Every time I make an appointment I'm left standing there and being ignored for 15 minutes. The staff is incredibly rude in how they talk to me. I've tried 4 times and it never gets better. Screw this place read more

My dog is pretty difficult. I'm very impressed how Evelyn went above and beyond on him. She made sure that he was comfortable with her and she did not give up when he was becoming snarky. Evelyn is amazing and I would definitely come back to her! Other groomers I've went to would only shave my labradoodle but she took her time and made sure all his mats were out. He looks so amazing now! read more

PetSmart - Pet Training Near Me - Fairfield, California

This is my first to go to this store I stop to get a filter on my fish tank. I love fish and I saw there's a lot of great and nice fish there. I saw that there's 20% sale going on koi fish so I called the sales associate to help me out. She asked me what size of tank I have and she can't sell me those fish because I have a smaller tank. I said oh yeah. So I decided to get another angel fish and she asked me again what fish do I have in my house and a lot of more questions like I'm buying it for my nephew and if he's parents are okay with it. Sometimes it's too much to answer and it's irritating and you're just there to shop and be done with it. She said I can only sell u one since it's going to get bigger. In my mind was like wow! For real this is crazy ever. This is ridiculous for a fish . I never have someone did this to me. Just to be honest after that I went to other pet store and guess what I bought a bigger fish tank and more koi fish that my koi fish will fit in and I didn't buy on 20 %. I told the other associates how rude you guys are. You never shouldn't treat your customers like that because you never know how your customers are dealing with. That's my coping skills on my depression and anxiety. Thanks to your store I will never go back there read more

Monica, Monica, Monica. She's awesome. So personable and friendly, I didn't feel rushed or like I was sucking up her time. She stopped and talked to me and met my pups, showed me pictures of hers, so sweet! Monica makes this location great! Angela in grooming is also lovely! So gentle with my pups and even though I know they're so busy, they're relaxed and it helps the dogs' energy so much! Two really great ladies - I'm so glad I switched from Petco! read more

I paid for 6 week puppy classes. I bought a puppy because all but 1 of my 4 children have moved out on their own. I have health issues so I thought getting a dog was a great idea she could be my companion and protector my first experience with Lisa the dog trainer was awful I had to buy treats from the store I tried to pay another student to go to the counter for me because due to my congestive heart failure I have shortness of breathe I could barely form a sentence due to my complications I tried to explain to Lisa but she had no empathy or sympathy she made me take my pit bull puppy and she is very strong. I had to go through the whole store to purchase these treats it made me late but the class did not teach hardly anything due to misbehaving dogs so she said we would make up this class by coming an extra week which was very kind. The next week Layla(my puppy) did not want to go she fought me so bad she wiggled out of her harness and leach she was running through the parking lot I finally got a hold of her we had to sit inside for a few minutes so that I can get my barrens together I could not catch my breathe finally I caught my breathe and we went to class I tried explaining my tardiness Lisa didn't even let me get everything out before she rudely interrupted me saying the harness needs to be on the dog before class starts when your at home but the harness on. I'm trying to explain that Layla wiggled out of the harness she once again interrupted me saying your dog is not allowed in class with no harness or collar. So I took my harness out of her hand asked to speak to the manager my heart was racing and I could hardly catch my breathe which I attempted to explain to the gentleman but like Lisa the empathy was out the door he said let me get your refund they have puppy classes at other locations just goggle it WOW I WILL NEVET EVER GO BACK TO PETSMART AND TELL ANY AND EVERYBODY ABOUT MY EXPERIENCE I bought my dogs food and clothes treats everything for my dog I got from PetSmart not anymore not ever PETCO IS THE BEST PUPPY CLASSES ARE GOIBG GREAT AND HER CLOTHES AND FOOD IS CHEAPER YEA ME YEA PETCO oh that's a -1 read more

PetSmart - Pet Training Near Me - Fairfield, California

My daughter made the decision to become a responsible hamster caretaker. She did her research and had everything set up. All we needed was her new pal! She knew she wanted a Syrian and when we arrived at the store, we were promptly met by two very friendly, patient and knowledgeable employees. My daughter found her perfect pal. He's healthy, adorable and very sweet. He doesn't even mind being cuddled by my daughter. I wish I had gotten the names of the gals that helped, because they made our whole experience an easy, fun and memorable one! read more

