Bryan the associate helping me was only doing what he's instructed to do. Yet Andy (the Manager on Duty) only offers store merchandise card despite the fact I have my original receipt & the merchandise in its original unopened packaging. This is a complete violation of GAAP & debit vs. credit principles... What it is doing is padding Pep Boys corporate pockets, by in essence, forcing consumers to buy more of its products.. read more

Very trustworthy. I will always trust them with my car needs. Service manager Brian and his tech Matt were very helpful. Thanks!

Accurate pricing, friendly and knowledgeable staff. For some things their pricing might have been a bit high, but overall I would return there for service. Technicians took the time to explain things, and offer suggestions to improve auto performance. read more

Though I like Pep Boys for their huge amount of choices I might be careful of this one. I went in for a code reading when my check engine light came on. The guy was happy enough to come out and check it for free, which was great, but when he ran the code he said, "I have no idea what that code is." And he didn't even offer to look it up for me. I am no mechanic, but went online and found it. Nothing huge was wrong, but needed to get it taken care of. Business could have been thiers, but not now!! read more

Matt is great! Good customer service!

Excellent customer service. Matt S. is very knowledgeable, trust worthy and professional. I would recommend anyone who goes in to see him.

Very helpful, they didn't charge me for looking at my car. Before he had looked at it I originally wanted my valve cover gasket replaced. He saw a bunch of leaks and said me changing the gasket wouldn't change anything. I asked what I should do, he said look for a new vehicle and constantly check the fluids to optimize the life of my car. I appreciate their honesty over at the Henderson Pep Boys. read more

I would rate a 5, but I started hearing a noise when I was driving. Had my windows down and now I'm at my dealership trying to figure out what's wrong with it! Not cool! It was supposed to be a simple oil change and tire rotation, I think it's the tire rotation that got kicked out of whack, better not so help me.... read more

After a great experience a few years ago I decided to trust them again with me and my GF's oil changes and tune ups. We were advised well about what was needed and what could wait. Jimmy is funny and got us a great price. read more

I had occasion to visit Pep Boys on two occasions and Jason doing spectacular job both times. You spend a great deal of time helping me get help with my vehicle. Made sure that the work was done properly and coordinated with Warranty people. Jason conducted himself in a very professional and friendly manner and helped ease my mind. Employees like Jason will keep me coming back to Pep Boys. You created a customer with me. read more

Ok so I have a update from my last visit. I told them they need to change the crush washer when they drain the oil because subarus are known to leak oil when you don't replace it every time. Apparently they didn't so I took it in and told them hey my car is leaking oil and they told me to come straight in. Went in the front of the line and they confirmed that they in fact did not replace the crush washer so they replaced it apologized for it and didn't charge me anything. I would give them a higher star rating but because I now have a oil stain on my garage floor. I figured a 3 star rating would suffice. Jared service manager was really good about taking car of it so thank you if your reading this. read more

Who would have thought Pep Boys would be the best auto repair facility I have ever used (I'm 65 years old). I took my 2004 VW New Beetle to them a year ago because they would honor my warranty I had bought. The small VW shops wouldn't. So I thought, "Well, Pep Boys is close by, so why not?" They did a perfect job at a reasonable price. Jared, Greg, Matt and the whole team are the best customer service people I have ever seen. So here I am back again two weeks ago and things hadn't changed, thank goodness. Same people, same great service. Jared worked with me and the warranty company to get the best deal on repairs for ME!!! A sign of true excellent customer service. The customer comes first. Keep up the good work, guys!!!! read more

The customer service at this store is the best. Jimmy knows how to take care of customers. Thank you again Pep Boys Henderson!

Came here today, dropped my work van off for an oil change and alignment. Also mentioned I didn't have a tire pressure sensor as I had the stem break, and I just replaced it with a sensor one. Customer service was really good! Dropped it off, was ready in a reasonable amount of time as they had other cars to work with. Picked it up. Saw that they didn't even bother with the tire pressure sensor, they didn't even reset the engine oil life on the computer. (Simple as resetting a trip on the odometer), also upon driving it back the van still seem to pull to the right, just like how it did before. Overall I had a great customer experience, therefore I'm not giving 3 stars. Price was reasonable as well. read more

