Outback was one of our favorite restaurants when we lived in Thousand Oaks, CA. But we've never tried this one. So we went for a late evening snack. The grilled shrimp on the barbie was just like we remembered it. And the Alice Springs chicken is my wife's very favorite. So the evening was fine. If it weren't a chain it might be a four star for some people. We sat at the bar and ate there - say hi to Heidi. She is super! Almost makes it a four star, as well. We'll go back again. read more

Fantastical service and taste great loving the bloomin onion well drinks are great here you just can't ask for any better.

This restaurant has problems with cross contamination and bad shrimp. Service is also slow depending at which time you arrive. Your server may not bring out your items which usually causes issues with items. I stopped eating here after getting sick two different times eating two different shrimp dishes. Beware have heard from ex employees that they have internal issues here. read more

We go there regularly. Since the new management has arrived on the scene, it has gone downhill. Third visit that I had to beg for silverware. The waitress appears and take your order. Since she will not bring it out, she disappears. The place was empty! Texas Roadhouse next door was packed! My prime rib came out rare instead of medium and the potato was stone cold. I had to ask for horseradish.. instead of someone asking me if I wanted it. I also staked up the dishes to get someone to remove them. Manager was tooooo busy getting free food for her family members behind us. Yes we could hear the conversation. Second time we have witnessed this! We will never go there again read more

We love this place! Always consistently great customer service and wonderful food! My favorite is their steak salad, honestly you can't go wrong with anything there, all their steaks are cooked to perfection. read more

I was presently surprised! I haven't been here in probably 10years but we had a gift card so why not?! I had a filet mignon and my husband had a steak? Cooked perfect and absolutely delicious! Fresh bread at the beginning, free bloomin onion for checking in.. great meal! read more

Outback Steakhouse - Outback - Steakhouses Near Me - Surprise, Arizona

Steaks wwre overcooked and cold. Waitress just hastily dumped our salad plates on table and left, not noticing that we had no silverware. Waited a while for silverware and sent back my overdone steak. Waitress claimed they were busy and it was probably under headlamp too long. I showed her they grey overcooked steak, but she wouldn't look at it, instead she says I belive you. Husband ate his overcooked filet and she said she comped mine, but the bill wasn't itemized, and didn't reflect this. I always enjoyed Outback, but this location was awful. So disappointed that we won't be going to one of our favorite restaurants anymore. read more

Funny how much I love Outback, but only ate a meal at one of their locations just a few times? I have always enjoyed Outback, It's different with a kick in the flavor. Last time I tried this location, I was amazed at how many customers were their! We had to come back and place a reservation. Steaks are just awesome, service was great, have no problems with this location. read more

I took my mother there for her 80th birthday. And, from arrival in the non-handicap parking spot 10' from the front door to leaving 1.5 hours later, everything was near perfection. Everyone from the greeter and hostess to the waitress and staff were friendly and the appetizer, drinks and meal were fantastic. read more

Today I went to outback for the first time and was greeted by a hostess that was so helpful and attentive. I was then seated and greeted immediately by Deja. She went through the menu with me since it was my first time and was so helpful. I decided to order their grass fed burger with a sweet potato. When the food came out I was pleasantly surprised after the first bite that they cooked it perfectly to a medium rare temperature. In the middle of the meal their manager Joey asked how everything was. All in all my experience at outback steakhouse was phenomenal. I will definitely come back. I highly recommend going to this specific location because their staff is so attentive, polite, as well as very welcoming; something that I do not see as much in restaurants. read more

We have been to this location on about 3 or 4 occasions and have never had a bad experience. The servers are always friendly. I had the steak and lobster special, the outback steak was cooked medium and was very tender and tasted excellent. The lobster was steamed and stuck to the shell a little bit, but once i got it loose, it tasted good with butter. Not bad for $16.99. We will continue to eat at Outback on occasion. read more