PetSmart - Happy, healthy new buddy! - Pet Training Near Me - Fairfield, California

Do not go here for grooming if you want reliable service I had an apt for 8 am to have my bishon frise groomed I've had this apt for over a month since booking apt is a long list. I get there at 745 to be told the apt has to be rescheduled since the groomer called in and there fully booked. Scheduled between work and waited a month to be told no instead of squeezing him in the schedule for today. Lost a customer read more

I've come here before for the grooming salon, and usually all is well. However, I felt compelled to write about the runaround I got today. I prescheduled bath and haircut services as usual; even confirmed and did an early check-in via the app. Upon timely arrival for our 10AM appointment, there were no staff in the grooming salon. We (my dog and I) waited about 10 mins before we exited - and found a chair just outside. Finally we were greeted by a store employee stating that MOST of the groomers had called out sick, and the one person was in the back. We waited patiently, before she went to the back to check for herself. About 1030AM, another customer enters the grooming salon to find no success either. Finally he speaks to another store employee, who stated that all the grooming staff have called in sick and they have reached out to all those who had appointments at 9AM. I responded that I've been waiting for 30 mins, and was told by another employee that there was still one person. He responded that I was not on the appointment list, and insisted that he called everyone; even when I showed him the confirmation on my app. I understand the unexpected sometimes happen. However I didn't appreciate the gentleman working there insist that I didn't have an appointment. Otherwise I wouldn't have driven all the way from Vallejo and waited 30+ mins. Service is everything nowadays. I will probably find another groomer moving forward. read more

Grooming center: I recently took my English bulldog to get a nail trim and ear cleaning because he has allergies and gets buildup in his ears. The groomer (woman with dark hair and glasses) was very rude and condescending speaking to me as if I don't take care of my dog. He had just been to the vet and they said it was normal for his condition to have earwax buildup. She was rude and spoke slowly like I was stupid and didnt know what I was doing. read more

Friendly employees, the store is smaller than I expected. Their aquariums seem to be well kept.

I schedule out my dogs appointments months in advance because the salon is booked out quite a bit. So, she had an appointment today March 18, 2023 at 9:00. My boyfriend drops her off at 8:50 and was given the time frame 2-3 hours. As the 3rd hour approaches he calls and was told it'll be another hour. Something told me to walk in. I walked into the store and I didn't see her on any of the tables but other dogs were being groomed. I walked in and spoke to "Mari". She said that she was bathed but she hasn't started on her haircut. I requested that I will take my dog because she's been here for 3 hours which is over the time that they told me. She then goes on to tell me that it was 3-4 And I said no you told My boyfriend 2-3 hours. (which it's always under 3 hours). She told me that there was going to be a $15 free for express wash. I just nodded my head I was done listening to her. She gave me the invoice and I went to the register. I spoke to the lady at the register and requested a manager. She asked what happened? I explained the situation to her and she said that she would take care of it and folded the paper up. The excuse for this is because they are short 1 groomer. I'm a totally understanding person and I would've just taken my dog and rebook for a later date like they did last time. Unfortunately, she was left in a kennel for a very long time when I could've just rescheduled! AND this is the second time this happened at the same location just with a different groomer. The only reason why I went back was because the manager offered her a free groom last year and Noe is an amazing groomer. I will not be coming back to this place ever again. Lack of communication on their part... Twice. Go somewhere else. read more

Always do a great job when grooming/bathing my border collie/lab mix. He's not the easiest to handle either, because he gets very excited around new people and other dogs. They don't always have grooming available though I've noticed. They may be short on staff. Either way, my dog always comes home smelling and looking good. read more

