Worse place ever sold me a truck last year and try to trade it in and they acted like they didn't sell me the truck cuz of how much I owe on it dude said (we're you buy it ) right here with you guys all he said was oh I'm so sorry read more

I don't like to give 1-star reviews but certain ghastly experiences are worth being accounted for - in this case, Pierre Money Mart, which sounds cheap and low-budget anyway. I was in the market for a new car and I have credit **issues** to put it lightly. I initially was on the Pierre Ford lot where a 2009 Hyundai Accent caught my eye. After being refused by several banks, I was escorted over to Pierre Money Mart. While waiting in the lobby, some slimy-looking guy with slicked back hair & a faux leather jacket (embodying the used car salesman stereotype) comes out and I think, "Please don't help me, please don't help me, please don't help -" Lo and behold, he calls my name. DAMN IT. Walking into his office was like walking into a time machine to an era I want to escape the hell out of. The smell was stale and slightly moldy. The phone rings and he takes a call AFTER I have gone into the office and sat in front of him. He is on the phone for a good 5 minutes with me sitting across from his desk! In those 5+ minutes, my anxiety is kicking in and I feel like this is not the best idea. After he gets off the phone, he enters my information in his computer and makes some small talk. As his dirty fingernails are typing away on the keyboard, my anxiety is in full overdrive. My gut is telling me, "THIS IS NOT A GOOD IDEA. GET THE F*CK OUT OF HERE." Greaseball leaves the office for a few minutes and when he comes back, I tell him I'm no longer interested despite them actually finding a bank that approved me. Disappointed, he gives me his card and maintains that it'll only take a "few minutes". As I was walking down the ramp to leave the place, some very metro guy in a bright magenta vest & perfectly groomed eyebrows (good job, dude!) literally chased after me and tried to convince me to the buy the little Hyundai I showed interest in. It was $13K. He is RELENTLESS at trying to get me to buy the car. I'm in the process of rebuilding my credit and purchasing a car from this place would definitely wreck what I am trying to repair. The next morning, I receive a text from the greasy, slicked-back hair dude asking me to come back and potentially drive off the lot with a NEW Mitsubishi! H-E-L-L N-O. This was over a week ago and I have received 2 phone calls from this dealership trying to get me to come back in and get gypped. After reading the reviews on here, I am glad I walked away. If I'd driven off the lot with a "new" car, it would have been a very poor decision and I would have regretted doing business with thirsty vultures. STAY AWAY. read more

---UPDATE---- 4 days after my email, Frank replied and said I should call the GM, Curt. I called Curt and after doing some research, he called me back. He said he would write me a check for the difference (more than $600) and he did just that. I've updated my review to 3 stars, which means A-OK. Curt was fair and cared that I left satisfied. --ORIGINAL REVIEW-- What a strange experience. First off, don't trust what is on their website. They admit it's not very up to date. If you are like me, you were researching a particular car and came in for that car. They don't seem to know what's on the lot, nor do they care that you get the car you came in for. I came in for a Prius with 50k miles that was on the site. The first hour was spent on paperwork, I wandered out to look at the car on my own while they were doing their thing. When the car is turned off, you can't see the mileage. Anyway, while I was negotiating, I mentioned the price of the car was around $14,000 and what I expected my payments to be. They ended up dropping the price and charged me $13,600 for the car, which at the time I thought was fair. Almost 2 hours later, they took me on a test drive. It wasn't until then that I noticed this car had 94k miles on it. When I asked about the other car that I wanted, they just kind of shrugged it off. When I was talking to the finance guy, he mentioned they offered gap insurance and bumper to bumper coverage and that someone would be telling me about it. No one explained anything, they simply added both to my contract. I was probably going to get both of them regardless, but was surprised to see they just added it and printed all those big, long contracts without even asking me. Annoying. Granted, I shouldn't have felt obligated to sign any papers, but after 5 hours and no lunch, I just wanted out of there. When I finally got home, I checked the website and found the car I just bought for $12,999. I feel like they pulled a bait and switch on me. First thing Monday morning, I emailed the sales person (Frank) who originally emailed and called me and showed him the ad on the website, asking him why I paid $600 more than the listed price. I told Frank that I was ready to write my review on Yelp and was giving them an opportunity to respond and try and make this right. read more

