You guys need more staff, it's ridiculous how I always have to wait forever in line for someone to take my order. Only to get to a bunch of kids who look really sloppy and act totally disoriented and have no idea what the hell they're doing. Everyone looks confused. No organization WHATSOEVER!!!! Not wasting my time or money in this sloppy place anymore! Can't trust my food around this dirty kids, only God knows what you're serving... Reporting to the Health Department. read more

So Panda is my favorite and this location have always been fairly fast but I went in last week and what normally takes me about 10 mins to go through and pay, It look 25 mins! I have a husband and wife in front of me waiting to order as well. I'm watching them do postmate and Ubereats orders, which there was about 10 tickets before they even served me. I get that postmate and ubereats is now apart of our world but for real, hire someone to JUST do those orders. Extremely frustrating to have to wait until they are done packaging up those orders before you're even greeted. Not to mention it was at least 80 degrees in the building, isn't there AC? I probably won't be back to this location just because of this experience and the nearest location to me is covington. Recently went back and service is still the same and the food was terrible. I'm assuming by now this is how all the locations run. Will not be back. read more

They obviously don't read online orders correctly because they never put in what you ask always something wrong with the order or something missing, bad service overall need better management or something. read more

Went here around lunch time. Oh place was slammed and completely under staffed! They had one person serving food, cooks were extremely slow. They were out of almost everything. I told them what I wanted and waited 45 minutes from when I walked in the door to actually getting my food! Never again!!! read more

Okay what gives Manager???? Line of 15 out the door, 2 kids heating up the frozen sand a grumpy Hispanic gal taking the initial order. I imagine grumpy due to having to work with the staff and onslaught? Either way, waited 20 minutes for what seemed to be the most popular dish, sweet fire chicken, along with others. This seems to be an ongoing thing at this location. I get it, hard to determine what will be popular. Bad on me for trying over and over??? read more

The food is not bad but you have to double check your order or you'll be eating someone else's food

This place sucks, they never have the food ready, there's always a 10-15 minute wait for anything you really want and the kids behind the counter would rather talk and joke around instead of keeping the food well stocked to shorten wait times. The servings have gotten smaller but the prices went up, how is that possible. Bonney Lake has several Asian restaurants do your self a favor and go there anywhere beats Panda,Panda, Panda Panda. read more

Family and I came here for dinner. They ran out of rice. The manager was very rude to his customers and fellow coworkers. I felt so sorry for them. Our food was okay. The chicken was burnt, but everything else was okay. read more

Panda Express - No fried rice?! What the....? - Fast Food Near Me - Bonney Lake, Washington

Looks like this won't be your first negative review on how terribly rude the employees are. The girl working this evening 4/1 at about 6:30-7pm was completely rude! I am nothing but nice so there was no reason to act like that. I will not return to this establishment in Bonney Lake. Train/ monitor your employees on friendly attentive customer service. read more

The food is always good here with a very short wait. The only problem were the employees literally yelling about a party and their pay checks. I waited the 6-7 minutes they said to fresh cook some bejing beef since they were out which was awesome, until they gave it to the person that came in 5 mins after I ordered. I finally got mine to complete my order but when I got home I found 3 pieces of beef and the rest onions and fillers. read more

Every aspect of our meal was awful. The food tasted like it had been sitting there for hours. The orange chicken was so hard that I couldn't even get my fork through it. The fried rice was dry and didn't have flavor and the chow mein was hard. Not only did the food taste terrible, my fountain soda was warm and had no carbonation. And their ice machine was broken! The boy who helped us also had zero professionalism as he mumbled his way through serving us. Usually I am a fan of Panda, but this location seriously needs to make sure they have competent employees that can achieve the simple task of keeping their food fresh. read more

I came here and the customer service was great, David made my panda express experience wonderful. 10 out of 10 would recommend.