1} THE WAIT STAFF WAS WONDERFUL 5 STARS We had reservations for 7:00 PM for our family gathering on 17. They were going to set us in a banquet steal at several tables. This could have been Communication problem I was not the one that made the reservations. We were not seated until 7:30. Our table was chairs on one side and one long bench on the other. Half of use had to slide a very long way to get settled. This was not easy for some of us. The food was standard and typical Outback. I do not like Outback. I can not tolerate hot foods or very spicy foods. You can not tell what you are eating do to the seasoning and marinades used. For a lot of people it is what they go to the Outback for, the Outback Taste. I do not eat at the Outback, it is not so much the food but the long wait and table arrangement, and then the non-a compensation for people that can not handle spicy... For any reason. I am one of those that knows what Colorado Beef tastes like vs Beef from Florida grasses. *Chicken (Road Island Red/Wyandotte/Orpington etc.) and *Heritage Turkey that has taken time to grow up vs CX and broad breasted turkeys that go to markets in weeks and will fall over dead with conjunctive of heart failure if allowed to live to long as 6 mo. {*note: price of these fowl would be $5.00 -$10.00 a pound). read more

Very disappointed in the Surprise, AZ Outback Steakhouse. I will start by saying that I know that there is a pandemic and that restaurants are overwhelmed, and especially on Christmas Eve, but this is just bad. Ordered online for curbside pickup. Went to the location at the scheduled pickup time. Was told that the order wasn't ready yet. Okay, no problem. The woman who was working the take out seemed a bit overwhelmed, but she was very attentive and told us about 3 times that they were still working on it. We had been waiting about 30 minutes when she said that the kitchen had finally caught up and were cooking our order and that it would be hot and fresh when we got it. We finally received the food after 45 minutes of waiting. Got it home and my 12 oz rib eye was well done and looked like it had been seared flat. The chicken we got was barely cooked, the ribs were stringy, and the broccoli was way over done. I don't expect perfection, but this was really sub par and not worthy of serving. If someone got this meal in the restaurant, I guarantee it would have been sent back. Even more upsetting is that we used a gift card that we were given for Christmas on this. read more

See all

Good waitress, but it was our first time and we won't be back. The prices are very high for greasy food not prepared well. Everyone's fries were cold, which they replaced quite a while later. They messed up the order, which they fixed complimentary, but again, quite a while later. They charged us for the kiosk 'games' that we didn't play. They waived it for us, but we never hit a button on the thing until we used it to alert the waitress. I bet a lot of people miss that charge. The steak was well done instead of medium-well. $75 for two adults and a child for a meal that should've been $30. read more

Food was okay. Definitely not worth the price. Filet was over cooked and burnt on outside. The service was horrible. Our waitress came to the table 3 times within the hour we were there. Had to download yelp just to write this review about how disappointed we were. Do not recommend. read more

The food was delicious! My filet was perfectly cooked and the ribs were nice and meaty! Service was slow though but, fine for a slow evening with the wife. read more

This will be my last visit. Ellen S. was a very good server but the food was tasteless and overpriced. My husband's steak was cold, dry and bland. We left hungry- read more

Steaks were great super large potatoes, asparagus would be better is woody stems were trimmed read more

Outback Steakhouse - Steakhouses Near Me - Surprise, Arizona

I get that Mother's Day is supposed to be busy but laaawwwwd, the service here is the worst. My family and I had a reservation for 6pm. It was 11 of us. We waited 35 minutes for our table to be ready. No big deal. So when we finally sit down, the waitress is extremely inpatient trying to get our drinks. We get our drinks and she never asks if we would like appetizers or anything. Unfortunately, I did not get her name because she never bothered to introduce herself. So anyway, when we finally get our food, maybe 5 minutes into eating, the waitress asks if we need to go boxes......are you kidding me????? WE JUST STARTED EATING. We obviously said no and she left visibly annoyed. She never came to check in on us. Never asked how our food was. Soooooo, literally 10 minutes later, SHE BRINGS THE CHECK. She was beyond the worst waitress I've ever had. Do yourself a favor and go somewhere else. read more

We went to Outback Steakhouse for my birthday again this year, something I do every year as a treat to myself. This time however was a huge disappointment. We ordered steak with lobster, the same thing we always order and Not only was the steak dry and tasteless unless of course you count the amount of seasoning that was on it but the lobster was likely not even at weight for catching. It was literally three bites. So after leaving Outback still hungry we stopped at Chili's and got the yummiest steak you can imagine for way less money. At Outback we were about the only ones in there and the service was hideous. We waited and waited and waited at every stage of our meal. Disappointing to say the least I won't be back. read more