I went to Pierre Money Mart as someone who had recently filed Bankruptcy. I knew that my chances of getting into a new car were slim, but I had received paperwork from them - promising that they could get me into a new car. The dealership had an entire lot full of base model Mitsubishi's - plus a ton of used cars. Nothing I was interested in. I got the paperwork started to see what I could even qualify for - and the loan guy was able to find me a new Chevy identical to the car I had (which was older and had over 100k miles on it). When the Salesmen finally brings me the paperwork, he says the price will be $19,600 - I tell him that the $19,600 price is ridiculous as the car is a base model Chevy Sonic - worth $14,500 - which I knew because I owned the exact same car. He assures me that there is no way that the bank would allow him to charge me that much more than the car is worth, and tells me that the $19,600 includes the tax, title, licensing, gap, and the fee that they have to pay the bank to accept someone who'd file Bankruptcy. When it comes time to sign the paperwork, the $19,600 didn't include any of that - other than the fee they have to pay the bank (One guy told me it was $800, the Salesmen told me it was $1100-$1500). I had expected to pay a high interest rate, and I knew my options were going to be limited when it came to purchasing a new vehicle - so I went ahead and did it. Now that I'm removed from the situation and I have an almost $500 car payment, I am a little disappointed that I not only settled so quickly - but that a company can get away with charging someone an extra $4,000 for a car, simply because they have low/bad credit. I wouldn't do business with them in the future, but if you're in dire need and you've got bad credit - this will work out. Just be aware of the value of the car you're buying. read more

Bought a vehicle from them on 05/13/2022. When I test drove the vehicle, the check engine light came on and I heard a light ticking noise. I let my sales person Janell know and she brushed it off to "oh it is probably the gas cap". I asked that the check engine light be checked out prior to me picking up my vehicle the next day. When I came back to get my vehicle on 05/14-She stated the check engine light was cleared 30 min after I had left. She said it was the gas cap (there is no way because it is a capless tank!). I never received a car fax showing any history of the vehicle. May 31st, I received a letter stating that I needed to come back in and sign the terms and conditions of the contract (which I never did go in) and I thought that was odd. What was also odd is that peter told me to trade it in after 6 months which leads me to believe they knew this vehicles want going to last a year!!!! 45 days after the vehicle purchase, the transmission went out in which they did pay for and I ended up paying for radiator that was also bad. Since the vehicle purchase I have had to replace all four tires, my power steering reservoir was completely empty, and had to fill that, my brake fluid was also low-had to fill that, my vehicle was sold to me completely out of alignment in which i paid for that, brakes had to completely be replaced front to back including rotors, I thermostat replaced (they knew this was an issue as they replaced it with an aftermarket part that failed 3 months later). 02/21/2023-I took my vehicle in for a check engine light, routine maintance, a tune up to learn that the tune up could no be completed because of the engine. When I asked why, they informed me that the check engine light and ticking noise I was hearing is the lifters and cam shaft that had fail. they said 5 lifters have low compression and that the engine needs to be replaced. I cried because I am a single mom and I have had the vehicle a little over 9 months. it has been nothing but issues. He stated that the check engine light definitely was on before because the lifters dont fail like that in in 9 months. issue was definitely there prior to purchase and Janell LIED to me just to get the sale. I have reported them to BBB, ATG and I reported them to FCPB because my car was 22K and they knew this was a LEMON! I want an exchange or they need to buy it back. My credit has gone down because they ran it 12 times and I am upside down in my loan which means I cant go anywhere to get a different car. I would encourage all that have been CHEATED by this company to report them to the BBB and ATG!!!! read more

I bought a truck from the a few years ago. Decent experience except they jacked the price up on me at the end. A few years later I'm looking for a new car and I contacted them about a car they had on their website. Unfortunately they don't have the prices listed so I couldn't tell how much they want for it. Their guy hammer sent me a text and an email with some details. Then he ran my credit, which I found out about because I have credit monitoring turned on. I stopped dealing with them and went to evergreen ford and bought a new car from them. Having not learned my lesson I guess I contacted them a few months later looking for a fairly inexpensive truck. My ask, since you don't have prices on your website please send me info on a few vehicles that fit my criteria. They never did and instead sent me a link to the site. Is it too much to ask a car salesman to identify the car that he would like to sell me? read more