This is a belated review for an experience I had on 10/15. ** In the spirit of all honesty, my boyfriend is an employee here but that in no way diminishes or alters the great treatment or services I received from the employees here during this experience.** I haven't frequented Pep Boys too often in the past but I'll continue to go to this location in the future when or if I have issues with my car. My brakes were making a terrible noise for about a week and I finally decided to bring it in. I got in around 5/5:30. I was lucky it didn't appear there was too much work or other customers in front of me. The guy at the front counter for the retail side directed me over to the service area of the store upon my entry when I looked a little lost. For even that simple help I was grateful. The service writer took down all my information and got everything set up. While I waited in their customer lounge area, I got frequent updates on what was going on in my car. I did, as I suspected, need new brakes. I was even shown what my brakes looked like in comparison to how they're supposed to look. Once the job was listed as completed, I paid for my services and was told I could collect my keys and leave. When I stepped outside, the tech had driven my car in the parking lot briefly for a test drive and wasn't happy with the performance of the brakes so took no more than 15 extra minutes to take another look and make sure everything was perfect. I appreciate the extra time taken to ensure everything was right. Those little test drives for performance are nothing but helpful. All in all, I was on my way by a little after 7. I have no complaints. Everyone was friendly and helpful even though I was tired from work, a little bit clueless and worried about having to pay an expense like new brakes. read more

Thank you Mr. Andy and Joseph I was lost and have no knowledge of automobiles at first Joseph was in the garage he noticed my son and I first he immediately came over assisted me and then I continued in the store where I found Mr. Andy big smile well spoken and answered my questions needless to say I have always loved going to places where they didn't make me feel like an idiot or useless like I have to bring a man with me. CUSTOMER SERVICE EXCELLENT that's what its about on my way now to an appt. with Pep Boys this fine morning Thanks Mr Andy & Joseph over there in Henderson off Boulder highway Cheeeehhhuuuuuu!!! read more

I used take all of vehicles to this location for all repairs. Over time there seemed to be a change in management. On two instances I felt like I was being swindled. Do not trust them. Issue 1: My clutch went out on one of my cars. I went to get the clutch replaced and a manager tried to tell me that I could expect a charge of an addtional $300 - $400 dollars over the estimate because the fly wheel was worn. The mechanic walked in said the clutch still had good pressure and doubted that i would need a new fly wheel. The manager then told me that the mechanic will see the worn flywheel when the he works on the car. How can he tell me the fly wheel IS worn and then tell me it will show worn when the car is worked on? I got the clutch replaced... a new fly wheel was not needed. Issue 2: The heater in my old SUV was not working. When I dropped off the car for a diagnostic i was told that the blend door (the door that opens/closes to allow heat into the car) was fused closed and that the blend door actuator was not working. I was quoted over $700 for the repair to remove the dash, break and fix the blend door and repalce the actutor. I quickly declined; it's an old car. The price magically dropped to $500. I still declined. When I left the shop with my car I noticed that heat comig from the vents and tried it out. The heater was working!!! Basically, I believe that the door was jambed and when they invesigated it loosened up. Fact is that I was lied to. The blend door was not "fused" closed, the actuator did work and they tried to charge me $700 to fix nothng. read more

Very bad service. Took way too long ad couldnt fix the problem. Also dont share your email, they will put you on the scam list and you will get emails from various random vendors. read more

I took my 370z in for service and Matt in service was the best! Most helpful and informative employee! Only see him!!!! Eric

I came in for a minor issue of the sun visor on the passenger side being broken . You know they could have told me a needed a whole new everything.. you know how it can be sometimes, but no, no, no! Matt was fabulous and looked at my car right away and told me it could be fixed with epoxy. He did say if it did not work, may need to replace a part, but this should work. I was out of there in the next 15 minutes and paid for the cost of the tube of epoxy. Matt, provided great, honest and quick service. Thanks bunches! read more

Had my second oil change at Pep Boys this weekend. Another great experience. Always friendly and helpful staff. I don't feel like they are selling anything when I go there. read more

Horrible customer service! I arrived 10 minutes prior to my appointment, scheduled in person the day before. I was told they were behind due to online appointments and it would be an hour to an hour and a half. At an hour and 15 minutes I asked for an update and was told at least another hour. When I told the service guy this was ridiculous as I had an appointment and was already warned of an hour and a half possible delay, he was rude, confrontational and asked "What do you want me to do about it?" Here is an idea because you obviously do not know anything about customer service, the customer matters. You need to be polite, honest, sincere, empathetic, and COURTEOUS. I went to a competitor and was done with in half an hour of arrival. To top it all, they apologized for my miserable experience at your establishment. They obviously understand customer service. read more

I PASS by three other part stores to get HERE! Yeah, the prices are comparable but the customer service here is incredible! Respectful, courteous...they prove they care! read more

