I have always been a fan of Pei Wei. Recently as of last Wednesday 08/21/19 the whole company changed the menu. Wei better orange chicken no longer comes with veggies. Shocker. Just rice and some chicken Pieces on a plate. Not to mention smaller portion sizes. I ordered the new kung pao chicken with steak & chicken. it was extremely salty and small portion. Not coming back. Pei Wei corporate please stop cutting costs. read more

It's really disappointing on how far this place has gone downhill. I used to love coming here and getting their bento boxes, which they no longer have. They now use all plastic plates and silverware and no longer have the fancy soda machine with millions of flavours. Their food used to be very good, but now it's just overly salty and greasy. All four of us had food poisoning the next day. read more

They brought the desert before the main course. Egg roll were dripping of grease. The sauce on the fried rice barely covered the chicken. The menus changed with In one week for coming in last. Must have gotten new cooks too. Really going down hill. read more

I ordered a kids teriyaki plate It was rock hard dry and not good, not even a child would be able to eat this. I also ordered a hot and sour soup it was a big glob in a bowl that was thicker then gravy. It was not edible or presentable at all. I got a wonton soup it was very salty. I pretty much ate what I could because I needed to eat. The mngr was very nice and addressed our concern. The lady cleaning the tabes was also very nice after tying to bring me a remade order. Which also came out hard dry and crunchy. This place use to be good i was looking forward to a good meal but After leaving there I felt sick. I wont go back to this location:( read more

Pei Wei is the best restaurant in Texas!! Great Food!! I enjoyed the food today!! Great food service and presentation!! Friendly Staff!! read more

The girls in the office and I were craving Asian food and decided on Pei Wei. Normally, I'd prefer sushi over Asian food any day of the week (and twice on Sundays!) but my friend had to run an errand at Portofino, so it worked out nicely. The place was hopping, but we only waited 5 minutes to place our order. My biggest complaint is the strange iced-tea they serve - when they asked at the counter what I wanted to drink, I answered without thinking, "iced-tea" (in Texas, this phrase contains at least 5 syllables). But they have 2 choices - chai cinnamon and orange mandarin iced teas. Trust me on this, neither of these taste like iced tea. And they don't improve with sugar, either. For lunch, I had the Pei Wei Spicy chicken with white rice. It was, as the 2 stars above denote, meh. It was super hot (temperature) but the spiciness was hit-or-miss. It was WAY oversauced, dripping with thick, sweet sauce and interspersed with overcooked snap peas and sliced carrots. I prefer burn-your-lips-off spicy dishes, and this just wasn't making the cut. The whole experience reaffirmed my initial take on this place - it's the fast food version of Asian food. If I have an hour to spend lunch, I think I'll skip the fast food and opt for sushi next time. read more

They went above and beyond, I took my gold pen in and my nephew was playing with it and somehow it got thrown away. I didn't notice till later, but when I went back in I asked if they saw it and they hadn't. I looked for a min and didn't see it, so I went outside. They came outside and told me they were looking through all the trash for it and they found it!! They went above and beyond by digging through all their trash and finding it for me. I am beyond grateful. Thank you!!! read more

Completely inconsistent. Ordered last week, all was well. Same order placed this week and it was nasty. They didn't include any of the sides (delivery), condiments, or utensils even though I ordered them on the site. Different salad dressing from last week and no lid on it so it spilled all over the counter when I tried to remove it from the packaging. Kung pao was so spicy I couldn't eat it (perfectly spiced last time), lettuce wrap chicken was nasty....rubbery and lots of fatty gross pieces. Overall, just not good quality. Why so inconsistent? No fortune cookies...daughter upset. They just flat don't care. This is the second time I've had a disaster meal and I called them because there's no other way to give feedback. No refund, no future discount or anything. No apology. THEY DO NOT CARE. And corporate doesn't either as they have no oversight over the stores at all. read more

