Richard and he got our dryer fixed along with our vent cleaned. Was on…read moretime and affordable. 10/10

Responsive, friendly, knowledgeable and got the job done quickly. Val and Richard were great. They…read morecleaned dryer vent, and installed a new outside cover to the dryer vent. Bonus they also caulked and sealed the vent above the oven/microwave! Great prices too. Thank you guys!

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.