Mohammed and Katie went to the 'car salesperson' school from hell.. They are negative energy for a dealership I would say .. They are either overworked, or do not give a darn about people in general. I am in sales, and expected them to be at least medium helpful .. One star rating..! I went to another dealership, and purchased a beautiful Lexus SUV, and paid cash.. The other dealership wasn't that great either, but got a steal..Maybe you have to purchase brand new to get good customer service.. I will save my money for 'New' next time.. Nothing personal , I sure they are nice people outside of Pierre Money Mart car sales! read more

I was really impressed by Eric Elliott over there! What a great guy and when I bought my car he provided me the best service imaginable! Eric made the experience awesome when I bought my car from him!!! Thanks Eric for setting the standard in customer service and care! We had a really good conversation also about old hot rods! Johnny read more

Traveled 180 miles after confirming with Peter that my friend had a pre-approval. Two days prior, my friend confirmed that they understood I would only be available for an hour and a half and wanted to confirm as I didn't want to waste a long commute to get nowhere. Upon arriving, we were passed onto another sales rep, a woman named Jenell. Given I wasn't expected to be passed onto someone else, I expressed to her my friends requirements that the vehicle needed to be all wheel drive and reliable. After several attempts for her to simply show me the vehicles he'd be approved for, I never got a clear answer from her. I then attempted to ask her a price of a vehicle. She said she didn't know and that the bank decides this. WAIT - a car dealership who specializes in buying and selling vehicles however, her less than adequate answer that the "bank decides"...well I know better than that. I then expressed I would put a down payment on the loan and suddenly she stated she was looking at putting him into a brand new car. Wait...did she ask me if he wanted that or even share any price point or payment details? Nope - left that out. Then, it became how she was going to get him financed on a 2012 Acura with high miles. Huh? I then stepped in and explained that he wasn't going to pay a high payment for a nearly 10 year old car to breakdown. She then responded with: "I guess this isn't going to work out. It's not like he has good credit." Wait...what the hell just hit me in the face? She then said: "I don't want to waste my entire day on this deal." I then realized how she felt and instead of her doing her job and listening to her customers requests, I was an inconvenience to her. Had she just given me the options of vehicles my friend could potentially qualify for, when I had asked from the start, just maybe she'd have a satisfied customer. I then gave them five more minutes and she said: "sorry, we just can't help you." So, remember the hour and a half I expressed days prior and today? Well, I spent 2.5 hours and got answers that might work for some uneducated, willing to get taken by a sales person, kind of lady...but little did she know, I would be sure to express this horrible, waste of time experience, for others who may feel they are in the same situation as my friend. And to top it off, only 2 of their employees wore a mask and the remaining 5+ walked freely WITHOUT MASKS! No hand sanitizer and no clean pens. And for the owners of this dealership, I am aware that businesses get fined for not following the state's mandate, you may want to change how you operate safely during these times. And while your at it, let Jenell know she should vap outside the building and not at her desk for customers to see. Another observation during my 2.5 hour experience: Jenell and Peter seem to have the most sales on the sales board at the managers desk, which was surprising to me given my poor experience. Maybe those customers weren't willing to speak up about their experience. Well, I am speaking up for my friend, my experience and those who may not have been willing to rate their experience. I even stopped by on my way out to tell Peter how deceiving and disappointing this visit and experience was. He told me he'd call my friend after he spoke to his manager. Guess what, no call. So instead I went to my new friends at North Bend Chevrolet - financed within 1.5 hours and same down payment on a 2017 vehicle with 50k miles. Go see Chris or call him at 425.888.0781. What a difference in commitment to satisfaction and professionalism! Pierre Money Mart of Lake City Way - I truly hope you can make the improvements to your establishment to serve your customers and not just hand them what they are not asking for. read more

Its NOT WORTH IT! This place is terrible! Sold me a car after 2 months engine blew due to worn timing belt! No warrant as is so when I called they told me to xxxx off in so many words. Paid 2000+ that should've gone towards my payments to credit acceptance, for a new engine! They installed a gps tracker that ruined my electrical; no dash lights, radio, or headlights. They are scam artists and once they get their money from credit acceptance they dont give a xxxx about you until u miss a payment, even if u call ahead of time. They will cut your car off and tow it away in the middle of the night! DO NOT FINANCE THROUGH PIERRE FORD/MONEY MART. YOU WILL REGRET IT!! read more