PetSmart - Pet Training Near Me - Fairfield, California

Last week, I booked a grooming appointment, nail trim & teeth cleaning, for Shadow (poodle mix). The person who took the call clearly communicated back to me the services so that I knew we were on the same page. When I arrived and dropped off Shadow, I reiterated what services I had requested and the Groomer (Aileen) acknowledged the request. I immediately paid for the service and was told to return in about 3 hours to pick him up. Upon returning to pick up Shadow, one of my sons asked if they had trimmed his nails. Aileen said that she had forgotten and brought the dog back to her table to perform a quick nail trim. As we were walking out, my son again asked if they had cleaned his teeth. Again, she said she forgot and went back to her station and grabbed a dog tooth brush and some green paste. Aileen took all but about 30 seconds to brush his teeth in the reception area. Seriously, I could have done that for $11! Slightly frustrated, we left and went home. That night, my wife had a chance to look over the job Aileen did. She noticed Shadow still had long hair around his paws and that the length wasn't consistent as we had expected. There were also several nails that had not been trimmed. Certainly not worth the $59 in our opinion. The following day I called and spoke with the Grooming Department Manager (Teasa) and advised her I was bringing Shadow back to fix the issues. When I arrived, the second time, I was greeted by Aileen and she asked if I wanted to have her or someone else complete the grooming job. I reluctantly said she could finish it up. While waiting in the reception area, I heard Shadow yelp several times and she even made the comment that he was a bit friskier today. I made sure she trimmed his nails and brushed his teeth thoroughly this time. About 10 minutes later Shadow was ready to leave. Let it be known that I'm not here to smear Teasa, or her Grooming Department. I'm truly unhappy and dissatisfied with the job that Aileen did and the fact that I've had to make two trips to this location to fix what should have been done right the first time. For this reason, I'm no longer going to patronize PetSmart in Fairfield. read more

PetSmart - Pet Training Near Me - Fairfield, California

I have a 4 year old Labradoodle, Daisy, and 2 Shih tzu's, Lola 10 and Oreo 11 years old. Daisy is afraid of anyone who is not my daughter, my husband and I. She is even afraid of my 2 sons, who adore her. We adopted her 7 months ago. But Daisy is actually excited to go to Petsmart grooming in Fairfield. When we get there, she cannot wait to get inside and doesn't even look back to say goodbye to us. Evelyn is our groomer and she is the sweetest and the greatest. I can tell all our dogs love her. Oreo and Lola have always hated grooming day, but since we started going there, they never cry when we leave. The grooming is always nice. I no longer need to fix anything. I highly recommend this salon and all the girls there are super nice!!! The store is also very nice and you are always welcomed by someone as soon as you walk in. Never fails! read more

PetSmart - Pet Training Near Me - Fairfield, California

Grooming: our favorite groomer left and we had been going here for 4 years, so we decided to try going to Liz. WE WILL NOT RETURN. The top of my dogs hair looked choppy and we paid extra for nail grinding bc their nails were super long (main reason why we book grooming) and Liz had just cut their nails and FAILED to mention she did not grind them prior to us paying. She then told my husband after he paid that she "owed him a nail grind and to come back this week for it". She only cut a few of one of my dogs nails too, not even a complete job. She did not shave their paw pads and their cuts looked choppy on their head. Worst grooming my dogs have had read more

I run a local pet rescue and worked with 2 particular managers (Kristeena and Jacque) at another location, they were so wonderful to work with that I followed them to the Fairfield location. Kristeena is so enthusiastic about her job and knows the pet community well. She is always there to lend a hand when there is a need. *i think she gets more excited about adoptions that I do lol* Jacque is always looking out to help the local rescues with donations. This store is a pleasure to work with! read more

VERY VERY BAD EXERIENCE! I would never expect such a thing like this but this LISA employee/ trainer there is the reason we are not coming back ever! She is mean, and has offended my mother physically, I dont think i would ever recommend this trainer or this place to anyone. I cannot believe how she treated my mother with full on disrespect every session. I dont know how you could ever ignore such complaints about this since ive been seeing history here. This is not the kind of service we are hoping for. She has been horrible every entire sessions. This is not something that we are going to let it slide easily. read more

Very bad management there. Lee had horrible attitude to me. I was hurt because my fishes died, went there to buy another fish but she was extremely rude instead helping me she told me to leave because they didn't want to sell me another fish. read more