Quick, tasty & good value for $. Usually well kept tables, staff friendly & good service. Like that we can try a sample especially of new menu items so we can taste before buying as a meal! Supportive of local school groups with discounts & special nights for % of sales too! read more

Panda Express - The kitchen & menu. - Fast Food Near Me - Bonney Lake, Washington

Out of most items. Girl cooking food was terrible. Wanted to chat with other employees than cook. Wait a long time for food to be cooked. She even forgot after being told what to cook. I have been to other Panda Express, but this is the worst. read more

I came back at about the same time (around 3:30) and was haloed by the manager, Juan. He was personable, courteous and again willing cooked two orders of honey walnut shrimp for me To-go this time. It was clean and I look forward to having my late lunch at home. Because I was a first time guest last time, the mgr. Gave me a card good for my next visit to have one complimentary item. I recommend folks come here. Great service and food . read more

This pace used to be good but has really went downhill. The food is dried out and hard. The portions have gotten real small. Pay extra $$ for shrimp and get 5. Plenty of teriyaki in the area that's fresh read more

If I could give a negative stars I would. They only had two entrées in they were half empty and cold. They didn't want to make me anymore and told me the chef was on break and I had to wait at least 15 minutes. This place is atrocious!!! read more

Okay so the first time I went the girl who prepped my food for me was incredibly rude--it was my first time ever at a Panda Express and I was asking questions about the menu and she treated me like I was stupid. After that I swore I'd never go back to that Panda Express. But then some weeks later I had a huge craving for honey walnut shrimp so I went. The two girls helping me there were incredibly sweet and helpful! Now I know to go there after 5pm instead of at 3pm when the snobby girl is working. read more

Worse service I've gotten from a manager/team lead. I walked in holding my 9 1/2 month old daughter around 6pm, I get it, it's busy, but it wasn't that busy. There were about 3 customers waiting to pay and 3 small groups of families dining in already eating. I walked over to the start of the line. I was the only one waiting. It took 5 minutes for SOMEONE to acknowledge me. This employee wore all black so she was either a team lead or a manager. She was filling the new hot foods in to the hot spots and scooping up food for other customers and did not look up once at me. She even exchanged hot food that I was standing in front of. How do you not notice a customer standing there waiting holding a baby??? She then looks at me after 5 minutes and says "I'll be right with you." No "hi" or eye contact. A customer walks through the door shortly after and she immediately welcomed her in. I felt extremely un welcomed and wanted to walk right out at that moment, but I have been working 5 days straight with little sleep since my daughter has been teething and sleeping horribly, I needed to eat something. She finally said "what can I get you" and I told her the bigger plate with Fried Rice. She proceeded to scoop white rice and me, being tired said "I didn't mean white rice, fried rice please" and she said "I know, what else?" I felt rushed and was just pissed at this moment and finished ordering and aired to pay. On a positive note, the cashier was a kind gentleman that treated me like a human being. Not to mention Panda Express was my first job. I'm well aware of the process and flow of taking a customers order should be start to finish. 2 stars because the food isn't bad, clean restaurant and friendly cashier. I won't be going back to a Panda Express... ever. read more

Best panda I've been to, and I've been to a lot of them . Friendly people and food was fresh. I'm on my way there now... seriously...

I love Panda Express's food but I was extremely disappointed that they would not honor one of their OWN coupons. The manager kept insisting it was on line ordering. I showed her others that were marked on line, but there were several that were not. By making a fuss and not honoring their coupon (greedy, greedy) they have lost a customer. What kind of business profit model is that? read more

Came in late, about 40 minutes before closing time. Not much selection which was understandable, but the food was good!

I placed an order on line to be ready at 2:00. It was not ready until 2:10. I could have just went through the line faster. Then one of the dishes I had to wait for them to make. This order was placed 40 min. before pick up time. Don't waste your time ordering on line. read more

This place had gone downhill fast. The food is barely warm, the staff is a bunch of teenagers who spend more time gossiping about who is doing who then paying attention to the customers who are trying to order food. One girl is using a chemical cleaner on the food case glass while food is still in it. Trying to find a place to sit was fun since there was a group of kids that came in just to visit with a couple other kids who bought food. They need to get the old management back in here. read more

All I can say is there food is really good. I love there orange chicken. There pepper chicken is also great.

