Are here last night for the first time in forever. I forgot why I never go. Terrible time. Hostess were so rude. She put me in an awkward table that 3 people bumped into in the 8 mins I sat there, without being greeted. I asked to move. I got moved to a booth where it took another 13 mins to get greeted. Service was so slow. Everything tastes burnt and old. She was nice but so slow. She never refilled our waters or got us more wine. That I asked for twice. We tried to have a decent meal after a long day. We won't be back. read more

This Olive Garden had great service. The drinks were delicious and the food didn't disappoint.

Many, many thanks to Lorie who made my experience stress free today (9/21/18). I live in Gilbert but wanted to bless my friends in Surprise with dinner. They just lost their 15 year old son the night before. This delivery would have put Lorie in overtime but she asked if she could do it. Thank you to the manager who said "yes" at such an important time. Can you imagine how hard it would have been for me to travel from Gilbert to pick the food up during rush hour and deliver it. My friend said it was delicious and Lorie gave her condolences. She even let me know when the delivery was made and sent me a copy of the receipt. Who does this these days!!! Needless to say, we tipped her nicely! But for her excellence, and the way she served us, it was not nearly enough. Olive Garden, you have a gem who represents your company well. I am impressed by your excellent customer service because of this one encounter. Service like this is very rare. Please let Lorie know that she made a beautiful impression on me! I sure hope a promotion and raise are in on the way. THANK YOU OLIVE GARDEN! read more

AMAZING SERVICE!!! Trevor was our waiter and honestly may be the best customer service we have ever received!

I'm currently eating a Olive Garden and I can honestly say Trevor, our waiter, is wonderful! He has been making sure that our drinks are full and that everything is tasting great! Definitely coming back because of him! Keep up the great work Trevor!!!! read more

I love, love, love Olive Garden especially now that they have brought back the Tuscan Garlic Chicken. All wait staff friendly and prompt.

I worked at this store for 3 years. I was always treated well and I learned a lot along the way. I loved cooking and serving the food as well as eating here. It's been years since I've worked there but I have gone back to eat there multiple times. I still love the atmosphere as well as the management. I highly suggest this store for your next Italian dinner cravings. read more

Came here with a big group the service was awesome, drinks were always filled and very helpful with the menu. The atmosphere was great and not to crowded on Cinco De Mayo. The food was perfect, had the birthday cake for dessert very delicious. $153 read more

I love the food and the non-alcoholic drinks. I can't say anything about the alcoholic drinks as I don't drink, but they looked good too. Service is good, not great because they're always really busy, but as good as they can. I really like the fact that you can now pay right at the table and your debit or credit card never leaves your sight. Since this feature has started, I've begun going more frequently. read more

My first time going to an Olive Garden was at this location, and I must say I am very impressed with the level of service and of course the menu. I was given a gift certificate of $100, and it was enough for my fiancé and I to eat there twice. We ended up ordering online and picking up the food to eat at home. The first time was so great we went to soon after. We didn't have to wait long at all for the first time, but the second time was a very busy night and we ended up waiting about 15 minutes. The person dealing with orders in the front was very nice to my fiancé and gave us extra breadsticks for the wait. I definitely recommend this Olive Garden read more

The food was great as usual, but the service was horrid. The service ruined our experience. We got seated promptly, but it was down hill from there. Had to wave another table's server to get a question answered about the menu. Continued to wait, wait and wait. Finally asked if we wanted a sample of their house wine. I thought that would be nice, but it was just an excuse to put us off. The glasses, which only had a sip, took forever. We finally ordered. We had been there 45 minutes and still only had a glass of wine in front of us, Horrible. How long does it take to get salad together. When the salad came, it had no dressing, so, we had to wait again. I can understand the bread sticks being in the oven, but when they where not served either it just added to the irritation. When I finished my wine, the server did ask if I wanted water, to which I replied yes...but no water...unitil I asked again. Not a good experience. Left there feeling frustrated and irritated and to think we paid for that. read more

My Mom and I had dinner tonight and shared that my Dad (her husband) had passed away yesterday with our server, Nichole. The service, kind words and great food were more than we could have ever asked for. Thank you to the General Manager, Lee. Your kindness and thoughtful words when you sat down with us were so comforting. We cannot say enough about our dinner - we truly felt like we were surrounded by family. A happy memory to be shared during this sad time. Thank you so very much. Pam Gorman (Mom) and Brenda Gott read more

Visiting the area from out of town.... Olive Garden is usually our fav restaurant. The food wasn't good at all!!! We had to send food back. The waiter was nice but seemed unknowledgeable and possibly new. Food with no silverware, drinks with no straws, had to ask for extra napkins 3 times, never got a refill on drinks, stem from a tomato vine in a dish that has no tomatoes, and the soup (my 3 yr old lovesssssss zuppa.... I go buy him a 1/2 a gallon once a month so he can get in the veggie he refuses to eat at home ).... WOULDNT eat the soup !!!! And this was the kid that ecstatic to go get his soup .... so sorry this olive was not very good. read more