I adopted a cat today at Pet Smart! Laura helped me pick out cat supplies and introduced me to my lovebug! Monica helped me out with coupons and saved me $103! THEN the store manager, Josh followed me home to deliver a huge cat castle scratching post that wouldn't fit in my car! What great service! I am thrilled!!! read more

PetSmart - Pet Training Near Me - Fairfield, California

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Lisa, the Petsmart trainer here is awesome. With her training and guidance, she's helped us integrate our rescue puppy into a family with young children. After enrolling in the beginning training course, we were on the verge of giving away a 5-month old recently rescued from the shelter after conflict with our 2 young children. Lisa convinced us to keep with it, and with her coaching and advice we've successfully made Cocoa part of our family. read more

I feel really bad leaving this review because it's only for one person, the manager Teasa. Everyone else in the salon has always been really nice! But Teasa is horrible. I'll try to keep this short. My girlfriend and I have been bringing her dog in there for a while for her nails, because Monica is wonderful. However, since we've been coming in, starting around June, we've been really uncomfortable with their new manager. On two separate occasions we saw Teasa bullying her coworkers, especially this one girl in the middle of the salon (Kiara?). Kiara asked Teasa for help one time and Teasa laughed at her, and another time, Teasa just snapped at Kiara about something else really condescendingly and loudly in front of all of us. She does this to another girl who works beside Kiara, but we didn't catch her name. Also three different times, Teasa has been extremely rude to customers, and has called them idiots when they leave. The last time we were in, these two women were told that their dogs weren't allowed back after being there for years. Teasa was SO RUDE to them, and this other manager came in from the store to talk to the two women (maybe the store's manager?). After that, the women were leaving, and Teasa made ANOTHER rude remark as they were leaving, and it sparked another huge argument all over again. All for nothing! Keep in mind that my girlfriend and I were there, and maybe two other people. I don't know why we've had to see Teasa every time we come in, but she's always talking down to an employee, being rude to customers, or getting bit by her dog. This is a little crazy but I googled "Teasa groomer" because we heard her mention she had her own shop I guess. I found Little Shop of Hair on Yelp and oh my GOD the 1 star reviews. Another person pointed out that Teasa was rude to her employees over there too, and she harasses all of the one star comments by threatening to sue them and calling them names (she calls someone a 'd*ck,' and calls another woman an alcoholic'. PLEASE look over at that page before taking your dog to her. https://www.yelp.com/biz/little-shop-of-hair-pet-grooming-vacaville Overall it's really sad, because our little guy is a little bit nuts but he's perfectly still and calm when Monica is with him. My girlfriend and I decided to take our dog to the Vacaville location because it's too uncomfortable to be in that salon. I work retail too, and I don't know why they're keeping someone like her in charge when her history and abuse is extremely easy to google. It just makes me sad. read more

A year later and we still take our Pomsky Diesel to Evelyn on a regular basis. He was able to go from nail clippers to grinders with the help and hard work from Evelyn. She always makes sure to use the furminator to reduce his shedding, which is a major help for the cleanliness of our home. So thankful that we continue to receive the best service! read more

PetSmart - Pet Training Near Me - Fairfield, California

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I've spent hundreds of dollars in here since I've had my dog actually it may be even close to a thousand by now and the way I was treated in here is ridiculous my dog's birthday was in October he received many gifts due to my hectic work schedule and it being holiday time a few returns became lost until I found them and wanted to go in and do some exchanges and some returns I was treated as if I was a criminal and I will never shop at PetSmart in Fairfield again due to the fact if they check my record there I spend a lot of money there and to be treated like that over an item I didn't have a f****** receipt for that was purchase months ago that was ridiculous everybody is not a criminal and I'm so tired of being stereotyped read more

Danny is the best!!!!! Our fur baby is not the easiest to handle when he's getting his nails done, especially since he's about 90 lbs. of pup. I've never had an actual bad experience at PetSmart grooming but I was highly impressed with how Danny handled the meet and greet. Our dog is mainly around women and is shy/apprehensive around men and will just hide behind my partner and I. Danny, however, sat on the ground and just let Kai warm up to him before pulling him to the back. It was the absolute best meet and greet I've ever observed where I felt comfortable leaving. Especially for big dogs, I highly recommend Danny read more