Service has went way down hill since the new owners took over. Less staff means more stress for them, which also means you get worse service. We went most recently for my mother's birthday. Our entire experience took a little over 2 hours. The server clearly forgot to put in our order. They were busy, so we expected it to take a while, but about 45 minutes in we finally asked if we were going to get our salads before our meals. She didn't even respond, she just ran to the back, which led me to believe she completely forgot. I served for 7 years, I recognized the "oh shit" look on her face. But instead of letting us know, she never said anything and brought us our salads. Our food took about another 30 minutes and we were pretty much over it at that point. No manager came to ask how things were or apologize and nothing was discounted on our bill. That was in October and we haven't been back since. I will say Sonya that does ToGo is great. Anytime we have ordered pick up, she's smiling, friendly, asks how your day has been, and gets the order correct. She's been for forever, and they're lucky to have her! I don't think we will ever dine in again. The experience prior to this wasn't fantastic either. read more

I like to visit outback when I'm in the mood for a decent steak. So disappointed in both the service and the food in my hometown Outback. My server took 17 minutes to check on me after bringing me a salad that was loaded with brown pieces of lettuce. My steak was not cooked how I ordered it, and it was tepid in temperature and not searing hot as it usually is when I visit other locations. I received a new salad after being told by my server that they had to throw out all of the batch of romaine lettuce because it was all brown. That's unacceptable. Waited another 6 minutes before my server returned and refreshed my empty drink glass (which was empty when she had brought out my steak). I asked to talk to a manager. His response was that some locations are used to using the kiosks and some aren't. ??? We had t used the kiosk so I was not sure what he meant. Offered a dessert but declined it since the rest of the food was lackluster. I felt that he was not really interested in what I had to say, that my steak wasn't cooked how I asked (which I actually showed to him) or that my server was not attentive. Avoid this location...I know I will in the future. UPDATE I received a very prompt follow up call from Outback, and the gentleman I spoke with seemed genuinely concerned with my experience. I have increased my rating to 3 stars based on the customer service I received post-visit. read more

Great service. Unfortunately baked potato was smaller than usual, broccoli was over cooked, porterhouse steak cooked unevenly other than that everything else was good. read more

My husband and I decided to take our three children to dinner. We rarely do this at a sit down restaurant, because we have a toddler...Which everyone knows really spices up your dining experience. This place was super accommodating. There was no wait to sit down, the waitress was on top of her game with us, and our food was fast and amazing. The manager walked around making sure everyone was enjoying their meals and was friendly. We may never eat our again until our toddler is older, but if/when we do, we're definitely going to dine here. read more

Very bad service, when our food was brought out I asked our waiter for some condiments, he never came back. After waiting over five minutes (letting my steak get cold) I had to walk to the kitchen myself and ask someone for condiments. So we left the waiter a small 10% tip. A week later we found that the charge posted to our bank was $10 higher than what our receipt showed. After calling and speaking to the manager, we found out that the waiter changed the tip we left and charged us an extra $10 for his tip. This is unacceptable and fraud. We should of have called the cops instead of the manager. How many people has he done this to??? Be warned if you go to this Outback. read more

Ahh what a relief. I hadn't been to an Outback Steakhouse in YEARS! Not sure exactly what kept me away... but after my experience here I know what will keep me coming back! Greeted extremely politely and promptly - as well as seated. I was seated in Haley's section and she was great in recommending some Mac n Cheese bites ( which were great ) as an appetizer. I took the Prime Rib which was cooked to perfection. The manager Joey even came to the table and chatted for a bit. I definitely felt welcome and would recommend the dining experience to anyone looking to enjoy some solid food, drinks, and an atmosphere hard to find at most places.. thank you! read more

I celebrated my birthday last night. Our server was Ebony, she did a great job. The food was yummy. We reserved a table for 8 and it was ready when we arrived. The manager came by to check on us. An enjoyable evening was had by all. The Ribeye is the bomb, try it with Garlic Butter & Mushrooms. read more

Yes, went there in July 2010, just before i moved to N.J. Food and service was great!!!! On top of there game. i would recommend them to any one. read more