I love the food, and the staff is always great. I think it would be great if you banned smoking within 50 feet of the entrance. Some people with lung disease have problems walking through clouds of cigarette smoke. read more

Drew was the manager in staff today. We came in for a nice lunch and the waitress and Drew were so pleasant. He went over and beyond to make this lunch amazing. Thank you read more

Service and food is fine, but overpriced. The atmosphere and the display of the food is more for show than what you really get. It reminds me of heat and serve places. read more

I have been here 20 times and the staff from greater, wait staff, bartenders, managers Have been excellent busy slow always the same great service. Have had orders not made to my request and instantly fixed, mangers always come by asking how everything is. The food is excellent read more

We have always had a great experience in the past, but this time it was different. I will start by saying the server was excellent, Collyn did his best and was the shining light in this experience. My son turned 22 last night and requested Olive Garden for his birthday dinner. I went to their website to see if I could make reservations. The website showed me a great program (or I thought) called "Wait List". You can't make a reservation, but you can add your name to the wait list. I called the restaurant, only to hear, that's not how it works, you have to go to the website and do it. Ok, I heard on their phone numbers voice prompts, I could do it on the phone, but the hostess told me NO, only the website. Okie, I proceeded to sign up, go to the link and get myself on wait list. The website tells me, got more than 6 people, which I had 8, call the location and they can do it over the phone. Grr, called back, and the hostess tells me, sorry it doesn't work that way. I request a manager, Drew, who tells me, he can only put me in 15 minutes before I come. Hmm, not what the website says, nor did the wait time on the website match the hour I was told they really had. Drew explained to me that the program was only designed for 6 or less people, or he could save me 15 minutes with more than 6 people. Fine, we went to the restaurant, waited an hour and once seated by a different hostess, was told Drew wanted me to tell you, your welcome that he even got you seated on a Friday. Ya!. I gave Drew my opinion of the wait list program and we reluctantly began our order. Drew decided to argue with me, politely, although not appropriate. The food was not good. Our meals were over cooked, the bread sticks were hard and burnt. At the end our waiter told us Drew wanted to offer us free dessert. Great, but since we were there almost three hours by the time it came, we got it to go. We got to Olive Garden at 730pm and left at 1030pm. I will probably go back at some point, but not for some time. read more

Tonight I went to dinner with a group of my friends. As we sat there joking around having a good time we see a cockroach climbing the walls, but giving them the benefit of the doubt decide to stay. The service gets worse, the endless soup apparently only entails you get one soup and the breadsticks I think we got only 3 baskets the whole night for 9 people. And as I sit here sick to my stomach wondering why I realize that is the only thing I had to eat today. is it a coincidence that there was a cockroach going around the restaurant and now I'm sick? Think twice before eating here. read more

This is the first time we've been to this location. We have been to one other location since moving here and I was sure that I would never go to an olive garden again. I must say this was a game changer. we went around 7 o clock and it was a full house! I expected our service to be not so great. This was hands down the best experience I have had at an Olive Garden anywhere! Every single person we walked by welcomed us....as well as thanked us and said to have a good night. our waiter was AMAZING!!! His name was Matthew V. I thought about it after I had already left, but I wish I would have spoke to his manager to tell him what a spectacular job he had done. He was on point from the drinks, to getting our soups, breadsticks, refills, entrees! Very personable and professional! We felt he went above and beyond in his job...so I hope a manager reads this and let's him know just how much we appreciated the service tonight! read more

We have not been to Olive Garden in awhile, last visit it was not good but thought we would see what if anything has changed! We both started with gnocchi soup! It was cold and watery and I couldn't find a bite of chicken, lucky for me I had 3 gnocchi, so okay put some parm on it! Ok decided to go for second bowl, it was warm, 2 gnocchi and hey a couple bites of chicken! But was offered no Parmesan on top this time! Ok time for main course, chicken piccata, and zucchini bites, chicken was so dry and overcooked, sauce was tiny and weird taste! What can I say about the zucchini, it was raw, with Parmesan sprinkled on top! AWFUL! I love chicken piccata, I make at home, and have had other places, not sure what they were making! Left the zucchini on the plate, it was not good, believe me, the picture on menu is deceiving, not what I got! So to sum it up if I ever eat at Olive Garden again it will not be in Surprise!!!!! read more

