Issac provided excellent service with the hydro jetting and camera inspection. Will use again in future if the need arises.

Before meeting Isaac of Platinum Rooter and Plumbing, I had 2 other plumbers come out and attempt to unclog my utility drain with a snake. They both charged me and were unsuccessful. I was coming to terms with a very costly repair when I met Isaac. He was able to come up with a creative solution to diagnose and troubleshoot my clog without needing to replace pipes under the house - saving me $1500! I wish all contractors were as exceptional as Platinum Rooter and Plumbing. The honesty and professionalism of Isaac was top notch and I'd highly recommend him based on his character and quality of work read more

Platinum Rooter & Plumbing - Running the Snake - Water Heater Installation/Repair Near Me

See all

Water was leaking all over the places underneath my house. I Initially tried to get a quote from all plumbers on Yelp but Isaac was the first one to respond. Compared with other plumbing services, now they all got a "receptionist" to respond to your quoting inquiries. Answers from other plumbers or "receptionists" are ambiguous but Isaac was able to provide me with a price range. At least I know how much it may cost. He also take emergency plumbing service too which is superb. Very knowledgeable and honest guy. Price is very reasonable and his work wasn't easy at all. Worked down the house for four hours and got everything took care of. Pipes are all replaced now! Highly recommended! read more

See all

I got my water heater installed by your company couple of years ago. I asked for a permit and I was told that I can just get permit from city myself and save 300$. So I agreed. Due to covid there are delays. But the city came recently for inspection, and suggested some changes. I am not getting any response from your company. I called multiple times, and I was told the person who installed my water heater will call me back which never happened. I request the company to take immediate action to resolve this matter. I trusted your expertise when I had my water heater installed and followed your advice regarding the permit. However, the recent inspection has highlighted necessary changes, and despite multiple attempts to reach out, I have not received any follow-up or support. It is imperative for your company to stand by your work and assist me in addressing these issues. read more

30 minutes to midnight, disgusting water came up from the drain. Thank you soooo much to platinum rooters and plumbing, Mr. Isaac Gonzalez. Fast work and efficient with great smile even with the mask on. You saved my night! Absolutely highly recommend!!!! read more

Platinum Rooter & Plumbing - Stinky disgusting.......... - Water Heater Installation/Repair Near Me

Lead time for appointment (~2 days) worked for me and Isaac showed up on time. I had a few things to take care of, water heater descaling, plumbing work at kitchen sink and some bathtub clogging. Nothing I believe very complicated but nonetheless was taken care of in a professional and timely manner by Isaac. He seems very knowledgeable and to the point. Price was right for the work done and there were no surprises as details were shared beforehand. I do have other needs and will not hesitate going back to him. I had mixed experiences in the past but now I feel like I found the right guys. read more

I'm actually overdue on leaving a review. I've had to use Platinum Rooter twice. I'll just keep it short and leave my review based off my first experience. (Both are 5 star just FYI) I just recently purchased a house and I had no idea what I was getting into. A few days after closing I was about to jump in the shower and realized I had water coming through the wall. My first thought was "oh man I'm screwed, this is going to cost a fortune" I called Platinum rooter and talked to Isaac. I described what the problem was and he knew exactly what it could've been. He was able to come out the same day and double check the issue. I'm so thankful he was able to do same day service, (given it was Sunday!) Isaac was very prompt, professional, and reasonably priced. Isaac is from now on my go-to for any future issues. I'd highly recommend anyone to give him a call for any job; big or small! read more

We had a leak in our water main; it was an unusual situation. Isaac arrived on time and assessed the situation and repair needed. He got the parts required and installed them in an hour or two. I am very pleased with his work and would call him again. Ray Turner read more

Platinum Rooter & Plumbing - Broken hose water main - Water Heater Installation/Repair Near Me

We had Isaac come out to our home this morning to fix our kitchen garbage disposal. He was so courteous and super quick. Within minutes he was able to find the problem, offer the solution and get it fixed. Definitely would recommend him to anyone looking for a good plumber. Thanks Isaac. read more

I needed a plumber very urgent for our Restaurant and was greatly appreciated that Isaac was able to come out and help me with the problem that I had. He was very professional and responded quickly. I highly recommend Platinum Rooter and Plumbing. Great job!!! read more

Platinum came the same afternoon. They brought their camera and found the sewer blockage problem right away, and cleared the line fast. I expected the price to be more. Issac was direct, honest, fast, and did a professional job. I will be calling him again read more

Platinum rooter was assigned to service our home warranty claim for high pressure issue at our home. I suspected this is likely due to bad pressure regulating valve. Isaac came in and confirmed the PRV is gone bad. Our home warranty covers a new PRV. To my surprise he claimed additional $350 outside of warranty coverage for replacing the PRV. When I asked details on why this additional charges he was not able to explain exactly why and presented various unexpected modifications like - 1) need to add copper line to modify existing copper connection , 2) PRV needs to be custom fit. We have a standard 1" PRV and same model is readily available in market. When I further enquired about this he seemed annoyed and started refuting rudely saying he cannot buy same PRV. He also started saying "copper is extremely expensive". Being aware of copper pipe pricing ( the inlet line has smaller than 1 feet copper connection) I asked how much copper pipe is required he got into his van and refused to give any specifics. When I asked for breakdown of $350 he also refused to provide details and kept saying if you do this outside warranty this will cost you much more. At that point I realized this conversation is not productive and i disallowed to do the work. When I contacted home warranty and explained the unreasonable modification quoted for copper line etc, warranty company called platinum rooter and at that point I was told that contractor explained that new copper line is not required. And it's existing copper connection that needs to be cut by 1" or similar to fit new PRV. I wonder why Isaac kept repeating copper is expensive in first place Then I called my own plumber and they clearly confirmed the same 1" PRV can be swapped out without any further changes. Home warranty assigned new contractor based on the evidence from my plumber. I cannot recommend using platinum rooter and plumbing inc mainly because they tried to be dishonest, obscure by claiming false plumbing modification to draw more money from me. Overall, I had an unpleasant experience working with them and want to send this review out so you can save yourself time and money by hiring other honest plumbers. read more