Took my 2000 Dakota in for an alignment on April 8th after replacing the upper control arms. Got the truck back in the afternoon, alignment seemed to be fine, wheels are pointing straight again. Head home, everything seems fine. I get home and on a whim I decide to look underneath at the rack and pinion tie rods. What do I find? The tech that did the alignment did not release the clamps/zip ties holding the boots to the tie rods. He just rotated the rods until the boots tore and left it that way, didn't tell the manager or me what he did. I know the boots weren't torn to begin with because my neighbor had replaced this rack and pinion not even a year before and I had replaced one of the boots already that had been damaged from road debris. I check my vehicles over pretty regularly and watch for this stuff. Even if I were to assume that the tech didn't cause the damage, he still didn't say anything to the manager or me about it. I call the manager and complain so they offered to replace the boots for free and did so the following Tuesday. To the manager's (Jason) credit, he did fix the problem but this experience has only reinforced the already dim view I have of big chain garages because of other bad experiences. My search for a decent garage continues... And I'm still getting emails saying my truck's ready for pickup, five days after I picked it up... read more

I had my front brakes and rotors replaced at this shop recently. Scheduled my appointment on the web-site after setting up an account. Plus you can find coupons and rebate offers. I recommend going here or at least get a price quote on the repairs that you may need. Make sure they have the parts you need before you drop off your vehicle for service in-stock. The only negative, I was told the job would take about 4 hours, since the parts had to be brought from the Decatur store...and I was offered a ride home, which was about 10 miles round trip. It seemed like about an hour and I got a call the work was done. I would have rather just waited at the shop. read more

If you want to get ripped off you'll have your automotive repairs done here! I had my water pump replaced in Nov. of 2015. They put in a generic / aftermarket part. I go in to find out that it needs to be replaced again according to them. Get this. The water pump has a lifetime warranty on the part but the service doesn't. The service came out to $288 dollars -- gets better. They will waive the service fee if i have them work on another job that they suggested (the air condenser) for $1100. I told them just give me my part that is warrantied and they refused. I only get the part if they do the work. The other hilarious crap is the itemized list of repairs. Replacing the thermostat for $124.00 -- unbeknownst to them i replaced that myself for $25-30 dollars this last month at O'Reillys. Who knows what else shady extra charges they have added to the estimate. I have complained to corporate and I again reiterate. If you want to get ripped off-- have PEP boys do the work. Be careful of DAN! Super nice... don't be fooled! Acts like he's giving you a great deal... NOPE! Was it because I was a women and I can be easily fooled? BIG MISTAKE PEP BOYS! read more

I dropped my car off there on Thursday 12/10/2015. I had the check engine light on and needed a smog asap. First off, I dropped the car off with my mother at 9 and hadn't heard anything so I called them around 2 and they proceeded to tell me that the repairs would cost $1100. I told them I would call them back. I got a male who knew cars very very well to go to pep boys to show him what on earth could cost $1100 to fix on a Toyota Camry. One guy scrambled to the computer and nervously changed the "mistake" of the labor cost from 5 hours to the correct time of .5 hours. His behavior makes me believe this was not a mistake but a chance of profit because I would never know the difference. Then they had hoses as leaking on the list, after making them show him the leaks, no leaks are there. The price of the actual fix was $113. They then called me later and said the could not repair the part and needed to order a new one and keep it overnight. At 11AM the next day I called and they had not even contacted the dealership to obtain the part so I had to pick up my car and would hear from them the next day. (Saturday) After not hearing from them all weekend I called Monday when they told me there was an issue ordering the part and it would be in on Tuesday. Being that I was tired of the runaround I was getting and desperately needed to get my car registered I had the part repaired (something they said was not possible) by someone else in less than 20 minutes. I have taken my cars to pep boys for 10 years because I thought they were trustworthy. after this experience and them trying o take advantage of me because Im a female I will never take my car to another pep boys again. Fixing my car was not a priority to them but trying to overcharge me was. read more

I was in this store yesterday. and the bathroom had no paper towels and the toilet paper was practically gone. I found an employee and told him about the state of the bathrooms and he told me that he'd put more toilet paper in there but they've been out of paper towels for over two weeks and that there was nothing he could do about that. I told him that I was pretty sure that having no way to dry your hands other than your shirt was against OSHA regulations and he said he'd let his manager know, but if they've been out for two weeks I'd say it's a good guess that he knows about it and doesn't care. I looked it up online and according to OSHA regulations in Nevada it is in violation. I had no choice but to report them to OSHA, because everybody deserves a decent bathroom with the most basic of amenities. read more