Applied online, received a text and a few calls. Rep I spoke with knew nothing about finance and was obviously a used car salesman who had the single goal of getting me to the dealership. He pretended to have received only half my application, and after gathering my info he couldn't tell me how much I was approved for, APR, etc, and couldn't until I came in. He even went as far as to say his banks would need to "interview" me via phone, but only from his office.. Felt amazingly dishonest and sleazily. read more

They had poor customer service. They tried to get us into a old rusted beat up jeep. They thought we would take it. While the guy was showing us the vehicle 4 other employees stood there with stupid big grins. Laughing at us. Probably because they thought we would buy the crappie car. Honestly they had us there all day. From like 10 am to 8 PM. I have never felt so disrespected. My fiance is a army vet. Nice to know how they treat people who served our country. read more

Bill Pierre Money Mart, has a false advertisement commercial. Your car credit is not guaranteed there. I went there in 2013, 2014 & 2015 and was turned down every single time. When I was turned down this year I decided to go to Toyota of Lake City and was approved for a 2015 Sion XB with no problem through Toyota Financial. Money Mart is full of crap, dont fall for the lies. read more

Unless you are serious about buying a car from them do not contact, they are ruthless sales hounds. I submitted an inquiry through a third party site about a car on their lot, not knowing what was in store. This was three weeks ago, and I've since found a car. But they WILL NOT STOP CALLING AND EMAILING. I've blocked three numbers, deleted countless emails, that are duplicates---so very helpful that you've learned how to copy and paste. Be wary, if they're this desperate for a potential sale I can't imagine what actually going to the lot and dealing with them direct would be: used car salesmen at their best. 6/26/2015 STILL CALLING read more

I thought I would apply for a loan online with Pierre Money Mart and got a quick reply within minutes stating that they have been trying to contact me and that I was at risk of losing my "approval". Then I received 15 emails in a row with different offers or threats of ruining my credit because I didn't come in. After that, I found out that they kept running my credit over and over and reducing my score. I called and told "Josh" that I wasn't interested in doing business with them because of their tactics and I wanted them to remove me from their database. Today, I received 6 spam emails with different names and one of a cell phone for the Credit Manager Tim Hammer Puller with the cell phone of 206-551-6462 . I sent a text message to him stating that I didn't want to be spammed any longer and his reply was "wrong number fool". I promptly sent a copy of the email with all of his numbers and name. His reply: "Text mw again n I will run ur credit 100 times tomorrow" (typos are his). I promptly called the dealership and asked to talk to Mr. Puller and they hung up on me. I called again and told the guy to take me out of the system. I WILL NOT RECOMMEND ANYONE TO THIS PLACE.... They practice illegal tactics by running credit without authorization. read more

This place is awesome, I needed a newer truck. So I called Pierre money mart, Bill Ploeger was outstanding. Told him what we wanted in a truck, he told use to come by, we did he had the perfect truck for me and then some. Between an hour and a half, to two hours I was on the road with my new truck. Thank you Bill and the team that help with the beautiful truck. read more

Pierre Money Mart - 2012 F150 lariat Ecoboost - Car Dealers Near Me - Seattle, Washington

I am a medical cannabis dispensary owner. I called this place to see if they could help me with vehicle. Because of the industry I am in there are issues with reporting income because cannabis is still illegal on the federal level. When I talked to the sales person he was very rude to me and I returned the favor he then called and left a treating message on my cell phone. You can find it at this you tube link. https://www.youtube.com/watch?v=dG4McMYId-o read more

After several years of multiple surgeries and health issues in the family our credit is not in the best shape. We went into one dealership and were treated so poorly I was close to tears when we left. So we tried Pierre. At the time our other car was down and we didn't have a way to get into the office. They offered to pay for a taxi (about $150) to get us there, we didn't need it in the end, but it was a wonderful offer. We worked with Bill Ploeger. He was outstanding. He explained everything to us step by step, helped us to see how we can improve our credit, found us a vehicle that would work for our budget, and managed to get our down payment deferred until we could manage it. One of our biggest issues was finding a car that we could afford that my mom (who has some painful health issues) can get in and out of easily. He accomplished that. My five year old daughter was with us and his patience was without end with her wiggling and jabbering. I don't know how else to sing the praises of this man and Pierre Money Mart. The only problem we had wasn't really a problem at all. He called us apologizing after we left in our new car to say that he had forgotten to put the temporary tag in the back. We pulled off and spent a few short minutes poking around getting to know our new car while he drove the tags right to us. Wonderful customer service, clean organized business, excellent product. We will be back in a year to replace our second car and then again any time we need a vehicle. THANK YOU BILL!!!!! read more