Fantastic service through home warranty company. Came within 24 hours of service ticket. Efficient, honest, straightforward. Addressed the problem well and explained the situation and what to do in the future. Very helpful and cleaned up afterwards. Would recommend ! read more

There was a water leak in my front lawn and it was getting worse after couple days. I requested for a quote here in yelp during the night time and Issac is one of the three contractors who responsed to my request. He called me the next day as promised and came to my house within couple hours. Issac quickly located the leaking and fixed the underground pipe. Then the problem is resolved and no more headache to me. Issac is very professional, friendly and reasonable. If 5 stars is a perfect score, I would give him 5 and a half or even more. The price is definitely reasonable with the cost of everything are sky rocket nowadays. In my opinion, if a person can take care of your headache swiftly and efficiently, that's priceless. I highly recommend Issac because he provided the best service as promised. read more

Isaac come to our house in 10 mins he fixed the broken cpvc valve ,he great man and no more leak thanks,we recommended his service.

Our toilet backed up on a Sunday morning. It was a mess. Our previous plumber had a outgoing message they no longer do weekends or after hour service. Found Platinum Rooter & Plumbing and called at 9:30am was told they could probably be out by noon. They arrived at 11:00 am and cleared the clog all while covid safe. We found our new plumber, We are very happy campers in my house. read more

I called Platinum Rooter & Plumbing and Isaac answered the phone. He was able to stop by later in the day. He texted 30 minutes when he was on his way as promised. He was very efficient and knowledgable. He cleared the pipe and suggested that a camera could tell us the condition of the pipe. He said the pipe condition is good. No need to repipe. I appreciate his honesty and suggestion. I would definitely recommend plumbing services from Platinum Rooter and Plumbing. read more

Incapable of diagnosing a simple issue and then refused to rectify the situation. Dispatcher was very rude and even hung up on when insisted they did not fix what they were supposed to. They told us to call another plumbing company, MY ADVICE TO YELP IS THAT YOU DO THE SAME. Thanks for the help anyways! If you guys don't want to do the work then just say that and save everyone the time instead of being rude to an elderly lady! read more

I sent out a service request on Yelp when I found myself with clogged sinks Friday evening. Isaac was the first one to respond and scheduled me first thing the next morning. He arrived on time, unclogged the drains, and assured me that this was a common maintenance issue that should not require more costly services. He also gave me maintenance tips and explained what food items to avoid flushing down, as he tested to make sure water was draining properly. Issac's responsiveness and professionalism was truly impressive, and I would definitely call him again if I need plumbing service in the future. read more

First service call was to unclog the kitchen sink. Isaac came the next day and he took less time than I expected to clear the issue. Second encounter was to install my kitchen faucet. I asked if he can replace my water filters and fixing two other faucets. He helped nicely without adding charge. The third job was fixing the PVC pipe in my yard. It seemed like piece of cake to him. He is very friendly, straight forward and honest. read more

Requested plumbing services. Bath tub, shower room stoppage and toilet was too old. The services are excellent and fast! Price is very reasonable! He is a very nice and honest guy! Will definitely contact him again if we need help. read more

My husband and I really needed a plumber and we didn't want to just pick one randomly. Platinum Rooter & Plumbing was highly recommended by a friend. Isaac replaced a broken bathroom sink for us and was very professional in answering all our questions. He was very patient and stuck with the job until it was fixed. I'm super happy we called him and would definitely recommend him. read more

Our kitchen Garbage Disposal was *leaking*, so we called home warranty on 6/30 and was assigned to Platinum Rooter & Plumbing Inc. After waiting for two days, there was no response from this company for appointments. No one in this company answered the phone. I called the Home Warranty company many times, and on 7/2, I received a notification that the appointment was randomly assigned to 7/23 without consulting my calendar. I am unable to tolerate a leaking Garbage Disposal in kitchen for 1 month. After multiple attempts, I finally reached out Platinum. The owner said they MUST go there on 7/23 to DETERMINE WHETHER to replace the garbage disposal. I asked whether I need to wait for another month after 7/23 for them to order a new garbage disposal, the owner literally told me "it's highly possible". I told the owner the garbage disposal must be replaced. He asked me, "Are you a certificated plumber?" I told him it was diagnosed by another plumber. I can send him pictures about the situation and model. The owner very rudely rejected any proposal to solve this problem quicker. I said I would write a review of what I experienced publicly, he owner said, "If you leave a bad review with no reason, I will dispute this service." Fine. Good luck with your business. read more