This Pei Wei is filthy. It feels so run down and nasty. The lemons are rotten. It smells like mold/mildew at the drink station. The Kuykendahl location is waaaay better. read more

Pei Wei Asian Kitchen - Gross. - Chinese Near Me - Shenandoah, Texas

Just ordered from here via DoorDash. I ordered general tso but received orange chicken. Salad was warm and limp. Not the worst but should be better. read more

Incredibly disappointed in the experience all around. Not only were NONE of the tables wiped down and covered with food that had fallen off plates, there was also no silverware available. My sweet and sour chicken was soggy and only tasted of onion. My husband took a bite to confirm something was off and he now is left with a lasting onion taste in his mouth. My husbands general tso's chicken was drenched in what tasted like soy sauce. And no other flavor. My child's dinner looked like straight spaghetti because there was no sauce on anything. We've always had such good experiences with this Pei Wei and we were incredibly sad to see it have gone down hill in such a significant way. We will not be returning. read more

I order dinner at 7:45pm online and received and picked up meal at 8:15pm which was the estimated time. When I arrived home at 9pm to eat. The lettuce wrap meal was burnt and had a burnt taste. The pad Thai had a sour taste and I always get this meal, so I am aware of how it should taste. The other entrees I order tasted like dish soap, not sure if spoons were not rinsed correctly but it was not an appealing taste. As I type this I am on the phone waiting to talk to some one for 20min. Not Happy with the quality of food or service. Now the line has hung up. Order places on 10/02/21Chicken Lettuce Wraps read more

How about answering the phone. I can't use your app it is not flexible enough for me to specify items that I want. But your employees do not answer the phone I tried multiple times and either they cannot work the phone or they're just too lazy to get around to answering the phone. read more

Really bad. Doesn't look like pictures and chicken portion was TINY. Pad Thai only tasted like sriracha and there were no toppings. Wouldn't recommend the tofu. Lo mein was barely decent. read more

I take my family here to eat at least once a month if not more (depends on my kids activity schedule). We order to as well as dine in. I have my order saved with my phone number and we usually order the same things but we will add and try new things spending on our mood . Maddison at the front is helpful and very nice which makes our visit great as well at the cook Jason who makes our food to our liking. I rather go here than yeh one in the back of The Woodlands because they just cook our food better regardless of what it is. Staff is always friendly and it's always nice to see employees that are regulars since I am a regular too. *note: my kids loved the wonton soup yesterday that I had to order a bowl Togo also I would recommend this place to eat. Done in or Togo. read more

We used to come here often with our small kids. It was affordable and the food was always fresh and good. Now, the person taking your order did not speak English. This is not a place to learn it but causes a great deal of confusion and orders general are incorrect. I don't know why the food industry insists on continually making this mistake! The general appearance of this restaurant was filthy. Seriously, had to wipe down our own table and the silverware had food on it. The floors were disgusting and it looked un clean. The food was not flavorful as it was in the past and I got a shrimp bowl of rice. It was down right bland. Very disappointed. Won't be back. read more

This Pei Wei is awesome! Their teriyaki crunch rolls are always tightly wrapped and look great and consistent and they always give me a little dish to mix soy sauce and Wasabi. The pad Thai is always delicious and the customer service is excellent. read more

Pei Wei Asian Kitchen - Chicken Pad Thai with extra vegetables - Chinese Near Me - Shenandoah, Texas

We had fresh, delicious food and excellent service an hour before closing time! I had the chicken lettuce wraps, my husband had sesame chicken with brown rice and we both had egg rolls. We are here from out of town but come through often, and we will definitely be back! read more