I go to Petco which is right next to in and out. I usually complain about them taking too long but I never will again. My dog got groomed today by Evelyn at the Fairfield PetSmart and the haircut was nice, paws looked good and then I was scratching her back and it felt like dirt was falling off of her..... because there was!! She was not bathed and I paid almost 70 dollars!!!! Teeth were not brushed which I also paid for. Its a hit or miss with this place but I feel cheated, and still have to give my dog a bath. They are cool but I do not like being played so I will not be returning. read more

I'm making this review for the 7 week training here at PetSmart. I can finally write this review since we just finished the training last Friday. Before enrolling my dog, I remember reading some reviews on yelp about how Lisa (the trainer) was very rude, but decided to still have my 1 year old dog train here since some people also said she was a very good trainer. The cashier at PetSmart enrolled my dog as an exception in the "puppy" class since he is a small 15lbs dog. The very first day of training, she checked to make sure we had our vaccinations and then started the training. Lisa immediately started to judge how some of our group's puppies were shy and did not want to take the treats from her hand. Then she proceeded to rant about how us as owners should have enrolled our dogs at a younger age since I guess younger dogs are more prone to being open to new people. She kept going on an on about how some of our groups dogs "should have been enrolled at 3 months" instead of 5 months (even though the description of the beginner's puppy class says the puppies can be from 10 weeks to 6 months old). How are FIRST time dog owners supposed to know that our dogs were supposed to be enrolled earlier especially when most of us listen to our vets on when to enroll? Also at the very first training, she also managed to point out that 5/6 of the dogs in our group were all overweight and we should not be feeding them treats, which was contradicting because we trained them specifically with a lot of treats in the training. Over the next few weeks, Lisa got significantly more rude. She was overly impatient and had an extreme attitude to a BEGINNER'S puppy class. I believe on the 3rd week, I asked her if there was any way to get my dog to stop biting on my hands to ask for scratching and she said in a rude way that it is "normal and he just likes the way it feels" which honestly didn't solve anything. I could not attend week 5 with my boyfriend, but according to him, Lisa started yelling at everyone for not training their dogs at home correctly. I understand her frustration, but as a "professional" trainer, you should not be yelling at anyone who is paying for your services. After hearing that, I didn't end up going to the last 2 sessions since I did not want to deal with her attitude. My boyfriend attended them instead. She claims to be an expert, but contradicts most of the things she says. Needless to say, I will not be enrolling my dog in the intermediate class here with Lisa after our very negative experience. read more

I went in here yesterday and boy was I disappointed. As far as the facility itself, it looked very organized and very clean. The animals looked well taken care of but, I felt bad that the cats were in such small/tight areas. I learned you can adopt these but not because someone helped me and checked on me to see if I needed anything. Not once did anyone even see if I needed help or greet me. As I was walking out, the same lady I seen at the door who didn't greet me, greeted someone else. Ummm...ok. They need to be more welcoming. Whether I'm here to shop or just look around. Clearly, I wasn't the only one here with a kid to look around. I get it might get frustrating but guess what, who knows, maybe I would have walked out with a new pet and spent money..... if someone cared to give me the time of day! read more

PetSmart - Pet Training Near Me - Fairfield, California

PetSmart is my favorite pet store to go to because of the people- I've never been in ANY store in recent years that has such friendly and knowledgeable employees. I highly recommend the puppy training classes- I adopted a stray puppy about 2 months ago and I own all cats, so I really had no idea what I was doing. I signed up for the 6 week puppy beginner class with Lisa as my trainer and it has been a wonderful experience! Lisa was very patient and just works magic with the dogs. I especially love how she is never in a hurry - she will answer all of your questions and actually stay and help you until you feel confident to proceed. Our puppy class is about to end and I'm ready to do the next step for our puppy- Thank you Lisa!! read more