My wife and I wen't out to dinner last, the wait was 45 minutes on a Saturday night. We sat out side as there was no waiting.....The host was way to talkie...He needs to stick to point and don't turn a simple Question in to a conversation... our app was wrong we ordered Mozz. and stuffed ravioli, they brought out the ravioli and calamari... I'm pretty sure the used they used the same ravioli when they finally brought it out.... the ravioli and the mozz. was not hot at all. The salad and bread sticks were really good, I had the pasta fagioli soup, and ordered the Penne di Mare, a pasta dish with shrimp and scallops. They used baby shrimp for this dish, not a good choice. As for the scallops, they were barley the size of a dime. There were 2 scallops in the entire dish.. If your first 2 ingredients in a dish are shrimp and scallops, then it should be a dish based on those 2 items. The soup and pasta were good, but it seamed everything on the menu was under seasoned. I would not have known this was olive garden, by the flavor of the food. The service wasn't bad....but no one is known for their customer service anymore... Just another chain Restaurant, average food you pay for the name. read more

I reserved a table for a party of 8, when we arrived the hostess called us to be seated. So we followed her to some corner where she started rolling silverware, confused so I looked around and noticed another hostess named Jocelyn about 8ish feet away staring at us. I asked her if she was seating us she said yes. So we followed her to our seat. Jocelyn was very unfriendly and maybe was having a rough day, when we got to our table I noticed two slings so I asked her to take one away and she responded with, " you requested two slings" which I didn't. I asked for two high chairs she stomped away and and brought them. Then didn't remove any chairs and left the high chairs in the middle of the walkways for me to figure out where to place. No manager came out and asked how we were doing even after I explained to our server our first impression was, so i may not be back at least for a while. I'm giving Olive Garden a decent review because our server Dino did a great job and the food was good. read more

Please stop calling Olive garden a restaurant. It implies the food is edible. It is just horrendous. It tastes like a heaping helping of Corporate. just stop...NOW. What the hell is wrong with people who find Olive garden good....get a clue...Oh wait same people who think red lobster is good.... read more

It has been about a year since my last visit to this particular OG location. It just doesn't fit in with my lifestyle change and if I can't eat the ravioli portobello, what's the point? But I came here recently with a friend for Soup-Salad-Breadsticks for lunch. I skipped the breadsticks because I can't really have them but the soup and salad were the way they always are. I had the minestrone and the low fat dressing on the side so I can control the calories. Unfortunately, my friend couldn't say the same. She had the grilled chicken caesar salad and asked specifically if the chicken had any breading on it or coating at all and asked for no croutons as she watches her gluten intake. She was told no breading or coating at all on the grilled chicken and no problem about no croutons. What comes out? A piece of breaded chicken with grill marks on it. Fortunately, we got no croutons. The other problem is that our server disappeared after serving us so it was quite a while before she could ask about getting her grilled chicken fixed. Naturally this comes with it's apologies and then a visit from the manager. When the new salad came out, not only was the chicken plainly grilled, but now there were no croutons, no parmesan cheese, and no dressing. :( If I wanted to have another bowl of soup, it wasn't going to be forthcoming. This was a disappointing visit because the manager, Lynn, is super nice and has been here forever. I think it was just a fluke with our server. Either way...a basic visit to have basic food that was less than basic service. read more

old faithful. had a craving for the soup and salad for dinner. it wasn't busy but i sat myself in the bar area since i wanted to watch tv. the bartender was friendly and attentive. i had 2 different types of soup and i'm a fav of the pasta one. the bill came out to $11 without any drink. read more

Tam was our server. She was very helpful and accommodating to my special requests that I had for my meal. Tam was very bubbly, fun to talk with, and was all around a great server. She was on top of all of our refills and she came straight to our table when we sat down with a fresh batch of breadsticks. Definitely recommend this location and specifically Tam as a server. read more

Our dinner last night at the Olive Grarden in Surprise Marketplace was outstanding. Manager Michelle Adams and her team took great care of us providing excellant service and the food was delicious. Once you get beyond the breadsticks and salad [who can resist either?] there are a ton on great meal choices. We were seated in the Family Room which was semi-private. Most enjoyable. My wife had the Tour of Italy - Chicken Parmesan, Lasagna Classico and Fetucinne Alfredo. She kept raving about it and took half of it home. I had the steak and ravioli. I would certainly order it again. We're going back soon! read more

The most uncomfortable dining experience I've ever had. Ordered chicken caccitori manicotti, cold in the middle with no mushrooms. Waited 10 mins to have some sautéed. Waiter hurried, didn't listen, distracted. ..never put in our to go order after been given to him 2 times...left without it. More stressful than relaxing. Not happy. read more

I came with a friend on a crazy-busy night. They had two hostesses, when we were going to be seated there was a mix-up and even though we were paged the table was taken by someone else. What I appreciated was that my hostess didn't give me some BS or try to lie, she said "we made a mistake and will take care of you as soon as possible", which they did. Food was awesome, service even better and I noticed the manager present on the floor which I appreciate in a business. read more

I love getting the soup and salad the Zuppa Toscana is my favorite cheap light lunch I especially enjoy the dessert zeppoli those are my favorite also with the warm chocolate sauce at the side read more