I am a first time client for this business. I ordered online and it was really easy and super quick. I walked into the to go door which was propped open with a chair. When I walked to the counter the group of three girls were talking and I walked up to the counter and a young lady walked up to me and greeted me. I told her my name and she was bringing up my transaction when what I assume to be a manager walked up and made a light hearted comment asking why the door was propped open with a chair. Another went to answer him when the lady helping me interrupted my transaction to turn around to her manager and retort "I asked you four hours ago to unlock the door and you didn't and customers were yelling and blaming me so I did it. Thank you" I was absolutely floored with the amount of attitude and sarcasm she was addressing her management staff with. Coming from someone who works customer service and also coming from a management standpoint I understand both sides. A manager not completing his priorities and an employee doing what they have to do to complete their job efficiently. Completely understandable. I also believe that there is a time and place for everything and in front of me, a guest, was the wrong time and place. It made me uncomfortable and the young lady continued to be sour for the remainder of the transaction. I just wanted to be done and leave as quickly as possible. read more

Always HOT and freshly cooked Asian meals. Love the lettuce wraps. Completed the survey, got a cookie coupon - Snickerdoodle.... delish. This is a great location, clean, great staff. read more

Very clean restaurant. The food was very salty, made us drink almost a gallon of water later that night. Flavor seems to mean add more salt to them. Would not eat there again. Seating is very cramped at this location. read more

Last night I ordered an Orange Peel Shrimp from this location. I was up all night with food poisoning. There was nothing I ate earlier that day that would constitute vomiting so I know it was the shrimp. When I called the manager today to let him know and to get my money refunded for the dish, he didn't say one word implying that he would check whether the shrimp was bad or being cooked correctly. And he gave me the run-around on getting a refund for the food that made me vomit all night (cool). To his defense, it sounds as though the corporate policy on refunds makes it challenging to give a customer's money back on the next business day. So, to the Pei Wei corp. who I'm positive is reading this entire Yelp review (*sarcasm*), change your refund policy, ok? Thanks. My main point of this review: don't eat here, but if you do choose to eat here, sure as hell don't get the shrimp. It's tainted. read more

They were pretty slammed for a Sunday but they moved everything smoothly. The busser got a little behind but he was working by himself. The food came out fast and hot. I asked for extra spicy and there was zero spice to it. Staff was courteous and pleasant. read more

Waaay too much grease. Container I received was fully soaked in grease.... You trying to kill me?

Sat on hold for 10min. And never moved up in the Queue. Bad customer service. Finally hung up! Going elsewhere! read more

I have eaten at Pei Wei's in many cities and several in the Houston area. This one in Shenandoah was the first location I have visited where I have been so disappointed that I'll not go back. I ordered Beef Pad Thai. There were 2 small slices of beef and the rest was tofu. I sent it back and they said it was the right order, with the statement to me of "there beef in there correct". Nice. Thanks. Normally, pad thai is a complex dish of many flavors--this one had one flavor. Salty. There was no detectable ginger, lime, chili, or pepper flavor. I suppose with 3/4 cup of tofu in the bowl it was hard to have any other flavor. Next time I'm going to save my money and just go to Panda Express which doesn't pretend to be anything else. read more

This place is HORRIBLE!! I ordered teriyaki chicken over fried rice and Korean beef over noodles. Both were served cold. The beef was chewy and tasted like microwaved stale leftovers. The chicken I complained about not tasting like teriyaki from the other locations and the guy told me that's the way it's supposed to taste. I wasn't buying it so he refunded the chicken entree. The only thing that came out right were the egg rolls. I guess it's because they were forced to make it fresh. I'M NEVER GOING BACK TO THIS LOCATION!!!! And I want everyone who reads this to know the truth about this crappy food until they clean up their act! read more

I really enjoy the food from Pei Wei, the service not so much. I rarely eat at the restaurant, preferring to order pick up. Recently this place has gone way downhill. I recently called ahead and ordered my food and when I arrived, I paid and then waited. And waited. Watching a bag of food sit in the counter. I finally asked the girl behind the counter how much longer it would be. She wordlessly checked the bag sitting on the counter and walked it over to me. I said something about waiting while it sat there and she just shrugged. No I'm sorry, nothing. Today I give them another try, and I am informed it will take 45-50 minutes for my order to be ready. Then I start to order and the employee lets me know they are out of several items. Again, no sorry or anything. I asked why there have been so many issues at this store and she mentioned they were under new management. When I asked to speak to a manager I was told he was too busy to come to the phone. This is all too bad because the food here is good, the people just don't care about the customer. At all. An apology can go a long way to show empathy to the customer and they can't even manage that. This store is loosing my business moving forward. I'll find some place else. read more