Man.. I feel like these employees can't read. As all uber eats customers I'm lazy sometimes so I Uber from there. And EVERYTIME. And I mean EVERYTIME, I put in the description I want white rice, teriyaki chicken, and orange chicken. BUT I also say I want teriyaki sauce on the chicken, and the rice.. so I get it delivered. For the third time in a row they sent it with no teriyaki sauce on my rice. And get this. None on the chicken either.. like, the teriyaki chicken is supposed to get the sauce on it regardless. So wtf bro. Someone explain this to me.. because I don't understand. A brotha hungry and I was craving that teriyaki and orange chicken meal.. guess I'll just go and pick my food up and watch them like an annoying customer watching their every move to make sure they get my shit right. Yeah man. To be real with y'all. I'm upset. (Drake voice) so don't uber from them they're weak. read more

Excellent cooks and friendly servers. The manager Juan is a professional. Be aware though that this is a casual style restaurant not fast food so they won't have all the options out during times the restaurant is not busy - all the food would spoil if they did but you can always order it fresh. Delicious for a low price. read more

I go in here all the time and get the same thing every time. But this time when I went a girl was changing into her work clothes in front of everyone then proceeded to spray perfume all over herself right by the orange chicken being cooked. When the other employee made a comment she said it didn't matter and just to stir it more. That's a complete health violation and can make people horribly sick. Probably won't be back since I don't want to get sick from gross employees. read more

I frequent this location almost weekly and have found that the portion size you receive varies greatly on who is working. The young strawberry blonde gal never gives a full portion size. Tonight I ordered orange chicken and I literally had 6 pieces, one spoon full. Not only that but she is not friendly at all. Only reason I gave 3 stars is because the chicken I did get was fresh out of the pan and tasted great. read more

When we walked in there was standing water and soap all over the floor without signs. We asked about sitting in an are where there wasn't water and was told no. The two females had zero customer service skills and were very rude. We will never be back and are telling all of our friends to stay away! read more

Yikes where to start.. We were there at 3:50pm and were the only ones there, and now I know why. The employees seemed more interested in chatting than keeping the food fresh. The unmotivated lady taking our order put the dregs of the chow mein in a box and had me wait 10 minutes for the super greens. So my greens were super hot and the chow mein is super cold with a slight sat-around-in-a-dumptser-all-day quality. We asked if they had a veterans discount and she said "yes but it's too late, I just charged your card. Sorry. Next time." No offer to cancel and resend the payment. There was no line behind us. Like I said, WE WERE THE ONLY ONES THERE. We went to sit down and after 5 minutes of eating I realized the lady didn't give me my spring rolls. I had to interrupt her chatting with her coworkers to ask for the food I paid for. She seemed a bit put off that I was asking, not sure why. I've actually gone to other Panda Express locations where I've experienced only friendly employees and fresh food. And reading the reviews before this, I can tell this is an ongoing problem. Therefore, saying sorry won't bring me back to risk having a similar experience. You actually have to hire people that take pride in their work and have a positive attitude, and after at least a year of complaints, it appears you still haven't learned this. read more

They should name this location Panda and remove the Express portion of the name. I have had to wait for items to be ready at this location on every occasion. I am done coming here, I don't have time to wait an additional "10" minutes on any lunch occasion. The manager seriously needs education on demand forecasting. read more

They skipped out ounces the portions. The Angus steak is an up charge but they put about 3 small pieces of meat on our plate. It's almost like they filled it with chow main and left no room for the actual meal. We love the Panda Express in Bellingham because they do an excellent job and are consistent with their portions. We were let down by the one here in Bonney Lake. read more

I come here all the time! And every time I go in I get less and less satisfied. All I wanted was a bowl of honey walnut shrimp but you guys can't do that why? No reasoning? Ok lol. This will be the last time I buy from you guys especially since I spend at least 30$ or more every time I come in here! Way to lose a loyal customer! read more