Went here just before 6pm on December 9th. I only know that because it was where my daughter wanted to go for her birthday dinner. We were sat within like 10 minutes and the host were friendly. Our "server" was Melissa, and I only found out because I looked at her nametag. She didn't do a proper greet, she took a while to deliver drinks, the only part of the welcome that she did right was offering a wine sample. She didn't offer refills on soups, or drinks, had to wait to get the plates clears until we stacked them. I saw her take a dirty plate from another table and put it on the tray while boxing a different table's food, and she lied about how something was made because the bowl was messy and she didn't want to take it back and get another that looked presentable. They were also told that we were there for my kid's birthday and no acknowledgement or anything. The assistant manager? might have even been a service pro was the reason for 2 stars instead of 1. She was nice and engaging when I told her what happened and seemed a bit mortified by some of the stuff I told her. The manager seemed like a donkey (some words can't be said on yelp) He was very dismissive and acted like I didn't know what I was talking about, and then I informed him that I was a server trainer at a different location. Meal was comped, which I told them I would pay for it so I could get the survey. Guess I will have to stick with either going to the locations I know or making the food at home myself. read more

We arrived on a Thursday evening just after 6:00pm. The restaurant was crowded with Early Bird (3-5PM) diners. After a short wait the hostess got us seated. We waited for our waitress and got our drink order in. She returned with water glasses and menu's. We ordered the Spinach and Artichoke dip appetizer. It did not have any artichoke - sad. Wife ordered the Eggplant Parmigiana, I ordered the Chicken Marsala (my favorite Italian dish). Salad and bread sticks arrived. The salad was slightly void of dressing, but the bread sticks - divine! The main courses finally came and that's when we both discovered the dishes were lacking in substance. Her Eggplant Parmigiana consisted of 5 pieces of thinly sliced eggplant and marinara sauce. My Chicken Marsala was pathetic. The chicken, while cooked perfectly, was in a brown watery attempt at Marsala sauce. There was 1 piece of mushroom on the entire plate? Our waitress was friendly and did a good job. Overall, we both were very disappointed with the food on this particular dining experience! read more

I love Olive Garden, but this location has kept me from going back. A couple months ago, there was an issue with take out. The store manager called and apologized and offered us a gift card to return. When we went back, we decided to eat in the restaurant, assuming things would be better. We watched for about half an hour as people who walked in behind us were immediately seated. We have 3 small kids, so a smaller table that seats 4 would have worked out perfectly. When I mentioned it to the employee who eventually sat us, he acted clueless when I pointed out the fact that from the beginning we could have sat where the restaurant was full of the patrons who requested seating after we had arrived. The waitress was okay, but would have received a better tip if she had not tried to shove her breasts in my husband's face at the end of the meal. The food was mostly consistent with what we are used to for any Olive Garden Restaurant. read more

My husband and I went the wait was horrible and it was just me and him they kept asking if we wanted to sit at the bar area we finally sat.our waiter got my husbands order incorrect and she hardly came to check if their was anything we needed.over all it was not a good experiance will never visit this location again read more

The manager took my order and got it wrong. The manager blamed me for the wrong order and aurgued with me. Did not get all the side dishes with the meal as stated by the menue. Again, manager was rude and made a specticle of himself. Other customers ask why this guy was acting this way. Worse service I have ever had in my life. Never again will I go to Olive Garden. Better service and food at other Italian restaurants. read more

Food was overlooked and too spicy. Hate going there but my husband does for the soups.

I'm a total foodie and this place is great!! Pasta and seafood is amazing and drinks are on point! Service is quick, and they definately pay attention to our needs. The tablet on our table where we could order and play games was fun and innovative!! Our server was very attentive and our meal was delicious! Dessert was too good!! read more

Came here after having a bad experience years ago. Only to find out that the service still sucks, the manager was very rude and was gossiping about us after we almost left because they closed down the outside portion of the restaurant. The bartender and hostess also had very rude attitudes so it apparently is contagious. Watched the manager talk about us with the bartender after ordering our drinks and look right at us. I quickly requested the check and didn't bother ordering anything else after witnessing that, it was very easy to notice. So, its set it stone now, never returning read more

Visited the Olive Garden in Surprise, Az last week. What a great surprise in Surprise! The food was FANTASTIC! Loved the BOGO deal! The meal also comes with soup, or salad, and breadsticks. You can't go wrong here! I hadn't been to an Olive Garden in years (wasn't my favorite place) . We thought we'd give it try due to convenience of close to home, and the recent t.v. ad. So glad we did. We felt so 'at home', and 'welcome' due to hospitality of Rachel! Her expertise, and customer service made this visit all the more a wonderful experience. Rachel, and that pot pie are the reasons we will be back to this location! Keep up the great work! :) read more