Pei Wei is my go to take out/delivery restaurant by far! They offer great meals, at an affordable price. After a not so great experience, I called the store to express my frustration. The GM offered me a couple of reasonable options to compensate for my troubles but ended up doing something out of the ordinary. He went above and beyond to ensure my order was delivered to me (outside of their delivery area) personally. I am incredibly great full for the gesture, since I am unable to leave my office for lunch in Saturday's and aware that they are short staffed at the moment. Thanks Pei Wei! read more

I have been coming to this location for several years.. I always order "to go"--the teriyaki chicken bowl, my favorite, and a side of steamed vegetables. When I got my order this evening I couldn't have been more disappointed! :( Apparently the recipe has changed. The chicken didn't have the usual delicious teriyaki flavor and it didn't seem freshly made. There were red peppers in it and they were out of brown rice so I got fried rice. It never had red peppers before and I definitely didn't enjoy them in this dish. The steamed vegetables were barely warm. I ate a few bites and threw the rest away. Total waste of my time and money!! Probably won't be back. Quality of food has definitely slipped! read more

The food is hit or miss and tastes different every time I come. Today my rice was undercooked and my shrimp was gritty and poorly flavored. The employees are even worse than the food.. save your money and skip this place. read more

I eat here often and most of the time it is pretty good. However three times in the past 2 months including today my chicken has been undercooked. I usually order this for a quick lunch on the go so i do not have time to not be eating my chicken. I am disappointed that it has happened 3 times. I will give them another chance but it better not keep happeneing. Other than the undercooked chicken they are much better than panda express. read more

I don't know why I ordered takeout again from this place. I ordered Thai dynamite and it had a few shredded carrots and no bell peppers. Loaded down with rice and not at all what I was hoping for. I now know never to eat at this place again. read more

Placed a pick up order at 12:00 for caramel chicken and was told it would be ready at 12:20. Arrived at restaurant at 12:10 and waited 10 minutes before I was asked if I was picking up. Attempted to pay for food at 12:20 and was told by cashier that she does not see my order and if I'm sure I'm at the correct location. Showed cashier number I dialed and confirmed it was correct, other cashier overheard and confirmed she had taken my order but also did not see it in the system. Was told it would be another 15-20mins before my food would be ready, 40 minutes past original order time. Ended up getting fast food as I couldn't wait, not happy at all! read more

The Asian Chicken salad was disappointing. Lettuce was not the freshest. Very little cabbage. I got it to go, and there was one serving of dressing which was not enough. It was supposed to have crispy won tons and there were two skinny slivers.It is a large portion and should be for $9.00 but I would not order again. Also there was no cutlery included I would try the restaurant again but I would not order that again. read more

My daughter has food allergies. The manager Jared was not only so kind and helpful but he went out of his way to personally make her food to ensure it is done right. Some of the best service I've seen and great manager. We will be back! read more

Came for lunch today and had a great experience. Food was perfect and it was so nice to see helpful employees. You can tell this place has good management when you see a employee picking up outside trash and cleaning tables with a good attitude. Everything we asked was answered with a pleasant attitude, thank you! I can see a unique difference. read more

Get your act together why is this place filthy every time I give it a chance it's my favorite menu and food but your service is terrible get s new manager read more

Absolutely worst customer service ever. McDonalds is better and that doesn't say much. DO NOT waste your time or money at this establishment!!! read more

This location doesn't have potstickers. So disappointing. When I walked in I was told they were out of hot and sour soup. Those were the two main reasons I ordered to go (by phone) from here. Luckily the manager piped in and said they were making more soup. read more