Got a truck from them. The whole experience was a hot mess. Hammer was supposed to help me. Well when I came in he said he'd be right with me, and left to pick up his kid without telling me. Then he told me to come in and he would help me get a car since the first one I bought from them wasn't going to work. And well I came in and that day he was home sick. Vino and Bobby were great and super helpful though. But last Saturday I got into a car wreck in the truck. The breaks wouldn't work, and I wrecked into a barrier. I feel like I got sold a lemon. They told me I wouldn't be able to get a new car for awhile. Left Kia Friday with a 2017 car! read more

As someone with bad credit, its common to not be treated well or taken seriously when trying to make a large purchase. And the person who called us back to fill out an application made me feel that this was going to be another one of those experiences. Talking way too fast, very short answers, no enthusiasm or personality. And although the initial phone meeting wasn't great, we decided to give it a shot anyway, to see if this was an option for us. We were not too impressed, when while riding the bus from Columbia City to Lake City, we called to say we were going to be a little late and were told that the person we had an appointment with (the man on the phone) called in sick. We never received a phone call to notify us of this or that our appointment was changed to meet with someone new or anything. When we arrived, we were introduced to a new salesperson, Jack, who was kind and had great customer service. We were treated fairly and talked to like human beings! We were shown a reasonable car for a reasonable price. The car we ended up purchasing was new to the lot and needed to be inspected and cleaned, but we were given a loaner car to drive home and keep until the new-to-us car was completed. -1 star for the phone contact and it took a little longer than originally quoted to get the car we purchased. +4 for a good car at a fair price and a good guy salesman! read more

They waste your time telling you you're approved over the phone, blow you up trying to get you in, make you sit for hours, THEN hit you with a "nope". I had sent them all my info before hand and had asked them not to have me come in if I'm not approved. read more

Non stop texts and phone calls. Was thinking about getting a car, but not now. I don't trust car salesmen anyway, and they just enforced the stereotype. read more

I think the biggest mistake I've made in my life was coming to this place. First off, i know car dealers are shady and I will admit I should have had more knowledge or brought someone with me who did but that doesn't excuse to the degree of which I was screwed over. It's a long story but I was lied to, taken advantage of, and for the last year I've been struggling because I got suckered into a car I can't afford and I absolutely hate. When I went to them with my problem, rather than make an attempt to talk about it, they tried to sell me another car. read more

going in for my first car and got financing right away. it took a little time but I got into a truck that I wanted. everyone was super nice and worked hard to get me into a car. super happy. read more

Redemption. I had an awful experience at the other location on Lake City and Peter B. Calls me to see if he could earn my trust and business. I told him what I wanted, my price range , and payment. He listened , he was honest, he did not pressure me nor did he disappoint me. Which I found that to be respectable. The honesty was everything as my credit needs work. Peter found a car that I actually liked the payment was a bit more but absolutely doable. I wasn't at this dealership for hours he got me in and out in no time. I felt confident in my purchase and I love my new car. Peter definitely earned my trust and my business. read more

If I could give zero stars I would. Don't believe the commercial or ad you see on TV it's a big BS!! I went there last year trying to get a car they couldn't help me with my bad credit and 2 grand down. read more

I was able to purchase an amazing vehicle, for my wife, thanks to Jenell Dewolf. She was great, helping me through the whole process, It was the best experience I've had at a car dealership, great customer service, very positive attitude. When I got there, She introduce me to Joe Morgan, and he helped everything go seamless, he was great, also, great attitude, kept it real, and worked with me on what I wanted to do for my vehicle. I recommend anyone looking to buying a vehicle to go see Jenell and Joe, they made the whole experience of trying to get a new vehicle so easy. Thanks guys!!! read more

Employees don't know there own schedules here. Annoying. I specifically asked what time someone is gonna be there. They say XYZ time. I call at XYZ time and oh yeah they are off that day. ANNOYING!!!! Also they like u to buy what they want to sell you. They pressure for a co-signee after I say NO so many times. I am not buying here cause the communication is so stupid and they don't tell you when they will be in and if the employees say they will work at a certain time they don't actually. Confusing for customers. Tired of explaining my situation to multiple people and starting over every time. read more