I really recommend this place. It's affordable and customer service is great. They did a really good and fast job. They changed a fuel pump in an hour. The stafff is really friendly. Even if we're from another state I really recommend This place. read more

Total satisfactation! The manager Brian E. is the best! Very professional and ethical is every way and I had my car in the time promised. Thank you for the great service! read more

AC broke and other car was mis-firing. They fixed both issues quickly and got us back on the road. Great guys to work with. Straight forward with the issues and diagnostics was right on. read more

I have been to this store many times and each time I am met by a friendly staff of employees. I usually have a brief wait time when I need to take my car there and they provide a nice sitting area or if a person prefers, they are walking distance to one of the neighboring restaurants.I have never felt that I have been over charged and what I have paid is less than a dealer would charge. I like patronizing neighborhood businesses because their proximity to where I live provides a tremendous convenience. Above all, I feel they are very honest and not out to gouge their customers. I have had instances where someone could have told me anything and due to my lack of knowledge, I would have believed them and paid whatever I was quoted. However, there has also been times I took my car in to have work done and I knew what the problem was but made no mention of it. Never once have they tried to deceive me. Due to this, I have continued to take my vehicles to this particular Pep Boys. Cars are are a big investment and a vital necessity to most of us and I think most customers value honesty from those they entrust to take care of their vehicle. read more

WARNING DO NOT GO HERE!!! long story short went to get an alignment and they told me and my brother that the tie rod end was out. They're charging $175 on a part that is $17.99 in there store and it only takes 15 minutes to change the tie rod end. My brother and dad are mechanics so we went to go do it ourselves and come to find out there wasn't anything wrong with it. Oh and I forgot to add that the way they treated and talked to my brother and me was very disrespectful, especially coming from the manager. Me being a manager of where I used to work know that no matter how the customer is acting, you always have to act professional. VERY DISRESPECTFUL!!!! read more

The staff was pleasant to work with. The front counter lady opened up a few minutes early and let another individual and myself come into a warm store and not be cold outside. My car was serviced promptly and they honored a coupon without any hassle. read more

Took my work truck in for service asked for oil change and tire rotation per manual recommendations. Picked truck up told tire rotation was not done because the were "fine" I explained that was not what I asked for service guy was condescending. Any way get back to my shop and check air pressure different in every tire, not close to spec and one tire did not even have a cap on it. Front tires had a 10lb difference between tires. Ok, I will call and they will make it right (like I run my business), wrong, guy was a complete jerk. That's my experience, just so you know. read more

Jimmy and Greg and all the other guys at this shop once again rocked it for me! They took care of setting my air conditioner right so I wouldn't fry in this desert heat. Thanks guys!! You're ALL ROCKSTARS IN MY BOOK!! read more

The staff is always extremely friendly and helpful, particularly Dustin, who is usually atthe front when I come in. I've never felt like I'm being pressured into services I ddon't need, & the pricing is reasonable. Thus far they have been the mechanic shop that I feel most comfortable taking my vehicle to in Henderson. read more

Thank you Matt and Pep Boys! I've grown tired of being overcharged from my dealership. I'm a person who takes care of my car and I do my research on diagnosis, parts and labor before I trust anyone to attempt fix anything. Matt understands me, he shot a video of my car leaking coolant to explain the diagnosis. He saved the parts that were broken to show me what had to be replaced. He even followed up after a week to ask if the car was running smoothly. It's not easy to find this level of customer service, honesty, integrity, service satisfaction and respect. Because this team has taken the time to build a trustful relationship with me, I trust their work. The work is always done in a timely manner and I never have any problems with the car after my visits. It's my pleasure to give you 5 Stars, well deserved!!! read more

I took my wife's Pathfinder in to get a repair on the left front tire: it had a screw in the tread. I told them I needed it patched and not plugged. They told me they would patch it no problem. I waited for the repair for almost 40 minutes. I left shortly after thinking all was good. Fast forward ten days. The tire pressure indicator light came on. I checked all four tires and the "repaired" tire was the one with low pressure. My wife took the vehicle to Discount Tire and asked them to check the tire for leaks. Upon inspection of the tire they found that it had been repaired with a PLUG! I couldn't believe it! Never again will I go to Pep Boys for anything. Dishonest service!!!!!! read more

Service people seem nice, but I requested a sticker on the window after my oil change as a reminder. They forgot. I requested the tire pressure be increased. They forgot. Where has good service gone? read more