I love Ms. Lisa and her training classes! She is amazing- a dog whisperer! We are currently in her 6 week puppy training and she is so patient and knowledgeable. She's always eager to share her experience and knowledge with you. Stitch loves her too. We look forward to our next set of training classes! Thank you Ms. Lisa and PetSmart for loving our dog and providing such quality service! read more

PetSmart - "Look" - Pet Training Near Me - Fairfield, California

Took my golden doodle puppy there for his summer cut and they did an amazing job! I showed them a picture from online as to how I wanted him to be cut and they did exactly what I wanted! Price was way cheaper than a Cordelia place I'd taken him... read more

Brought my puppy in for a bath today. I have an extremely high energy STRONG pit bull who thinks everyone is there to play with him. Danny was nothing but smiles even covered in water when I picked my dog up. I had walked by earlier and I swear I saw him kiss my dog on the head before he noticed me walking by. I must say- aside from my dog getting a decent bath- I loved seeing someone who doesn't know my dog, loving my dog. Will definitely be back. read more

PetSmart - Danny and my puppy - Pet Training Near Me - Fairfield, California

Was in need of an arsenal of sprays for housebroken training . Their shelves were well stocked to my surprise. Took us awhile to pick from all the choices. My indecisiveness self took more than a few minutes to ultimately decide. Oustanding selection. You can't go wrong. read more

I left without service. The groomer was unprofessional and rude. I hope they treat the pets better than they treat the owners.

We love the grooming salon at this PetSmart location. Our maltipoo's groomer is Marina. She is kind, attentive and is very gentle with our furry girl. She reviews everything beforehand and does a wonderful job. We used to go to the Vacaville location when we first moved to Vacaville but weren't very pleased with their service. Glad to find a dog grooming salon we love, even if the distance is a little further.. read more

Just finished getting home from a quick run to PetSmart. I barely got there 5 mins before they closed. I rushed to the doors so I could just run in and get my puppy's food before they closed at 9pm. As I get to the doors, they're already locked. I tapped on the door and a employee opens the door just about an inch. Enough just to hear what I had to say. I told her I just needed to get my puppy her food. I knew which one she needed and would be in and out. She "apologized" saying the manger of the store had already taken our their last cash register. WILL NOT RETURN. Even though it's closer to me, a PETCO person from now on. read more

I was just informed that our dog trainer, Lisa no longer works at Pet Smart which very unfortunate. She was an awesome trainer! Luckily, I found her on Facebook -Lisa Marsnik https://m.facebook.com/lisa.marsnik?tsid=0.1351712746926076&source=result read more

Clean store, good products, and nice staff. A HUGE change from the one years ago on Pennsylvania Street, in which one would get proselytized immediately upon entering by a "staff member" who would rant and rave about the evils of puppy farms, and go on and on about genetic defects and all. Great, except this female was about 5'5', weighed about 250 pounds, wore super-thick coke bottle lenses, and had so many freckles that you could play connect-the-dots for a decade and still have some combination left undone. Anyhow, the staff here is not like that. Always courteous. That is excellent and shows good store policy. read more

Monica was very helpful and knowledgeable. We've raised chihuahuas for 30 years. After having to put down our 19 year old Chi, we decided to switch gears and adopted a German shepherd. Knowing very little about them, Monica was very reassuring and helped us with everything we needed to make the transition. Our new puppy is now healthy and happy Petsmart is our Only pet store Thank you Monica read more

I started taking my dog Kimi there for grooming after I moved into the area. Evelyn and Nicolas are so great with Kimi. I really appreciate them. Kimi was abused in the past before I got her, so they take extra good care of her. The staff for the rest of the store is great too. I'm going to keep going back. read more

Today was our first time having our Cocker Spaniels groomed at Pet Smart!! Wow. What a fantastic job by Evelyn! If you are familiar with the breed, then you know how challenging a groom can be. Their hair is fine, and they show clipper marks so easily. Not today! Evelyn did everything we asked, and did a fabulous job! We have found the perfect groomer! Thank you so much! read more

PetSmart - Pet Training Near Me - Fairfield, California