Went to this place even asked to make sure i was good to get a vehicle they were just like come in come in yes (James) i will never do used car lots again they are fake and deceptive came from federal way then bam on the damn bus to lake city with guarentee id be ok even after previous credit check. Theyre fake and lame and full of bs. Believe the reviews theyre bad dont do it!!! read more

Will never ever go back to this place.. my husband is a 1st time buyer and doesn't know much about cars, so I went to assist. Started off with a girl name Katie basically put us in a room gave a bunch papers telling us to fill it out. Then Mohammed came it, he was very arrogant and cocky from the start. Pushing me to be on the loan, I stated No, and he kept pushing. Well we filled out paperwork and NO ONE came back to check on us at all. We ended up walking the lot by ourselves, then because it was cold we walked back in and Mohammed finally decided to deal with us. In his office he started asking questions my husband didn't really know how to answer, so I intervene to assist my husband and asked why did he run a credit check before we settled on a car. He rolled his eyes and huffed, I then stopped him and said for him to not talk to me with an attitude because I am a woman and he then cocked his head and said "I'm not dealing with you, my husband said don't talk to my wife that way" and Mohammed got nasty and said If you don't wanna buy car then go get out "... Nasty Person ever! Disgusting Office! People are a sham!! Don't go here!!! Even if it's your last resort.. your better off taking the bus!! read more

Katie the salesperson kept pushing for a co-signer, when I said no I was blatantly shunned. Rude non helpful service. Pre-approved and "We finance anyone" is s lie. Buyer beware! read more

Had the best experience at this dealership, Brittney and Janelle helped us through every step of the way and we left with a car we were satisfied with at an affordable price! 10/10 recommended:) read more

Salesman straight out lied to me. I drove 3 hours round trip on his word. They talk a lot of sh** about carhop but have the same shoddy business practices read more

This was the second time I had gone to Pierre in a span of 3 months both times neither of the cars that I wanted to see where there. They give me the run-around telling me that I'm able to get into a car and then want to charge an extreme amount from monthly payment a ridiculous amount for a monthly payment. I already purchased a car from them before with no problem. Even though the way they pushed the loan through was a bit suspect. I believe what happens is they turn over different salespeople so often and sometimes they just get shiesty ones. The second time that I went I made an appointment drove down from Puyallup only to get there and the car I wanted to see is not there and the dealer that I made the appointment with didn't even show up! I will never purchase another car from them again I will never set foot in their dealership again ghetto and unprofessional... read more

They jerked me around especially telling the lie of being approved for 25k. I was ready to put a down payment but gave every excuse why I needed to put more and then said I need a co signer ....I was done never again. read more

It was great at first meeting Kurt Bush. My apt. was set for 11 but I arrived a bit early, around 8:30. So, he called Joe (the person I had the apt. with), who said he wasn't coming in because his schedule changed. Well, I at first thought it was a bit rude to not let me know because I really wanted to see him but I thought, you know, it's alright. It's not like there aren't any other car salesman out there. So, Carlos was the individual that was going to help me (I think that was his name). Anyway, casual man, drinking coke and eating sunflower seeds really helped him come down to my level of comfort, which I thought was great. The thing that Joe told me over the phone (I come far, by the way!), was that the inventory that this place had was 1,000 cars. The down payment I offered was fifteen hundred that month. Anyway, after all the paperwork, and all the credit checks (I'm at 622), Carlos comes back to me and says that I only qualified for two cars. Really, I thought to myself, out of 1,000? Unreal! So, I went along with it. First he brought towards a sexy 2010 Dodge Charger. The interior was great. Upon test driving it, I asked him how many miles per gallon does this go. His response? "I don't know, I'm just a loan officer," at which point I said no problem I'll check my Blackberry and Kelly Blue-book it. 13 miles per gallon! "Oh, you can easily get twenty on it, for sure," yeah, well...........ANYWAY! So, I'm waiting and waiting and waiting somemore. When test driving, he brought me to my second car that I qualified for. A 2005 Toyota Corolla. Great car! 11,000, a little high considering the mileage. So, he put together a rough draft of payments, interest, down payment, and I told him too much! It's now 2 in the afternoon. I was there 7 hours, not including commuting via the bus to get there from where I was coming from. The paperwork was, yes, very extensive, I would side with Troy on that (reviewer). Come to find out, my dad called a Toyota dealer who agreed to put me in a brand new Corolla for nothing down for 60 days and monthly payments of $290. Carlos quickly shook his head and said, "There's no way your dad could do that within thirty minutes." Well, sweetie, first of all, I wasn't waiting the fourth time for that short of time, I was waiting a lot longer and secondly(?), nobody EVER calls my father a liar. Period. I didn't talk to him about it because I didn't feel comfortable with that confrontation. Today, Joe Morgan calls me and said that I missed his appointment. What the hell is that about? Sir, you missed YOUR appointment with me. I actually made my appointment, you just didn't call to tell me you wouldn't be in, you just surprised me by not showing up. Horrible, waste of time, to be qualified for two cars and be badgered that way was just unethical, in my view. Won't be recommending this place, am happy with what I have now. read more