Steak was very good. Of 3 of us, only one liked the bread. Wanted to bring 2 paper menu for 3 people. Table next got 1 menu for 2 people! Loaded potatoes were half loaded. read more

Appetizers, Cesar salad seasonings & dressing all too salty. It was so salty my party ended up with salt burns on the insides of our lips and tongues. When we told the floor manager, she acted like it was no big deal - shrugged us off! The quality of the food isn't there anymore. Steaks are super tough, have lots of fat and cut the wrong way. Pictures are pretty on the TV commercials, but cinematic presentations are to make you come in and eat with them. read more

Outback Steakhouse - Super slow right now, was a walk in and sit down immediately night! - Steakhouses Near Me - Surprise, Arizona

My husband and I stopped in for a late lunch. Want to give a shout out to our server Tina today. She was nothing short of wonderful! She was prompt and friendly, our food took no time at all and was hot and delicious! We will be back soon!! Thank you Outback! read more

Today is Easter Sunday - my family and I ordered to go dinners. When I got home i was missing an item - the manager was so gracious and went over and above to make it right for us. It was greatly appreciated and our food was great. read more

Surprise, AZ. The best restaurant in the entire chain. Extremely well run. Always clean even in the middle of dinner rush. Excellent service. Food is somehow a cut above other outbacks I have been to. read more

Outback (Surprise, AZ) was on point last night. The wife and I each ordered the pick-your-own combos, going with the Filet Mignon for both. The food was great. The steak, ordered medium-rare, was very tender and good. The salads, soups, and the desserts (cheesecake) were also tasty. Really, I have no complaints about this visit. However, I only gave 4 out of 5 stars because while the value and quality are there with the food, I think the service, presentation, and consistency could improve just a bit. For presentation, I don't expect $$$$-restaurant plating, especially when only two items are on the plate, but perhaps something could be added for a little pizazz. For service, checking on tables more often, asking if everything tastes good and is in fact good goes a long way. Also, sometimes (though not last night's visit), the food comes out rather quickly, essentially rushing it to the table despite the previous course still being enjoyed. It is up to the servers to check/time/put the order in (and knowing the kitchen) for proper timing. Finally, for consistency, last night's quality of food was very good. The steak was tender, juicy and delicious. The mashed potatoes were soft and creamy. And the cheesecake was soft. Contrast this to the previous visit when the steak was tough and slightly over-seasoned (I had the sirloin), the mashed potatoes were stiff, and the cheesecake was firm and near-frozen. But overall, we will be back to this location. Outback still remains a good place for good food and value. read more

Always good food and friendly staff but the wait to get in can be long . Usually go early to avoid the wait, I enjoy their steaks and ribs, the warm bread is excellent. read more

The food is always good but the service is slow. Nice people just slow. Looks like new competition is about to open next door Texas Road House. read more

Definitely one of our favorite restaurants in Surprise. For a chain restaurant the food is great. My husband always gets the ribeye and is never disappointed. We love the owner Susan who is always walking around and checking on things to make sure it's great. read more

This is our second visit to this restaurant and both times have been sub par. This time, however, was much worse. Our server was very inattentive and even sat down with the table across from us to chat while our drinks were empty. Our food was brought out cold. The steamed broccoli had cold shredded cheese just thrown on top. The one thing our server did correct was volunteered to fix the food without us having to ask. A manager brought our food out and said she would be back to check on us. That didn't happen. We were also told the kitchen was out of baked potatoes (which we ordered) but yet baked potatoes were available for other tables. It took an extended amount of time to get an empty to go cup (which was forgotten the first time) and the check. Disappointed yet again. Probably won't be back for a third visit. read more

Don't order the lunch steak quesadilla. It turned out to be a greasy cheese quesadilla with barely a hint of meat. What a rip! No accompanying sauces and when I asked for salsa I received a thimble sized container half full. No meat no sauces. No return. read more

We are frequent diners at this Surprise AZ location. Today we were greeted by our server Sue. She immediately remembered our special daughter's name and that she liked "lots of cherries" with her drink. Sue was very attentive to our requests and everything came out perfectly! Kudos to you Sue for superior service! read more