After 6 hours we saw 1 car! Let me share with you one of the worst customer service experiences I ever had. I combed the internet looking for a used Suburban or Denali. MoneyMart listed one of each. I called and spoke with a sales rep named Peter. He checked our credit and gave me an estimate on payments and structure so we set an appointment for 10 am on Saturday. We brought all our paperwork and filled out several forms when we arrived. They checked with some banks saying they were looking for the best rate. We sat in the back room waiting for them to get back to us. Peter kept dealing with other clients and still we sat there like idiots. After about 2 hours Peter passed us on to Tom saying he could help us better. He tried several times to get us to switch to the vehicles he wanted not what we wanted. Three hours in we still hadn't seen a car. It took almost 2 hours just to get our trade in appraised. Finally we looked at a vehicle but clearly within 2 minutes we knew it was not what we needed. We started getting nervous after a while since all of the other customers we saw were having one issue or another. One elderly man sat there for 4 hours until his agent told him to drive back to Federal Way and get his cosigner. It took 4 hours to figure that out? Another woman was returning a car she just bought because her mechanic had said it had several issues. Starting to get aggravated we pressed more on where are the vehicles we wanted to see and had confirmed were there. At almost 5 hours in we are told one of the vehicles is on loaner to another dealer but the Suburban is somewhere in the two block long lot they just have to find it. Now this might seem like a small thing but after five hours we are starving and still stuck here. Employee after employee comes back to the waiting room scarfing down food from some buffet they obviously had in another room. Nobody offered us a thing to eat or drink nor did they apologize except to stall us out trying to get us in some other vehicle. Tom has long since hidden and we are passed off to Joe. Who surprisingly is the least helpful of all. At hour six he comes over and says "You guys are going to hate me" He tells us that Suburban is actually in Everett and can we come back tomorrow. Enraged but holding it together I ask what the numbers are and he tells me that he hasn't crunched them yet! Needless to say we stormed out. These people do not care about you. They prey on people with credit issues and the uninformed. They do want to sell you what you want. They want to sell you what they want. If you see a car on their website you want they lie say it's there just to get you in to sell you something else. If you have bad credit or few options you still deserve better than these guys. Believe every negative review you read on here because this place is a joke. I know. I spent the whole day there. read more

So I filled out a pre qualification app for this place just for laughs. Less than 5 minutes later I get a call from Ernest. He asks me about my financial income and everything, the whole 9 yards. Then he sets me up with an appointment. Keep in mind that while talking to him on the phone I explained EVERYTHING to him. Part time, less than 1800 gross monthly, everything. So I go to Seattle from Tacoma, took about an hour to get there. I spent less time at that stupid dealership than it took me to drive there. Why? They asked me one question "can you get a cosigner?" Which I said no to all 20 times they asked. I can't rant all day about this but my point is that they completely wasted my time on something that could have been sorted out over the phone. I'd completely avoid this place unless you love haggling around over a single question. Horrible customer service. read more

Curt is extremely knowledgeable and friendly, helped me find the car I wanted and better yet, at the price I wanted! The staff at Pierre was super friendly and know their cars! Thanks do much Curt! Your truely the man! read more

This place is a scam. They had us drive up there to fill out paperwork twice after the initial paperwork had been signed. The first time because they gave false information for me as the cosigner and the finance company needed my real info. The second time they said if my brother put another 500 down they could lower the payments for him. The engine blew right after signing the third set of papers. I called to see what we could do to fix it. They didn't get back to me for over a month and then said it wasn't their problem. When I brought up the paperwork they said they didn't have a record of us signing paperwork three times and there was nothing they could do. They finally responded to my Google review over a year later saying they would get in contact with me or I could call them. I tried calling them and still have not heard back. read more